El Mirador

10/10

Exceptional

02 Mar 2026

Gerardo

Nice

10/10

Exceptional

20 Feb 2026

Juan

The view is fantastic.

Partner

10/10

Exceptional

18 Feb 2026

Brenda

The lobby is gorgeous with an amazing afternoon breeze. The views of the cliff divers were spectacular! Alvaro in the restaurant was the best waiter! Very attentive, professional and friendly.

Partner

10/10

Exceptional

27 Jan 2026

Wayne

😍

10/10

Exceptional

11 Jan 2026

Raquel

Winderful

Leisure Partner

10/10

Exceptional

05 Jan 2026

Armando Misael Mendoza

Hotel needs some renovations. View was amazing, room was clean. It’s just that needs some new caulking in the bathroom and AC didn’t work properly.

Leisure Family

4/10

Poor

03 Jan 2026

Pablo

Low quality service

10/10

Exceptional

31 Dec 2025

Steve

Amazing oceanview room

Leisure Partner

10/10

Exceptional

28 Dec 2025

Flavio

Hot foods weren't hot enough

2/10

Poor

20 Dec 2025

Yaneth

The room that we got was very bad, we ask for an upgrade and they changes the room with a charge extra $158. Dollars for the ungreat. Very disappointed.

Leisure Family

10/10

Exceptional

05 Dec 2025

Katherine

Beautiful room, incredible hotel, will definitely go back. Loved El Pozo!!! Historic. Thank you!!

2/10

Poor

19 Nov 2025

Maria

The rooms are disgusting, so outdated! I asked for a room close to the entrance of hotel and they gave me with, so many stairs mind you, i just had knee surgery.

10/10

Exceptional

22 Oct 2025

Rosa

Breakfast was fresh and delicious.

Friends_and_family Family

10/10

Exceptional

26 Sep 2025

Rufino

Affordable pricing

Leisure Family

2/10

Poor

24 Sep 2025

Gensey

Restaurant food was terrible and over priced
The room wasn’t cleaned well
Shower head was out dated no hot water
Doors are shallow and can hear everything in hall ways check out process was the worst waited an hour while a staff inspected the room to be able to leave property

Friends_and_family Family

6/10

Pleasant

24 Sep 2025

Carlos

At time to check out we were ask to wait until they check the room and they came with a towel saying it has some stains and we were charge 20 0 pesos cause they have to wash the towel

Leisure

10/10

Exceptional

10 Sep 2025

Ramiro

Beautiful view, Beautiful, Service Beautiful people. Amazing food, Everything Was excellent.

10/10

Exceptional

28 Aug 2025

Mario

The show

Leisure Family

10/10

Exceptional

03 Aug 2025

Carlos

The excelente view of the ravine

Leisure Family

10/10

Exceptional

08 Jul 2025

Olga

We liked the service of the employees.

Leisure Family

8/10

Excellent

29 Jun 2025

Roberto

Staff, pool, dinner and divers spectacle was awesome, the place is in remodeling works in some places, so that has some small inconveniences.
My family and myself had a great time overall.

10/10

Exceptional

06 Jun 2025

Alma delia

Panorámico

Business Friends

10/10

Exceptional

13 Apr 2025

Karl

Nice place with fantastic views. Would recommend.

Leisure Family

10/10

Exceptional

15 Mar 2025

karla

Love it

10/10

Exceptional

04 Dec 2024

Evangelina

Nice and clean

Leisure Family

8/10

Excellent

02 Dec 2024

Evangelina

Good place

Leisure Family

8/10

Excellent

02 Dec 2024

Evangelina

Nice and safe

Business_and_leisure

2/10

Poor

14 Nov 2024

Aracely

the lady at the front desk was very rude I don’t remember her name but yes she wasn’t nice at all.

Leisure Family

6/10

Pleasant

03 Nov 2024

BLANCA

I know the huracan hurt really bad but the bed sheets and towels smell bad and the condition waa bas too. Bathroom cleanliness is poor

Leisure Family

8/10

Excellent

10 Aug 2024

Nancy

This place is a gem. The front row view to La Quebrada, the kindness and attentiveness of the staff, and the location close to el zocalo made up for the devastation that hurricane Otis left in this once popular city. Accommodations are basic but you pay accordingly. I would definitely come back!

Leisure Partner

8/10

Excellent

23 Jul 2024

Reynaldo

Great area near the cliffs. Just a bit rowdy at night and the drinking close by.

Leisure Family

10/10

Exceptional

21 Jul 2024

Amy

Amazing views!!

Leisure Family

8/10

Excellent

16 Jul 2024

Sandy

Very pretty but the staff was not as nice as they first welcomed us

Leisure Family

10/10

Exceptional

30 Jun 2024

Irma Yohana Reyes

Muy bonitas vistas desde el hotel

Leisure Family

2/10

Poor

22 May 2024

Blanca

This place was such an awful experience. First they were trying to overcharge us by saying we booked for ten people when they could see we were only 8 people and saying that they couldnt change the reservation and that we had to contact expedia to change it and take the extra charges off and we did but expedia said they could not change it and was trying to contact the hotel to figure out what was happening but they wouldnt answer them. At this point we were tired and just said whatever so we go to our rooms and they were SUPER dirty and old! Not only that but one of the rooms had COCKROACHES! please do not book here we only booked here because of how many people there was and their was a moterfest happening and we couldnt find another hotel but it was so bad we Canceled this reservation and risked not finding another hotel thankfully we did find another one much better but if you are on the fence about this hotel please take this review as a sign and do not book here.

Leisure Family

4/10

Poor

28 Apr 2024

Karla

La atencion al cliente es pesimo ( recepcionistas)

4/10

Poor

10 Apr 2024

Edwin

No AC in the first room. No hot water in the second room. No coffee maker. All the food there was 3x local cost. Andvwas not good.

Leisure Partner

10/10

Exceptional

03 Feb 2024

Edward

Dramatic views

Leisure Partner

10/10

Exceptional

29 Jan 2024

fidel

El lugar es muy agradable el personal muy eficiente la vista excelente la comida muy rica en verdad lo recomiendo

Business_and_leisure Family

2/10

Poor

30 Dec 2023

Samuel

Very Old property
Stinky bathrooms
Long walk to the rooms

Leisure Family

10/10

Exceptional

25 Sep 2023

Mario G

If you like to remember the golden era from Acapulco this is the place to stay. It’s great, also La Quebrada it’s right there for you to enjoy.

Business_and_leisure Family_with_children

4/10

Poor

12 Aug 2023

Jenifer

The room and bathroom were very dirty when we arrived, they should pay more attention to cleaning well.

Leisure Family_with_children

10/10

Exceptional

31 Jul 2023

Juan

Get ready for a workout. There’s an endless amount of stairs for you to go up and down. I checked in early (no extra charge) and was given the keys to 1 of 2 rooms I had reserved. The 2nd room wasn’t available until after the regular check in time. The 1st room had a vaulted ceiling and was spacious. The 2nd room was on the smaller side. Both rooms had 2 full size beds, TVs, working ACs, and hot water. There is no wifi in the rooms yet, only in the lobby and restaurant. 3 pools: the ocean/salt water, kid friendly, and a deep one at the very top of the hill. Get towel passes from reception. Parking in the front of the hotel is limited because the restaurant is a popular tourist attraction for the clavado shows and paying patrons are allowed to park in the hotel lot. In case the lot is full, they send you to the lot down the street, which is manned by security. The hotel has security throughout the property. The tub was clogged and not draining, notified reception and they sent a tech to fix the issue. I got locked in the bathroom and reception sent a tech to get me out. Response times were super fast. Check out was simple.

Leisure Family_with_children

8/10

Excellent

29 Jul 2023

Ben

No elevators for seniors dangerous

8/10

Excellent

18 Jul 2023

Roberto

ocean view

Leisure Self

8/10

Excellent

16 Jul 2023

Roberto

the view

Leisure Self

2/10

Poor

26 Mar 2023

Roberto

the hotel has very old and dirty bathrooms and does not have a minibar

6/10

Pleasant

14 Mar 2023

Maria Estela

The property is nice but is in need of structural repairs. The tub was chipped and the handle on the shower came off. Towels were old but clean . The door knob was old and needed an actual key to open the door. The view was amazing. No elevator and had a lot of stairs. Not wheelchair accessible hotel at all. If you can’t climb 5 floors of stairs you’re in trouble. Staff was very pleasant.

Leisure Partner

8/10

Excellent

09 Dec 2022

Matthew

Mixed, but memorable

Amazing views at this hotel. It's dated and struggling, however, having passed it's hay day. That said, it's a real gem and worth every penny. WiFi only in the lobby, and hot water is hit and miss. The wristband was a bit much considering the few guests when we were there, but I suppose the rules are the rules. The upper pool is the nicest place in town, for sure.

Friends_and_family Family

10/10

Exceptional

27 Nov 2022

Judith

I loved the views they are the best in Acapulco.

Leisure

6/10

Pleasant

29 Oct 2022

Carlos

The hotel is old and needs a major upgrades, the location of the hotel is amazing, I lived in Acapulco back in the 80’s and was one of the best hotels in town with 5 stars, now is one of the low rating hotels, sad to say that, but honestly the whole city is fallen apart. Acapulco once upon a time was one of the best places in Mexico to visit, now is not even worth it go there. When the famous movie Rambo II with Sylvester Stallone was filmed in the early 80’s in Acapulco was the best Acapulco ever, today is not even half of what it used to be. Sad sad sad.

Leisure Friends

10/10

Exceptional

26 Aug 2022

Arisbeth

Clean and very friendly

Leisure Family_with_children

10/10

Exceptional

14 Aug 2022

marissa

Beautiful and the view was the best

Leisure Family_with_children

10/10

Exceptional

29 Jul 2022

Andrea

The place was Amazingggg ! Amazing views , and the staff and taxi drivers were super helpful with everything. It is a perfect place to visit for sure ! I felt like I was in another world . Also the food is great !

Business_and_leisure Friends

6/10

Pleasant

24 Jul 2022

Flor

It was amazing got a full rest at the hotel. Good air conditioning, the Quálity of the room was nice. :)

Friends_and_family Family

4/10

Poor

17 Jul 2022

Arturo

Please be aware that there’s NO WI-FI service other than lobby area.

Business_and_leisure Partner

4/10

Poor

27 Jun 2022

Roberto

showers are dirty

Leisure Family

6/10

Pleasant

07 Jun 2022

Jose

nice

Family

8/10

Excellent

08 May 2022

Vivian

The view was so worthy. It was really peaceful, the vibe was great. The room was outdated, no hairdryer, and the shower was over flooding. Other than that everything was good. It’s not expensive so what else can you ask for? I would visit again

Business_and_leisure Family_with_children

10/10

Exceptional

21 Mar 2022

Roy

A must see if your visiting Acapulco!

Leisure Family

8/10

Excellent

21 Mar 2022

Maria

the jr suite they assigned me was awesome the view was amazing

Leisure Family

6/10

Pleasant

15 Feb 2022

Jessica

The hotel is very deteriorated, needs lots of maintenance. The views are great. They have a porch that has an ok view for the cliff divers. The staff is very \"blah\" not rude but also not friendly or welcoming. There is no wifi in the rooms only in the lobby. There is alot of stair climbing and no elevators. We had an ocean view room so it was high up and took about 15min of stair climbing to get to our room from the lobby. 27 flights of Stairs to get from the lowest pool to our room. That pool is ocean water and a must see! They never had pool towels which was inconvenient. Our room needed upkeep and deep cleaning, the tub and toilet had serious grime build up and stains. The check out process was tedious and time consuming. They require a \"walk thru\" where they check the room for damages. It took about 30mins for them to do

Leisure Family_with_children

6/10

Pleasant

09 Nov 2021

Claudia

The views are amazing, the buildings are charming. The furniture is old and outdated. Please don't use the safe boxes we almost lost our flight because it took the front desk 30 min to open the box, maintenance was called and they almost had to use the grinder to open the box. We reserved the all-inclusive but when I checked in I was told it was semi-inclusive. I have never heard about it. The AC in our room kept liking, the hot water is only turn on after 7 pm. We had to shower with cold water one time. The food I have to say was really good, and the server Margarito was amazing. To management, Margarito is a great addition to your hotel he made our stay pleasant.

Friends_and_family Friends

2/10

Poor

27 Oct 2021

Fredy

Decidimos hospedarnos en este hotel ya que está muy cerca de la quebrada un lugar Ku turístico por la vista. Y pesar de los malos comentarios que tiene el hotel, pero ratifico que no vale la pena hospedarse en este hotel, desgraciadamente en los días que nos hospedamos estaba lloviendo y en una de las habitaciones entraba el agua, decidimos llamar a recepción para que hirvieran algo por nosotros y cuál fue la respuesta, solo pusieron unas toallas para tratar de secar un poco de agua que había en el piso, mientras que el agua seguía en entrando. Se pidió que nos movieran de habitación y la respuesta fue un NO. Por lo cual yo no recomiendo este hotel. No vale la pena. El servicio al cliente muy despota.

Business_and_leisure Family_with_children

2/10

Poor

11 Oct 2021

Alfa

Property needs lots of maintenance and to be cleaned. Towels are old and stained and rooms are smelly. There is no way to call from your room if you need anything. I was super disappointed

Leisure Family

2/10

Poor

04 Oct 2021

Mirna

It was the worst experience I ever had on a hotel. Customer services was horrible, it was raining during our stay and the floor was very slippery my kids felt a few times. I ask the front desk to wipe the water and they said that there was no point because it will rain again. Horrible simply horrible

Leisure Family_with_children

8/10

Excellent

11 Sep 2021

Josiah

I recommend

It was good. We actually on out second night of the trip when that terrible 7.1 earthquake hit in September, 2021. The tinaco on top was knocked over, so we consequently lost running water. The staff was very helpful moving us to an upgraded room where we felt safer and had water. Friendly and helpful. Not the comfiest of beds, but for the price, I would stay here again.

Friends_and_family Family

6/10

Pleasant

16 Jul 2021

Verified traveler

All the stairs
For large people it’s too much
We ask to be moved but no chance

Leisure Family

4/10

Poor

13 Jul 2021

Verified traveler

Bathroom was horrible

Leisure Family_with_children

10/10

Exceptional

25 Jun 2021

Verified traveler

Amazing view to the sea. Excellent place located and close to everything!!

Leisure Family_with_children

10/10

Exceptional

19 Jun 2021

Verified traveler

If you love ocean cliff views and ocean pool access, this is the most amazing place ever! I couldn't get enough of my view from inside my room even! Really enjoyed this trip.

Leisure Partner

4/10

Poor

28 May 2021

Verified traveler

No internet

Leisure Family_with_children

10/10

Exceptional

25 May 2021

Verified traveler

Love this place wonderful views 💯👍

Business_and_leisure Self

2/10

Poor

12 May 2021

Verified traveler

The staff was great. However, the room was really bad and it has nit been updated in a few years. The bathroom was dirty. The bathtub was black with mold around and rust stains everywhere. The toilet was stained.

Leisure Family

8/10

Excellent

09 May 2021

Verified traveler

Don’t put towels clean

Leisure

8/10

Excellent

08 May 2021

Verified traveler

A hotel and restaurant with a lot of history. The rooms themselves could use some love but the value is incredible. Amazing views, the fresh water pool, and definitely the unparalleled view of the divers at La Quebrada. And this hotel had some of the friendliest helpful staff. If you’re looking for a place with tons of history and getting incredible value for your stay, I highly suggest staying here!

Leisure Partner

8/10

Excellent

07 May 2021

Verified traveler

Recomendado, muy bonitas vistas, show de clavadistas excelente, ideal para ir en pareja, familia o amigos.

Business_and_leisure Partner

10/10

Exceptional

11 Apr 2021

Antioco

Better than expected

Overall was very good ,super clean excellent service ,food was very good ,the pool was amazing, i will return.

Friends_and_family Family

8/10

Excellent

21 Jan 2021

jaap willem

The divers of la Quebrada.
The sea water pool.
The hotel is on a unique site, with fantastic views.
We got kitchen gear for a small price.
hotel personnel was helpful.

Leisure Partner

10/10

Exceptional

11 Oct 2020

Efren

Great view and good staff Excellente view for the clifdivers

Business Family

4/10

Poor

06 Mar 2020

Bonny

We won't be back

For the price, we didn't get what we expected. They rate themselves as high end, and they are not. The stairs every where are ridiculous, especially down to the ocean. The swimming pool was filthy. No coffee in the room or reception area. No furniture in the room except for the bed. No chairs. Quite a disappointment. We won't be back.

Partner

8/10

Excellent

30 Jan 2020

Frank

Excellent staff, older facility, bed firm but comfortable, lots of stairs often without railings However you can’t beat the view of the cliff divers.

Leisure Partner

10/10

Exceptional

17 Jan 2020

Carlos

Sea pool is awesome and the view is spectacular there is a lot of stairs but it worth it

Leisure Family

8/10

Excellent

15 Dec 2019

Maria

Love the tranquillity of this hotel with the exception on the upper pool not been clean.

Friends_and_family Family

8/10

Excellent

15 Dec 2019

TT

Great location, excellent views of cliff divers. Good menu at the restaurant. Friendly service.
Rooms basic but clean with views of the water.

Leisure Self

10/10

Exceptional

07 Nov 2019

Verified traveler

Restaurante prices and menu options and the activities no are

Leisure

10/10

Exceptional

17 Sep 2019

Verified traveler

I really enjoyed my stay, beautiful views on the sea and La Guebrada as well as the city from the top pool.
The room was nicer than anticipated, definitely recommend!

Leisure Self

6/10

Pleasant

25 Jul 2019

christopher

Get Ready to Hike

We loved this place it is beautiful and the room was nice but dated. No english TV except for CNN. The problem is that you have to walk a lot of stairs, no joke, a lot. Unfortunately we couldn't stay longer because it was just too much walking and absolutely not accessible for anyone with mobility issues. Due to the hotel being constructed in the side of the cliffs, I don't think they can do anything about this. The views were breathtaking, I would recommend this hotel for fit people. No in room WiFi.

Family

2/10

Poor

15 Jul 2019

Verified traveler

When I got to the Hotel. They said I had not paid for a room. I was charged. After checking my confirmation I went back to inform them. They said I had to wait to check with the bank. At check in no one helped me to my room. They had someone direct me to the parking lot on top of the hill with a horrible entrance. Brunch service was terrible. The waiters basically ignored us. 2nd after a long day out. I came in to the AC leaking all over the bed. Called the front desk they said they could call maintenance and change me a room on the last floor (by the way there is no elevator) After deciding to change rooms because the floor was covered in water and the mattress soaking wet. I had to walk up 4 flights of stairs with a sleeping toddler at 10:30PM and luggage. When I get to the room my surprise and a family of geckos are the only inhabitants of this room since who knows when. The TV doesnt work and they dont answer calls from the last room. I had to walk down stairs from the last room all the way to the lobby. After telling them the room has critters in it and its HOT. I get scolded for changing rooms. in the first place. They tell me its the last time they will change my room. I get no apology for the inconvenience. The last room I ended up in had a stench of throw up. The door looked like someone had tried to break into.This is the worst service. It's a shame that this hotel has and amazing view and its in great location. But the hotel itself is not worth staying at.

Friends_and_family Family_with_children

10/10

Exceptional

27 Jun 2019

Verified traveler

I loved the saltwater pool. Lots of stairs, but well worth it!

Leisure Family_with_children

10/10

Exceptional

25 Jun 2019

Verified traveler

I liked the views. I didn’t like the water pressure in the shower.

Friends_and_family Family

8/10

Excellent

09 Jun 2019

Sergio

Great value

Everything was good except for the cancellation of the dive because of the weather.

Family

10/10

Exceptional

19 Feb 2019

Burgess

A diamond in old Acapulco

It was a surprisingly great stay! From the moment I arrived, where I was greeted by the friendly staff, until my departure, I was pleasantly surprised. Of course the views are incredible. The salt water swimming pool was so enjoyable. It's a diamond in the old, run down part of the city, but I knew where it was when I booked it. Maybe that was what made it so surprising!

2/10

Poor

01 Feb 2019

Robert

Never again!

Hotel has seen better days. Poor upkeep and service for the price. Staff very unhelpful. Checked out early for a better hotel. Room small only a bed and nightstand. No chair or desk. Had to pay extra to get a cleaner, more updated room.

10/10

Exceptional

14 Nov 2018

Edward

Excelente

O love the hotel so much I’m think about to going back

Friends

6/10

Pleasant

09 Sep 2018

Josh

Very beautiful view. The main drawback was the noise. They wake you up at 7am everyday banging on things. It was frustrating. I complain to the front desk but it did not help. The view is awesome. The restaurant was terrible. The customer service was meh.

8/10

Excellent

24 Aug 2018

Sam

Nice, too many cars right outside the front door, wish, the plaza was a little more inviting and less congested.

10/10

Exceptional

16 Aug 2018

Verified traveler

Nice hotel, beautiful view.

Excellent place very close to La Quebrada .
Excellent service.

10/10