Gran Hotel

10/10

Exceptional

05 Jun 2026

Ana

The hotel is beautiful. The staff is great, the only issue is the fact we arrived when there was a teacher strike going on that caused many streets to be blocked off. So getting to the hotel was difficult. But in no means their fault. They did everything possible to assist in making our stay as comfortable as possible. Unfortunately we did not get to do many of the plans we had due to the strike, basically the only good thing out of or vacation was the hotel.

Family_with_children

10/10

Exceptional

05 Jun 2026

Liliana

The Tiffany ceiling is beautiful!

Family_with_children

10/10

Exceptional

04 Jun 2026

Chris

Beautiful hotel, great central location. Old word charm.

Partner

10/10

Exceptional

25 May 2026

Monica

Amazing place, beautiful location and great service

8/10

Excellent

22 May 2026

richard gwyn

Great hotel but be aware that vehicular access is quite difficult-usually a block’s walk and the area is a bit sketchy after dark. Breakfast on the terrace is excellent.

Partner

10/10

Exceptional

22 May 2026

Teresa

Location location great service.

Family

10/10

Exceptional

20 May 2026

Victor

Beautiful hotel

Friends

10/10

Exceptional

18 May 2026

Magali

Situation idéale pour visiter le Centre Historique et accès facile aux transports en commun pour sillonner la ville.
Le personnel est prévenant et aux petits soins, la vue sur le Zocalo depuis la terrasse est incroyable.
Les chambres sont grandes, bien entretenues et très calmes.
Un super séjour !

Friends

10/10

Exceptional

14 May 2026

Nineth

The only thing that disappointed me was an smell that it come from outside or the pipes smell like rattan eggs couldn’t sleep , I switched rooms ad it was the same

Friends_and_family Family

8/10

Excellent

13 May 2026

Daniela

The architecture and history are truly impressive, making it a fantastic place for an unforgettable experience. The view from the rooftop is absolutely stunning. However, the air conditioning is almost nonexistent.

Partner

10/10

Exceptional

13 May 2026

Patricia

The hotel is amazing. The decorations are beautiful. The hotel is well maintained and very clean. The staff were polite and informative. My room was beautiful and cozy. I highly recommend this hotel. The location is wonderful.

Partner

10/10

Exceptional

12 May 2026

Irma

Best hotel experience I have had in Mexico: beautiful building right in the heart of the capital city and the country, magnificent view from the terrace, and most helpful staff.
Breakfast was not great, but there are excellent cafes close by (Cafe de Tacuba, Cafe Popular, for instance).
Our room was super clean, comfortable, and spacious even if it was not one of the suites facing zócalo, which must be spectacular but certainly well above my means.
All in all, I highly and totally recommend this breathtaking hotel.

Family

10/10

Exceptional

10 May 2026

pablo

Excellent hotel and service

Family

10/10

Exceptional

10 May 2026

Jorge

Amazing experience!!

10/10

Exceptional

09 May 2026

Tulia

Beautiful historical building!! Staff were friendly and helpful. The restaurant views were beautiful. Great location with lots to enjoy. Thank you for a wonderful stay. We’ll be back!

Family

10/10

Exceptional

08 May 2026

Ricardo

Clean, relaxing and historical hotel. Staff is world class.

Partner

8/10

Excellent

06 May 2026

XIAO

I thought I had breakfast but told it was not included

10/10

Exceptional

02 May 2026

Milagros

Yes

10/10

Exceptional

01 May 2026

Letyarite

Ayer tuve mala experiencia pero el staff hoy fue muy atento y nos cambio de cuarto, el clima funciono exclente, excelente vista al zocalo mejor que la de ayer y estamos muy satisfechos y agradecidos por atender a nuestras necesidades.

10/10

Exceptional

29 Apr 2026

Priscilla

amazing!!

Family_with_children

10/10

Exceptional

28 Apr 2026

Jose

Friendly staff, helpful.

Friends_and_family Family

10/10

Exceptional

23 Apr 2026

Jose

Great service best holtel i have ever stayed in every one there was super nice and very attentive

Partner

10/10

Exceptional

22 Apr 2026

Irene

If location is everything, this hotel has already won—then it goes on to impress even more. The rooftop terrace offers terrific views to Zocalo plaza, President's Palace and Metropolitan Cathedral, the staff are gracious (and thankfully English-speaking), and the rooms are generously sized. Elegant interiors and a striking Tiffany-style ceiling add real character. Highly recommended — no hesitation.

Friends

10/10

Exceptional

21 Apr 2026

Sun Do

Not only the hotel is beautiful during day time but room I got had the best view in Centro. Loved my 9 days stay at this iconic hotel where James Bond Movie Spectre was filmed. They even have a very comfy and nice lounge guest can use and hangout 24/7 and you can grab soda and sparkling water from the fridge inside the lounge and take it to your room. Even after checking out they gave me an access card to the lounge to use until I actually depart for airport. Staff were all excellent. Don't make a same mistake as I did, as I went up to the restaurant at the terrace 40 minutes before the checkout for the very first time even though I stayed for 9 days. Only thing I wish my room had was a soaking tub. Also I wished the foods inside the lounge were covered and also with a notes saying what time the food was prepared. I didn't eat any food other than small cookies in the lounge as I didn't feel good about food that sits there in open without no idea of how long the food has been there. Other than this, everything about this hotel was perfect.

Self

10/10

Exceptional

21 Apr 2026

Israel

Great location if you want to be in the heart of the city. Their terrace has an amazing view but the food is average. A place like that could have better food, even if you have to pay a little more for a tastier menu.

Partner

10/10

Exceptional

18 Apr 2026

Jose L Mendez

Excellent service and friendly staff. Many attractions are walking distance from the hotel. My family and I will return.

Family_with_children

10/10

Exceptional

13 Apr 2026

Evangelina

Clean rooms. Friendly and helpful staff

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

Kathleen

Beautiful iconic hotel in midst of numerous historic sites, restaurants and shops all in walking distance. All of the staff are very attentive and friendly. There is a roof top restaurant with beautiful views. Our room and the entire hotel were very clean. Definitely recommend.

Partner

10/10

Exceptional

12 Apr 2026

Cristiane

Exceptionally big room.
Beautiful hotel. Amazing staff. Everyone was eager to help. They were at task at all times.
Room service was also great.
Restaurant at the hotel is an experience on itself as the view to the zocalo square is breathtaking and the food was delicious.
Safe but a bit chaotic location. Walking distance to all historic center sites- saving a lot of time in
As a guest you take the iron door elevator as many times as you want. Just call Alejandro and he takes you.
Definitely a great stay!!

Family

10/10

Exceptional

11 Apr 2026

alessandra

Our

10/10

Exceptional

10 Apr 2026

Elizabeth

Yes the room was clean. Staff very accommodating. Breakfast was great.

Partner

10/10

Exceptional

09 Apr 2026

Patricia

Staff offered great customer service.

Partner

4/10

Poor

08 Apr 2026

Richard

Reservation process was a mess. Due to delayed flight, emailed property. They confirmed
When I arrived, was told my reservation canceled due to no show/no call….and they rented the room out last night.
Showed them their own correspondence confirming my late arrival and confirming reservation.
After the airline delay I just wanted to check in, shower and nap an hour. Instead, I waited and waited ( well over an hour) while they cleaned the room and redid paperwork.
BTW: although they cancelled my reservation and rented the room, they still charged me for that night.
The breakfast buffet was a huge let down. Over 30 minutes standing in line for an omelette. Skip the buffet, order à la carte unless you are a glutton.
Even check out took a very long time.
Not worth the money or hassle

Self

10/10

Exceptional

08 Apr 2026

Prudence

We were three women on our own. Alejandro, the doorman was amazing. He learned all three of our names and used them correctly whenever he saw us. He was extremely polite and helpful. Always asked permission before entering our rooms to help with something. Alejandro is a huge asset to this beautiful hotel. Another wonderful perk: we were given a separate key for a nice lounge with food and bathrooms before our rooms were ready and after checkout for us to have a place to use as needed all day. Very nice! Wish all hotels offered this! Have stayed here msny times over thr years and will continue to do so!

Friends

10/10

Exceptional

08 Apr 2026

Gene

Great help from Alejandro parking the car, he actually drove 😳

Partner

10/10

Exceptional

06 Apr 2026

Jose Luis De La

We did not use the parking area but we did see that it was easily accessible through the hotel. The air conditioning was great!

Partner

10/10

Exceptional

06 Apr 2026

SUP

Hotel was great, Alexandro the door guy was excellent. The restaurant on the top floor was disappointing. We watched a waiter take a sip on someone's drink so he could figure out what and who's drink it was at the table. We never went back after that...

10/10

Exceptional

04 Apr 2026

Alejandra

El desayuno buffet en La Terraza es delicioso!! Y la vista al zocalo es unica!! El hotel, el area de lounge, la habitación, todo estan en perfectas condiciones, super limpio, el staff super amable. Excelente servicio!!

Family

10/10

Exceptional

02 Apr 2026

Alicia S

Everyone made the stay here amazing. Yael, Alejandro, Lazaro and Joseluis were very informative and had great customer service. The property is beautiful with a great view to the Zocalo. My family and I will be staying here again. Loved it!!!

Family_with_children

10/10

Exceptional

01 Apr 2026

Maria Teresa

Exelent service and clean beautiful places

10/10

Exceptional

31 Mar 2026

Miguel

Very luxurious, spacious, and beautiful views with easy access to shops, restaurants, and historical sites to visit. Gorgeous (especially the unbelievable stained glass ceiling) and well-maintained. Fresh flowers, good elevators, fancy, and plenty of convenient items in the bathroom just in case. It was literally a sweet surprise to find a plate with gourmet chocolate treats to welcome us with our last name written in chocolate on the plate. We didn't try the food (too expensive). But the canopy bed with curtains was the most charming of all. It helped to have a safe for belongings and plenty of hangers in the closet. The shower was totally impressive and wonderful as well as the unique sinks. Electrically operated blackout shades were helpful, too. Staff was very polite, helpful, and dressed very professionally. I felt so spoiled staying here!

Partner

8/10

Excellent

31 Mar 2026

Omar

Beautiful hotel and amazing staff. The only thing that hurt was that I could hear the plumbing noises - on and off - through the night which made going to sleep hard

10/10

Exceptional

31 Mar 2026

Benjamin

So elegant and the view mind blowing

Partner

8/10

Excellent

30 Mar 2026

Donya

The beautiful Gran Hotel offers a historical building lover's delight. The restaurant is open air with a fantastic view of the Zocalo but can be very breezy. We found the breakfast expensive. The staff is attentive.

Family

8/10

Excellent

30 Mar 2026

Claudia Isabel

Disappointed breakfast was not included on room service

Family

10/10

Exceptional

29 Mar 2026

Deulberto

AMAZING hotel

Partner

10/10

Exceptional

28 Mar 2026

joshua

Great hotel really cool spot

Friends_and_family Friends

6/10

Pleasant

26 Mar 2026

Christopher

If you want a cool lobby, book here. Staff is great and it's definitely a fancy place. I don't think for what you pay, the value is not great. Nothing is included, not even breakfast. No amenities, the snack bar is lacking and there is no bar. This is a cool place to stay for a night, but I would've booked elsewhere for a longer stay next time.

Family_with_children

10/10

Exceptional

22 Mar 2026

Rosalba

Gorgeous building and views of El Zócalo, staff is top notch. Only downsides were the squeaky bathroom door and lack of soundproofing from outside events.

Partner

10/10

Exceptional

22 Mar 2026

Doug

We had an absolutely perfect stay at this beautiful hotel. One note: the hotel is on a pedestrian block, so ordering and pick-up of Uber can be a little confusing.

Friends

10/10

Exceptional

17 Mar 2026

Robert

Superb! Highly recommended

Partner

10/10

Exceptional

17 Mar 2026

Christine

My partner and I stayed here for a week and had a lovely suite. The location is great - we were walking distance from so many museums and galleries. The Zocalo was always busy with activity and things to do and see.

The only issues are that the area is very loud. Lots of people yelling and selling and playing music during the day and evening. It was quiet at night though, so it was not difficult to sleep. Having an afternoon nap or rest was not the best though.

There is very little in the way of amenities. No pool, sauna/spa, or shops inside the hotel. Just really nice rooms, a quiet common area with some snacks, and a great location.

Partner

10/10

Exceptional

14 Mar 2026

Catherine

Beautiful hotel in great area of Centro Historic The lobby is outstanding.
Clean room. Great staff and delightful snack area

Partner

10/10

Exceptional

13 Mar 2026

Gene

Absolutely stunningly beautiful hotel. The photos don't do it justice. When you enter the lobby there are often people taking photos, more tourist that are not hotel guests, than are.

Friends

10/10

Exceptional

13 Mar 2026

Kulsum

Excellent service and staff. Views and food were amazing.

6/10

Pleasant

13 Mar 2026

Alexandra

It was a nice hotel but for the price we paid I think it is over hyped. The buffet was not good either, but view at the balcony was nice and staff was really nice.

Partner

10/10

Exceptional

12 Mar 2026

Christopher

Very beautiful and peaceful hotel. I will definitely be returning.

Partner

10/10

Exceptional

10 Mar 2026

Carlos

Todo muy limpio y bonito. El servicio excelente!

Partner

10/10

Exceptional

09 Mar 2026

Paul

I spent the final night of a 12-night trip to Mexico City and San Miguel de Allende at the Gran Hotel Ciudad de Mexico, located in the Historic Center with a fantastic view of the Zocalo from the rooftop restaurant. The room was very comfortable, the staff was excellent, and the food, including the buffet breakfast, was good. I recommend a stay here.

Self

10/10

Exceptional

09 Mar 2026

Evangeline

Beautiful and historical hotel right on the main square (Zocalo). The room was very large and comfortable for 2 friends. The rooftop bar/restaurant looks over the main square, including the Cathedral, and it was amazing. I highly recomend and would stay here again!

Friends_and_family Friends

10/10

Exceptional

05 Mar 2026

Janet

The hotel was beautiful and the breakfast was delicious! Everyone was very kind and friendly!

10/10

Exceptional

04 Mar 2026

Colleen

The building, room, location, service from everyone we met, rooftop restaurant and views and ... well... everything, the Gran Hotel exceeded our expectiations. From the coffee and treats in the special access room in the morning (and throughout the day), to our comfortable bed at the end of a long day of exporation, we loved our Mexico City home at the Gran and would go back in a heartbeat.

Partner

10/10

Exceptional

03 Mar 2026

Jun

Nice location

Family

10/10

Exceptional

01 Mar 2026

Chris

Perfect in all ways

Partner

10/10

Exceptional

28 Feb 2026

Daniel

The staff was extremely friendly and helpful. The hotel is in a great location. I had a lot of questions about places to visit and restaurants to eat at, and Emannuel always had the answer. He was very knowledgeable and made the stay enjoyable.

Partner

10/10

Exceptional

26 Feb 2026

Erica

Our suite was beautiful, comfortable and quiet. The staff were friendly and very helpful. Mexico City can be a bit overwhelming but Gran Hotel Ciudad de Mexico was a perfect refuge. The restaurant was terrific, both for food and for the incredible view overlooking the Zocalo. There was also a lovely lounge for residents of the hotel only.

Partner

10/10

Exceptional

24 Feb 2026

Caroline

Wonderful hotel and welcoming staff close to everything mid of historic center

4/10

Poor

21 Feb 2026

Gilles

Endroit bruyant

10/10

Exceptional

16 Feb 2026

Denise

I will openly admit I chose this hotel purely based on its location, and for the fact that it was in James Bond’s Spectre. It was my first time in Mexico City so I wanted a hotel that was in the historical centre. I literally cannot say enough about the hotel. The room was beautiful (I had a junior suite) overlooking the Zocalo—clean, comfy bed, nice bath amenities, etc. The hotel itself is an icon from another era, with one of four of the largest glass ceilings in the world—absolutely stunning. The rooftop restaurant has spectacular views and a lovely buffet breakfast.

However, the most memorable part? The staff. Right from the moment I walked in, I had never felt so at home. Adrian checked me in and was so helpful in booking a tour and offering any help to make my stay the best. Mario, Miguel, and Alejandro were always at the front door ensuring I had my rides in the old elevator (it’s beautiful), and Miguel even walked me 10 minutes to my taxi pick up one morning when the streets were blocked off. It was truly a pleasure to have stayed at this icon of a hotel in one of the most beautiful cities in the world. I would stay here again in a heartbeat.

Business_and_leisure Self

8/10

Excellent

16 Feb 2026

Patricia

Rooms large, clean and very comfortable. Staff were very friendly and helpful. We needed to move our Zocala facing room due to noisy festival in the square and they accommodated us readily.

Leisure Partner

10/10

Exceptional

16 Feb 2026

Janice

The room was spotless. The servers in the restaurant (we went there everyday) were very attentive and friendly, specifically Daniel. Check in - accompanied with sparkling wine - and check out was seamless. The folks in the lobby and at the front door were very polite and friendly.

Leisure Family

10/10

Exceptional

16 Feb 2026

Hao

Lovely night staff. Beautiful hotel and location

6/10

Pleasant

16 Feb 2026

Janice

The hotel is beautiful but it is old and the room we stayed in was dated. It is very centrally located and the staff were very courteous. But I much preferred the newer hotel we stayed at later on during the trip.

Leisure Friends

8/10

Excellent

15 Feb 2026

Cynthia

Great location, staff we’re lovely (Alexandor/Emmanuel) ! Such a historic site!

Only complaint was the temperature regulation of the rooms. At night the A/C wasn’t too powerful. Hot to sleep, we asked to have it checked. Was the same the following night. They did check it for their defence.

Bunch had a great selection.

10/10

Exceptional

11 Feb 2026

Rodrigo

¡Un hotel espectacular!

Leisure Family

10/10

Exceptional

09 Feb 2026

jeffrey

Everything was perfect. The staff went out of their way to help, were very friendly, and the hotel is a historical beauty!

10/10

Exceptional

09 Feb 2026

Connie

The Gran Hotel is absolutely gorgeous and there is no better view from the Rooftop Restaurant. Yeal and Emmanuel helped us immensely during our stay and even with catching an Uber to go back to the airport. It is in a great location to Constitution Plaza, we even got to see the President of Mexico and the Military parade. Lots of shopping and restaurants in the area. Will stay there again.

Leisure Partner

10/10

Exceptional

06 Feb 2026

Collin

Great room. Excellent view of the activity in the Zocalo. Staff were great

10/10

Exceptional

05 Feb 2026

Kyoko

Staff members are friendly and helpful.

Leisure Partner

10/10

Exceptional

03 Feb 2026

Deborah

Staff was extremely courteous and friendly from my initial entry into the hotel and with all subsequent interactions with staff at the desk, in the lobby and at the restaurant.

10/10

Exceptional

01 Feb 2026

Norbert

The location and staff are wonderful. Room was large and quiet. We were treated with extra room gifts which made are stay even more memorable.

Restaurant view is the best and food, drinks, and service are very good. Highly recommend this hotel.

Partner

10/10

Exceptional

01 Feb 2026

Margen

Super

10/10

Exceptional

25 Jan 2026

Clifford

Yes

10/10

Exceptional

24 Jan 2026

tara

Everything was perfect..i will stay there again

Friends_and_family Friends

10/10

Exceptional

23 Jan 2026

Raquel

Great location; beautiful historical hotel; great staff and awesome views

10/10

Exceptional

23 Jan 2026

Ashlee

Beautiful hotel. Kind and welcoming staff.

Partner

10/10

Exceptional

22 Jan 2026

Derek

Staff was great.

Partner

10/10

Exceptional

22 Jan 2026

STEPHEN

The hotel was wonderful. It is well located in the historic district - the hotel itself is an architectural gem. It is well maintained; and the staff was very accommodating.
Our large 4th floor suite was very impressive.
Because the hotel is located on a pedestrian only street, our taxi could not deliver us to the entrance door- it would have nice to know this fact prior to our arrival.. We arrived VERY late at night; and found it a little difficult to locate the entrance doors to the hotel. The entrance needs to be better lite and have lighted street level signage for the overnight hours when there is no doorman. That being said, we would most definitely recommend this hotel; and will book it again when we return to Mexico City.

Leisure Friends

10/10

Exceptional

19 Jan 2026

Marina

Room was clean and spacious. Staff was courteous and attentive.

Leisure Partner

10/10

Exceptional

16 Jan 2026

Beth

Although the location isn't the greatest the hotel itself is spectacular. When I saw the pictures of it on Expedia I decided I had to stay there and I was not dissappointed. It is a beautiful hotel with staff that cater to your needs.

Leisure Family

10/10

Exceptional

16 Jan 2026

Sassan

It was great

Leisure Friends

10/10

Exceptional

14 Jan 2026

Luis

The hotel was fabulous! Very clean and tidy. Complimentary lounge fully stocked opened 24/7. You must dine at La Terraza restaurant and get tbe Zócalo view! Will try to stay here anytime I return to Mexico City! Thank you!

Friends_and_family Family

10/10

Exceptional

14 Jan 2026

Violet

The room , the balcony view, the staff. Phenomenal!!!!!

10/10

Exceptional

14 Jan 2026

Mayra

Yes

Friends_and_family Family