Hotel Madera

United States , Washington D.C. - DC
Washington, 1310 New Hampshire Av Nw ., 10 3
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100 reviews shown

10/10

Exceptional

09 Mar 2026

Shannon

As always, we had an excellent stay. The location is perfect, Dupont and Adams Morgan are within walking distance to great restaurants and other points of interest.

As usual, all of the staff are friendly and helpful. We have always stayed at this hotel and have for the last 15 plus years, from the time it was a Kimpton owned property until now. However, this time we had a room on the top floor, the shower wasn't as strong as lower floors, the bathroom sink had a large crack, there weren't any closet doors and the furniture had pieces of the wood missing... a bit of an update needed perhaps but all in all the value is excellent compared to other hotels in the area and you can't beat the friendly staff and location.

With that said, anytime we travel to DC we will absolutely continue to stay at the Madera.

Partner

10/10

Exceptional

04 Mar 2026

Sherelle

Beautiful hotel, clean, extra friendly staff. Rooms were really nice. Good for the quality and price

8/10

Excellent

04 Mar 2026

Juan diego

All was good, pretty comfortable

4/10

Poor

22 Feb 2026

Edward

You are paying for location and upgraded amenities. I was not impressed by the restaurant -Firefly. Having a balcony was amazing. The linens and towels were not comfortable and didn’t smell fresh. The robe was dirty. When you book via hotels.com you are supposed to get a free bottle of wine - that didn’t happen and nobody at the front desk knew what I was talking about when I brought it up. The walls are very thin. You can hear your neighbor come and go. Overall I would stay again but not have this idea that I am going to get a 4 star experience, it’s a 2 star experience.

Self

10/10

Exceptional

18 Feb 2026

Brittany

The evening staff were great! Rooms were clean although shower could’ve been a little cleaner (there was stain on the curtain). Location was within walking distance to museums, food, bars, and etc. Area felt very safe to walk at night. Overall we would stay again.

Partner

10/10

Exceptional

16 Feb 2026

Caleisha

Room was beautiful with a nice view. Bathroom was spacious and the complimentary robes were a nice touch. Me and my husband enjoyed the breakfast offered at the Firefly!

Leisure Partner

10/10

Exceptional

15 Feb 2026

Andrea

The hotel was very cute and the rooms were nice and spacious. The staff was absolutely amazing. We had welcome drinks at the firefly restaurant connected to the hotel and our bartender Andy was so cool so friendly we literally came back to the restaurant just to see and talk to him everyday and MJ was a gem so funny and kind. This will be my go to hotel when coming to the DC area. We didn’t want to leave.

Business Partner

2/10

Poor

10 Feb 2026

Jorge

Llegué y no tenían disponibilidad de estacionamiento. No brindaron ninguna solución y solo me enviaron a estacionar a 4 calles del hotel, y yo estaba con un yeso en la pierna. Además, no brindan los beneficios que indican por ser miembro silver en hotels.com

Friends_and_family Family

10/10

Exceptional

01 Feb 2026

Stephanie

This hotel was absolutely exceptional. We came for a special occasion. I let the hotel know, and they arranged a bottle of champagne on ice and chocolate covered strawberries in our room on arrival. Two bath robes for my man and I. The room was beautiful and spacious. Wonderful staff. Great location. Wish we were still there right now. Will definitely be back.

Leisure Partner

10/10

Exceptional

24 Jan 2026

roland

Very comfortable bed, great pillows and linens. Electric kettle in room and filtered water with carbonated option in hall are great touches. Very friendly and accommodating staff in wonderful location.

Leisure Self

6/10

Pleasant

21 Jan 2026

Cherie

Staff was friendly but not helpful. No assistance with bags, valet did not help with loading or unloading. In the lobby you have to put your bags on a dolly, wheel them to the steps, then transfer your bags to another dolly. Very inconvenient. Breakfast was not free. Balcony was nice. Rooms were clean.

4/10

Poor

19 Jan 2026

Megan

The room was nice and the staff at the front desk nice and helpful, but the hotel was extremely loud and the room had virtually no soundproofing. There were parties happening late into the night above our room, smoke odors coming into our room through the night, and we heard people fighting on the street below our room until 4:30 in the morning. Even though we were on a high floor, we could hear every word.

10/10

Exceptional

18 Jan 2026

Jen

Wonderful! The only place I stay in DC!

Friends_and_family Family

8/10

Excellent

18 Jan 2026

Woodrow

The room was decent overall but there were some things that lacked attention to detail. We unfortunately had a room that was next door to some sort of hotel room party which was very loud at 1am. The front desk staff named Kanesha was very accommodating and kind to us and found us a room on a different floor. We really appreciate her!

Leisure Partner

6/10

Pleasant

16 Jan 2026

Tyree

Staff wasn’t the most welcoming and when I got in the room it was a big bug waiting for us wasn’t the best experience for the price.

Partner

10/10

Exceptional

14 Jan 2026

Unja

Great location; spacious and clean rooms.

Leisure Partner

8/10

Excellent

12 Jan 2026

Juliana

Clean and spacious room. Very well decorated.

Business_and_leisure Family

10/10

Exceptional

12 Jan 2026

Christopher

The room was very clean, the staff was friendly, check-in was a breeze, and they don't charge for pets! It was a lifesaver and I will definitely stay again.

Self

8/10

Excellent

09 Jan 2026

Breanna

Clean and decent location. Staff was uninterested and seemed bothered when asked questions.

Leisure Partner

10/10

Exceptional

05 Jan 2026

Juanita

Great service! nice and clean.

Leisure Family

6/10

Pleasant

02 Jan 2026

Marcellus

Clean room

6/10

Pleasant

30 Dec 2025

THierry

Noisy, AC/Heater noisy with huge vibration

Leisure Family

10/10

Exceptional

29 Dec 2025

Duane

There is no breakfast at this hotel, the room was clean, although the heat wasn’t working so we had to get a maintenance man to fix it and I put my car in valet in the following morning when I went to go check out the valley man almost crashed my car into someone else’s car

Partner

10/10

Exceptional

06 Dec 2025

Andy

Stayed here for a family wedding in DC. Ubered or walked everywhere. Nice staff in the lobby. Wine happy hour was pleasant.

Leisure Family

10/10

Exceptional

16 Nov 2025

Jessica

Wonderfully friendly and helpful staff and a fabulous stay with a pet! Queen, Queen room was spacious, clean, and comfortable!

Friends_and_family Family

4/10

Poor

14 Nov 2025

Samantha

Staff were friendly, but each day of stay the towels in my room had stains on them. One towel in particular was clearly not washed and stained with someone else's stool. Will not book here again.

10/10

Exceptional

11 Nov 2025

Scott

Room was spacious and spotless, updated with tasteful furniture & fixtures, nice large bath.

Partner

8/10

Excellent

11 Nov 2025

John

We did not eat bf

10/10

Exceptional

09 Nov 2025

Shalisha M.

Everything was beautiful! The room was super cute and the staff was so nice and helpful. Awesome centeal location in a beautiful neighborhood. Live!

10/10

Exceptional

09 Nov 2025

Petrus

room well maintained and cleaned on daily basis. Staff are very friendly and helpful. Feel like home away from home in DC

Business_and_leisure Partner

8/10

Excellent

08 Nov 2025

Robert

No breakfast provided. Hallways smelled like sewage. Room was clean but noted rusty shower curtain rods, and although rehabbed, had old feel. Staff was great, polite and curteous, and in good area of DC. Ate at the Firefly - the hotel restaurant, had the scallops, they were rubbery and had fishy smell/taste - would nto recommend eating t here for dinner.

Business Partner

10/10

Exceptional

06 Nov 2025

Muzhda

Great customer service by front desk! Very cozy and luxurious room.

10/10

Exceptional

06 Nov 2025

Andy

All great experiences.

Business_and_leisure

10/10

Exceptional

04 Nov 2025

Shabnam

Great room and loved the balcony

10/10

Exceptional

03 Nov 2025

Sade

Room was clean. Balcony was lovely.

10/10

Exceptional

03 Nov 2025

Enrique Jesus

Clean room

Business Self

10/10

Exceptional

01 Nov 2025

Diana

We had a wonderful experience. The hotel is in an amazing location. Very central. Rooms are very spacious. The staff was accommodating as the first room had low shower pressure and the curtains were broken, so we moved to a different room with no issue. They stored my breast milk in their freezer.

Leisure Partner

10/10

Exceptional

31 Oct 2025

Troy

Great room! Great service!

Business_and_leisure Partner

10/10

Exceptional

27 Oct 2025

Glenn

Great location for dining and metro!

Leisure Self

8/10

Excellent

27 Oct 2025

Abraham

It's not as soundproof as it says. You can hear the people in the other room if besides one. You can hear the people in the hallway, closing of doors. Sirens can be heard all night. Other than that it was alright. Bathroom door slides and just hovers and doesn't close so if others are in the room they can hear everything. Balcony was nice. Staff were awesome. Area is convenient and clean.

Leisure Partner

10/10

Exceptional

27 Oct 2025

carmen

Check in was great. Everything was within walking distance. Staff were very accommodating and friendly.

Friends_and_family Friends

10/10

Exceptional

25 Oct 2025

Kara

I liked that the room was clean. I liked that it was close to the metro. However, I was a VIP and I was not offered a free bottle of wine which I would’ve declined since I don’t drink so there should be another option. I also was not offered any type of upgrade meeting a late checkout, even though I had a later flight that day or an upgrade. If it wasn’t for one person there, I would’ve read it lower. The non-management staff was sort of just blah. I stayed at other places in DC with much better service.

Leisure Self

10/10

Exceptional

19 Oct 2025

Shannon

I have stayed many times. The rooms are large and clean. The hotel is in a great neighborhood with plenty of bars and restaurants within walking distance. The staff and service are always friendly and helpful.

Business_and_leisure Partner

10/10

Exceptional

17 Oct 2025

Catharine

I did not have breakfast

Friends_and_family Family

6/10

Pleasant

15 Oct 2025

Daniel

Would not stay here again. Expedia can do much better.

Business Self

4/10

Poor

14 Oct 2025

Guillermo

Charged me twice for amenity fees when I had already paid for them. Had to wait in the lobby until they figured out why they were charging me. To then find long blonde hair on the shower walls when I got in my room. You can also hear everything from other rooms. I will not be returning. Seemed like a scam to me.

2/10

Poor

14 Oct 2025

Michael

Disappointing stay, poor service, cleanliness

I stayed at Hotel Madeira in Dupont Circle for two nights over the weekend, and my experience was far below expectations. It took over 30 minutes to check in, which is unacceptable. The photos online are misleading and do not accurately represent the rooms. Cleanliness was lacking — the bathrooms were not properly maintained, and the towels were of poor quality.

The front desk hostess was completely rude, dismissive, and showed a lack of basic customer service skills during checkout. The valet service also deserves only one star for its inefficiency. My colleagues and I experienced Wi-Fi and Bluetooth connectivity issues that prevented us from completing parts of our business trip, and the unsecured Wi-Fi network is a concern.

In addition, there is no pool, the fitness area consists of only a few outdated and nonfunctional treadmills, and the onsite restaurant closes far too early — even on weekends. Extending the restaurant’s hours could improve the guest experience and attract local visitors or late-night diners from the Dupont Circle area.

Overall, the hotel fell short in service, professionalism, and amenities. With better staff training, improved cleanliness, reliable Wi-Fi, and extended dining hours, this property could better meet the standards expected in such a prime D.C. location.

Business

10/10

Exceptional

13 Oct 2025

Niara

The room was very spacious, clean, well organized and the staff was very helpful & respectful.

Leisure Partner

10/10

Exceptional

13 Oct 2025

Rebecca

Clean room. Enjoyed the coffee. Water/seltzer machine was a nice plus.

Friends_and_family Family

10/10

Exceptional

11 Oct 2025

Ivan

Leisure Friends

10/10

Exceptional

10 Oct 2025

Catharine

If there was a way to give more stars for the service, I would. We had an unexpected event where one of our group was injured. The hotel staff went above and beyond to help us through this difficulty. I've stayed multiple times and each time has been fantastic. My family cannot thank them enough for helping us. It's also a lovely hotel.

Friends_and_family Family

10/10

Exceptional

03 Oct 2025

Alexander

Very good hotel I wish they would of told me all the fees up front.

10/10

Exceptional

02 Oct 2025

Philippe

Large rooms, very clean and great staff. My only knock on this stay was the additional $50 per night on top resort fee for security. Saisld it was a hold only, but actually charged my card, now I have persue getting this charge refunded 5-7 business days later. So I give only 4 stars because of this inconvenience

Leisure Self

10/10

Exceptional

01 Oct 2025

Raul

Enjoyed brief stay Excellent staff! Convenient location. Access to Metro is great. Other than a slight order in the bathroom sink; all else was excellent

Business_and_leisure Self

8/10

Excellent

28 Sep 2025

Shailendra

All very good, service was great front desk

10/10

Exceptional

27 Sep 2025

Margaret

Friendly staff, clean room, near to Metro, shops, restaurants. Great location.

Leisure Friends

10/10

Exceptional

26 Sep 2025

Jessica

Spacious clean room. Very dog friendly which we appreciated. Staff were friendly and helpful. Good convenient area.

Leisure Pet

8/10

Excellent

24 Sep 2025

Emily

We had a nice stay at Madera. It was easy to walk to the mall, dupont circle, dining, etc. The amenities fee is steep for what it has to offer (not much). The room was clean but the bed was TERRIBLE. The water in the hallway was a nice feature.

Leisure Family

10/10

Exceptional

21 Sep 2025

Jills

My favorite place to stay in DC. Love the large rooms and windows. and super comfy beds. I always enjoy the serenity of a boutique hotel and the thoughtful and kind staff here never disappoints.

Business_and_leisure Self

10/10

Exceptional

20 Sep 2025

Paula

The staff in both the hotel and restaurant were welcoming and attentive.

Leisure Friends

2/10

Poor

19 Sep 2025

Wayne

If a a smoking hotel, don’t say you weren’t warned. And I mean it’s prevalent everywhere on every floor. Do not bother unless you like to smoke. Management is incompetent to enforce their own non smoking policy, don’t stay here unless you like smoke.

Business_and_leisure Family

10/10

Exceptional

10 Sep 2025

Reuben

Nice

Nice

10/10

Exceptional

29 Aug 2025

Christine

Clean and roomy. Great staff. Enjoyed the extras; gift bag, complimentary happy hour drink.

8/10

Excellent

28 Aug 2025

nava

The lobby is small

10/10

Exceptional

27 Aug 2025

Kendarius

Property was clean quiet and had a great view of the city ready to come back and visit again

Leisure Self

10/10

Exceptional

25 Aug 2025

Jerusha

Stranger who felt like I was at home

Friendly and convenient and competitively priced . The staff was a GREAT example of hospitality . My room was outstanding ! Large floor plan with a balcony overlooking Dupint Circle was a great way to relax after a day of touring and shopping !

Friends_and_family Friends

8/10

Excellent

24 Aug 2025

Tiffany

The bed was very comfortable and I loved the shower however, up to date photos will need to be advertised because the photos Expedia advertise for this hotel will make a person feel like the hotel is so luxurious and it’s not

Leisure Partner

10/10

Exceptional

20 Aug 2025

Tomoko

Good

Business Self

10/10

Exceptional

19 Aug 2025

Melissa

The property was amazing.

Leisure Family

2/10

Poor

11 Aug 2025

Henry

Became sick

10/10

Exceptional

11 Aug 2025

Verified traveler

Great

Great

Business

10/10

Exceptional

10 Aug 2025

Worawarin

Slow internet but not too bad.

Business_and_leisure Family

10/10

Exceptional

08 Aug 2025

Charles

Great location in Washington DC on quiet street.

Business_and_leisure Partner

10/10

Exceptional

05 Aug 2025

E D

I LOVE This Little GEM of a Hotel!

From Check-in to Check out, is quick, staff (Karen & Sara) professional, accommodating and personable. Friends and I had dinner at FireFly and it was incredible—we had about six dishes on our table; each and every one was delicious! Our server, Patrick was attentive but not annoying, we enjoyed our meal immensely. Will definitely stay again!

Business Self

6/10

Pleasant

04 Aug 2025

Akos

Positives: Nice hard floors in rooms, modern walk-in showers, nice little bar and restaurant with good a la carte options (weekday breakfast options are light). Negatives: uncomfortable mattresses on both the king beds and the pulley sofas. Weed smell everywhere on the corridors and elevators

Leisure Family

10/10

Exceptional

04 Aug 2025

Curtis

Very nice large room, perfect location, very pleasant staff. They came in and cleaned, changed towels and changed the sheets every single day.

Leisure Partner

10/10

Exceptional

03 Aug 2025

Jasmin

Property was very nice and clean. Has a restaurant downstairs and it was a nice area. Many places to walk to. I love how there was water and ice conveniently on every floor. Parking could be a little tricky but they have valet service for a fee and that saves you the trouble of finding parking yourself. 10/10, would definitely go back.

Leisure Family_with_children

8/10

Excellent

03 Aug 2025

Kathy

Then staff and property was good.
It’s just the electricity going out forced us to stay too long.

Leisure Family

8/10

Excellent

30 Jul 2025

Valeriia

Very comfortable bed and pillows, clean bath and huuuge space!
Just one uncomfortable thing was slowly elevator.

Business_and_leisure Partner

4/10

Poor

30 Jul 2025

Amber

The staff was pleasant but that's about it. The beds slept terribly, room was only surfaced clean. We requested a room at a higher floor to avoid any noise and was told there were none available. Very noisy stay. Valet not worth the costs. The day of check out, the elevators were not working. Again, the staff was great but I will not stay at this hotel again.

Leisure Family

10/10

Exceptional

25 Jul 2025

Grace

It was nice stayed there for 1 night. Very spacious

Friends_and_family Friends

10/10

Exceptional

23 Jul 2025

Sigrid

Good value for a boutique
Hotel.

Leisure Friends

8/10

Excellent

17 Jul 2025

Alicyn

The property was conveniently located and very nice; however the room was hot, even with the AC on. We didn’t spend a lot of time in the room because the weather was nice so we didn’t mention it to the staff. We will definitely stay again!

Leisure Partner

2/10

Poor

17 Jul 2025

Seyed

This hotel is not a resort, yet they charge you a large amount as \"resort fee\". This is just a building with a tiny gym that is calling itself a resort.

Leisure Self

8/10

Excellent

16 Jul 2025

Branden

great balcony floor had leaks of water coming up

Business_and_leisure Family

10/10

Exceptional

14 Jul 2025

Xiaoyan

Kind staffs and great location

Leisure Friends

10/10

Exceptional

13 Jul 2025

Wendy

Everything about the room was exactly what I hope for when traveling...attractive, comfortable beds, roomy, a great shower, and good amenities. The location of this hotel is also really great. The lobby is nothing to write home about, and when we were there, there was an unsavory smell. Once we got to our room, we were really happy though!

Leisure Family

10/10

Exceptional

12 Jul 2025

Roz

Excellent hotel. Loved the little touches like nice plush bathrobes, a hotel branded umbrella in the closet, bicycles for use to ride around the area. Very walkable with many good food options nearby. Staff was really kind. Will stay at Madera again when back in DC.

Business_and_leisure Family

8/10

Excellent

06 Jul 2025

Chioma

As much as we’d paid, the tv system and channel weren’t updated. I would rate that 2/10.

The room was lovely tho. The staff was accommodating and it’s in a perfect location.

Leisure Family

10/10

Exceptional

04 Jul 2025

Amy

Nice place

Leisure Friends

8/10

Excellent

01 Jul 2025

Philip

Nice area, close to metro, nice room

Leisure Family

10/10

Exceptional

30 Jun 2025

Joe

Was great. We will stay again!

10/10

Exceptional

29 Jun 2025

Denise

The staff at Hotel Madera were extremely accommodating and friendly. The room was spacious and clean and the location was a convenient distance from all the important sites. I would definitely go there again!

Leisure Family

10/10

Exceptional

28 Jun 2025

Rebecca

Great neighborhood, very convenient, nice rooms. Jonathan was really helpful.

Business

4/10

Poor

27 Jun 2025

Maria

I stayed at this hotel for 2 nights with my friends, and unfortunately, our experience was marred by some significant issues. Firstly, the air conditioning wasn't consistently cold throughout our stay. It seemed to get colder only on the last day, which was quite puzzling.
More disappointingly, the hotel advertised its rooms as soundproof, which was a major factor in our decision to book. We were under the impression that we could enjoy our stay without disturbing others or being disturbed. However, when we were playing games and listening to music, the staff came to complain about the noise. When we pointed out the soundproof claim, they simply dismissed it with a \"no sorry,\" which felt dishonest and frustrating.
Given the false advertising, our overall experience was quite unpleasant. While the rooms themselves were nice and spacious, the lack of transparency about the soundproofing and inconsistent AC made our stay subpar. I wouldn't recommend this hotel to others based on our experience.

10/10

Exceptional

25 Jun 2025

Iris

Great location, excellent designed rooms, balcony was a huge bonus. Nice amenities. Dog friendly. Would def stay there again!!!

Leisure Pet

8/10

Excellent

24 Jun 2025

Gui

The hotel was nice and modern, the biggest issue was the parking, staff may take long to process request. At one point we had to provide a follow up call 30 minutes after waiting for a request, also they mentioned filtered water would be available however the equipment was not working It would have been nice if they st least put a sign stating it was not functioning: provide alternate way to receive water.

10/10

Exceptional

24 Jun 2025

Ji Hye

Friendly front desk, and a spacious and clean room. Many good restaurants were near by to walk to, and just having a spacious and cool room to escape from the heat worked out nicely for us. Parking staff was helpful and in-and-out service worked well. The balcony is tiny, but my two teens enjoyed it. The complementary wine and snacks as VIP access was also enjoyable. Overall, very clean and spacious and we would come back and stay here again.

Business_and_leisure Family

10/10

Exceptional

23 Jun 2025

Olesya

We’re obsessed with the Madera! Their service, location and price are amazing! We were surprised that they have an electric kettle! We love tea and for us it’s a must have, however typically it’s hard to find a hot water! They also have a water dispenser on each floor. We had amazing experience with the hotel!

8/10

Excellent

19 Jun 2025

Michael

Check in was super fast. Front desk super helpful & nice. However housekeeping tree away my son’s brand new $250 debtal retainer. Kinda ruined the day

Business_and_leisure Family