AC Hotel Kuala Lumpur

10/10

Exceptional

11 Mar 2026

ilithya

The only problem was one day I came back after a long day and they were cleaning the room at 6pm

Self

10/10

Exceptional

04 Feb 2026

Sulaiman

Kenneth and Morshad are very helpful and beyond polite. The entire staff is very well trained.

Leisure Partner

10/10

Exceptional

03 Feb 2026

Sukhdeep

Modern & clean hotel, with efficient friendly staff. Near a bus station, but it was a safe area. Amenities were amazing. Valet, security, bar area, food delivery dropoff area, etc. Beautiful modern lobby, fast elevators, immaculate & well stocked, modern room. I was able to get a \"Grab\" (Malaysia's Uber)for about $4 to downtown, which was usually about a 10 min drive.

Self

10/10

Exceptional

03 Feb 2026

sheik

Clean

Business Partner

10/10

Exceptional

29 Jan 2026

Jakob

Spotless rooms, great hotel staff

Leisure Partner

10/10

Exceptional

29 Jan 2026

Bettina

I knew I was under good hands as AC Hotel is under the Bonvoy group. I checked in close to midnight and the front desk person was energized, friendly and helpful. Room was clean as expected. Though, bedding and pillows were uncomfortable, but bearable. But this might be a personal preference. I would still recommend AC Hotel giving its cleanliness, service and brand.

Leisure Family

8/10

Excellent

07 Jan 2026

Ollie

Room was good, service was good, not a great hotel if you are looking for a varied breakfast as it was the same every day and was a small selection compared to other hotels.

Leisure Partner

10/10

Exceptional

06 Jan 2026

Jeff

Excellent service and beautiful rooms, close to restaurants, MRT and bus services across the road

Friends_and_family Family

6/10

Pleasant

15 Nov 2025

Wai Ping Stanley

Cleanliness is good but missing body lotion. Air con is a bit of noisy and big noise in the morning around 5 AM due to railway operations. Hotel is too close to the track. In addition, hotel requested me to pay accommodation tax even though receipt states clearly taxes had been paid during booking.

Leisure

10/10

Exceptional

12 Nov 2025

Weng loong

Good

Partner

10/10

Exceptional

26 Oct 2025

EILEEN

i would stay there again . It is highly recommended

Leisure Partner

2/10

Poor

19 Aug 2025

Verified traveler

Disappointing experience

I had a very disappointing experience with this property. I was denied the room I booked because the hotel claimed their system does not sync properly with Hotels.com. The hotel was fully booked and overbooked, and they moved me to a sister property, which is a 3-star hotel compared to what I originally booked. They promised me an upgrade and assured me that the arrangement had been communicated clearly.

When I arrived at the sister hotel, however, I was told no upgrades were possible as they were also fully booked. Instead, they offered late checkout and free breakfast, but my original booking already included breakfast, and since I was flying early in the morning, late checkout was useless to me.

To make matters worse, the room they finally assigned me had not even been cleaned. Used towels were left on the floor, completely unacceptable for any hotel, let alone one under the Marriott brand.

If you are considering booking Marriott through Hotels.com, think twice. The lack of coordination between their systems and the poor service recovery I experienced left me extremely disappointed.

Business

8/10

Excellent

14 Aug 2025

SYED NASIRIN

The hotel is fine. The surrounding is not so.

Business_and_leisure Family

6/10

Pleasant

24 Jul 2025

QIANG

Bad experience

Business

4/10

Poor

23 Mar 2025

Verified traveler

Sounds of the train was very loud

10/10

Exceptional

07 Jan 2025

Andrew

I liked being able to Open the Window -This makes a VERY Big Difference when you have Stale AC Air being recirculated in the Room with NO FRESH Air being introduced!!!

8/10

Excellent

28 Dec 2024

Nick

Good despite noise from LRT

Overall, the hotel is great for exploring KL. The only downside is the noise from the LRT which can be quite disturbing for light sleeper. Whilst we asked for room that is not directly facing the track, the noise is there.

Self

8/10

Excellent

03 Dec 2024

Hendrik

Great - except for WiFi

Good stay but with unreliable Internet. If you need the Internet for work or keeping in touch with family, go to another hotel/

Partner

10/10

Exceptional

24 Nov 2024

Jaroslav

We stayed in this hotel for 3 nights. We enjoyed our stay. We had a room with a nice view. Everything worked fine. The staff is excellent. The breakfast was good. Public transportation is close by. This was the third AC hotel I stayed in. All of them have been excellent.

Leisure Family

10/10

Exceptional

28 Oct 2024

Omar

This is the best hotel we tried during our visit to Malaysia. It was so good that we decided to book it another 2 times when we got back to Kuala Lumpur from other states. The rooms were clean and looked exactly like the pictures. The hotel location is perfect with 1-minute walk to a bus station, a metro station, and many nice surrounding restaurants. The breakfast was diverse and very delicious. The staff were super friendly, nice, and helpful.

On the negative side, you can hear the nearby metro trains as they go by which can be noisy sometimes. The pillows were thick for us that it hurt our neck when sleeping. And the AC controller of the last room we took wasn’t working as expected.

But nonetheless, it's a definitely highly recommended hotel that I'd love to stay in again.

Leisure Partner

10/10

Exceptional

18 Sep 2024

Delaney

Nice and clean hotel away from the hustle of central Kuala Lumpur. Hotel is situated in a ethnic area for those inclined for interaction amongst the locals. Hotel has a pool and decent gym, restaurant for breakfast and lunch, but plenty of ethnic restaurants to choose from in the surrounding area. Quality stay overall for me.

Business_and_leisure Friends

10/10

Exceptional

07 Jul 2024

Vijayan

Wifi was bad. But the rest of it’s good.

Friends_and_family Friends

8/10

Excellent

01 Jul 2024

Frederick

WiFi was inaccessible during my stay.

Room was spacious, clean and cozy. Breakfast was good. Only one thing bad was the internet access. All 4 night stay could not access WiFi in room. Too bad.

Partner

2/10

Poor

01 Jun 2024

Ken

the smallest hotel rooms we have ever encountered. No room facilities, lack of towels and pillows & not even potable water in the room. The staff handled any complaints with disdain.
All in all this was an absolutely terrible experience that ruined a beautiful 3 weeks travelling thru S.E. Asia.

Leisure Partner

10/10

Exceptional

27 May 2024

sugandhi

Friendly and helpful staff.

Leisure Family

8/10

Excellent

17 May 2024

joselito

Satisfied Salvadorean.

It was very clean, housekeeper does a good job.

8/10

Excellent

19 Mar 2024

Seng Yen

Rooms look recently renovated, in good condition

Leisure Self

8/10

Excellent

25 Dec 2023

Michelle

It is located in a great place, near a station. Which can also be bad because of the train noise. After a full day Kuala Lumpur, I never heard the trains, slept right through

Partner

10/10

Exceptional

19 Dec 2023

anayr

The room is spacious and very clean.All equipment very well.maintane.

Business_and_leisure Family

8/10

Excellent

24 Nov 2023

Carole Lesley

The Staff were very courteous and the property is updated.

Leisure Partner

10/10

Exceptional

04 Jan 2023

hee eok

Comfortable & friendly . But, haven’t clean restraunt near by walk.

Friends_and_family Family

10/10

Exceptional

17 Dec 2022

Fik

excellent service

excellent service
friendly staff
great location
Perfect breakfast

Business

10/10

Exceptional

12 Dec 2022

CHRISTOPHER

Nice place to stay.

Business_and_leisure

10/10

Exceptional

26 Nov 2022

Roger

Thank you, Najwa, for helping to make our trip enjoyable. I was pleasantly surprised at the professionalism on display during my stay at your hotel. You cared very well for my family. Keep it up!

Business_and_leisure Family

10/10

Exceptional

02 Nov 2022

Cheng Soon

Reasonable price, good location.

Business_and_leisure Self

8/10

Excellent

22 Sep 2022

Goh

Have to pay RM 10 for parking.

The room is ok. They don't have room service. The restaurant is only available for breakfast. Be aware that parking needs to pay RM 10.00 per entry. WIll not return due to paid parking.

Partner

10/10

Exceptional

31 Aug 2022

Kelly Wei Feng

Hotel is very clean and new. Friendly staffs

Business_and_leisure Partner

10/10

Exceptional

20 Aug 2022

MAHJOUB

Very good value for money.AC Hotel compares with most 5 star hotels. Very clean, varied breakfast. Not far from the centre , abt 2.5 km to the buzling central area of KL. If you learn how to use the Monorail you can travel easily abd cheaply to and from the hotel .
Tuere is a cosy bar by the reception and a reading area like a library … tjete is also a good restaurant opposite AC, they specialise in all sort of seafood .Every night it is packed with customers.

Leisure Partner

2/10

Poor

13 Jul 2022

Meng

3 out of 4 elevator card readers were broken, WiFi access down, property shows sign of age, and lack of maintenance, I will not stay here again.

Leisure Friends

10/10

Exceptional

25 Nov 2020

Tai

Ac hotel

The room condition is good, cleaning need to be more concern on furry stuff on the bed and map need stronger vacuum. The room need more brighter light. Other from tat, well done!

Business

6/10

Pleasant

19 Sep 2020

Adlina

The housekeeping staff return back my tab, which i left at the hotel room. The front office staff (ladies) should improve their service, be more helpful and smile to their guests.

Leisure Partner

10/10

Exceptional

02 Mar 2020

Verified traveler

Nice hotel. Professional and courteous staff. Very clean

10/10

Exceptional

16 Feb 2020

Verified traveler

Good location and clean

Business Partner

6/10

Pleasant

13 Feb 2020

SELVAM

Parking need to pay 😭😭😭

Previous visit parking was free and now Parking need to pay. The single bed was too small.

Partner

8/10

Excellent

04 Feb 2020

FL

Location is ok, a few mins walk to the train station. Good if you drive, the nearest mall is a short 5 mins away. Carpark lots in this hotel is limited, hard to find in the daytime.

Leisure Partner

6/10

Pleasant

22 Jan 2020

Norlia

The hotel starts charging for the parking this year and there is additional forms to sign (defeat the online booking) and they will ask you to sign a hard copy T&C (which is similar to the T&C which you have read and click Accepted on the online form). The \"improved\" steps during the check in defeat the \"simple and speedy\" check in which we used to enjoy previous years. The rooms stays the same except the introduction of another mirror in the bathroom. I don't see happy and smiley face during check in like before. Not sure what happen to the system/process though, but it really turns me off.

Partner

10/10

Exceptional

13 Jan 2020

Farra

Awesome

NICE and very comfort

Partner

10/10

Exceptional

07 Jan 2020

Goh

Always stay here

All are ok. except for during check-in. Is the front desk officer in training?

Business

8/10

Excellent

18 Dec 2019

Irma Intan Ezliena

Highly Recommended

Vistana also become my preference due to comfort and clean

Partner

10/10

Exceptional

15 Dec 2019

Verified traveler

Clean and convenient

Friends_and_family Partner

10/10

Exceptional

15 Dec 2019

Melisa

The hotel stay itself was good. But what was great - the honest housekeeping staff that clean my hotel room after check-out. We left something important in the room. And we got it back after coming back to the hotel the next day. Thank you, Miki, and the rest of the team, for returning the item to us. Truly appreciate it!

Business_and_leisure Partner

10/10

Exceptional

08 Dec 2019

Abdul

Easy transportation

Business_and_leisure Self

6/10

Pleasant

08 Dec 2019

Sam

I smelt smoke in the room. Not sure why. They claim it was non smoking room.

Otherwise great place.

Friends_and_family Partner

10/10

Exceptional

01 Dec 2019

Verified traveler

good and excellent

Business_and_leisure Family_with_children

8/10

Excellent

20 Nov 2019

Harris

Tolong Upgrade kad akses

Semua OK tetapi sila baiki sensor pada pintu masuk bilik. Sepanjang 3h/2m kami menginap, tiga kali kami terpaksa turun ke kaunter untuk re'format' kad akses!

Itu sahaja.

Friends_and_family Family

10/10

Exceptional

10 Nov 2019

Verified traveler

Please do a room dining service

Friends_and_family Family

10/10

Exceptional

08 Nov 2019

Verified traveler

Easy to access. Nearby shop and transport. Room clean.

Leisure Partner

8/10

Excellent

06 Nov 2019

AHMAD

Comfy & quite a big room with good price . Quite worth a stay if you looking for secure and good sleep

Friends_and_family Partner

8/10

Excellent

05 Nov 2019

Verified traveler

Everything was ok

Business_and_leisure Family_with_children

8/10

Excellent

03 Nov 2019

Verified traveler

Overall is good

Leisure Partner

6/10

Pleasant

02 Nov 2019

Chin Chek

Was ok

Business

10/10

Exceptional

15 Oct 2019

ZACk

Clean, comfortable, good lighting in room.

Leisure Partner

6/10

Pleasant

14 Oct 2019

Harris

Acsses card dan bilik smelly

Bilik yang kami dapat agak berbau hapak seperti karpet lembab.
Lif dan parking gate perlu update. Sensor kad agak bermasalah untuk berfungsi. Sama juga pada pintu masuk bilik. Dalam 3 hari menginap, 2 kali kena turun lobi untuk activate kad..
Internet (wifi) cemerlang..

Family

8/10

Excellent

10 Oct 2019

Verified traveler

Overall a good stay.
Room size is reasonable.
Staff are attentive.
Close to public transport (LRT and Monorail). But you can hear the noise from the LRT trains.
Gym has limited equipment as is expected with most hotels.

Business Self

8/10

Excellent

07 Oct 2019

Verified traveler

I felt comfortable except breakfast
I am a vegetarian and menu is not displayed vegetarian for identification

4/10

Poor

30 Sep 2019

Annoying

I have bee staying in this hotel many times but this is the first time that I giving such a low rate as I quite disappointed with the services, staff and cleanliness. Firstly the check in there are just only two counter are open although there are so many customer. Secondly, due to high volume of customer, there are talking much longer time to distribute the room for us as we are check in earlier than time permitted. Thirdly, the room which are given are full with dusty which seem like never clean up. They seem like changing the bed sheet, pillow case, replenish the mineral water, toiletries. Fourthly, the hotel till today didn't provide room selipar. Fifty, the aircond will stop few times whereby its make the room very warm.

Meanwhile the hotel have very limited parking space for us as we the have suchch of huge customer but the not all the cars ablle to park in the hotel.

On the day we check out, we have called and inform the reception that we would like to check out late, and the first reception are agree but then by 12.20 pm, the staff are call to us and ask us to check out. Have u guys really update the system? Different staff different ways of work. I really disappointed with this hotel for the first time. Could you please really make sure ur staff clean the room and not simpled clean/change the standard things and just replenish things.

And please train the reception to check their system and always smile. Totally disappointed for the first time staying here.

Leisure Partner

2/10

Poor

29 Sep 2019

Verified traveler

very good and excellent

Friends_and_family Family_with_children

10/10

Exceptional

29 Sep 2019

AHMAD

ROOM IS VERY GOOD & CLEAN. PARKING AWAY SO SMALL FOR DIDN'T I LIKE...

Leisure Family

10/10

Exceptional

29 Sep 2019

Verified traveler

Nothing all good

10/10

Exceptional

29 Sep 2019

Verified traveler

Clean, reasonably price, cosy hotel downtown

Leisure Partner

10/10

Exceptional

29 Sep 2019

Sham

Good hotel for budget goers

Little out of Petronas Tower vicinity but overall is OK. You need to drive so get a rental car if you can drive in Malaysia!

Partner

8/10

Excellent

29 Sep 2019

Verified traveler

Nice and cozy area

Leisure Self

8/10

Excellent

26 Sep 2019

Verified traveler

breakfast was below par. no room service.

Leisure Partner

8/10

Excellent

25 Sep 2019

Verified traveler

Ok stay as nearby to HKL

8/10

Excellent

24 Sep 2019

Verified traveler

Walking distance to lrt station. Hotel carpark is limited.

10/10

Exceptional

16 Sep 2019

Verified traveler

The staff were very friendly and helpful

Business Family

8/10

Excellent

12 Sep 2019

NORAIZAN

Just Nice

Everything is okay only if the receptionist could just throw a smile, breakfast a bit crowded and limited car park.

Partner

10/10

Exceptional

09 Sep 2019

Verified traveler

Reasonable price & beatifull place

Leisure Family_with_children

8/10

Excellent

04 Sep 2019

Shamsul Adly

Ok

8/10

Excellent

25 Aug 2019

richard h

Fabulous staff

The hotel has a good location. Great seafood restaurant right across the street. Theirs only open for breakfast. Staff was very helpful they called grab taxi service whenever needed. They supplied any information asked of them. On the down side maint. Is lacking in detail. My friend had 300 dollars stolen from their luggage in the room. Hotel has safe in rooms but he did not use it. (note always store valuables in the safe.) Door locks are old style and we had bugs in the bathroom. They sprayed after I asked.
All and all very good value for the price. We stayed 3 nights at45 a night.

Friends_and_family Friends

10/10

Exceptional

18 Aug 2019

Vera

Fast check In and check out..

Leisure Partner

10/10

Exceptional

16 Aug 2019

Verified traveler

All is good.

Business

8/10

Excellent

15 Aug 2019

Jalaluddin

Very good and nice

Leisure Family_with_children

8/10

Excellent

14 Aug 2019

Verified traveler

okay but it's distracted with the sounds of the train

Partner

10/10

Exceptional

13 Aug 2019

Marky

Comfortable staying

Its an amazing experience to stay this hotel.

Partner

6/10

Pleasant

12 Aug 2019

Verified traveler

just nice for short vacation in KL city

Leisure Family

6/10

Pleasant

12 Aug 2019

Verified traveler

Bad experience

I choose smoking room, got rats here and there, some more TV can't connect laptop as well, how I go to watch gayporn

Friends

10/10

Exceptional

04 Aug 2019

Mohd

Should try it

All i can say is the best hotel with reasonable price !!

8/10

Excellent

04 Aug 2019

Verified traveler

During Check in facing difficulties, the staff at the counter not ready with document

Friends

8/10

Excellent

31 Jul 2019

Verified traveler

ok. that good

10/10

Exceptional

27 Jul 2019

Verified traveler

Good services and food

8/10

Excellent

10 Jul 2019

Verified traveler

Cleaners werent too motavated when cleaning rooms sometimes never came to clean

8/10

Excellent

09 Jul 2019

Verified traveler

Near to work

Business Family

10/10

Exceptional

08 Jul 2019

Verified traveler

Conveniently located next to the Pekililing Bus Terminal that has regular buses to Genting Highlands and elsewhere. There is also a nice seafood restaurant just opposite the hotel. The hotel rate is affordable and it is a value for money hotel.

Leisure Family

8/10

Excellent

06 Jul 2019

Goh

One of my favourite hotel when in KL.

One of my favourite hotel when in KL. All ok.

10/10

Exceptional

01 Jul 2019

Faridah

Sudah 4 kali menginap di sini. Sangat puas hati dengan VISTANA KL. Check in dan Check out paling cepat antara hotel-hotel lain yang saya pernah menginap. This hotel is my 1st choice for my stay in KL.

Leisure Family

8/10

Excellent

23 Jun 2019

Verified traveler

Everything ok...when i request for king instead of two single bed also provided, which certain hotel doesnt consider much about this..
Want to suggest to provide prayer mat for muslim guest in the room, i was provided with it last time upon request. Thank you

Business Partner

8/10

Excellent

20 Jun 2019

fify

clean and tidy room, cosy and affordable..

Business Partner

8/10

Excellent

04 Jun 2019

Verified traveler

Nice place