Name: Palais Sebban
Address: 43 Derb Moulay Abbellah Ben Hsseine, Marrakech, 40000, MA

10/10

Exceptional

09 Jul 2026

Roberto

When I arrived, I was immediately enchanted by the architecture, the beautiful courtyards, and the intricate detailing throughout the property. The Moroccan style is authentic, beautifully executed, and full of character. It creates a truly memorable arrival experience.

My room was located on the third floor and reflected the traditional style of homes in the Atlas Mountains. It featured a private outdoor terrace where I could relax beside a tranquil fountain. The interior design was spectacular—elegant, authentic, and rich in Moroccan craftsmanship.

The staff was exceptionally courteous, professional, and attentive, always willing to do everything they could to assist us.

My wife and I only had breakfast at the riad, but it was excellent, offering an international selection complemented by delicious Moroccan specialties.

I had the privilege of celebrating my 70th birthday there, and the staff surprised me by singing “Happy Birthday” in French, Arabic, Moroccan, and Berber. It was a touching and unforgettable moment.

My goal was to spend three nights at this riad so I could experience and photograph the souks and the Medina. It exceeded my expectations and gave me memories I will cherish.

I had a wonderful experience.

Roberto Linhares
Architect & Photographer

Partner

10/10

Exceptional

06 Jul 2026

krista

Beautiful hotel. Very friendly staff and the perfect location. My room was so beautiful. Also the best breakfast. Will be back.

Self

10/10

Exceptional

25 Jun 2026

Amanda

Another wonderful stay at the beautiful Palais Sebban!
Amazing ambiance, wonderful staff and a genuinely perfect stay! Thank you again.

Friends_and_family Friends

10/10

Exceptional

24 Jun 2026

Tyler

Amazing property, in a good location. Staff are very polite and the setting is very typically Marrakesh.

Family_with_children

10/10

Exceptional

20 Jun 2026

Rashmi S

Lovely property and everything functioning really well.
Comfortable stay and nutritious breakfast. Nice rooftop and a perfect location

Friends

10/10

Exceptional

14 Jun 2026

Katrine

Tout était parfait!!

Partner

10/10

Exceptional

11 Jun 2026

Antonyo

The property was clean and the staff was very nice and professional! The location was great for getting around. Had the most Amazing Tea and Breakfast everrr!!

Partner

10/10

Exceptional

05 Jun 2026

Charlotte

Wonderful place with prime location

Friends_and_family Friends

10/10

Exceptional

23 May 2026

Tushar

Property was lovely. Breakfast was decent. Great location!

Family

10/10

Exceptional

18 May 2026

Wlad

A truly beautiful hotel with very unique rooms. The common areas are inspiring, and the location is very central. The staff is very helpful and friendly, ensuring a pleasant stay at this hotel.

Self

10/10

Exceptional

29 Apr 2026

Azim

Beautiful sitting areas - a surprise round every corner.

Partner

10/10

Exceptional

21 Apr 2026

jason

Beautiful Riad with excellent food and bar drinks. Beds were comfortable. Large closet to keep a suitcase. The staff was excellent and took care of any need.

Partner

10/10

Exceptional

18 Apr 2026

Kelly

Every member of staff couldn’t do enough for you. Central, beautiful property and rooms.
Very clean - wood recommend to anyone.

10/10

Exceptional

05 Apr 2026

anastasia

The accommodation is amazing from the beginning to the end. Amazing setting, in the medina (note that the taxi cannot get to the entrance, which is clearly mentioned in the hotel website and comments). Amazing history throughout the accommodation, in the common areas as well as the rooms. The staff were friendly, showing great hospitality, professional. They helped with choices of restaurants, recommendations of places of interest. The hotel was very clean. The swimming pools were nice, clean and refreshing. Facilities were great throughout. Breakfast was served extended hours and was rich. Internet worked really well.

Family_with_children

10/10

Exceptional

04 Apr 2026

Alexis

Our room was comfortable, the Riad was spacious and very ornate and the staff were super helpful and friendly.

Friends_and_family Family

6/10

Pleasant

27 Mar 2026

Muge

Our reservation was for two nights but one and one. (We had to travel after one night and come back to stay for one more night.) we paid same amount for same conditions. The first room was amazing but the second room was just the oppozite of the first one. We were very disappointed.

10/10

Exceptional

24 Mar 2026

JIN

Best Riad ever for me!

Self

10/10

Exceptional

24 Mar 2026

Alessandro

All things were excellets!

Family

10/10

Exceptional

21 Mar 2026

Jennifer

The staff at this property are among the best I have ever come across in all of my travels. These people absolutely go above and beyond do everything to make you happy and comfortable. I cannot say enough about them.

The facilities are amazing, including the rooftop. So many places to sit and they’re arranged in such a lovely fashion. The little bar on the first floor with the fireplace, was something we enjoyed every single day with a glass of wine. The property is absolutely beautiful.

Our only issue was our room had a very odd and unpleasant smell. No matter how much we tried to air it out, it didn’t seem to go away. In addition to that, our air conditioner in the bedroom, also put off and unpleasant smell, so we had to stop using it. Finally, the bathroom did not feel very clean and I did not want to walk around without shoes on, and the shower does not have a door, so there is a propensity to get the floor pretty wet. (And they will not give you e tea towels) The handheld shower was almost falling off of the wall, so we had to hold it, which makes hair washing difficult. Oh and the handheld will scald you if you have the temp on too hot. No scald controls. (We just laughed about that part, TBH).

I would still recommend because the staff and main areas are so wonderful. And the breakfast and dinner in the restaurant/ courtyard are absolutely wonderful.

10/10

Exceptional

18 Mar 2026

Alex

Very nice and characterful property, really interesting to look around and sit in all the different areas. Location very convenient to walk around the city, and felt enough off the beaten track to take you away from the chaos. Breakfast offering was pretty good, and reception staff were really helpful and friendly. Service staff in the bar and restaurant were a bit less helpful but we tended to go out to eat instead. We stayed in the Berber suite, which was massive and very nicely decorated with a large private patio and outdoor area to relax. The only downside was the bathroom door didn't give much privacy. There were decorative holes in the top of the door as well as the door not really fitting in the doorframe, so you might be a bit uncomfortable if you're bothered by that sort of thing... a downside to the bespoke decorative doors I suppose!

Partner

10/10

Exceptional

27 Feb 2026

Merak

A deep immersive cultural experience.

Family

8/10

Excellent

20 Feb 2026

Sumeet

Check in was easy and quick

Family_with_children

10/10

Exceptional

11 Feb 2026

Craig

Beautiful hotel with a lot of charm! We enjoyed the sunset on the rooftop patio with views of the mountains and medina. Perfect place to stay in Marrakech.

8/10

Excellent

06 Feb 2026

Elizabeth

Clean rooms beautiful decor, friendly, helpful staff absolutely delicious varied breakfast.

Leisure Friends

10/10

Exceptional

15 Jan 2026

Rim

The Riad was charming . Elegant and full of antique furnishings. The variety of tile designs are amazing. Every corner of the Riad is so well done with beautiful taste. The breakfast with ample choices. The front desk personnel’s are very pleasant and helpful. Our suite fit 4 people is large and beautifully decorated. I wish there was a small fridge to keep drink. The internet is spotty in the room. Overall our stay was great and will stay here again if we come back.

Leisure

10/10

Exceptional

07 Jan 2026

Tom

The property was beautiful and the staff was very friendly and accommodating. The only downfall is that some of the rooms open to very public areas. Would definitely stay there again - in the heart of the Medina with restaurant, bar and small spa. The Hammam bath was fantastic!

Leisure Family

6/10

Pleasant

04 Jan 2026

Thorsten

Our room was nice. Not happy that the hotel
Did not honor the Spa Credit that came with the Expedia purchase. Worst part was that the hot water ran out mid shower and turned ice cold. They contacted the plumber before escorting me to the spa to use that shower.

Leisure Partner

6/10

Pleasant

22 Dec 2025

Rana Muhammad

Amenities, breakfast

Leisure Family_with_children

10/10

Exceptional

22 Dec 2025

Ali

Beautiful Raid, Very friendly staff, good location, good wifi

Leisure Partner

10/10

Exceptional

17 Dec 2025

Amanda

Every aspect of my stay was exceptional, Thank you!!

Self

10/10

Exceptional

08 Dec 2025

Katherine

Amazing!! Outstanding!!! Beyond expectations!!

Best riad, great service! and very best restaurant of all Morrocco!!!

Higly recommanded!! I am very happy with my stay!

Leisure Partner

10/10

Exceptional

29 Nov 2025

Vicentia

Excellent location to reach sites inside of Medina, but to catch a taxi to go outside of it!
Palais Sebban is an authentic beautiful riad, staff is genuinely helpful and there for your needs( Youssef, Omar, Sofia, Mona), the atmosphere is from Arabian Nights !!!!
Highly recommended for people appreciating authenticity and historical experience!

Leisure Family

10/10

Exceptional

28 Nov 2025

Per

Great staff and location.

Friends_and_family Family

10/10

Exceptional

22 Nov 2025

Carmen

A absolutely beautiful place, much more than we expected. The staff was amazing. A 10 out of 10. Great location. Great breakfast, restaurant and cozy bar. So enjoyed my stay. The rating on Expedia should be Excellent.

Leisure Friends

10/10

Exceptional

17 Nov 2025

Rose

Trip of a lifetime. Everyone was kind, location was amazing, and dinner was delicious.

Leisure Friends

10/10

Exceptional

03 Nov 2025

Paola

Clean room, breakfast was incredible. Great service. Super helpful. Quiet and relaxing riad with like 3 pools. Beautiful in every aspect. Close by to everything

Leisure Partner

10/10

Exceptional

26 Oct 2025

Madeleine

Really nice and wonderful personnel. Clean and tidy breakfast was fabulous.

Friends_and_family Friends

10/10

Exceptional

20 Oct 2025

Elliot

This is a fantastic Riad very conveniently located. The property has 3 pools (small in size but very beautiful), lots of different lounge areas. Great restaurant with fantastic food! Great selection of alcohol. Breakfast is absolutely the best we had in all of Morocco! The staff is super friendly, helpful and very nice. The bed, bedding, towels were fantastic!

The only problem is the room we got. There are probably better rooms available but the one we had was small, AC was loud (it was a very old model), shower head was not spraying the water well and it was not possible to keep it in a good position for a proper shower. The door to the bathroom has a very nice design but it is a see through door which makes all the noises and smells go through. Otherwise it is absolutely the best Riad we stayed at in Morocco!

Leisure Partner

10/10

Exceptional

16 Oct 2025

Cerisse

Staff was amazing!! Hotel was beautiful, overall great visit and would visit again!! Thanks

Leisure Family_with_children

10/10

Exceptional

07 Oct 2025

Afsaneh

Very authentic Riad with respectful and kind staff. It truly felt like home. Breakfast was good as well. The Riad was supper beautiful. I highly recommend this Riad.

Leisure Partner

10/10

Exceptional

27 Sep 2025

Dave

We had a deluxe room and it was fabulous. The courtyard area in the middle of the riad is stunning. We liked it so much we changed our plans to stay in a different riad when we return to Marrakech, we're staying at Palais Sebban again! Location to get to a car/taxi is convenient as is it's location to Jemaa El Fnaa. Breakfast is fabulous too!

Leisure Partner

10/10

Exceptional

02 Sep 2025

Carol

Fabulous, characterful hotel. Beautiful and sympathetic decor. Lovely attentive staff, thoroughly enjoyed our stay. An oasis in the madness of Marrakesh. Just wow! really.
Thank you to all.

Leisure Family

10/10

Exceptional

31 Aug 2025

Oliver

Very impressively restored riad. The main pool area is great, the pool is nice and deep and perfect to cool off in after a day in the Medina. Our room was large and comfortable. Staff are friendly and helpful. The riad is well located, a few minutes walk into the Medina from a road.

Minor things: they don’t have non alcoholic beer in the bar when it is otherwise very common elsewhere. There is no shower curtain etc so the floor tends to get a bit wet.

Leisure Partner

6/10

Pleasant

17 Aug 2025

ADRIANA

Walk through alleyways to get to the hotel. Alleyways looked dirty and unsafe.

Leisure Family

10/10

Exceptional

23 Jul 2025

LORI

Thank you for the great stay in your riad! Loved the history, hammam and friendly staff!

Family

10/10

Exceptional

01 Jun 2025

T

It’s a gorgeous riad, beautiful rooms and courtyards . Staff were wonderful, friendly. Food at the restaurant was delicious 👌. The only negative was the location, the surrounding streets were not nice and the men were quite aggressive outside, nothing to do with the hotel tho .

Leisure Self

10/10

Exceptional

20 Mar 2025

Colleen

Amazing

10/10

Exceptional

02 Mar 2025

François-Xavier

Lovely staff! Gorgeous architecture! Comfortable room

Leisure Partner

10/10

Exceptional

01 Feb 2025

Elizabeth

Great Hotel at Edge of Media

Amazing, beautiful, welcoming staff! Cannot recommend enough. Perfect because it was right inside the Medina, but not really in it.

Friends_and_family Friends

10/10

Exceptional

31 Jan 2025

Tatiana

O

Leisure Friends

10/10

Exceptional

27 Jan 2025

Fabio

What an hotel should be!

the true and real sense of hospitality.
Amazing team and amazing service. A smile from everyone and any time

Partner

10/10

Exceptional

26 Jan 2025

Susan

A little Marrakesh Gem

A fantastic Riad, in a great location for exploring Marrakesh!
All the hotel staff were 100% excellent.
Very polite, helpful, accommodating, friendly & professional. Food was always excellently cooked & presented. Room was lovely.
The only tiny criticism I have are:
I felt a couple of times the waiters were a little over stretched & could really do with additional help.
Our mattress fitted sheet was too small (the elastic had gone) so would ripple up underneath us!
That being said I would definitely recommend to anyone & would return myself!

Partner

10/10

Exceptional

25 Jan 2025

Sidney

The room was great with private terrace. The room was spacious and very comfortable. The service for everything was exceptional.

Leisure Friends

8/10

Excellent

21 Jan 2025

Verified traveler

You won’t be disappointed

Overall a good stay for good value. Location was great next to everything in the medina

Friends_and_family Family

2/10

Poor

13 Jan 2025

Verified traveler

Extremely underwhelming and over-priced with issue

This place is not worth the money. Our room was nothing like the lovely photos, the air-con was so loud we couldn’t sleep with it on so had to be cold, the shower turned into a cold dribble after minutes, and the door to the bathroom wouldn’t close properly.

The restaurant is average and overpriced and the pool is pretty, but isn’t heated so you can’t actually use it.

We paid for breakfast and were told we could have something to take away on our last morning as we had to go to the airport, but when we got to reception and asked where it was, they said this wasn’t possible, with no explanation or apology given, and even said they don’t actually offer that, so it never should have been promised. They also said they would fix the bathroom door but didn’t, and again, there was no apology given.

I highly recommend staying somewhere else. We stayed at Riad Marraplace on our first night, and it was much nicer, with no issues, for much less. They packed us the most delicious takeaway breakfast with orange juice, bread, waffles and nutella even in a lovely branded Riad Marraplace bag.

Partner

10/10

Exceptional

29 Dec 2024

Yuen-Hwa

It's such a beautiful RIAD and most beautiful one of the our trip to Morocco this time. Room was big and bed was comfortable. Will definitely stay again next time in Marrakech.

Leisure Partner

10/10

Exceptional

22 Dec 2024

dario

This riad is a true gem, combining charm, comfort, and an ideal location. From the moment you arrive, the staff goes above and beyond, ensuring every need is met with professionalism and warmth. The ambiance is tranquil yet vibrant, offering a perfect retreat in the heart of the city.

The rooms are well-appointed, blending traditional decor with numerous amenities. The service is impeccable and every interaction feels personal and attentive.

Highly recommended.

Leisure Family

10/10

Exceptional

09 Dec 2024

Clinton

The property itself is beautiful, filled with traditional moroccan tile and fountains. While the rooms are very cozy and open to the hall, they still are very quiet and have everything you need. The medina is very walkable from here, and the cab pickup nearby also worked great for every tour we did. The staff was all very friendly and we loved the welcoming process!

Leisure Family

10/10

Exceptional

07 Dec 2024

Ami

Beautiful property, traditional Riad with all the modern elements. Hamman massage is a must. Food is delicious and fresh. Loved our stay.

Leisure Partner

10/10

Exceptional

05 Dec 2024

Verified traveler

Great hotel

Had a love time at the hotel. Beautiful design, great breakfast and close to everything.

Self

8/10

Excellent

01 Dec 2024

Jiyoung

The property was stunning and the man who checked us in was very nice. Our room was very nice too with a private terrace. The breakfast was amazing. There were unfortunately small numbers of ants in our room which were a bit inconvenient. The female staff member at the counter also seemed a bit misinformed and it took some convincing to get her to make a phone call to get someone to come to help move our bags to the other riad (which had been promised to us very kindly on arrival by the man who worked the counter the day before). Overall such a beautiful hotel though and would highly recommend

Leisure Friends

10/10

Exceptional

27 Nov 2024

Mohammad

Such a cute place, fantastic breakfast!

10/10

Exceptional

04 Nov 2024

Janet

An exquisite riad in the perfect location.

10/10

Exceptional

22 Oct 2024

Ronald

Everything went smoothly.
Amazing hotel, extremely friendly, supportive, and professional staff, delicious food, and location is very convenient.
For sure we will be back.

Leisure Partner

10/10

Exceptional

19 Oct 2024

Rui

Very beautiful riad. The staff pay attention to detail to take care of their guests.

6/10

Pleasant

18 Oct 2024

Xinyi

There is no blanket, only a cover is used instead. The check-in process took more than 20 minutes to complete, but the staff said we only waited for 10 minutes.

Leisure Family

8/10

Excellent

06 Oct 2024

Erica

Staff was very friendly, property is very ornate and beautiful.

Leisure Family

10/10

Exceptional

06 Oct 2024

Steven

We had an incredible stay. It is in a great location, the room was spacious and immaculate, and the staff were extremely helpful and professional. Would definitely stay here again

Family

10/10

Exceptional

23 Sep 2024

Warren

Little bit of paradise all within the hustle & bustle of the souk marketplace of the medina district. The location is perfect and easy to walk to the Djemaa El Fna, Marrakesh's main square and all other parts of the city. I was worried Marrakesh would be quite difficult to navigate but actually it was easy with a map (better than Venice!)

The staff at Palais Sebban Riad were lovely and made us feel so welcomed and really looked after us.

It was very easy to book a guide to get us started in Marrakesh which was definitely worth doing to learn about the history and culture as well as giving us the confidence we needed to explore this remarkable city and its people.

The Riad itself is beautiful, our room was fantastic and the breakfast was enough to get us started each day. It was also nice to sit in the many different areas of the Riad, whilst enjoying a drink as we recharged our batteries.

We had one evening meal which was a little on the expensive side, but it was very nice and included some modest Friday night entertainment but do venture out the rest of the time.

We booked transport via the Riad to and from the airport which was also seamless and easy. All in all, a visually stunning Riad with very hard working, friendly kind hospitality which really hit the spot for us.

Partner

10/10

Exceptional

12 Sep 2024

Peter

Amazing Riad

Leisure Partner

10/10

Exceptional

28 Aug 2024

sylvie madeleine

The hotel is fabulous! We felt as if we had entered a time machine and landed in the middle of the 1001 nights.
The staff is amazing; the cooking is fresh, beautifully presented ; the reception is always at your disposition.
The transportation from and to the airport was smooth (even if the driver was a few minute late both times). The hotel has the most amazing views from the roof top and too gorgeous swimming pools, surrounded by plants, cats and birds. They accept US dollars (at a lower rate but it is very convenient). They also accept credit cards for payments above $40.
The breakfast table is one of the best I have ever seen in the world. After visiting the famous Mamounia Hotel, I can attest that Hotel Seban has what it takes to compete in a smaller scale. Bravo staff and especially Midadi at the bar and dinner service! We enjoyed being your guests for 10 days. We will be back to discover the new coming addition to your hotel...OMG, this is really going to be more than a palace!

Leisure Partner

10/10

Exceptional

25 Jul 2024

Thomas

Beautiful oasis.

10/10

Exceptional

16 Jul 2024

Stacey

Staff were incredible

Leisure Friends

8/10

Excellent

09 Jul 2024

Tayla

Stunning Riad! Would definitely recommend. Staff were so kind and willing to help.

Leisure Friends

8/10

Excellent

17 May 2024

Natalia

Is a really unique Riad with excellent service. The room was pretty and spacious but there were so many small moth kind of insect in the hole room and it was pretty annoying. Without that is a 10

Leisure Partner

10/10

Exceptional

04 May 2024

Carolyn

Great!

Leisure

10/10

Exceptional

19 Apr 2024

Jeff

Beautiful quiet space. Only stayed one night- wish it was longer.
Only issue was bathroom was small with limited lighting.

8/10

Excellent

17 Mar 2024

Verified traveler

Lovely--but avoid room Tichka

A beautiful facility with some amazing rooms. But for the first night they put us up in Room Tichka, which we found very tight and uncomfortable, with 3 levels and a bathroom behind the bed with no doors. We were then reassigned to room Dades, which was wonderful, and rest of the stay was lovely. The Hammam/Spa was too thinly staffed to avail of, so the manager recommended we use a nearby spa called ELISE, which was very mediocre service for very high prices. The restaurant the manager recommended (Safran), a 5-min walk, was terrific.
The hotel provided reliable pick up and drop off service, which was a big plus. As many have said, the BF was ok but not great.
The staff were very nice and hospitable

Partner

10/10

Exceptional

24 Feb 2024

Connor

Luxurious 5-star Riad Stay

From the moment of stepping into the Palais Sebban i felt welcomed. The attention to detail throughout the riad hotel is what will blow your mind. Absolutely stunning decor in the rooms and outside. The staff were amazing and friendly. Had nice rooftop areas to chill out with small pool also. My stay here was very relaxed and just what i needed!

Self

10/10

Exceptional

22 Feb 2024

angela

Such a Great Place

This place is beautiful. The hosts are kind and knowledgeable.

We booked the airport transfer and our driver was very nice and hilarious.

The food is also fantastic. We ordered the lamb and the pigeon.

Partner

10/10

Exceptional

02 Dec 2023

Charlotte

Beautiful hotel, amazing service. The staff was so helpful, incredibly supportive - thank you so much to the team!
The rooms are nice, lacking a little bit of privacy (no proper door closure between the room and bathroom) but manageable. Breakfast was really good too, offering a lot of choice. We had a complimentary massage included in the cost of the hotel and it was amazing.
The location is convenient, walking distance to most sights to see in Marrakech. The streets are busy and you need to be careful, but once inside the hotel it is like a calm oasis.
I would stay here again!

Leisure Partner

10/10

Exceptional

28 Oct 2023

Michelle

Palais Sebban was fantastic! The perfect place to begin our honeymoon. The service was great, starting with our bags being brought in from the nearest roadway and our welcome tea in the courtyard. Everyone was very kind and accommodating. We were able to have tea service on the terrace of our room. The building and terraces are beautiful.
Taking a break from the hectic medina to relax at the riad each afternoon helped make our time in Marrakech even better. The tilework and architecture made the riad one of our favorite parts of the city The location was easy walking distance to many of the sights, and also close to a main road for taxi service if needed. Breakfast and dinner were delicious.
We would absolutely stay here again if we return to Marrakech!

Leisure Partner

10/10

Exceptional

11 Oct 2023

David

Absolutely wonderful

Leisure Self

6/10

Pleasant

16 Aug 2023

Leusi

Really Dusty rooms. The rooms are very outdated but beautiful. The staff are really nice.

Friends_and_family Friends

10/10

Exceptional

28 May 2023

Mike

Property is adorable, it takes you back in time! Located in the Medina close to many markets. Staff was very friendly. I didn’t want to leave. I definitely consider this property again if I visit Marrakech. Abdul Raheem and all restaurant staff were very helpful!!!

Leisure Family

10/10

Exceptional

27 Mar 2023

Aydan

This is the best riad we stayed at in the whole of Morocco! Palais Sebban really stands out for the beauty of its grounds, amazing staff, and above average amenities. There is a great restaurant in the central courtyard next to the pool and an on-site spa (a lot of places will say they have a spa on their website, but it's actually a different establishment some distance away). The staff helped us hire a private driver to the Sahara and were extremely responsive and organized. They also spoke great English, which I really appreciated as my French is not good and I needed to discuss logistics over email and phone. One small quibble is that like most riads, this place has covered its open roof completely with plastic sheeting, so depending on your room assignment, you will not get any access to fresh air at all. It gets quite stuffy at night unless your room has a window that opens into the street. The bathroom also gets very humid for this same reason. But otherwise, this riad was head and shoulders above the 6 others places we stayed at while in Morocco.

Leisure Family

10/10

Exceptional

16 Feb 2023

Lauren

Highly recommend

Beautiful riad, great location, friendly and accommodating staff

Partner

4/10

Poor

30 Jan 2023

Laura

This place is physically beautiful, but it was our worst stay in Morocco despite being the most expensive. The problem here is that we felt as though the staff were CONSTANTLY trying to upsell/scam us. First, we had to be very explicit that we wanted to utilize the included spa credit (they just kept trying to sell us on more experiences), secondly the bar staff double charged us and when we spoke up, they showed us their menu which had different prices than the ones given out. Even the night guard tried to charge us extra for our pre-booked airport shuttle. It was REALLY off-putting and completely changed our opinion of this place. Unfortunately, we also ran into upset guests in the lobby multiple times... suffice it to say we weren't the only ones who didn't enjoy this spot despite the beautiful decor.

Partner

10/10

Exceptional

16 Jan 2023

Kadija

Palais Sebban is simply stunning. The staff are friendly and helpful. My luggage was lost and they communicated with the airport on my behalf and arranged transportation to pick it up. SImply put, this riad was the best of all the accommodations that I booked in Morocco and that's saying a lot!

Leisure Family

8/10

Excellent

04 Dec 2022

Mark

Very beautiful Riad in Marrakech. Excellent breakfast, restaurant bar. Didn't give 5 stars because they have arranged for a driver to pick me up but no one showed up. After waiting for nearly one hour, I spent double for a taxi plus £10 in calls. Sent a message through this app and they replied \"you welcome\" next day!

Leisure Self

10/10

Exceptional

11 Oct 2022

Jenna

So magical, great service and employees.

Leisure Partner

10/10

Exceptional

06 Oct 2022

Peizhong

Excellent experience, great staff, thank you Palais Sebban, I’m high recommend it.

Leisure Family

10/10

Exceptional

21 Sep 2022

HARI

Great service from the staff, all very helpful and provided a fantastic level of service and help. The hotel itself is very pretty with comfortable rooms with close proximity to the markets and some nice rooftop bars.

Leisure Self

10/10

Exceptional

22 Jul 2022

Patrisha

First time in Marrakech—unique experience!

First time visiting Morocco and the first stop on my 10 day trip was Marrakech. Palais Sebban arranged a pickup at the airport, someone to meet us right outside the Medina,help us carry our bags inside and give us a tour of the Riad!

Upon entering the Palais, it feels like something out of a movie. The Riad is completely hidden in plain sight, which creates its own private oasis in the middle of the red city. What truly made the Riad so special in my experience is the amazing accommodations and hospitality that was brought together.

The hotel brings a mix of traditional and modern in its own unique way and should be experienced by everyone visiting Marrakech!

Friends_and_family Friends

10/10

Exceptional

18 Jul 2022

Yared

Great place filled with beautiful rooms, walls, and artifacts. Friendly, helpful, and resourceful staff available 24/7. Bonus: 2 pools to swim.

Self

10/10

Exceptional

29 Jun 2022

Amjad

Beautiful. Central. Difficult to find

Beautiful property.

Friends_and_family Friends

10/10

Exceptional

21 Jun 2022

Teiahsha

Excellent in every way!

Leisure Family

10/10

Exceptional

16 Jun 2022

Carlos

We had an amazing time at palais sebban, maybe one of my favorite hotels ever. The staff was so nice and the place is just so beautiful. They had construction above our first room that started at 9:30am and we asked if we could move and they upgraded us at no charge. The construction wasn’t bad but we wanted to sleep in :) Hope we can go back again one day!

Leisure Friends

10/10

Exceptional

18 May 2022

Richard

Lovely

Really lovely hotel beautiful and tastefully restored riad.
Really attentive staff everyone fantastically helpful and friendly.
Fabulous roof top relaxing patio areas

10/10

Exceptional

15 May 2022

houda

This place is a true gem in Marrakech. I have never been to a place that is even more beautiful in reality than in pictures. Super clean, the staff is super nice, the food is amazing, the location is so strategic & quiet. This is literally out of a fairy tale

Leisure Family