Name: Wingate by Wyndham Biloxi/Ocean Springs
Address: 7827 Lamar Poole Rd., Biloxi, 39532, US

2/10

Poor

02 Aug 2026

Khaisha

No under renovation and should just be closed down

2/10

Poor

28 Jul 2026

Izahia

customer service wasn't acceptable

2/10

Poor

27 Jul 2026

Jessica

This place was disgusting. The lobby and the parking lot was the cleanest part of this place. The hallways were disgusting with unusual and odd marks all over the doors. It looks like someone had been kicking the doors and it smelled of BO. We were pretty sure we weren't staying but chose to go into the room and it was TERRIBLE. I pulled the covers back to see shape the bed was in and there was black marks and hair all over the bed. You couldn't miss the black marks all over the white sheets. Then, there were hand prints all over the headboard. It was shocking. I took some pictures to show the front desk attendee and she offered no change of room or refund. We immediate left. This place is SKETCH once you walk out of the lobby.

2/10

Poor

26 Jul 2026

Melanie

Pool was green and not usable. Room was disgusting. No lamp shade. Broken shelves. Dust very thick on the shelf where \"clean towels\" were put. Stained sheets. No door handle on closet. Hair everywhere. Hallway carpet was not vaccuumed and had discarded qtips. Elevator had strong engine oil smell. Only working ice machine on 1st floor. I have pictures if needed for proof

8/10

Excellent

24 Jul 2026

Bain

Pool was not usable. They were working on the property so give them a couple of months and it should be good. Location is excellent for hoping around to local attractions with easy access to the interstate. I would book this property again for my purposes.

2/10

Poor

23 Jul 2026

Michael

The pool water was green and filthy with algae. Exterior door was left open with no safety concerns

2/10

Poor

23 Jul 2026

Danyel

I booked this hotel for a birthday trip I had in Biloxi. Unfortunately, for me when I got to the room.

4/10

Poor

21 Jul 2026

Joycelyn

The property was being renovated and that should have been mentioned. The pool was closed because water was green. The air condition buzzed loudly everyime it came on. The hot water in shower didn't get hot. The continental breakfast was awful. First morning everything was cold Saturday. Sunday we went out for breakfast big Monday it was better. Elevator didn't work until next day. All in all had never experience such poor service and poor conditions from a Wyndham. Very disappointed

Friends

2/10

Poor

19 Jul 2026

Kassandra

The pictures are nothing like the hotel. Very edited to look nice and clean in the lobby, pool , and gazebo area. The pool was VERY algae GREEN for my entire stay. A pool is part of your stay you are paying for which we didn't get to enjoy. As well as cigarettes all over the gazebo area. Morning breakfast is limited and not well kept up. There's no snacks to buy in the lobby like it shows online. The only DECENT part of the stay was our room as it was cleaner than the rest of the hotel. I will not be staying here again.

Friends

2/10

Poor

18 Jul 2026

Calvin

The hotel was not clean it had rust it smelled like mildew. When I arrived a few minutes before 2pm the girl working in the afternoon poked her head out and said you can’t check in until 3 then left without checking for rooms, but then the cleaning people opened our door before it was check out time to get us to leave early. The elevator was broke the stairs way was muggy, the pool was green the treadmill couldn’t incline so I did my cardio on the steps and so I wouldn’t have any sweat I brought a towel with me and a lady that worked there took my towel from the steps.

Partner

2/10

Poor

18 Jul 2026

Victoria

Within 10 minutes of getting to our room I saw 2 different roaches and killed them and had a spider on my bed that I killed. The doors were secure and the bathroom door didn't close at all. I checked out immediately and still haven't received a refund.

2/10

Poor

17 Jul 2026

Kimberly

Rooms were extremely dirty, elevators barely work, maintenance/ construction work going on down the hall. Completely unsatisfactory, did not stay for more than 10 minutes and denied a refund.

Friends_and_family Family

2/10

Poor

12 Jul 2026

Victoria

The first room they gave me soon as I closed the door and turned around to walk in the room
It was a big huge orange spider hanging down kicking its lil leg.
The second room they gave me smelled
Like musty and mildew. I stayed one night because it was late. Never ever again

Self

8/10

Excellent

12 Jul 2026

Hannah

Fridge was not cold

Partner

6/10

Pleasant

11 Jul 2026

Timothy

My tv never worked
Spoke to staff but they never fixed it
Telephone was just there no land line
Door handles were broke off in my room

Family_with_children

6/10

Pleasant

10 Jul 2026

Linda

The pool weren't clean the first day I checked in but the next day it was

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

Catherine

Close to everything

Partner

4/10

Poor

30 Jun 2026

MORGAN

The hotel was in poor shape and hadn’t been updated. It looked nothing like the photos. The pool was closed, and the elevator was out of order. There appeared to be only 1 person working and they were NOT friendly or welcoming. They seemed bothered and as if they didn’t have time for me when I rang the bell to check in. Later that evening I came down to the lobby to ask a question and found nobody at the front desk. Instead, they had a handwritten note taped to the counter saying they had to step out for an emergency and gave a phone number to call if we needed them. The stairwell we had to use to access our 3rd floor rooms were disgustingly dirty, with food and drinks spilled everywhere. Also, all the exterior doors wouldn’t shut/latch. They remained open and anyone could walk in off the street without a key, so we didn’t feel very safe. It definitely didn’t help that there was a large number of random people sitting/standing around the parking lot all hours of the night. Also, the continental breakfast wasn’t available/ready when we came down at 7 in the morning when they said it would be. We had to leave the premises and go to a restaurant so we weren’t late to our event. I’m a firm believer in you get what you pay for, but I don’t feel like I did here. I could’ve booked another hotel down the street for $3 more a night and gotten what I actually paid for. I do not recommend booking/staying here.

Family_with_children

2/10

Poor

29 Jun 2026

Mario

This hotel was horrible

Partner

2/10

Poor

28 Jun 2026

Lynyetta

Not a great experience. Upon checking the receptionist told us our room was on the 3rd floor and the elevator was not working. The stairwell was nasty. Full of trash very dusty and rusty. Once we got to the room. The smell was horrible!! Rusty and moldy lamps. We immediately checked out!!
The receptionist was really nice!

Friends_and_family Family

2/10

Poor

28 Jun 2026

Akia

Staff was good. Room was not was pictured on the app. Bathroom was old not a stand up , tub has a hole in it. No towels. Breakfast- no food available and was not the cleanest looking area. Pool was horrible and small. Elevator was broken. Could not sleep extremely noisy.

Partner

10/10

Exceptional

28 Jun 2026

Jan

My room was very clean and the bed a pillows were awesome! My back didn’t even hurt! The elevator was broken but I didn’t mind doing stairs! Very good breakfast too!

Partner

2/10

Poor

28 Jun 2026

Allen

The pool was nasty! 4 of us in a room and only 3 sets of towels, after asking for another set we were told we had to bring all towels down after all three sets are used for the fourth person to be able to get a set.. bathroom door wouldn’t close nor did the elevator work! Terrible stay!

Family_with_children

2/10

Poor

26 Jun 2026

TMyriah

My husband and toddler booked an overnight stay at this hotel. During our stay we noticed our smoke detector was missing and cords were hanging out from the ceiling. The elevator wasn’t working so we had to take the stairs to the 3rd floor multiple times. Bed covers had blacks specs all over it. Breakfast was very limited and cold.

Friends_and_family Family

6/10

Pleasant

20 Jun 2026

Michael

Water in the shower was cold and the iron that was brought to our room had something burnt on it and you couldn’t adjust the temperature of the iron. Shower was missing half of the door and replaced with a short curtain.

Friends_and_family Family

8/10

Excellent

16 Jun 2026

Mark

Elevator needs to be repaired

Self

2/10

Poor

14 Jun 2026

Gregory

Elevator broken, poor breakfast

Partner

4/10

Poor

08 Jun 2026

Gregory

Call ahead and make sure the Elevators are working because we had to tote luggage up and use the stairs while there. They told us no ground floor rooms were available because the people who stay regular knew the elevators were not working and with the people that arrived before us took up all the ground floor rooms. The pool was unusable because it was dirty/green. The breakfast area was dirty and the breakfast was all cold by the time we got to eat around 830. The room smelled moldy/wet and that's because the AC Unit was leaking in the room on the floor.

Friends_and_family Family

2/10

Poor

07 Jun 2026

Anna

The finish was bubbling up on the wall in the room I was staying in. The hall was very dirty and walls and floors had damage. The elevators aren’t working. The front desk did not have any toothpaste. The whole hotel had a slight smell to it.

Self

2/10

Poor

01 Jun 2026

Edreani

Property was trash stinking not very clean wires hanging wrapped in tape not safe at all over all terrible looked Nothing like online false advertising at its best

Family_with_children

4/10

Poor

01 Jun 2026

Kewis

My stay was okay. I would not recommend until a lot of things get fixed and repaired. Elevators does not work and have not worked in months. Stair well is very hot. There is no ice machine on each floor. Only ice machine is on the 1st floor. Hallways have a smell. Room and bathroom was not fully cleaned. Some lamps in the room did not have a bulb. Desk chair was broke and leaning. Toilet was very wobbly. Faucet at bathroom sink leaked water badly when turned on. Breakfast was not too good, not much to choose from. Asked for towels because room only had 2; clerk said she could not give us towels because they didn’t have any. Every time we used towels we had to take back downstairs. One of the clerks at the desk was very very rude. Pool needs a cleaning.

Partner

2/10

Poor

30 May 2026

Liz

The girl at the front desk was nice but nothing else was good!!! The pool is nasty! Our first room she sent us to the door didn’t lock at all. Then we got sent to 2nd floor and elevators don’t work! Vending machines don’t work. Our floor sinks in bad in our room! Bathroom door doesn’t lock!
I do not recommend it at all!

Family

4/10

Poor

24 May 2026

Erika

The elevator was out and it was extremely humid throughout the entire building. We also did not have a working phone or a smoke alarm in our room. The light and plugs on the left side of the bed did not work as well. I will say the staff did their best and were kind during our stay.

Partner

4/10

Poor

24 May 2026

Leal

The elevator did not work (we are handicapped), it smelled like pot, the carpets were filthy, our room stunk like mold, the floors were sticky, the stairwell that we had to walk up was dirty and the door was unsecured, the remote for the tv didn’t work, the phone didn’t work and we needed extra blankets the lady at the desk said there were no more blankets until my husband said he wasn’t leaving without one so she “found” one. We were extremely disappointed in the hotel. It seems the last year and a half of booking hotels most of them have been questionable and not very reputable establishments. It seems like the quality of service and hotels has severely dropped. Makes us not want to use hotels.com anymore.

Partner

6/10

Pleasant

17 May 2026

Latoria

Just okay.

Family_with_children

2/10

Poor

11 May 2026

Maegan

Filthy and not well maintained. Floors sinking and tile coming up. The fridge was dirty and overall the property was in need of maintenance and in depth cleaning.

Family_with_children

2/10

Poor

10 May 2026

Jennifer

Staff not helpful. Remote didn’t work and staff didn’t want to get new remote. Tried to replace batteries 3 times while telling them it’s the remote that’s broke and they would just give attitude. Ac didn’t work and they wouldn’t chance us rooms. Bathroom door wouldn’t shut

Friends

2/10

Poor

08 May 2026

Marcisha

Place was run down, rooms were musty and smelled of mildew and had mold, false advertisement for sure.

Friends

4/10

Poor

06 May 2026

Rosa

Staff

6/10

Pleasant

27 Apr 2026

Tekeda

While I would like to acknowledge that the staff was courteous and professional, the overall condition of the property was unacceptable and did not meet even basic standards.

Key amenities were unavailable throughout my stay, including a non-functioning elevator and inoperable vending machines. This created a significant inconvenience and reflects a lack of proper maintenance.

Upon entering the room, I encountered a noticeably stale and humid environment, strongly suggesting the space had not been adequately cleaned, ventilated, or prepared for guests. This concern was reinforced by the visible condition of the room: dust accumulation and sticky residue on furniture, a sticky television remote, and lamps with substantial rust at their base.

The issues extended further to the condition of essential fixtures and linens. The sheets contained burn holes, and the toilet functioned poorly, barely flushing. These deficiencies are not minor oversights but fundamental failures in cleanliness and upkeep.

Given the number and severity of these issues, I do not feel the accommodations provided were consistent with what was advertised or reasonably expected. I request that this matter be reviewed and that appropriate compensation be considered.

Self

10/10

Exceptional

20 Apr 2026

Tia

Elevator was still out and the tv in the room wasn’t working.

2/10

Poor

11 Apr 2026

Kendall

Nasty

Partner

2/10

Poor

29 Mar 2026

LaShonda

The elevators were down and we were on the third floor

Friends_and_family Family

2/10

Poor

29 Mar 2026

Aurthamis

My experience with this property was terrible,
Elevator not working at all!!
Elderly parent had a hard time taking the steps.
Worst experience I have ever had while traveling, would not recommend anyone

Friends

2/10

Poor

23 Mar 2026

Regency

Elevator down with no prior alert before arriving to the hotel. when I arrived at the hotel with my 75 year old mother, who was absolutely unable to walk up two flights of steps, I was told the elevator was down and no apologizes were made for the inconvenience nor any empathy shown by the night auditor.

Family_with_children

4/10

Poor

21 Mar 2026

Dartayvis

You have to walk to the front desk to get your towels . When we first entered the room it had a weird smell to where you couldn’t breathe . I was on the 2nd floor . The swimming pool might be the only good thing about it . Ice machine only on 1st floor

Friends_and_family Family

2/10

Poor

15 Mar 2026

Joshua

Horrible. I want a refund

2/10

Poor

15 Mar 2026

Dennis L.

Room was dirty and had an odor in it of must Enes air-conditioning was working but the grate we’re gone to direct the air. There were no towels in the room, the bathroom bathtub was filthy and very slippery from possibly the shampoos and conditioners dripping onto the tub. I would not recommend anybody staying there and I’m very surprised that this hotel is on your list.

Partner

2/10

Poor

15 Mar 2026

Rosalyn

I had an extremely disappointing stay and will never return to this hotel.

From the moment we arrived, the experience was unacceptable. One employee we interacted with was very rude and dismissive, which set the tone for the entire visit. To make matters worse, the elevators were not working, creating an unnecessary inconvenience for guests.

When we finally reached our room, we discovered the key would not work. Staff had to physically remove the core from the door just to let us inside and told us they wouldn’t be able to fix the key until the next morning. That alone was frustrating, but the condition of the room made things even worse.

The room clearly had not been cleaned. There was hair and stains on the bedding and lining, visible dirt in multiple places, and trash left in the trash can. The bathroom was filthy and poorly stocked - there was only one set of towels and no hand soap at all. On top of that, the water pressure in the shower was terrible.

Overall, the condition of the room and the lack of basic cleanliness and maintenance made this stay unacceptable. Between the broken elevators, the door issue, the rude staff interaction (except the two night attendees, they were very apologetic), and the extremely dirty room, this was easily one of the worst hotel experiences I’ve had. I would strongly caution others before booking here.

Partner

10/10

Exceptional

13 Mar 2026

William

I stayed in a hotel room here

Partner

2/10

Poor

10 Mar 2026

Erisha

Our air went out early hours of the morning. Call front desk to tell them the problem basically told us we had to deal with it since they had no maintenance on the property. No elevator been broke about 2 months ago.Could'nt get no clean towels until the next day

Partner

6/10

Pleasant

10 Mar 2026

Lauren

Property was cleaned ok room was not the restroom in my room was

4/10

Poor

09 Mar 2026

JoAnne

All Elevators were broken. Ice machine was rusted and gross. Coke machine broken. Breakfast was limited. It did not smell clean. It felt humid and old. It needs updating. We did enjoy the dove shampoo and conditioner.

Family_with_children

6/10

Pleasant

08 Mar 2026

Ivana

Elevator out of service. Bathroom had mold along the shower and floor. Huge hole in the wall. Window shade was non-functional. Drink machine wouldn’t take cash. The bedding and towels were clean, but uncomfortable bed and towels didn’t really dry well. The breakfast was gross at best. My child and I both tried the waffles and they tasted rancid. The lobby and breakfast area was clean and the staff was nice, but that’s the extent of the good things about this hotel. I wouldn’t stay here again with there being 4 other hotels within walking distance.

Family_with_children

2/10

Poor

08 Mar 2026

Lakeshia

The floor was very slippery once you cut off the air. Also when we arrived, it was a dirty wash rag that was brown inside the shower. Only one big towel and small towel each. Ask for more. They refuse to fix the problem. I don’t advise no one to stay here

Partner

2/10

Poor

14 Feb 2026

Casey

Elevators didn't work. Had to carry luggage up 3 floors. Very dingy and dirty and definitely in need of a renovation.

Partner

2/10

Poor

11 Feb 2026

Carlos

Nothing working front door don't work. Ice maker not working. Soda machine not working

Business

6/10

Pleasant

08 Feb 2026

Tammy

Needs updating

Friends_and_family Family

4/10

Poor

18 Jan 2026

James

As you walk in the front door, there was a sign saying that the door is not working so you need to slide it yourself, At the front desk there is a sign saying that the elevator is not working.

That kind of describes the whole place.

Partner

10/10

Exceptional

07 Jan 2026

kyle

After a long and hectic day of travel, we were genuinely grateful for how calm and peaceful this stay felt. The evening passed quietly, allowing us to relax and unwind without distractions. We slept well and woke up feeling refreshed and ready to continue our plans. Sometimes a smooth, uneventful stay is the best kind, and this one delivered just that.

Friends_and_family Family

2/10

Poor

06 Jan 2026

JO

Arrived, staff was very COLD. Our room had no heat in 30 degree weather. Heater was broken. Asked for blankets but received two thin, what seemed like a bedspread not a blanket! The fire alarm kept going off over 7 times for no reason. I have been treated for the last 30 years for severe ear problems. I was crying because of ear pain from noise of the alarm. I was in agony. Old tub was extremely slippery and was told they had no mats. The room felt dirty. Needless to say, we checked out in the morning. I paid for 3 days and stayed only one. Manager would not speak to us or refund any money. I was charged for three! What a pitiful place.

Friends_and_family Friends

2/10

Poor

02 Jan 2026

Martin

No towels until late in the day. Fire alarm going off on two nights of our stay. 11:00 pm and 4 am. Elevator broken. One of the front doors was broken. Room was very nice other wise

Partner

2/10

Poor

31 Dec 2025

Louise

The fire alarm went off late each night and early morning - supposed to be fixed first day but wasn’t. Tub was very slippery and unsafe. Breakfast was almost gone each morning and cold. But at least beds were comfortable. Hallways were desperately in need of updating.

Friends_and_family Family

6/10

Pleasant

30 Dec 2025

Melissa

Unfortunately for this hotel they had water heaters which were large water heaters sitting in the middle of the first floor. There was no handicap access for my Mom because the elevator was broken. We had to climb to the second floor to get to our room and take our luggage. My handicap Mom also had two climb the stairs. I did ask for a room on the first floor and the front desk associate said there were not any. Since I had purchased the room through hotels.com there is nothing they can do.

Friends_and_family Family

4/10

Poor

28 Dec 2025

Amanda

Wingate by Wyndham Biloxi/Ocean Springs
📍 7827 Lamar Pool, Biloxi, MS 39532

Unfortunately, this hotel was very showing its age. The property felt old and run down, and overall cleanliness was questionable. The elevator was not working during our stay, which made getting around difficult—especially with a child. Common areas, stairwells, and floors appeared worn and dirty, with visible damage and poor maintenance throughout the building.

The hotel did not feel well cared for, and it did not meet the standards I expect from a Wyndham property. I would not choose to stay here again and would recommend looking at other options in the area.

Leisure Family_with_children

2/10

Poor

26 Dec 2025

Mohammad

This is by far the worst place I have ever stayed at … the elevator was not working and the made me carry all my bags by hand to the third floor using the stairs … throughout the night and day the fire alarms would go off randomly … the front desk staff was so rude and always hiding in the back room. Terrible terrible place definitely avoid

Business Self

10/10

Exceptional

15 Dec 2025

steve

Yes

Business

2/10

Poor

14 Dec 2025

Christopher

We stayed here for several weeks in late November to mid-December and it was one of the worst hotel stays we’ve ever had.

The property felt unsafe, unsanitary, and inaccessible: our room and the hallways smelled strongly of mold/mildew, and we both developed ongoing breathing and sinus issues during the stay. Fire alarms went off at random hours, there were leaks inside the building, the elevator and vending machines didn’t work, and housekeeping was basically nonexistent.

The hotel advertises itself as ADA compliant because of the elevator, but the elevator was out of service the whole time. One of us has a broken foot and cannot use the stairs, so we could not practically use the room and had to stay elsewhere at additional cost.

Staff were often rude and unhelpful, and some even spoke negatively about the business and owner in front of guests. We reported all of this through the booking site and directly to the property and never received any meaningful response or resolution.

In our opinion, this hotel should not be operating in its current condition, especially while claiming ADA accessibility. We would not stay here again and do not recommend this property.

Business Partner

8/10

Excellent

13 Dec 2025

josh

Breakfast was simple but good. The food area was kept clean, and staff were constantly refilling items. The coffee tasted fresh, and it was a nice way to start the morning without having to go out.

Leisure Self

4/10

Poor

12 Dec 2025

Jennifer

There were bugs in the room and a water leak down the hall that had the entire floor smell of mildew. I woke up every morning to the sound of the carpet cleaner running to get up the water that was in the carpet.

6/10

Pleasant

30 Nov 2025

Larry

Wasnt very clean had a terrible odor and no elevator that works

Business Family

8/10

Excellent

28 Nov 2025

Angelic

ok

Friends_and_family Family

2/10

Poor

28 Nov 2025

jessika

We checked in and saw the condition of the place and immediately checked out and drove home. It was deplorable and disgusting.

Friends_and_family Friends

2/10

Poor

24 Nov 2025

Ramon

The elevator was out, nobody was informed of this prior to arrival. Then we leave and my daughters stayed behind. Someone comes into our room unannounced, and my daughter says something to her and she said “oh, we thought you had left” they should ALWAYS announce themselves when entering a room and the did not. Water leaking from the refrigerator and they gave us towels to wipe it up and leave to soak up more. Unreal.

Friends_and_family Family

2/10

Poor

15 Nov 2025

Bailey

Beginning with the check in process my stay has been filled with incompetent staff, a run down hotel, and unclean rooms. I was also charged twice for the rooms and hung up on when speaking about getting the refund.

Friends_and_family Family

2/10

Poor

14 Nov 2025

Brandon

I wasn’t good because I can’t make it there because car issues and they ain’t answer the phone I called them the whole day and no answer

Business

4/10

Poor

09 Nov 2025

Amber

Elevators were down all weekend. Originally our room was on 3rd floor but due to me being unable to climb stairs they moved us to 1st floor. Vending machines were all empty. Room was damp, air moist. We were given 2 small towels and couldnt get more all weekend unless we exchanged a dirty for clean set. Tv remote missing. Werent allowed to eat breakfast in our room. Pillows were small flat squares. We were told we couldnt have extra.

Leisure Partner

8/10

Excellent

29 Oct 2025

Ghina

Courtesy and cleanliness, check and check. Left a valuable personal item in the room at checkout, called back and they were holding it at the desk. Trusted

Business

2/10

Poor

19 Oct 2025

Ralph

Did not have all the linens we needed. There was construction material on the floor and the toilet seat was ready to fall off. The problem with linen carried over to the second day and the toilet seat still had not been repaired after reporting it to the office upon arrival first morning. There was no coffee made. We had to wait for them to make us some coffee and this was at 8 o’clock.. I was in room 104.

Leisure Friends

2/10

Poor

19 Oct 2025

Titus

The sconces beside the bed was staind with what looked like bug eggs rooms were very humid and wet feeling we tried two different rooms one on bottom floor and one on second floor both had same issues

Partner

2/10

Poor

19 Oct 2025

Daniel

First room floor was falling in and wall near a/c looked bad looked like wall was wet
Second room smelled bad rusty
And moldy lamp shades wall looked like it had water damage
Third room was just ok had roaches in it too

Partner

4/10

Poor

14 Oct 2025

David

Breakfast was horrible. Cold scrambled eggs with biscuits and store bought gravy. Freeway traffic kept us up all night. Room was supposedly remodeled but still had a funky smell.

2/10

Poor

06 Oct 2025

Troy

This hotel has lots of mold and algae around the pool area
Needs to pressure wash

Business

2/10

Poor

05 Oct 2025

anthony

Horrible. Horrible. Horrible. Smelled like mold and smoke. My room was filthy and not healthy or safe to sleep in. My wife and I didnt even stay 10 minutes before we decided to leave. The receptionist refused to give us a refund and had a contact the manager who never responded to emails or answered his phone. We called corporate and hotels.com and are still without a refund.

Friends_and_family Family

4/10

Poor

29 Sep 2025

David

The first night was good, but in the morning we noticed the toilet was broken. I called for maintenance, only to be told there was no maintenance, and housekeeping would check on the toilet when possible. I requested a room change only to be moved to a room that had not been cleaned in a long time. There was a strong odor of mildew in the room, cobwebs everywhere, burnt lamp shades, and dirt on the walls. I requested another room, only to be asked if I used the dirty room. After getting another room, we decided to cut our trip short, and leave in the morning. I asked for a refund for that night only to be told \"we don't give refunds. I will never stay at any of these hotels again.

Leisure Family

10/10

Exceptional

28 Sep 2025

Raven

Classic

Very clean and near

Partner

2/10

Poor

24 Sep 2025

Oswald

Most Musty, Moldy, Mildewy, Motel in Mississippi!!

This has to be the worst hotel I've ever stayed in. I'm surprise that Wingate by Wyndham would even allow their brand to be associated with this smelly, moldy, broke down establishment.

From the moment I walked in the lobby I could smell the pungent odor of dirty carpet. As I walked to my room on the 1st floor I noticed many of the doors to guest rooms were open. When I got to my room and open the door, that's when it hit me. The smell of wet, moldy, mildew carpet. I'm very familiar with that smell because I'm from New Orleans and I've live through enough hurricanes and floods to recognize that smell anywhere.

I immediately turned around, went back to the front desk and asked for another room. I was not surprised to find the room reassigned, right next to the original room smelled exactly the same. The only reason I didn't check-out was because an associated had already check-in a few days ago.

As if that wasn't enough, I thought, well, at least I could enjoy the best amenity of the hotel, the jacuzzi bath tub. (That's why my associate booked the room in the 1st place.) After the nice relaxing experience in the tub I was ready to overlook the smelly rooms, until I tried to turn-off the jets of the Jacuzzi. It would not turn off. When I notified the front desk, they said maintenance was gone for the day. I had to find the access panel (which was in the bedroom) to unplug the motor. On top of that sliding door to the shower was didn't work. I couldn't wait to leave.

Partner

10/10

Exceptional

15 Sep 2025

Michael

My room did not have a fire alarm on the ceiling

Partner

2/10

Poor

07 Sep 2025

Shantrell

Worst place to bring your family

It’s very much so False advertising it looks nothing like the pictures the elevator got stuck the tile was coming up in the bathroom the tub had permanent stains the tv didn’t work the phone didn’t work when you tried to call front desk to tell them so when we went back down there she said we had 15 minutes to decide if we wanted it so I told her we was not staying there and please refund my card and she didn’t want to because she said I paid for 3 nights o I call Navy Federal immediately.Long story short please don’t waste your time if you coming in with your family

Friends_and_family Family

6/10

Pleasant

07 Sep 2025

Lauren

Nice updates but could use some attention to detail.

Leisure Family_with_children

4/10

Poor

06 Sep 2025

M TONY

Room smelled, lights at bead sign did not work and lamp on desk had no shade. I have stayed in that location 4 times a year for several years and this was the worst experience I have had. Have a reservation for next month and am planing on canceling it.

Business

2/10

Poor

31 Aug 2025

Brett

Mold

Mold

Business

2/10

Poor

24 Aug 2025

Jennifer

Do NOT Recommend

The first room has a musty smell. The lamp shades were burnt and rust in the table lamps. The toilet did not flush and maintenance attempted to fix it. We moved to the second room and the smoke detector was ripped out of the ceiling. The bed spread had blood on it. There were holes in the walls. The air conditioner was not sealed in and the toilets are extremely low.

Friends_and_family Family

8/10

Excellent

24 Aug 2025

LESLIE

Pool

Pool had a lot of algae in it, so we didn’t get in the pool like we wanted to

Friends_and_family Family

2/10

Poor

22 Aug 2025

Patricia

Foul smell in the rooms. Toilet out of order. No maintenance or cleaning personnel on the premises. I was given a plunger. Disgraceful experience. Multiple people experienced the same thing.

2/10

Poor

22 Aug 2025

Patricia

Foul smell. No cleaning and maintenance staff.

Business_and_leisure

2/10

Poor

22 Aug 2025

Patricia

The room had a foul smell. Toilet stopped up. No staff available for cleaning, maintenance, etc. Made several complaints to front desk. Complained via email to management. The rooms should not have been rented at all. Several parties experienced the same thing. Very disappointed. Jet tub worked in my room, but not in the others.

Business_and_leisure

10/10

Exceptional

11 Aug 2025

TStazia

Love it

8/10

Excellent

09 Aug 2025

Misti

Great Stay

The hotel was nice and clean. Very comfy beds and spacious rooms. Staff were very friendly. The only thing I would change is break time being at 6 instead of 630 mainly because I have to leave for work at 630 and couldn’t have breakfast

Business

10/10

Exceptional

06 Aug 2025

Lisa

Great location. Pool looked nice but did not get a chance to go in. Did not take advantage of breakfast. I needed to do laundry but the one machine was not working. The staf tried helping me and was able to provide me with the address of a local laundry facility. Did not like to go out for laundey after being out on the road 8+ hrs.

Leisure Family