Europa Jaen

Spain , Jaen
JAEN, Pza De Belen, 1
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50 reviews shown

2/10

Poor

03 Dec 2025

Tyler

This was by far one of the worst hotels I’ve ever stayed in. The staff asked for credit card numbed over WhatsApp before I even arrived. Nobody told me there wouldn’t be hot water until I found out myself and asking, the room was disgusting, smelled of smoke, trash and standing water in the shower from the previous guest. Somehow the room was blistering hot despite it being December and the AC didn’t work.

Business

10/10

Exceptional

22 Jun 2025

Paul

Nice hotel

Lovely hotel and a good location

Friendly staff and the areas and room were clean and it was very quiet

The room was nice with aircon, the bathroom was spacious and had a lovely overhead shower but with only opaque glass separating it from the room, it may not be the choice with overly private couples….it wasn’t a problem for us but just wanted to put it out there

The parking is offsite about a 10 minute walk away which is a public under cover car park but they have a deal that you only pay their rates not the car park rates

We did have an issue in that the ticket they gave didn’t work so we ended up having to pay full price to get out of the car park but the hotel refunded us without any problem

Partner

10/10

Exceptional

28 May 2025

Chantal

Hôtel very quiet and clean.Great central location and close to the old town. Staff pleasant and helpful. Good value for money.Recommended

Leisure Self

6/10

Pleasant

23 Mar 2024

Verified traveler

Questionable security

Europa is a mid-range hotel in the newer section of the city. The accommodations are basic, but ok. The breakfast is basic, but ok. Prior to the arrival, the hotel repeatedly sent us messages regarding its restictive check-in times and payment policy. On several occasions we tried to call them with payment, but the phone wasn't answered.

The main issue we have with this property is regarding security. We were given one electronic cardkey, which had both the hotel name and the room number on it. That's a huge risk, if the key gets lost.

A light outside the room door illuminates red or green, depending on whether the electronic cardkey is in the slot inside the room. That clearly shows if the guests are in or out. So, if you dropped the key on the street, there's now a clear security risk.

The safe inside the room was apparently attached to a thin backing on the back wall of the wardrobe. \"Apparently\", because in our room it was thorn out of the wall, revealing a big hole in the backing of the wardrobe -- and being completely loose. Not terribly effective for a small safe.

Partner

10/10

Exceptional

09 Feb 2024

kelley

Very nice staff and exceptionally clean

Leisure Friends

10/10

Exceptional

05 Jan 2024

maria

The parking

Business_and_leisure Partner

6/10

Pleasant

14 Apr 2022

Karen

Very close to everything and clean. The bed was comfortable. Most staff members were very nice. (One younger woman was not.) we asked for 2 keys so my husband could take an early morning walk while I sleep. She said no. Bathroom really afforded no privacy. Very noisy on street at midnight and then at 3:00.

Leisure Partner

10/10

Exceptional

17 Dec 2021

Could do with providing tea or coffee to buy need to the restaurant across the road.

Friends_and_family Friends

10/10

Exceptional

13 Dec 2021

Clean, comfortable and quite. Great breakfast.

Clean, comfortable and quite room. Outstanding staff service. Breakfast is a must particularly for the variety of high-quality olive oil. Location is excellent: close to bus station, city center and train station. Plenty of local restaurants nearby.

Business Partner

8/10

Excellent

03 Nov 2021

gerard

Definitely the helpful reception staff are what pulls this by itself relatively mediocre hotel to a be much higher appreciated.
Breakfast was okay, and made in a unique way very COVID safe.
Rooms were moderately normal sized for Spain.

Leisure Partner

8/10

Excellent

13 Oct 2021

Verified traveler

Central and one of cheapest options

Pros: staff is friendly and breakfast consists of a good spread. Cons: room strongly smelled like cleaning product when we arrived (it is good that it is clean but not to have to inhale the product) and parking is offsite and not free.

Partner

8/10

Excellent

10 Oct 2021

Laura

Good option but parking is extra

Room had a strong cleaning product smell when we walked in so we opened our window. We were on the first floor with the window facing the street and could hear the customers at the restaurant across the street well into the night since we wanted our window open. Good location but parking is not included and is a 5-10 minute walk. It is cheaper to pay at the site directly if you will be going in and out or staying less than 24 hours. Staff was friendly. Due to COVID you have to sign up for a breakfast time. Breakfast included a variety of items to chose from.

Partner

10/10

Exceptional

06 Jun 2021

Verified traveler

Best in Jaen

Great hotel. Breakfast is superb! Highly recommended. Staff are among the best. Covid protocol in place.

Partner

10/10

Exceptional

03 Feb 2021

Verified traveler

Great place Great value

I stayed a total of 5 days while I was looking for a place to live. The rooms were comfortable and clean. The staff was friendly and helpful when I had questions about the city. The location was close to the bus station and the city center. I would definitely stay here again.

Self

2/10

Poor

06 Jan 2020

Verified traveler

Hello,

I came to your hotel on the 1st of January 2020, when i arrived the room was different from the picture ,too small, stinks of sex and toilet sewage smells ,i came down i told the girl that i don't like the room that rooms stinks she should have it changed to another room she laughed at me and said this is the only room available i told her i can't stay in that smelling room and she said she will charge me for full days when i didn't stay not even one day not even trying to understand or say sorry she was rude and arrogant to me maybe because the saying Black boys sale shoes on the road in streets of jean capital she was laughing thinking i am one. Please i want my money back i beg you in the name of God or will let the whole world know what you have done taking money from my account without my authorization when it was not my fault only i was giving a smelling room and only room .

Regards
Michael Akubueze

Leisure Self

8/10

Excellent

08 Nov 2019

Verified traveler

Nice location. The room was large and had a patio. The breakfast was OK with five kinds of olive oil. The safe was broken and there waa no kettle or coffee maker.

Leisure Partner

8/10

Excellent

19 Sep 2019

Martin

Stop Over enroute to Ferry

Great location, Nice breakfast and very helpful and pleasant staff, Clean rooms and comfy bed..

Partner

8/10

Excellent

23 Jul 2019

Peter

Good value. Parking a problem as they said I hadn’t booked a space. Had to park on the road. Very central.

Partner

8/10

Excellent

11 Apr 2019

KEITH

Good base for seeing Jaen

The room was comfortable and the staff friendly and helpful. The breakfast could have been better, but with all the temptations of the local restaurants, we weren't that hungry in the mornings.
The hotel is perfectly placed for the main part of town.

Friends

10/10

Exceptional

11 Mar 2019

Great hotel

Great stay. Great staff. Would stay again

Partner

8/10

Excellent

01 Oct 2018

Andrea

Good, comfortable room

The room was comfortable, the parking was a bit of a hike away from the hotel and we had trouble getting the ticket to work both days to get our car out. Otherwise the hotel was in a good location and it was a fine place to stay.

Partner

8/10

Excellent

23 Apr 2018

Verified traveler

Central yet quiet and affordable

It is a hotel in a town with few other options for accommodation, so it might be the reasoning for the hotel's management policy and practices. Let's be clear: centrally located, but tucked in a side street off the bustle and therefore quiet; it is very clean (apart from the corridor carpet's musty smell you find in so many other hotels), and it is difficult to beat the price. The breakfast has a heavy emphasis on the local olive and general culinary culture, which is recommendable, but can get boring if you are not up for it every single morning for a week. The breakfast room staff (a waiter) is nice and attentive, but the coffee was just average, but I had to go to a cafe afterwards for my caffeine dosage in the morning, since there is not kettle in the room. I did not use the parking so I cannot evaluate it. But I can give an overall and well-meaning recommendation to the management: just spruce up the place with some small interventions, for example provide English-language TV-channels (just a few), fix small leakages in the toilet, scrub off the mildew in the bathroom sink and on the tiles, have the staff trained in some service improvement (just a bit of smiling and welcoming is always great!) and this hotel could easily be a 3.5 star hotel.

8/10

Excellent

09 Oct 2025

Sergio

El hotel por dentro y el personal muy bien, no me ha gustado el acceso para ir en coche y poco sitio para aparcar. Ubicación, para mi, no muy buena.

Business

4/10

Poor

08 Oct 2025

Carlos

Hotel muy sucio, no recomiendo en absoluto ir a este hotel a nadie

Business

6/10

Pleasant

20 Jul 2025

Mette

Centralt, flot udsigt fra tagterrasse, stille

God lokal beliggenhed, dejlig tagterrasse med flot udsigt og stille. Det ville have været skønt med et lille køleskab og der mangler koldt vand i badeværelset til sommerens varme

Friends_and_family Family

10/10

Exceptional

11 Jul 2025

Stefan

Kort men fantastisk. Gode værelser og terrasse.

Friends_and_family Family

4/10

Poor

29 Jan 2025

Nixon

No te dejes engañar por las fotos. No vale la pen

Estancia con mucho que desear. Habitación en planta 5 con ruidos de ambiente constantes a lo largo de la noche.

Cama poco comoda.
Desayuno mediocre para los 8 euros que te cobran por el. Basicamente una tostada con café y alguna fruta residual.

Te cobran por adelantado, pero además exigen dejar un numero de tarjeta en garantía por si rompes algo.

Ofrecen acuerdo con parking externo, pero en la propia sala de recepción informan por escrito que no tienen claro el funcionamiento y que depende del usuario por completo.

Solo algo bueno que decir, el precio no esta mal, pero a mi de nada me sirvio porque no pude dormir bien.

Business

6/10

Pleasant

15 Dec 2024

Iván

Un hotel normal con muy buena ubicación.

Lo positivo es la ubicación del hotel, con respecto a la habitación estuvimos en una habitación con terraza. El tamaño es amplio y la terraza tambien es grande. Las camas son cómodas. La habitación es tranquila y sin ruido.

Lo negativo. El ascensor de acceso a la habitación estaba averiado. El buffet de desayuno es muy escaso. No merece la pena el desyuno por el precio que tiene. La ducha no funcionaba bien y la cisterna goteaba agua.

Partner

8/10

Excellent

30 Jul 2024

Elisabeth

La ubicación es excelente

Partner

10/10

Exceptional

08 Jul 2024

Leticia

Quarto bom.banheiro bom. Um dos atendentes super simpático...o outro meio grosseiro... Uma pena!

Partner

10/10

Exceptional

21 Mar 2024

Pedro Jorge

Passagem por Jaén.

Fiquei somente um dia mas estava muito bom. O ambiente é muito aconchegante e proporciona bem estar. O apartamento tem um tamanho ótimo e bem distribuido.

Self

6/10

Pleasant

08 Mar 2024

Jacco

normal, not special!

6/10

Pleasant

26 Jan 2024

JOSE

Normal.

Business Partner

8/10

Excellent

10 Jan 2024

Jesus

El alojamiento no esta mal, el personal bien pero hay una persona que se incomoda sobre cualquier duda, resuelve mal las peticiones que se hicieron al solicitar el alojamiento.

Leisure Partner

10/10

Exceptional

27 Dec 2023

Carlos

Agradable estancia

Habitación acogedora, muy completa. Y el servicio en el hotel, excepcional, muy bien detalle el desayuno.

Business

10/10

Exceptional

06 Nov 2023

Jose Manuel

Para repetir

Leisure Partner

10/10

Exceptional

04 Nov 2023

Verified traveler

Super

Super hôtel très bien situé, pour visiter Jaén ,personnel très sympa
Chambre avec très bonne literie .
Petit déj moyen mais très bon marché

Partner

8/10

Excellent

03 Nov 2023

JOSEP MARIA

Bon Hotel a bon preu

Hotel cèntric i funcional. Bona qualitat per preu. Una opció fantàstica per conèixer Jaén.

Friends_and_family Family

8/10

Excellent

13 Oct 2023

Jose Luis

En general ,todo bien.Aunque aparcar por la zona, es casi imposible

8/10

Excellent

20 Sep 2023

chrystelle

Bien

Hôtel bien propre en centre-ville petit déjeuner bien..

Self

10/10

Exceptional

01 Apr 2023

Miguel Ángel

El trato humano y la limpieza

Leisure Family

8/10

Excellent

27 May 2022

Antonio

Buena ubicación y buena relación calidad precio

Hotel bien situado, estado general bueno y servicio atento y agradable; en cuanto a la habitación, a reseñar que del grifo del lavabo el agua salia con muy poca presión, por lo demás bien.

Partner

6/10

Pleasant

20 Nov 2021

Gilles Raymond

Pas de parking a cet hotel

La réception a été trés moyenne . Contrairement à la réservation, il nous a été immédiatement indiqué qu'il y avait zero possibilité de parking et d'aller dans un parking public a un km.

8/10

Excellent

09 Jul 2021

Verified traveler

Desayuno muy bueno, pero demasiado tiempo esperando a ser atendido.

Business_and_leisure Family

8/10

Excellent

28 Jun 2021

Juan Carlos

Hotel céntrico

Fue una visita relámpago a Jaén. El principal plus del hotel es la ubicación, muy céntrica. Muy atento y servicial el personal que sirve los desayunos.

6/10

Pleasant

12 Oct 2020

Kenzo21

Mala insonorización del hotel y de la habitación, las cañerías suenan en las habitaciones de la cuarta planta. Terraza muy pequeña. Ubicación buena, pero acceso difícil y sin aparcamiento cerca. Bonito edificio, bonito cuarto de baño y tv de buen tamaño. Mobiliario moderno. Personal amable y atento.

Leisure Partner

8/10

Excellent

12 Jan 2020

Verified traveler

Habitación pequeña pero cómoda.

Pros: Limpieza. Comodidad. Desayuno con aceite local.
Cons: Nos enviaron mensaje pidiendonos el número de tarjeta para confirmar la reserva o anulaban si no llegabamos antes de las 18h, no nos gustó el tono y dado que hoteles.com tenía la tarjeta lo consideramos innecesario. La ducha no funcionaba, al final tras probar otras llegamos a la conclusión que era cuestión de ajustar y no tocar pues tardaba en reflejar los cambios. Habitación bastante pequeña.

Partner

6/10

Pleasant

10 Jan 2020

M. Carmen

Mejorable

Hotel en el centro de Jaén funcional sin parking disponible
El sistema de calefacción en la habitación mejorable. Hacía ruido al estar encendido y no siempre se encendía cuando querías
Por el precio... no está mal aunque no sé si lo recomendaría

Partner

6/10

Pleasant

10 Jan 2020

Verified traveler

Hace falta revisar cañerías

Hotel aceptable. Al entrar al hotel y sobre todo en la habitación mucho olor a cañería que habían intentado mejorar con ambientador pero que era bastante intenso. Parking concertado fuera del hotel. Recomiendo dejar primero maletas porque hay que subir una cuesta importante desde el parking. Desayuno aceptable.

Partner

8/10

Excellent

28 Dec 2019

Verified traveler

Buen hotel

Hotel en el centro de Jaén. Habitaciones cómodas

Partner