Name: Banyan Tree Hangzhou
Address: 2 Westbrook Resort, Zijinggang Road, Hangzhou, Hangzhou, 310030, CN

2/10

Poor

20 Jul 2026

Yuan-Hsiu

We had to cancel our stay due to unexpected reason. Although communicated ahead of time to inform the decision, we were charged the full price. It was a disappointing experience.

Family

4/10

Poor

07 Jan 2019

PD

Nice surroundings but the villa is very cold in winter.

We stayed a night in the winter. The villa was extremely cold. We called the front desk; a technician came to check and admit AC is not strong enough and would get a heater for us. But the heater never came and we had to call front desk again for a quilt. Avoid the villas in winters.

10/10

Exceptional

29 Nov 2018

Verified traveler

享受假期

好乾淨，人少，服務好

Partner

8/10

Excellent

03 Apr 2018

PK

Excellent Hotel Environment

The hotel environment is excellent and provides a very good GangNam feel. The staff are friendly and helpful.

However, the villa room interior layout is not that user-friendly. For example, the TV is behind the long sofa bench.

8/10

Excellent

04 Jan 2018

Frank

Nice Hotel

Nice hotel. Front office staff was excellent but restaurant staff needs training. Some sour faced and don’t make you feel welcome.

Hotel needs upgrading, lots of taps in jacuzzi and swimming pool not functioning.

Sheraton which is right opposite and 1/3 the price is probably a better choice. Banyan needs to do something to prove it’s worthy of the price premium it charges!

4/10

Poor

12 Nov 2017

Ernest

Disappointing service

The hotel staff was very impolite and rude. They even don't help us get a cab to the Westlake. They were very impatient when we asked questions and I won't definitely come to Banyan tree Hangzhou again

8/10

Excellent

14 May 2017

C

Great weekend away

The hotel and its grounds were lovely and a good setting to relax. The dining staff went out of their way to accommodate my husband's birthday. The meals were only fair, however, and they were out of some basic items. The room was overall comfortable and beautiful, but we needed to contact the staff several times to fix the air conditioning and the room safe didn't work.
The benefits far outweigh these things and we would happily return.

10/10

Exceptional

28 Jul 2016

Verified traveler

A special kind of resort

Very relaxing and enjoyable especially those who enjoy isolation from busy city life.

Partner

8/10

Excellent

15 Nov 2015

Verified traveler

Hotel in beautiful natural setting

The hotel is set in a beautiful natural environment with classic architecture and Chinese culture. The water villa we stayed in overlooks the scenic lake. The cleanliness of the room was a bit disappointing for the standard that Banyan Tree promised as there is a musky smell in the room.

Partner

8/10

Excellent

25 Jun 2015

Verified traveler

good experience

very tranquil area.The hotel has a really nice set up and even though there were minor mistakes staff is friendly as possible. Though A bit overpriced, villas have high ceilings and nice design but not too much of a privacy on your balcony.

Partner

8/10

Excellent

18 Jun 2015

Michelle

Our rooms were awesome. Wish we had been there lon

Beautiful place; a little out of the way, and seemed a little desolate but we were there with family and the rooms were beyond amazing. A little pricey, but amazing.

6/10

Pleasant

08 Jun 2015

Anna

Not the Banyan Tree I know of...

If you're expecting a stay here like any other Banyan Tree you've been to, ie serenity, sanctuary etc, you'll probably be disappointed at the Hangzhou property.

1) we were astonished to see a lobby with more than 30 guests hanging around (they didn't seem to be checking out or in but we're just there to sight see); not to mention a clown who was doing balloon twisting seemingly to entertain the crowd.

2) we arrived at 3pm yet the room wasn't ready until 4pm.

3) the guy who escorted us to the room didn't bother to introduce the room at all

4) the concierge was very helpful to help us arrange our itinerary, although he didn't call or leave us message about whether the bookings were confirmed until we sought him out the next day before departure

5) turn down service was done the 1st night but just to do our bed without cleaning up our used tea cups & plates; 2nd night no turndown service at all

6) food - really I must say it's substandard.

7) We were very unlucky to be staying there when there was a water gun party at the hotel, and throughout the whole day loud pop music appealed to teenagers were played nonstop, rocking the whole resort.

In short, if you are not expecting to have a zen, quiet type of holiday in Hangzhou, you can consider Banyan Tree. Yet, for a much cheaper rate also within the wetland park area, why not just stay at Sheraton which is only throwing distance from BT?

Partner

10/10

Exceptional

04 Apr 2015

Verified traveler

April Fools Day can be awesome ...

We had a lovely 3 days. The resort ambiance is magical and the service is the best we have experienced--being seasoned travelers in Asia and Europe...

Partner

10/10

Exceptional

06 Apr 2014

AM

Excellent overall. Service was superb. Attended to all our needs . Arranged for private tours. Location away from the busy congested West Lake .

Family

10/10

Exceptional

25 Feb 2014

Michael

Banyan tree never fails to impress. Service is impeccable and surrounding environment is very conducive for a getaway from the urban life.

Partner

10/10

Exceptional

07 Nov 2013

Catmaniac

Impeccable Service, typical Banyan Tree standard

I could not flaw this hotel as everything was just perfect, from arrival to farewell. Room was spacious and comfortable, complimentary afternoon tea was great, premises well maintained and pretty. The only down side (not for us though) was the location as it was located in the west most side of Hangzhou near the Xixi Wetland. It didn't bother us coz this was not our first trip to Hangzhou and we wanted to visit the wetland this time. It was expensive in China standard.

Family

10/10

Exceptional

04 Oct 2013

Patrick

Great Getaway Resort

Thoroughly enjoyed our anniversary vacation at this excellent resort. Staff were all friendly and attentive and made us fell right at home. Really liked the rustic feel of an ancient Chinese village. Used the spa three times and the service was phenomenal! Found the tea house on the last day and had two great meals there!

Partner

2/10

Poor

29 Dec 2025

Franklin

Hotel gave us a room that’s many grades below the villa that we ordered and fully prepaid for without letting us know until we found out two nights into our week stay. Arranging to move to the right room and refund took a long time. Not helpful

Friends_and_family Family

10/10

Exceptional

26 May 2019

Verified traveler

酒店周邊環境優美，服務人員非常細心十分推薦入住

Partner

10/10

Exceptional

13 Mar 2019

HSUAN JUNG

飯店服務很好，環境優美，距離西溪溼地很近，飯店也有接送服務很方便。