Pasquale
Booked a room on Expedia based on the photos. We were really looking forward to spending time at this resort. Instead when we arrived we found that the room type we booked didn’t match the photos. The photos were of a superior room. Gabriella at reception was very helpful and apologetic and explained that the photos on Expedia were wrong. There was a blame game between Expedia and the Hotel. The hotel insisted that Expedia uploaded the photos. Expedia assured me it was the hotels fault. Ultimately the owner himself showed up very arrogantly and in front of Gabriella and my wife admitted that he uploaded the photos and that he is proud of the 20+ year old photos and that he can’t be expected to upload 50+ photos. Expedia was wonderful and relocated us to another property at the Eden where we were beachfront and had amazing meals and service. Unfortunately Luzia took our payment for the city tax and for the pre-paid Calabria themed dinner the first night of 30€ per person. When Expedia relocated us, they claimed they couldn’t perform the refund but promised the manager would perform the refund via the Nexi backend the very next day. It has been 4 days and no refund and my messages have gone unanswered. I can not in good faith recommend this property. It is old, smells of humidity and the rooms are not at all equivalent to their old photos. Thank goodness for Expedia who made this right for us.
