Intercontinental Hotels Real San Pedro Sula

4/10

Poor

08 Mar 2026

Jonathan Samuel

I got a bad room! The corner which is smaller! Seems like when you book through expedia you het this done. Also the terrace by the pool was loud music!

Partner

10/10

Exceptional

01 Mar 2026

Valentin

Everything was perfect. I come back again for sure.

Partner

10/10

Exceptional

16 Feb 2026

Olga

Staff went beyond their responsibilities to make us feel comfortable

Partner

4/10

Poor

02 Feb 2026

Quishan

The food and overall experience was very good.But we had a very bad encounter with the housekeeper.We had the non Disturbed sign on the door and the housekeeper she did not care. She still came in the room and I was in my underwear.And she did it more than one time.

Business_and_leisure Family

8/10

Excellent

26 Dec 2025

Alicia

Everything was fantastic, but the free breakfast was a false advertisement!!

Business_and_leisure Family_with_children

6/10

Pleasant

23 Dec 2025

Freddy

I chose this hotel because it was recommended to me as a top-tier property; however, my experience felt more in line with a 3-star hotel.

The parking was limited, and while the rooms were clean, they were not very updated. The hallway carpet had a noticeable old smell not unpleasant, but noticeable.

Customer service was good however I feel the price is somewhat high for what the hotel offers.

Overall, I would rate this as a 3-star hotel. There are other hotels in the area that may offer same or better experience, although I did not have the opportunity to stay at them.

10/10

Exceptional

11 Dec 2025

Julia Solano

Beautiful hotel i really enjoy my stay at this hotel

Leisure Self

10/10

Exceptional

24 Nov 2025

Sandra

Friendly staff, clean!!!!

Leisure Family

2/10

Poor

22 Nov 2025

FERNANDO

FLIGHT WAS CANCELLED 2 DAYS IN A ROW CALLED TO ASK FOR HELP. SO I COULD CANCELLE RESERVATION AND THEY REJECTED AND CHARGED ME THE ENTIRE 3 DAYS

Business Self

6/10

Pleasant

10 Nov 2025

RAMON

First time in this hotel,beautiful ,clean ,good location ,comfortable beds and pillows.my husband and my stayed for 3 nights ,they charged us breakfast for those days and we didn’t have it during our stay ,we talked to the lady in the front desk and we had to pay por that ,that is why I’m upset with this hotel ,everything else is fine.

Partner

10/10

Exceptional

10 Nov 2025

Edith

Definitely I’m come back, are the staff Hotel was nicely specially Mr. Melquicedec, if you are looking for a Hotel with a variety of restaurants this is a great place.

8/10

Excellent

02 Nov 2025

Jennifer

Clean lines , comfortable

8/10

Excellent

27 Oct 2025

Elsi

Clean, safe and breakfast options were amazing!

10/10

Exceptional

14 Oct 2025

Eliabeth

Every time I come to town, I choose this same hotel because it feels like home. The people are so kind, the rooms are cozy, and the service is always wonderful. I’m always happy and relaxed here.Love this place

Leisure Friends

10/10

Exceptional

14 Oct 2025

Angel

I like the staff and the cleanliness of the place

Leisure

10/10

Exceptional

10 Oct 2025

Silvia

Lugar muy acogedor, buenas instalaciones, excelente servicio de alimentación - variado y ambiente

Business

10/10

Exceptional

02 Oct 2025

Emilio Jesús Rodríguez

Excelente

10/10

Exceptional

26 Sep 2025

Julia Solano

I enjoy my stay

Business_and_leisure Self

10/10

Exceptional

22 Sep 2025

Lizeth

Very good

10/10

Exceptional

05 Aug 2025

Adilson

Food was good

Leisure Partner

10/10

Exceptional

27 Jul 2025

Denis

Great service

4/10

Poor

06 Jul 2025

Uriel

Walls seemed to be made out of paper. We heard the next door’s conversation clearly.

Leisure Partner

10/10

Exceptional

15 Jun 2025

Quality

Perfecto

Business

10/10

Exceptional

29 May 2025

Joel

So amazing to stay and excellent service thank you so much for everything I need it and I will back again soon

Business Family

10/10

Exceptional

15 May 2025

Randy

My wife and I have enjoying here for a year and a half over six or seven visits always have a great time with the staff and the food.

Leisure Family_with_children

10/10

Exceptional

12 May 2025

Diango

Nice

8/10

Excellent

24 Apr 2025

Carlos

El señor que ayuda a llevar el equipaje a las habitaciones tendría que ser el encargado de recibir a las personas y hacer el registro ya que es una persona tan amable y se gana el respeto de cualquiera,al contrario de las séñoras que nos recibieron, ellas parece que son las dueñas del hotel,falta de amabilidad,carisma o buen trato a las personas, No me volvería a quedar en ese lugar por eso. Decepcionante el ambiente, personas con falta de cultura que se creen ricos por trabajar o hospedarse ahí que por cierto hay lugares mucho mejores, claro que hay que viajar y salir de su país para que entiendan mejor de la vida.

Leisure Family

10/10

Exceptional

18 Feb 2025

Nydia

The staff was friendly

Business Self

10/10

Exceptional

09 Feb 2025

Iván

Convenient

Leisure Family_with_children

10/10

Exceptional

02 Feb 2025

Richard

N/A

Leisure

2/10

Poor

28 Jan 2025

Lorena

First , there was no water . Cable on tv was not working. When the water came , it came with dirt .

Leisure Partner

10/10

Exceptional

10 Jan 2025

Carl

We have no Spanish. Everyone was patient with us and helped us get registered and at the restaurant with ordering our meal. It was nice to have hot water in the shower and the room was comfortable and clean.

Leisure Family_with_children

10/10

Exceptional

18 Dec 2024

Arlette

Todo muy trankilo

Leisure

10/10

Exceptional

05 Dec 2024

Leonidas

Amazing hotel

Leisure Family

10/10

Exceptional

01 Dec 2024

Carlina

Great!!

Leisure Family

10/10

Exceptional

01 Dec 2024

Carlina

The Hotel Real Intercontinental is a great place to stay, Employees are amazing, like family, Courteous, well educated, considerate, compassionate, loving and very attentive! Felt at home! Rooms are great! please keep
It up, you are one of the Best or the Best! I am so Happy and enjoyed it!! Melquisidet and Rigoberto were excellent, honestly as soon as you arrive the pampering begins!! GOOD

Leisure Family

10/10

Exceptional

29 Nov 2024

Wendy

The best hotel in San Pedro Sula you feel like you are in home , I highly recommend it.
Friendly staff, delicious food, very affordable

Leisure Partner

6/10

Pleasant

07 Oct 2024

Ricardo

Lots of noise in next room. I requested transferring from room but staff did not coordinate

8/10

Excellent

26 Aug 2024

Raquel

The staff was very helpful and friendly. Rooms could use some updating but were comfortable.

Friends_and_family Family

8/10

Excellent

22 Aug 2024

Jose

Good hotel but a level below usual Intecontinental standards

Business Self

8/10

Excellent

27 Jul 2024

Michael

B

10/10

Exceptional

12 Jul 2024

LILIAM

the best hotel ever!

Business Self

10/10

Exceptional

11 Jul 2024

Claudia

Great Hotel, excellent food and staff!

Business Partner

10/10

Exceptional

06 Jul 2024

Edwin

Great food friendly staff

Leisure Family_with_children

10/10

Exceptional

26 Jun 2024

Levi

I can't wait to go back. Excellent service.

Leisure Friends

4/10

Poor

18 May 2024

Michael

Lack of communication

We had requested a crib for our room with months in advanced and when we got there they said “all the cribs were in use” I told them they should have notified us so bring our own. Additionally, we asked for transportation form the airport to the hotel, but since we never got an email, WhatsApp message or phone call to confirm we thought it wasn’t booked. My wife called that morning before we departed the US and they said they didn’t have transfer for us. When we arrived to the hotel, we then found out that our taxi was waiting for us at the airport and we had no idea. They charged us for the taxi anyway..:
The room we stayed our first night has dirty carpets, you could tell they haven’t changed them in years and they are not being washed. The coffee maker was dirty, we made a coffee in the room and it spit out white floating things. Lastly, the curtain didn’t close all the way. People were overall nice. The food was ok. I thought he breakfast was overpriced for what it was so we went to Welchez cafe for food ( def recommend this spot) we also went to sobre less for coffee which was good.

Friends_and_family Family

10/10

Exceptional

17 May 2024

Matthew

World class property and service. Newly renovated. The lounge/club level is a must for the breakfast and happy hour, it is worth the money. There was a miscommunication about being transported from the airport, but the receptionist apologized and sent a complimentary fruit plate to our room, I was satisfied. The pool area was comfortable to hang out at with the pool being a perfect temperature. Rooms were clean and modern. The best part of the hotel is the staff. You were always greeted with a smile and a good morning/evening. They went above and beyond for any request. We had a massage, expensive but the therapist was highly skilled and worked out our travelers knots. I would recommend having some small bills, US or local currency, for tips. The staff does not expect tips but definitely deserve them. You can make their day with $2. I don’t think could be a better stay in the city.

Leisure Partner

10/10

Exceptional

14 Apr 2024

Isabella

Good

10/10

Exceptional

22 Mar 2024

Guadalupe

I loved the customer service! The staff was very nice and helpful.

Leisure Self

4/10

Poor

18 Feb 2024

Rhina

So sad for a intercontinental

10/10

Exceptional

26 Oct 2023

julia

Good service. Staff so nice

Leisure Family

10/10

Exceptional

30 Sep 2023

oto

me cobraron dos veces el desayuno
calidad ha bajado mucho
y el precio se duplico

10/10

Exceptional

15 Aug 2023

Dolores

I am Highly recommended 👌 very satisfied with the quality and services, the restaurant was excellent, very clean and convenient to the airport , i will be able to come back 🙌👌

Business Self

10/10

Exceptional

10 Aug 2023

Otto

New pool area!

Business

2/10

Poor

30 Jul 2023

Wilmer

Rude stuff at front desk

Leisure Family

10/10

Exceptional

20 Jul 2023

Alan

The staff was helpful and kind, and the room was very nice

Leisure Family

10/10

Exceptional

10 Jul 2023

Enrique

Perfect

10/10

Exceptional

05 Jul 2023

Patricia

I really like this hotel in San Pedro Sula, my stay was pleasant and comfortable.

Leisure Friends

6/10

Pleasant

13 May 2023

Bill

I was nice

Business Family

8/10

Excellent

06 Apr 2023

Randall

The hotel is great, clean, comfortable, and well-located. Despite the pool and the bar area being renovated, no issues or disturbances were perceived. However, the food was not great, and the buffet that they had for breakfast, lunch, or dinner was not aligned with the quality of the facility. The coffee was awful, and the hotel should promote Honduran coffee. They can improve

Business

10/10

Exceptional

02 Mar 2023

Pamela

The staff members were all courteous and pleasant. Rooms were clean Breakfast food was superior

Leisure Self

10/10

Exceptional

21 Feb 2023

Greg

One of the best hotels I have stayed at. Staff was perfect….

Business

8/10

Excellent

20 Dec 2022

Rodolfo

Check in was quick and profesional but they didnt know I am a IHG member, believe thats something the hotel should know and not the customer. Small negative, but person was friendly and courteous.

Business Family

10/10

Exceptional

10 Dec 2022

Elvin

Nice clean

10/10

Exceptional

06 Oct 2022

David

Everything great service food excellent

10/10

Exceptional

03 Oct 2022

lesly

I like the atmosphere, the cordiality of the employees from the door men until the receptionist and the restaurant employees too.

Business_and_leisure Family

10/10

Exceptional

18 May 2022

NANCY

Good Choice

Super clean, friendly staff, great location, good restaurant on site, secured location.

Partner

10/10

Exceptional

25 Apr 2022

Arlette

Everything exelente is beautiful 👍

Business_and_leisure Family

10/10

Exceptional

12 Apr 2022

Erick

Amazing food and service. woa Im impress.

10/10

Exceptional

28 Mar 2022

Jonathan

Best hotel in san pedro sula! Good rooms, good sleep

Leisure Family

8/10

Excellent

21 Mar 2022

Danielle

Loved the Shower, the bed, pillows and wonderful sheets. Did not like the fact that I could not charge phone at night table. Furniture is out dated.
Upon arrival my rate was different than what I had arranged with Expedia. they fixed it

Leisure Self

4/10

Poor

17 Mar 2022

Allan Geovanni Orellana

Too many strange people going in and out from hotel without being customers. The room they gave me was right next to the supplies room and its very noise too early in the morning. Need more respect for customers.

Leisure Self

10/10

Exceptional

15 Mar 2022

Alondra

Every body is very friendly.

8/10

Excellent

07 Mar 2022

John

A good quality hotel.

Leisure Partner

10/10

Exceptional

06 Mar 2022

LUIS

The gym was nice. The best part of staying at this hotel is the incredible customer service and dedication of the staff, especially in the restaurants.

Business Self

2/10

Poor

23 Feb 2022

Jeny

I reserved a room with two beds, however at check in I was told that my reservation was for a king bed. I asked the receptionist if he could chance it and he said no because there where no more rooms with two beds available. I proceed to show him the confirmation that I received from the hotel and then he decided that there were rooms with two beds available. It’s my opinion that the staff at the hotel are racially bias. At breakfast my friend and I sat at a table and waited for a long time before we were offered coffee or a menu when they were other people coming in after us and were being served immediately.

Leisure Friends

10/10

Exceptional

20 Feb 2022

Alfredo

excellent breakfast

Leisure Self

10/10

Exceptional

10 Feb 2022

JESSIKA

Loved everything

Business

10/10

Exceptional

07 Feb 2022

Henrry

The hotel really pass my expectations, awesome breakfast, the staff was very helpful. Maybe the only thing that they need to upgrade is the old red carpet on the hallways. But I really recommend this hotel

Business Self

2/10

Poor

02 Feb 2022

Verified traveler

Nice location, nice lobby, nice people I don’t like rooms with out windows to open, it feels unsafe considering this pandemic time.

Leisure Partner

10/10

Exceptional

18 Jan 2022

Maria

Everything was great.

Family

10/10

Exceptional

09 Jan 2022

Jesus

The room was awosome, but the only I don’t like was the food in the bambú restaurant. The pizza was no good at all

Leisure Family

10/10

Exceptional

09 Jan 2022

Carlos

Excelente!

Leisure Family

8/10

Excellent

05 Dec 2021

Patrick

The screaming kid across the hallway was about the only bad thing about our stay. The food on site is pretty good, and lots of options. The location is also probably the best in the city, as one mall shares a parking lot and the other is less than a mile away.

Partner

6/10

Pleasant

23 Nov 2021

Rivera

My room was in the second floor . It was very noisy , I could hear the music in downstairs restaurant . Also the room was very dusty . Service was great however and personnel was very helpful . Ok

Business

2/10

Poor

11 Nov 2021

Carlos Roberto

El menu del bufet no esta muy adecuado y otra cosa la privacidad del descanso estuvo muy mal tuve q informar los escandalos q estuvieron hasiendo varios niños q estuvieron hospedados en el hotel eso paso en el 5 piso nose porq hoy estan fallando en muchas cosas en el hotel ya enlo mendionado antes soy un cliente frecuente por eso mequejo de ante mano muchas gracias

8/10

Excellent

02 Nov 2021

Brant

The food in all three restaurants was fantastic, lounge area around the pool was so relaxing.

Leisure Partner

10/10

Exceptional

24 Oct 2021

Monica

Fabulous hotel

Greattttt upgrade

Business

10/10

Exceptional

12 Oct 2021

Edward

My first Honduras trip

One night stay to catch flights back to Canada. Will be going though many times from now on and will be staying there in the future. Very clean hotel, friendly staff.
Edward J Grant...Pilot/Businessman
Lifetime Achievement Award by Tourism Industry Association of Canada in 2009.

Self

8/10

Excellent

02 Oct 2021

RICARDO

property is ok

Business Self

10/10

Exceptional

20 Sep 2021

Juan

Excellent!!!

Business_and_leisure Partner

8/10

Excellent

19 Aug 2021

Verified traveler

Location,, easy access from lobby to rooms, restaurant, pool and gym.

Business_and_leisure Self

10/10

Exceptional

01 Aug 2021

Verified traveler

Great staff, beautiful hotel, wonderful restaurants, and fast WiFi! The staff went above and beyond to help me make arrangements for the next leg of my journey in Honduras.

Business_and_leisure Self

10/10

Exceptional

16 Jul 2021

Carlos H

Excellent stay

Excellent hotel. Really friendly people, from the doorman to the reception and restaurant people. Good location.
One note: Printer is jamming paper. Please fix it.😊😊, get a wireless laser printer…my suggestion.

Business

10/10

Exceptional

13 Jul 2021

Verified traveler

Truly enjoyed our stay, great service. Breakfast buffet is delicious, staff is great, rooms are very clean!

Leisure Family

10/10

Exceptional

13 Jul 2021

Verified traveler

Great service. Well received and location near everything

Leisure Family

10/10

Exceptional

09 Jul 2021

Jorge

Everyone was friendly and courteous

Friends_and_family Family

2/10

Poor

05 Jul 2021

Verified traveler

The room and carpet was dirty,

Business_and_leisure Self

10/10

Exceptional

13 Jun 2021

Verified traveler

Very clean property, everything as seen in the pictures…

Leisure Partner

4/10

Poor

12 Jun 2021

Verified traveler

A/C broke down over night, horrible pipe noise overnight. The room I got transfers for the 2nd night the bathroom vent made a sound that sounded like it was begging to be replaced

Business