Name: Wookey Hole Hotel
Address: Wookey Hole Wells, Wookey Hole, BA5 1BB, GB

10/10

Exceptional

25 Jul 2026

John

every body was so Helpful

6/10

Pleasant

25 Jul 2026

Alex

The pull out bed was extremely uncomfortable. Not a proper mattress. Ended up having to top and tail in the other bed as no one could stick it.

Stay pleasant otherwise.

10/10

Exceptional

24 Jul 2026

Shiree

What a lovely little trip to Wookey Hole. Really comfortable and convenient hotel for a day out to the caves. Staying at the hotel allowed for an easy day out with the children. Nice sized room with comfortable beds for 2 adults and 2 children.

10/10

Exceptional

22 Jul 2026

Kevin

A fridge in room to keep drinks cool in hot weather would be helpful

8/10

Excellent

22 Jul 2026

Kenneth

Good value for money. Room well maintained, bathroom quite basic, breakfast buffet was reasonable. Staff were friendly and helpful.

Partner

10/10

Exceptional

20 Jul 2026

Trudy

Games room was a bit disappointing for the older children.

Friends_and_family Family

10/10

Exceptional

16 Jul 2026

Gareth

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Business

8/10

Excellent

13 Jul 2026

Mark

Enjoyed my 2 week stay here in a nice quiet village

Business

10/10

Exceptional

12 Jul 2026

Lauren

We checked in late friday afternoon and the male and female on the check-in desk were excellent. They were extremely helpful and went above and beyond to make sure that our stay was perfect. We also prebooked breakfast, which again was excellent value, great quality and plentiful. The hotel is central for all of the nearby attractions. We will return here again and would highly recommend.

10/10

Exceptional

11 Jul 2026

stephen

We have stayed here many times it is ideally located for our purpose of visiting Wells Glastonbury and Street
We will definitely be returning as soon as we can.

Partner

8/10

Excellent

06 Jul 2026

Daphne

Great family weekend location

6/10

Pleasant

05 Jul 2026

Suvi

Good location if you want to visit the caves. The room was ok for 3 stars.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Tiv

This was perfect for an overnight stay. Clean, 24 hour reception, comfortable bed. Helpful staff. Car park was free and right outside. No issues at all. Very good value.

Family

2/10

Poor

03 Jul 2026

William

Forced to give card details at reception, and I’m quoting here..”in case I broke something or caused damage”

Talk about being the insulted!

Very poor menu.

I’ll not be back.

10/10

Exceptional

02 Jul 2026

Julie

Only on a work trip, so didn’t really get to see much. Room was lovely and comfortable, staff very friendly and helpful. Thank you team Wookey 😊

Self

8/10

Excellent

29 Jun 2026

Anil

Lovely location with Wooky Holes on the doorstep of the Hotel.
Room was basic but clean and had everything you'd want fir an overnight stay.
Lovely grounds for a walk.
Only negative was bath taps had hot water, but the shower had only had cold water. The mixer thermostat was obviously faulty. Talking to other guests, this seemed to be a common fault as others said their shower only had cold water too.

Partner

8/10

Excellent

27 Jun 2026

Tecwyn

My wife and I were visiting her brother and family in Wells, the location of this hotel for Wells, Glastonbury, Avebury and Stonehenge was fantastic...close to all of them. The room was same set up as Travelodge/Premier Inn but MUCH more space in the room, more room around the beds etc. The staff were very welcoming, friendly and helpful. Breakfast was great, good choice and good value for money. We would highly recommend and will probably stay here again next time we go. Just a few things that could have made it better.....1: the weather was hot when we were there, each bed had a light duvet which was a bit too warm for me and there was no single cotton sheet as an alternative that would have been better for me. 2: The bath is VERY slippy when wet, there is no rubber bath mat in the room but you can ask for one...good idea to ask for one in reception when you arrive. 3: the curtains were not very good at keeping sunlight out....blackout curtains/blinds would have been better.

Partner

6/10

Pleasant

23 Jun 2026

Paul

Staff were great, room was tidy. Only downside was the breakfast. Wife is gluten free and although the breakfast was labelled really well……they cross contaminated the breakfast items at the server. The chef was really helpful and cooked a separate breakfast but the cross contamination should never had happened in the first place. Putting gluten sausages with bacon to keep warm is a no no.

Partner

6/10

Pleasant

22 Jun 2026

Anita

The staff were really helpful and accommodating.
The room was clean enough, but there was a chip in the bath and a few cobwebs around. It was very basic and the TV was very small for the size of the room.
We only ended up eating in the restaurant on 1 day, as we did not feel that there was a lot of choice and due to the size of the room it was very noisy and you could not have a conversation with whoever you were with. I understand about not taking drinks etc outside, but I feel that they should install a seating area outside to accommodate that especially where the weather is so warm and it would not be so noisy and you could have a conversation. We were not very impressed with the breakfast and did not feel that it was value for money.

Partner

8/10

Excellent

20 Jun 2026

ANTONY

Lovely place but we had a noisy bathroom fan that was on permanently including all night.
Not allowed to take drinks outside without a plastic glass and the good beer had run out anyway so had to have cider or their Witches Piddle brew.

Partner

2/10

Poor

19 Jun 2026

EMILY

Do not stay in the tower suite - they do not clean the room before you check in. Bugs in the bed, on the floor, up the walls. You have to keep the light off to stop the bugs swarming you. Hairs in the bed. Room is like a sauna and way too hot to sleep in, regardless of how many fans the hotel gave you. The shower handle also gets stuck so the water can run into the bedroom. Normal rooms are ok - better than a hot, dirty room with bugs.

8/10

Excellent

15 Jun 2026

John

Had a lovely time at the Wookey hole hotel. It's the second time in 2 years that we have been. Situated next to Wookey hole itself, just a stone's throw away.
The place was spotless and clean. Staff were friendly enough. No problem parking. The restaurant now offer a buffet breakfast service for breakfast. How ever I much preferred having breakfast made to order, as no fried eggs only scrambled. Also I preferred it freshly cooked and delivered to your table. Not keen on the buffet breakfast personally. Other than that, it's set in such a lovely idyllic picturesque part of Somerset. Altogether very good value for money. Speaking of money, the hotel lacks a cash machine and you need to travel a couple of miles to get to one.

Partner

10/10

Exceptional

14 Jun 2026

Anna

Fabulous, comfortable and clean! Great breakfast what more could you want?!

Family_with_children

10/10

Exceptional

07 Jun 2026

Anna

We had a wonderful stay. The staff were incredibly welcoming, and the room was spacious and comfortable.One negative point: the bathroom extractor fan wasn't working and the shower wasn't handheld, but fixed to the wall, causing a lot of splashing.

Partner

10/10

Exceptional

06 Jun 2026

Mariana

Very spacious rooms, a lot of privacy offered, good showers, good Wi fi

I specifically want to name Diane or whoever the staff lady was evenings of Thursday and Friday night June 4th and 5th - so so kind and understanding - I needed soya milk and to stay and work online outside check out time and she was very helpful. All staff are exceptionally helpful and kind

Great parking capacity, wonderful surroundings

Self

8/10

Excellent

04 Jun 2026

liam

Great location and hotel just a little different to make it special
No complaints

Family

10/10

Exceptional

31 May 2026

Miss Heather

Hotel was great and staff were very friendly. We had a lovely stay

Friends_and_family Family

10/10

Exceptional

29 May 2026

Dan

Always stay here, as good a always.

Business

10/10

Exceptional

24 May 2026

Dan

Second stay and still as epic as the first.
Will be back again

Business

6/10

Pleasant

20 May 2026

Sharon

Room and bed very clean, interior of hotel needs a refresh and little update.
Plug in bathroom sink stuck down and bathroom mirror light wouldn’t turn off.
TV the size of an iPad.
If you’re after a clean bed for the night it’s fine and price was ok.

Partner

10/10

Exceptional

18 May 2026

teresa

Breakfast was good

Family_with_children

8/10

Excellent

18 May 2026

Maureen

I'm sorry but this was did not make huge impression on me. If the price is right then go ahead and bot. It has its unusual name wooky... I stayed just one night.

Partner

10/10

Exceptional

16 May 2026

Claire

Room was excellent, comfortable and great value for money. Perfect location for visiting local attractions and of course Wookey Hole show caves right on your doorstep

10/10

Exceptional

16 May 2026

Marilyn

The reception staff welcomed us in a friendly efficient manner a lovely lady - the room was great everything was spotless - bar staff were friendly - we had an evening meal i can recommend the Chicken & Ham Pie it was delicious- we had a great time at this hotel also we visited the Wookey Hole Cave a fantastic experience

Partner

8/10

Excellent

16 May 2026

Mark

Cooked breakfast was lovely, and very good value for money, good selection of other breakfast foods too.

Room was lovely and clean, staff all seemed very friendly.

Bar was well stocked, we stayed for the 2 for 1 cocktails (they were a little strong for us - but for others that could be perfect)

We also ate in the hotel for one evening, although the selection was maybe a little limited what we did eat was really good.

Would happily recommend this hotel

8/10

Excellent

14 May 2026

Tracey

great staff and lovely clean room

Friends_and_family Family

10/10

Exceptional

09 May 2026

Cameron

Lovely clean large room, great bath to soak in, super comfy bed, a nice TV, many charging points to plug in your devices. The Staff are friendly and helpful, Breakfast was ok, Scrambled eggs are I would say being an experienced chef, made from liquid egg, sausages were nothing special, bacon and mushrooms were fine, nice croissants, some breakfast cereal, average breakfast, Our room was very clean ,smelled fresh, including the en suite toilet.

Partner

10/10

Exceptional

05 May 2026

Kate

Good location, comfortable rooms and beds. Has a games room. Breakfast was okay.

Partner

8/10

Excellent

04 May 2026

Stephen David

This is the fourth time we have visited the
Hotel,
Staff are very friendly room as nice, the only thing that lets the hotel down is the breakfast buffet no choice of eggs, mass
Produced cooking items much
Preferred the menu where you
Ordered breakfast

Family_with_children

10/10

Exceptional

04 May 2026

Natasha

We love staying a wookey hotel only down side is the menu change and breakfast cereal 2 options so kids didnt eat and no gammon on menu with the famous cheese sauce such a same as loved the meals when we stayed before

Friends_and_family Family

8/10

Excellent

16 Apr 2026

Hilary

I originally wanted to book from the 14th to the 18th but the system wouldn’t allow me to do that so I ended up booking one night and then after a couple of false starts I managed to book the other 3 nights. The first night I had a room with a shower which was very nice (lovely in fact). However the wi fi was terrible downstairs but works a lot better upstairs as I had to change rooms because of not being able to book all 4 nights at the same time. Really good otherwise.

8/10

Excellent

14 Apr 2026

Laura

A really great family hotel right next to the Wookey Hole attraction. Rooms were spacious and very clean and the bed was very comfortable indeed. Great value for money and would definitely stay again.

Family_with_children

10/10

Exceptional

11 Apr 2026

Silvia

Good breakfast

Friends_and_family Family

8/10

Excellent

10 Apr 2026

Hannah

Room was clean, staff were very friendly and helpful. The breakfast had a good selection. We had a great stay and enjoyed a day at the caves the next day.

Friends_and_family Family

10/10

Exceptional

31 Mar 2026

Ann

Breakfast was everything you'd want and more. A great start to an active day with the kids at Wookey hole attraction or walking the country side.

Family_with_children

8/10

Excellent

22 Mar 2026

Karen

All good

Partner

8/10

Excellent

21 Mar 2026

Andrew

Nice hotel and family room was great. Downside was not being aware that breakfast time needed booking and only available slot was 830.

Family_with_children

10/10

Exceptional

19 Mar 2026

Erica

Great accommodation, very friendly staff. Perfect for visiting the Wookey Hole caves.

Friends_and_family Family

10/10

Exceptional

08 Mar 2026

Sara

Clean and comfortable, spacious room and very comfortable bed. Had a good night's sleep and would go back.

Partner

10/10

Exceptional

14 Feb 2026

Douglas

Very attentive staff, room clean and well laid out, great location, nice bar and restaurant, an all round excellent Hôtel

8/10

Excellent

12 Feb 2026

James

The staff were excellent and very attentive. Overall it was a nice stay with good food and a lovely cooked breakfast at a reasonable price.

The only very minor thing was the shower head; if you want hot water you have to have it on quite powerfully, but then the water comes out at a near 90 degree angle and we couldn’t move the head to angle it down. It goes past the shower screen and can make the floor wet. Not sure if it was just our room though.

Business

10/10

Exceptional

08 Feb 2026

Cameron

That's the cleanest hotel room that we have ever stayed in, the Hotel smell devine, The room was huge excellent value for money, My wife gave it A10 out of 10

Friends_and_family Family

8/10

Excellent

26 Jan 2026

Mariana

Clean room and incredible staff welcoming and considerate

Self

10/10

Exceptional

19 Jan 2026

James

Location was the most importantly for me.

Leisure Family

6/10

Pleasant

13 Jan 2026

Kevin

Yes good staff room ok

Business

8/10

Excellent

07 Jan 2026

Lewis

Excellent value for the price.
The room was great and really friendly staff.

The restraunt is lacking though with over priced food and staff that were not attentive.

Would definitely stay again but not eat there.

Leisure Family

10/10

Exceptional

20 Dec 2025

Julie

The reception staff were so lovely and welcoming and the room was spotless

Friends_and_family Friends

10/10

Exceptional

14 Dec 2025

Ian

Clean room great staff

Friends_and_family Family

10/10

Exceptional

06 Dec 2025

Ian

Simple and nice food. Good breakfast, son loved the pancake machine. Room was large and clean.

Friends_and_family Family

6/10

Pleasant

05 Dec 2025

Amiee

Beds are rock hard. Room is outdated. Can hear your neighbours. Guests running up and down the halls and still continue after we politely asked them to stop

Partner

10/10

Exceptional

01 Dec 2025

Elizabeth

Enjoyed our stay, very handy for the cave Christmas event we attended.

Leisure Partner

10/10

Exceptional

30 Nov 2025

Dan

Staff were amazing. Hotel is excellent set in a beautiful place. Will be back

Business_and_leisure Friends

8/10

Excellent

23 Nov 2025

Paul

Breakfast could be hotter.
Nescafé sachets in rooms really bad. Poured mine down the sink! Lovely and quiet. Comfy bed.

Leisure Family_with_children

10/10

Exceptional

18 Nov 2025

Michelle

Room was clean , staff where amazing , couldn't do enough for you , went above and beyond

Leisure Partner

8/10

Excellent

17 Nov 2025

Elizabeth

Rooms were clean, staff excellent, friendly and helpful. Overall great.
Minor points: prefer a toilet seat lid, and a larger sink, somewhere near the sink to put things on. It was an accessible room, but it does not need an NHS poster about cleaning hands for a 'patient' on the bathroom door, (room 1) also sink cracked in room 1. TV very small in room 1, much more acceptable in room 30.

Leisure Family

10/10

Exceptional

15 Nov 2025

Douglas

Good place to stay

8/10

Excellent

10 Nov 2025

Jeff

Overall our visit was satisfactory

8/10

Excellent

09 Nov 2025

Karen

Good value for money, rooms comfortable and clean.
Staff helpful and friendly
Evening meal menu abit disappointing, not much variety meals we had not worth the money.
Breakfast was included and good selection

Business

10/10

Exceptional

09 Nov 2025

Kerrianne

Lovely location, peaceful atmosphere. Very friendly staff. Rooms were comfortable had all you needed for your stay. Lovely big bath towels!
Breakfast was ok, could improve, scrambled eggs not good being kept warm, not much choice on the continental side.
We didn’t use the bar but was told we could take drinks and food to the room if wanted.
Would definitely stay here again.

Leisure Partner

6/10

Pleasant

03 Nov 2025

Paul

Breakfast too expensive, limited bar.

8/10

Excellent

01 Nov 2025

Steven

A nice hotel right by the entrance to Wookie Hole centre, similar to a Premier Inn standard. Restaurant food was nice in the evening and not badly priced give captive location, and breakfast buffet was a very good standard and replenished regularly. Whilst there was some theming for Halloween, there was nothing special going on for the kids during the evening which was a disappointment, and only one house in the village offering trick or treating - Thank you, you made my boys evening, and saved my life! Also, the green emergency light by the bedroom door was immensely annoying, and we found it hard to get to sleep 😟. Overall though a nice convenient stop during our halfterm tours, and Wookey Hole was brilliant for a 5 / 6 hour visit - something for everyone big and small, felt family run / friendly.

Leisure Family_with_children

10/10

Exceptional

30 Oct 2025

Michael

Nice Room - warm and comfortable.

8/10

Excellent

30 Oct 2025

Susan

A good hotel, very pleasant staff. Our room was large with plenty of storage space although quite basic. It was very clean and serviced daily. Despite the close proximity to the caves etc, its a very quiet hotel. Not a lot in the area apart from the Wookey Hole complex but just 10 mins to Wells. Would recommend, especially for families.

Leisure Partner

8/10

Excellent

27 Oct 2025

N

Check in excellent , very friendly and efficient lady on the front desk .
Always plenty of parking , food is good , service very polite . Wifi , bed and shower all decent .

Business

6/10

Pleasant

27 Oct 2025

Nathan

Pizza was inedible due to copious amounts of cheese, note to chef ‘ Less is More’

Friends_and_family Family

8/10

Excellent

25 Oct 2025

Georgina

We had a wonderful stay at The Wookey Hole hotel, we went for Halloween and the place and staff did not disappoint! All staff were friendly and gave a warm welcome to the hotel. Seeing the costumes they were dressed in was excellent. The room was comfortable and it was great to have the ensuite. Thank you for a great visit, we will come again!

Leisure Family_with_children

8/10

Excellent

21 Oct 2025

Stephen

Parking easy. Rooms basic but comfortable, staff pleasant and efficient

Partner

8/10

Excellent

17 Oct 2025

I-Pang

reliable hotel, a little tired but well run. Breakfast variety not as good as before but still reasonably good. Will continue to visit when local.

Business

10/10

Exceptional

17 Oct 2025

Mandy

Great friendly staff,

Leisure Family

8/10

Excellent

16 Oct 2025

Nick

Nice quiet area , ample, close parking, rooms are clean, good wifi , comfy bed , decent shower . If I had to be picky , TVs are very small compared to standard today . Reception and restaurant staff exceptionally well mannered and polite . Food and bar very good .

Business

8/10

Excellent

12 Oct 2025

James

I stayed here for the location, next to Wookey Hole Cave, where I was attending a party.

Leisure Self

4/10

Poor

10 Oct 2025

Neil

Very clean inside and out. Hotel in a remote area, no shops or restaurants for miles.No public transport to get away. Extortionate prices in the bar and restaurant. Breakfast self-service not a lot on offer staff member not interested, not a good experience.

10/10

Exceptional

08 Oct 2025

Robert

Room was very big clean lovely and comfortable. Staff very helpful and polite always stay here when down this area .

Business

4/10

Poor

05 Oct 2025

Mark

Shower head dirty, cheap,unweighted shower curtain. Shaverpointlight inoperative sheet had something brown stuck to it. Breakfast was rubbish. Had to chase for bacon plates,eggs,butter and tea cups. The sausages were rubbery and everything was cold. Staff were inattentive.

Partner

6/10

Pleasant

05 Oct 2025

Duncan

The large family rooms are spacious and were very good value at the time of year we visited (early October). Very clean bedroom and bathroom and the beds were comfortable. The staff were friendly and helpful. An ideal location for visiting Wells without paying the higher rates in Wells. Taxis are relatively easy to get to and from the hotel and into Wells. The only disappointment was having to book a time slot for breakfast which I felt was a bit restrictive especially as we checked in a bit later than possible and found available times were either very early or late. We turned up a bit early and there were plenty of empty tables so I’m not sure why this is necessary. Overall a nice one night stay and a super 2 days in Wells.

Friends_and_family Family

10/10

Exceptional

04 Oct 2025

rosemary

Very helpful staff who were very accomodating to suit my dietary needs. Room was nice clean and comfortable. Staff on reception very pleasant on arrival and early departure. 2nd time staying at this hotel and would recommend.

Business

6/10

Pleasant

04 Oct 2025

Richard

Ok

Business_and_leisure Partner

6/10

Pleasant

25 Sep 2025

Holly

Did not eat at restaurant as were told we couldn't book between 6:30 - 8pm as a large party were in.
Bed was very hard and made my back ache.
Headboard on bed was very dusty. Spiders in the bathroom. Also noises all night long from the bathroom/toilet and people in other rooms, dogs barking in the corridor.
Location of hotel is in the middle of nowhere.
It was okay for 1 night but i wouldn't stay here again.

Partner

10/10

Exceptional

24 Sep 2025

Karen

Lovely staff and good service.

Friends_and_family Family

10/10

Exceptional

21 Sep 2025

luke

Brilliant hotel had a good night sleep no noise and the shower water was hot the only concern i had was the glass shower door when it stung open it almost hit the sink so i put a towel on the sink just incase my kids swung it open and smashed it

Friends_and_family Family

10/10

Exceptional

20 Sep 2025

clive

Room was lovely , spacious and airy , we had room 58 , 1 double balcony window and a large double window which overlooked a country path .
Staff were great ,willing and helpful , Even charged my phone overnight because i forgot charger , only downside was pillows were too hard for my liking and threw them on the floor but alround thumbs up

Leisure Partner

10/10

Exceptional

20 Sep 2025

Valerie

No complaints, the room was lovely, clean comfortable and quiet.
The food was delicious and staff lovely and friendly. Will definitely be back.

Leisure

4/10

Poor

18 Sep 2025

Rachel

Poorly Organised

We booked a room and breakfast for a 1 night stay after a flight from Bristol Airport. We emailed in advance to organise a cot being provided in the room. On arrival at around 3.30am with a sleeping baby, no cot was provided. Night porter was friendly and apologetic and fetched a travel cot for me to build myself, which wasnt a problem but woke the baby. So we paid for 30 minutes sleep, less than 3 hours in the building and no breakfast with a 6.30am checkout. Rooms did look clean & tidy but organisation was poor.

Friends_and_family Family

8/10

Excellent

15 Sep 2025

Peter

Wookey hotel

Clean and exactly what you would expect

Partner

6/10

Pleasant

13 Sep 2025

Marion

Clean comfortable room poor breakfast

Room clean and comfortable, breakfast poor, scrambled eggs made with powder mix was awful and tasteless and tinned mushrooms watery, not nice at all. Beans ok although only warm on 2 days. As a non dairy vegetarian i was left with beans and toast . Toaster did not eject toast, had to use tongues to get it out. Finally hash browns were soaked in fat . My husband did like the yogurt pots. Sadly breakfast spoilt our stay and because of this would not reccommend this hotel.

Partner

8/10

Excellent

13 Sep 2025

Vincent

Great hotel

Lovely hotel, very clean and tidy and very helpful staff. Location is very tucked away from the main roads but I think this adds to the character of the place, right next to Wookey Hole caves.

Business Self

10/10

Exceptional

12 Sep 2025

Barry

Great place to stay for a few days. Clean, spacious and good location

Partner

10/10

Exceptional

12 Sep 2025

Chris

Excellent value for money. Lovely clean room.