Name: Comfort Inn Jamestown
Address: 811 20Th St. S.W., Jamestown, 58401, US

8/10

Excellent

01 Aug 2026

Diane

I arrived fairly late and the check in was by a kiosk which I wasn't real happy about. The person isn't there to see what's happening and couldn't help the person in front of me who had the wrong date for check in. There's no elevator but it's only 2 levels. It's an older hotel and needs an update with worn carpets, etc. It's in an ok part of town and felt safe. There was a good variety of items for breakfast. The air conditioning worked well. The hotel was very quiet and the beds comfortable. The parking is ok for cars and pickups but would not work for vehicles larger than that. I would stay again if going to Jamestown.

4/10

Poor

22 Jul 2026

Brian

The staff was friendly.

4/10

Poor

20 Jul 2026

David

Our room was not maintained very well. The TV didn't work, the bathroom furniture looked as though it was piece-mealed from a yard sale. The handle on the sink faucet hit the very low hung mirror. Marks and scuffs on the walls. Very disappointed in the hotel.
THE RATING ONLINE WAS HUGHLY OVER RATED, over priced. Not enough staff, had to check out from a TV monitor from a remote location! Positive point: Pet friendly :-)
I cannot recommend this location.

Pet

10/10

Exceptional

17 Jul 2026

Nina

First, there's no elevator, so you're carrying everything up steps. The staff is very friendly, helpful, and efficient. The breakfast was complete and not what I expected, excellent. The room was super comfortable and huge. AC worked beautifully and quiet. Also, McDonald's is right next door.

Partner

6/10

Pleasant

17 Jul 2026

Tristen

Just had a couple issues with the TV and my phone didn’t work

Partner

8/10

Excellent

16 Jul 2026

Catherine

It was a fine place to stay. Appreciated the cleanliness although cleaning product used is really unpleasant smelling. Free parking, okay breakfast, professional but not friendly staff.

Pet

8/10

Excellent

13 Jul 2026

Mireia

Clean room. Friendly staff. Pet friendly.

Partner

10/10

Exceptional

07 Jul 2026

Donald

clean rooms, nice staff , pet friendly and the breakfast was good

Business

4/10

Poor

07 Jul 2026

Kimberly

Tub did not drain so we could not shower. Beds had stains.

Family_with_children

10/10

Exceptional

07 Jul 2026

Darcy

Very good in all aspects

Partner

8/10

Excellent

28 Jun 2026

Janet

Room was clean, beds were okay, had some noisemakers next door no fault of the Hotel.

Partner

6/10

Pleasant

27 Jun 2026

Marlin

Yay

8/10

Excellent

26 Jun 2026

Ben

The room was clean but the bathtub didn't drain

Self

4/10

Poor

26 Jun 2026

Jerry

There was trash under the bed.

Friends_and_family Family

10/10

Exceptional

24 Jun 2026

Lawrence

I had a problem with Expedia, not Comfort Inn. Expedia said check-in was 11:00 A.M., and I planned my day around that, but upon arrival I was told I could not check in until 3:00 P.M., leaving me with 4 wasted hours and no place to go. Staff was courteous and helpful, though I was a bit put off by interacting with someone on a screen (were they on the property??) versus someone at the front desk. But they were helpful, the room was fine, the breakfast was decent, and the stay was pretty pleasant.

Self

4/10

Poor

20 Jun 2026

Leslie

Room was clean and comfortable, but TV did not work and bathroom sink drain lines were leaking. We put a trash basket under the drain to prevent damage to room. Issue was discovered late in evening when a lot of water was being used. Discovered water on floor and heard it leaking. Drain pipes were also partially plugged.

Breakfast was very basic, coffee was good.

Partner

2/10

Poor

13 Jun 2026

Leslie

Very disappointed it is a disgrace to the Comfort Inn Chain. Things were cobbled together in bathroom the shower was difficult to get on, and it had a small sink with a nightstand beside it for counter. The TV wouldn't come on and had to be set to the correct HDMI setting everytime you turned it on and remote batteries were almost dead. I

10/10

Exceptional

12 Jun 2026

Gurdeep Singh

Family friendly.

Self

2/10

Poor

08 Jun 2026

chris

Was not a clean room or hotel, shower curtain had red stains on it and the carpet/flooring throughout was disgustingly dirty. Had a terrible smell of bad food and armpits throughout the whole facility. We were in a pinch and needed a room, so it gave us shelter from the rain. That’s about it.

Family

4/10

Poor

06 Jun 2026

Andra

Lipstick on a pig. We stayed at this place 5 years ago when they were just starting renovations. They pretty much just replaced the carpet with vinyl floors. The upgrades are cheap - bathrooms have indoor furniture that is already swelling from the humidity with the space being too small for toiletries; shower is mediocre; the beds are worn out; the lamps in the room look like they were brought from grandma’s house (same ones they had 5 years ago). The parking lot is shady - not very well lit, can only fit regular vehicles (no campers or trailers), and there’s always random dudes out there smoking pot. Don’t recommend staying here is you are traveling as a family (especially with young kids). The first time we stayed here we said we won’t be back. The second time we didn’t realize this was that same place until we got there - we will make sure to put this hotel on the “don’t book again” list. We’ve stayed at other Comfort Inns and Suites and this one does not meet the standard we’ve experienced in other places. Way too expensive for what they offer.

Family_with_children

2/10

Poor

03 Jun 2026

heather marcia

Was double charged and they reuse to refund me for their mistakes.

2/10

Poor

02 Jun 2026

Kaitlyn

The first room we checked in to smelled strongly like cat pee. The second room we got in to was ok but you could tell the room was damp. Our swim stuff and pool towels would not even dry being in the room. The carpet felt damp. Our tv did not work, pretty sure it was missing an HDMI cable. Definitely not worth the money I spent!!!

Family_with_children

6/10

Pleasant

02 Jun 2026

Glenn

Very basic hotel. Seemed expensive for what it was. TV remote did not work. Bathroom was very outdated with a very short shower head. With that said, everything was clean.

2/10

Poor

31 May 2026

Kevin and Julie

Wouldn't do that again, sketchy

Friends_and_family Family

6/10

Pleasant

31 May 2026

Lance

Not terribly “third party booking-friendly”. I chose “pay at the property” because I wasn’t sure if I was going to need to make some reservation changes. When it came time to do so, there was zero flexibility that I was able to have at other properties. The “local staff” were as helpful as they could be.

Friends_and_family Family

10/10

Exceptional

30 May 2026

Tracy

Staff was amazing

Partner

6/10

Pleasant

28 May 2026

LeAnn

Rooms were clean a little out dated. The breakfast was mediocre. The eggs were cold. The morning of checkout my room key stopped working and I had to get a new one though it was well before checkout time. Beds were comfortable and overall it was quiet. They have a pool but I didn’t use so I can’t comment. Staff was friendly.

Self

2/10

Poor

22 May 2026

john

Unloved and below Comfort Inn standards. This property is poorly maintained, with junk and liter everywhere and is worn out. Management clearly does not care and prioritizes profit while providing the least possible amount of service. This was the highest cost property we stayed in on our cross country journey with the least value of any economy stay.

Pet

2/10

Poor

21 May 2026

Radomir

Dirty room, plugged sink, tv not working, dirty bedding dirty floor

Self

8/10

Excellent

17 May 2026

Margaret

satisfactory for quick stay

Friends

8/10

Excellent

11 May 2026

Marcus

The ceiling in the bathroom was really something that needed to be addressed. Was moldy, and the paint was bubbling. The rest of the property was great and the staff was helpful.

Family_with_children

4/10

Poor

11 May 2026

Charles

Furniture old and chipped and ragged. No one at the front desk. Rang bell multiple times. Called the main line no one answered. Got phone from behind the counter and figured out how to call on it and they finally answered but then were aggravated that I called.
Not a fan of the brand anymore.

Self

6/10

Pleasant

10 May 2026

Connie

Breakfast was cold. Bathroom lights only had one good bulb out of three. Beds were hard

Business

8/10

Excellent

03 May 2026

Cynthia

The front desk clerk was amazing. He was tending to all the guests. The property and rooms were nice and clean. The breakfast was good and plentiful. The hair dryer didn't work in our room and the tub was patchy but clean. I think the housekeeping could be a bit better but still a great place to stay. The front desk clerks would make it all worth it. He needs a bonus or raise! Awesome worker!

Family_with_children

4/10

Poor

30 Apr 2026

justin

If you need a place to sleep, that's if you get to sleep due to the other pets and dogs barking in the building. And some of these upgrades are downgrades according to what I would look at not sure what was going on in the bathroom you might want to finish your weird paint job. The only reason why I'm going to stay here one more time is cuz I've already booked it. Hopefully it's a better experience in a different room.

Self

8/10

Excellent

25 Apr 2026

Michelle

Breakfast was very good. Lots of options and really enjoyed the biscuits and gravy. Room was clean but not a lot of lighting, a little dark. Curtains did well to block outside light. Beds were comfortable but the pillows were small (like throw pillows). Didn't use the pool but it looked nice and clean. No elevator to the second floor. Overall happy with our stay.

Family

10/10

Exceptional

13 Apr 2026

Tina

Very 6

Self

2/10

Poor

30 Mar 2026

PATTY

Terrible. Felt unsafe. Dirty. Scary. Nit good.

6/10

Pleasant

22 Mar 2026

Kay

Check in was via video. The room was adequate

Partner

4/10

Poor

19 Mar 2026

Mason

The building smelled and the bathroom door wouldn’t close

Business Friends

6/10

Pleasant

01 Mar 2026

AURORA

It would be great to see some upgrades around here. The hallway had a bit of a strong smell of Marijuana, and it’s easy to hear everything from other rooms. I heard a couple arguing word for word. I think breakfast should end around 10, similar to other hotels.

Self

4/10

Poor

16 Feb 2026

Kimberly

Room was clean, beds were comfortable, shower pressure was terrible, breakfast was not great. That being said, I would have stayed at this location again until I was locked out of my room at 8 am and there was NO staff to reprogram my key card. At least 5 other families had the same issue! Instead of having staff on site, they had a computer available to FaceTime with an offsite employee but no one was available offsite either. Someone eventually arrived and I was able to retrieve my belongings but by that time I was late for my appointment. I would never stay at this hotel again.

4/10

Poor

01 Jan 2026

Shannon

The heater in our room wasn’t working. Had desk clerk come help. He got it running but by morning it was blowing cold air again. At zero degrees outside, a working heater is necessary. Housekeeping woke us at 9 AM. Checkout wasn’t until 11 AM.

Friends_and_family Family

2/10

Poor

23 Dec 2025

Sadie

There was no staff it took forever to check in the pet fee was higher than any other comfort in.

Got in at midnight the room was ice cold, only 2 woeking lughta mold in

4/10

Poor

16 Dec 2025

Doug

Bed was comfortable rooms were very serviceable, but other services were minimal

Business Self

6/10

Pleasant

06 Dec 2025

Shannon

Curtain was falling off! Pool was semi warm! Beds were comfy!

Friends_and_family Family

2/10

Poor

02 Dec 2025

Ashli

1. I was charged before I even physically checked in. I was planning to pay cash as Expedia booking advised I could pay at the hotel.
2. I did not get the room that I reserved.
At the moment I was going to complain since it was just about midnight. Was put in a double queen room.
4. They put me in a room with a conjoined door.
I’m a woman traveling alone with 2 children. I did not feel safe.
5. Got into the room, the light switch did not work. They had 2 lamps in the room, and it was freezing.
6. There were dirt smears all over the wall next to one of the beds.
7. The window was unlocked - glad I checked it.
8. Black mold in the shower on the ceiling.
9. The tv, coffee maker, fridge, microwave were plugged in an extension that was plugged into an extension.
10. The neighbors dog was loud and barking all night which honestly not even that big of deal.
11. The tv didn’t even work.
12. The closet was nasty along the walls and where trim should be.
13. Old looking, peeling, wall paper in the closet.
All in all was a HUGE disappointment.
I stayed at La Quinta the night before, was $50 cheaper, they gave my cat treats, everything worked and it was very clean.

4/10

Poor

04 Nov 2025

Judson

Had to kill 4 flies on our room
Room was not clean

Business Partner

6/10

Pleasant

26 Oct 2025

Joel

The milk was warm and the dining room was hot.

Leisure Family

6/10

Pleasant

21 Oct 2025

Jody

Was charged a minimum $1 fee for incidentals that will not be refunded. Seemed odd.

Friends_and_family Friends

6/10

Pleasant

18 Oct 2025

John

Ok

Leisure Friends

8/10

Excellent

13 Oct 2025

Kenneth

Very nice place

Leisure Partner

4/10

Poor

12 Oct 2025

Jodi

This place needs a facelift. Run down and no attention to detail. The ac wasn’t running well and it smelled in our room.

Leisure Partner

10/10

Exceptional

05 Oct 2025

Bonnie

We did have a pet, no problems. Clean, nice room, friendly staff.

Friends_and_family Family

2/10

Poor

02 Oct 2025

Justin

Comfort inn

Bathroom floor was dirty, curtain was disgusting, bathroom over all not clean. The two chairs in the room looked like they were drug through mud. The room was freshly painted as it reeked of paint fumes and the paint on the door was still wet

Friends_and_family Friends

2/10

Poor

27 Sep 2025

Lauren

Our door didn’t even close… you had to like pull it off the hinges to get it to shut. The breakfast was horrible lol. The wifi didn’t work. I had to use McDonald’s wifi the entire stay. The rate should’ve been like 70$ feels like a rip off to have paid almost 400$ for 2 nights with that being the state of the hotel.

Leisure Partner

2/10

Poor

25 Sep 2025

Preston

The staff was friendly. The hotel was beyond gross. There was mold on the lamp next to the bed. The whole room smelled dirty and wet. Not a good stay.

Self

10/10

Exceptional

21 Sep 2025

Albert

Their staff was friendly. Their breakfast options were great.

10/10

Exceptional

17 Sep 2025

Cyndi

Good place

Leisure

6/10

Pleasant

17 Sep 2025

Ann

This was just an ok property. The biggest surprise to me was that when they ran my credit card for any incidentals, there was a 1.00 charge. That charge has not been reimbursed, so it looks like they just keep it. Not a big enough deal to fight about but I won't be back.

Leisure Self

4/10

Poor

14 Sep 2025

Paul

Kind of run down

Front desk service was fine. The guy there was accommodating when I asked for a first floor room. Cleanliness of room was pretty iffy. Hair in the bathtub and sink, a couple of the towels were suspect, we found bits of stuff on the floor that should have been picked up if a vacuum was done. Breakfast looked like it could haven been good, but when I got there, an hour before they closed, they were out of biscuts and potatoes. The only hot food left was some sausage and the dregs of some scrambled eggs. Would not reccomend.

Friends_and_family Family

2/10

Poor

13 Sep 2025

Melanie

Bed Bugs!

Business Self

2/10

Poor

04 Sep 2025

Marilyn

Everything was broken. Flood in our bathroom due to leak above us. Only one door on closet that was supposed to have two. Didn't tell us that only had maid service once every 3 days. I would never recommend this hotel to anyone.

Leisure Partner

6/10

Pleasant

02 Sep 2025

Amy

Must be “remodeling” however the boxes and garbage cans were in hallways, and were even blocking the stairwell on one side. I think we were in a “remodeled” but the newer side tables were chipped up and broken on the corners. The room was clean but not clean to where I felt like I could go barefoot in the room. Should upgrade the mattresses if your remodeling as they were not the best. The free breakfast was OK but we waited for more of all the hot food for 20 minutes then just had toast. I would not stay here again. Staff was friendly but hard to understand as had very broken English the 2 that I spoke to but were very nice.

8/10

Excellent

02 Sep 2025

VickyAnn

Staff was very nice

Business_and_leisure Family

4/10

Poor

31 Aug 2025

PAMELA

THE HOT WATER AND COLD WATER IN THE BATHROOM SINK WAS BACKWARDS. There was no hot water in the shower. The end table has blck stick tarry dots on the service. There was floss pick and dirt under the chair in the corner. One of the queen beds has a spring poking up. the mirror was not cleaned in bathroom. The whole bottom floor and our room smelled terrible. It stunk like Korean food had be cooked. There was no food at the continental breakfast. All pans were empty and it was only 8:30 am. Breakfast hours were
suppose to be 6-10 am on Saturday. the free Wi-Fi was not working. Came up with message \"no internet connection\". Never let me put in password that was provided . Was charged $ 20 pet fee and I THINK THAT I SHOULD NOT HAVE BEEN CHARGED , considering the poor condition of room.
F

Family

4/10

Poor

31 Aug 2025

Teresa

Disappointing stay in Jamestown ND

This hotel appears to be in disrepair and may be undergoing renovation, although when we checked in, we questioned this. We were told they were only painting the exterior of the building. In our first room the air conditioner did not work. We were given the room next door. The air conditioning was in working order in the second room. This room seemed to be in the process of being updated. However there was no door on the closet. The ceiling smoke alarm was removed, exposed wires were visible. A new one had been installed on a wall. It looked like the flooring had been replaced, but the bathroom did not have baseboards. Also, the bathroom door had a bent hinge and did not shut. There were holes in the bathroom wall where a new towel rack was installed and the fan did not fit the hole in the wall. This fan did not exhaust the moisture. The wall mounted hair dryer was not reinstalled. It was just thrown into a makeshift cabinet. The bathroom ceiling appeared to have some mold. The exterior door in the back of the hotel did not lock.

Partner

4/10

Poor

14 Aug 2025

tammye

One Night Stay

The only good thing about the hotel was breakfast. In dire need of a renovation.

4/10

Poor

12 Aug 2025

Rachel

If I’m being honest, it was a little sketchy. You get what you pay for I guess? It was one of the cheapest hotels in Jamestown. They were painting the outside and trying to make some improvements. The beds weren’t horrible.

Leisure Family_with_children

6/10

Pleasant

05 Aug 2025

Armando

I found four cockroaches in my room.

Business

10/10

Exceptional

01 Aug 2025

Thomas

Nice hotel, room was recently renovated.

Business Self

4/10

Poor

26 Jul 2025

Lewis

Order in the room

Room 111 smelled like cat urine. It was obvious that a cat had sprayed in the room. The front desk admitted that room 111 has been used as a pet.

Self

6/10

Pleasant

23 Jul 2025

Kathelen

We arrived to no room due to a water problem. Prompt arrangements were made at nearby IHG hotel.

Leisure Partner

4/10

Poor

19 Jul 2025

Holly

Rooms needed quite a bit of maintenance. Door would not close properly. When asked front desk about getting it looked at they didn’t. No plug for the bathtub. When asked was told they didn’t have any extras. Chair in the room was heavily stained. Hallways had garbage and maintenance equipment left out. Back door was held open with a rock for most of our stay

Leisure Partner

6/10

Pleasant

15 Jul 2025

Lynn

The breakfast was good.

Leisure Family

4/10

Poor

14 Jul 2025

Norman

Needs updating.

4/10

Poor

12 Jul 2025

BALWANT

Do not recommend. Poor cleanliness, dirty bathrooms, unstable toilet seats, insects in the rooms. Beds were comfortable though. Thank you

Leisure Family

4/10

Poor

12 Jul 2025

Nancy

Bad start to our stay

It was a bad start when we were given a key to our room and when we entered it was already occupied. We woke up the occupants and it was very embarrassing and could have been dangerous. We were given another room without air conditioning.

Friends_and_family Family

6/10

Pleasant

08 Jul 2025

Amy

Dated, no elevator.

Business Self

2/10

Poor

06 Jul 2025

Stuart

This property was relatively clean, but was a dump.
Poor upkeep, poor service, no pride in what they offered. No effort to make it better. It's been this way for several years. Didn't care if we were unhappy with the surroundings when asked how our stay was.
Breakfast was sub par, cold & incomplete, went to MacDonald's next door instead. I've stayed here 3 times over the past few years, each time it gets worse. I will not be back. It is not a $120 /night hotel. Maybe $80 is even too high, at least you would know not to expect much.
Knock it down, build something new. The property value deserves at least that much.
Comfort Inn franchises are out of touch with price and what they are offering. If the property is 1 to 2 stars, the price should reflect that. Quit leading people on.
I'll take my chances elsewhere next year.

Leisure Friends

10/10

Exceptional

05 Jul 2025

Allen

Easy to find

8/10

Excellent

26 Jun 2025

Lesley

Below average condition. Bed was good, couch showed wear. Furniture was below average condition. Bath tub stained. It was a bed to sleep in as we traveled onward.

Leisure Partner

2/10

Poor

22 Jun 2025

William

Not sure why Comfort Inn would put it’s name on this property. Use to really like this brand but this experience could change my mind. Curtains didn’t work properly, small tv. Took door off closet and left hardware on. Horrible bathroom with very little shampoo or conditioner.

10/10

Exceptional

20 Jun 2025

Arlyn

Very comfortable, very clean.

Business

6/10

Pleasant

09 Jun 2025

Robyn

Property was poorly maintained. Our window didn’t seal and rattled loudly all night in the wind. Staff was polite

Leisure Family

2/10

Poor

09 Jun 2025

Dawn

I booked this property because it said it provided breakfast and had a pool. The pool was closed and the breakfast had no coffee, the juices were colored water. Cereal was offered but no milk. All other breakfast options weren’t plentiful enough for the number of guests. Our room was in need of maintenance but was pretty clean. When I checked in the desk clerk said the fee for my service dog was cash only which I found odd.

Leisure Family

2/10

Poor

07 Jun 2025

David

Continental breakfast provided no coffee or orange juice.
Room was poorly maintained. Neither sink nor tub drains were working.
Holes in the wall.

Leisure Self

8/10

Excellent

21 May 2025

richard

An older property with dated furnishings and utilitarian repairs. Missing a light on one side of bed so dark in room. Surprisingly quiet given freeway nearby. Right next to holiday inn express but at a better price point. Breakfast quite good. I’d stay here again.

2/10

Poor

04 May 2025

Jessica

If the town had not been booked completely I would have left and found another hotel. The room had stained carpets and the couch (they tried to hide the couch stains (yes multiple) by turning over the cushions. The tv was miniature and comically small against the wall mounting. There were holes in the head board where I can only assume the bed/wall sconces should go but they had out dated lamps in the bedside. The room smelled of what can only be described as Indian food. Thankfully the bedding was clean. Like I had said, if I could have found a different room in town I would have left.

Business_and_leisure Partner

10/10

Exceptional

04 May 2025

Michael

Willing to work with us & let us do an early check in to get ready for University of Jamestown graduation. Very helpful!!

Leisure

6/10

Pleasant

01 May 2025

James

A little run down.

We were just traveling through. The hotel is old and run down. Our room had so much air freshener or deodorant that it was uncomfortable. Wonder what was covered up? There was hair in the shower. We got our short night sleep and hit the road early

Friends_and_family Family

2/10

Poor

22 Apr 2025

Mike

Very dirty

2/10

Poor

12 Apr 2025

Pam

First room was small and TV did not work and we were told it would be an hour before manager could look at it. 2nd room the door had to be slammed hard to shut and the \"easy chair\" was Filthy!!

Leisure Partner

8/10

Excellent

23 Feb 2025

Gary

Overall, stay was fine. Breakfast was good. Only concern was that room 113 had no sink stopper. If you dropped anything it went deep into the drain pipe.

Leisure Self

4/10

Poor

15 Dec 2024

Carol

Won't be staying here again

The front desk person did not speak very good English and was hard to understand. The shower only gave out lukewarm or cold water only, and the bed was hard. Would have liked a bathroom with a full counter. and the breakfast was cold with hard dried out bagels and almost gone by 8 a.m. I do not plan to stay here again.

Friends_and_family Family

2/10

Poor

13 Dec 2024

Tina

Animal for roaches and bed bugs all in between and behind the beds. When I approached the attendant about it I will blow off Period I did not stay I do not receive an apology or reimbursement of any kind

Business_and_leisure Family

10/10

Exceptional

12 Dec 2024

Michael

No TV Guide and the room was cold.

Business Self

10/10

Exceptional

02 Dec 2024

Volodymyr

Clean and quiet

2/10

Poor

14 Nov 2024

Christine

Management Sucks!

Worst experience I've ever had. Put me in a dirty room, messed up the reservation upon check in. Toilet didn't flush, T.V. didn't work and shower was clogged.

Business

4/10

Poor

12 Nov 2024

Verified traveler

Front desk help was unorganized and not aware of clean vs unclean rooms. First room given to us was still dirty from the last occupants. Went down to get a different room, front desk clerk began to help then started a phone call with someone on his cell phone and seemed to stop working on my room. Finally got another room with two queens, originally requesting king bed. Took it as it was late and wanted to get to sleep and not deal with the runaround., Talked with front desk the following morning about getting a refund of somesort.