Name: Novotel Kayseri
Address: Alsancak Mah Kocasinan Bulvari No 161-1 Kocasinan, 163, Kayseri, 38110, TR

8/10

Excellent

14 Jul 2026

Melissa

It was a nice clean and spacious room for our overnight stay before departure.

Family_with_children

10/10

Exceptional

02 Jun 2026

aida yaneth

Excellent

Family_with_children

10/10

Exceptional

02 Jun 2026

Richard

Great stay, friendly staff. Clean and comfortable room with everything you need.

Partner

10/10

Exceptional

06 Apr 2026

Zhiyuan

Nice

10/10

Exceptional

04 Apr 2026

Veysel

Breakfast and dinner was good family friendly and staff was excellent.

Family_with_children

4/10

Poor

27 Jan 2026

Shahzad

Biggest issue was the fact that I had requested a non-smoking room for my family with small kids but seemed like the room and the entire floor was for smokers. I had to keep the window in my room open at all times (when it was freezing outside) to make it easier to breathe.

On the plus side, excellent breakfast. Staff was helpful in allowing me store my luggage in storage at the hotel a few hours before check-in.

Friends_and_family Family

6/10

Pleasant

27 Oct 2025

Kathy

The hotel and staff are lovely, but the big issue is that the AC was not on, I have read multiple reviews and they are fully aware of this, and so this ment I had to sleep with the window open and earplugs, it's really a shame that they don't resolve this issue

Self

10/10

Exceptional

15 Jun 2025

Abdullah

Hotel location was amazing, staff were extremely helpful and always smiling

Friends_and_family Family

8/10

Excellent

29 May 2025

Gilberto

Met our needs. Clean hotel feels more like a business oriented travelers. We used it as a one night before flying back to Istanbul. All OK, nothing special

4/10

Poor

03 May 2025

Douglas

My room was very hot the first night. I asked mgmt to look at the thermostat. Their reply was literally: “Open the window.” I told them I had but the noise from the road was very loud. The mgr shrugged. I asked for a different room. The mgr shrugged. Nothing was done. I left after two nights. I do not recommend staying here.

Business Self

10/10

Exceptional

17 Nov 2024

Anthony

Kayseri

Really nice place

Self

6/10

Pleasant

20 Oct 2024

Pamela Tabor

Very nice hotel would definitely boo it again if staying in Kayseri

Self

10/10

Exceptional

03 Oct 2024

Tisha

Very helpful and friendly staff. We appreciate the breakfast choices. Great value for money. 7 minute drive to Kayseri Airport. Will definitely recommend

Leisure Friends

10/10

Exceptional

27 Sep 2024

Talal

Great hotel and great staff
Thank you

Business Self

8/10

Excellent

23 Aug 2024

Yucel

It was an emergency stop at novo hotel as our rental car had a problem.the hotel was very clean

8/10

Excellent

18 Aug 2024

Federico

Decent hotel with good rooms

8/10

Excellent

01 Jun 2024

Verified traveler

Novotel Kayseri

Hotel lovely & clean. Large rooms. Slightly out of town (35min walk) but extremely convenient for airport.
Woken by train blasting horn throughout night (probably every hour) so poor nights sleep

Friends_and_family Family

10/10

Exceptional

28 May 2024

Dennis

Just what I needed

The expected high standard and convenience, at a sensible price.

Self

8/10

Excellent

25 Jan 2024

Tansu

Genel olarak memnun kaldık. Yarıyıl tatili nedeniyle sabah kahvaltı saatleri yoğundu. 09.30 10.00 saatleri arasında boş masa bulmak güç oldu. Boşalan masalar daha hızlı servise açılabilir. Ayrıca ilk kez konaklıyorsanız odaya serviste yemek ücreti oda hesabına yazılırken, restorandaki yemek ücretlerinin peşin talep edilmesi “ilginç” bir durumdu.

Leisure Family_with_children

8/10

Excellent

15 Oct 2023

Verified traveler

Clean, secure, close to airport.
The room was very hot and it was too noisy (busy road) to sleep with window open. The hotel turned off the air conditioning for the season despite warm weather. Ask before you stay!!

Partner

6/10

Pleasant

09 Jul 2023

syed

Just a regular airport hotel, where you stay for convenience rather than for fun.

Leisure Family

10/10

Exceptional

13 Jan 2023

Heinken

family trip

it was a night stay and was a great stay. room was good with neat and clean. breakfast was good with good standard. overall it was a great stay

Friends_and_family Family

10/10

Exceptional

04 Jan 2023

yoav

i spend a very comfotable nugh at the hotel. the room was clean and cozzy. we will back on my next trip to Kayseri

Business

8/10

Excellent

10 Aug 2022

Nadezda

Carper very dirty. The minibar charge toomuch.

Leisure Family

10/10

Exceptional

01 Oct 2021

Mohammed

Fantastic trip

Nice hotel and nice city , good location , big room and all the staff were friendly and wish to help us .

Friends_and_family Family

8/10

Excellent

08 Aug 2021

Gokhan Hakki

Kayseri Novotel

Generally well
Restaurant should have rich options for the customers dining choice since the city center and restaurants are a bit far away from the premises

Business

10/10

Exceptional

20 Jul 2021

Erol

Happy for all thanks

All great thank you

Friends_and_family Friends

10/10

Exceptional

12 Jul 2021

Verified traveler

Well done..

Business Family

8/10

Excellent

30 Mar 2021

Giuseppe

Ve

Friends_and_family Family

8/10

Excellent

14 Feb 2021

Constantin

It is a nice hotel

Friends_and_family Friends

8/10

Excellent

03 May 2020

Verified traveler

it was good at pandemic conditions

Business

8/10

Excellent

13 Jan 2020

Alena

Good experience

It was a good experience .
Good location, good service, comfortable room, amazing breakfast .
The smart time about shuttle which can delivery you to slope.
And reasonable price.

Partner

8/10

Excellent

04 Oct 2019

Imad

Everything tiny and small

Family

8/10

Excellent

22 Jul 2019

Verified traveler

overall impression is good. staff was very helpful; tried to accommodate our needs.

Friends_and_family Family_with_children

8/10

Excellent

22 Jul 2018

Abdulrahman

Modern
Near the airport and easy to get to the city
Clean, neat and comfy rooms
Moderate prices
Good breakfast buffet

Great for business travelers

8/10

Excellent

13 May 2018

Nashat

Very good hotel, very close to Airport

Very good hotel with an excellent location close to the airport.

Partner

6/10

Pleasant

23 Feb 2018

Abdullah

Mixed

The housekeeping was suboptimal and so was the lingual skills of most receptionists.
Great service and great area.

Partner

8/10

Excellent

22 Feb 2018

Taher

2 nights

2 nights lovely hotel helpful staff and great breakfast about 20mins drive to skiing site

Partner

10/10

Exceptional

05 Jul 2017

John

Good place to stay

We stayed for two days in this hotel. It was a good experience for us, we arrived on a honest day in July. The first room they give us has a bad air conditioner, upon requested they change the room with no problem at all.

Partner

6/10

Pleasant

01 Jul 2017

Yarub

First, the reservation was not as it was advertised. The ad says breakfast is included but the reservation was not.
The receptionist when we arrived was not helpful but the other lady when we were leaving was very nice and very helpful.

Partner

8/10

Excellent

05 Sep 2016

Local Traveler

Everything was nice and the staff was helpful. The air conditioner was not very effective in our room. Also during check-in we were told to pay the hotel fee but I had already paid to Expedia. I showed them the online receipt in my e-mail inbox and the issue was resolved.

8/10

Excellent

18 Jun 2016

niz'art

It should be a secular hotel

I know that Novotel is French Chain, and I enjoy my stay every time I book there. But this time I was shocked that this branch in Keyseri- Turkey, they didn't bother to open a buffet in the morning because of Ramadan!! They instead made us go to the hotel next door to have our breakfast... It's a shame how an international standards' hotel takes such religious measures in a so called secular country!!! Knowing that even under the islamic rules, the traveller has the right to stop fasting...
Anyway, it was a black point for Novotel and the management there, as it is a shameful discrimination for clients from other worldviews!!

2/10

Poor

10 Apr 2016

Nicholas

Stay Away** staff was terrible and unorganized.

After Paying for one night through Expedia the hotel durning check out accused me of staying multiple nights and not paying. I only stayed one night and payed. They said they were going to call the police if I didn't pay. After an hour of trying to get ahold of the information and receipts I was finally able to board my early morning flight.

Thank you for the huge head ache Novotel.

Never to return

8/10

Excellent

03 Apr 2016

Verified traveler

To Cappadokia.

Arrived late in evening and left next day for Cappadokia. Didn't eat any meals so can't comment. Would have preferred a rate that included breakfast. Front desk were helpful in organizing bus transfers.

Partner

8/10

Excellent

30 Mar 2016

Doug

Good, but not as good as other reviews suggest

After arriving on a very late flight, this hotel was a very comfortable and welcome place to crash. Clean, modern, and well-designed (at least the bedroom). We both used the fitness center and while not super-advanced, it was absolutely fine. As noted above, the restaurant was a big disappointment on several levels: Upon arrival, we made it clear we were in a rush and needed the food in a certain amount of time. Our waitress assured us this would not be a problem but in the end, we had to cancel things and take certain things to go in order to not miss our taxi... and this was after reiterating the concern numerous times. It appears language was a barrier, despite the fact that this waitress was assigned to us by the supervisor when they learned we were English-speaking. In addition, the food was disappointing in quality and taste... and did not come close to matching what was described on the menu when it came to 1 or 2 of the 3 items we ordered. Restaurant aside and some design issues in the bathroom, it was an absolutely fine hotel to stay in, especially for the night. It should be noted however that it does not come close to being a 4-star hotel as defined by Expedia... hopefully that error will be fixed and it be listed correctly as the perfectly fine 3-star hotel that it is.

8/10

Excellent

19 Feb 2016

Verified traveler

Nice budget hotel

Very close to the skiing facilities and cappadocia. Room was comfortable and you'll get what you paid for

Family

8/10

Excellent

17 Feb 2016

Verified traveler

comfortable stay

dont expect high standarts but you'll get more than what you paid for.
nice budget hotel

Family

4/10

Poor

05 Nov 2015

Sarah

Great if you want a sauna

Everything started out well; the hotel, which we got for a great price, looked wonderful upon entry and staff were very pleasant. We enjoyed our room for a few hours and then prepared for sleep, noting that the room was a bit warm. We opened the window the two inches allowed, but it was very noisy outside, so opted to turn on the air conditioning. Soon, we realized that despite it being on cool and set to 18C, the unit was pouring out hot air. We turned it off, and called the front desk only to be told that the air conditioner wouldn't work because it's cold out and of course the heat would come on instead. Sounds reasonable, right?!? Finally, a hotel staff member came upstairs at 1am to unlock our window so it would open more than two inches and we had a HORRIBLE sleep with the noise (think trains) and smoke coming in from the outside. When we left the next morning, staff were very unsympathetic and refused to even apologize for the situation. Will never stay in a Novotel again . . .

10/10

Exceptional

09 Jul 2015

BR

Novotel Kayseri, Cappadoccia,Turkey

Very nice hotel, with very good restaurant service, great location to visit Cappadoccia (a 45 minute drive), and not spend too much money.In Turkey, you need to be able to bargain because I feel people in the tourism business are extremely ambitious so they will try to charge as much as they can. If you take a taxi find out before what would be reasonable to pay and ask the taxi driver before you get in how much he will charge. The problem is that most taxi drivers in Turkey don`t speak English very well so it can sometimes be difficult to communicate with them. If you ask the hotel people for help it might not really help because you can tell that some will probably get a commission on what you spend. Although there was a young woman who works at the front desk of this Novotel who was very helpful because she recommended for us to go take a taxi to the bus station and then a bus to Goreme which we did and this was a great experience and not too expensive. On our way back to the hotel, we used the airport shuttle and a taxi. The next day instead of taking a group tour, we bargained with a taxi driver and got a tour of the southern part of Cappadoccia and the last day we bargained with another taxi driver to give us a tour of the northern part and back to the airport . It was great !!! If you are ever in Turkey, don`t miss Cappadoccia. It is spectacular and unique in the world!!!!! You should spend a minumun of 2 nights.

8/10

Excellent

20 Jun 2015

Morgan

Perfect for a late arrival or early departure

Stayed at the Ibis and the Novotel and the Novotel was incredible and well worth the few dollars more. Great staff, very modern, perfect place to stay for an early morning departure or late night arrival from ASR. Roughly 15 turkish lira to the airport and about a 6 minute driive.

Family

8/10

Excellent

06 Jun 2015

Verified traveler

The hotel location was good and we were given an early checkin as well.

8/10

Excellent

27 Oct 2014

Verified traveler

Novotel

It would have been perfect except that the air conditioner only puts out heat when turned on and this was the experience of two of my traveling companions in their separate accommodations. Luckily is was cool enough to leave the window open.

8/10

Excellent

27 Oct 2014

Duane

Novotel Kayseri

It would have been perfect except that the air conditioner only puts out heat when turned on and this was the experience of two of my traveling companions in their separate accommodations. Luckily is was cool enough to leave the window open however, there was the smell of some distant wood burning in the air.

8/10

Excellent

12 Oct 2014

Sue

Convenient to the airport when you get in late.

Very smart new hotel with friendly desk staff who were ready for our late arrival. Lovely decor in room. Just a shame that the bed seemed to be a camp stretcher. It had a bend in it. Breakfast magnificent!

6/10

Pleasant

30 Mar 2014

Jesse

Short stay at hotel

We arrived in the evening and left for the airport very early the next morning. Our only complaint is that we asked for a nonsmoking room but it still smelled like smoke. Other than that everything was fine.

4/10

Poor

07 Mar 2014

Verified traveler

They can't speek English

Not good.. I didn't like it at all. It's good that it's close to the airport only.

6/10

Pleasant

07 Feb 2014

Verified traveler

Descent Hotel

Spacious rooms but poor AC system. Bathroom is to old and not 4 star Hotel standard. Breakfest is not good at all. Overall good value for the money

2/10

Poor

01 Jan 2014

Firat

Comminication

I was book novetel on 28 December 2013 but I can't use the restaurant because hotel staff told me today galatasaray Futboll team staying hotel that's way you can't use restaurant, if galatasaray team thay can use the restaurant why we can't using ? We are customer as well and they are not giving any imformations be for we book to room. All day we stay in the room this is not good, I am un happy and my family un happy as well. I hope you will come back to me

8/10

Excellent

12 Sep 2013

Lawrence

great for an overnight stop over

we arrived late from izmir and instead of driving to our next destination we decided to stay overnight at the novotel. it was about 20 TL from the airport so it was fairly easy and cheap to get to. hotel staff were very nice and accommodating. there wasn't any places to eat close by so we decided to eat in the hotel which was good as well.

overall a good experience and they have maintained a the usual high quality standards.

6/10

Pleasant

02 Sep 2013

Drikky

Weekend away

Good hotel, clean and clinical but very sterile and no atmosphere. Guess that's good for a business hotel.

Generally very happy. Good value for money but definitely not a hotel for a holiday weekend.

10/10

Exceptional

12 Aug 2013

Sami

It was very nice.

We didn't have breakfast, but it was free for our childrens. We are very glad.

8/10

Excellent

15 Jul 2013

Verified traveler

Nice Hotel for Kayseri

very good hotel overall, good restaurant and great service.

10/10

Exceptional

30 Jun 2013

Greg

The service was great, and the adana kebap plate was amazing! If the pillows were more comfortable, my room would have been perfect. Close to it, though.

10/10

Exceptional

03 Jun 2013

middle aged cou

good hotel for airport

Excellent for an overnight stay before cayching plane

8/10

Excellent

19 May 2013

William

Good for quick stay.

Good for quick over-night stay. Not much around the hotel.

8/10

Excellent

09 May 2013

tram

brief stay

We stayed briefly over night as we had an early morning flight the next day. The room was very comfy and spacious.

8/10

Excellent

25 Apr 2013

Noela

Novotel

This is a typical business stop in a manufacturing city. There are very few hotels to choose from and I can't imagine anyone holidaying here. Its close to the airport and starts a very early breakfast.

8/10

Excellent

02 Apr 2013

Verified traveler

great stay in kayseri

very good location clean and comfortable rooms ad very kind staff

Partner

10/10

Exceptional

10 Nov 2012

Mike

Solid Business Hotel

This is a solid Novotel location - relatively new (or renovated), clean, and has a very helpful staff. Breakfast is also good. Bathrooms are large and well lit. There is a rail line behind the hotel, but you can't hear it with the window shut.

10/10

Exceptional

09 Nov 2012

Verified traveler

Convenient to the airport

Helpful staff. Clean Rooms. Nice Gym. Tasty food.

10/10

Exceptional

18 Jul 2012

Verified traveler

Mt Erciyes, take the chair lift. Kayseri Fair Park

I would stay at Novotel Kayseri again, most definetly. The city of Kayseri is a must see city, very clean and orderly.

10/10

Exceptional

07 Feb 2012

Verified traveler

Kayseri Novotel - Exceptional

A fantastic Hotel - Very clean, spacious and free WiFi! Very helpful staff, highly recommend this Hotel.

10/10

Exceptional

24 Jan 2012

Sandy

Pleasantly surprised

From the outside, it was nothing flashy, so I was not anticipating much. But everything was great inside. Clean, friendly, willing to help us, loved it.

8/10

Excellent

17 Apr 2011

Lisa

Novotel Kayseri - modern comfort in Kayseri

We've chosen to stay at the hotel due to its convenient location near the airport for our early departure from Kayseri and we were very pleased with our choice. The hotel's decor is fresh, minimalistic but warm. Room is well laid out, a good size, well equiped with modern facilities (Wi-Fi internet) and very comfortable. Great space for the bathroom as well. F&B service is a little challenging (staff's English communication is rather poor). We ordered room service for breakfast and did not get what we actually had ordered for. It appears most guests staying at the hotel are business travellers more than holiday makers. Overall a very pleasant and comfortable stay.

10/10

Exceptional

30 Jul 2026

Mustafa

Guzeldi, kahvaltı vardi, merkeze yakındı

8/10

Excellent

30 Jul 2026

Zeki

İyi sayılır. Dört yıldızlı otel ayarında. Ne eksik ne fazla.

10/10

Exceptional

29 Jul 2026

Kürşat

Temiz ve geni kahvaltı menüsü olan bir oteldi

10/10

Exceptional

28 Jul 2026

Ibrahim

Sehr sauberes Zimmer ,Personal war sehr freundlich und hilfsbereit , sehr familienfreundlich kann nur Sehr empfehlen. Gibt auch 4 ladestationen für e autos.

8/10

Excellent

24 Jul 2026

Can

Otelin konumunu beğendim. Çalışanlar işleriyle ilgili gerekli bilgiye sahipler.

10/10

Exceptional

18 Jul 2026

BİRKAN

Temiz oda güleryüzlü hizmet ve kalite

Friends_and_family Friends

8/10

Excellent

18 Jul 2026

Ünal

Herhangi bir sorun yaşamadık.

Friends_and_family Family

10/10

Exceptional

18 Jul 2026

Burak

Çalışanlar güleryüzlü ve yardımseverdi. İlk girişimizden ayrılışımıza kadar sürekli bize yardımcı oldular.
Kahvaltısı çok çeşitli ve lezzetliydi.
Odalar çok kullanışlı, yeni ve temizdi.
Çok memnun olarak ayrılıyoruz.

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

Tuncay

Temiz bakımlı ve personelli ilgili bir oteldi

8/10

Excellent

10 Jul 2026

üzeyir

Ghfgh

10/10

Exceptional

07 Jul 2026

Kadem

Zeer schoon hotel dichtbij het vliegveld en het centrum van Kayseri.

Family

8/10

Excellent

26 Jun 2026

Gülbahar

Sauberes Zimmer und nettes Personal beim Koffertransport ins Zimmer muss man die Koffer selber schieben. Ausgewognes Frühstück mit Hafermilch Alternative.

Family

8/10

Excellent

14 Jun 2026

Bayram

Çalışan bütün personeller yardımcı olma konusunda çok hevesliydi hepsine çok teşekkürler. Restorantta bulunan yemekler uygun fiyatlı temiz ve lezzetliydi. Olumsuz sayılabilecek tarafı banyonun çok eski ve kullanışlı olmayışıydı.

Partner

10/10

Exceptional

12 Jun 2026

Evren

Herkes gayet yardımcıydı. Otelde oldukça temiz ve bakımlıydı. Problemsiz kaldık ve ayrıldık.

Friends_and_family Family

10/10

Exceptional

06 Jun 2026

Arif

Personel i güler yüzlü temiz bir otel.

Friends_and_family Family

10/10

Exceptional

01 Jun 2026

Yunus

Her şey çok güzeldi. Oda temizliği, çalışanlar, kahvaltı sorunsuzdu

Friends_and_family Family

8/10

Excellent

30 May 2026

Nuri Sümer

Kayseri’de rahatlıkla konaklama yapılacak bir yer

Friends_and_family Family

10/10

Exceptional

29 May 2026

umut

Ailecek konakladık, bir sıkıntı yaşamadık. Temiz ve güzel bir otel

Friends_and_family Family

10/10

Exceptional

24 May 2026

Haşim

Temiz, kullanışlı, rahat bir ortam. Kahvaltısı zengin ve çocuklu aileler için mükemmel. Kesinlikle tavsiye ederim.

Friends_and_family Family

10/10

Exceptional

17 May 2026

serkan

Temiz oda, şehir merkezine yakınlık

Friends_and_family Family

8/10

Excellent

12 May 2026

Recep

temiz oda, iyi çalışanlar

Self

8/10

Excellent

04 May 2026

Mahmut

Kahvaltısı çok iyi. Çalışanlarla temas olabildiğince az ve medeni. Kalıp konaklama, giriş, ayrılış işlemleri olabildiğince kısa ve pratik. Odalar temizliği yeterli. Çocuklu ailler için odalar biraz dar. İbadet vs. için ekstra alan odada yok.

Friends_and_family Family

2/10

Poor

08 Apr 2026

Songül

Altes Hotel. Föhn war nicht zu gebrauchen, Dusche auch nicht die schönste. Alles in allem wie ein Studentenwohnheim.

10/10

Exceptional

03 Apr 2026

furkan

Herşey çok güzeldi

Friends_and_family Family