Heritage Madurai

10/10

Exceptional

10 Mar 2026

Pamela

Perfect hotel as oasis in the city- beautiful food and staff very courteous and helpful. Room was huge with all amenities- highly recommend!

Partner

8/10

Excellent

27 Jan 2026

Adarsh

Rooms are large and clean. Staff courteous.

Leisure Family

10/10

Exceptional

11 Jan 2026

barany

Amazing stay

Partner

10/10

Exceptional

10 Jan 2026

Ann

Nice stay

Leisure Partner

10/10

Exceptional

21 Dec 2025

Pamela

Welcoming, understated luxury. The estate is an oasis giving peace and relaxation after temple and cultural visits.

Business Family

10/10

Exceptional

17 Dec 2025

Subrata

Outstanding staffs, always helpful and have strong interpersonal skill.

Leisure Family

10/10

Exceptional

14 Nov 2025

John

All good

Friends_and_family Friends

10/10

Exceptional

02 Nov 2025

Murugan

Great staff amazing property

Leisure

10/10

Exceptional

10 Oct 2025

Gayathri Devi

Staying at Heritage Madurai was the highlight of my trip — truly the best and only best part of my Madurai visit! From the moment I arrived, every single staff member was exceptionally warm, kind, and hospitable. You can genuinely feel how much they care about their guests — it’s that kind of old-school hospitality that makes you feel right at home.

The property itself is absolutely stunning — beautifully maintained, immaculately clean, and surrounded by endless greenery. Even though Madurai can be quite hot, the resort feels like a lush green forest that instantly cools your mind and soul. The rooms are spotless, spacious, and thoughtfully designed, blending modern comfort with traditional charm.

Every corner of this place radiates peace — from the stone pathways shaded by trees to the calm, earthy tones that make you forget you’re anywhere near a city. It’s a world of its own — serene, refreshing, and so beautifully kept.

Leisure Self

10/10

Exceptional

27 Sep 2025

Rajkumar

Excellent traditional style property with exceptional service by staff. Highly recommend and would like to stay again for sure

Family

6/10

Pleasant

26 Jul 2025

Sunder

Why only tarriff increase and not service

Not a new property that we stay, however the increase is only in tarriff but all remain the same, dirty sofa ,which we requested to clean as previous visitor left it dirty, Despite ordering food to be delivered 90 minutes in advance arrived 30 minutes late. The plunge pool bottom is very soiled and unclean, mosquito bite left me without sleep whole night,went for a nice experience at big tarriff , but I got only the above, lots of improvement required, this property can be better.

Partner

10/10

Exceptional

02 May 2025

Verified traveler

Not so good but excellent place

Place is amazing.
Bed is poor.
Too much external noice.
Service and staff were excellent.

Friends_and_family Family

10/10

Exceptional

23 Apr 2025

Karthik

Great, clean rooms with great staff and food.

Leisure Family

10/10

Exceptional

12 Mar 2025

SIVAGOWRI

Excellent ambience

Leisure Family

2/10

Poor

25 Feb 2025

Amit

I stayed 24-25. When I booked through kayak, I Expedia booked me for 24-25. How can you book me hotel on day of 25th for 24th. May be Expedia confused because 25th India is 24th in USA. Called to change date to 25-26, but. O inventory left. Ask for refund no refund yet they say they will email hotel. I booked room for 24-25 through different company same hotel, why would I book room again for same day.

Leisure Family

10/10

Exceptional

20 Feb 2025

Mahendrakumar

One of the traditional heritage maintenance hotel

Leisure

8/10

Excellent

20 Feb 2025

Nikhil

Green oasis in the middle of Madurai! Huge property with spaced out clusters of rooms. Lots of trees and shaded walkways. The Rooms are quite spacious, likely built during the colonial. And have been preserved well.

Staff and service were great like most good hotels in India, very polite and they take care of guests and their needs very well!

Huge pool and lounging area. The pool at night makes for great pictures!

Awesome buffet breakfast/dinner. The Banyan bar is nice, literally next to two massive Banyan trees!

Evening walk in the shed walkways was an awesome experience. Not very far from the Meenakshi Temple, took a taxi and we were there in about 15-20 min.

Leisure Family

8/10

Excellent

17 Feb 2025

Verified traveler

Great place to stay

Great location and serene premises. Room was good but toilet was small.

Friends_and_family Family

10/10

Exceptional

15 Feb 2025

Uma

This is our first time at this property and we were not disappointed. Quiet and peaceful the grounds were a delight to walk all day. Beautiful grounds. Very helpful and polite staff, they went out of their way to meet all our needs. Punctual and polite, our driver was very knowledgeable and made our tour around town and temples a pleasure. This property is a
Must stay.

Leisure Partner

10/10

Exceptional

27 Dec 2024

Srini

An oasis right in the middle of the city…must visit!

Friends_and_family Family

8/10

Excellent

27 Dec 2024

OWEN WALAVE DURAGE

A very nice atmosphere . Jasmin spa massagers Buana and the kerela guy was very experienced and gave a very good massage.

There was a dead cockroach and cob webs behind the beds so not very clean. There was a lot of mosquitos at the outer dining area in the evening. Please put some incense to acoid this mosquitoes

Thank you.

Leisure Family

10/10

Exceptional

21 Dec 2024

Shankar

Very beautiful property with large green spaces and spacious rooms with sitting areas etc. An excellent place that would be my first choice in the future at Madurai.

Leisure Family

10/10

Exceptional

12 Dec 2024

Meghana

We had a pleasant stay

Leisure Family_with_children

10/10

Exceptional

10 Dec 2024

Raj

Beautiful hotel, comfortable and relaxing. Gardens are lovely. Choice of food excellent.

Leisure Family

8/10

Excellent

26 Nov 2024

Praveen SagayaRaj

Great spot with calmness amid the hustle bustle of the city.

Leisure Family_with_children

10/10

Exceptional

04 Oct 2024

Anup

Good scenic beauty and good food

Leisure Family

8/10

Excellent

13 Aug 2024

Nipun

Heritage property with lovely ambience... Everything was nice except the in room food which we ordered for dinner.

Leisure Family

10/10

Exceptional

26 Jul 2024

Rohit

It's a nice property and justifies the heritage tag. Well nestled amongst tall and old trees 🌳

Leisure Family

10/10

Exceptional

27 Jun 2024

Verified traveler

Nice and comfortable stay

Friends_and_family Family

10/10

Exceptional

04 May 2024

Indra

Well preserved slice of Madurai history. Chic and cheerful. It’s difficult to find peaceful places like this. The staff went above and beyond.

Leisure Family_with_children

10/10

Exceptional

20 Feb 2024

Zvi

Stylish
Lovely swimming pool
Great breakfast
Peaceful

Business_and_leisure Partner

6/10

Pleasant

21 Dec 2023

Veeravanallur

We expected at least a 3 star facility. This fell far short. The room was the smallest of the group. The bathroom lacked proper drainage. Shower water ran all over. The toilet sink had water stains. The cushion had coffee stains not cared for. The bathroom did not have storage space or place for toilet roll. The place needs a lot of make over. It is over priced for the value it offers. The saving grace is the nice open yards, banyon trees and the courteous dining room staff.

Leisure Family

8/10

Excellent

05 Dec 2023

selvin

relaxed

Business Self

10/10

Exceptional

29 Sep 2023

Kumara

Fantastic stay and friendly staff. Best in Madurai, though expensive worth the price and stay. This is my 2nd visit and will be back.

Family

4/10

Poor

28 Sep 2023

Laura

I was a bit a disappointed to be honest. I wasn’t expecting the toilet and shower to be positioned outside the room, so when you need to go to the toilet or shower you are harassed by mosquitos!!! I didn’t think it was super clean, the dining room chair covers were white but visibly dirty and looked stained. The blinds in my room were not easy to operate to get natural sunlight inside. However the staff were very lovely. I would not go back, I don’t think the place deserves 5 stars. I’d give it 3 or 4 at most.

Leisure Self

6/10

Pleasant

31 Aug 2023

Vipul

I was highly disappointed in the service we received for the price and class of property. The staff was junior and felt untrained.

The restaurant staff especially was not good as almost everything seemed chaotic and unorganized. We had to ask multiple times for small things and everything was significantly delayed. It looks like they optimize for buffet and not prepared for ala carte but buffet food is mediocre at best.

Room service was also not top-notch. There were several instances where simple things like tea arrived in 90 minutes.

I was quite disappointed that they closed the pool at 7 p.m. It looks like a beautiful pool but we came back around 7 pm every day after sightseeing and could not use the pool.

Overall a beautiful resort poorly run and managed.

Leisure Family

10/10

Exceptional

20 Aug 2023

Ila

lovely and comfortable

Spacious and peaceful rooms, good temperature control, fantastic pool, excellent breakfast.

10/10

Exceptional

16 Aug 2023

Narayanan

Enjoyed staying at the property

Leisure Family

10/10

Exceptional

10 Aug 2023

Stanley

Beautiful resort

Leisure Self

8/10

Excellent

25 Mar 2023

Murdock

A little too large to enjoy.

Partner

10/10

Exceptional

06 Feb 2023

Eswara

Overall Hotel stay was good. One area of implement is Wifi network. Called the front desk couple of times and had wifi access problem for our room. Other rooms were good where my friends stayed

6/10

Pleasant

24 Jul 2022

Pankaj

The staff was very good, helpful and obliging especially the dining hall staff but the amenities were bare minimum

Business Self

6/10

Pleasant

26 Jun 2022

Chandra Bindu

This place is beautiful. Staff is great. They genuinely take care of the guests. Villa's however do not have privacy. 4 villas are located in one huge house with outside common space. During our stay we had large group staying beside us and they made such noise that we could sleep every night until 1am. Complaining to the reception didn’t really help as they kept saying they are celebrities and they can’t do much.

Bathrooms are run down.. shower buttons are leaky. Villa flooring is bad, that the tiles make sound everytime somebody walks. At night they can be disturbing.

Leisure Family

10/10

Exceptional

22 Mar 2022

Vikram

I booked this property as an anniversary gift for relatives and they were very impressed with the architecture, the well appointed room and good care provided by the staff. Will highly recommend.

Leisure

8/10

Excellent

27 Sep 2021

AGITHA

Calm atmosphere lots of space nice staff

Leisure Family

8/10

Excellent

16 Mar 2021

Verified traveler

Excellent staff and hospitality. Property could use an upgrade since most of the infrastructure seems very old and dusty. Cleaning could be better. The food is very average.

Leisure Family

8/10

Excellent

14 Dec 2020

Parthasarathy

Heritage stay

The food quality needs improvement. Not upto the mark. Stay , Room and overall ambience of the location etc are superb. Quite greenery .

Friends_and_family Family

10/10

Exceptional

02 Nov 2020

Ziyath

Out of india

It was very nice , I felt like I was out of india

Friends_and_family Friends

8/10

Excellent

22 Feb 2020

Verified traveler

Staff helpful. Liked their daily entertainment activities. Bed was a little too hard for me. Ambience good

Leisure

8/10

Excellent

05 Feb 2020

Aditya

I have a issue here , I had booked option of pay at the Hotel . The hotel has taken the payment of my card 48 hours before arrival which is not at all acceptable . I wanted to pay by cash with my associates in equal half and not reflect in my card . Pls explain and do what you can to resolve my agony

Business

8/10

Excellent

23 Jan 2020

Verified traveler

It was very peaceful and beautiful resort hotel surrounded by nature. We had a relaxing and much needed respite. Thank you

10/10

Exceptional

21 Jan 2020

Smadar

The hotel is great. Pacilities and service great but location is not good and you need to take a cab each time you go out. The area where the hotel is very poor and there is nothing near by.

Friends_and_family Family

8/10

Excellent

15 Jan 2020

Smadar

The hotel is fabulous. Very unique in India's view and condition. Rooms are extremely huge, service is beyond my expectations. Unfortunate they don't have anything to offer for vegan people, not even some kind of milk like soy or almond. I expect a place like this to be a bit more environmental and healthy but other than this it was awesome.

Friends_and_family Family

8/10

Excellent

06 Oct 2019

Theresa

Enjoyed the stay, staff very helpful, courteous, pleasant, especially Ganeshan did our room was excellant. I also like to mention one of the front reception staff, whose name I can not remember, he was extremly helpful and knowledgeable helped us cancel our flights, spoke a a fluent english. Only thing I did not like the place was the mosquitoes, they made a field day of my husband.

Leisure Partner

10/10

Exceptional

22 Sep 2019

Rayyan

Feel like my home

Nice place to stay for business and leisure both

10/10

Exceptional

08 Sep 2019

Narayan Kumar

A great place to stay in Madurai

Our stay was excellent. On the first night the A/C in our room failed and the hotel responded instantly, and as soon as they figured that it could be fixed quickly, they upgraded us to a better room. If our room was great this one was even better!

The hotel is very tastefully built and maintained very well. It is an oasis of good taste and sylvan surroundings in the middle of Madurai.

The staff are very welcoming and friendly. The restaurant is excellent.

They are also very eco friendly. We appreciate their supplying clean water in glass bottles instead of the usual commercial plastic bottles of water.

The only negative point was that there is a party hall in the campus and sometimes there is plenty of noise arising from there. Disturbs the otherwise tranquil atmosphere.

Family

10/10

Exceptional

16 Jul 2019

Verified traveler

Very relaxing, good location in town, very attentitive service that speaks English well.

Friends_and_family Family

8/10

Excellent

16 Jul 2019

SENTHIL

Great place but convenience in room can be better such as chargers place of switches etc

Family

8/10

Excellent

14 Jul 2019

Verified traveler

Comfortable one night stay. Floor boards in the room was very noisy. Really enjoyed the ayurvedic massage :)

Leisure Partner

10/10

Exceptional

25 Jun 2019

Verified traveler

A relaxing and a quiet environment concomitantly with a warm, hardworking and dedicated staff.

Friends_and_family Family

2/10

Poor

11 Jun 2019

Verified traveler

I would not recommend this place for foreigners as they

10/10

Exceptional

26 May 2019

AndrewS

We initially stayed at the Heritage on the basis that it was designed by the Sri lankan architect Geoffery Bawa. The experience was completely worth it, the main buildings are beautifully crafted, and the residences retain an old world charm while being very comfortable. The property itself is fantastic, the grounds are a real oasis within Madurai. We made great use of the temple pool which is as amazing as in the photos. The entire staff are wonderful and attentive without fuss and look after the little details.

Leisure Friends

10/10

Exceptional

05 May 2019

Verified traveler

This is a great property with a great staff. Just that the upkeep and property has been detoriating a little. But still the staff and the service does make it up for one he places I will keep going

Leisure

8/10

Excellent

28 Apr 2019

Verified traveler

Spacious rooms with good ventilation.

The senior staff were a bit overbearing I had to say.

overall a good stay for a day .The pool was the best part !

Leisure Family

10/10

Exceptional

23 Mar 2019

Toolika

Wonderful experience

It was an amazing experience. The place was clean and well maintained. The food was good. The staff were friendly and welcoming. I just loved the stay!

Partner

10/10

Exceptional

07 Feb 2019

Verified traveler

The hotel consists of a number of houses, set in gardens with beautiful mature trees. The service is excellent.

Leisure Partner

10/10

Exceptional

13 Jan 2019

Verified traveler

It was an amazing experience, enjoyed every moment of our stay.

2/10

Poor

25 Dec 2018

Verified traveler

Inefficiently Run, Disgusting Quality.

Check In : Prolonged process with many people filling many copies of many forms.
\"Deluxe Club\" Rooms (2 rooms single-occupancy, for my brother and I). : Small, dark, dingy room sparsely furnished with Primitive Furniture. No exhaust fan in bathroom, and windows must not be opened because of mosquitoes (no mesh screens). Usable as a storage cell.
Paid to upgrade to a \"Villas\" (2). More space, same quality. No exhaust fan.
Restaurant Food : Gave a hefty advance tip to the chef and repeated the order 3 times for 5 items (2 persons). One item was made as ordered, one was missing, three were made against clear and specific directions.
Restaurant Food Service : Went for an early dinner. About 12 Servers standing and chatting, a few walking about in random directions. Not one came to ask about water or wine, till asked repeatedly.
Timeliness of food order : Placed the order at 445 PM for 600 PM. Told the chef that we would arrive at 630 due to room change. Arrived at 630 and informed the server to inform the chef that we were there. The food came at 700, 'hot' appetizer and 'hot' main course brought together, all stone cold. Reason : the food had been prepared for 600 PM.
Check Out : Equally inefficient.
Summary : This may have become the 'Heritage' of India, but it is not the Heritage of Bhaarat : the land that created millions of David-quality carvings, musically-tuned resonant stone columns in temples and silk woven with gold threads. My last stay at a 'Heritage' property.

8/10

Excellent

21 Dec 2018

Jagruti

We had a wonderful stay at the hotel. The staff was extremely humble and ready to serve. The hospitality was really good and would specially mention the service given by Mr.Paritosh at the restaurant. The overall stay was wonderful.

10/10

Exceptional

19 Dec 2018

Verified traveler

Incredible Hospitality

A great place with incredible hospitality, the best-kept secret of this place. The hotel team definitely lived up to the Madurai tradition. If we ever visit Madurai again, we cannot but stay only at the Heritage Madurai.

Friends

10/10

Exceptional

29 Oct 2018

Chandran

Short sweet stay

Unfortunately our stay has to be cut short due t change of plan. We just stayed for only couple of hrs. However that was still a good experience. Had a little rest, coffee and on our way out.

Partner

10/10

Exceptional

20 Oct 2018

Verified traveler

Very comfortable, relaxing, clean. Staff are very friendly

10/10

Exceptional

22 Sep 2018

Wicky

Luxury villa was excellent - fantastic design! Room was clean and well serviced.

10/10

Exceptional

29 Aug 2018

Murugesam

Heritage Madurai - a small village in Madurai

Lovely ambience with seventy three rooms spread across seventeen acres in low rise structures amongst a lot of trees. The traditional architecture gives you the feeling of being in a village but the rooms are well furnished.

Excellent service. Good food. One of the best breakfast buffets.

Partner

10/10

Exceptional

14 Aug 2018

Regu

Excellent place in Madurai

Very serene and green foliage... the rooms are from British heritage but modernized with nice contemporary fittings... in room pool is amazing... the open to sky private courtyard housing the pool is so nicely done...enjoyed every bit of stay!!!

10/10

Exceptional

10 Aug 2018

Satyajit

Excellent value for money

Beautiful hotel with serene setting, lovely rooms, good food and excellent staff

8/10

Excellent

28 Jul 2018

Srikar

Very nice stay. Excellent buffet breakfast including both continental & South Indian.

Family

2/10

Poor

19 Jul 2018

Caroline

Beautiful setting, management let's it down.

Lovely hotel, the grounds are peaceful and the over all ambiance nice enough although it lacks a bit of soul. Rooms are basic but comfortable and clean, just a bit sparse in the furnishing and decor.

Most of the staff were absolutely delightful, however the management really let the whole experience down. They were rude, unhelpful and treat their customers with a total lack of respect.

They have been very poorly trained. We were badgered by one of the women at reception to fill out their review while we were in the middle of a meeting, not just once but several times. The restaurant manager was unpleasantly pushy, it was just uncomfortable. We actually ordered room service on one of the nights to avoid him.

We were so looking forward to our time in Madurai at the end of a hectic business trip and left feeling completely disappointed, actually angry about the whole experience.

Not the India I used to know and love.

10/10

Exceptional

19 Jul 2018

sandeep

Home away from home

Staff so polite
Internet so fast
Rooms so clean and big
Service with a smile
Great value for money
Lovely place to stay.

6/10

Pleasant

18 Jul 2018

Muthu

Well, i stayed for couple of nights in this resort. The only thing that made me rate at Excellent was the customer services and service. I was given a room which was not private to begin with and realized the swimming pool was dirty... then i had to call the personnel to clean it up. I would have expected the management to have done this prior handing the room to me. This was definitely not to my liking. I had a request to switch the room, which was graciously accepted but the newer room had tons of mosquitoes. One of the All out was not functional and had to change the 2nd day after realizing the impact on the first night of my stay there.

It's a huge resort and it is a disappointment on the cleanliness part and few of the food orders that I made were soggy and chill. That did not made my evening for sure.

If at all I decide to go Madurai and stay in this hotel the only thing that will force me is customer service.

6/10

Pleasant

17 Jun 2018

Suresh

Nice Spa

The spa facilities was good. and the staff at the spa are also friendly. good service too

10/10

Exceptional

09 Apr 2018

Byron

We stayed in the facility that included the private plunge pool. It was absolutely amazing. Including the fact that where we stayed was designed by the famous architect Bawa and his apprentice was very surreal - an amazing indoor outdoor flow. The facility was well maintained and clean. The breakfast and dinner buffets were all you could hope for (continental as well as a large array of local food). We didn’t want to leave this place. I would come back here in a heartbeat!

10/10

Exceptional

27 Mar 2018

S

Excellent

Relaxed Ambience Good staff
Will come back

Partner

10/10

Exceptional

22 Mar 2018

Mani

Great Hotel

I had a great experience at this hotel. Highly recommended!

10/10

Exceptional

09 Mar 2018

Verified traveler

Loved it!

I was heartsick that I had made a one night reservation by mistake instead of two. The place was charming, the food spicy and delicious, and the room spacious.

The staff were organically, old-world helpful and attentive.

2/10

Poor

14 Feb 2018

Stephen

Trying to be a 5 Star resort- Falls way short

I knew something was amiss at check in when we were told our bed choice was not availble but that we could pay more and upgrade the room and that the room we paid for was very small? We declined and went with our booked room which was not anything like the photos that are shown when booking. Where we thought we would have been a plunge pool instead it was just uncut grass, weeds and garbage (see photos). Also there was \"no detailed\" sitting area as the website reads.

The room they gave us was right on the main road, it's India so it was non-stop horn honking. We suffered through the first night and the hotel reluctanly moved us to a quieter room. If you to book make sure you are not put in a room near the main road.

6/10

Pleasant

12 Feb 2018

JJ

Nice hotel close to sight seeing and shopping venu

Good Front office personnel, out dated room, huge selection of included breakfast buffet, good local food. Furniture and common restrooms not well maintained.

6/10

Pleasant

07 Feb 2018

Verified traveler

The room's are very big but not very clean. Not provide bathroom towel & room footwear. Morning breakfast is very good.

8/10

Excellent

07 Feb 2018

Debra

Great location, old world charm

We enjoyed our two night stay at this older charming hotel. The facilities included everything we needed for a short stay including a great location. The grounds are lovely, pool inviting, the food delicious, staff friendly, the service excellent. The club room was adequate although small with outdated decor, could use fresh paint, some updating and improved furniture placement. Recommend booking the larger more expensive rooms. Regret not requesting an upgrade on arrival. We would still recommend this hotel since our overall experience was very positive.

6/10

Pleasant

04 Feb 2018

James S.

OK, but could be better value

Restaurant service was excellent and food was good. The room had good space but fairly barren and 20” tv. Pool was nice. In general the place was worn The ping pong table was falling apart. Location in typical unpleasant chaotic part of Indian city. Just not the value of a place like Raintree St Mary’s in Chennai.

Partner

6/10

Pleasant

10 Dec 2017

Pankaj

A Place from Days of the Raj

A good location and ambience. Rooms are long and narrow- bathroom and showers are basic. Service is good and so are staff. There are several areas for improvement with only minor training and simple upgrading (nothing fancy) to take this hotel to 3.5-4 star status. Mosquitoes were a problem in the bar and the only provision was to give guests was anti-mosquito cream. Rajeev and couple of his team members were quick to take up recommendations and bridge the gaps immediately. I would use this hotel again as it offers a good location and reasonably good service for the price.

10/10

Exceptional

02 Oct 2017

Phani B

Great place to stay.

Great place to stay.

Family

8/10

Excellent

30 Sep 2017

Ravindran

Friendly staff, in-room facilities need upgrading

Generally a good place with helpful and friendly staff. The exterior areas are very nice but cannot say so for the rooms. Lighting was rather low within the room and in room facilities like the bath, furniture and fittings lacked the standards expected of an upscale hotel.

Partner

10/10

Exceptional

19 Sep 2017

balsamfir

Elegant compound provides a haven

Heritage Madurai is a lovely compound of buildings and well shaded lanes lovingly updated to meet modern standards. The staff were helpful and friendly, and the pool addictive. It is a little out of the busy temple area so transport is necessary. I found it a little awkward walking through the restaurant to get to the room, and similarly with the pool we walked through the gym since
The path to pool showers is unclear. The neighborhood around the hotel has a Thomas cook - the hotel no longer provides foreign exchange. We did not try the spa but I'm sure it would have been sybaritic. Indian food was excellent but western food indifferent.

6/10

Pleasant

05 Jul 2017

Uma

Home away from home

We stayed for three nights here and had booked two adjoining standard rooms. We loved the stay here as it offered us a home away from home feeling. Heritage was a peaceful haven amidst the hustle bustle city just outside its doors with a serene calm atmosphere. The Place was eco friendly and lived up to its name with the large trees and lovely grounds with abundantly nurtured nature and singing birds (cuckoos). The highlight of the Place were the lovely staff right from the security posted at the main gates and reception area to the in room dining and restaurant team (Suresh at reception,t Pandiyan who took us and our luggage to our rooms in a buggy , Rajeev and Bharathiraja who served us food with such grace and lovely manners) come to mind for their lovely friendly yet professional and positive helpful attitude as well as the house keeping team (the young girl Pandeeswari was a delight as she wished us a pleasant day every time we passed her) and kept our rooms impeccably clean. The rooms were cool and relaxed with a good ambience and heritage feel. The manager in the first day asked us for our feedback and when we mentioned that it would have been helpful to have a mirror in the room as it is a basic requirement (there was only one mirror in the bathroom and none in the room at the time ), they genuinely heeded to it and a mirror was fixed in every room the very next day iwhich demonstrates what a customer focussed and responsive team they are. We'll be back for sure.

Family

6/10

Pleasant

03 Jul 2017

Piyush

Nice Property, Pathetic Service at Restaurant

We had pathetic experience at their Restuarant. We were 4 adults and 1 kid and ordered 4 soups and 2 starters. 3 of the soups came and the 4th one came at least 30 minutes after 3 soups were served. One starter came with the 4th soup and then they wanted to serve main course, saying the second starter will take time. We insisted that we want the second starters, which was chicken tangadi kebab, they bought after 20 minutes, which was not cooked properly. In short it was totally unacceptable level of service from a restaurant at this kind of hotel. The F&B Manager came and apologised for the lapses. They waived off some charges for few dishes and the bill after those waivers was plus Rs.3K.

Family

6/10

Pleasant

06 May 2017

Josh

Comfortable and quite place to stay

The luxury Villa that we stayed was really nice and comfortable. The dining was quite expensive compared to the other options that was available close by but the breakfast buffet provided was excellent.

The staffs in the reception and welcome desk could have been little more welcoming and smiling to give us a good start for the stay! Few things to improve in that way (you are allowed to expect this especially when you are checking in a star rated hotel).

The service people were responsive and quick to sort the issues out for us.

10/10

Exceptional

26 Mar 2017

Justine

wonderful clean friendly resort

Wonderful stay here with very friendly staff and clean facilities
All the staff were very helpful , the food in the Resturant great. The rooms spacious and clean
The food was great and the chef very accomodating to our needs

2/10

Poor

18 Mar 2017

meagha

Western shut-in, nicke and dimed over dumb things

Don't come here if you're under the age of 60. It's like a farm for Westerners who want to \"explore\" India but are too frightened to really go for it. Also, its not close to a 5 star hotel. An average 3 for Western-expectes cleanliness and 1-2 for experience, would say.

Mostly clean, and yes they have AC and western bathrooms if that's important, but its all the little things they mess up on.

Wifi was barely usable. Do not expect it to work.

Will say the laundry service was a lifesaver after travelling a week through Southern India, but we paid a lot for it. The staff is mostly nice but they are under constraints of management rules you can see.

Everything is difficult, from adding mini bar to your bill (you have to pay cash apparantely), to actually paying for it (we gave 500 rupees for 100 charge, and the guy took it and never gave us change until we demanded it because we knew thats a scam in India. It could have been an honest mistake, but who knows after all the problems we had here).

The food, of which we just had breakfast, was fine but nothing to write home about. Somehow they managed to serve crappy coffee too.

Honestly, we were embarassed to stay at such a Western shut-in hotel. This was the worst stay we've had so far and we've stayed at a variety of hotels and homestays in the week we've been in India so far. Lesson learned - we should have done more research on this one.

10/10

Exceptional

04 Mar 2017

Thomas

Excellence

This place surpassed all expectations. Set in a beautifully landscaped garden, this massive area is an oasis away from the hustle and bustle of Madurai. The rooms are excellent, wifi is fast, the pool is amazing, food is wonderful, cocktails are unique and incredible and the staff are some of the nicest you will encounter in all of India. Stop searching for a place to stay, spend a little cash and treat yourself to Heritage Madurai. You will be glad you did

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