Four Seasons Hangzhou at West Lake

China , Hangzhou - Zhejiang
HANGZHOU, Lingyin Road, 5
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75 reviews shown

10/10

Exceptional

03 Apr 2026

Marco

Most tranquil and beautiful property. Breakfast Boat Trip on Water Lake and Impression Show were amazing.

Partner

10/10

Exceptional

14 Mar 2026

antony

Rooms are well thought out and spacious. Overlooking the beautiful scenery of the garden and waterways.
Stayed here for 3 nights with my wife and 3 year old. Feeding the fish was a major highlight. The pool and sauna is exceptional to visit.

Family_with_children

10/10

Exceptional

14 Mar 2026

Liheng

Best hotel experience from every aspect of our stay! Highly recommended!

10/10

Exceptional

16 Feb 2026

Woon

Beautiful location within walking distance from West Lake.

Beautiful hotel with awesome buffet breakfast

Leisure Family_with_children

10/10

Exceptional

21 Nov 2025

Roy

Excellent service

Business_and_leisure

10/10

Exceptional

03 Nov 2025

Shoja Oddin

Amazing

Leisure Partner

10/10

Exceptional

02 Nov 2025

Aijuan

Great service, beautiful garden, nice food!

Leisure Family

10/10

Exceptional

08 Jul 2025

Guoqing

The architecture design is aesthetic, especially like the garden design, harmonic fitting in the HangZhou

10/10

Exceptional

28 Jun 2025

MEI

This hotel deserves 5+ star. The staff is extremely nice and friendly, the service is extraordinary, and breakfast buffet is excellent. Last but not least, the traditional Chinese architecture and garden design are unparalleled masterpieces!

Leisure Family

10/10

Exceptional

21 Jun 2025

Hoi Ching

Love this property. It has a very beautiful garden and lake. Very good and attentive service. Room with nice garden view and good amenities. Extensive room service options is a big plus for my family.

Leisure Family

10/10

Exceptional

07 Jun 2025

Hao

Highly recommended for those who enjoy Chinese traditional garden. Excellent service.

Family

10/10

Exceptional

03 Jun 2025

chen

Best hotel in Hangzhou. Great location for west lake touring

10/10

Exceptional

25 Jan 2025

Verified traveler

One of the best hotels in China! We definitely will return.

Partner

10/10

Exceptional

13 Jan 2025

Patrick

Beautiful building and grounds. Amazing service.

10/10

Exceptional

21 Nov 2024

Roy

Excellent service. I am a regular

6/10

Pleasant

15 Oct 2024

Albert

Not a great ROI

This four reason is too expensive compared to the value it provides. The traffic around the hotel is terrible, getting in and out is difficult.

Friends_and_family Family

10/10

Exceptional

26 Sep 2024

Joanna

Good services and staffing.

Leisure Family

10/10

Exceptional

10 Aug 2024

Yajun

One of the best hotel

10/10

Exceptional

10 Jul 2024

Qisheng

Must stay hotel next time

10/10

Exceptional

04 Jun 2024

Chen

Jin sha restaurant needs improvement

The hotel is awesome! The only thing that we do not like is the jin sha restaurant at the hotel. Before we checked in, I did a lot of research online and this restaurant is supposed to be one of the best places to get local hang zhou cuisine. But we are very disappointed by the quality of the food despite of the fact that it is very expensive.

Friends_and_family Family

10/10

Exceptional

02 Apr 2024

Irene

Accessible to the lakefront, however, quite crowded during the day.

Leisure Family

10/10

Exceptional

02 Apr 2024

FENG

We love the service and property

10/10

Exceptional

19 Nov 2023

YAN

Nice service, nice location near West Lake, and nice restaurant on site.

Leisure Family

10/10

Exceptional

01 Nov 2023

YILIN

Good hotel

Leisure Family

10/10

Exceptional

24 Oct 2023

Monty

Beautiful setting, idealic location.

Leisure

10/10

Exceptional

11 Apr 2023

Wing Chi

Very good service and facility
The environment is magnificent
Very relaxing trip and place to stay

Leisure Partner

10/10

Exceptional

17 Aug 2021

David

Amazing

Special stay, service is amazing, great location, great breakfast.

Partner

10/10

Exceptional

22 Apr 2021

JEANCLAUDE

The hotel is perfectly located for walks around the Lake. It has a large and beautiful chinese style garden. The breakfast is also top class. Staff very friendly. One special praise for Amy Chen who serves in breakfast team, she is so amicable and kind!

Partner

10/10

Exceptional

09 Jan 2020

Sophie

Beautiful design and setting. Like a classic Chinese garden. Beautiful walkways.

Leisure Family

10/10

Exceptional

12 Dec 2019

Verified traveler

Excellent stay!

Partner

10/10

Exceptional

14 May 2019

Jenny

Hangzhou

Food and service are tip top. Concierge staff are super friendly and helpful, high English standard. The best hotel I ever stayed in Asia.

Friends

10/10

Exceptional

06 Apr 2019

Verified traveler

Excellent location, right next to the lake, quite . Beautifully maintained. Recommend!
The only reservation: traffic can be very congestion especially during holidays. Hard to gat taxi.

Leisure Family

10/10

Exceptional

25 Nov 2018

Roy

Very attentive staff. Wonderful property. But breakfast can be further improved

10/10

Exceptional

16 Oct 2018

Lam

A lovely Hotel which captures Hangzhou's beauty

My family and I had a most wonderful experience at the Four Seasons Hangzhou 2 weeks back. The hotel grounds and rooms were beautiful - great effort in retaining traditional oriental architecture but with modern conveniences. Our experience was also greatly enhanced by the 6-star service which the Four Seasons Hangzhou staff provided, from the manager to the reception and concierge staff, the executive chefs and the restaurant staff! They were all incredibly warm, helpful and knowledgeable and never failed to amaze me by being able to anticipate my every need and going out of their way to assist me, always with a smile!. Overall, this was one of my best hotel stays in my many years of hotel stays around the world.

10/10

Exceptional

02 Aug 2018

Verified traveler

Great service throughout hotel. Full of nice surprises every day during my stay. Highly recommend this hotel at the best location on the West Lake.

10/10

Exceptional

21 Jul 2018

Verified traveler

Again, I am a happy customer of four seasons. The hotel meets all my expectation. The staffs behind the concierge desk are super helpful. For example, when they knew we were planning to take a bike ride the next morning, they got the bikes ready before 5:30am. The cleaning lady took care all the detail. When she found that we were washing our own clothes, she asked to bring in the bars for hanging them herself. Just feel that we were taken care of so well. BTW, try that boating + breakfast private tour in the morning. It is such a wonderful experience

10/10

Exceptional

06 Jul 2018

LIANG

The wonderful stay at the 4 Seasons Hotel

It was a really good stay. The WL Bistro, we discovered ants while we were eating breakfast. The food was fantastic, though.

Family

10/10

Exceptional

12 Jun 2018

Beautiful hotel next to the west lake!

6/10

Pleasant

31 May 2018

Verified traveler

Stay at your own risk.

You may have room service knocking on your door very early in the morning for an order you did not place even when you have the do not disturb light on. Also, do not use the taxi driver that the hotel works with. He will overcharge you. However, lobby staff Penny was very helpful and informative.

10/10

Exceptional

14 May 2018

Mark

Superb

Quite possibly the best hotel experience I have ever had. Design, ambience, feel and finish quality were superb., but the real gem was the staff. Everywhere we went we were greeted warmly by name and the attention to detail and ensuring our every need was met was faultless. Pricey, but you get what you pay for.

Partner

10/10

Exceptional

22 Apr 2018

Jennifer

Beautiful Property and Incredible Staff

We stayed three nights in April 2018 and had a truly rejuvenating and lovely experience. The hotel is situated within an easy walk to West Lake and the Botanical Gardens -- and the hotel grounds are as lovely as the surrounding area -- full of beautifully tended garden paths, quiet spots to sit in the shade and take in the trees, flowers, and eye-catching architecture of the hotel and its charming stone features and fountains. The staff was genuinely friendly and helpful - from the Reception (warm welcome) and Concierge staff (helpful tips and great restaurant suggestions), to the housekeeping staff (best turn-down service ever), to the Ocean, the WL Bistro manager, who went out of his way to make us feel at home. The WL Bistro breakfasts included a myriad of excellent options - a great way to start the day.

Our room was well-appointed, comfortable, and spotless. Perfect for the both business traveler (spacious writing and work station) and a romantic get-away (lovely sun room/terrace where we would take breakfasts). The gym was well-equipped and the indoor pool was a serene and lovely. I didn't have a chance to enjoy the spa - but the ladies locker room had an incredible steam room and ice fountain.

I'm already planning to visit again next year and a trip to Hangzhou wouldn't be complete without a stay here.

Partner

10/10

Exceptional

08 Apr 2018

Rick

Superb hotel in a great location

Superb facilities and wonderful staff who went out of their way to accommodate all our custom travel and event needs. Highly recommended for travelers for whom a luxury hotel is important.

10/10

Exceptional

30 Mar 2018

yong yi

We enjoyed our stay at Four Seasons very much. The hotel is luxurious and has an extensive beautiful traditional garden to explore. Location is perfect since it is between the Lingyin temple and tea plantation area and the west lake. It was a 15 minutes walk to the West Lake Impression site, and we revisited the area and Sui Causeway the next morning to enjoy the cherry blossoms. The whole area is just stunning. The service was excellent too, they were very welcoming and helped me in recommending itinerary, booking and even collecting our show tickets.

10/10

Exceptional

30 Mar 2018

Virginia

Beautiful garden location

Pleased to experience luxury with traditional Chinese theming in tranquil garden setting at West Lake

10/10

Exceptional

23 Dec 2017

Selena

Amazing hospitality and beautiful rooms

I was extremely impressed with the staff at the Four Seasons in Hangzhou. They were very accommodating, from the moment we stepped into the hotel to when we left Hangzhou. The attention to detail was impeccable, for example leaving a small bookmark next to my book which was left on the nightstand. The room was spacious and comfortable, and the bathtub was the best way to relax after a long day of exploring! The staff were very helpful with recommendations and they were friendly as well. I hope to come back soon and I could not recommend this hotel enough!

10/10

Exceptional

05 Dec 2017

Johan

Outstanding

One of the best hotels in the world. The facilities are amazing. The service is excellent
It sets a standard for others

10/10

Exceptional

19 Nov 2017

Daphers

The best experience I ever had

I have to say when it comes to service the four Seasons is definitely the best. The layout of the hotel was chic and beautiful. The service of each staff was off the charts. Every staff spoke English and they made my stay a memorable and hassle free one. The location was awesome and there’s a boat ride straight from the hotel to the west lake! Though the price is slightly steep but it is worth every penny. The spa is the highlight of my stay. The decor is the best I have seen and the masseur was superb. I would say it’s more of a seven star hotel experience. If anyone is heading to Westlake the Four Seasons should be your TOP choice.

10/10

Exceptional

19 Oct 2017

Nathan

Stellar

Those rooms, and those gardens, and those pools, and that osmanthus, and that Lake — all superlative adjective-taxing though they most certainly are — are still somehow not the headline. That distinction belongs to the staff, whose professionalism, precision, perspicacity, and palpable warmth put the sheen on every one of this Leaf's five stars. Speaking of stars: a constellation of staff members beamed incessantly during our three-night stay. There were too many deeds and too many doers, alas, to name individually, but we would like to extend special appreciation to Robert and Randy for their personal efforts to enhance our stay. Finally, our sincerest gratitude and brava! to our party's Polaris, Vicky Yang, for her luminosity.

Family

10/10

Exceptional

18 Oct 2017

Verified traveler

Superlative

Resplendent rooms. Awesome ambiance. Stellar staff. Thank you!

Family

10/10

Exceptional

17 Oct 2017

Verified traveler

Four seasons hospitality

Exemplary service and hospitality. We were there for our 26th anniversary and everyone went out of their way to make it extra special for us... from decorating the room ,champagne and cake to the entire staff wishing us .everything was excellent. A cut above the rest

Partner

10/10

Exceptional

15 Sep 2017

Verified traveler

Excellent service.

It's been a fantastic experience staying at this hotel with excellent service. We stayed there for 4 nights, my wife is allergic to certain foods after our first meal in their restaurant, they kept the record and informed others and next time we went to restaurant they know exactly when we order some foods they will inform us and check on her allergic to certain ingredients.

Family

10/10

Exceptional

18 Jun 2017

Paul

Tranquil / elegant

Can highly recommend visiting Hangzhou. We had only one night, which was far too short.

The hotel is very sophisticated / elegant / tranquil. At the far end of the lake (and not on the main lake itself). Close to the light show, which is well worth seeing.

The service is excellent / rooms are very nice / breakfast is great, as is all to be expected for the price. Is it worth it? Not really convinced, as there are limited facilities at the hotel itself, and they offered little special in terms of accessing the lake / unique tours etc. You are paying for the exclusivity / tranquility. Other hotels on the lake are far more standard / corporate type. Would I stay again on my next visit. Probably.

10/10

Exceptional

20 May 2017

Patti

What an amazing hotel! The staff was outstanding and very attentive to every detail of our stay. The restaurants are the best in Hangzhou.

Family

10/10

Exceptional

19 Apr 2017

Jacqueline

Probably the best hotel in Hangzhou

We only spent a night here and we all agreed it was too short. I've stayed at quite a few other 5* hotels in Hangzhou and this one is by far the best. Lovely service at the reception (Thank you Vicky!) and we were really well taken care of throughout our stay - that includes scoring us a much-coveted table at Jin Sha (which serves probably the best Hangzhou-style food in town). Both the grounds and the rooms were beautifully designed in traditional Chinese style, but with all the modern luxuries. Easily one of the best hotels we've stayed at in China.

Family

10/10

Exceptional

15 Dec 2016

Edith

The right choice of hotel close to West Lake

We have to walk a few minutes to West Lake but it is a suitable location for me. It is not crowded by the tourists at the nearby roads. The hotel sttaffs' recommendations are very helpful. According to their information, we have experienced a wonderful sight seeing and delicious local foods dining from a few hundred to thousand dollar meal. We are very surprised the dishes in the Chinese restaurant at the hotel, are fantastic and tasteful.

10/10

Exceptional

04 Apr 2016

Verified traveler

Fabulous hotel. The location is challenging at the moment given all the construction in advance of the G20 meeting in summer 2016; cab drivers flat out refused to take us there because of all the traffic, so we ended up spending a lot of time at the hotel or on buses.

10/10

Exceptional

01 Aug 2015

jorge

Best in Hangzhou

Great service, good food and excelent property

Partner

10/10

Exceptional

11 Jul 2015

Raymonf

Wonderful Hotel, would definitely come back!\n

Hotel located in a quite area and has a wonderful gardens and walking path through out the gardens, very relaxing atmosphere. Also has one of the best restaurants in the area!
Highly recommended

10/10

Exceptional

30 Jun 2015

Sarah

Awesomesauce!

Awesome beyond words! Felt like i was part of a TV show.

10/10

Exceptional

31 Mar 2015

Verified traveler

marvelous surroundings

great view of the Westlake. Marvelous surroundings. One of the best hotels we have stayed in.

10/10

Exceptional

02 Aug 2014

Monyf

Best four seasons!

China is an amasing country , and Hangzhou has the best four season in the world .

The west lake is really spectacular , I will come back as soon as I can.

My teen daughter love the pool and gardens.

Family

10/10

Exceptional

04 Jul 2014

Verified traveler

Best hotel in Hangzhou!

This is best hotel to stay for vacation and business. Room is big and bathroom is really clean. I like the noodle soup. It is very authentic of Hangzhou taste.

Family

10/10

Exceptional

04 May 2014

mary

Beautiful location, unmatched quality

The dinner, afternoon tea, and boat ride on the lake were extraordinary

10/10

Exceptional

12 Apr 2014

Verified traveler

An Oasis of Calm

We loved our stay at The Four Seasons Hangzhou. We brought our parents visiting from the US and they were totally amazed. Unfortunately we were in Hangzhou during a Chinese holiday and the city was nearly impossible to get around. The hotel was an oasis to return to after hectic day touring the city. We will definitely come again but not during a holiday.

Family

10/10

Exceptional

19 Feb 2014

Verified traveler

Perfect Resort

The hotel is an oasis for a romantic vacation in a city with much historical charm. The staff was extremely helpful and the service was what one would expect from a five-star hotel.

Partner

10/10

Exceptional

03 Jan 2014

phil

Provide personal service, attention to details

Room temperature can not be set lower then 24c, many attempt by the housekeeping department and the engineering department do not seems to be able to fix the problem.
I believe they have try their best but the hardware need upgrade.
Front desk and concierge did contact me to check on the progress. Seems to be the common problem for hotels in China.
Staffs from Concierge are very patient to provide answer to all of my queries re West Lake and other attractions
Pool and health club staffs also very helpful escort my children back to our room after their swim and spa.
Restaurant staffs are also very attentive by remembering that we only want our coffee after our meal.
The bar staff took the wrong order and we just accept the food because we do not want to wait any longer for the new order. They later provide us a plate of fresh fruits for the mishap.

8/10

Excellent

30 Nov 2013

Too expensive for what you get but still very nice

The rooms are extremely comfortable and the grounds are peaceful and beautiful. The service at the front desk and concierge was good, but the service at the WLB restaurant and the food there was pretty bad and way overpriced. I would definitely recommend the hotel for someone wanting to get away from the crowds as it is pretty remote and tucked very nicely into the landscape. I think my family of 3 made up 25% of the guests at the hotel which was nice if you want silence, but made the hotel feel really dead. Even with there only being maybe a dozen guests at the hotel, the restaurant service was quite bad and the food was not very good even if it were to be reasonably priced which it was not.

Family

8/10

Excellent

24 Nov 2013

HK Goh

Great overall except one point

The hotel's location, facilities etc were great. However I couldn't give it a perfect score because of one key point. We ordered an American breakfast set on our last day, the bacon was missing when it was sent to our room. We had to double-check against the in-room dining menu that bacon/ham is included in the set. We called the operator and they did sent a separate plate of bacon promptly after that. Was just surprised that this would happened at Four Seasons.

Family

10/10

Exceptional

31 Oct 2013

Verified traveler

great view

the hotel is fantastic with great view and right next to west lake. service is good except waited for a long time for taxi for more than half hour on Sunday.

Family

10/10

Exceptional

16 Sep 2013

Nik

great location

very good location on the west lake and particularly great service at the hotel with super comfy beds. facilities were great too partculalrly the 2 swimming pools.

Partner

10/10

Exceptional

18 Aug 2013

Karen

Best hotel near west lake

Located on LinYin Rd which is near to west lake and LinYinSi. Landscape captured the essence of JiangNan scenery. It is like the best park without the crowds. The room is spacious, clean and beautiful. The staffs are polite and helpful. The JinSha restaurant is the best restaurant in Hangzhou, much better than LouWaiLou.

10/10

Exceptional

02 Jun 2013

Verified traveler

More chinese food with local style in breakfast menu

Partner

10/10

Exceptional

07 Apr 2013

Linda Wong

We are extremely pleased with our stay. The hotel renders exceptional service in our view. Close to Yanggongdi and Zhaogongdi and Hangzhou Botanic Garden, the surrounding countryside is exceedingly beautiful. Jin Sha Restaurant offers excellent Hangzhou and Cantonese food in stylish surroundings. We end up eating four times in this restaurant, a testament to its good quality.

10/10

Exceptional

26 Mar 2013

Shaz

Excellent Hotel

This is an excellent hotel. The room is spacious and has nice comfortable bed. Bathroom also excellent and has separate toilet. We would highly recommend this hotel and if we were staying in Hangzhou again would definitely stay here.

Partner

8/10

Excellent

02 May 2012

Wing

Nice chinese garden hotel

Pros: friendly and helpful staff, nice and new hotel in a traditional chinese garden setting, clean and large room with a balcony. Cons: far from the main business/shopping district, extremely difficult to take a taxi back, as most driver either doesn't know where the hotel is, and/or, don't bother driving out of the main area where they can't make money on their way back to town.