Name: Quality Inn Marshall near I-69
Address: 204 Winston Drive, Marshall, 49068, US

10/10

Exceptional

03 Aug 2026

M

Staff has been very kind. Easy location and rooms are clean.

4/10

Poor

02 Aug 2026

David

Smell of fresh asphalt covering permeated facility. Lost power for 2 hours. Run down in appearance, breakfast so so but coffee poor. Seemed to be a collection of folks wandering the hallways for a bit. Better than camping in a thunderstorm though.

2/10

Poor

02 Aug 2026

Siera

The entire hallway smelled like a mixture of smoke and something foul. The carpet in the hallway was filthy and has not been cleaned any time recently. The room was far from clean and the bed was not made, it looked as though they just pulled the blankets back up after the previous guests. The smell was awful in the room. The staff seemed to find more enjoyment and laughter than empathy when the concerns were brought to their attention.

10/10

Exceptional

15 Jul 2026

Tamara

Everything was good

10/10

Exceptional

12 Jul 2026

Hannah

This is an older hotel that is getting upgrades. Beds are the most comfortable beds I haven't ever slept on, no lie. Hot tub and pool are heated/cooled perfectly. If you have the chance, get the executive suite, room 201 or 202. Unbelievably the largest room ever and a balcony overlooking the atrium pool area. Breakfast was included and coffee was delicious. Thank you for a wonderful stay!! ❤️

Partner

10/10

Exceptional

05 Jul 2026

Chelsea

Great stop. Good breakfast!!

Partner

8/10

Excellent

03 Jul 2026

Kristen

The rooms were clean, staff was friendly, pretty quiet. The breakfast was not amazing. Biscuits & Gravy= good. Waffle mix was water, orange juice was water, sausage was pink inside.

8/10

Excellent

30 Jun 2026

Chris

For the price it was good

Friends_and_family Family

8/10

Excellent

30 Jun 2026

Melanie

I plan to stay again soon as we will be back to visit family. It is centrally located near the highway which is helpful. The staff were so friendly. There were a lot of families present. The pool and breakfast area looked very nice. The hotel hallways and stairwells were not very clean and looked shabby but when I got into my room, it was extremely clean and well maintained. The bed was very comfy, AC and TV, Fridge worked well. My sheets were a little stained but clean and smelled fresh. Overall it was exactly what I wanted, good price with a clean room.

Self

2/10

Poor

28 Jun 2026

Warren

So gross. Boogers on the towels and sheets. Sink didn't drain. Pillows smelled like an armpit. Weird stains on everything. Have they heard of bleach? Found half a gummy bear on the desk. Do they clean anything properly?

Business

4/10

Poor

28 Jun 2026

scott

This hotel was very dirty and very run down. All of the carpeting throughout the property had stains and looked very dirty. I would never stay here again.

Family

8/10

Excellent

22 Jun 2026

ann

Staff very nice and helpful

2/10

Poor

14 Jun 2026

alexandria

Room had black mold in the shower the sheets had yellowish tan stains and when we looked at the one side it had a spot about 4 inches long and and a one inch to two inch wide spot of mold on it

Partner

6/10

Pleasant

14 Jun 2026

Carrie

Not clean. Being renovated so maybe it will improve? Pool and hot tub looked nice but we didn’t have time to use them. Staff was helpful!

Friends_and_family Family

2/10

Poor

08 Jun 2026

Tricia

.

10/10

Exceptional

07 Jun 2026

Lori

Easy to locate. Quiet location. Food and gas stations nearby. Easy access to I-94 and I-69.

Self

4/10

Poor

07 Jun 2026

Amber

.

Self

6/10

Pleasant

24 May 2026

Colleen

The property could use a refresh. It looks and feels tired.

10/10

Exceptional

07 May 2026

DOUGLAS

The whirlpool/spa and swimming pool were a blessing after 9+ hours driving. I specifically scheduled our stay there for the whirlpool. Us old farts need that after driving for hours.

Partner

2/10

Poor

04 May 2026

Abdulla

The room was not clean and the staff was not rest Respect

10/10

Exceptional

26 Apr 2026

JAMES

There was a problem with my room, and they took care of me right away, putting me in a new room that was just fine. You can't ask for more than that. Breakfast was fine.

Self

8/10

Excellent

26 Apr 2026

Myrna

Didn’t eat breakfast, they can clean their bathroom better. Room was clean.

2/10

Poor

25 Mar 2026

David

No it had dead bugs all over by the pool. We checked out within 30 minutes. They would not refund us. Very dissatisfied.

Friends_and_family Family

4/10

Poor

07 Mar 2026

Tracy

The entire place smelled of smoke. The hallway floors were filthy. The sheets had stains and the furniture was really worn.

Friends_and_family Family

10/10

Exceptional

04 Mar 2026

Stephen

Hotel was comfortable, breakfast was good. Rooms need a good cleaning and a lot of renovation. Sheets had spots, carpets dirty and walls need to be painted.

Partner

2/10

Poor

24 Feb 2026

christina

Blood on the bed, hair all over, sheets looked flipped over and used, smelled awful. 😢 worst experience ever! Walked in and walked out, REFUSING MY REFUND!!

6/10

Pleasant

19 Feb 2026

Dawn

The pool was awesome 👌 but the room had some electric problems and had to unplug the mini fridge sounded like it could take off like a plane!

Partner

8/10

Excellent

15 Feb 2026

Jennifer

Staff was friendly and room was clean, but very outdated. Pool and hot tub were great.

Leisure Friends

6/10

Pleasant

09 Feb 2026

Vic

Staff was fine, room could use an update.

Leisure Self

2/10

Poor

25 Jan 2026

Melissa Lynn

Not clean. Broken furniture in the room, you can tell they don’t clean the whole place and there was trash on the floor from someone else. I won’t ever stay here again.

Business Self

8/10

Excellent

19 Jan 2026

Dawnn Marie

Great staff. I had complaints about my room and it was upgraded with no charge.

Leisure Self

10/10

Exceptional

16 Jan 2026

Tai

The staff was kind and helpful, my room was clean, and the hot tub was relaxing.

Business

2/10

Poor

06 Jan 2026

Robin

A man trying to enter the building while I was standing by the door didn't have the right key and wanted me to let him when I refusedin when I refused.

Friends_and_family Family

4/10

Poor

26 Dec 2025

Rick

Serious problem in the room

Leisure Partner

8/10

Excellent

22 Dec 2025

Darci

Clean

2/10

Poor

02 Dec 2025

Kelly

Very old and not worth the money you pay to stay here. Fire alarm kept going off throughout the night and when I finally got a hold of the front desk they said it was due to somebody smoking in the room but it kept going off every 30 minutes from 4 AM to 7 AM.

Business

10/10

Exceptional

22 Nov 2025

Dragan

Great location. Clean. Excellent customer service!

Business_and_leisure

10/10

Exceptional

08 Nov 2025

Michael

Great staff good breakfast

Partner

6/10

Pleasant

31 Oct 2025

Debra

The lobby smelled really clean. Rooms were okay. It is an older hotel. There were two flies in my room. Lampshades were really dusty. Staff were very nice and accomodating. Breakfast was good. Had to warm it up in the microwave but that is not a big deal.

Friends_and_family Friends

10/10

Exceptional

28 Oct 2025

Donald

The staff was friendly and knowledgeable and the rooms were comfortable.

Leisure Family

6/10

Pleasant

17 Oct 2025

Randal

Parking

4/10

Poor

06 Oct 2025

Leslie

Housekeeping knocked on door at 935am. We had our do not disturb sign on and check out was at 11. We could not use our keys to get in the door close to our room. I am thankful for the up grade on room. But I am not impressed with the cleanliness of the room and the lighting. I paid 20$ for early check in and all lamps had dust, window had lots of bugs in it and had to have someone come clean it. Remote had tape on it. Phone had in proper room number. I was an executive housekeeping manager at a hotel. For the price and extra pay for early arrival, that I got I feel I paid to much for what I got.

8/10

Excellent

04 Oct 2025

Justin

Very friendly staff! Smooth check in. Clean facilities!

Leisure Partner

10/10

Exceptional

03 Oct 2025

william

Friendly staff and clean rooms. Did not swim but the pool looked nice. Hot tub was under maintenance. Breakfast was okay, normal for a hotel breakfast.

Business_and_leisure Self

6/10

Pleasant

03 Oct 2025

Tricia

The property is showing its age with both furniture in rooms and cleanliness. The cabinet in our room looked like something ate the entire bottom of it, but I was told it was just old. Also the carpets were in need of cleaning or replacement.

Leisure Family

10/10

Exceptional

29 Sep 2025

jeff

The staff was great, the breakfast too, the bed was big. We got a king. Thank you for making our stay enjoyable

Business_and_leisure Pet

6/10

Pleasant

22 Sep 2025

Amy

Came in the lobby at 2 and was told quite rudely that there was no check in until 3. Both beds had stains on the bedding and the pillows. Free breakfast had to be eating inside of a very small space and all the tables were dirty.

Leisure Family

2/10

Poor

14 Sep 2025

Rosie

Not maintained at all pool look awful cabinets in breakfast area broken. It was clean but not the right way at all

Leisure Family

10/10

Exceptional

09 Sep 2025

Valerie

We stay here again!

Our Girlfriend weekend to Marshall's Home Tour was great and we enjoyed the friendly atmosphere at the Quality Inn. The staff was very friendly and helpful and the hot breakfast was excellent.

Friends_and_family Friends

10/10

Exceptional

08 Sep 2025

Terese

* location was in a nice area and easy to get into battle creek area
* check in lady was super nice
* building inside could use some upgrading, carpet old and worn

Leisure Partner

4/10

Poor

31 Aug 2025

Charlotte

What I liked was that the staff was outstanding, very kind and accommodating, to the limits they could. What I did not like is that the accessible room was very inadequate. There were no bars in the bathtub, the height of the bathtub made it hard to get into, and the one bar outside the bathtub was very hard to reach, and the shower head was so high, it was impossible to adjust. The carpet was dirty and the easy chair was dirty. The bed was very clean and relatively comfortable.

Business Self

6/10

Pleasant

31 Aug 2025

Dawn

Just wast not expected to pay 100.00 for security fees

Partner

10/10

Exceptional

24 Aug 2025

Robert

Very clean

Business Friends

4/10

Poor

24 Aug 2025

Christina

Cockroaches!

Pool and Hot tub were nice, unfortunately there were three cockroaches in our room. They came out in the morning when we were leaving! One in the shower and two running across the floor. Luckily we were leaving. When we told the front desk they didn’t seem to care that much.

Partner

10/10

Exceptional

18 Aug 2025

Marianne

Great hotel stay

This is the 2nd time we have stayed here and it was great both times. My only issue was when I booked I ask for a handicap room and this room was not a handicap room. There was no way I could get in or out of the bathtub. The rest of the room was great though plenty of room for my wheelchair. The pillows were fantastic. Definitely recommend this hotel

Friends_and_family Family

6/10

Pleasant

17 Aug 2025

Rebecca

Upgraded us free of charge to a king suite. Comforter was stained and ripped. Towels were stained. One of the lamps was missing a light bulb. Hallway walls were cracked and carpet had massive stains.

Leisure Family

2/10

Poor

16 Aug 2025

Drew

Dirty

Leisure Partner

2/10

Poor

12 Aug 2025

Karen

Couldn’t get Wi-Fi. Their answer was to call corporate. The room was dirty, stained bed, spread torn window shares big tear on the window screen floor stained and slightly damp room was humid. Requested a handicap room. I said they didn’t have any after I was told, I got one. Not a very good stay at all.

Leisure Family

6/10

Pleasant

11 Aug 2025

Melissa

noise level

the room was clean and provided what we needed except for the noise in the room above us, they were noisy even after 11pm

Friends_and_family Friends

8/10

Excellent

10 Aug 2025

Kristina

The only thing I did not appreciate is that the hallways smelled like marijuana and very small bathrooms and no extra toilet paper was left . So when we needed something we had to find the staff as no one was at the desk much and the call button was also at the desk so they never heard for assistance when called!

Leisure Family

2/10

Poor

03 Aug 2025

Verified traveler

Don’t do it!

This may have been the worst hotel we’ve stayed at. It was absolutely filthy. I should’ve taken more videos and photos. The photos they have up look absolutely nothing like that I’m person. First off, there’s no one at the desk ever. You’re constantly looking for someone and the people the run the front desk look like kids. The hallways down to the room are disgusting. The walls are dirty and the carpet is filthy with dirt stains EVERYWHERE! The room reeked of bleach when we got in. There are light fixtures missing parts, stains on the carpet, cigarette burn holes on the drapes, stains on our sheets AND towels. They were clean, but it looked like they were used to clean something dirty and they got stained. The pool was completely out of towels and when I asked for some, the girl said she forgot to wash them and disappeared. She never came back with towels or even took the dirty wet ones that were in the pool basket with her to wash them. We had to walk back to the room, sopping wet. There was also trash all over the floor around the pools and some trash floating in the hot tub. They also allow pets here and for the first hour we were there, we had to listen to a dog bark no stop in one of the rooms while trying to take a nap. Please don’t stay here! Go 5 miles down the road and stay at the Quality Inn in the Firekeepers parking lot… it’s sooooo much nicer and actually clean! We only know this because our parents stayed here. The reason we got this was because it had the pool

Partner

8/10

Excellent

31 Jul 2025

Rachel

It was really nice having the pool and a hot tub available. However, there weren’t towels all the time and seating was sparse. I also would have liked for the pool be open longer than 10 PM but for adult adults only.
Food options were great, kids loved them. Waffle batter was scarce and things weren’t refilled quickly.

Leisure Family_with_children

8/10

Excellent

31 Jul 2025

Jani

Busy, clean, lots of pets and kids. Full vending machines and had ice! Nice

10/10

Exceptional

30 Jul 2025

Roberta

Friends

We’ve been staying here for years. Starting to show age but still clean and comfortable.

Partner

2/10

Poor

29 Jul 2025

Jan

The lights in the room was so dim i couldn't see anything. In the am no coffee!!! No food!!!!! Will never stay there again 😟

Leisure Self

8/10

Excellent

27 Jul 2025

Lloyd

We’ve been here before and loved it. But this time around not so much. There are people that stay here weekly and they have dogs that bark at the most inconvenient times. So recommend that you stay away from the weekly. The first shift front desk was horrible. My wife tried to talk to him he was to busy on his phone not the company phone to acknowledge her. But the second shift woman was very accommodating and helpful.

Leisure Family

2/10

Poor

24 Jul 2025

Verified traveler

never stay here

Dirty beds with bugs.

Partner

4/10

Poor

20 Jul 2025

Verified traveler

Meh and best

It was loud in terms of doors shutting and footsteps. Beds were a bit stiff. TV was a challenge. Breakfast sucked. Easy to get to and very close to our destination, Dark Horse brewery, but that was about it.

Friends_and_family Friends

4/10

Poor

20 Jul 2025

John

Tv had terrible reception. Could hear people in room next to us. Had TV on all night .

6/10

Pleasant

20 Jul 2025

Verl

No eggs for breakfast?

4/10

Poor

19 Jul 2025

Susan

Won't return

No elevator to 2nd floor. Common areas were unsightly: multiple large black stains on stairway carpet; loose wrinkled (trip hazard) carpet in the halls. In the room, the base of the wood cabinet for the refrigerator was damaged making the unit difficult to open.

Partner

4/10

Poor

19 Jul 2025

Joni

Pass on this hotel!!

At check in, found out there was no elevator and had us in a second floor room. This was a hardship as one of us has health issues and they couldn’t switch us to main floor. We had to drive around to gain access into our room to a non lit parking lot- not one light lit for safety. It was concerning to leave our vehicle there. Entering into the entrance hallway, it was evident we made a mistake in our hotel choice. The stairs had 70’s gold ripped up and badly stained carpeting. We went upstairs to the second floor to be met with more stained and old carpeting with a bunched up runners down the hallway. We had to navigate these multiple trip hazards with luggage. We entered our room to view filthy carpeting, unpleasant smell, and worn furniture ( one with an actual hole the size of a fist ) that was worse than you would see in a garage sale. We were aware some of the area hotels were sold out due to a local event and it was already late so we felt we had no option but to stay. The beds, upon checking, appeared clean and bug free. The one plus was the beds were comfortable. In the morning we noticed gnats flying around the bathroom. The stay provided breakfast but due to the condition of the hotel, we did no feel it was safe to eat or drink anything and stay for breakfast. We went to a restaurant down the highway. The condition of this hotel was not acceptable, especially for the price they charged. This was by far the worst accommodations we had stayed at for decades.

Partner

8/10

Excellent

16 Jul 2025

Verified traveler

Its an ok stay

It was comfortable. Some of the towels are too yellowed to be in the rotation and should be removed, along with some yellowed bedding.

Business

6/10

Pleasant

16 Jul 2025

Julie

Not the best

This hotel needs updating. We had asked for a 2 queen room on the first floor when we booked. When we arrived a week later there were none available had to take a king room right next to a stairway. Door handle to room did not work properly, ants were coming in from air conditioner which did not work and we slept in a damp too warm room. Pool and hot tub were nice. Breakfast was good.

Partner

10/10

Exceptional

13 Jul 2025

Delyne

A crazy weekend made right

I was booked at another hotel, when i arrived at that location i was told my reseveration was cancelled! Hotels.com wss very quick to locste me a room at the Hamptoon Inn. It was such a nice upgrad to a king with a sleeper coach and the room was extra roomy. I sleep extremely well on a perfect mattress and was well rested for my two days at the dog show! Net year, I'm staying at the Hampton Inn, they went out of their way to make me comfortable and the staff was extremely friendly and accommodating!

Self

2/10

Poor

07 Jul 2025

Quentin

Worst check-in experience ever impressed with nothing the breakfast. They didn’t really supply food. It was just horrible.

Friends_and_family Family

6/10

Pleasant

03 Jul 2025

Tammy

Liked the actual room as far as a nice, comfortable bed. Breakfast is free though we didn't go. Quiet. While the lobby area is nice and clean, the stairs and hallways to our actual room looked grunchy. Dirty, stained carpet stairs. Hallway had a cheap looked like hand cut runner that was dirty, in places bunches up where it was a safety concern. Also, we found the door to the outside unlocked twice. The staff said people put something to prop the door open there and it demagnetizes it. I told the night staff one night and she said she would take care of it. It was still unlocked the next morning. The next staff person was friendlier but I asked him to call our room to verify the door was locked and he never did though it was locked the following day. Wouldn't go back.

Leisure Partner

10/10

Exceptional

26 Jun 2025

Lloyd

Property was clean, neat and smelled very fresh and clean. Lobby and rooms! And I’m a picky hotel person. I was pleasantly surprised. We only stayed one night. We didn’t have the breakfast or use the pool but everything looked real nice. The bed was very comfortable as well. I slept so good. Will be staying here again in July! Thank you keep up the good work!

Leisure Family

10/10

Exceptional

24 Jun 2025

Sandra

Nice place, clean, comfy beds, great pool hot tub, friendly staff. Remodeling being done. Breakfast wasn't good they were awaiting inspection when we were there

Leisure Pet

8/10

Excellent

19 Jun 2025

Joseph

This was a quite property in a nice town. The property had nice and helpful staff. The gym was kind of sad. It only had a treadmill, elliptical, exercise ball and a few dumbells. The 25lb dumbell did not even had a matcher. The breakfast was a little strange for my taste but did have cereal and waffles like most hotel breakfasts. The pool and hot tub wete nice, though clealry on the older side. Would come here again

Leisure Family_with_children

4/10

Poor

19 Jun 2025

Kristine

Upon arrival I was asked if a free upgrade from 2 double beds to 1 king was fine because that is all they had available I said it was fine although not ideal.
Entering room it smelled like weed no trash bag or hand soap, I had to go ask. Comforter had a stain so I also requested a new one.
Extremely noisy it was the first room next to the lobby and all night I could hear people coming and going very hard to sleep in that room

Friends_and_family Family

4/10

Poor

17 Jun 2025

Donathon

Had a really bad smell, breakfast was a nasty egg salad..and the mattress was stained and uncomfortable..staff was rude and said that Expedia was responsible for refunding me for my early check out Expedia said they was and they never did refund me. Double charged me but luckily fixed that the first night I was there.

Business Self

6/10

Pleasant

15 Jun 2025

Hillary

Hotel was clean enough but definitely old (cracked walls, etc) and no frills. Breakfast was fine and the receptionist was kind, but we likely won’t return.

Leisure Family

6/10

Pleasant

14 Jun 2025

Amanda

Very outdated, stained carpet, stained blankets. Service was kind. Didnt use the pool but it looked beautiful, like the photos.

Business

8/10

Excellent

12 Jun 2025

Alyson Kay

Just average, nothing special

Business Self

2/10

Poor

08 Jun 2025

??????,??????!

The back door to the outside of the building would not close completely and lock. The door to the room was not square inside the frame. Had to push open the door.
The is a hole in the carpet in front of the room window. The lamp shade by the bed was ripped. This is the worst hotel stay. Breakfast was potato salad and ham and cheese sandwiches with a hamburger bun. We will no longer stay at Quality Inn's.

Leisure Family

6/10

Pleasant

05 Jun 2025

Peter

property and room were a little rough. Hallway carpet was dirty. Room was not the cleanest but adaptable.

4/10

Poor

03 Jun 2025

Brian

No elevator, breakfast was a ham sandwich on burger buns, potato salad and most juice was out. HORRIBLE! Rooms smelled

Friends_and_family Family

4/10

Poor

03 Jun 2025

Erin

The hallways were very dirty and stained. The rooms were also not \"terrible\" but not very clean.

Friends_and_family Family

4/10

Poor

01 Jun 2025

Barbara

The desk clerk was the highlight. She was attentive and helpful. The property is run down, in desperate need of updating, and dirty. It was misrepresented on the Expedia website, and it is terribly overpriced. The lobby, stairs and hallway floors were dirty, including the carpet in my room. It appeared not to have been vacuumed. I would not have chosen this property had I known its real condition.

Leisure Self

8/10

Excellent

28 May 2025

Jo Ann

Even though this was an older property, it was clean, staff were friendly and helpful and the location was very convenient. The only things missing from the usual continental breakfast were eggs and sausage or bacon. However there was a ham or turkey and cheese sandwich on a hamburger burn that when placed in the waffle maker for 30 seconds to a minute, was very tasty!

Leisure Self

6/10

Pleasant

23 May 2025

Jeffrey

Super warm pool!! Loved the heated pool.

Leisure Partner

6/10

Pleasant

20 May 2025

Stephen

Room for was dated. Property around hotel was pretty rough and dirty

Business Self

4/10

Poor

04 May 2025

Michaela

Avoid if you can

This hotel was a decent price but was quite run down and the service was sub par at best. The room was very outdated and run down. The shower curtain rod was falling off of the wall. Breakfast was awful and my parents found a to go container of rotten food in the microwave of their room when searching for the cause of an “odd” smell. The pool was clean and quite warm which would be the only thing we really enjoyed.

Friends_and_family Family

10/10

Exceptional

27 Apr 2025

Harry

Really had a great stay at that hotel. The staff were the best. Will definitely stay again.

Leisure Friends

4/10

Poor

25 Apr 2025

kathleen

carpeting was dirty. no one had dusted in a very long time bedding was ripped and stained. constant noise from roadways.