Name: Wyndham Grand Kayseri
Address: Cumhuriyet Meydani Istasyon Cad, 1, Kayseri, 38010, TR

4/10

Poor

05 Jul 2026

Vahram

Dirty old hotel that just smells and is major need of a renovation. Asked for none smoking room got non smoking room that smelt like someone chain smoked 18 packs.

Business

10/10

Exceptional

23 Jun 2026

Chris

Not a bad location, lots of little local eateries around, but if you want alcohol with your food stick to the hotels. Bed was comfy and the room was a nice size. Nice pool and spa, has a rooftop terrace restaurant and bar though I found it a little pric

Partner

10/10

Exceptional

30 May 2026

Caio

Odalar temiz, personel profesyonel ve kibar. 5 yıldızlı bir otele yakışır, çok çeşitli seçenekler sunan olağanüstü bir kahvaltı. Yüzme havuzu, sauna, hamam ve son derece kaliteli bir spa. Ailem bu otelde konaklamaktan çok memnun kaldı.

Friends_and_family Family

8/10

Excellent

21 May 2026

Anne

We received a nice upgrade.
The location was great , parking convenient
The quality/freshness of the breakfast was disappointing

Partner

10/10

Exceptional

17 May 2026

Mohammad

Very good hotel it’s the old Hilton good location probably the best location it doesn’t get more convenient than this

2/10

Poor

12 May 2026

Muhammad

Property was ok. But air conditioning was set at 25C, room was at 25.5C and I told them to sort it out but they said they can’t change it both night could sleep, had to open the windows. I think it’s not 5star hotel standard.

Self

4/10

Poor

03 May 2026

sohail

Cloged bathroom sink and table lamp and badside lamp not working on room 1021. It took two attempts to corrected.

Family_with_children

6/10

Pleasant

27 Apr 2026

sohail

Friendly staff, room 1021 had some issues. Air-conditioning was horible but it improved on our last day of stay.

Family_with_children

10/10

Exceptional

02 Feb 2026

Roberto

Great place

10/10

Exceptional

22 Jan 2026

Phillip

Big spacious room with a comfortable bed. The breakfast had a good omlet station. The indoor pool and spa services were open in winter and were not too crowded.

Friends_and_family Family

8/10

Excellent

23 Dec 2025

MUHAMMAD ARIF

Staff was responsive , room where we stayed was overheated

Leisure Family

4/10

Poor

21 Oct 2025

Mohamed

The breakfast was was not good
Some of the food were cold especially coffee and tea were very cold

Self

4/10

Poor

10 May 2025

Robert

Good only for a quick nights stay (at best)

This hotel is really not up to the standards of the chain. It was fine for one night. But aircon wasn’t working, room smelled of smoke, no services in the hotel before 6:30 (it was dead) and location was at best so-so. Would never stay here for more than one night in transit.

Partner

4/10

Poor

19 Apr 2025

Verified traveler

Uncomfortable

WiFi not usable.
Air con functions only as a fan - the room temperature was 28.5° which was very uncomfortable.

Partner

8/10

Excellent

15 Apr 2025

Berk

Central location.

10/10

Exceptional

16 Feb 2025

MOHAMMED

Nice place

Business Friends

10/10

Exceptional

15 Feb 2025

Jeffrey

Great hospitality and amenities

Leisure

10/10

Exceptional

05 Feb 2025

ABDULGHANI

It deserves 5 stars ⭐️ ⭐️⭐️⭐️⭐️

2 luxury nights stay. The hotel is worth the money paid. All services are available around the hotel. The reception team was very cooperative. The hotel deserves 5 stars👍

Friends_and_family Family

8/10

Excellent

29 Dec 2024

hasan

First they gave us very small rooms with a terrible odor. After our objection, they changed and upgraded our rooms.
The property was done luxury but now needs maintenance
Spa and relayed facilities were not open which should be mentioned when I was making reservation.

Leisure Family

10/10

Exceptional

25 Nov 2024

Mark

Better than most every other alternative

Business

10/10

Exceptional

18 Nov 2024

Alan

Large spacious rooms with comfortable beds, great location only 10 minutes from the airport, 2 minutes from market

Friends_and_family Friends

6/10

Pleasant

18 Nov 2024

Richard

Location perfect

Amazing hotel in a great location in Kayseri. Clean, and good service from the staff and the food in the Sushi restaurant is as superb!
The one negative was that the heating was permanently on and the windows only opened a little, so the room was way way way too hot and uncomfortable!

Friends_and_family Friends

10/10

Exceptional

27 Oct 2024

Isa

Was great experience at staying here. They upgraded our room. All staff was great and the breakfast was awesome. They even had organic selection which was great match to my baby

Leisure Family

2/10

Poor

27 Oct 2024

Sadiq

There was no availability of pool, gym or Spa . Room was extremely hot with no air . Had to call multiple times , finally assigned new room at 11 pm , where shower was not working , no circulation of air . Couldn’t sleep . Asked for a partial or full refund but they rudely declined . Staff doesn’t understand English at all . Would never stay here in future .

Leisure Family

2/10

Poor

30 Aug 2024

Verified traveler

Very poor hotel. Staff are atrocious, incompetent and and not even at the level I would expect of a 1 star hotel. The hotel itself is tired and in desperate need of renovation. The rooms look like they haven't seen any maintenance for at least 20 years, smell awful and the bathroom appliances are in a state of disrepair, leaking all over the bathroom whenever used.

The pool facilities are reminiscent of a municipal facility from 50 years ago.

The city itself is lovely, but please go to any other hotel.

10/10

Exceptional

11 Jul 2024

Seyla

We hope to go back again!

We stayed in the kings suite. It was beautifully decorated and very comfortable. Even though we had some minor issues with the room phone system and the music from upstairs, they took care of it right away. The hospitality was incredible.

Friends_and_family Family

8/10

Excellent

01 Jul 2024

Heyran

Location is the best in the city

Leisure Family

10/10

Exceptional

19 Jun 2024

Protima

The rooftop restaurant is excellent and the staff connected us to great and affordable sightseeing in Goreme including ballooning.

8/10

Excellent

03 Jun 2024

Ali

Older hotel but clean and with everything in working condition. Better than many rural 5* hotels I have seen

Leisure Family

4/10

Poor

19 Apr 2024

Verified traveler

Okay-ish hotel, family room terribly small

Okay-ish hotel - nothing great at all, except the facilities.
Front desk staff aren't very welcoming or polite - they just do the check-in and don't volunteer any additional information, until asked.
Family room - shockingly small! Had to call Reception and remind (despite requesting in-person earlier) about bed for kids which should have been included & prepared.
Also, it is a make-shift bed, not a sofa bed. Not comfortable at all, just 2 things put together and there is absolutely no room to walk!
For a night, you can put up with this but not ideal at all as it wasn't a family room.
Indoor pool and facilities are absolutely amazing though.
The only plus-side is its location - right next to market, shopping centre and amenities.
Apart from that, nothing great at all.

Friends_and_family Family

10/10

Exceptional

12 Mar 2024

Yasar

Welcoming was nice. Staff was friendly. However, the room was a little bit old and the breakfast would have been nicer. The main problem is I gave my car to hotel valet and later that day I realized that my left doors where crushed by another car during parking.

Leisure Family_with_children

8/10

Excellent

06 Jan 2024

Ruhaya

KEY CARD RESET EVERYDAY

GREAT LOCATION, BREAKFAST IS GOOD WITH VARIETIES, STAFF EXCELLENT CUSTOMER SERVICE. VERY CLEAN, HOUSEKEEPING A BIT SLOW.

Friends_and_family Friends

6/10

Pleasant

11 Oct 2023

Seyed

No AC

air conditions only goof for heating and no AC for cooling

Friends_and_family Family

10/10

Exceptional

08 Oct 2023

Humaira

Excellent hotel.

10/10

Exceptional

07 Oct 2023

Humaira

Wonderful experience staying in this hotel.

Leisure Family

10/10

Exceptional

27 Jul 2023

Verified traveler

Very good hotel in the city centre

It is a great hotel in the heart of Kayseri. Very polite service and convenient facilities. It is a great place to discover the city.

Friends_and_family Family

8/10

Excellent

09 Jul 2023

Mian Muhammad Omer

VIP status never acknowledged , reception & bell team not Really good rated and poor first impression of a five star prospect

Leisure Family_with_children

10/10

Exceptional

18 Mar 2023

Aso

Excellent

8/10

Excellent

01 Jan 2023

Serhat

the hotel is outdated and the service is not very good.

Business_and_leisure Family

10/10

Exceptional

19 Dec 2022

Cuneyt

Thanks for the nice hosting

Business Self

10/10

Exceptional

24 Sep 2022

Irfan

Beautiful location, close to all tourist attractions places, Front Reception desk team very professional with good experience, supportive & very helpful!

Business_and_leisure Partner

10/10

Exceptional

22 Aug 2022

Susan

Frequent Guest

Nice place. Comfortable beds. Reception needs more staff. Checkout cannot be done with only one person at the desk and 30 people waiting.

Friends_and_family Friends

10/10

Exceptional

04 Jul 2022

Berna

Centrally located

Leisure Family

6/10

Pleasant

16 Jun 2022

James

This hotel is not 5 star! I tried to swim on 2 occasions the pool was full of children who couldn’t swim despite notice saying no non swimmers in pool they were supervised by 2 teenagers without hats! The changing rooms were full of women who were not changing but chatting and scrolling on their phones, I could not even sit down to dry my feet NO ROOM . The first shower was broken the second uncontrollable I had
to go back to my room to shower and
change. I found the lack of information in the room annoying as we didn’t know where anything was ,no room service menu or details of “HEALTH CLUB”. In short this hotel’s location is fantastic, rooms are good but restaurant not luxurious and swimming pool and changing facilities are in need of complete renovation.

2/10

Poor

29 May 2022

Dr Muhammad Zakir

Long delay at reception- only one receptionist to deal with.
Clean hotel, good basic facilities available

Business Friends

8/10

Excellent

28 Mar 2022

Verified traveler

great location good service but few flaws

it was good except shower. bath floor floods after a shower.

Partner

6/10

Pleasant

24 Jan 2022

Verified traveler

Not 5 stars very old furniture not clean

Business

6/10

Pleasant

09 Jan 2022

RITA

Overall our stay was satisfactory. The only problem we had was room service (limited menu) and the staff not always speak English so for me it was hard to communicate

Leisure Family

8/10

Excellent

05 Jan 2022

Elizabeth

Great location

Great location right opposite Kayseri Castle and the Bazaar.

Hotel is lovely, rooftop restaurant and bar had great food and was very reasonably priced.

Sauna facilities were not open due to covid. The pool was available but it is one depth and I couldn’t touch the floor anywhere (I am 1.65m/ 5ft 6in) so definitely not suitable for children/non-swimmers.

Self

8/10

Excellent

06 Dec 2021

Aykut

Good.

Leisure Family

6/10

Pleasant

18 Nov 2021

Harman

The hotel was big and dated. The overall condition was ok but it was dirty.

Friends_and_family Friends

10/10

Exceptional

07 Apr 2021

Ayat

5 stars hotel

The hotel is wonderful. We order standard room , but the hotel give us rooms in the 10 floor with wonderful vew of the iced mountain. 5he staff is so polite and helpful, and at check out they give us untill 15:00 to make check out instead of 12

Friends_and_family Family

2/10

Poor

04 Feb 2021

Cheryl

WORST HOTEL IN TURKEY! No joke.

Extraordinarily disappointed with this hotel. I normally stay in hostels/low budget hotels... and I would rather stay at hostel than the Wyndham Grand Kayseri. My stay at the Wyndham was supposed to be a splurge-- but of the 14 hotels I have stayed at in Turkey, this one is dead last. It took me 45 minutes for me to check-in because the Front Desk gave away my room. I had reserved a room with a king size bed, but they gave me a handcap room with two twin beds. Since it was a handicap room, I couldn't even stand up and take a shower (handsfree) and there was 1 inch of standing water in the entire bathroom. The meager shower curtain/rod broke as I tried to use it. The phone in the room didnt work so I had to hike down to the reception twice for the wifi password. The wifi in the room didnt work (even after my two visits to the reception). My \"incredible\" view faced a back-alley way, while my other friends had views of the castle. My reservation said \"breakfast was available;\" but no one told me I would get charged 60 TL for the 2 pieces of bread I consumed. I WAS HORRIFIED WITH THIS HOTEL. WOULD NEVER RECOMMEND IT.
NOT WORTH THE MONEY.

Friends_and_family Friends

10/10

Exceptional

06 Sep 2020

Mustafa

Outstanding service, it worth the price, Professional staff.

Leisure Partner

6/10

Pleasant

22 Jul 2020

Gokhan

On the matresses

Friends_and_family Friends

10/10

Exceptional

23 Feb 2020

Verified traveler

It was fine It was fine It was fine It was fineIt was fine It was fine It was fine It was fine

Leisure Family

6/10

Pleasant

16 Oct 2019

KIM

Nice big hotel

Very nice large hotel.staff will do anything for you.
We feel the hotel needs updating.
Wifi did not work.when question the reception.they said to try this and that. If it did not work we will send bell boy.at 11.00 i dont think so.
This day and age it should work like the other hotels i stayed in.

Partner

10/10

Exceptional

22 Sep 2019

K

Very good

Lovely room with great staff. We lost our case in transit and they helped locate it and get it sent on. Only downside was WiFi was poor

Partner

8/10

Excellent

26 Jul 2019

James

The bathroom had issues

8/10

Excellent

24 Apr 2019

DK

Nice hotel in a good location. Unfortunately, our car was a bit scratched up during valet parking. I didn't realize it until we were hundreds of miles away...

Leisure Family_with_children

10/10

Exceptional

22 Apr 2019

omer hakan

Above 12 is considered as adult

All was well, I had one problem during check-in, where they indicated that above 12 years of age is considered as adult in their policy, whereas in hotels.com below 18 is considered as child. We didnot have to pay extra at the end, but still the issue coming up was a bit disturbing.

Family

4/10

Poor

27 Dec 2018

Verified traveler

My reservation was for a room w breakfast, and in my Expedia confirmation email it explicitly said that it included “free breakfast.” However, the hotel staff did not honor this, and said it is an Expedia problem and that they can only provide breakfast for a substantial extra charge. I was confused and very disappointed... please don’t offer things you cannot provide!

Leisure Family

10/10

Exceptional

24 Dec 2018

Verified traveler

Everything excellent.
Staff was excellent. Extremely helpful

Leisure Family

6/10

Pleasant

16 Oct 2018

Erdogan

Location was very good stuff 50-50 One guy he was walking behind the counter He’s not really suitable for this job Every night when I shower I feel I’m swimming in the shower all water come out in the bathroom because not dog in shower room after a shower I don’t want to stay in the bathroom :(:(:(:(

6/10

Pleasant

16 Oct 2018

Verified traveler

Ask extra payment during check-in

This hotel is very old and it seems they didn’t renew walls, furniture for centuries. It’s clean and staff is kind of nice. (They’re doing their best but quality is low.) Bathroom is big problem because it was so difficult/hard to open taps in the shower that I need to call somebody! We were three people but we’ve got 2 beds although we’ve reserved for 3 people. Last but not least, we had to pay extra 130TRY during check-in.

Family

8/10

Excellent

28 Jul 2018

Mikhaela

Good stay

Great stay, some wallpaper falling off and had problems multiple times with the door so had to change rooms mid-stay. Would stay again.

Friends

6/10

Pleasant

21 Jun 2018

Raymon

Great on some things, poor on others.

Downside was very little choice for vegetarians and poor english speaking leading to much confusion. However, the concierge was exceptionally helpful and he arranged an excellent day trip to Capadocia. Not the hotels fault but very noisy election propaganda vehicles outside plus the ridiculously noisy calls to prayer from the speakers on the main mosque made sleeping difficult.

Partner

8/10

Excellent

29 May 2018

Verified traveler

Good and Bad

The location of the hotel is amazing, exactly in city center. The things I did not like is that I felt a bit racist from the staff, when I held my passport he looked at the cover (which list my country logo and name) and then looked at this friend, like as if he is telling him (how this guy could afford to stay here) but other staff were really friendly; another issue which made me really upset is the air-condition, doesn’t make the room cold at all, all what it does is blow hot air. I have complained about it and as far as I understand that the system cannot be lower than the outside temperature. Example if the outside temperature is 25, then the system will automatically place the room temperature 24. It cannot be lower than that depending on the outside temperature. I never heard about this kind of system, it was really horrible issue that made me not to book again in the future.

Partner

8/10

Excellent

28 May 2018

Brian

Lovely hotel modern quiet and comfortable good value

10/10

Exceptional

22 May 2018

BURCU

Polite and professional staff - good stay

Staff was very professional and friendly. Thank you for all especially to Mr Halim who works at reception. Regarding late check-out we would like to thank to Mrs Damla who works at reception.
Keep working in this professional way!

Partner

8/10

Excellent

19 May 2018

Verified traveler

all nice, except musics at dinner + breakfast , like from a scary movie

6/10

Pleasant

10 Apr 2018

Burhanettin

Nice hotel close by everything nice wiew.

It was missing some stuff in the bathroom shower door idea was wrong all the water was spilled when you taking shower. Waiting room asking for cold drinking water and the anwer is sory we don’t have cold water this not professional I was shocked with this answer.

10/10

Exceptional

26 Mar 2018

Verified traveler

Much better =)

We enjoyed our stay at Kayseri Hilton, and the staff were very helpful ensuring that we were happy. This was a much better stay than our previous visit to the city back in February.

Partner

10/10

Exceptional

14 Mar 2018

Verified traveler

I stayed there for 1 night and it was clean enough.

6/10

Pleasant

04 Mar 2018

Verified traveler

close to the mosque

you can wake up with call to prayer voice, because hotel is surrounded with mosques.

10/10

Exceptional

01 Mar 2018

robert

Excellent

very friendly and helpful front desk staff and the manager! will stay again and highly recommend!

10/10

Exceptional

05 Feb 2018

Ugur

Nice stay in the middle of the city centre

There are different type of junior suits and the one we were checked in didn't meet our needs so the duty manager, Gamze, was super kind and helpful to fix the issue even though the hotel was fully booked and provided us a very late checkout.
The rooms and beds were very comfortable, the breakfast was excellent.

Family

8/10

Excellent

01 Feb 2018

bilgin

Nice and comfortable hotel at the hearth of city

Car vale drop off is at sidekick that was weird. Vale was a polite guy but

10/10

Exceptional

02 Jan 2018

utpal

The best place to Stay in Kayseri

We stayed in hilton as it was very great price and breakfast was awesome, one of the best in Turkey we had. Also, It offer parking as our stay was for Mt Erciyes skiing we were driving. Rooms are great with city view and extremely comfortable.
Staff was nice and helpful in showing direction or fullfilling request.
the only place to stay in Kayserri is Hilton

Family

10/10

Exceptional

04 Dec 2017

Verified traveler

Solo traveller, good care

Front desk was extremely helpful and professional, car was taken care of immediately.

10/10

Exceptional

18 Sep 2017

Verified traveler

Best hotel in Kayseri

Great location Central to everything
Rooftop restaurant was excellent and staff always attentive.

10/10

Exceptional

18 Aug 2017

Gady

Great location, super service and worth the price

10/10

Exceptional

05 Aug 2026

Ismail

Perfect. Niets op aan te merken.

8/10

Excellent

05 Aug 2026

Sinem ezgi

Otelin konumu harika. Temizliği de fena değildi.

4/10

Poor

03 Aug 2026

HASAN

Bakımsızdı personel ilgisizdi odamız çok kirliydi

6/10

Pleasant

02 Aug 2026

Mehrdad

The room was comfortable, but the lighting was a bit too dark. Improving the light levels would make the room feel much more pleasant and practical.

6/10

Pleasant

02 Aug 2026

Mehrdad

Fantastic hotel — very central and surrounded by plenty of cafés and restaurants. Overall a great stay.
A small improvement could be made in the bathroom quality, especially the interior details and using higher‑quality toilet paper.

Breakfast was truly wonderful. The only thing I would suggest is a bit more training for the staff so they don’t remove plates when guests take short breaks. I personally like to reuse my cup and plate if I’m still continuing my breakfast.

8/10

Excellent

01 Aug 2026

Hediye

Kahvaltı dahil diye düşündük hariç mis

8/10

Excellent

31 Jul 2026

hikmet berfu

herşey için teşekkür ediyoruz...

6/10

Pleasant

29 Jul 2026

Murat

Das Bad ist veraltet die Badewanne müsste erneuert werden.

8/10

Excellent

24 Jul 2026

sefer

Personal var bra,hotellets location

6/10

Pleasant

17 Jul 2026

Şükrü

Vi overnattede på hotellet den 15/7. Personalet var imødekommende, hjælpsomt og opmærksomt, og lobbyen fremstod flot, moderne og indbydende.

Desværre levede værelserne ikke op til samme standard. De fremstår meget slidte, og både badeværelset og resten af interiøret virker gammelt og trænger til en gennemgribende opdatering. Jeg boede også på hotellet tilbage i 2019, da det var en del af Hilton-kæden, og efter at Wyndham har overtaget, virker det ærlig talt som om der ikke er sket nævneværdige forbedringer – bortset fra lobbyen.

Alt i alt var servicen god, men værelsernes stand trækker oplevelsen markant ned. Derfor tvivler jeg på, at jeg vil vælge hotellet igen.

Friends_and_family Family

8/10

Excellent

16 Jul 2026

Murat

Temiz oda, sorunsuz otopark

Friends_and_family Family

10/10

Exceptional

11 Jul 2026

Ekrem

Mein erster Besuch in Kayseri - wir werden auf jeden Fall wiederkommen.

Es war rundum perfekt. Das gesamte Hotelpersonal ist sehr freundlich, hilfsbereit und zuvorkommend. Vielen Dank an das Team Wyndham Grand Kayseri.

Ich kann dieses Hotel jedem weiterempfehlen.

Family

8/10

Excellent

11 Jul 2026

omer

Tuvalet zaman zaman koku yapıyordu. Klozette zaman zaman problem yarattı.

10/10

Exceptional

05 Jul 2026

HACI AHMET

Personel güler yüzlü ve çok kibar
Yatakları yastıkları mükemmel
Oda temizliği güzel
Oda sadece eski
Manzarası,sesiz odaları ve özellikle konumu harika şehirin tam anlamı ile merkezinde yer alıyor otelden çıkıp 10 adım atıyorsunuz ve kayserinin merkezine ulaşıyorsunuz harika bir avantaj

Partner

10/10

Exceptional

01 Jul 2026

Ali

Şehir merkezinde mükemmel bir otel. Odamız temizdi, çalışanlar kibardı, otopark konusunda biraz sorun yaşadık onun haricinde bir problem yoktu. Kayseri ziyaretleri için tavsiye ederim.

Friends_and_family Family

10/10

Exceptional

01 Jul 2026

Talha Cihan

konum ve odalarin temizligi cok iyi. bazen dus basliklari bozuk olabiliyor. vale hizmeti olmasi cok iyi.

Self

8/10

Excellent

30 Jun 2026

Ahmet

War ok.