The Gateway Hotel Pasumalai Madurai

10/10

Exceptional

09 Feb 2026

Chandrasekaran

Good view

Leisure Self

10/10

Exceptional

01 Feb 2026

Srinivasan

A nice spacious room was given to me. I had a pleasant stay!

10/10

Exceptional

02 Jan 2026

Terani Nadadoor

The property was excellent. Beautifully maintained. Lovely, spacious rooms. Gr

10/10

Exceptional

02 Nov 2025

Murugan

Excellent property

Leisure

4/10

Poor

17 Aug 2025

Vijay

Very poor service. If you want a piece full stay look somewhere else.

Self

10/10

Exceptional

24 Jul 2025

Sundar

Extremely wonderful staff attention to detail and family friendly. Peacocks were a big hit with the kids.

Leisure Family_with_children

6/10

Pleasant

14 Jun 2025

Ganesh Kumar

Most people aren't aware of this property within Madurai. Pasumalai hills are lovely and evergreen. We liked the hotel location. But since the hotel is 1890 most of their rooms are very old. We had A/C issue and when reported we got alternative room with A/C was much better. Thanks to the manager asokan who took care of this issue with utmost care. Room Service, House Keeping are very excellent service provider with kind words. Liked the Peacock sound and view early in the morning. Their breakfast is mouth watering with various variety. Loved the food and hospitality of Gateway Madurai. We were lucky to get views of Madurai Meenakshi Amman Gopuram from our patio. Rooms & Restrooms are spacious for four. Recommendation to build accommodation/dorm for drivers who are the carriers of guest.

Leisure Family_with_children

8/10

Excellent

17 Mar 2025

Uma

Lovely location; me and my daughter loved it . The walks alongside with the peacocks were a one of a kind experience.

Given the landscape and location of the rooms it is not suitable for old people or people with leg/walking problems as it involves some level of walking around on uneven terrains even to reach the go cart.

Given the location and peacocks I personally believe it is a very expensive stay.

Business_and_leisure

6/10

Pleasant

30 Jan 2025

Jane

Very disappointed for a Taj Group property! My group check in was the worst, very slow and disorganised. Actually embarrassing in front of my group. No welcome drinks, I had to ask. I emailed all passports and room requirements in advance, but still the twin rooms were not prepared, no one seemed to know who was in charge. We kept getting different information from different staff members. Had to ask for the tennis court to be cleared of debris! Very poor or no tennis equipment, some rackets and tennis balls are not much to ask for in a five star property. Will not stay again

Business_and_leisure Friends

10/10

Exceptional

09 Jan 2025

Surianarayanan

This is an amazing place, situated on a hill , spacious rooms, excellent staff and very good food

There are lots of peacocks which add to the beauty of this lush,sprawling property!

Leisure Family

2/10

Poor

26 Dec 2024

Anant

For the rating and the their charges, the property was way below expectations. Even hotels with no star rating would keep it cleaner. Disappointed

Leisure Family_with_children

10/10

Exceptional

03 Nov 2024

Geetha

Amazing place!

It was an amazing experience all made possible by the kind Accommodations Manager Mr. Ashok N, the GM Mr. Vishal Srivastava and the Executive Chef Mr.Tapan Sahoo. They were very courteous and warm. The room was spacious and well lit. The ambience and surroundings were peaceful and lush green. The guided Nature Walk led by Mr. Muniswamy was educative and interesting. The food was very good. Overall, a truly five star experience in the bustling Madurai City!

Partner

10/10

Exceptional

10 Jul 2024

Pankajam

Exemplary

The stay was an excellent experience. The staff were courteous and professional.

Friends_and_family Family

4/10

Poor

05 Jul 2024

radha

The property is amazing but they are ruining the “TAJ”name . The first room they gave us had horrible sewer back up smell and musty odor that made me gag and cough all night and next day we requested a change of room and they did change it which is good but it should not come to that . There was “hair “ in the food. The server had such horrible body odors and sweat smell which was over powering the smell of the food they were serving

Leisure Partner

10/10

Exceptional

12 May 2024

Bhumika

The staff was super friendly. They helped with local travel and commute. Property is unique, quiet and serene, one with nature. Pandian, Ram, Sudipto were specifically super helpful. They made us feel like home. Paid attention to every detail and provided excellent recommendation. Food and Breakfast buffet were amazing.

Leisure Family

8/10

Excellent

03 Apr 2024

RAM

Stay with the nature

The over all property was very good. Big sized room. Lovely location, beautiful surroundings. Lots and lots of peacocks offering a wonderful sight as well as lots of photo taking opportunities.
However, the bathroom and its fittings were outdated and badly need renovation.

Business

10/10

Exceptional

16 Feb 2024

Arun

Everything was excellent. Vellamma and all the staff took great care of our comfort while we stayed at the hotel. Thank you all.

Leisure Partner

10/10

Exceptional

12 Feb 2024

Martin

Sublime colonial elegance

This is a luxury destination for a colonial era. We were fortunate enough to stay in the main house, which was simply sublime. I would not hesitate to stay here again. We did not want to leave

Friends_and_family Friends

10/10

Exceptional

13 Jan 2024

David

Super hotel

We had a great stay here. The location on the hill is wonderful great views to the temples. The staff were extremely welcoming and helpful. Our room was clean and very well supplied. My only critique....need new tips on the snooker que!! Otherwise a great hotel

Partner

10/10

Exceptional

11 Dec 2023

Rani

Perfect place of peace away from the noise and dust of Madurai, yet close enough to access everything in town. Great views of the town from the hotel alongside a diversity of birds, trees and natural life. Staff are the best at all levels. We loved all of it.

Leisure Family

8/10

Excellent

29 Nov 2023

Neeraja

Staff and the food. The place is serene

Leisure Family_with_children

6/10

Pleasant

28 Oct 2023

Manimoli

Property is very beautiful and peaceful but rooms are not great very spacious room but not clean bathrooms need renovation.
I will not recommend this hotel for elderly people who can’t use stairs because lots of claiming
My best impression is all the staffs very pleasant and courteous.
Especially Mr. Pandian one of the excellent person who helped us lot my special thanks to him.
I will give 5 stars to staffs but management needs to take care of this property.
Also please make sure when you hire employees they must speak Tamil
In Madurai employees don’t know Tamil? 🤔

Leisure Family

10/10

Exceptional

26 Oct 2023

Reshma

Very good service

10/10

Exceptional

26 Aug 2023

Shanmugasundaram

Very nice place to stay.

Leisure Family

10/10

Exceptional

09 Jun 2023

Nadia

Nice hotel with amazing service and surroundings

Rooms are spacious and clean, hotel surroundings are amazing and services is top ! Always a pleasure to come to this hotel.
Restaurant offer wide range of delicious meals.

Business

10/10

Exceptional

29 Mar 2023

Verified traveler

Madurai’s hidden gem

As always a memorable stay made possible by a professional team headed by a GM who leaves no stone unturned to ensure that each guest feels like he is returning home. The renovations that are taking shape are changing the character of the hotel by modernising it but retaining the heritage aspect of the property.

Partner

4/10

Poor

10 Mar 2023

Shanmugavel

Peaceful resort like atmosphere. But room service staff do not understand English and fail to deliver your food order. 👎

Leisure Family

8/10

Excellent

08 Mar 2023

Steve

The hotel sits atop

10/10

Exceptional

03 Feb 2023

Christopher

Lovely old colonial style property on the top of a hill with sweeping views of the surrounding area. Very comfortable and clean rooms, nice pool area, large well-kept grounds with tame peacocks everywhere. The one restaurant serves great food with very attentive and friendly staff. They did fail to meet me at the airport, despite written conformation, but they don't lose a star as everything else about the hotel is so delightful. Note that it is on a hill with lots of steps, but I'm 70 and had no difficulties.

Leisure Self

10/10

Exceptional

26 Jan 2023

Jane

Fabulous hotel! Will definitely return!

Leisure Friends

6/10

Pleasant

18 Jan 2023

Rengaswamy

I think this is the third time we have stayed in this hotel. Nothing seems to have improved since the first time. The rooms are bare and spartan and need renovation. While I agree that it is a heritage property, the facilities and decor inside the rooms could be improved a lot.

Leisure Family_with_children

10/10

Exceptional

19 Jun 2022

Karthik

Vinodh and Arul were exceptional in providing services to us Highly recommend staying here lovely place with nice views

Leisure Family

8/10

Excellent

23 May 2022

Lynne

Nice but tired!!

Staff very helpful would advise on meals and you could ask for meals not on menu.
Bitten to death by mosquitoes!!!
Hotel reception very nice but rooms are a little tired. We were upgraded to a spacious room and were told that it had recently been renovated. New curtains but floor covering had holes in it!!!.

Partner

10/10

Exceptional

15 May 2022

Vinay

Very beautiful serene property. Full of natural beauty. Amazing and very helpful staff. Enjoyed the company of beautiful 100s of peacocks.

The property is little dated. Couple of minor maintenance issue due to age of the property. The only con is the property is a little bit secluded so you would need a vehicle to go into the town and is not walkable, but the front desk was very helpful in arranging a cab if you need it.

Leisure Family_with_children

10/10

Exceptional

06 May 2022

Padma

A great stay

We could not have had a better stay. Every staff member was attentive, friendly, efficient. I will make particular mention of Mr. Pandyan at the front desk, who assisted us with travel arrangements, but there were also numerous restaurant staff members who were so natural and welcoming. The food was also excellent and the room very comfortable. I cannot recommend the Pasumalai highly enough.

Friends_and_family Family

8/10

Excellent

22 Apr 2022

Pradip

Very relax and quite location from the city. Service very good, especially Subash.

Leisure Friends

10/10

Exceptional

03 Feb 2022

Sarbjit

This hotel is an oasis- it's so beautiful and the staff were helpful, friendly, and so thoughtful. The property felt safe and it was like being taken to another calm world.

Business_and_leisure Self

10/10

Exceptional

14 Dec 2021

Santhanam

Stately premises. The hotel is a calm and relaxing oasis amidst the hustle and bustle of Madurai traffic. Service was consistently polite, efficient and professional. Breakfast spread was extensive and tasty. All in all a very delightful experience.

Leisure Family

8/10

Excellent

26 Nov 2021

Verified traveler

A refreshing break

Awesome location with numerous trees and greenery. A few peacocks were in the property and several birds too. In short a grest break in a forest within the city.

Friends_and_family Family

10/10

Exceptional

16 Nov 2021

SURJIT

excellent front desk staff and very humble

Business_and_leisure Family

10/10

Exceptional

09 Sep 2021

John

Amazing stay

Fantastic location and friendly staff.

Friends_and_family Family

10/10

Exceptional

14 Mar 2021

Verified traveler

An Oasis of Peace

Hospitality that others should learn from. Despite the pandemic the hotel is still the perfect haven to find solace in and once you enter the promises of this oasis of peace everything works and falls in place. The rooms are welcoming, the facilities impeccable and the food on offer delectable. The GM if the hotel of probably the most hands on GM in any hotel. Tajness is not a slogan here but a way of life.

Business

10/10

Exceptional

14 Mar 2021

Verified traveler

The one and only place to stay at Madurai

Business

8/10

Excellent

13 Mar 2020

kamal

Rooms were old. However the location is excellent and the food was good.

I was told that the rooms are being refreshed.

Friends_and_family Family

10/10

Exceptional

03 Mar 2020

SELVAM

Cozy rooms with amazing view

Best place to stay in Madurai!!!

Friends_and_family Family

8/10

Excellent

08 Feb 2020

Suri

Room was very spacious clean but it had smell of mold it was on the furniture property is otherwise nice but furniture should be replaced

8/10

Excellent

21 Dec 2019

Verified traveler

Quiet, secluded, green property away from the hustle and bustle of Madurai. Faded glory perhaps describes it best.

Leisure Partner

10/10

Exceptional

01 Dec 2019

Verified traveler

Old heritage property converted to a hotel. Wake up to the chants of the temple city interspersed with the calls of the resident peacocks. Amazingly attentive staff and a proactive general manager. The only place to stay in Madurai.

Partner

10/10

Exceptional

03 Nov 2019

Verified traveler

very clean.courteous staff.
I would not recommend eating here as food is not as good as the ambience.

Leisure Family

10/10

Exceptional

14 Oct 2019

Verified traveler

Palace type rooms are unique. Breakfast is good . Ambience is nice on top of hills

Leisure Partner

10/10

Exceptional

06 Jun 2019

Verified traveler

Everything was absolutely amazing and the property was stunning. Rooms were gorgeous

Leisure Family

10/10

Exceptional

17 Mar 2019

J David

Old Colonial Style Facility with Personal Service

Unparalleled personal attention from the time you set foot in the hotel. My wife could not eat anything solid because of dental surgery. Mr. Arul and the Chef Suresh came and made sure what she liked and specially cooked for her needs. The staff are excellent.
We chose the place because it is a throw back to an old British colonial style bungalow. It is beautifully situated on top of a hill with a wide view of Madurai.
There is only one restaurant and its strength is the local food which is excellent in quality. You have good company with many peacocks coming right up to you.

The room was large and clean. However, for a Taj hotel one would expect a better a cleaner spa.

Partner

10/10

Exceptional

04 Feb 2019

Verified traveler

Lovely peaceful oasis in this bustling city. Set on a small hill with far reaching views over the city and surrounding area. Comfortable room and excellent service.

10/10

Exceptional

11 Jan 2019

Pankajam

An excellent property, beautiful grounds and friendly and professional staff. Enjoyed our stay!

Family

10/10

Exceptional

14 Nov 2018

Bradley

Nice Hotel

This is probably the most upscale hotel in Madurai, though there isnt much competition for luxury in this city. The only thing I didnt like was that the hotel was spread out like a maze with a lot of hills and stairs, and the food at the restaurant was extremely expensive (more than USA prices) but if you are without car then you have no other choice. Free breakfast and service was top notch.

10/10

Exceptional

28 Aug 2018

Verified traveler

Good service pleasant stay

stayed for 4 nights at this hotel. staff were friendly and approachable. on our first night, the air-con was out of service suddenly and staff were fast to respond to allow us to change to another room. On the next day, GM also came to apologise for this inconvenience and offer to provide us with complimentary spa service.
They were also very considerate, beside providing us with a baby cot which we requested, they also provide us a bath tub for us to shower our baby. staff were polite and courteous as they greeted us whenever we walk around the hotel.
overall, it was a pleasant and memorable stay at this hotel. will definitely revisit this place if we are to go to Madurai again

Family

10/10

Exceptional

01 Jul 2018

cristina

Best food ever

Hands down best chef ever.

I asked chef to do sample dishes and got to try Lot of amazing dishes.

8/10

Excellent

26 Mar 2018

Verified traveler

good location

Bedroom quality was pretty average. Bed linen, blanket, etc need refresh as it looked poor.

10/10

Exceptional

17 Mar 2018

Vivek

A Great Stay

Hotel was nice just one thing if your hiring your own vehicle then it is good otherwise you have park vehicle at bottom of the hill on the hotel is located...otherwise, everything is good just that bar and restaurant close at 11.00 pm which is very early

Family

4/10

Poor

12 Mar 2018

NM

“Old English residence- now a hotel”

It was not all that good
Lot of hype!

Partner

4/10

Poor

28 Dec 2017

Rattan

Horrible room was given

Old old. Old linens and very moldly smell. Bed was extremely uncomfortable for two people. The walls were old and moldy. Was very very disappointed after paying $138 US dollar for one night. It was room 16

8/10

Excellent

24 Sep 2017

Rengaswamy

Comfortable Stay

It was a short stay, so it is difficult to assess the hotel thoroughly.

Family

8/10

Excellent

16 Sep 2017

Princr

Excellent hotel to relax

The hotel is situated on a hill and secluded. Ideal for relaxing! Food is excellent. However, price has increased sharply compared to last year!
It was too hot to venture out in July.
The hotel staff was friendly, but sometime the reception staff was not very attentive. This is only a minor criticism.
I would recommend this hotel for families wanting to visit the amazing local temples of timeless architecture.

8/10

Excellent

07 Sep 2017

SINNAKAMAN

Very nice & comfortable stay.

10/10

Exceptional

13 May 2017

Sandy

Excellent service to details.

Overall stay was memorable and very comfortable. Excellent restaurant service by Baikkia Lakshmi and Arul's staff. The hotel was set in a nature like atmosphere. I would strongly recommend this hotel for anybody including overseas folks like us that they should choose this hotel over other hotels in Madurai.

8/10

Excellent

03 Apr 2017

Ravi

Away from the city centre on a hilltop with a view

Had a pleasant stay. Room was clean and good. Staff were friendly and helpful.

Family

6/10

Pleasant

22 Jan 2017

Lawrence

Beautiful grounds, comfortable, slightly outdated

Beatiful grounds with nice views, good restaurant.

Family

8/10

Excellent

23 Dec 2016

Verified traveler

Nice hotel

The hotel has plumbing issues.

Partner

10/10

Exceptional

10 Dec 2016

Antony

Enchanting hotel with Peacocks

We had a pleasant stay, Excellent services, Unique property , good food

Family

10/10

Exceptional

28 Nov 2016

Verified traveler

Nice location on top of the hill

Stay was very nice and hotel and its staff are very good.

8/10

Excellent

16 Jul 2016

Verified traveler

Nice colonial style hotel

Nice colonial style hotel. Quiet and lots of greenary. Room is clean. Buffet breakfast has a wide spread. Hotel staff is helpful and friendly. Will definitely book this hotel again if I return to Madurai.

8/10

Excellent

23 Dec 2015

Caroline

Good hotel with views of Madurai below

Enjoyed two nights here. Food was excellent, room had a pleasant view of swimming pool and it was good to be up on top of a hill away fom the intense heat of Madurai but near enough for ease of access to sights.

8/10

Excellent

21 Dec 2015

Verified traveler

Nice hotel

good rooms, friendly staff and great views. Breakfast was excellent. Food was generally good.
Staff was friendly. Hotel drivers are very courteous

10/10

Exceptional

13 Nov 2015

David

Wonderful hotel

This is a beautiful hotel with an interesting history. It is a few kilometers from the Meenakshi temple complex, but a welcome oasis after a day in town. I took auto rickshaws back and forth

Family

6/10

Pleasant

18 Oct 2015

Fritz

Nice, but needs a makeover

Nice staff. Hotel grounds beautiful, but the hotel itself is in need of a makeover.

10/10

Exceptional

26 Sep 2015

Dennis

Charming old hotel

What a charming old hotel. It is well run and atmospheric with a view of the Manakshi Temple. Located a short drive away ffrom the center of the hectic city on a hill, we found it to be perfect for our needs. The food was great, the service first class, our upgraded room was huge and the beautiful gardens were a plus.

Partner

10/10

Exceptional

28 Jul 2015

Robert

Comfortable hotel with view of city and temple

the hotel is a fine old Colonial mansion converted to a very spacious and comfortable hotel. Beautiful garden environment, with swimming pool. an excellent restaurant with very helpful staff.
Situated on a hill with fine views of city, Menakshi temple and Elephant mountain. I had a very pleasant stay.

10/10

Exceptional

02 Jul 2015

Rajesh

excellent as always very nice service
spa was great
lovely laid back ambience

10/10

Exceptional

09 May 2015

AARON

Great for families

Superb with personal services

10/10

Exceptional

30 Mar 2015

john

Amazing service by the staff!
Nice facilities.
Best hotel in Madurai.

8/10

Excellent

18 Mar 2015

Rose

Great stay in Madurai

Great hotel with lots of historic charm.

10/10

Exceptional

04 Mar 2015

RAJA RAO

LOCATION

Situated at a nice location. Has a wonderful garden with peacocks and other birds. Good to walk and take rest without any pollution.

10/10

Exceptional

27 Feb 2015

Prince

A fantastic hotel to relax!

An absolutely great hotel to relax in! Great food! Very helpful staff! Hotel car drivers are highly motivated, trained and very polite!

I wish, all the other hotels follows the same ethos! Will stay there again for an extended period next year!

10/10

Exceptional

10 Jan 2015

Jagdish

Fantastics and sublime

What a fantastic place to spend few days in outstanding natural beauty, surrounded by peacocks and green trees, offering an exquisite food in a beautiful setting of restaurant with lavish views over the valleys. The staff are sublimely pleasant who climb steps after steps to serve you in your rooms. when in Madurai, stay in this small but high standards place.

Partner

6/10

Pleasant

03 Jan 2015

Anon

Overpriced for what it is.

Ok. Nice location and ambiance. I feel it is overpriced

8/10

Excellent

29 Dec 2014

Suzanne

Peacocks and a Great View

I came to Madurai to visit Temples and Akshaya Trust. A friend had just stayed at this hotel and liked it plus I really like the Taj property group. Coming from the Taj Mahal Palace in Mumbai I have a really high standard. This hotel is nice, comfortable and the staff very helpful but it is a tiny bit of a country cousin. The view in the morning from the breakfast space is super and I really liked all the peacocks wandering around however if you have any walking issues it is quite a walk from one's room. The evening head chef made me a wonderful dinner and I even asked for a bit more of his appetizers. I would stay here again especially because of the lovely location.

10/10

Exceptional

14 Dec 2014

Suresh

Truly exceptional place, great experience

Fabulous property, perched on a hill overlooking the temple, with peacocks idling by. General Manager Indranil and his team put up a great show and we were treated like royalty. Wonderful experience.

Family

8/10

Excellent

05 Dec 2014

TwoRuggedRises

Inconsistent Service

I stayed at this hotel two separate times - the first stay a week ahead of the second stay. First stay of two nights had been booked direct. Second stay of one night booked on Expedia. Vast difference between the two stays for the room and for the quality of service. Lovely place, but the room is better when booked directly with hotel. Deluxe option is better than standard option but both are good. Restaurant staff are inconsistent on service, but they also work extremly long days! Food is good. Drinks are expensive. Property is wonderful! An oasis away from the city hustle. A pleasure!

10/10

Exceptional

18 Nov 2014

S

nice hotel

good ambience, lovely hotel..good staff. there were pretty peacocks around, location and rooms are very good.

8/10

Excellent

08 Nov 2014

Verified traveler

Managerial issues

I had booked the hotel for my parents as they were transiting. It was ther anniversary, so i called up to request for a small cake to be sent to them, on payment. However, the hotel staff was kind enough to assume me that it would be complimentary. however, when i called up my parents at about 9 PM,they said they hadn't received any cake from the hotel.I called up the hotel to speak to the duty manager, and turns out he wasnt available.I left him a message to call me back, but the call never came. At about 10 PM, a cake was delivered to my sleepy parents.Its not a big deal,, probably someone slipped up, but I expected someone to call me back, even if the cake was not delivered. Rather, by delivering the cake at 10 PM, the whole meaning was lost..Didn't expect this from Taj.

Partner

10/10

Exceptional

31 Oct 2014

Chandrasekhar

premium property on a hill

We enjoyed the taj hospitality to the hilt. The location was away from the hustle bustle of the city and property was well maintained. We will always stay here in future trips to the city..

Partner

8/10

Excellent

19 Oct 2014

Verified traveler

nice stay in a grand hotel

my wife and i enjoyed two wonderful days at the Gateway touring Madurai; our room was comfortable (and enormous) with seating for 4 on the porch, a king bed, couch, desk, table, and large bathroom; the restaurant was quite good, though we found the a la carte dinner and lunch items to be better than those on the buffet; our tuk tuk driver, Pandy (aka \"007\"), arranged by the front desk, twice took us to the main temple in town (about 15-20 mins.) and waited several hours to take us back to the hotel; he was exceptional.

Partner

10/10

Exceptional

13 Oct 2014

Rajesh

Lovely Colonial Building

INteresting place well maintained. You can see peacocks all around dancing. Good pool and TT and gaming options. Kids loved the food and ambience.

4/10

Poor

30 Sep 2014

pkmcal

Good Ambience but that's it.

The arrival at Hotel was pleasant with Dancing Peacocks in view. The check in was messy. The room # 33 is as large as a small hall on ground floor. But room did not had any toiletries or sleepers except washing soap and shampoo and had a stinking smell as found in old unmaintained hotels. There was a big spider roaming around in room and made sleeping difficult. There is not much to write about except the hotel is located on a small hill with beautiful view of city and surroundings with lots of birds all around. It is not value for money you pay.

10/10

Exceptional

24 Aug 2014

M Kumar

Beautiful greenery park stay away from city

Hotel is away from city pollution and yet close drive to city . There is even a temple in the hotel premise. A real true Temple City. The sound from the temples gives excellent ambience . Will never stay anywhere else in Madurai the next time. Peacocks everywhere. What a sight. The Indian oil massage is the best experience . Food is great and service is excellent.

Family

8/10

Excellent

19 Aug 2014

Verified traveler

Hotel on top of the town

Nice hotel, staff very friendly and it's located at the top of a hill that over looks the city. Peacocks galore walk around the hotel grounds

10/10

Exceptional

11 Jun 2014

ram

Great location

Very large property on a hill with peacocks strutting in lush surroundings .

Well maintained, food is excellent

Staff are extremely courteous

I'm a regular guest

4/10

Poor

10 Jun 2014

World traveler

DIRTY!!!

-Dirty rooms, inexperienced staff. Most of the time the staff looked lost especially around the breakfast buffet area. The room we checked into had hairs on the beddings and mould in the bathroom. We got moved to a smaller room, with double bed even though we had paid for a superior room with king bed.
-They charge for Wifi. Funny thing when we went to pay for it, another guest was checking in and said: I never pay for wifi so i'm not going to this time as this should be free. The reception said it was fine and he wouldnt have to pay when we had to pay for it.
-During our stay, we wanted to call back home to Australia- reception told us it will only be 250rupees for half an hour, but when we went to pay outstanding amounts upon checking out, they told us we had to pay 2600 rupees for a 15 minute call- had to debate this with the manager until he accepted that they had made a mistake in quoting us the amount and told us we didn't have to pay this.

8/10

Excellent

05 Jun 2014

aaron

excelant location with natural surroundings

good..but could be better

10/10

Exceptional

22 Mar 2014

RSR

best hotel in madurai

It was one of the best experience i had. The hotel is ideal retreat from busy life and crowdy city. A nice view from the Pasumalai hill of the city and surrounding natural forest like environment is very soothing. Front-dest manager and restaurant and other staffs were very cordial and prompt. Perhaps the best Taj hotel in India in terms of hospitality and serenity.