Name: Knossos Beach Bungalows & Suites
Address: On The Waterfront Kokkini Chani Gouve, Heraklion, Crete, 71500, GR

Knossos Beach Bungalows & Suites

Crete · Greece

On The Waterfront Kokkini Chani GouveView location

100 reviews shown

8/10

Excellent

25 Jul 2026

Annette

I enjoy my stay very much. Amazing view. And people are very friendly.

8/10

Excellent

25 Jul 2026

Garrie

Very friendly staff, great hotel, good food. Some rooms and the pool are a little dated and need updating.

4/10

Poor

10 Jul 2026

RAOUF ZAKI

The property was never 5 stars. We were four adults but they have dealt with us as if we were two in the room. The standard room was in a very poor standard. The hotel staff were not trained to deal with five stars attitude. The half board meant to them in their cheap style to offer us the four one medium size of water bottle. The entrance to the room was dirty so we had to clean it ourselves. They never filled any tea or sugar or even toilet rolls unless we ask. We had to ask for clean towels or to clean the room. They have said that half board meant that we have to pay for the drinks for the dinner even if it is water or nonalcoholic beverages.
We went to sit by the beach but a staff member came running towards us to ask us to leave the beach cabinet or pay €35. We accepted immediately to pay because we were settled and over 63 years old. However she went further in her rudeness to ask us to move to another cabinet because the one we were sitting in was reserved. No clear signage was there or we wouldn’t have sit in it. It is a very small size from behind that no one can see. In the end we packed all our stuff and left and never been back neither to the beach or to eat. Of course no one used that cabinet and all were empty most of the time. We felt unsafe and unsecured in that accommodation altogether. We contacted people we know there to make them aware of our situation and moved our rented car out. The experience was very upsetting for a couple in our age.

Family

4/10

Poor

04 Jul 2026

Carl

To be honest, the only good thing about this property is the beach. The hotel looks nothing like the pictures on its website. The bungalows are dirty and run-down, and the rooms are not properly cleaned. When I arrived, there was sand on my bedroom floor from a previous guest, and the telephone still had dried food residue on it.

If you're traveling from the USA, I would only recommend staying here if affordability is your top priority. If you can spend a little more, I strongly suggest doing so. After traveling 15 hours, it was very disappointing to arrive at a poorly maintained property with subpar service. The guy that worked the beach had good customer service. Crete is a wonderful place but this place almost ruined my summer vacation luckily I spent as much time off the property as humanly possible smh

Partner

10/10

Exceptional

22 Jun 2026

Megha

We loved this hotel. It was so thoughtful in the way it was all designed, all the food and resturants were amazing, the room and the views were lovely! Highly recommend from a fussy traveler!

10/10

Exceptional

20 Jun 2026

Marcelo

Hôtel tranquille et au bord de la mer!

Partner

10/10

Exceptional

12 Jun 2026

Samantha

This hotel was great. Amazing location, beautiful beaches, and the included breakfast was fantastic. Food was decent, not the best but still good!

10/10

Exceptional

01 Jun 2026

gavriel

Excellent staff, amazing service, very nice and smiling people. The rooms were very spacious and clean, they gave us a coupon for a free cocktail at their chef restaurant. Highly recommended!

Friends_and_family Family

4/10

Poor

29 May 2026

Sanjeev

Avetage property with breathtaking ocean views.
NO HOT WATER TO TAKE SHOWERS
You cannot also flush toilet paper.
When I approached the staff several times over the hot water issue they deflected this question.

Friends_and_family Family

10/10

Exceptional

28 May 2026

Cory Dean

This was our second time in two years visiting and its awesome!

Family

10/10

Exceptional

28 May 2026

Ileana

Big rooms with beautiful views of the water and friendly staff.

Friends

10/10

Exceptional

25 May 2026

Linda

I cant even begin to explain what an amazing resort this is. We travel all over and love all inclusives, but this all inclusive had amazing, great quality food, so many options, and great staff. The beach area is perfection with clear turquoise water and plenty of cabanas without being charged. The buffet was amazing and has great staff! The dinner restaurant Swell and Si La are a must and had exquisite food. The resort is extremely pet friendly. Hermes a beautiful golden retriever is the general manager of the resort that loves pets. There are about 5 cats that live in the resort and they are beautiful and entertaining. The staff is friendly and welcoming. The rooms are great, spacious, clean, updated, and great shower and tub. The beach bar woth food was really good and it was amazing all you had to do is press a button and the staff would come to take your order. The resort is about 13 minutes from the airport. To be honest, as you're driving to the resort it looks questionable as it's a forest with dated buildings. However, as soon as you arrive at the resort everything becomes amazing. If we could rate this much higher than a 5 we would. Get the private transfer from the airport (you wont regret it) and the all inclusive with a suite with partial seaview is more than worth it. Keep on mind we are past our party stage and we came here to relax. Hope this helps! I love it here!

Partner

10/10

Exceptional

19 May 2026

MARISOL

Great experience with my family views of sea was amazing! Staff and hospitality were spectacular thank you for making wonderful experience

10/10

Exceptional

24 Jan 2026

Steven

Yes

10/10

Exceptional

21 Nov 2025

Cheyanne

beautiful

2/10

Poor

13 Nov 2025

Dawnella

This was sold to us as all inclusive. When we arrived at the resort we were informed that almost everything that we were expecting to be inclusive was in fact not and that we were not even welcome to use or buy from any of the restaurants on site except the one buffet with limited hours. One of the rooms never rec'd a complimentary wine bottle, nor were mini fridges refilled. We had to carry all of the luggage to and from the rooms. Our water was never once even slightly warm in either room so there were frigidly cold showers. Anytime we used the shower or bathtub the marble floors became drenched because both leaked very badly-we had to use all our towels on the mess and never rec'd more. It was a dangerous situation because the floors were very slick. There was only laundry service and to watch clothes for a family of 5 would have cost hundreds. We had to spend hundreds more there because of things we were promised in the booking were to be included and were not. We had to go offsite to find food and the area outside the resort was very poor and rundown. We did not feel safe there at all. We were so miserable at this resort. The hotel said you do not get inclusive stuff unless your stay is 5 days or more. Our stay was 2 nights because we were island hopping a lot. Even the people that did get the \"inclusive\" status only got 2 vouchers a piece for 5 days of needing meals. This is complete false advertising in order to charge a false premium. It is a con.

Leisure Family

10/10

Exceptional

21 Oct 2025

Joan

The breakfast buffet was outstanding, the staff at all locations in the hotel were very friendly and welcoming

Leisure Family

10/10

Exceptional

18 Sep 2025

Shushan

Clean room, excellent staff, great spa

Leisure Friends

10/10

Exceptional

02 Sep 2025

Dionca

Literally the best hotel experience ever!!

Leisure Self

10/10

Exceptional

24 Jul 2025

Wessam

Very friendly staff
And nice people

Leisure Family_with_children

8/10

Excellent

13 Jul 2025

Ghassan

Good experience and friendly staff

Leisure Family

10/10

Exceptional

06 Jul 2025

Tracy

Best place to stay

Amazing! We had the best time! Loved everything about this resort!! Can’t say enough good things about it.

Friends_and_family Family

4/10

Poor

04 Jul 2025

Talyah

Some of the reviews here must be fake. We felt totally misled by the information on this website.
First of all, the property and rooms don't match the photos at all. The photos make everything look glistening and new, when in reality the entire property was quite run-down: paint was peeling, stairs were rickety, metal pillars were rusty. The photos showed loungers and cabanas spread all across the beach when in reality they were all crammed in one corner of the beach.
Second, the website quoted a price in Canadian $ but then we were charged the same amount in EUR, which increased the price by 50%. This was very deceptive.

When we arrived we were put in a split level room where the air conditioner on the upper level with the bed was broken. So the lower level was cold but the sleeping level was very warm. We called the front desk and were told that they knew it was broken and it was scheduled to be fixed after our stay. I complained and after the concierge spoke to the manager, we were moved to another room - which was much smaller and older than the one we booked. When we complained aabout this, we were told it is in the same category and, therefore, the same price as the one we booked.

There was nothing luxurious about this resort, especially for the price. It felt like the owners had completely neglected it. Very disappointed.

Leisure Family

10/10

Exceptional

03 Jul 2025

Leah

Amazing stay, with my family of 4. Beautiful and quaint hotel, as close to the beach as you can get. We had a gorgeous suite with a lovely terrace overlooking the sea. The breakfast was a lovely spread. We’ll be back at this spot!

Leisure Family

10/10

Exceptional

30 May 2025

Steve

Beautiful views!

Leisure Partner

10/10

Exceptional

24 May 2025

Maritza

Excellent service love the place
Difenly I will came back

Leisure Family

8/10

Excellent

21 May 2025

LAURENT

Good place

Leisure Family

10/10

Exceptional

27 Apr 2025

Stephanie

The place is beautiful! Very quiet and adult friendly. We had a few issues with our heated pool and they were remedied immediately. The food choices were outstanding and delicious. Customer service was excellent.

Leisure Partner

10/10

Exceptional

29 Oct 2024

We had an amazing time in the hotel. Thanks to all the staff for making it great. The facilities are wonderful. The views are outstanding, especially at night. I love the cabanas at the beach. They have different foods each night in the buffet restaurants. The food is great with a wide range to suit everyone. Feels everything in the hotel is done with thought, and care for the well-being of the guests. We checked in really late at night with Manus at the desk to assist us with the check-in. He welcomed us with warm smile. He was super helpful and gave us something to eat knowing we came to the hotel after a long flight. That was a warm welcome. We entered the room with amazing views at the balcony. They have made the holiday and the whole experience special for me and my partner. Thank you again!

Leisure Partner

10/10

Exceptional

21 Oct 2024

Eileen

The property was beautiful and the restaurants were great!

Leisure Friends

10/10

Exceptional

28 Sep 2024

damien

This place is beautiful with the traditional all white structures with nice stone walkways with great landscaping. The staff at this hotel are the best at reception Manos, in dining Niki and Anastasia just to name few, This was second stay and they put us in our same fabulous room which overlooked the beach with private sitting area, separate sunbathing area with chaises and outside shower. Got sick and they arranged for doctor to meet in room, the juggled things to extend us for two more nights in the middle of high season.The only thing is our room needs a little renovation the laminate flooring edges were peeling and deck paint flaking off showing its time for a refresh. The only other thing is in the airport landing path so planes fly in all day and night which sometimes is annoying.That all said without hesitation we will gladly go back to see George and his dog Hermes again.

Leisure

8/10

Excellent

26 Sep 2024

Maura

We were upgraded to a bungalow upon arrival but couldn’t find the cabana reserved for it anywhere on the beach. The food was good at the buffet. We like to eat outside, but we were overwhelmed by the amount of cigarette smoke at almost every meal.

Leisure Family

6/10

Pleasant

22 Sep 2024

Bruce

Nice place. Advertised as a five star but far from it. Staff friendly and helpful. Food good but DO NOT buy the meal package

Partner

6/10

Pleasant

03 Sep 2024

Steven

Was nice many families. Hotel is nicer to the all inclusive guests. Also I registered 3 complaints with the front desk and nothing was done to correct it. After I complained they said they would get back to me via phone / email within 2 days has been over 10 days and no one has contacted me. Also let me add I called to follow up and got the same line someone will be in touch. My main issue was the ants invading my room through cracks in the baseboards and tile in the bathroom area.

Leisure Partner

10/10

Exceptional

01 Sep 2024

Inna

The best we really enjoyed our stay,beach food

Friends_and_family Family

2/10

Poor

14 Aug 2024

Alexandros

Very dirty , mold in the shower. Dan had rust and an inch of dust on it. Table in our room was filled with coffee stains. Whole resort smelled like frying oil. I didn’t not stay - left shortly after check in. Awaiting refund

Leisure Family

10/10

Exceptional

13 Aug 2024

Melissa

Warm, friendly welcome. This luxury hotel caters to everyone, even our furry babies. It has an excellent day spa, similar to or even better than Crown Day Spa in Melbourne. Breakfast is included. There are two swimming pools, a gym, and sunbeds on a private beach. Amazing ocean views and close to town. Highly recommended for families and couples but perhaps not the first option for solo travellers.

Leisure Self

8/10

Excellent

09 Aug 2024

najwan

Leisure Family

8/10

Excellent

05 Aug 2024

najwan

8/10

Excellent

21 Jul 2024

George

Overall, ok experience

Leisure Family

10/10

Exceptional

13 Jul 2024

Karen

I liked the location and the individual bungalows

10/10

Exceptional

02 Jul 2024

JamieLee

This property was beautiful. Our ocean view suite was amazing. The food was 8/10 stars.

Leisure Partner

10/10

Exceptional

22 Jun 2024

KARINE

The private beach and sun beds are nice, beach bar and service are nice as well. There is nothing to do outside of the resort unless to take a taxi( 30 euros one way)to go to Heraklion city center

Leisure Friends

6/10

Pleasant

21 Jun 2024

Richard

Pros:

Nice people and kind staff.
The location is very quiet (although perhaps a little too quiet).
The surroundings are absolutely beautiful.

Cons:
On our first night, we encountered four massive cockroaches in the room. These insects were about the size of my thumb and were flying. One even came close to climbing on my wife’s head during the night. We promptly requested another room, which meant that at 1 a.m. on our first night, we had to call and get a different room. So, after unpacking, we had to pack everything back up, only to unpack again. It was a disappointing start to our stay.
However, once we were in the new room, we didn’t encounter any more roaches. Unfortunately, we overheard someone in another room going through a similar experience.

General:

This resort is not the place to stay if you’re looking for nightlife. However, it’s conveniently located (just a 10-minute drive) to some nice outdoor beach bars and has a beautiful view of the private beach and water.

Leisure Family

8/10

Excellent

21 Jun 2024

Rosa

Beautiful hotel

Partner

8/10

Excellent

19 Jun 2024

Good spot but far from
Stuff. Good food, great views, food beach. Bring a bigger cup for your drinks.

Business Partner

10/10

Exceptional

28 May 2024

Melissa

The hotel is very well situated on the beach and has two very good restaurants. The highlight for us all were the charming staff and we enjoyed our few days very much. You do get used to planes flying quite low overhead. The hotel is freshly painted and there is a gym and a well appointed spa.

Leisure Family

6/10

Pleasant

11 May 2024

Serghei

The Free WiFi is almost inexistent in the room.
The breakfast & dinner at the main restaurant is very good but the lunch at SiLa is not good at all.
The concierge has no idea about the points of interest in the area.

Leisure

10/10

Exceptional

04 May 2024

Maida

This property left nothing to desire. The room we had was clean, quiet and perfectly situated facing the beach. There was a full wall of a window to view a beautiful coastline with no obstruction at all. The staff was very friendly and helpful at turn of our stay. I just wish we had more time to stay longer.

Leisure Family

10/10

Exceptional

23 Apr 2024

Stanley

Leisure Partner

10/10

Exceptional

07 Nov 2023

Verified traveler

Incredible Stay at an Affordable Paradise. Wow!

Incredible stay at Knossos Beach Hotel and Spa - 10/10. We felt very cared for! Every room was max 3 min from the crystal clear warm water, cabanas and beach chairs with umbrellas on the smooth sand beach. I thought we would want to do many things in Greece only to discover this hotel and beach was paradise - so I never left! Superb staff - every one, tasty cocktails on the beach, warm water exterior pool (we never used because the ocean was soft and warm without dangerous waves!). Delicious food, good wine selection. Paradise. And an affordable paradise!!

Partner

10/10

Exceptional

12 Oct 2023

Andrew

Super friendly and helpful staff. Excellent food. Really nice beach and swimming. Easy access to Heraklion by taxi or frequent and comfortable bus.

Leisure Family_with_children

10/10

Exceptional

05 Oct 2023

Morris

Romantic Bungalow Stay

The resort was just amazing with beautiful white buildings and flowered pathways! We had a private Villa with a private pool and fabulous room service! The private restaurants on the resort was delicious! Highly recommended!

Partner

10/10

Exceptional

04 Oct 2023

Gloria

Knosso beach bungalow was a nice way to end our 10 th anniversary vacation. The staff was kind the buffet was very tasteful but what I like the most was the view looking over the sea at the mountains and the fact that our private heated pool made this place a little gold mind. Well there’s nothing little about this place it’s huge but beautiful. I also liked you have your on private cabana on the beach. The grounds of Knossos is beautiful. Also if you feel like you want to dress up a little they do have a elegant restaurant you could try on the grounds too. Whether it’s a long stay or a weekend stay you will love your stay here. Oh and the night pictures are just as beautiful as the pictures in the day. We had a great week.

Leisure Family

8/10

Excellent

17 Sep 2023

RIMMA

Beach view and Spa

Leisure Family

10/10

Exceptional

29 Aug 2023

Elizabeth

Lovely resort , staff super friendly and attentive .
Such an amazing location with its own cove type beaches .

Leisure Partner

10/10

Exceptional

26 Aug 2023

ARIS

My family and I had a wonderful time
The staff at the Restaurant yefsis was amazing
I would come back again
I felt very welcome
Aristidis Hadis

Leisure Family

10/10

Exceptional

22 Aug 2023

Dewi

We had a suite with private pool and access to beach
Room was a good size, and the private pool was a decent size too
Access to beach was great, and it felt a little like a private beach, shared with a handful of people

Food was great (Si La particularly nice food and views)
Entertainment was OK, not the best but not the worst

Staff were really good, always very polite and quick to take orders

Loved our week and would definitely come back austin

Leisure Family

10/10

Exceptional

18 Aug 2023

Katerina

Most beautiful with a serene and peaceful energy! A little paradise 💕

Leisure Family

10/10

Exceptional

07 Aug 2023

arthur

Great and beautiful property. Newly renovated and very luxury. Would again definitely book for my next trip to Crete.

Leisure Family_with_children

10/10

Exceptional

25 Jul 2023

Shaun

Paradise!

Super convenient to the airport and ports. The hotel felt very high end and the accommodations were spacious and clean. The food was excellent, although Swell was a better restaurant than Si La. The room came with a stocked mini bar that was complementary and you could order anything you wanted from their mobile app and it would arrive within minutes. My wife and I had an awesome time there and would highly recommend this property!

Partner

10/10

Exceptional

07 Jul 2023

Basmah

Property is clean, breakfast was good. The beach and sun beds were also up to expectations.

Leisure Family

10/10

Exceptional

06 Jul 2023

Danielle

Loved being right on the beach!

10/10

Exceptional

19 Jun 2023

Lisa

Nice options for dining and ocean access

Leisure Family

10/10

Exceptional

13 Jun 2023

Paula

Wonderful holiday

Leisure Partner

10/10

Exceptional

15 May 2023

vinod

Well maintained
Clean

Leisure Family

10/10

Exceptional

04 May 2023

Shana

The property was absolutely beautiful! The staff were amazing! The room and view were amazing!

Leisure Partner

8/10

Excellent

05 Nov 2022

Patricia

Island suite with its own pool makes for a great stay. Terrific staff from management to housekeeping. Welcome dog Hermes - bonus! Very expensive all-inclusive option was not worth it unless you drink a lot. We didn’t. Vegetarian options for lunch and dinner very limited with limited protein sources. Lots of fruits, salads but spaghetti every meal as vegetarian entree source. Sila very limited menu and no substitutions or ability to make dish vegetarian (was there no chef for this restaurant that requires reservations?) Nice stay in nice quiet area 20 min from Eraklio. Staff works VERY hard to please so would recommend but not with inclusive option.

Leisure Friends

10/10

Exceptional

13 Oct 2022

ELINA

The staff were all great with a warm and friendly attitude. The buffet was always great and had variety and new options each day. The room was spectacular with an easy trip to the beach which was perfect. Plenty of chairs and cabanas and the water was crystal clear. Would definitely come back.

Leisure Partner

10/10

Exceptional

29 Sep 2022

Cedric

then private pool and the direct access to the beach was amazing!!!! Loved a lot more than just that but there were the greatest thing about the room

Leisure Partner

2/10

Poor

10 Sep 2022

Nick

Very run down, tired old place. Not VIP quality. The 5 star rating is misleading if not lying. From the moment we drove in we could see it was old and poorly maintained. Beds, linens, lounges, gym equipment, etc should have been replaced a long time ago. The pools and hotel generally below 3 star. This hotel gives the Expedia Ratings system a really Bad Name.

Leisure Family

8/10

Excellent

21 Aug 2022

Codruta Alina

The only 5 stars over there are the serving staff , other then that it s a clear 3 stars. Hotel itself really worn out and outdated , no renovation in the rooms , getting a shower without making all wet was a challenge , furniture, towels and bed sheets are very old and stained. Front desk very arrogant and not very helpful.We stayed there as a couple for 1 week with half bord ( get ready to pay the water or any other drinks separately) food generally was ok but a lot of repetitive as well.
We certainly not go back to this hotel unless a change is made in front desk staff and renovation of the hotel.

Leisure Partner

2/10

Poor

26 Jul 2022

Caroline

Didn’t do enough research on the property and booked it due to its location to the airport for direct international flights and for the port with sailings to the Cyclades. Those were good reasons to stay there- but were the same reasons it was the worst place we stayed and experienced in Crete. Flights flew overhead all day and all night. The hotel was never in contact with us. The food was mediocre, everyone smoked at all times everywhere. The room was dank, the linens were threadbare, the bathroom felt moldy. The quarters were small, the sea was the dirtiest we experienced in Crete, with alot of seaweed and flotsam, and my son reported a sewage smell. The restaurant food was not good and the singing was extremely loud and very dated and intrusive. They certainly tried and I’m sure all the staff were lovely- but the entire place was tired, rundown and a sad way to end what had been the most excellent stay in Crete.

Leisure Family

10/10

Exceptional

14 Jul 2022

Darin

We did the all inclusive option and the drinks and food made it a great choice. They changed it up every night so you had different option

Leisure Family

2/10

Poor

03 Jul 2022

Michael

The property advertising is very misleading. This is not a 5-star as advertised. The rooms and the amenities are dated. Wouldn’t recommend it.

Leisure Family_with_children

4/10

Poor

02 Jul 2022

Christophe

The hotel looks old and lacks maintenance. Wood fences not painted in ages, rusted iron, etc.

We went to the buffet restaurant on the evening of our arrival. They told us it closed at 9:30 pm - pretty early for Greece. It was 9:27 pm. We went in and got a plate of salad. Then they removed all the food at 9:30 pm - all at once. No warning. No consideration we just arrived. The closest restaurant is a 10 min walk.

We had great stays across several islands over a few weeks. This was not one of them, especially for a high price. Glad we stayed only one night.

Leisure Family

10/10

Exceptional

25 Jun 2022

Nick

Five star accommodation.

Leisure Partner

10/10

Exceptional

26 May 2022

Beverley

Private pool was delightful the room was well stocked each day with drinks and water. Staff were lovely & very helpful without being intrusive.

Leisure Partner

10/10

Exceptional

26 May 2022

ANAT

VERY CLEAN AND FRIENDLY

Leisure Partner

8/10

Excellent

22 Oct 2021

William

Great Location

Great location and views from Bungalow rooms.

Business

10/10

Exceptional

22 Sep 2021

Vadim

Me and my wife went here on our honeymoon and we absolutely loved it! We were just over the moon during our week stay. Staff was as nice as can be and the the restaurants served everything with olive oil and we LOVED it! Beautiful scenery and the Mediterranean Sea is to die for. Cannot recommend this place enough.

Leisure Partner

4/10

Poor

15 Aug 2021

Verified traveler

Don't Get the All-Inclusive

The staff is very friendly and helpful. They are doing the best they can with what they've got, but this place appears to be poorly managed. Aside from the reception area and the restaurants, the facilities are becoming rundown: warped boards and bridges to walk on, dirty cabana curtains, stained sofa pillows, etc. We stayed in a suite with a sea view and a cabana. The view was fantastic and it was so nice to have an included cabana. We also opted for the all-inclusive, so we wouldn't have to leave the resort to find food. Unfortunately, the food and drinks included with the all-inclusive were really, really bad. I'm not a picky eater at all, but they were often inedible leaving me pretty hungry for our 2-night stay. The restaurant Si La is better...but only if you buy something NOT included in the all-inclusive. I feel like they are cutting corners, especially with the food and drinks. I ordered an inclusive margarita and it tasted like licorice. Just really, really bad. My husband threw out drinks as well. We left very disappointed with the food and drinks, but the beach was nice. The room was just OK, but definitely not a 5-star room. The only 5-star part of this place was the staff.

Partner

10/10

Exceptional

10 Jul 2021

Yolando

We had a great time. Great service and great staff who treats you like a member of the family. Kudos to Anastasia and Nina (F&B), Lefteris, Kostas and Georgina. The place has great architecture with great view of the aegean sea where one can capture the beautiful sunrise and the sunset. The place is clean and well-kept. There is still much to be desired with the food preparation and variety. Overall experience is great and looking forward to our next visit to the place.

Partner

10/10

Exceptional

01 Jul 2021

Verified traveler

All

Leisure

10/10

Exceptional

04 Sep 2020

Emma

Great staff & service, would definitely recommend.

Leisure Family

10/10

Exceptional

12 Nov 2019

Verified traveler

We were very impressed, Location direct on the beach, breakfast just amazing, price quite reasonable, No complaints

Friends_and_family Pet

10/10

Exceptional

06 Nov 2019

Verified traveler

We had a wonderful time at this resort. It was our first time in Greece and we will be back.

Leisure Partner

10/10

Exceptional

19 Oct 2019

James

Great property with a perfect location and lovely amenities
The dining was fabulous!!

Leisure Family

8/10

Excellent

10 Oct 2019

Verified traveler

Position and layout was excellant. Straight onto beach. However unable to visit 2 restraunts in evening on property as male guests are made to wear long trousers. Nobody relayed this imformation to us until i tried to use restraunt on 1st evening. However local tavernas under 5 minute walk were excellant.
We wete also informed that wr were not allowed to use carbanas or comfy matress sunbeds as they reserved for other guests however during stay nobody used them. This was one reason we choose this hotel, for the comfort.

Leisure Partner

8/10

Excellent

08 Oct 2019

The beach was stunning as it was private for guests. If you had a suite you had a beach cabana, unfortunately there was no waiter service for the beach beds and the beach bar was not well located. For a 5 star hotel you would expect waiter service especially when the staff were sat at the bar doing nothing. Guests that didn't have a cabana would just use one if it was free which was frustrating for those that had paid for one.The A La Carte restaurants were really good, especially the asian themed restaurant. The bar area near reception was really small so there wasn't much room for guests to sit outside and have a drink. The hotel is in need of some basic maintenance in way of painting and tidying it up but overall I would definitely visit again.

Leisure Partner

10/10

Exceptional

22 Sep 2019

Adam

Our stay at Knossos was great! Highlights included an excellent beach location with chairs and cabanas included in the price, excellent pool, substantial breakfast buffet, close proximity to a small town with restaurants/grocery stores and close proximity to a bus stop.

The only negative was ants in our room upon arrival. There was a sticky liquid in the middle of the floor that may have been there for a few hours and attracted ants. We killed about 50 ants initially upon entering the room and discovered the source within the exterior walls. When I called the front desk they didn't seem particularly concerned but did send up a maid within 10 minutes with spray. After the spray, we didn't find anymore ants after staying three nights. With all the garden areas and vegetation, I'm assuming this is a larger problem at the hotel as my wife found another colony of ants by the beach chair at the pool. This was a smaller issue in the grand scheme of things, but was irritating after initially arriving at the hotel.

At checkout, the front desk didn't really ask me how the stay was, which I would've brought up the issue but didn't. I wouldn't give a 5 star rating to this hotel due to the ant issue, along with the insensitivity on the matter.

Leisure Partner

10/10

Exceptional

29 Jul 2019

Verified traveler

The property was simply fantastic, great staff, and great amenities.
The only area for improvment would we be the wi-fi, it continually dropped out and coverage was challenging..but otherwise a brilliant property!

Leisure Family_with_children

6/10

Pleasant

25 Jul 2019

Peter

should be at least 1/3 cheaper

The place is nice, but not a five star resort.

Partner

8/10

Excellent

25 Jul 2019

Peter

3-4 stars

Good, but not 5 stars. Not even close. The standards might be different in Greece. The all inclusive is not luxurious, they try do get an extra buck by not including lots of stuff like cocktails etc. Kitchen cooks are not professionals compared to europeans standards. The food is ok, but I cook way better myself. They don’t know the basics, food temperatures etc.

Partner

6/10

Pleasant

16 Jul 2019

Peter

Three star hotel for 300 euros a night

The Food:
We had to pay for water 3-4 euros per bottle if you have half board for dinner. The water is free during breakfast. The all inclusive does not include basic stuff like cocacola, sprite etc. The only include local brands which are cheaper. Applies to alcohol as well.(pic of what is included)
The buffet has variations which is nice, but nothing there is excellent. Even the best things are just ok. The waiters are friendly but the chefs are not professional chefs as one would consider in a good standard hotel in western/northern Europe. They are cooks and most likely not professional trained. Everything is fried in an ocean of fat and everything is mushy or dry. The desserts are from a frozen isle of a super market or other ready bought cheap stuff - nothing special.
Fruits are cleaned oddly (picture) and not ripe. As feedback it is better to leave the oranges peel on then to peal just the outer layer and leave the white stuff as no one wants to eat that. With kiwis, either peal the whole thing or cut it in half. Don’t just cut the ends, messy.
Breakfast Coffee is ONLY instant coffee which was disappointing.
Room:had ants. Outdated and three star. very old towels, old AC, radio has iPod attachemt in 2019..Only few bungalows are by the sea and none have direct access, you do have to leave the room and go down the stairs.
Some rooms have stairs that lead straight to rocks and hence they are not usable. I Had a good time, but I was disappointed for 300 € a night.

Partner

8/10

Excellent

07 Jul 2019

David

It was a nice hotel on the Beach. The food was just ok.

8/10

Excellent

11 Jun 2019

juliet

Great location on beach

Great location on the beach but a bit too far away from the town. Need a car. Breakfast buffet good. Front desk helpful. Need update to bathrooms.

Friends

10/10

Exceptional

27 May 2019

Verified traveler

Right on Beach with View of Sea from Individual Units. Beach had man made Lagoons and plenty of Sunbeds etc

Leisure Family

6/10

Pleasant

23 May 2019

Verified traveler

Near airport but ...

This hotel was located conveniently to the Heraklion airport and provided parking which were the determining factors in our booking. The lobby and restaurant were clean and upscale. The beach area and bungalows are directly under the airport approach path so during the day time many flights were passing very noisily above. Our beachfront bungalow was a bit of a disappointment. The room was of adequate square footage but due to furniture placement was difficult for our amount of luggage. The bungalow is in need of a cosmetic renovation. The biggest complaint however is the bathroom and the shower in particular. The shower is a tub/shower combination but with only a 2 foot piece of glass rather than a shower curtain or door. There was simply no way to shower without getting the floor wet. We likely would not book this bungalow again.

Partner

10/10

Exceptional

07 May 2019

Katie

From the moment we arrived we were in love. The staff at Knossos Beach made us feel like part of their family. We enjoyed every part of our honeymoon stay. The spa was spectacular, the bar/pool area were relaxing, the food was delicious, and our room was spectacular. We really can't express how much we enjoyed our stay. After visiting Athens, Santorini, and Crete - it was Crete that left us wanting o return.

Leisure Partner