Name: ITC Mughal
Address: Fatehabad Rd, Tajganj, Agra, 282001, IN

10/10

Exceptional

21 Jul 2026

Anastasiia

Everything was extremely good. All the staff were very helpful and friendly, breakfast options were wonderful. We tried spa and it was great. Territory is closed and clean. Definitely would recommend

Partner

2/10

Poor

15 Jul 2026

Dr Sreenivas

The hallway carpet entering into the rooms 233 and 235 was dirty and the bad odor may not be safe for everyone. The couch in the room has two big stains. The front desk team member conveyed the message to the manager. The Manager did not reach out to address the issue. The carpet inside the room was dirty. In room 235 the toilet base was not in the correct position and it was lose. Overall, we had a very unpleasant stay unfortunately.

Business Family

10/10

Exceptional

04 Jul 2026

Shubho

Nicely located, great lobby.

10/10

Exceptional

02 Jul 2026

AJAY SINGH

Very close to Taj Mahal. Price, room and food was excellent

Family_with_children

2/10

Poor

01 Jul 2026

Ankit

The hotel claims to be Luxury however this is total misleading and no luxury at all. Everything is very old and service is terrible. Their F&B team is amazing and they deserve to stellar review. This is like a 3 star hotel and selling as 5 star.

10/10

Exceptional

26 Jun 2026

Bhavna

It is close by to Taj and shopping is walking distance.

Partner

4/10

Poor

23 Jun 2026

Tausif

Unfortunately, our rooms did not meet 5-star expectations. The furniture, bathroom, bed linen and towels appeared old and tired. Perhaps renovated rooms are available, but ours were disappointing overall.

Business

4/10

Poor

20 Jun 2026

Arti

At first glance, this place is amazing but slowly things start to crumble as you spend more time here. My booking through Expedia did not make it to the hotel so it was a task to get the room but the staff handled it quite well.
The things that did not go well were the hotel common space and the bar area. Out of the 3 days we were there, the common areas were completely unusable for 2 of the days. There were hundreds of people crowded in the little space that is the common area and not only was the space unusable, it was also not possible to navigate the space to get to anywhere. Turns out that there was some event going on and many people who were not hotel residents were given access to the hotel lobby making it a terrible experience for the actual hotel guests.
Next was the restaurant buffet. It is a nightmare for anyone with a half-sensible sense of hygiene. A few things I noticed were people touching every muffin before picking one. Using hands to pick things instead of tongs. A mom picking only grapes from the fruit bowl while her kid used licked fingers to pick the grapes from a shared bowl. I had to ask the staff to remove the bowl otherwise, the staff would have ignored it. Also, there were people eating their food above the serving bowls and reusing dirty dishes to take refills.
Their only saving grace was the pool, spa and a decent gym with good weights. But not enough for me to recommend this place to family and friends.

10/10

Exceptional

14 Jun 2026

Zoe

Great place to stay. Spacious rooms & very good amenities. Good breakfast available.
For improvement would be the sound proofing for rooms & corridors and perhaps a nicer bar than just the lobby one.
In reality an excellent 4 star hotel than luxury 5 star.
Overall recommend though & would stay there again. Very good value for money.

Partner

10/10

Exceptional

07 Jun 2026

Ranjeet

All good

Partner

6/10

Pleasant

06 Jun 2026

Mokshi

Just a bit dated

8/10

Excellent

31 May 2026

George

Tranquil property on a very chaotic part of agra

Family_with_children

10/10

Exceptional

23 May 2026

Shashwat

Amazing staff and service.

Partner

10/10

Exceptional

19 May 2026

Neeru

Great breakfast

Family

8/10

Excellent

19 May 2026

Jorge

Food average

Partner

2/10

Poor

17 May 2026

Snigdha

Ended up bad experience here because of the kaya kalp spa which spoiled my 25th birthday.

Kaya kalp spa recommended me himalayan mud treatment for my birthday day & it ended up staining my body on my birthday when I asked for brightening. Body color was darker than face. Even therapists hands were stained. They used faulty product on me in my 25th birthday.
I had bathed 6 times, still stains. No warning. No patch tests.

25th is a milestone in life, I wanted to celebrate relaxing staycation and dinner with family at night. They didn't charge 6k but what's point after they have ruined my body already.

Response to this was to celebrate it free with cake, snacks, live music etc, but what is the point after my 25th milestone experience was ruined already. My dress was off shoulder and short, could see mud stains on my shoulders and legs. Celebrations just felt forced, I only agreed to it because of my parents.

Worst decision was to come to agra to spend 25th here at ITC Mughal as overall my experience and reason for stay was spoiled. 25th meant a lot to me and their spa ruined the day. I had spent 32k on rooms itself, leave out food expenses.

Overall property is good, restaurants are great, food is delicious, rooms are beautiful. I had brought pet rabbit and she was accommodated v well. It's a really good 5 star hotel. Pools are great, jacuzzi and steam baths are good.

Issue is not property exp but their spa that ruined my day. The reason for my stay was wasted.

Family

10/10

Exceptional

10 Apr 2026

Diana

Food was excellent! Staff were amazing! The property is beautiful! Will definitely come back again!

Family_with_children

4/10

Poor

04 Apr 2026

Talia

Don't believe the pictures. Old hotel, not maintained and not clean. Breakfast is not good. Dinner at the Peshawari restaurant is excellent.

10/10

Exceptional

26 Mar 2026

Rohini Prabhakar

Excellent

10/10

Exceptional

26 Mar 2026

Rohini

Excellent

10/10

Exceptional

15 Mar 2026

JH

Wonderful welcome and kind service. The suite was so comfortable with separate lounge and dining area. The bed was comfortable and the bathroom was huge! Loved the location and exceptional service from the bell desk in assisting with luggage.

Partner

10/10

Exceptional

13 Mar 2026

Anu

Yes it was amazing

Partner

10/10

Exceptional

03 Mar 2026

SANJEEV

Beautiful experience. Every facet perfect

10/10

Exceptional

25 Feb 2026

Shailesh

Great place to stay at

10/10

Exceptional

21 Feb 2026

Renee

Clean and large room, great staff, good restaurants and bar. Included breakfast was very nice.

Partner

8/10

Excellent

20 Feb 2026

Martin

Clean room and great staff. Room could use renovations

Partner

8/10

Excellent

09 Feb 2026

Amita Vaid

Yes - Room and staff was good.

Leisure Family

10/10

Exceptional

26 Jan 2026

Mohamed Jaafar

Fantastic team and great attention ! Congratulations to all of the team for a flawless service .

Business_and_leisure Partner

4/10

Poor

07 Jan 2026

Henry

Room was dirty

Self

8/10

Excellent

05 Jan 2026

DEIRDRE

All amazing except hotel was freezing with ac on in January. Guests wearing coats, hats, scarves to keep warm indoors

Partner

8/10

Excellent

02 Jan 2026

Piyush

Food other than at Peshawari restaurant left a lot more to be desired. Service was good and everyone super nice but food quality at other restaurants could be improved.

Leisure Family

6/10

Pleasant

29 Dec 2025

Michel

Christmas Gala Dinner was a disappointment: very few gluten free options for an expensive mandatory

10/10

Exceptional

16 Dec 2025

Joseph

Excellent hotel, great staff, rooms, and cuisine. I wish I could give 10-Stars but we're only allowed five. Highly recommended.

Leisure Family

10/10

Exceptional

08 Dec 2025

Srishti

clean rooms, courteous staff and evening activities organised for guests were a good surprise. Metro station right outside the hotel gate that drops off at major sightseeing points in Agra

Leisure Family_with_children

8/10

Excellent

07 Dec 2025

Pavel

A very good hotel but rooms could use some updating.

4/10

Poor

02 Dec 2025

Maryam

The amenities are fine but not 5 star at all

Leisure Partner

6/10

Pleasant

30 Nov 2025

Anupam

ITC here at Agra seems to have fallen from grace. Probably cost pressures. Like a few years ago, I expected service, comfort, experience and cultural immersion as always. But instead my group of 7 and I faced several small annoying nitty gritties that left a bit of an unpleasant experience that you don’t expect from ITC esp at the price paid.
Several things..
1) pool steam room not working
2) room service forgetful and slow - our cups never showed up
3) Buffet quality at dinner and breakfast not 5star (Hyatt in Lko was better)
4) dark outdoors in the evening in courtyard around the pools and fountains that prevented me from talking longer walk in fresh air (I stepped in a puddle)
5) food service mediocre - wrong orders, misplaced orders, someone else’s order given, haggling for wrong drink preparation,
6) Property is great but no welcome acknowledgement or ceremony which used to be great before. Our American friends would have felt good about it but instead we were just waiting at an understaffed reception
7) cultural immersion experience.. not very cultural. Your most guests are travelers, many from outside India. They may not feel culturally immersed if you have guitar based Bollywood and western solo songs. Most luxury hotels have live Indian experiences with locally sourced ethnic artists and craftsmen. Just a suggestion..

Leisure Family

10/10

Exceptional

06 Nov 2025

Kazuha

They welcomed us politely and we enjoyed the stay comfortably.

Business_and_leisure

10/10

Exceptional

26 Oct 2025

Minaxi

Best hospitality and overall property is amazing

Friends_and_family Family

6/10

Pleasant

23 Oct 2025

Abir

Clean rooms, excellent bed. Spa was fantastic, best massage of my life. Breakfast was excellent. The hotel is however, run down and it shows. what they

10/10

Exceptional

21 Oct 2025

Seema

ITC Mughal was a wonderful experience. The staff was extremely efficient, the food at Taj Bano and Peshawari was excellent and there is an interesting sampling of shops within the hotel. The hotel grounds are nice for a small walk and the puppet show was adorable.

I would highly recommend it.

Leisure Family

10/10

Exceptional

18 Oct 2025

David

Fantastic hotel truly 5*
Far enough away from busy road, therefore no traffic noise.
Great choice of on site restaurants.
Beautiful extensive gardens.
The Royal Suites are amazing with little extras thrown in including two hour complimentary drinks and nibbles.
All staff were so friendly.
I would stay again.

Partner

6/10

Pleasant

04 Oct 2025

Leslie Ann

Very professional and accomodating

Leisure Self

6/10

Pleasant

26 Sep 2025

Deepak

OK place. Nothing exceptional. Good for a night. Close to the Taj.

Leisure Family

8/10

Excellent

11 Sep 2025

Peter

Luxury hotel in good location.
Be prepared for restaurants and bar being very pricey.

8/10

Excellent

10 Sep 2025

Devesh

Big property in the middle of the town. Service and staff were top notch and property was spotless. There was a water outage while we were there. Food quality can be improved.

10/10

Exceptional

02 Sep 2025

Pargat

All good

Leisure Family

10/10

Exceptional

31 Aug 2025

Ouafae

the resort is amazing ! Loved the garden and the pools ,so well maintained and relaxing. I used the spa and it was great, I was a bit harassed by a worker at the spa for tip while leaving the spa and it did make me uncomfortable and ruined the zen I was feeling after my lovely massage. I left a small item in the room . I called and I was told nothing was found but then they called me back the same day to say they found it which is a wonderful news. They said they will mail it to me and now we are waiting to get a shipping cost rate . I was a bit surprised they will be charging me for shipping a small item especially that it is a5 star hotel ! but I will be happy to receive it so I am keeping my finger crossed - Other than that, beautiful spa, Garen , pool and the breakfast is delicious !! the staff also very nice.

Leisure Self

10/10

Exceptional

18 Aug 2025

Paromita

Exceptional and attentive service.

Leisure Family

8/10

Excellent

14 Aug 2025

Vijay

We liked the location, and common spaces, of the facility. We found the staff professional and courteous.

We equated the dinner buffet with an undergrad cafeteria from the 1990s. Not good.

The rooms were so-so - clean and competent but nothing special.

Overall, the property felt under-invested in the ways that one might tactically underinvest where one expects 90+% of its customers to only ever visit one time for one night.

Leisure Family

4/10

Poor

30 Jul 2025

Monica

The staff appears to be tired of tourists. Service was really bad.

Business

10/10

Exceptional

27 Jul 2025

Joe

walk to the Taj Mahal; extensive breakfast buffet, hotel driver to Fatehpur Sikri; beautiful pools

Leisure Family

10/10

Exceptional

17 Jul 2025

Steven Paul

Beautiful hotel, graar food, wonderful service. Would highly recommend

Leisure Self

10/10

Exceptional

15 Jul 2025

Simran

My stay at ITC was highly satisfying.

10/10

Exceptional

03 Jul 2025

Rishi

Excellent stay with awesome hospitality from hotel staff, specially Mr Vikrant from Taj Bano restaurant team. Would like to stayin future again.

Friends_and_family Family

4/10

Poor

19 Jun 2025

Devesh

The hospitality and food was okay okay. Not like a 5 star

6/10

Pleasant

14 Jun 2025

Asha

I like the food and service but stunk in some areas.

10/10

Exceptional

04 Jun 2025

margaret

Lovely, calm peaceful hotel! I got sick with Delhi Behli at night and the whole staff helped me call a Dr.
Also we had a wonderful guide from the hotel to the Taj Mahal, very knowledgable.
They were so kind to us and the service was great. The lovely pool was a welcome addition!

Leisure Partner

10/10

Exceptional

31 May 2025

JIJO

Great location near Taj. Good breakfast and clean rooms. Travelled as a large group

Leisure Family_with_children

6/10

Pleasant

17 May 2025

Tanveer

We recently stayed at ITC Mughal in Agra for 2 nights with our large family—14 members including infants, children, and elderly. While the property itself has a good reputation and the service was decent by local standards, our overall experience had several shortcomings that need attention, especially for a hotel positioned as a 5-star.

Mini Bar Setup: Out of 5 rooms, only 2 had functional mini bars, yet we were charged for 3. This was disappointing and should not happen in a premium hotel.

Room Essentials: Despite knowing that each room housed more than 2 people (including children), the housekeeping staff didn’t proactively provide extra towels or toilet paper. We had to keep requesting these items repeatedly.

Playroom Condition: The play area was in poor condition—most toys were dirty, and the entire space was not maintained at all. For families with children, this was a major letdown.

Room Keys: Each room was given only one key card, which caused inconvenience for couples and families coming and going at different times. Providing two keys per room is a basic expectation and should be standard.

To their credit, the staff were polite and tried their best within limitations, and we appreciate that. However, ITC Mughal needs significant improvements in operations and attention to guest needs to truly offer a luxury experience. Guests are willing to pay for quality—but only when service standards match expectations.

10/10

Exceptional

16 May 2025

Timothy

The breakfast buffet was outstanding!

Leisure Partner

10/10

Exceptional

14 May 2025

Neha Singh

Just loved it !

Leisure Partner

10/10

Exceptional

11 May 2025

Geovani

Beautiful place

10/10

Exceptional

28 Apr 2025

Verified traveler

Everything was good as expected. Staff was courteous. People were nice. Food was good.

Leisure Family

10/10

Exceptional

17 Apr 2025

Kourtney

This was a fantastic property and very safe.

Leisure Family

6/10

Pleasant

14 Apr 2025

Monica

The entrance is grand but the rooms are sub par. the breakfast not as good as I hoped. It is basic compared to other hotels I have stayed at in india.

Leisure Family

10/10

Exceptional

09 Apr 2025

Charmaine

Excellent place to stay. Will do it again

6/10

Pleasant

06 Apr 2025

Beatriz

This hotel was probably great 20 or 30 years ago. Now it’s old and outdated. We stood behind another gust for 10 minutes before anyone acknowledged us. The bell noys and porters were very nice and helpful. The Indian restaurant a wonderful experience and the pool is nice, but closes at 8, so we didn’t have time to enjoy it. Perhaps, this is the best hotel in Agra but needs an update, urgently!

Leisure Partner

10/10

Exceptional

27 Mar 2025

Rajeshwar

Excellent Hospitality

Business_and_leisure

8/10

Excellent

20 Mar 2025

Loelia

Convenient for visiting the Taj Mahal. Lovely gardens but hotel in need of some refurbishment, as bedrooms and bathrooms a little tired.

Leisure Partner

8/10

Excellent

17 Mar 2025

Simon

Was OK but not great. Felt a bit hit and miss. A/C didn’t work. Service was slow. There was no one serving by the pool. Just not 5star standard.

Leisure Self

2/10

Poor

17 Mar 2025

Rohan

We had a horrible time

10/10

Exceptional

13 Mar 2025

David

I enjoyed the ITC Mughal very much. Great garden and dining area. Close to Taj Mahal and Red Fort.

Leisure

6/10

Pleasant

13 Mar 2025

Kunal

In general a great property
I booked two rooms for a family trip
In one room, the tv didn’t work. In the second, the cups were dirty as was the tea kettle. When we called the front desk they hung up. This was only resolved by going to the front desk and asking for a manager
Food from another room sat in the hallway all night
In general a poor experience

Leisure Family_with_children

10/10

Exceptional

10 Mar 2025

Pranati

Amazing experience in the property and staff is very good.

Leisure Family_with_children

10/10

Exceptional

09 Mar 2025

Sammy

Better than expected

Leisure Family

10/10

Exceptional

15 Feb 2025

Ujwal

ITC Mughal exceeded our expectations! My wife and I were here for a quick getaway, and everything about this hotel was memorable. Definitely a luxury experience, and we highly recommend trying the different dining options and spa services

Leisure Partner

10/10

Exceptional

10 Feb 2025

Million

Quite and staffs are friendly and super helpful

Leisure Family

10/10

Exceptional

09 Feb 2025

Million

A pleasant place to stay. Will definitely rebook it

Leisure

10/10

Exceptional

18 Jan 2025

sharfaraz

Property has beautiful garden . GREAT INDIAN and Continental breakfast. Absolutely exceptional service.

Leisure Family

8/10

Excellent

11 Jan 2025

Samir

Staff was very helpful. Rooms need some updating. Food was quite spicy and they had difficulty toning it down for foreigners. Ended up eating pasta or elsewhere at times. Very close to the Taj Mahal so that was nice. Could not see it well from the roof bc of the smog. More mosquitos than I had seen elsewhere.

Leisure Family

8/10

Excellent

23 Dec 2024

Narendra

Very convenient and near the Taj.

8/10

Excellent

09 Dec 2024

Ramirito

Nice place . Room was a bit Smaller than expected for the price . Staff were extremely nice and polite

Leisure Family

6/10

Pleasant

25 Oct 2024

Kate

Felt very old and tired.

Business_and_leisure Partner

10/10

Exceptional

02 Oct 2024

Juliana

The whole staff, from check in/out, hotel service, to dining, was absolutely amazing and incredibly respectful.

Friends_and_family Friends

10/10

Exceptional

29 Sep 2024

Vani

Beautiful hotel

Leisure Friends

2/10

Poor

27 Sep 2024

Patricia

] Air conditioning sounded
- [ ] Phone not working
- [ ] Not even the internet
- [ ] Literal wet mattress
- [ ] Blackout on three occasions

Leisure Friends

10/10

Exceptional

18 Sep 2024

Donel

Luxury for a lower price

Luxurious hotel especially for the price. Good location.

Partner

10/10

Exceptional

16 Sep 2024

Faye

The service is always exceptional at this hotel. The staff are friendly and very helpful… I personally find the food options in the hotel really good too. Breakfast is tasty and don’t miss out on the Peshwari restaurant.
The grounds of the hotel are always well looked after and clean.
My only comment would be the gym could do with a freshen up and maybe better AC.

Business

10/10

Exceptional

06 Sep 2024

Venitta

ITC is a very beautiful resort, however the room were a little dated. I booked 3 rooms, 1 room did not have wifi, the TV was outdated and did not have Netflix. The service was great and buffet for breakfast. The street entering the hotel is very busy and noisy, it’s hard cross the street there are no stop lights, at one point I called a rickshaw to just cross the street. Do not believe google maps a lot of places didn’t exist or did not look like the pictures. I went to a mall near by and it was deserted the roof looks like it would cave in a few souvenir shops were there but over priced. I felt very unsafe around the area and I was with a group. I mainly chose this location to visit the Taj Mahal, there aren’t many shopping areas or things to see or do in Agra.

Leisure Family

8/10

Excellent

21 Aug 2024

STEPHANE

Good

10/10

Exceptional

19 Aug 2024

Aquil

Great

6/10

Pleasant

02 Jul 2024

Karthik

Had multiple issues across 2 rooms the two days we were there. Check in and check out was not smooth.

Leisure Family_with_children

8/10

Excellent

30 Jun 2024

surjeet

Sure, here’s a shorter, simpler review for ITC Hotel Agra:

---

I had a wonderful stay at the ITC Hotel in Agra. The hotel is beautiful, mixing traditional Mughal design with modern comfort. Our room was spacious, nicely decorated,

The food was amazing, especially the breakfast buffet and the specialty restaurants. The staff were very friendly and helpful, making sure we had everything we needed and more.

The hotel’s spa and pool were perfect for relaxing after exploring the city. Overall, ITC Hotel Agra offers great service, comfort, and a memorable experience. I highly recommend it for anyone visiting Agra.

---

10/10

Exceptional

26 Jun 2024

Stephen

Doesnt get better than this in Agra

This is an exceptional property, in an interesting city. The hotel and its grounds are 5-star. Beautiful and from the roof ypu can see the Taj Mahal. The breakfast offering and quality is great. The local tea made with ginger delicious. The rooms are large and beds and pillows best around. Had a great night sleep. The gotel looks after everything. Truly a must stay if you come to Agra.

Friends_and_family Family

10/10

Exceptional

24 Jun 2024

sonal

Amazing

10/10

Exceptional

23 Jun 2024

Verified traveler

Excellent hotel with great staff. Nice room, nice breakfast.

10/10

Exceptional

16 Jun 2024

Arjun

Delightful

The stay was amazing.
And to top it all.. the food and hospitality were top notch.

Friends_and_family Family

2/10

Poor

21 May 2024

Verified traveler

This hotel was very dated dirty, furniture is broken, plugs broken, stained bedding, bathroom fittings hanging off the walls, smells carpets sticky, no WiFi.
Food was unbeatable very hard to complain, took hours for the manager to do anything after constantly complaining eventually the manager agreed and refunded all costs, I am still waiting for the refund to be paid into my account From Expedia, there is no knowledge Of this, I need somebody to contact me ASAP

Leisure

10/10

Exceptional

08 May 2024

Tedd

Great!

Great hotel! Amazing service and a beautiful property!

Self