Name: juSTa Gurgaon
Address: Next To Dlf Corporate Park, Nathupur Road, 40, Gurgaon, 122002, IN

6/10

Pleasant

22 Jan 2025

Qadir

The staff and the food were great. There was some issues with water boiler. Warm water was on call. I liked the employees and the food. Overall, I enjoyed my stay in Justa hotel.

Leisure Self

2/10

Poor

12 Jan 2024

Simon

This property is very outdated. The 1st room we had was unsafe as the balcony door did not even lock. Rooms are in need of severe updating. Lack of hot water in as much we had to use other rooms to have a shower. If the hotel was busy this would been a major problem. The staff changed our first room but was not much better. Balcony crumbling concrete above us. When asked about the NYE gala staff did not know what I was talking about. I appreciate englishbis the staffs second language. But just asking for basic information was hard to get across. I actually am a TEFL teacher so I understand how to phase things at basic English level. Room was freezing cold as well. A very over priced out dates unhelpful hotel. I won’t go into how dirty the garden looked. The photos must of been taken around 5 years ago. When asked about a discount about the lack of heat the lack of hot water having to walk through corridors or the hotel to another room. There English became totally non existent.
This hotel needs major work to bring up to a basic standard

Leisure Partner

4/10

Poor

09 Jan 2024

Ben

I feel like I massively over paid for this property. The only way I can see this property had good reviews is if they are fake. The only really positive is the staff were friendly and helpful. The room was the issue - dirty covers, damp in the walls, damp in the bed headboard, window frames damp, floor worn out, the best bit was they asked if I wanted heating then brought up a tiny heater that looked worn out and made a load of noise like it would set fire at some point, also the hot water has to be requested in the evenings and takes 20 minutes to come through.
Honestly if I'd paid $15 for the room I'd have accepted it, even though I've stayed in better for that much. But I paid $94 AUD, im sure there are better options for the price. I hate to leave negative reviews but people deserve to know the truth as it's no way 4 star and no way 7.5 rating.

Leisure Self

6/10

Pleasant

10 Feb 2023

Verified traveler

OK hotel - but need to upgrade their water heater!

It was fine - in terms of the bed, the room service food, and the breakfast it was average. The major downside was the lack of hot water -- they have a boiler that they keep off most of the time, and you need to tell them to turn it on at least an hour before you want to take a shower. Which I found out about only through taking a super cold shower one morning... And even after they turned it on, the water was lukewarm at best. Unfortunately that's a deal breaker for me and I won't be back.

Business

8/10

Excellent

11 Jan 2020

Verified traveler

Loved the 2 rooms. One like a loungeroom & the other a spacious bedroom. Great spacious bathroom with a nice bathroom. Helpful staff. Very clean. Comfy bed. Good location. Secure with guard at gate & always someone at reception. Didn't like that we constantly had to ask for hot water to be turned on late at night & again after 9am. We asked & then went for brekky waiting for it to warm up to return & it had been switched off again. Took 2.5hrs for 3 people to shower! We asked to shower in another room as it was 11:30am. They provided us a fan heater as we were cold.

Leisure Family

8/10

Excellent

26 Jul 2019

Sanjeev

Comfortable stay

Decent place, the wall damp needs to be taken care of. The rooms are good size. However buffet can be slightly better

Family

8/10

Excellent

13 May 2019

Verified traveler

Good staff!!!

Good Breakfast!!!!

Clean Rooms!!!

Safe Location!!!!

Business Self

8/10

Excellent

11 Sep 2018

adi

Nice as always

Again a pleasure staying at this hotel. Very convenient and easy to reach. Avoid ground floor rooms though, they don't have a sitout/balcony - if that is important to you .
Food is awesome and service is great.

8/10

Excellent

10 May 2018

palanimurugan

worth for money

food was good,near to DLF cyber hub,hotel staffs was very good,over all very good

6/10

Pleasant

03 Dec 2017

Kirsty

very noise.

over all the staff were lovely and the breakfast was small but had all the basics needed. The bed was very comfortable and the water in the shower was lovely and hot, overall the room was ok. My disappointment is how noise the hotel is, you can hear a lot of banging from rooms above and also what I can only expect to be the noise from the electric running in the hotel.

4/10

Poor

23 Oct 2017

Prabhakar

Horrible!!

It was a horrible experience. Right from the beginning the service was horrible. Rooms were double booked so I have to wait for 1hour to make adjustments. Shocked to see the horrible room condition, completely different from the photos they have shown. Dirty air conditioner, stained walls, damaged floor...unbelievable. And I had to request for hot water couple of times. Even the offered drinking water bottles were refilled, not sealed bottles. I can't expect this kind of utter service in a 4-star hotel after paying thousands of rupees. I have sent an email to the hotel in last month but no response at all. I spoiled my trip and don't recommend a stay in this hotel.

Family

8/10

Excellent

28 Aug 2017

Gomit

Great stay

The stay was very good and the room was amazing booked a deluxe room with balcony

Partner

6/10

Pleasant

29 Nov 2016

HIREN

Ideal for cheap short stays

Okay. It is a typical Haryana house converted to hotel. The staff is not the most professional

6/10

Pleasant

14 Jul 2016

Verified traveler

Not as good as it looks in the pics

It's not bad. But with this price you could get a much better hotel.

8/10

Excellent

20 Apr 2016

Verified traveler

not too far from aiport

We like staying here after a trip, on our way back to the US. The hotel is small and so not known by many taxis. I printed a map to help them find the way, and mentioned it is near the Neelkhanth Hospital. That helps. There is a lot of road construction, but no noise from it. There is a nearby metro station too if you'd rather use that instead of a taxi. The rooms are comfortable, and the bathrooms are good. The breakfasts are good, and so is are the items on the restaurant menu. There is not too much to do nearby, within walking distance, but there are some nearby malls.

10/10

Exceptional

19 Apr 2016

Verified traveler

Fantastic Service

It's not a very fancy hotel but very comfortable. the staff goes all out to make your stay even more comfortable. The food is simply delicious. Chef Negi ensures your breakfast makes your day start on a bright note.

10/10

Exceptional

21 Feb 2016

Aditya

Very nice boutique hotel!

Booked the hotel due to its proximity to the city center and also after reading reviews on travel portals. This property topped on all parameters and won over our hearts, a simple, elegant, beautiful boutique property with an extremely efficient WiFi network. In fact the internet was the best i have every come across in hotel properties. We had dinner on bith the days of our stay at the Hotel restaurant & the food was simply mindblowing, especially the tandoor items.The breakfast menu is limited but sufficient with again the quality A+.

The rooms are biog enough and the bathroom are bigger & luxurious. They even have balconies which is amazing.

The property is just a 15 min morning drive to cyber-city. This is a very nice property and i recommend it strongly. Cheaper and better alternative with a more personalised service

8/10

Excellent

02 Feb 2016

Teresa

A well appointed surprise with excellent service.

I stayed here for two nights and I loved it. Close to the airport without being an \"airport hotel.\" The place is a hidden gem. A small boutique hotel tucked back off the street - a bit tricky to spot - it was beautifully appointed, with excellent food and service. The decor met my tastes perfectly: classic and not overstated. Dark wood and muted teal colors. My room had a nice balcony that looked over a small garden area. The TV was updated. The bed was comfortable, and the food (room service dinners) was excellent and arrived rapidly. The tiles and fixtures showed a little wear, which was not a problem, and there wasn't a workout facility. These were the only reason I didn't give 5 stars. I would definitely stay here again!

8/10

Excellent

24 Dec 2015

JimGP

Not too far from the airport in Gurgaon

We've been going to the Justa Residence hotels for a while now. Justa is a boutique style hotel. The hotel in Gurgaon is about a half hour or less from the IGI airport, and around 800 rupees by taxi. Or you could try the metro which is much cheaper, but have not tried as we usually have lots to carry. The hotel is usually very well run and has a nice restaurant. The buffet breakfast is good, and the items on the menu are usually very well prepared. There aren't many other restaurants in the area, some. There are some nearby small stores and pharmacies too. The beds are comfortable and the bathrooms are roomy. Hot water is on during certain hours, which is fine with us. The staff are willing to arrange transport too. the internet works well.

6/10

Pleasant

22 Mar 2015

Aditya

Ok hotel

Disappointed that the hotel charged me even before I checked in and did not intimate me on the card debit.

8/10

Excellent

22 Feb 2015

Rahul

Good Standard Hotel. Conditions apply*

Standard hotel, good ambience, good facilities, need to work on customer services.

6/10

Pleasant

08 Jan 2015

Verified traveler

Average

Ask taxi drivers to find the Neelkhant hospital as many can't locate Justa and the hotel is opposite that.

Partner

10/10

Exceptional

03 Dec 2014

jeremy

Comfortable stay, very helpful staff.

Excellent staff - very helpful.
Room very comfortable - hot water available when needed.
Breakfast bit disappointing but evening meal very nice.
Grateful for breakfast delivered to room on day of checkout due to restaurant not being open at that time.

Partner

4/10

Poor

02 Dec 2014

Krishna

A bit run down

Not what I expected, staff was courteous, but the hotel is a bit run down. Breakfast was pretty bad.

8/10

Excellent

25 Feb 2014

Prakash

Fantastic service

The staff were very friendly and helpful The service in the restaurant also was very good. In every way the staff were very helpful

8/10

Excellent

14 Nov 2013

Glenn

Comfortable with helpful staff

We were very well received. Location not convenient for shops etc but the Justa was unbelievable value for money and has nice restaurant and exercise machines. They let us have car for the car with driver and just added modest amount to the bill.

8/10

Excellent

13 Aug 2013

Verified traveler

Not value for the money...

overall hotel was good. nut was not value for money. There was no water in the morning and water was supplied in buckets.

10/10

Exceptional

24 Jul 2013

Verified traveler

cheap and comfortable

easy to locate as per the staff guidance for locating and rooms was in good and clean condition as expected. Overall good experience to stay - ***** (5 stars) for the trip review,

8/10

Excellent

28 Jun 2013

k d singh

Good hospitality

Over-all very good experience. Reaching out is little difficult (located in a side lane) which I am not sure they can do much but one area they must work-on is to have more offerings in the breakfast. Very limited options.

8/10

Excellent

02 Jun 2013

Mkabengera

Very friendly staff and professional

Very caring and professional staff, close to the DLF corporate park, very convenient. Spacious room and clean!

10/10

Exceptional

27 Mar 2013

Tanya

Excellent alternative to five star hotels

I spent a week in Justa as an independant female business traveller and I would highly recommend the hotel. Positives: a) the hotel staff are exceptionally helpful AND without the constant unspoken demand for tips. This is very important as it can be very intimidating and I have encountered this in every other place I have stayed in, so not having this pressure was a huge relief. b) the standard of rooms is excellent: good furniture, great quality bed and bedding, good bathroom, etc. c) FANTASTIC FOOD at hotel restaurant - I have only had Indian food but it was FAR better than that I had at the 7star Leela Kempinski the week after. d) Hotel car is available at reasonable rates - this is higher than a normal taxi but not by much more and you have the security of a reliable driver. e) The hotel has very good security. Other Comments - there are by no means negatives: a) the hotel is in a residential area, so you wouldn't necessarily go for a walk, but you are a short ride from a couple of major malls; b) my room on the ground floor had a damp smell - but it is rare for rooms in Inida not to have this and you do get used to it very quickly; c) the manager on call has needed more explanations than the extremely useful staff and questioned the discounts that the staff have given me, but that's fine too. Overall, particularly, for lone female travellers this is a safe and excellent choice.

10/10

Exceptional

10 Oct 2012

Verified traveler

Good

Great place to stay. Excellent service .good attentive Staff.

6/10

Pleasant

05 Jul 2012

Fred

A little disapointed

I was a little disapointed. Although the stay was comfortable and the room was clean, the hotel was not as advertised. There were a few things that should be commented on.
The windows in the room were very dirty
The meals were not very good. More western food should be offered. Suggest a fresh new menu. Not much of a selection at breakfast time. There is no restraunt for eating lunch or dinner and eating meals in a room is not always good.
The master power switch in room did not turn off all lamps.
The description of the hotel does not fit what the hotel actually is. This hotel is not 4 star as advestised.

6/10

Pleasant

28 Jun 2012

Verified traveler

Breakfast could have been a lot better

10/10

Exceptional

26 Jun 2012

Richard

Very Pleasant Hotel

Much nicer than I had expected given the price, the standard of the room and quality of service wouldn't be out of place at double the price!

Lovely comfortable room, prompt room service, tasty food, courteous and helpful staff, very impressed.

8/10

Excellent

24 Jun 2012

Jerry

Nice boutique hotel

Very nice boutique hotel. Staff friendly and helpful. Room was tastefully decorated and the bed was VERY comfortable. Hallways do not have a/c and neither does the bathroom, which we thought was odd. It was 42 degrees (111 Fahrenheit) when we stayed so the hallways & bathroom were sweltering. All in all a very nice, clean place. We would go back.

8/10

Excellent

28 May 2012

Verified traveler

Gurgaon's secret garden

The hotel ambiance is good. It is very nice and comfortable. The location is good especially for those who are just traveling in transit. The only downside is the frequent power failure.

8/10

Excellent

06 May 2012

Julia

Reasonable alternative to large 5 star hotel

Firstly the rooms are very comfortable and beautifully decorated. The staff are very helpful and welcoming. Justa is a reasonable alternative to a 5 star hotel if you are looking for something more personal.
However the location is only ok if you are working in Gurgaon. There is nothing in the vicinity except building site and industrial estate.
You are at the mercy of the hotel car as there are no passing taxis and the hotel car is unreasonably expensive..

8/10

Excellent

19 Sep 2011

Skyla

Just the Residence, Satisfactory choice!

I stayed at Justa on Gurgaon at last day of my holiday, Sep. 2011. Actually, I was totally tired for my trip at that time. Only hope for staying was just comfortable rest to close my jurney. Cause..exprience of India was too much dynamic for me. (It was my first India) At the first time, I had some doubt searching Justa..because it located in a quiet residential area. But my feeling anxiety had gone as soon as I entered into the lobby. Cozy and stylish ambience was so nice and relaxing. Surely, you can smile for some decoration and atmosphere of lobby, corridor, restaurant and your room. Most of my satisfactin was excellent gentle smile of staffs. I really thank to them for their nice service and manner and their heartly concern of me. Don't hesitate to choose the Just the Resicende for your home style boutique staying. I'm sure you are not disappointed.

10/10

Exceptional

17 Sep 2011

Heather

Home away from home

I always prepare myself to be disappointed when a hotel doesn't match its online photos, but this one far exceeded expectations!

The room had an unexpected living room where I could have meetings, balcony, very comfortable bed to get over jet lag, lovely and friendly staff, convenient to other meetings in Gurgaon, and better Indian food than San Francisco.

6/10

Pleasant

31 Aug 2011

Shekhar

As the name says, it's not actually a hotel a residence converted to hotel! Had a little difficulty locating it at night as it is not actually Opposite Neelkanth - but diagonally opposite, in fact its the 5th plot. No signage made it tough. Rooms are decent size not really large, but ok. There was a lot of furniture for the room. Tastefully done up with a large bathroom and decent toileteries. Breakfast menu is very limited - could do with more choice. Overall a comfortable stay.

8/10

Excellent

23 May 2011

Deepak

Justa at Gurgaon

It is like a big Bungalow with many rooms and I believe 2 or 3 storeys (was there for just a night). Room is big and very comfortable. Bathroom is very good. Room service after midnight is very restricted. I ordered Tea and Toast. The Tea came without a flask, just in an open cup-saucer AND the Toast was just plain toast ( no butter no jam !!!!). Breakfast was quite ordinary. Not really exciting. Staff is friendly. Price is good.

8/10

Excellent

16 Jun 2010

Sandra

Comfortable hotel in Gurgaon

This hotel was very comfortable and clean, and the service was great. The location is a short drive from restaurants and shopping malls.

10/10

Exceptional

29 Feb 2024

Franck

People are number 1 in this Hotel !!!!!!!!!!!!

Leisure Family

8/10

Excellent

04 Jan 2018

Fred

Hotel propre à 20 min de l'aéroport de New Delhi

Hotel à 20 min de l'aéroport de New Delhi. Propre avec restaurant et room service. Il a fallu demander 3 fois pour obtenir 2 lits supplémentaires pour les enfants.

Family

6/10

Pleasant

15 Oct 2017

Verified traveler

average hotel

The hotel is located in a cozy space. Nothing good nothing bad.

8/10

Excellent

30 Mar 2013

ｌｕｃｋｙｖｉｖｉｔａｎ

アットホーム

ホテルの部屋の説明にハンドシャワー付きジェットバス付きとあったのでそれを信じてバスタブをスペシャルリクエストしませんでした。結局初日は1階のレセプションデスクの奥のシャワーのみの部屋で、朝食に行く人やチェックイン、チェックアウトの人たちの声が聞こえて落ち着きませんでした。差額を払って、バスタブ付きに変更してもらいましたが、ホテルスタッフはとても感じ良く親切でした。また、チェックアウト後デリーに移動でしたが、忘れ物をしてしまい、ジャスタのスタッフが親切に届けてくれました。ちなみにジェットバスですが、スイッチを入れると配管の汚れなのか泡がうっすら茶色くバスタブの周りに付きました。結局初日のみでジェットバスはつかいませんでした。こじんまりしたホテルなので、スタッフはアットホームでとても感じがいいです。交通の弁は、メトロの駅から12.3分あるかと思います。奥まっているので、わかりにくく、住所を必ず持ち歩くことをおすすめします。

6/10

Pleasant

27 Jan 2013

Michael

Ok hotel

Fint hotel i god stand. Rent og med god service og gratis internet. Ikke det mest tiltalende område.

Family

8/10

Excellent

02 Oct 2011

Verified traveler

食事はぼちぼち。
味はおいしかったが清潔感がイマイチ。
部屋は比較的良い。

ホテルの人は非常にやさしく丁寧。
チェックアウト後も迎えが来るまで、4時間も部屋をタダで貸してくれてインターネットも継いでくれた。感謝！