Zhejiang Narada Grand Hotel

China , Hangzhou - Zhejiang
HANGZHOU, Shuguang Road, 122
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50 reviews shown

10/10

Exceptional

19 Nov 2025

Hai

Excellent place to hold our luggage while we go last minute shop

Friends_and_family Family

10/10

Exceptional

17 Nov 2024

Xiao Ming

friendly services

8/10

Excellent

08 Sep 2024

Zahra

10/10

Exceptional

30 May 2023

Bill

地理位置好，大堂改建后nice，伊经理友好，帮助搬行李，介绍广场上地铁出行，杭州游在世贸，我们留下美好回忆。

Leisure Family

6/10

Pleasant

11 Jun 2021

xiang

guests smoke at non-smoking floor, poor service at check-in.

Friends_and_family Family

8/10

Excellent

28 May 2021

Yifan

Very convenient location

The hotel staff are very friendly and food was nice. The location is perfect, we walked to West Lake. The surroundings are very convenient. Good experience.

Friends_and_family Family

10/10

Exceptional

15 Oct 2020

Laura

Staff speak English.

Staff were incredibly helpful and spoke English which is really refreshing in China.

Friends_and_family Friends

10/10

Exceptional

15 Oct 2020

Laura

Brilliant hotel.

A lovely hotel with a great pool and nice food. Clean rooms and friendly staff. A perfect getaway.

Friends_and_family Friends

10/10

Exceptional

15 Nov 2019

Verified traveler

Nice, clean, good location.
Booked non-smoking room but the prepared non-smoking room is full of the smoking smell. Got room changed immediately and seems an upgraded room which is a bitter bigger.

Friends_and_family Family

10/10

Exceptional

17 Sep 2019

Verified traveler

Great location. Helpful staff. Friendly.

My stay was great. No complaints. Staff was helpful. Starbucks in the hotel, which was lovely. Great location for getting to West Lake and other areas. The Spa downstairs was incredibly overpriced. Fancy hotel or not, the prices reflected that of a 5-star hotel in the States. I opted out. Hotel might could give a better guest discount to offset the inflated prices, and I bet more guests would use the service.

10/10

Exceptional

24 Sep 2018

Verified traveler

Great hotel and only 15.min ride by taxi

Excellent!
Constructions on the other side of the road so that rooms with hill view will have noise all night and day.

8/10

Excellent

18 Nov 2017

Craig

Great hotel. European conceirge was a great help!

8/10

Excellent

28 Sep 2017

Annie

Great stay near West Lake

Good hotel near the enchanting West Lake and a few good hiking locations. Service was generally good and the only suggestion I have for the hotel is to provide some good tea in the rooms. The restaurant's breakfast was good too.

8/10

Excellent

24 May 2017

Verified traveler

Good business hotel and with an excellent pool !

Clean business hotel with an excellent swimming pool . I did not use the Gym but it looked good . The hotel exterior is dated but the interiors are good . Good business hotel . Walkable distance to the West Lake

8/10

Excellent

20 Apr 2017

Verified traveler

Not bad at all

Nice enough room, maybe in need of a little renovation. Close to the West Lake. Roof top bar was brilliant!

8/10

Excellent

02 Apr 2017

Verified traveler

Nice hotel close to Westlake area

Very nice hotel but starting to show age. ladders in pool need to be replaced, bathrooms are very small, breakfast does not include salmon and waiters are not attentive, had to get my own coffee and refills. Moderate price is reflected in value, next door to newer, more expensive Dragon hotel.

8/10

Excellent

26 Mar 2017

Verified traveler

They tried giving me a smaller room than I payed for, had to come back down to the lobby and sort it out, didn't take much time but was frustrating nonetheless.

8/10

Excellent

04 Jul 2016

Chee Tong

Good for short business stay

Hotel is more than 20 years old. Still a great 5 stars classic hotel. Spacious lobby hall with a few restaurants to dine in. Good for business meetings at the tea house or conference however the minus point is the room is too classic design and not the modern type which you may be looking for. About 27km from the airport. Clubbing and sightseeing tourist spots to the west lake is about 10 mins car ride depend on the traffic condition.

8/10

Excellent

08 Mar 2016

Joseph

This hotel is in a great area with many things to see within walking distance. Breakfast buffet was good. My only complaint with the entire place is that my room wouldnt' cool off enough for my comfort on the 75* days.

10/10

Exceptional

20 Jul 2015

Verified traveler

excellent hotel, convenient location

This hotel was excellent in every respect and a bargain compared to what the same price would buy in Beijing or Shanghai. Very convenient location.

8/10

Excellent

23 Jun 2015

Derek

Nice hotel, relatively close to the West Lake

Relatively new hotel, good facilities, good restaurants.

10/10

Exceptional

30 May 2014

Donny

Wonderful place to stay

Apparently this is one of the best hotels in the city...it's very close to Yellow Dragon Cave (wow the name sounds stupid in English) and Yellow Dragon Stadium (again) so it's easy to make your way back if you get lost in the city. They provide many things like bottles of water, slippers, and umbrella which is good because it rained and I didn't have my own umbrella. My room was very clean. The hotel staff is very kind. Close your windows in the summer so mosquitoes don't fly inside (very bad). You can tell it is a good hotel because there are very expensive cars parked outside all the time. I saw two different Bentleys and even a Rolls-Royce Phantom, which I also saw parked outside a Walmart two blocks away lol.

4/10

Poor

14 Mar 2014

Verified traveler

Not ideal for business, no English capability

This hotel was adequate but not ideal.

8/10

Excellent

15 Sep 2013

Yan

Nice hotel

Big and comfy room. Worth the price.

2/10

Poor

05 Jun 2012

johannes S

never again

It was a short stay but very disappointing, mainly lack of customer service. asked for late checkout but no one told me what they charged 400 yuan for a few hours. constant drilling in the morning from works on higher floors, despite being told it would just be in afternoon. three cooks walked away from breakfast station leaving me waiting, had to ask for help from one english speaking staff. also ordered hotel car to the airport which was very expensive. Drinks are five star hotel prices. I wanted to escape e drilling and went to the business centre to work, but was told I had to pay for a desk. I never complained but when they wanted to charge me for two linen laundry bags I had used for my belongings, I stopped being amused. the manager made me take them out of my bag at checkout because i refused to pay 60 yuan for two cheap linen bags. After all that, they wanted to give me the bags but i was too late. Try New Century Grand hotel instead.

8/10

Excellent

29 Apr 2011

Sanjay Sapra

Hotel with great location.

Zhejiang Narada Grand Hotel has great location and is close from key tourists site like West Lake and the famous Botanical garden. Good service with neat and clean rooms (A bit smaller in size). Overall \"A Value for money\" proposition.

10/10

Exceptional

19 Nov 2010

Katherine

Lots of amenities!

A very nice hotel complex north of West Lake. Has all the amenities one could need--free wifi, free buffet breakfast (very good!), gym, restaurants, spa, etc. Plus Emilio was great!! We wish we would have stayed longer.

Partner

8/10

Excellent

10 Nov 2010

Alastair

Great for the marathon

Chose this hotel as it was close to the start/finish of the Hangzhou marathon I was competing in. Room was neat and tidy, staff were helpful and the breakfast excellent. They allowed us a late check out which was appreciated. West Lake is a taxi ride away or a thirty minute walk.

Family

8/10

Excellent

21 Oct 2025

Shurei

快適にお過ごしました。

Friends_and_family Family

6/10

Pleasant

02 Oct 2025

HAI MIN

好

Friends_and_family Friends

4/10

Poor

18 Nov 2023

Paolo

Alle tre di mattina ho dovuto cambiare camera per un fortissimo odore di fogna proveniente dal bagno. La nuova camera puzzava di fumo ed ho trovato cenere di sigaretta nel purificatore d’aria.
Il personale della reception non parla inglese, e siamo in un 5 stelle

Business_and_leisure Self

10/10

Exceptional

23 Oct 2023

KAI

Good: 安静, 交通便利

Leisure Family

10/10

Exceptional

04 Oct 2023

Nahyun

조식 좀 비싼거 아닌가? 했는데 이근처 물가 생각하면 괜찮습니다. 맛도 좋아요. 그리고 숙소도 물론 깨끗 조용 좋았습니다.

Friends_and_family Family

10/10

Exceptional

17 Jun 2023

Oi Yin Miranda

酒店服務一流

酒店上下員工都好好服務，最開心是每個人天天帶着笑容對我們。無論前枱或者禮賓部，或者保安人員，非常之有禮貌，我再來杭州，一定會選擇這酒店，另外酒店旁邊已經是黃龍洞地鐵站，坐車非常方便，由蕭山國際機場到酒店，地鐵只是$7. 真的要推介。

Friends_and_family Friends

10/10

Exceptional

14 Jun 2023

S. M.

值得推荐

房间干净，整洁，ingrid提醒住店客人停车免费

Friends_and_family Family

6/10

Pleasant

05 Apr 2021

Lawrence

hotel experience 世貿群瀾大飯店

Location wise, it is not at the most convenient location as there are not too many shops around the hotel. Traffic could get really bad leaving the hotel as it is a one way traffic near the construction site. The check in experience was quick and efficient. Front desk staffs were well trained and courteous. Guest room toilet, decor and furniture looks old and outdated but clean. After getting the reminder from front desk staff about possible construction noises, I still picked the room facing the construction site but I can still hear the noises as early as 5-6AM in the morning. I am not sure I would pick the same hotel next time going to Hangzhou.

Self

8/10

Excellent

06 Dec 2020

Verified traveler

서호와의 접근성은 좋습니다

호텔 방이 너무 작고 5성급이라고 하기에는 다소 방 컨디션이 많이 부족해 보였습니다. 직원들의 서비스와 청결 등은 매우 훌륭하였으나 호텔 연식이 오래된 점 주변에 지하철 공사로 시끄러웠던 점은 많이 투숙 시 많이 아쉬웠습니다.

Business

10/10

Exceptional

23 Dec 2019

Verified traveler

服務非常親切，將來地鐵開通會更便利。

Business_and_leisure Family_with_children

8/10

Excellent

12 Dec 2019

Verified traveler

房間大, 體育設施好. 但是壁球場的照明不好, 有燈管沒亮.

員工非常有禮貌, 服務熱情. 早餐非常豐富.

可惜附近正在修地下鐵路, 噪音有時較大. 亦影響交通.

Business_and_leisure Friends

8/10

Excellent

30 Dec 2018

Shirley

環境不錯，酒店職員友善有禮，但是酒店外面有地鐵工程比較嘈特別在晚上及房間不時聞到煙味（住不吸煙樓層）

10/10

Exceptional

30 Jul 2018

空间很大

10/10

Exceptional

26 Jul 2018

George

Prima

Mooi hotel vlakbij de Lake

10/10

Exceptional

11 Mar 2018

EUKSOO

만족도

매우 만족 스럽습니다.

10/10

Exceptional

25 Jul 2016

Verified traveler

心得

整體印象很好，飯店很乾淨舒適，唯事先我不知道要2000RMB押金，check-in時有點意外。

2/10

Poor

29 Jun 2016

Verified traveler

フロントスタッフの態度が四つ星ホテルと思えないほど、よくなったです。2度と泊まらないです。

4/10

Poor

21 Apr 2016

Kwan

大失所望

我們住了6個晚上，住的是Superior Room.但是很失望。房間里沒有冷氣，房間和洗手間又小又殘舊。房間的大門鎖也是壞掉的，不能鎖門。Housekeeping 也沒有每天換床單。地毯很髒。我們一走進房間已經想退房了，但是因爲我們已經在網上付了6晚的房錢，又不能退款，隻能硬著頭皮住完6天。和網上的解紹，照片，實在相差太大距里了。不推薦住這家酒店。不過，2樓的'桃園小館“還不錯。味道好，價錢也不貴。3樓的自助餐也不錯。

Family

8/10

Excellent

06 Apr 2016

JAE IL

조용한 객실

주말에 체크인 한 때문인지 미처 청소가 되지낳은 객실을 내주었다. 바꿔달라고 했으나, 청소해준다며 기다리는 시간이 30분이상 소요되었다. 영어 의사소통도 안되는 직원들.. ㅠㅠ

6/10

Pleasant

31 Mar 2016

Verified traveler

주말에 체크인해서 그런지 4시가 넘어 체크인 했음에도 불구하고, 객실 크리닝이 되지않은 상태에서 룸을 주었다. 체인지를 요구했으나 30분 가량 기다리면 청소해주겠다는 말 뿐이었다. 프론트 데스크의 직원도 영어가 서툴러 의사소통에 어려움이 많았다. 또한 논스모킹 룸임에도 불구하고 담배냄새가 찌들어 있어 몇 시간 가량을 환기해야 했다. 기타 시설은 양호했다.

8/10

Excellent

05 Jan 2016

SUNGMYOUNG

대체적으로 방도 청결하고 TV와 WiFi도 무난하였으며 직원들도 손님을위해 최선을 다하려는 모습이 좋았습니다. 아침조식 뷔페는 좋았습니다. 다만 욕실이 사진으로 보았던 이미지와 다르고 작아서 불편하였습니다.

Partner

10/10

Exceptional

03 Nov 2015

Verified traveler

a little bit far away from center of city