Name: Sheraton Wetland Park Resort Hangzhou
Address: 1 Westbrook Resort, Zijingang Road, Hangzhou, 310030, CN

10/10

Exceptional

17 Mar 2026

Kenny

Nil

Friends

10/10

Exceptional

19 Dec 2025

vipada

Amazing location for R&R as it is outside of the city

Friends_and_family Family

10/10

Exceptional

29 Oct 2025

Qikun

We went there for vacation. Hotel is right next to the wetland park and nice for a leisure stroll.

Leisure Partner

10/10

Exceptional

15 Jun 2025

Marc Rainer

Splendid Hotel, super nice staff

Business Self

10/10

Exceptional

19 Aug 2024

Tina

Good

Leisure Family

2/10

Poor

18 Jun 2024

DONG

The most I dislike about this hotel are the deposit policy, and also it’s very inconvenient for you to get back the room. It’s super long hallway. Usually other 5 stars hotel they will return your deposit money right way once I check out the room. But this hotel, it takes while. I have to called in and asked. It’s not make sense at all. Once the guest leave the hotel , they should not hold the deposit money.

4/10

Poor

11 Apr 2023

Wing Chi

Reception counter staff attitude is very bad and not well trained

Leisure Partner

4/10

Poor

19 Apr 2021

Jennifer

Needs AC

I have never been more uncomfortable in a hotel room in my life. The air conditioning was not yet turned on despite the blazing temperatures. My room ended up being 33 Celsius at one point. The staff tried to help by bringing a fan but it did not do much.

Business

10/10

Exceptional

14 Mar 2021

YE

njoy

Very nice trip and excellent service

Business

8/10

Excellent

18 Dec 2019

Verified traveler

The family suite facilities are good n staff r nice. Breakfast buffet is close n location close to Xixi Wetland.

Leisure Family

10/10

Exceptional

09 Dec 2019

Verified traveler

I was glad that we were able to check in a bit early, a little after noon, since we had a very early flight and were very tired. Also I liked the spacious room as we had a roll-in bed for my son.

Friends_and_family Family

10/10

Exceptional

05 Nov 2019

Verified traveler

great hotel

I went for a friend trip and we loved this hotel! Staff was very helpful and knowledgeable about the area. French restaurant for dinner was fancy and delicious. Buffet breakfast was awesome. Spa treatments were luxurious. Would stay here again.

Friends_and_family Friends

8/10

Excellent

28 Oct 2019

Hui

Nice family reunion

had good time for family reunion.

Friends_and_family Family

10/10

Exceptional

10 Jul 2019

Fabrizio

Very clean. The staff are informative and friendly. Good experience.

Business Self

8/10

Excellent

04 May 2019

GARNET

Close proximity to the wetlands park was nice. And there is a park just past the \"Outlet\" mall, very nice walking. The French restaurant was terrible..overpriced, and two members of our group got sick later.

Leisure Family_with_children

10/10

Exceptional

08 Jan 2019

Verified traveler

Hotel is not close to the center (30 minutes by cab). But not a problem for us. Very quiet and bedroom extremely confortable. It is better to book with breakfast included. The extra's are not cheap knowing you are in Mainland China. Hotel staff are very helpfull and knowledgeable so you can really rely on them for touring the city or finding what or where to go. The decoration of the hotel not exactly my style but confort is absolutly fantastic... Much more important to have excellent bed than anything else. On this Sheraton gets a 5+ stars, the bed is of exceptional quality. The only thing they could do to make it even better would be silk bedsheet! But this is not reasonable asking!!! Realy good...

10/10

Exceptional

21 Dec 2018

Verified traveler

Very nice hotel, good location, friend staff, good room condition

10/10

Exceptional

20 Nov 2018

Verified traveler

The hotel is very large and beautiful. The breakfast buffet is quite delicious and they even provided dragonfruit!

Business Partner

10/10

Exceptional

14 Oct 2018

Kachi Kaki

Good

2/10

Poor

14 Oct 2018

Verified traveler

Sauna rooms.

Unless you like sleeping in a sauna room, this is not the hotel to be staying especially during the cooler months. I have been staying in this hotel everytime I am around Hangzhou for business. I have noticed the hotel turns off the air conditioning during the cooler months. And this is not an one off observation. It was exactly the same last year during the Autumn months. Despite, giving feedback to the front desk, obviously this a management decision to cut cost. This time round it is further verified by the night duty manager. He told us that they can't turn them on due to strict instructions and could only provide us a fan.

Appalling. In the end I had to open the sliding doors to the balcony to allow cooler air into the room. With the hotel situated in the Wetland areas, there are swarms of mosquitoes and getting bitten throughout the night was unbearable. In end I had to close the sliding doors, and wake up in a pool of sweat in the morning.

At check out, I have specifically asked to speak to the GM, as I knew it was pointless talking to the front desk staff. After all, they are just doing as instructed. Lo and behold, all they had were excuses and sent an assistant front desk manager to speak to me.

The assistant front desk manager tried her best to downplay the situation, offering freebies which I feel as good as trying to buy their way out of the situation. Obviously I have rejected and I will be instructing everyone in my office never to patronise here again

10/10

Exceptional

24 Jun 2018

STEFAN

Nice location, very good hotel, perfect service and family friendly. Also the breakfast is very good!

Family

10/10

Exceptional

16 Jun 2018

Verified traveler

wonderful staff

8/10

Excellent

29 May 2018

Seok Bee

Don’t like the layout of the open bathroom. Otherwise everything looks good.

Family

10/10

Exceptional

30 Mar 2018

ling

Nice hotel close to Xixi Wetlands National Park

Hotel very pleasant to stay in, but away from shops and eating places. However Xixi Wetlands Park was a worthwhile reason to stay in Sheraton.

10/10

Exceptional

25 Mar 2018

Scott

Thank You Wetlands

Excellent stop over to Zen. When it's time to slow down (store energy) before reaching Rocket Speed, this locale has it built in. A calming atmosphire in metro wetlands park setting. Sheraton Quality is Standard

8/10

Excellent

08 Aug 2017

lei

Acceptable

The breakfast is not so good

10/10

Exceptional

03 Jul 2017

man wo

comfortable, with Wetland and west lake to spend the whole day .

Family

8/10

Excellent

31 Mar 2017

Verified traveler

Excellent service.

Service was excellent. Very helpful and friendly staffs at check-in, concierge and in-room dining. However, the room temperature was not good. Even I set it cold, it was always maintained at 25 degree celcius. There seemed to be no cool air from air ventilation. The only way was to open the balcony door (no window) but then mosquitoes would come into the room. So, it was not too comfortable at night. Breakfast was okay. Nothing spectacular. Had lunch at Chinese restaurant which was tasty. Local area is in the suburb. So, there is not much there.

8/10

Excellent

17 Mar 2017

Ching Ting

Good service however poor bathroom design

The bathroom was badly designed with a bathtub positioned in the middle blocking the way, making it rather cramp; with no doors, only sliding panels which leaves a wide space at the corner, giving no privacy. And it's a pain everytime u want to use the toilet u hv to tug at the sliding panels real hard in order to close it. Would have been fine if it's for couples, but for friends or colleagues sharing the deluxe twin bed room, the bathroom design is rather awkward.

Family

10/10

Exceptional

16 Feb 2017

Verified traveler

Good for family

Relaxing hotel with very good spa facilities. Plenty of choices of good restaurants in the hotel as well as outside at the local area. Only back off is the condition of the hotel rooms and Chinese garden, maintenance needed.

Family

10/10

Exceptional

01 Jan 2017

Peng

Resort style

It will be my first preference when stay in Hangzhou next time

Family

8/10

Excellent

19 Nov 2016

Sze ki

Great hotel for visit to Wetlands

Good message service (not part of hotel) in basement carpark

Family

10/10

Exceptional

22 Sep 2016

Surbhi

Clean and convenient

It was good but the location doesn't have many things to do , the hotel by itself was very nice

8/10

Excellent

21 Aug 2016

WON IL

Generally good, with only one complaint!

I travel my fair bit(I'm on the road about a 100+ days a year), so I know a thing or two about hotels.

Generally, Sheraton Grand Hangzhou Wetland Park Resort was good. You wouldn't be disappointed. It was relatively new, clean and in a quite neighborhood. If you want to enjoy the night life, it's not going to be here. This hotel is for resting or for those visitors with company visits within the area.

The only surprise/disappointment was the fact that because this hotel is only 4 or 5 stories high, it's spread out quite a bit. I had the misfortune to be in one of the rooms that was furthest from the lobby, and it was quite a walk through the maze-like corridor(imagine an octopus, where the rooms are situated all along the tentacles). The worst part was that the corridors where not very well air-conditioned so it was a bit warm and it also had a faint odor of mildew(I was there during mid August).

However, the rooms where super clean and cool, the furniture all generally new. Overall, I would return again to see if the corridors are air conditioned well. : )

10/10

Exceptional

30 Jun 2016

Eveline

Everything was good here, except that their breakfast buffet was not what i expect of, in terms of quality and variety, compared to other Starwood/top hotels. (so i will stay again, but not get the buffet breakfast).

However, their staff service is fantastic at the front desk and concierge and they gave very good advice and directions to tourists. Be careful, also it's a big hotel and lots of guests, so they try their best to come to help as much as they can. But still good service i consider.

The spa massages is not worth going for, the therapist for massage isn't great, and she asked me to add RMB100 to her in cash if I want her to give me a special wine for soaking my feet for better health effects. i doubt that is truly so, and i think she just wanted tips because \"medical massages\" does not have service charges. So i just gave it to her anyway.

8/10

Excellent

21 Jun 2016

Verified traveler

Great for short break

It is a nice resort to stay for family vacation, quite and away to city life but not very far to west lake, about 15-20minutes by taxi and an hour ride to the airport. got other hotels nearby but this hotel is definitely valued for money. room we had is bit walking distance to lift lobby. view at club lounge is great. highly recommended!

Family

8/10

Excellent

29 Jan 2016

Eric

Nice hotel room but a bit old

I visited at Jan which is freezing outside. It good that hotel has a good heater system.

I can have a comfort sleep.

6/10

Pleasant

23 Aug 2015

Verified traveler

The hotel far away from many things

The hotel far away from the major areas and very difficult to find taxis

10/10

Exceptional

22 Jun 2015

Grace

luxurious Hangzhou hotel

the hotel exceeds all expectations. the rooms are comfortable and spacious, and each room has a balcony that overlooks the garden/courtyard, it's very pleasant. all the staff at the hotel are extremely helpful, and most of them speak enough English to be helpful. location of the hotel is decent, it's a bit out of the way to see downtown or the famous west lake, but everything is about 30 min car ride away. highly recommend this hotel for business or leisure travel.

8/10

Excellent

14 May 2015

Bonnie

Good value hotel in this area

Hotel located in Hangzhou wetland, near to Alibaba campus. Nice room and convenience to Xixi paradise and far from the urban. Though pool is far at the end of east wing, you have to wear pajama walk though lobby from west wing to est end, it's standard indoor pool with 25 maters. Club house is on the top, afternoon happy hour is perfect after a busy day to have a compliment drink with snacks. Highly recommended.

8/10

Excellent

03 Jan 2012

Verified traveler

Place to get pampered

Hotel is standard 5-star quality of china hotel. Staff made extra effort to make me felt welcome pampered.

10/10

Exceptional

13 Mar 2026

CHI LIN SINDY

濕地公園就在附近，餐廳選擇也很多！很好的住宿體驗。

Friends_and_family Family

2/10

Poor

22 Feb 2026

Zi yi

員工服務態度不佳，餐廳超凌亂

Friends_and_family Family

10/10

Exceptional

19 Feb 2026

CHIH-LI

員工都很禮貌、敬業並友善。

Friends_and_family Family

10/10

Exceptional

01 Jan 2026

Annette

Very clean accommodation with comfortable, well-maintained rooms and friendly staff.

Leisure Family

10/10

Exceptional

27 Oct 2025

Sze wing

V good service and breakfast

Friends_and_family Family

8/10

Excellent

16 Jul 2025

Verified traveler

Bel hotel

Tres bel hôtel mais la moquette n'avait pas ete aspiré... attention il faut un bonnet de bain pour la piscine.
Très bon petit-déjeuner

Partner

10/10

Exceptional

02 Apr 2025

Kam Ngai

環境漂亮，但是房間設備有點舊，整體很不錯

Business

10/10

Exceptional

02 Jan 2025

mi-jin

호캉스

너무 좋아서 또 가고 싶어요
항저우 여행의 첫 목표가 이 호텔이었습니다.
너무 예쁘고 편안했습니다.

Friends_and_family Family

10/10

Exceptional

01 Nov 2024

YU

とても快適でした。

Friends_and_family Family

10/10

Exceptional

18 Aug 2024

REMY

Hotel d'excellenr niveau, nous recommandons vivement

Friends_and_family Family

8/10

Excellent

09 Aug 2024

Huiping

園林設計，小陽台，安靜的環境，都令人感到舒適。

Leisure Family_with_children

10/10

Exceptional

16 Jul 2024

YU

とても快適でした。

Friends_and_family Family

8/10

Excellent

01 Apr 2024

Siu Ying

環境清幽

Leisure Family

10/10

Exceptional

28 Mar 2024

Wing Sum William

性价比高

服务态度很好，房间宽敞舒适。早餐食物种類可以多一点。

Friends_and_family Family

10/10

Exceptional

28 Oct 2022

Verified traveler

绿化好。安静。但酒店一直在施工，本来应该很安静的地方却变得非常吵闹。而且在院子里工作的人员大声说话也很吵，这是本次比较意外和遗憾的地方。外出有些不方便，特别是购物和做核酸较远。但去公园比较近，适合散步。另外酒店对残疾人设施还不够，比如轮椅数量不够，且比较旧，有的甚至坏了。希望能得到改善。

Leisure Family

10/10

Exceptional

09 Oct 2021

Soohong

직원도 착하고 시설도 좋고 편안한 휴가였습니다

Partner

8/10

Excellent

21 Mar 2021

RUI

周围环境很不错，早上起来用过早餐在湿地周围散个步

Partner

8/10

Excellent

12 Jun 2020

Xinyi

房卡数次失灵，太潮湿

Business

8/10

Excellent

12 Jan 2020

jianlong

服务很好

不错餐食美味前台热情

Friends_and_family Friends

10/10

Exceptional

08 Jan 2020

WAI HAN

放鬆度假的好地方

杭州西溪喜來登度假大酒店鄰近西溪國家濕地公園, 如果要去這遊玩就方便，因為走路可到, 酒店位於園林中, 最高五層樓, 是度假的好地方，房間大床房床也十分大，每間房獨立向園林, 而我和朋友在聖誕節入住, 早餐也在酒店，在這裡度過了難忘聖誕節。由於比較效區，所以兩晚入住後也沒有離開，而玩了一天西溪國家濕地公園。

Friends_and_family Friends

8/10

Excellent

20 Nov 2019

Verified traveler

客房

乾淨舒適

Business

10/10

Exceptional

01 Nov 2019

Verified traveler

早餐美味

前台很热情房间温馨整体不错

Partner

10/10

Exceptional

25 Aug 2019

Nan

服务非常好！还给我免费升级住宿！服务员王丽还特别留意我的住宿喜好，帮我多预备咖啡！非常感谢！

10/10

Exceptional

30 May 2019

Alberto

Hotel is very comfortable and staff super kind. Great breakfast, restaurant in the hotel on the other hand too expensive (compared to quality)

2/10

Poor

02 Nov 2018

Toby

這簡直是惡夢，5星級的酒店，居然服務態度惡劣成這樣。明明酒店房間包含早餐，卻不斷說沒有，經過多番解釋，浪費接近40分鐘才查到有，導致匆匆一兩口吃完算了，簡直是差到極點。而且當中職員的溝通簡直可以用“毫無尊重”來形容。

8/10

Excellent

31 Aug 2018

erik

Bonito y tranquilo pero no hablan ingles

Es un hotel tranquilo y muy cuidado pero no hablan ingles

6/10

Pleasant

02 Jul 2018

美代子

酒店有進步空間

整個飯店感覺設備太過於老舊，房間內水壓也不是很強，床頭燈的按鍵有的還壞掉，這一間喜來登飯店我覺得他應該是有進步的空間，他的硬體設備需要再翻新更新再加強，早餐還不錯

6/10

Pleasant

15 Jun 2018

Verified traveler

Some staffs are very helpful and some are just awful. They really should be better trained.

10/10

Exceptional

12 Jun 2018

Verified traveler

シェラトン杭州

とてものんびり過ごす事が出来ました、何点か気になる事がありますが、チェックインのスタッフさんの接客がドライすぎて、もちろん日本語もわからない、冷たく感じました、ビュフェのレストランはとても美味しかったが、グラスはきれいとは言えない感じで、接客もイマイチ、それ以外は、快適で、すごしやすかった、特に、ハウスキーピン優しい

10/10

Exceptional

06 May 2018

Verified traveler

酒店本身设计、环境、饮食、管理都不错，唯一的“缺点”是位置偏远。

10/10

Exceptional

16 Apr 2018

Wing Ho

設備完備
房間潔淨

10/10

Exceptional

09 Apr 2018

Mingfei

环境很好，酒店干净，设施略老，早餐太贵，如果不是SPG金卡还是不推荐了，打车也不太方便

Family

10/10

Exceptional

21 Mar 2018

Hao

Sehr schön!

Family

8/10

Excellent

05 Mar 2018

Lawrence

Hotel location was superb, right next to the Wetland park there.... Very efficiently checked in. The hotel staffs was polite and helpful. Bed sheets and toilet was clean. Breakfast was above average with a lot of selections... On the other hand, I noticed that the carpet was getting old and and I could see some of the strands on the tiles and marble area. Other than that, the overalll stay was pleasant and I would consider staying in the same hotel next time I visit Hangzhou.