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Bed & Breakfast
BED AND BREAKFAST
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8.8/10Excellent559 Reviews
Cleanliness9.0/10 9.0
Service8.8/10 8.8
Comfort8.8/10 8.8
Condition8.8/10 8.8
Neighborhood8.4/10 8.4
Amenities8.8/10 8.8
See all ratings- Business hotels
- Luxury collection
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About The Crossways
Enjoy stunning views from the terrace at The Crossways Inn, a luxurious retreat in Shepton Mallet. Stay connected with complimentary Wi-Fi and take advantage of convenient concierge services. Dine at our on-site restaurant, grab a quick bite at the snack bar, or relax with a drink at the bar/lounge.
Each morning, savor a complimentary English breakfast. For business needs, we offer a business center, express check-out, and luggage storage. With four meeting rooms, we can accommodate various events. Free self-parking is available.
Our 22 guestrooms feature flat-screen TVs, private bathrooms with complimentary toiletries and hair dryers, desks, and electric kettles. Daily housekeeping ensures a comfortable stay. We're conveniently located within a 15-minute drive of Wells Cathedral and Kilver Court, and a short distance from attractions like Wells Bishop's Palace and Glastonbury Tor.
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Located in Shepton Mallet, The Crossways is within a 15-minute drive of Wells Cathedral and Kilver Court. This luxury inn is 4.1 mi (6.6 km) from Wells Bishop's Palace and 6 mi (9.6 km) from Glastonbury Tor. Stay in one of 22 guestrooms featuring flat-screen televisions.
Complimentary wireless internet access is available to keep you connected. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include complimentary bottled water and portable fans, and housekeeping is provided daily. Featured amenities include a business center, express check-out, and luggage storage.
This inn has 4 meeting rooms available for events. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Non-smoking
Business facilities
Check-in and check-out
Check-in from
2:00 PM
Check-in until
10:00 PM
Check-out until
10:00 AM
Minimum check-in age
18
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
No elevators
Professional property host/manager
Pets allowed
Only dogs and cats are allowed
Maximum number of pets per room 2
Service animals are allowed
Service animals are exempt from fees/restrictions
Pets cannot be left unattended
Cleaning and safety
Sanitization
Contactless check-out is available
Essential Travel
Essential workers only - NO
Important information
-
You need to know
- Contactless check-out is available.
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Special Instructions
The front desk is open daily from 8:00 AM - 10:00 PM. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.
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Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
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Minimal age
18
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Optional fees
- Pet fee: GBP 20.00 per accommodation, per night
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
English
Nearby attractions
Glastonbury Festival Site
2.2 km / 1.4 mi
Wells Bishop's Palace
6.6 km / 4.1 mi
Wells Cathedral
6.8 km / 4.2 mi
Wells & Mendip Museum
6.8 km / 4.2 mi
Mendip Hills
7.2 km / 4.5 mi
Vicar's Close
7.3 km / 4.6 mi
The Market Place
7.4 km / 4.6 mi
Ebbor Gorge
7.4 km / 4.6 mi
Avalon Vineyard
7.7 km / 4.8 mi
Kilver Court
7.8 km / 4.8 mi
Wells Leisure Centre
8.3 km / 5.2 mi
Royal Bath and West Showground
8.5 km / 5.3 mi
Church of St Mary
9.5 km / 5.9 mi
Glastonbury Tor
9.6 km / 6 mi
Wookey Hole Caves
9.9 km / 6.2 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 22
- hotel
- Car park
- Check-in hour
- Check-out hour
- Wi-fi
- Room serviceExtra charge
- Laundry service
- Babysitting serviceExtra charge
- Bellboy serviceExtra charge
- Lift accessExtra charge
- Terrace
Show 15 more facilities & services
- Concierge
- Luggage room
- BBQ facilities
- Grill/BBQ
- Bar
- Restaurant
- Smoking areaExtra charge
- Meeting room: 4
- Business centre
- Breakfast
- Snacks
- Non-smoking establishment
- Minimum check-in age: 18
- Bowling alleyExtra charge
- Golf practice facilityExtra charge
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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FAMILY ROOM DELUXEFAMILY ROOM • DELUXEFAM.DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- FAMILY ROOM
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Crossways
FAMILY ROOM DELUXE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- FAMILY ROOM
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: FAM.DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE EXECUTIVEDOUBLE • EXECUTIVEDBL.EJ
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Crossways
DOUBLE EXECUTIVE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Room code: DBL.EJ
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room EXECUTIVERoom • EXECUTIVEROO.EJ
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Crossways
Room EXECUTIVE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Room code: ROO.EJ
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE EXECUTIVE KING BEDDOUBLE • EXECUTIVE KING BEDDBL.EJ-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- EXECUTIVE KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Crossways
DOUBLE EXECUTIVE KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- EXECUTIVE KING BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.EJ-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room DELUXERoom • DELUXEROO.DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Crossways
Room DELUXE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: ROO.DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE DELUXESUITE • DELUXESUI.DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Crossways
SUITE DELUXE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: SUI.DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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VILLA SUPERIORVILLA • SUPERIORVIL.SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 2–20 • Adults: max. 20 • Children: max. 13
- Room type
- VILLA
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Crossways
VILLA SUPERIOR
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 2–20 • Adults: max. 20 • Children: max. 13
- Room type
- VILLA
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room code: VIL.SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE DELUXE KING BEDSUITE • DELUXE KING BEDSUI.DX-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Crossways
SUITE DELUXE KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.DX-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room DELUXE TWO BEDSRoom • DELUXE TWO BEDSROO.2B-DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- DELUXE TWO BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Crossways
Room DELUXE TWO BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- DELUXE TWO BEDS
Adult and child limits apply within the room's total guest limit.
Room code: ROO.2B-DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE DELUXE KING BEDDOUBLE • DELUXE KING BEDDBL.DX-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Crossways
DOUBLE DELUXE KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.DX-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room STANDARDRoom • STANDARDROO.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Crossways
Room STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: ROO.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SINGLE DELUXESINGLE • DELUXESGL.DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Crossways
SINGLE DELUXE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: SGL.DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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TRIPLE PREMIER QUEEN BEDTRIPLE • PREMIER QUEEN BEDTPL.PE-QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 3 • Children: max. 4
- Room type
- TRIPLE
- View / characteristic
- PREMIER QUEEN BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Crossways
TRIPLE PREMIER QUEEN BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 3 • Children: max. 4
- Room type
- TRIPLE
- View / characteristic
- PREMIER QUEEN BED
Adult and child limits apply within the room's total guest limit.
Room code: TPL.PE-QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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VILLA SUPERIOR GARDEN VIEWVILLA • SUPERIOR GARDEN VIEWVIL.GV-SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 2–20 • Adults: max. 20 • Children: max. 13
- Room type
- VILLA
- View / characteristic
- SUPERIOR GARDEN VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Crossways
VILLA SUPERIOR GARDEN VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 2–20 • Adults: max. 20 • Children: max. 13
- Room type
- VILLA
- View / characteristic
- SUPERIOR GARDEN VIEW
Adult and child limits apply within the room's total guest limit.
Room code: VIL.GV-SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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TWIN EXECUTIVETWIN • EXECUTIVETWN.EJ
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Crossways
TWIN EXECUTIVE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Room code: TWN.EJ
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE DELUXEDOUBLE • DELUXEDBL.DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Crossways
DOUBLE DELUXE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: DBL.DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
TWIN DELUXETWIN • DELUXETWN.DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Crossways
TWIN DELUXE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: TWN.DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about The Crossways
100
reviews shown
Mark
Very friendly and helpful staff. Food was amazing and rooms were clean and well maintained
Theresa
The weather was very hot no Air conditioning and my husband and I got bitten by Mosquitoes as we had to have the window open
David
Lovely hotel, staff were lovely and helpful, restaurant manager was good at his job, and very approachable, food excellent.
Moritz
The room we received was not what was presented on the Expedia website. We booked for three travelers so we were trying to be careful
In choosing accommodation. The sleeping alcove in our room (108 ?) does not have a window, so it was warm. There was also a lack of outlets for charging our phones and tablets. Had to unplug the TVs.
Food at restaurant was good.
In choosing accommodation. The sleeping alcove in our room (108 ?) does not have a window, so it was warm. There was also a lack of outlets for charging our phones and tablets. Had to unplug the TVs.
Food at restaurant was good.
Michael
The exterior of the building looks a bit run down, but other than that a really lovely hotel in a quiet rural location. The room was spacious, modern and clean. The restaurant served delicious food with very generous portions. Quiet outdoor seating area with lovely views. Would definitely recommend
Liam
Our go to hotel in this area, great as always
David
Everything perfect but we happened to stay at hottest days of the year and no AC , still that doesn’t happen very often.
Timothy
Room cleanliness and fixtures were exceptional and the bed was superb
Food in the evening was excellent
Breakfast in the morning was excellent
We will go back
Food in the evening was excellent
Breakfast in the morning was excellent
We will go back
Michael
The Crossways is an updated building. Regrettably there is no lift and a narrow staircase which makes taking heavy cases upstairs difficult. We had a problem with our room but what makes me give this hotel a 5 star rating was their service recovery was brilliant.
The team are very friendly and my Venison Pie for dinner was excellent. Top marks to our waiter who when an item was sold out apologised so well and convinced me to have the Venison pie.
The young team member who served breakfast was very friendly and the food hot and excellent.
The management are to be congratulated on employing such excellent team members.
The team are very friendly and my Venison Pie for dinner was excellent. Top marks to our waiter who when an item was sold out apologised so well and convinced me to have the Venison pie.
The young team member who served breakfast was very friendly and the food hot and excellent.
The management are to be congratulated on employing such excellent team members.
John
Great setting. The
Paul
Everything was excellent
Peter
A great place to stay with good food, plenty of parking, 4 ev chargers and superb views of Glastonbury Tor.
Gareth
Great venue and lovely staff. Good food with a Nepalese section. This is our 6th stay and we'll be back. Very convenient for Bath and West showground.
Charmaine
There were only a few people staying so our room was upgraded which was nice.
Staff friendly. Parking good. Bar seemed well stocked. The meal was good. We had roast dinners and couldn’t eat it all. Breakfast was quite good but the cooked breakfast was a little too dry.
Downsides 1. There was a constant loud humming noise in the room. No idea what it was.
2. A fire alarm went off for ages at about 4am. It was very loud. No phone call. No knock on the door. No explanation. No apologies. After the first one it went off another 3 or 4 times.
3. I messaged the hotel about the alarm and the humming noise. No response
Staff friendly. Parking good. Bar seemed well stocked. The meal was good. We had roast dinners and couldn’t eat it all. Breakfast was quite good but the cooked breakfast was a little too dry.
Downsides 1. There was a constant loud humming noise in the room. No idea what it was.
2. A fire alarm went off for ages at about 4am. It was very loud. No phone call. No knock on the door. No explanation. No apologies. After the first one it went off another 3 or 4 times.
3. I messaged the hotel about the alarm and the humming noise. No response
Mark
Excellent place to stay nice and quiet excellent food staff really polite would recommend room excellent
Brigitte
Very friendly staff; clean, spacious, comfy executive room; comfy and welcoming bar/lounge area; very quiet location; first class food.
Richard
Lovely large bedrooms and spotlessly clean. I didn’t eat at hotel but husband and children said food in evening was average but a nice breakfast with lots of choice.
Sandra
Second stay at this lovely hotel. Spotless room with everything you could need. Food fabulous, excellent portions and really nice and tasty. Staff kind and helpful 😊 Many thanks
Jeremy
The Crossways is a lovely, privately owned hotel with attentive staff, good food and great EV car charging
Natalie
Lovely stay, breakfast included and was lovely, room was lovely and cosy
Liam
Fantastic as always.
Great food, great room, great service.
Great food, great room, great service.
Elizabeth
Comfortable breakfast excellent pleasant staff. I would book afain
Stefan
Bar had lots of choice. Room overall was clean, although the bin hasn't been emptied.The bed was comfy and the shower Easy and safe parking
Stefan
Bar had lots of choices. The room was clean, although the bin hasn't been emptied. Comfy bed and a good working shower and bathroom. Very friendly staff. Breakfast could do with fresh fruit, most is out of tins.
Lisa
Perfect!
A beautiful clean hotel in the middle of nowhere which made it even better! Travelled down for a wedding at Pennard Farm and didnt know what to expect but a really lovely place.
Staff were really friendly and welcoming and breakfast was beautiful.
A truly pleasant stay.
Staff were really friendly and welcoming and breakfast was beautiful.
A truly pleasant stay.
David
Superb Friendly Hotel with excellent staff and great food
Verified traveler
The food was delicious and the staff went out of their way to meet our needs and make our stay as comfortable as possible. The cleaning staff were very helpful and friendly, as were all the staff. This was our first visit but it certainly won't be our last. Thank you all very much.
David
Goid
Just had breakfast, cooked to order, well presented and tasty
Ronald
Very good but could be a little better
First, the good: excellent value for a 5* hotel in this area. Room was fine, service was excellent. Breakfast was very good. The service provided at reception (Prashant) and he came and fixed the TV which was, initially, not working. Similarly service at breakfast (Anaiya & Max) was also excellent and friendly. Both groups couldn't do enough to help.
Next, the could do better: signposting from car park to reception could be clearer (I walked all round the building dragging my suitcase). Washbasin would not empty, so I left it full each day - although emptied, it was not fixed during my 6 night stay.
Would I come again ? YES
Next, the could do better: signposting from car park to reception could be clearer (I walked all round the building dragging my suitcase). Washbasin would not empty, so I left it full each day - although emptied, it was not fixed during my 6 night stay.
Would I come again ? YES
Elizabeth
Crossways is a gem of a hotel with wonderful views of Glastonbury Tor and the surrounding countryside. The beds are comfortable and Internet access is very good. Everywhere is very clean and the staff are generally very good. There was just one morning when the staff lost track of who still needed to order their breakfasts. Talking of tracks the road to the hotel from Pilton is single track but it is worth the care needed to get there.
Andres
Comfortable and nice place. Food was very average to low quality. Everything else was very nice.
Rupert
The crossways
An interesting hotel in the middle of the somerset levels. friendly staff and good food
Joanne
Lovely hotel and food was great
Christine
A great find! Lovely hotel with oversized rooms.
Rizvana
It’s a village like area.
Verified traveler
Crossways, pricey but good value.
You get what you pay for, oh okay its not got lovely gardens to walk through but the hotel building, the service, friendliness of the staff is good.
The view from the Terrace bar over the rural landscape of the Somerset levels to Glastonbury Torr lovely.
The breakfasts, and evening meal a little pricey but well presented, lovely flavours and great tastes.
3 to 4 days as a base to explore... good spot..... thoroughly recommend.... and boy are we fussy.
The view from the Terrace bar over the rural landscape of the Somerset levels to Glastonbury Torr lovely.
The breakfasts, and evening meal a little pricey but well presented, lovely flavours and great tastes.
3 to 4 days as a base to explore... good spot..... thoroughly recommend.... and boy are we fussy.
Allie
I paid for the honeymoon suite but was given a different less special room without explanation.
G
A great stay at the Crossways Hotel
My colleagues and I used the Crossways Hotel as a base for three days. We were so impressed by the quality of the hotel in terms decor and furnishings. In addition the food and service was excellent. I am happy to strongly recommend this hotel
Nancy
Nothing required to make the stay better. Even did our laundry.
Gareth
West Country stay
Stayed at the Crossway which is in a small village near Shepton Mallet. Lovely hotel and lovely, friendly staff. Very nice food and convenient for Wells, Shepton Mallet and Glastonbury
Eileen
Friendly staff, good food, clean comfortable room
Phil
Lovely
Room was lovely, four poster bed was so comfy and the corner bath was delightful too!
The food was also very tasty, definitely recommend this hotel if you’re in the area
The food was also very tasty, definitely recommend this hotel if you’re in the area
Helen
Lovely big room. Comfortable and very clean. Great hospitality
Steve
A gem
Amazing, great room and staff.
Food and service couldn't fault.
Food and service couldn't fault.
Helen
Fantastic stay over Christmas. Made to feel very welcome, fab staff and good food. Lovely big room
Steve
Lovely hotel only issue is the door to the room rattles every time the door in the hallway is opened
Verified traveler
Totally unacceptable from this hotel. We had booked to stay with a 6 year old child and was informed a function was happening at the hotel on the night and everything would be done to keep us away from the noise of the function. We accepted that a bit of noise is tolerated. However on checking in and being given our room key we were right by the main stairwell and directly above the DJ's speakers for the Christmas party that was happening. the noise in the room was totally unbearable even with ear plugs in as the speakers were right under the bed the music could be heard as clear as being in the actual function room. We spoke to the worker Hope who was very apologetic and accepted the noise in the room was very loud but there were no other rooms available and she was unable to assist in cancelling and refunding for the booking and I would need to speak with the general manager regarding this. We informed Hope that we have a young child and it was too loud at 2030 hours to stay in the room and it would only get louder as the party were still eating their food and singing and shouting was only going to make the noise even worse. This was at 2100 hours and we had a 6 year old child with a Christmas family trip booked for the next day and was already tired after travelling for 4 hours to get there, I had to book another hotel as staying was simply not an option. General manager was shocking saying I would have got 8hours sleep and would not refund. Shocking from everyone involved
Simon
Lovley, spacious room.
Quiet and homely.
Quiet and homely.
Kelly
Lovely stay for my friend and I, room was clean and cosy and the location was lovely and rural.
Phil
Quiet rural setting but beware the roads are narrow.
Samantha
Lovely stay
Beautiful hotel, loveky rooms, friendly staff.. a little in the middle of no where, but ideal for a calm chilled get away.
Jon
Really nice country setting, friendly staff, great breakfast
Aimee
Like dtaying would dtsy again
Deborah
A really lovely hotel with friendly staff. We had an executive double which was a good size with an excellent bathroom. A big bath which was very welcome. The location is quiet with some lovely country views. There is a spacious outside terrace perfect for catching a sunset. Breakfast was also enjoyable. If travelling by car this is a perfect base location.
Mr G
Great hotel, well located to explore the area
Kevin
Recomended
Great stay good food
Jeremy
Crossways is a good find. They have invested well to create a comfortable hotel with all the right amenities, a decent restaurant and, best of all, a really good set of 4 EV chargers. They're 7kW which is ideal for a relaxed overnight charge and very reasonably priced.
Samantha
Would definitely return!
What a fantastic hotel. A real find! Very impressed with the rooms, lovely bar area, food was delicious, both evening meal and breakfast, the staff were great too.
Hazel
Short break
Spent 2 nights here on a short break. Lovely hotel really comfortable bed. Good breakfast. We ate here in the evenings as well and had great food at reasonable prices each time. Would definitely recommend it!
Peter
Check in was quick and easy. Room was lovely. Spacious and comfortable. Spa bath was a nice extra. Shower cubicle was very small. Food was superb. Excellent quality generous portions and good value especially curry night.
Clive
Lovely hotel but let down by upkeep. Room wasnt cleaned properly, bin not emptied, tissue box empty and floor not hoovered! Two makes of gin run out and no stock available! Not enough staff had to ask for dinner and drinks order to be taken 20 mins later. Service very slow.
All in all not very impressed, certainly not 4*
All in all not very impressed, certainly not 4*
Michael
A lovely stay - nice food and fantastic service
Verified traveler
Welcoming staff, easy parking, room was clean and modern.
Eileen
We had a lovely time. We only stayed one night, the staff were excellent and the evening meal just perfect. The only dissapointment was the breakfast experience , The girl who booked us in was very detached . Once she had said her speel which was quicker than a lidl checkout and i couldnt understand her ,her interest was gone and sadly the breakfast was cold . If they could capture in the morning what they do in the evening i would then say it was excellent.
Matthew
Lovley place. Relaxing night away
Marianne
Beautiful room with a comfy bed and plenty of space. The hot tub wasn't working when we first came into the room, but the staff were happy to sort it for us.
We also ordered pizza and it was delivered to the room free of charge and was tasty, but the breakfast was even better!
We also ordered pizza and it was delivered to the room free of charge and was tasty, but the breakfast was even better!
Matthew
Not a great experience.
The room was ready 2 hours before the time that was stated on the hotels app. When we got into the room the room was completely dirty. My partner had to clean the room before going to the toilet as there were marks over the toilet and hairs all over the sink and inside the bath. marks and stains on the walls like coffee that had ran down the walls and dried.
Nigel
Very rowdy foul mouthed wake on Thursday. Should have been controlled early on. Many drunk.
Jason
Easy to find lots of space in the room
Laura
Beautiful, family friendly
Sallyanne
Lovely hotel.
We had an extremely comfortable stay.
Room was very spacious including a huge bathroom with both a bath and walk in shower. Food was delicious especially the breakfast. Highly recommend.
Room was very spacious including a huge bathroom with both a bath and walk in shower. Food was delicious especially the breakfast. Highly recommend.
Arron
Great place to stay. We stayed for the night on the way back from a day at Bath. The hotel also communicated beforehand that there was an event on so our room would be the furthest away, which ended up being the case. It was very quiet whilst the rest of the hotel was very busy. The only recommendation was that it wasn’t clear what breakfast was available and it wasn’t until we ate cereal, fruit etc which was in the breakfast area that we seen others ordered cooked breakfast, so if we knew how and where beforehand it would have been the perfect experience. Would definitely stay again if in the area.
Karolina
Overall a good stay. Room for 4 people was nice and clean, the view from the window wasn't the best-overlooking the roof of the hotel, but we were only staying 1 night.. the restaurant food was good but we waited a long time due to ordering system fault.. however, the restaurant manager has sorted the problem out and offered us drinks on the house. Breakfast was very good and you can order a'la carte. Good stay overall.
Rupert
A truly remarkable hotel in a quiet corner of Somerset, yet within minutes of Wells and Glastonbury. Oh, and the views from the roof terrace bar are wonderful!
Leanne
Fantastic stay,comfortable bed,wonderful shower and a great location.
Margaret
Room walls were thin, and opening & closing doors and conversations were clearly audible. Otherwise quite comfortable, though bed was a bit too firm for my tastes.
Heidi
Lovely hotel
A lovely stay with our young family. Great cooked breakfast and nice room. Nice, quiet location and lovely decor. Close to Glastonbury and beautiful area.
Jackie
Clean comfortable well looked after property staff friendly attentive food good large selection of food for breakfast although party Saturday night did not effect our stay
Tsvetan
very nice
Brian
Great stay.
A great place. Recently refurbished. A very high standard
MORNY
Lovely hotel breakfast very disappointing though.
It was good to return again. The room was lovely and a good supply of lighting brightened it up as windows were quite small. The only criticism we had was the breakfast. The bacon especially didn’t appear to be grilled, the sausages were average, the mushrooms possibly tinned and not fresh, the hash browns were oily and over cooked. The rolls used for the Eggs Benedict were not pleasant and again the bacon was tough and hard. Bread needed to be toasted twice. This is meant to be honest feedback on things which could be improved with minor adjustments. It was a shame that only tinned fruit was on offer. The coffee and tea selection was great.
Anne
The genuine welcome and helpfulness of all the staff, from front desk to cleaning team, was excellent throughout our stay, thank you!
wendy
quite and welcoming
Mr James
Good but not great
The good:
Plenty of parking
Staff member at reception was friendly.
The bad.
Room Upstairs with no lift. Narrow stairs.
Toilet door in room wouldn’t close properly.
Lots of confusion at breakfast if hot meal as per card on tables were included in rate, some staff struggled with language, appears english may be 2nd language.
Lots of building work by front door, walked out to contractors asking me to use other door, (better communication)
Plenty of parking
Staff member at reception was friendly.
The bad.
Room Upstairs with no lift. Narrow stairs.
Toilet door in room wouldn’t close properly.
Lots of confusion at breakfast if hot meal as per card on tables were included in rate, some staff struggled with language, appears english may be 2nd language.
Lots of building work by front door, walked out to contractors asking me to use other door, (better communication)
Brett
Love it here.
Brett
Really enjoy staying here.
Elizabeth
Didn't like plastic plants everywhere ! Some could do with with being washed. Couple of fresh flowers in dining room would have been a nice touch
Lovely friendly staff.
Lovely friendly staff.
Trevor
Great Inn
We enjoyed our stay at Crossways, the staff were friendly and polite however we had to draw attention to the room being dusty and the shower not working properly. They were very apologetic and cleaned the room immediately, however it was a weekend stay with no maintenance workers so we had to make do with the shower. The beds were comfortable and it was quiet. The free breakfast was excellent and the evening meal was enjoyable and not overpriced. I found it difficult to use the Rolec EV chargers on site and the hotel had no information to help. Eventually I found the 'Monta Charge' app on Playstore and it was free to charge which was a bonus. Overall a very enjoyable stay and I would recommend this Inn.
Steve
What a find
Lovely hotel. Staff are very pleasant, friendly and chatty. Bar and resturant area very comfortable. Terrace lovely, upper terrace even lovelier. Breakfast excellent. Dinner ok.
Corridoors a bit noisy. We will book again.
Corridoors a bit noisy. We will book again.
Steve
What a find
Lovely hotel. Staff are very pleasant, friendly and chatty. Bar and resturant area very comfortable. Terrace lovely, upper terrace even lovelier. Breakfast excellent. Dinner ok.
Corridoors a bit noisy. We will book again.
Corridoors a bit noisy. We will book again.
Verified traveler
Everything was fine
Carol
They upgraded us to the Avalon Suite, since they had blocks of rooms booked for a group. Beautiful suite, deck with hot tub. The staff was accommodating and friendly.
Mark
Amazing
All round amazing hotel. Great rooms. Great food/bar prices . Staff can t do enough for you
Laurynas
5 and a dog. Stayed and were fed breakfast.
Good for overnight.
Getting rarer to find where to stop over for 5 with a dog and breakfast. For well under £200
Getting rarer to find where to stop over for 5 with a dog and breakfast. For well under £200
James
Not quite 4 star
Managed to get lower floor room due to disability, cleanliness throughout the hotel needs to be addressed
Staff friendly, hotel was cold at times due to doors being left open, bar area was like sitting in a fridge, seating in the dining area were despicable I would have thrown them out before asking people to sit on them, additional lighting in room had cobwebs as extras
Staff friendly, hotel was cold at times due to doors being left open, bar area was like sitting in a fridge, seating in the dining area were despicable I would have thrown them out before asking people to sit on them, additional lighting in room had cobwebs as extras
Mrs s l bevis
Avoid if they have a wedding booked.
Food very overpriced and average, pub grub. Don't have Madras Curry. staff very pleasant and personable.
Anne-Marie
Lovely property, very spacious double bedroom with jacuzzi bath. The bath filters needed cleaning as left some residue in the bath when turned on and the blind on the door was broken, but it was shut so that wasn’t terrible and neither detracted from our stay. Loved the room. Very clean and spacious. No smart tv so couldn’t watch Netflix or Disney. The only thing that lets the place down is the breakfast. My husband didn’t like his salmon and scrambled eggs on toast- said the toast wasn’t great quality and the eggs were bland. Mine was not bad - not exceptional but still tasty.
Michelle
This property is super noisy, the people cleaning in the morning have super loud speakers and the rooms are very close to the event place that it feels like you are at the event.
Ray
Room excellent but not happy to be looking over dining room. Car park area not very welcoming as a first impression.
Ian
Lovely place
It was very comfortable, really nice place
Location & surroundings
The Crossways
Stocks Lane, North Wootton, Shepton Mallet, United Kingdom
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The Crossways
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