The Crossways

United Kingdom , Wells
Shepton Mallet, Stocks Lane, North Wootton
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100 reviews shown

10/10

Exceptional

27 Feb 2026

Mark

Excellent place to stay nice and quiet excellent food staff really polite would recommend room excellent

10/10

Exceptional

22 Jan 2026

Brigitte

Very friendly staff; clean, spacious, comfy executive room; comfy and welcoming bar/lounge area; very quiet location; first class food.

Friends_and_family Family

8/10

Excellent

05 Jan 2026

Richard

Lovely large bedrooms and spotlessly clean. I didn’t eat at hotel but husband and children said food in evening was average but a nice breakfast with lots of choice.

Friends_and_family Family

10/10

Exceptional

22 Nov 2025

Sandra

Second stay at this lovely hotel. Spotless room with everything you could need. Food fabulous, excellent portions and really nice and tasty. Staff kind and helpful 😊 Many thanks

Friends_and_family Family

10/10

Exceptional

05 Nov 2025

Jeremy

The Crossways is a lovely, privately owned hotel with attentive staff, good food and great EV car charging

Business

10/10

Exceptional

27 Oct 2025

Natalie

Lovely stay, breakfast included and was lovely, room was lovely and cosy

Friends_and_family Friends

10/10

Exceptional

24 Oct 2025

Liam

Fantastic as always.

Great food, great room, great service.

Business

10/10

Exceptional

16 Oct 2025

Elizabeth

Comfortable breakfast excellent pleasant staff. I would book afain

Leisure Partner

8/10

Excellent

15 Oct 2025

Stefan

Bar had lots of choice. Room overall was clean, although the bin hasn't been emptied.The bed was comfy and the shower Easy and safe parking

Business

8/10

Excellent

14 Oct 2025

Stefan

Bar had lots of choices. The room was clean, although the bin hasn't been emptied. Comfy bed and a good working shower and bathroom. Very friendly staff. Breakfast could do with fresh fruit, most is out of tins.

Business

10/10

Exceptional

01 Sep 2025

Lisa

Perfect!

A beautiful clean hotel in the middle of nowhere which made it even better! Travelled down for a wedding at Pennard Farm and didnt know what to expect but a really lovely place.

Staff were really friendly and welcoming and breakfast was beautiful.

A truly pleasant stay.

Friends_and_family Friends

10/10

Exceptional

26 Aug 2025

David

Superb Friendly Hotel with excellent staff and great food

Partner

10/10

Exceptional

11 Aug 2025

Verified traveler

The food was delicious and the staff went out of their way to meet our needs and make our stay as comfortable as possible. The cleaning staff were very helpful and friendly, as were all the staff. This was our first visit but it certainly won't be our last. Thank you all very much.

Friends_and_family Family

8/10

Excellent

11 Aug 2025

David

Goid

Just had breakfast, cooked to order, well presented and tasty

Self

8/10

Excellent

07 Aug 2025

Ronald

Very good but could be a little better

First, the good: excellent value for a 5* hotel in this area. Room was fine, service was excellent. Breakfast was very good. The service provided at reception (Prashant) and he came and fixed the TV which was, initially, not working. Similarly service at breakfast (Anaiya & Max) was also excellent and friendly. Both groups couldn't do enough to help.
Next, the could do better: signposting from car park to reception could be clearer (I walked all round the building dragging my suitcase). Washbasin would not empty, so I left it full each day - although emptied, it was not fixed during my 6 night stay.
Would I come again ? YES

Self

10/10

Exceptional

07 Aug 2025

Elizabeth

Crossways is a gem of a hotel with wonderful views of Glastonbury Tor and the surrounding countryside. The beds are comfortable and Internet access is very good. Everywhere is very clean and the staff are generally very good. There was just one morning when the staff lost track of who still needed to order their breakfasts. Talking of tracks the road to the hotel from Pilton is single track but it is worth the care needed to get there.

Leisure Partner

8/10

Excellent

05 Jul 2025

Andres

Comfortable and nice place. Food was very average to low quality. Everything else was very nice.

Leisure Friends

8/10

Excellent

24 Jun 2025

Rupert

The crossways

An interesting hotel in the middle of the somerset levels. friendly staff and good food

Partner

10/10

Exceptional

17 Jun 2025

Joanne

Lovely hotel and food was great

Leisure

10/10

Exceptional

04 Jun 2025

Christine

A great find! Lovely hotel with oversized rooms.

Leisure Family

10/10

Exceptional

25 May 2025

Rizvana

It’s a village like area.

Leisure Family

10/10

Exceptional

08 May 2025

Verified traveler

Crossways, pricey but good value.

You get what you pay for, oh okay its not got lovely gardens to walk through but the hotel building, the service, friendliness of the staff is good.
The view from the Terrace bar over the rural landscape of the Somerset levels to Glastonbury Torr lovely.

The breakfasts, and evening meal a little pricey but well presented, lovely flavours and great tastes.

3 to 4 days as a base to explore... good spot..... thoroughly recommend.... and boy are we fussy.

Partner

8/10

Excellent

06 Apr 2025

Allie

I paid for the honeymoon suite but was given a different less special room without explanation.

Business Partner

10/10

Exceptional

12 Mar 2025

A great stay at the Crossways Hotel

My colleagues and I used the Crossways Hotel as a base for three days. We were so impressed by the quality of the hotel in terms decor and furnishings. In addition the food and service was excellent. I am happy to strongly recommend this hotel

Business

10/10

Exceptional

11 Mar 2025

Nancy

Nothing required to make the stay better. Even did our laundry.

Leisure Family

10/10

Exceptional

27 Feb 2025

Gareth

West Country stay

Stayed at the Crossway which is in a small village near Shepton Mallet. Lovely hotel and lovely, friendly staff. Very nice food and convenient for Wells, Shepton Mallet and Glastonbury

Partner

10/10

Exceptional

26 Feb 2025

Eileen

Friendly staff, good food, clean comfortable room

Leisure Family

10/10

Exceptional

16 Feb 2025

Phil

Lovely

Room was lovely, four poster bed was so comfy and the corner bath was delightful too!
The food was also very tasty, definitely recommend this hotel if you’re in the area

Partner

10/10

Exceptional

14 Feb 2025

Helen

Lovely big room. Comfortable and very clean. Great hospitality

Leisure Partner

10/10

Exceptional

07 Feb 2025

Steve

A gem

Amazing, great room and staff.
Food and service couldn't fault.

Business Partner

10/10

Exceptional

29 Dec 2024

Helen

Fantastic stay over Christmas. Made to feel very welcome, fab staff and good food. Lovely big room

Leisure Partner

8/10

Excellent

15 Dec 2024

Steve

Lovely hotel only issue is the door to the room rattles every time the door in the hallway is opened

Partner

2/10

Poor

09 Dec 2024

Verified traveler

Totally unacceptable from this hotel. We had booked to stay with a 6 year old child and was informed a function was happening at the hotel on the night and everything would be done to keep us away from the noise of the function. We accepted that a bit of noise is tolerated. However on checking in and being given our room key we were right by the main stairwell and directly above the DJ's speakers for the Christmas party that was happening. the noise in the room was totally unbearable even with ear plugs in as the speakers were right under the bed the music could be heard as clear as being in the actual function room. We spoke to the worker Hope who was very apologetic and accepted the noise in the room was very loud but there were no other rooms available and she was unable to assist in cancelling and refunding for the booking and I would need to speak with the general manager regarding this. We informed Hope that we have a young child and it was too loud at 2030 hours to stay in the room and it would only get louder as the party were still eating their food and singing and shouting was only going to make the noise even worse. This was at 2100 hours and we had a 6 year old child with a Christmas family trip booked for the next day and was already tired after travelling for 4 hours to get there, I had to book another hotel as staying was simply not an option. General manager was shocking saying I would have got 8hours sleep and would not refund. Shocking from everyone involved

Leisure Family_with_children

10/10

Exceptional

18 Nov 2024

Simon

Lovley, spacious room.
Quiet and homely.

Leisure Partner

8/10

Excellent

08 Nov 2024

Kelly

Lovely stay for my friend and I, room was clean and cosy and the location was lovely and rural.

Leisure Friends

10/10

Exceptional

30 Oct 2024

Phil

Quiet rural setting but beware the roads are narrow.

Leisure Self

10/10

Exceptional

28 Oct 2024

Samantha

Lovely stay

Beautiful hotel, loveky rooms, friendly staff.. a little in the middle of no where, but ideal for a calm chilled get away.

Partner

8/10

Excellent

26 Oct 2024

Jon

Really nice country setting, friendly staff, great breakfast

10/10

Exceptional

26 Oct 2024

Aimee

Like dtaying would dtsy again

10/10

Exceptional

25 Oct 2024

Deborah

A really lovely hotel with friendly staff. We had an executive double which was a good size with an excellent bathroom. A big bath which was very welcome. The location is quiet with some lovely country views. There is a spacious outside terrace perfect for catching a sunset. Breakfast was also enjoyable. If travelling by car this is a perfect base location.

Leisure Family

10/10

Exceptional

19 Oct 2024

Mr G

Great hotel, well located to explore the area

Leisure Partner

10/10

Exceptional

16 Oct 2024

Kevin

Recomended

Great stay good food

Business

10/10

Exceptional

15 Oct 2024

Jeremy

Crossways is a good find. They have invested well to create a comfortable hotel with all the right amenities, a decent restaurant and, best of all, a really good set of 4 EV chargers. They're 7kW which is ideal for a relaxed overnight charge and very reasonably priced.

Business Self

10/10

Exceptional

14 Oct 2024

Samantha

Would definitely return!

What a fantastic hotel. A real find! Very impressed with the rooms, lovely bar area, food was delicious, both evening meal and breakfast, the staff were great too.

Partner

10/10

Exceptional

13 Oct 2024

Hazel

Short break

Spent 2 nights here on a short break. Lovely hotel really comfortable bed. Good breakfast. We ate here in the evenings as well and had great food at reasonable prices each time. Would definitely recommend it!

Partner

10/10

Exceptional

11 Oct 2024

Peter

Check in was quick and easy. Room was lovely. Spacious and comfortable. Spa bath was a nice extra. Shower cubicle was very small. Food was superb. Excellent quality generous portions and good value especially curry night.

Partner

6/10

Pleasant

06 Oct 2024

Clive

Lovely hotel but let down by upkeep. Room wasnt cleaned properly, bin not emptied, tissue box empty and floor not hoovered! Two makes of gin run out and no stock available! Not enough staff had to ask for dinner and drinks order to be taken 20 mins later. Service very slow.
All in all not very impressed, certainly not 4*

Leisure Partner

10/10

Exceptional

30 Sep 2024

Michael

A lovely stay - nice food and fantastic service

Leisure Partner

10/10

Exceptional

29 Sep 2024

Verified traveler

Welcoming staff, easy parking, room was clean and modern.

8/10

Excellent

27 Sep 2024

Eileen

We had a lovely time. We only stayed one night, the staff were excellent and the evening meal just perfect. The only dissapointment was the breakfast experience , The girl who booked us in was very detached . Once she had said her speel which was quicker than a lidl checkout and i couldnt understand her ,her interest was gone and sadly the breakfast was cold . If they could capture in the morning what they do in the evening i would then say it was excellent.

Leisure

10/10

Exceptional

27 Sep 2024

Matthew

Lovley place. Relaxing night away

10/10

Exceptional

18 Sep 2024

Marianne

Beautiful room with a comfy bed and plenty of space. The hot tub wasn't working when we first came into the room, but the staff were happy to sort it for us.
We also ordered pizza and it was delivered to the room free of charge and was tasty, but the breakfast was even better!

Family_with_children

4/10

Poor

17 Sep 2024

Matthew

Not a great experience.

The room was ready 2 hours before the time that was stated on the hotels app. When we got into the room the room was completely dirty. My partner had to clean the room before going to the toilet as there were marks over the toilet and hairs all over the sink and inside the bath. marks and stains on the walls like coffee that had ran down the walls and dried.

Business

8/10

Excellent

14 Sep 2024

Nigel

Very rowdy foul mouthed wake on Thursday. Should have been controlled early on. Many drunk.

Leisure Partner

10/10

Exceptional

12 Sep 2024

Jason

Easy to find lots of space in the room

Leisure Friends

10/10

Exceptional

07 Sep 2024

Laura

Beautiful, family friendly

Leisure Family

10/10

Exceptional

05 Sep 2024

Sallyanne

Lovely hotel.

We had an extremely comfortable stay.
Room was very spacious including a huge bathroom with both a bath and walk in shower. Food was delicious especially the breakfast. Highly recommend.

Partner

8/10

Excellent

01 Sep 2024

Arron

Great place to stay. We stayed for the night on the way back from a day at Bath. The hotel also communicated beforehand that there was an event on so our room would be the furthest away, which ended up being the case. It was very quiet whilst the rest of the hotel was very busy. The only recommendation was that it wasn’t clear what breakfast was available and it wasn’t until we ate cereal, fruit etc which was in the breakfast area that we seen others ordered cooked breakfast, so if we knew how and where beforehand it would have been the perfect experience. Would definitely stay again if in the area.

Leisure Family_with_children

8/10

Excellent

28 Aug 2024

Karolina

Overall a good stay. Room for 4 people was nice and clean, the view from the window wasn't the best-overlooking the roof of the hotel, but we were only staying 1 night.. the restaurant food was good but we waited a long time due to ordering system fault.. however, the restaurant manager has sorted the problem out and offered us drinks on the house. Breakfast was very good and you can order a'la carte. Good stay overall.

Leisure Family

10/10

Exceptional

25 Aug 2024

Rupert

A truly remarkable hotel in a quiet corner of Somerset, yet within minutes of Wells and Glastonbury. Oh, and the views from the roof terrace bar are wonderful!

Leisure

10/10

Exceptional

25 Aug 2024

Leanne

Fantastic stay,comfortable bed,wonderful shower and a great location.

8/10

Excellent

22 Aug 2024

Margaret

Room walls were thin, and opening & closing doors and conversations were clearly audible. Otherwise quite comfortable, though bed was a bit too firm for my tastes.

8/10

Excellent

20 Aug 2024

Heidi

Lovely hotel

A lovely stay with our young family. Great cooked breakfast and nice room. Nice, quiet location and lovely decor. Close to Glastonbury and beautiful area.

Friends_and_family Family

10/10

Exceptional

19 Aug 2024

Jackie

Clean comfortable well looked after property staff friendly attentive food good large selection of food for breakfast although party Saturday night did not effect our stay

Partner

10/10

Exceptional

17 Aug 2024

Tsvetan

very nice

Business Self

10/10

Exceptional

31 Jul 2024

Brian

Great stay.

A great place. Recently refurbished. A very high standard

Friends_and_family Family

8/10

Excellent

30 Jul 2024

MORNY

Lovely hotel breakfast very disappointing though.

It was good to return again. The room was lovely and a good supply of lighting brightened it up as windows were quite small. The only criticism we had was the breakfast. The bacon especially didn’t appear to be grilled, the sausages were average, the mushrooms possibly tinned and not fresh, the hash browns were oily and over cooked. The rolls used for the Eggs Benedict were not pleasant and again the bacon was tough and hard. Bread needed to be toasted twice. This is meant to be honest feedback on things which could be improved with minor adjustments. It was a shame that only tinned fruit was on offer. The coffee and tea selection was great.

Partner

10/10

Exceptional

26 Jul 2024

Anne

The genuine welcome and helpfulness of all the staff, from front desk to cleaning team, was excellent throughout our stay, thank you!

Leisure Friends

10/10

Exceptional

19 Jul 2024

wendy

quite and welcoming

Leisure Partner

8/10

Excellent

18 Jul 2024

Mr James

Good but not great

The good:
Plenty of parking
Staff member at reception was friendly.

The bad.
Room Upstairs with no lift. Narrow stairs.
Toilet door in room wouldn’t close properly.
Lots of confusion at breakfast if hot meal as per card on tables were included in rate, some staff struggled with language, appears english may be 2nd language.
Lots of building work by front door, walked out to contractors asking me to use other door, (better communication)

10/10

Exceptional

13 Jul 2024

Brett

Love it here.

10/10

Exceptional

08 Jul 2024

Brett

Really enjoy staying here.

8/10

Excellent

28 Jun 2024

Elizabeth

Didn't like plastic plants everywhere ! Some could do with with being washed. Couple of fresh flowers in dining room would have been a nice touch

Lovely friendly staff.

Leisure Partner

8/10

Excellent

24 Jun 2024

Trevor

Great Inn

We enjoyed our stay at Crossways, the staff were friendly and polite however we had to draw attention to the room being dusty and the shower not working properly. They were very apologetic and cleaned the room immediately, however it was a weekend stay with no maintenance workers so we had to make do with the shower. The beds were comfortable and it was quiet. The free breakfast was excellent and the evening meal was enjoyable and not overpriced. I found it difficult to use the Rolec EV chargers on site and the hotel had no information to help. Eventually I found the 'Monta Charge' app on Playstore and it was free to charge which was a bonus. Overall a very enjoyable stay and I would recommend this Inn.

Partner

10/10

Exceptional

23 Jun 2024

Steve

What a find

Lovely hotel. Staff are very pleasant, friendly and chatty. Bar and resturant area very comfortable. Terrace lovely, upper terrace even lovelier. Breakfast excellent. Dinner ok.
Corridoors a bit noisy. We will book again.

Partner

10/10

Exceptional

23 Jun 2024

Steve

What a find

Partner

10/10

Exceptional

22 Jun 2024

Verified traveler

Everything was fine

Friends_and_family Friends

10/10

Exceptional

21 Jun 2024

Carol

They upgraded us to the Avalon Suite, since they had blocks of rooms booked for a group. Beautiful suite, deck with hot tub. The staff was accommodating and friendly.

Leisure Partner

10/10

Exceptional

21 Jun 2024

Mark

Amazing

All round amazing hotel. Great rooms. Great food/bar prices . Staff can t do enough for you

Partner

10/10

Exceptional

16 Jun 2024

Laurynas

5 and a dog. Stayed and were fed breakfast.

Good for overnight.
Getting rarer to find where to stop over for 5 with a dog and breakfast. For well under £200

Friends_and_family Family

8/10

Excellent

16 Jun 2024

James

Not quite 4 star

Managed to get lower floor room due to disability, cleanliness throughout the hotel needs to be addressed
Staff friendly, hotel was cold at times due to doors being left open, bar area was like sitting in a fridge, seating in the dining area were despicable I would have thrown them out before asking people to sit on them, additional lighting in room had cobwebs as extras

Partner

6/10

Pleasant

08 Jun 2024

Mrs s l bevis

Avoid if they have a wedding booked.

Food very overpriced and average, pub grub. Don't have Madras Curry. staff very pleasant and personable.

Partner

8/10

Excellent

29 May 2024

Anne-Marie

Lovely property, very spacious double bedroom with jacuzzi bath. The bath filters needed cleaning as left some residue in the bath when turned on and the blind on the door was broken, but it was shut so that wasn’t terrible and neither detracted from our stay. Loved the room. Very clean and spacious. No smart tv so couldn’t watch Netflix or Disney. The only thing that lets the place down is the breakfast. My husband didn’t like his salmon and scrambled eggs on toast- said the toast wasn’t great quality and the eggs were bland. Mine was not bad - not exceptional but still tasty.

Leisure Family_with_children

6/10

Pleasant

26 May 2024

Michelle

This property is super noisy, the people cleaning in the morning have super loud speakers and the rooms are very close to the event place that it feels like you are at the event.

8/10

Excellent

25 May 2024

Ray

Room excellent but not happy to be looking over dining room. Car park area not very welcoming as a first impression.

Leisure Partner

8/10

Excellent

20 May 2024

Ian

Lovely place

It was very comfortable, really nice place

Partner

10/10

Exceptional

19 May 2024

Craig

Lovely
Hotel

Partner

6/10

Pleasant

16 May 2024

Verified traveler

Lovely modern hotel room with good facilities. All staff we encountered were friendly and helpful. Considering air conditioning for the rooms in the future may be useful. It was extremely hot even with windows open and fans provided.

Partner

10/10

Exceptional

12 May 2024

Natasha

A hidden gem

Last minute weekend booking for 2 adults and 3 children (6,6,8).
Arrived late to a prepared room, warm welcome and much needed cocktail.
Room had a queen size bed in a separate area with sofa bed and single bed in the main area.
Each area had a large TV, would of loved for these to be smart tv’s but didn’t affect us too much. Was a warm weekend but a fan was provided.
Spacious, clean room.
Amenities were great and included iron, wash basket etc + the usual tea, coffee and hot choc ( great selection).
Breakfast was amazing and the coffee selection was brill.
Bonus of 2 terraces which were beautiful and had a scenic view.
Would of loved to of eaten there but unfortunately our schedule was packed! Can’t wait to return to spend some more time at the hotel.
Given a travel lodge wasn’t too much cheaper I am blown away at how reasonably priced this was given the huge range of facilities, high quality spacious rooms and scenic location. This hotel also has a hair salon which would be great for those staying for an event (again reasonably priced).
This hotel is a must for families who want a little bit of luxury in a child friendly place

Friends_and_family Family

10/10

Exceptional

08 May 2024

Julie

Excellent hotel

Excellent service from arrival to departure! Was there for a 50th birthday! What a night! Lovely room with 4 poster bed! Clean luxurious and comfortable! Excellent customer service. All staff polite! Food amazing and a stunning location! Would stay again!

Friends_and_family Friends

10/10

Exceptional

06 May 2024

Ashley

Hot tub terrace with room.

10/10

Exceptional

03 May 2024

Martin

We loved the place,it was so idyllic and the staff were so helpful, great service and would highly recommend to anyone.

Leisure Partner

10/10

Exceptional

01 May 2024

Robert

Most impressed by the decoration, cleanliness, Breakfast quality, quiet and bedroom facilities. Fantastic value for money.

Leisure Self

6/10

Pleasant

30 Apr 2024

Patrick

Poor to average food, a little soulless for such an old building with limited accessibility for wheelchair users. Not awful but wouldn’t stay here again out of choice.

Leisure Partner

10/10

Exceptional

28 Apr 2024

Megan

LOVED our stay! A beautiful setting, comfortable beds, friendly staff. Just perfect! The breakfast in the restaurant was delicious! HIGHLY recommend!

Leisure Family_with_children

10/10

Exceptional

12 Apr 2024

Angela

Staff room absolutely perfect thank you 🙏

10/10

Exceptional

02 Apr 2024

Adam

One night stop over to break up the journey and it was ideal for what we needed. The staff were great and we were upgraded to a four poster room. Food was good.

Partner

10/10

Exceptional

30 Mar 2024

Juan

Visiting Glastonbury

This hotel is the best. Unusual location but the perfect one too. Service is superb and its comfort is outstanding. Will come back.

Friends_and_family Family

6/10

Pleasant

29 Mar 2024

Verified traveler

Average

The hotel has usually been one of the best in the area. However, the past couple of times I’ve been, the room has been dusty, my towels were stained, the breakfast is minimal, and it’s just not as comfortable as it once was.

10/10

Exceptional

25 Mar 2024

Geoffrey

I was very pleased with Crossways, which was good value for money & the staff were friendly.

Leisure Friends