The Ritz-Carlton, Washington, DC

United States , Washington D.C. - DC
Washington, 1150 22nd Street, N.W.
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100 reviews shown

10/10

Exceptional

08 Mar 2026

Galina

Great location great property

Friends

10/10

Exceptional

23 Feb 2026

Edwyn

This was the best stay i have had in DC!

10/10

Exceptional

25 Jan 2026

HARMINDERPAL

Outstanding service and amenities.

Leisure Self

4/10

Poor

20 Jan 2026

Maeghan

I have stayed and/or dined in Ritz-Carlton properties in the US, Northern Africa, and Europe and have always had an exemplary experience. The Washington D.C. Ritz was horrible. The lobby is nice but the rooms are dingy and dated. I requested an accessible room as I was traveling with my grandmother who was in her 80s and their take on accessibility is interesting. There was no place for us to hang our coats or dresses where they didn't touch the dingy carpet--the bar in the closet was positioned way lower than even someone in a wheelchair would need; there was no mirror in the room for her to do her hair and makeup and obviously she can't stand in the bathroom to do it, and the mirror/sink was too high for her to sit in a chair in the bathroom. We ordered room service and paid way too much for a subpar steak that was cooked completely incorrectly temperature-wise. I kept receiving emails about making it right but nothing was made right. I regret spending so much money thinking it would be special. This may as well have been a Residence Inn that they slapped the Ritz brand on. There was nothing special about this experience except for the valet who went above and beyond.

Leisure Family

4/10

Poor

18 Jan 2026

Siva

The restaurant was very sub par every time we eat there.
When we mentioned it, to the reception and the manager they said it was outsourced to another caterer and they did not take responsibility or address this issue.
But on the Ritz Carlton website, they mislead you as if its a Ritz Carlton restaurant.
Also the room cleaning is below par for a 5 star Ritz Carlton.

10/10

Exceptional

19 Oct 2025

Jay

The room was immaculate and the bed was was comfortable. My partner and I enjoyed our stay. The staff was very helpful and welcoming.

Business_and_leisure Partner

10/10

Exceptional

21 Sep 2025

Michael

Every aspect was absolutely amazing. Staff were phenomenal.

Leisure Partner

10/10

Exceptional

02 Sep 2025

Angela

Excellent customer service!

10/10

Exceptional

15 Jun 2025

Monica

Beautiful property

Business Friends

10/10

Exceptional

01 May 2025

Danilo

The pillows

Leisure Partner

10/10

Exceptional

28 Apr 2025

Nina

Excellent Staff. Amazing location.

10/10

Exceptional

27 Apr 2025

Isaiah

This property was already amazing but the new West Wing is amazing.

Business_and_leisure Partner

10/10

Exceptional

20 Apr 2025

weiwei

The neighborhood is so great.

4/10

Poor

17 Apr 2025

Joseph

Absolutely the worse Ritz Carlton I’ve ever stayed at. I wonder how the keep the Ritz name!!

10/10

Exceptional

14 Apr 2025

Cecilia

Really nice hotel with professional staff and excellent customer service.

Business

10/10

Exceptional

28 Mar 2025

Andrea

Ritz Carlton staff were courteous and professional

10/10

Exceptional

25 Mar 2025

Julieta C

I loved my recent stay at Ritz-Carlton at Washington DC . The staff, from front desk to room service, friendly, polite and nice !! Special thanks to Zelli that helped me a lot understanding how metro works ! My only issue is the gym (equinox) I was never told I would be charged only for visiting the installation. I think it should be informed that the gym even a visit is not free ! .

Leisure Family

10/10

Exceptional

16 Mar 2025

Kenesha

Great’ can you please send me a receipt

Business_and_leisure Family

10/10

Exceptional

05 Mar 2025

Benjamin

Clean and great customer service

10/10

Exceptional

28 Feb 2025

Mariana

Everything was great

Business Family

10/10

Exceptional

15 Feb 2025

Leslie

Concierge was amazing.

Family_with_children

10/10

Exceptional

15 Jan 2025

Paul

Fantastic as expected

Leisure

10/10

Exceptional

08 Jan 2025

Eric

Service

Leisure Partner

10/10

Exceptional

06 Jan 2025

julie

Exceptional customer service on all fronts! Highly recommend this property!! The gentlemen that are assigned to the Valet area are top notch!!

Leisure Partner

10/10

Exceptional

04 Jan 2025

Brittany

Wonderful experience!

Leisure Family

10/10

Exceptional

24 Nov 2024

ASAD

Excellent service, very polite staff.

10/10

Exceptional

25 Oct 2024

Alison

Staff was extremely helpful and polite. The room was spotless. The only issue was the hypoallergenic pillows were weird.

Leisure Self

10/10

Exceptional

14 Oct 2024

Dolores

Comfortable, clean room. Friendly service. Thank you!

10/10

Exceptional

03 Oct 2024

ASAD

Lobby and entrance doors may need some attention.
We get the subtle elegance .. but maybe a little something extra is needed…plants ? seating? Lights ?. I am sure their experts can figure it out.
The front entrance has to live up to the hype of
“ The Ritz”.

10/10

Exceptional

15 Sep 2024

Kevin

Best people in town work here !!!!!

Everyone was awesome. One bad experience at front desk. Both my room cards were not working on elevators and rooms. I shared this with front desk worker who was leaving for day and she quickly reset cards. Same thing 10 min later,
Cards not working on lifts and rooms. Another girl up front imsisted my son
Must have latch on door. I checked, it wasn’t and she refused to look into further i.e. log into PC. Weird and rude but all else great.

Friends_and_family Family

10/10

Exceptional

05 Sep 2024

Hani

So fr detail, compassionate, listen carefully and care about everydetail. They are the best.

Leisure Family

10/10

Exceptional

20 Jul 2024

Todd

One of our favorite hotels in DC. Staff is amazing and the rooms are comfortable and quiet.

Business

10/10

Exceptional

03 Jul 2024

Barbara

From the moment we arrived, we were greeted and treated as if we had arrived at home, if our home was a haven of indulgence and pampering. Can’t say enough good things about the Club Level perks-HOW do they remember our names? Staying at the Ritz for our first trip to DC made the experience AMAZING. Learned a lot of insider curated tips to navigate the district from concierge :)

Leisure Partner

10/10

Exceptional

12 Jun 2024

mariya

Spirit of love and kindness

8/10

Excellent

02 Jun 2024

Jodie Anne

Took my teenagers for a DC trip for spring break. Hotel was convenient and nice. Not as nice as other hotels in this brand but still a good location and safe. Rooms are small but so is everything in the area.

Leisure Family_with_children

10/10

Exceptional

20 May 2024

Pichetratanak

Staff was great, very accomodating and respectful.

Leisure Self

10/10

Exceptional

19 May 2024

Daniel

Good hotel

Leisure

10/10

Exceptional

12 May 2024

Simone

I truly loved everything about this hotel!!!
Thank you for making my stay so memorable.

Leisure Family

10/10

Exceptional

05 May 2024

Guerdine

The overall service was incredible, from the check in through checking out the moments were injouable

Leisure Family

6/10

Pleasant

03 May 2024

John

Not all promised service outcomes actually come to pass.

Business

10/10

Exceptional

13 Apr 2024

Iris

The Ritz Carlton is fantastic! Wonderful front desk staff (David is number 1). Room service was timely and the food was excellent. Make sure you stay here when in DC!

Leisure Partner

10/10

Exceptional

01 Apr 2024

KENNETH

Just great

Leisure Partner

10/10

Exceptional

01 Apr 2024

TED

Ritz Carlton always does a great job with cleanliness, service, and dining!

Leisure Family_with_children

10/10

Exceptional

26 Mar 2024

Kambiz

Excellent

10/10

Exceptional

16 Mar 2024

CHRISTOPHER

Alright so as for my stay, everything went perfect, well Just a heads up if you are visiting from out of town, please do not get a rental. You will be better off taking a uber/lyft to your destination far away. Driving in and out of here is a nightmare, and I wouldn’t wish it on anyone. Everything from casual bars and restaurants to upscale places are within a 10 minute walking distance, there are some places I reviewed in DC that are included. Plus, you can avoid wasting the 40-60 dollars daily parking as well. almost but I still gave it 5 stars. I came for my birthday and while alot of people expect perfect service from the Ritz because of its reputation, and price, I have learned from prior stays with this Hotel in other locations, execution is key.

My host Kenneth, and Zele were very welcoming, pleasant and courteous. Whenever an issue arose, they apologized and offered solutions which I encountered my first night.

I went out with my friends to do some pre-birthday celebration and came back with leftovers worth 200.00. When I came back to my room the fridge that was in there was the honor bar already stocked with wine beverages which if I removed would be charged to me. I needed the space for my food and even if I temporarily removed the items, my stuff still wouldn’t fit. I was too drunk to go back downstairs so it was just wasted food.

I brought this to Zele, and Kenneth attention and they apologized and advised I can bring any leftovers to the front desk for them to

Leisure Friends

10/10

Exceptional

15 Mar 2024

Ryan

Great service and property!

Leisure Family

10/10

Exceptional

11 Mar 2024

Mark

All good

10/10

Exceptional

26 Feb 2024

Patrick

Great room and amenities

10/10

Exceptional

02 Jan 2024

Timika

The room I reserved for my Mom wasn't ready when we checked in. She had to wait over 20 minutes and when her room was finally ready the heat in her room broke down. She had to spend the night in a different room. Eventually, My Mom was placed in a nice room with working heat. Once Mom was settled we had a wonderful and relaxing New Year's weekend.

Leisure Family

10/10

Exceptional

02 Jan 2024

cecilia

I’d like very much the comfort and the location of the hotel

Leisure Family

10/10

Exceptional

03 Dec 2023

Julianna

It was a good stay. The staff was attentive to our needs.

Leisure Partner

8/10

Excellent

12 Oct 2023

Ghassan

A bit old, room's furniture needs upgrading

Business_and_leisure Partner

10/10

Exceptional

19 Sep 2023

Thema

I stay at this property at least once a year for a conference and I’ve always been more than happy with my stay.

Business Family

10/10

Exceptional

17 Sep 2023

Benjamin

This was our first time staying at this property and it was a wonderful experience. The staff was extremely attentive and friendly. The physical property was elegant and refined. We will absolutely stay here again.

Leisure Partner

10/10

Exceptional

17 May 2023

tsz

Nice place. Could do better!. Not rhe best ritz i have been. This ritz will rate 3 stars out of all the ritz i have been. Not grand enough

10/10

Exceptional

15 May 2023

james

The customer services was off the charts!

Leisure Partner

10/10

Exceptional

07 May 2023

Jennifer

We enjoyed our short stay/1 night at tithe Ritz Carlton on 22nd Street. The front desk team was awesome and so accommodating to my request that I had prior and during my stay. The concierge staff was nice as well and very helpful.

The hotel was clean and I loved the 5:30pm cookies that was available for the guest in the lobby. They were delicious. The restaurant food was decent, I paid $11.00 for 2 chocolate chip cookies that weren’tthat great and hard. Otherwise, it was okay.

My only negative would be that they charge $75 to use the microwave. I went to dinner in town and brought back food and sis not feel like paying more than the cost of my dinner just to heat it up. I think they should have an available microwave for guest to use especially with how much you pay per night for the rooms.

Other than that I’d stay there again as it is close to everything and only 16 minutes from Ronald Reagan International airport:)

6/10

Pleasant

24 Feb 2023

Tianxiang

I really like the hotel property, it is clean and luxurious. The morning coffee and newspaper service is really considerate. The location is convenient with a lot of dining options and close to most of Washington's landmarks.

However, my room wasn't ready at normal check-in time. I have stayed in many hotels and this was the first time the room wasn't ready upon arrival. My wife and I had to wait almost an hour for the room to be ready. Although Nick was super polite and offered us $60 breakfast credit, it still left a very unpleasant experience with us. The other thing is, I called the hotel a day before arrival to confirm EV charging, I was told that there were two charging stations in the hotel. After I arrived, valet parking said no charging station for hotel guests (charging station only for residence, but I clearly said I would stay in the hotel to Front Desk). As a result, I had to drive 2km to George Town for fast charging. Not sure why the front desk and valet are not on the same page with this. In terms of the gym, not sure why hotel customers have to pay $15/per person per day, first time this happened to me after many hotel stays. Taking my stay at St Regis Manhattan for example, the EV charging is available even not within their own garage, hotel room is ready even we arrived 2 hour earlier.

Overall, the hotel itself is very nice, but there are just too many details that need to be improved for a reputable brand.

Leisure Partner

10/10

Exceptional

17 Dec 2022

Ana

Polite concierge, good check in, bottle of water in room.

Leisure

8/10

Excellent

03 Dec 2022

Barbara

I liked the property overall! I thought the shower was a little tight considering how much the room costs!
The room was small.
The young lady who checked me in didn’t share the procedure of the bellman - when my luggage would be brought up to my room. I was late arriving at my engagement because I was told that I needed to let the front desk know when I returned.

Business_and_leisure Partner

6/10

Pleasant

29 Nov 2022

William

Good location, nice hotel, very very helpful staff.

Food options were lacking to say the least. I was given a less than ideal room-- I think Expedia rooms are not the best rooms.

Business_and_leisure Self

6/10

Pleasant

01 Oct 2022

Shera

Nothing to rave about. Seems below average for Ritz Carlton standards. Rooms are a little musty and dated. Tiny shower. No coffee in the room. Better options in DC.

Leisure Pet

10/10

Exceptional

19 Sep 2022

timothy

The Ritz Carlton Washington is the Best place to stay to see the city.
The staff are attentive to everyone and rooms and hotel very clean!
Thanks again on a great stay
Tim M

Leisure Partner

10/10

Exceptional

23 Aug 2022

Lissa

Always glad to stay at this Ritz-everyone a delight

Business Self

10/10

Exceptional

22 Aug 2022

Lissa

What a delight for the excellent service at the valet parking, reception, quadrant staff, and house keeping!

Business Self

10/10

Exceptional

16 Aug 2022

Jennifer

What I liked best about this hotel was the spectacular gym. It had everything and more. This hotel provided exceptional services in all areas. High quality, high performance, friendly and enjoyable. This is definitely the hotel to select if you want to pamper yourself and your family.

Business Family

10/10

Exceptional

16 Jul 2022

Azmin

The location. The hotel. The staff. The room size. They are all perfect! Oh and the room service selections!

Leisure Family

10/10

Exceptional

14 May 2022

Edward

Great stay. Wonderful & helpful staff, wonderful services. Top marks all around.

Leisure Friends

10/10

Exceptional

02 May 2022

MALINDI

The staff bent over backwards to accommodate our unique situation. I do wish there were a pool on site with lounging possibilities, but there's not much that can be done about that! Everyone was so nice, and the room was immaculate. Definitely 5 stars!

Leisure Family

10/10

Exceptional

21 Apr 2022

Raymond

Emplayees

Leisure Family

10/10

Exceptional

30 Mar 2022

Kenneth

Excellent staff !!

Leisure Partner

10/10

Exceptional

28 Mar 2022

David

Great Staff at all levels

Leisure Family

10/10

Exceptional

27 Mar 2022

Andrew

Great hotel. Lovely service.

Leisure Family_with_children

10/10

Exceptional

11 Mar 2022

Nina

Everything was great, BUT I was appalled when my bill showed a charge for internet service. I was able to get the charge removed because I am a Bonvoy member, however it left a pall on my experience. I have never been charged for internet service in hotels both more and less luxurious than The Ritz. It was a disappointing ending to what had been a pleasant stay.

Leisure Family

8/10

Excellent

02 Mar 2022

Thomas

I didn't like that you had to wear a mask. No in room snacks or drinks available. Other than those two things we enjoyed your hotel.

Leisure Family

8/10

Excellent

27 Feb 2022

Steven

The best part of my stay at the Ritz Carlton what is the service provided in the dining area and bar. I was disappointed with the limited availability of stock within the room with Frigidaire. The staff was very friendly and helpful. The spa service was excellent.

Leisure Self

10/10

Exceptional

09 Jan 2022

Ashley

Had a great stay. Very nice. Just didn’t like that valet and regular parking cost over $60 a day

Leisure Partner

10/10

Exceptional

01 Jan 2022

Dino

Don’t ask for Italian espresso drinks…
Obviously there was no barista training.
I ordered a double espresso macchiato.
Should have 2 ounces of espresso and a teaspoon of milk mousse and served in an espresso cup.

Well I got a huge cup of 10 ounces of liquid….looked like a soup bowl …

Other than that… excellent stay

Leisure Family

8/10

Excellent

06 Dec 2021

Kathleen

Staff was excellent

Leisure Family

8/10

Excellent

22 Nov 2021

WILLIAM E

Overall a good experience!

Leisure Family

8/10

Excellent

03 Nov 2021

Lisa

Property was nice. Very clean. People were good. Front desk could be warmer like John who works the bar. He has a great personality for working with people. Outstanding service!!!

Leisure Partner

10/10

Exceptional

26 Oct 2021

Lam

Restaurant is closed

Leisure Family

10/10

Exceptional

04 Oct 2021

Andressa

Wonderful Family Weekend

This stay changed my preconceived notion of the Ritz Carlton brand. This was our first time stay at a RC with our 2yo daughter. All the attention for her was wonderful, welcome snack, gift with crib delivery and the little bears! She loved it and made us feel very welcome!
Breakfast was wonderful, large delicious selection, and great service too!
Great room with great amenities, including being able to loging to your own Netflix account.
Only bummer was the restaurant not being open and then in room dining menu not being too enticing. We ended up getting Uber Eats one evening.

Friends_and_family Family

8/10

Excellent

30 Sep 2021

Vanessa

First time staying here. It was fine. Newer places in area for more WOW than Ritz. You’re paying for the name Ritz.

Leisure Family

10/10

Exceptional

28 Sep 2021

Verified traveler

This was a great stay. Staff is well trained to Ritz level. Hotel while good, is not what I would say a true Ritz experience. Otherwise a great stay.

Friends_and_family Family

10/10

Exceptional

23 Aug 2021

Arthur

Leisure Family

8/10

Excellent

22 Aug 2021

Verified traveler

Don’t leave anything in your car at the valet, you may not see it again. Staff was very cordial.

Leisure Family

6/10

Pleasant

16 Aug 2021

Verified traveler

The menu at the restaurant needs to be reviewed. Number of people eating at the restaurant divided by the number of people checked in should say something the head chef. Or how many people that order food divided by the number of people entering the restaurant.
Granted there are a number of places outside the hotel, it would be nice to have the convenience of food choices at the hotel.

Leisure Family

4/10

Poor

09 Aug 2021

Verified traveler

had to ask to even have a coffee machine in the room. no amenities other than a bar in the lobby..I would never stay there again paying at least 100 dollars more per night than many other better hotels in the area...not up to what i would have expected for a Ritz Carlton...

Leisure Partner

8/10

Excellent

05 Aug 2021

Ellen

It was great the only issue was the room was cold

Self

10/10

Exceptional

22 Jul 2021

Verified traveler

Loved hotel and the service was amazing. Kudos to all of the employees that uphold the level of service the Ritz Carlton stands for

Leisure Family

10/10

Exceptional

03 Jul 2021

Verified traveler

I love everything about the place. Staff was very friendly and helpful. Really did enjoy our stay.

The only thing I didn't like was the breakfast. To me for a 5 star Hotel the breakfast was just blah. My Hot Coco was room temp, I could have made a better omelet, and to be honest I could have gotten a better meal at IHOP. I do not feel the breakfast was worth the price.

Leisure Partner

10/10

Exceptional

25 Jun 2021

Sed

Great Experience

This hotel comes with access to an equinox gym in the club room! If you don’t know about equinox, look them up. It includes a Full Basketball Court and a scoreboard you can operate yourself, which the kids loved! 4 lane swimming pool and an isolated smaller pool.

Valet was extremely courteous and attentive (kids kept going back to get something from the car). They always came back with water bottles. Very nice. The parking costs ~ $50 p/night. You can come and go as you please.

Exxon is right across the street for snacks or gas.

Nice lobby, tv for sports.

Not happy about WiFi being extra. It charges you per device, but if you tell the front desk at checkout they’ll only charge you for one. If you have an Xbox, connect it first.

No complimentary breakfast

No laundry machines for personal use (only full-service laundry)

Location is very close to Georgetown, national mall, federal square, k street, white house, etc., but not within comfortable walking distance.

perfect distance if you rent an electric scooter. It can go 10mph, up to 15mph downhill (costs $1 for the first minute and $.39 p/min after that. I highly recommend downloading the ‘Byrd’ app for electric scooter rentals. Use it to go all around DC and park it right in front of the hotel when you are done (it’s allowed).
The app tells you how much charge the scooter has when you scan it.
As long as the battery has a 10 mile charge you should be fine sightseeing.

Friends_and_family Family

2/10

Poor

15 Jun 2021

Verified traveler

Terrible Terrible
I have stayed in 3 star hotels that are better
Terrible breakfast
Dirty cups dirty rooms

Leisure Family

10/10

Exceptional

31 May 2021

Kevin

It's a Ritz

It's a standard Ritz. Great stay. Spotless, elegant, and everything you could need or want. Only minor gripe was at check-in when the front desk employee continued to demand a \"discount form\" in front of my companion and other guests in a rude manner. Ultimately, she looked up the wrong reservation, but even if she had not, it is not appropriate to loudly and curtly request a \"discount form\" in front of other guests.

All in all, that minor issue did not spoil the stay one bit.

Self

10/10

Exceptional

23 May 2021

Verified traveler

Leisure Partner

10/10

Exceptional

18 Feb 2020

Bartek

Love the place, clean, supper friendly staff, great location.

Leisure Family

10/10

Exceptional

14 Jan 2020

Verified traveler

If you like being pampered this is the hotel for you. I would recommend this property highly and the club lounge options enhances the experience. The service is phenomenal from the entire staff.

Leisure Friends

10/10

Exceptional

31 Dec 2019

Tamiko

Husband Holiday Getaway

My husband stayed here over the holiday while our son vacationed with my mom. We had a wonderful time. The accommodations were superb.

Partner

10/10

Exceptional

07 Dec 2019

Verified traveler