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JW Marriott Hotel Hangzhou
Hangzhou - Zhejiang · China
28 South Hushu Road Hangzhou City, 28View location
9.0/10Excellent265 Reviews
Cleanliness9.2/10 9.2
Service9.2/10 9.2
Comfort9.2/10 9.2
Condition9.0/10 9.0
Location8.0/10 8.0
Neighborhood8.8/10 8.8
Amenities9.0/10 9.0
See all ratings- Business hotels
- Luxury collection
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About JW Marriott Hotel Hangzhou
Centrally located in Hangzhou, the JW Marriott Hotel Hangzhou is within a 15-minute walk of Hangzhou Opera and the Zhejiang Museum of Natural History. This luxury hotel is 1 mile (1. 6 km) from Hangzhou Tower Shopping Mall and 1 mile (1. 7 km) from Wulin Square.
Pamper yourself with a visit to the spa, which offers massages. You can take advantage of recreational amenities such as a 24-hour health club, an indoor pool, and a steam room. Additional features at this hotel include complimentary wireless Internet access, concierge services, and wedding services.
Make yourself at home in one of the 305 air-conditioned rooms featuring refrigerators and iPod docking stations. Wired and wireless Internet access is complimentary, while 42-inch LCD televisions with satellite programming provide entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads.
Conveniences include phones, as well as safes and desks. Grab a bite at Asia Bistro, one of the hotel's four restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe.
Show less
Buffet breakfasts are served on weekdays from 6:00 AM to 10:30 AM and on weekends from 6:00 AM to 11:00 AM for a fee. Featured amenities include complimentary wired Internet access, a business center, and limo/town car service.
Centrally located in Hangzhou, JW Marriott Hotel Hangzhou is within a 15-minute walk of Hangzhou Opera and Zhejiang Museum of Natural History. This luxury hotel is 1 mi (1.6 km) from Wulin Square and 1 mi (1.7 km) from Hangzhou Tower Shopping Mall.
Make yourself at home in one of the 305 air-conditioned rooms featuring refrigerators and minibars. Wired and wireless internet access is complimentary, while 42-inch LCD televisions with satellite programming provide entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads.
Conveniences include phones, as well as safes and desks. Featured amenities include complimentary wired internet access, a business center, and limo/town car service. Planning an event in Hangzhou? This hotel has 18245 square feet (1695 square meters) of space consisting of a conference center and 11 meeting rooms.
Guests may use a train station pick-up service for a surcharge, and free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Non-smoking
Childcare
Business facilities
Banquet facilities
Transportation services
Accessible facilities
Check-in and check-out
Check-in from
2:00 PM
Check-in until
midnight
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
Parking height restrictions apply
LGBTQIA+ friendly
Professional property host/manager
Pets not allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Important information
-
Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Deposit: CNY 1000 per night
- Service fee: CNY 16.6 per night
We have included all charges provided to us by the property.
-
You need to know
- Pool access available from 6:30 AM to 11:00 PM.
- One child 2 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Parking height restrictions apply.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
-
Special Instructions
This property offers transfers from the train station (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open daily from 10:00 AM - 10:00 PM. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.
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Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, mobile payments, and cash
- Mobile payment options include: Alipay
- Safety features at this property include a fire extinguisher
-
Minimal age
18
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Optional fees
- Fee for buffet breakfast: approximately CNY 198 for adults and CNY 99 for children
- Rollaway bed fee: CNY 200.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
Japanese
English
Chinese (Mandarin)
Nearby attractions
Wulinmen Wharf
0.8 km / 0.5 mi
Zhejiang Provincial Exhibition Hall
0.8 km / 0.5 mi
Hangzhou Opera
0.9 km / 0.5 mi
Zhejiang Museum of Natural History
1 km / 0.6 mi
Hangzhou Tower Shopping Mall
1.2 km / 0.7 mi
Wulin Square
1.3 km / 0.8 mi
Zhejiang Science and Technology Museum
1.5 km / 0.9 mi
Westlake Culture Plaza
1.7 km / 1.1 mi
Former Residence of Sha Menghai
1.8 km / 1.1 mi
Yellow Dragon Sports Center
2 km / 1.3 mi
West Lake
2.1 km / 1.3 mi
Wulin Night Market
2.2 km / 1.4 mi
Hangzhou China Silk Town
2.3 km / 1.4 mi
Hangzhou Stadium
2.4 km / 1.5 mi
Hangzhou Jiali Center
2.6 km / 1.6 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Number of floors (main building)
- hotel
- American Express
- JCB
- Diners Club
- MasterCard
- Visa
- City centre
- Car park
- 24-hour reception
- Check-in hour
- Check-out hour
Show 51 more facilities & services
- Wired InternetExtra charge
- Wi-fi
- Car hireExtra charge
- Airport ShuttleExtra charge
- Room service
- Laundry service
- Babysitting service
- Multilingual staff
- 24-hour securityExtra charge
- Bellboy service
- Air conditioning in public areas
- Hotel safe
- Currency exchange facilities
- Cloakroom
- Lift access
- ShopExtra charge
- Terrace
- Concierge
- Gym
- Newspapers
- Luggage room
- Clothes dryer
- Café
- BarExtra charge
- Restaurant: 4
- Non-smoking area
- Smoking area
- Banquet hall
- Air conditioning in Restaurant
- Conference room
- Meeting room: 11
- Business centre
- Indoor freshwater pool: 1
- Outdoor freshwater pool: 1
- Children’s swimming area: 1
- TV lounge
- Sauna
- Steam bathExtra charge
- Hot tubExtra charge
- MassageExtra charge
- Spa treatmentsExtra charge
- Hairdressing salonExtra charge
- Breakfast
- Breakfast buffet
- À la carte lunch
- Set menu lunch
- Buffet dinner
- À la carte dinner
- Set menu dinner
- Non-smoking establishment
- FitnessExtra charge
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
DB
Buffet Breakfast
This meal plan may be available depending on the selected room/rate.
B2
Breakfast For Two Guests
This meal plan may be available depending on the selected room/rate.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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DOUBLE EXECUTIVEDOUBLE • EXECUTIVEDBL.EJ-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityJW Marriott Hotel Hangzhou
DOUBLE EXECUTIVE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Room code: DBL.EJ-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Double or Twin EXECUTIVE KING BEDDouble or Twin • EXECUTIVE KING BEDDBT.EJ-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- EXECUTIVE KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityJW Marriott Hotel Hangzhou
Double or Twin EXECUTIVE KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- EXECUTIVE KING BED
Adult and child limits apply within the room's total guest limit.
Room code: DBT.EJ-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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QUADRUPLE DELUXE CITY VIEWQUADRUPLE • DELUXE CITY VIEW • 1 Bedroom • 38 m²QUA.CV-DX
Room overview
Non-smoking room- Room size
- 38 m²
- Occupancy
- Guests: 1–3 • Adults: max. 3 • Children: max. 2
- Bed setup
- 2 × Double bed 131-150 width
- Bedrooms
- 1
- Room type
- QUADRUPLE
- View / characteristic
- DELUXE CITY VIEW
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
- Extra beds on demand
- Disability-friendly bathroom
- Electric Kettle
- Soundproof room
- Housekeeping
- Toiletries
- Shower
Show all 24 amenities
- Bathroom
- Desk
- Bathrobes
- Slippers
- Satellite TV
- Hairdryer
- Direct dial telephone
- TV
- Internet access
- Minibar
- Fridge
- Tea and coffee making facilities
- Ironing set
- Individually adjustable air conditioning
- Safe
- Wheelchair-accessible
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityJW Marriott Hotel Hangzhou
QUADRUPLE DELUXE CITY VIEW
Room photos
7 photosSelect a photo to open the full-screen viewer.
Photo unavailable
Photo unavailable
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Photo unavailable
Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 38 m²
- Occupancy
- Guests: 1–3 • Adults: max. 3 • Children: max. 2
- Bed setup
- 2 × Double bed 131-150 width
- Bedrooms
- 1
- Room type
- QUADRUPLE
- View / characteristic
- DELUXE CITY VIEW
Adult and child limits apply within the room's total guest limit.
Room code: QUA.CV-DX
Room amenities
- Wi-fi
- Extra beds on demand
- Disability-friendly bathroom
- Electric Kettle
- Soundproof room
- Housekeeping
- Toiletries
- Shower
- Bathroom
- Desk
- Bathrobes
- Slippers
- Satellite TV
- Hairdryer
- Direct dial telephone
- TV
- Internet access
- Minibar
- Fridge
- Tea and coffee making facilities
- Ironing set
- Individually adjustable air conditioning
- Safe
- Wheelchair-accessible
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE EXECUTIVE CITY VIEWSUITE • EXECUTIVE CITY VIEWSUI.CV-EJ
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- EXECUTIVE CITY VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityJW Marriott Hotel Hangzhou
SUITE EXECUTIVE CITY VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- EXECUTIVE CITY VIEW
Adult and child limits apply within the room's total guest limit.
Room code: SUI.CV-EJ
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE PREMIERQUADRUPLE • PREMIERQUA.PE
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- PREMIER
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityJW Marriott Hotel Hangzhou
QUADRUPLE PREMIER
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- PREMIER
Adult and child limits apply within the room's total guest limit.
Room code: QUA.PE
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Double or Twin PREMIER KING BEDDouble or Twin • PREMIER KING BEDDBT.KG-PE
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- PREMIER KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityJW Marriott Hotel Hangzhou
Double or Twin PREMIER KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- PREMIER KING BED
Adult and child limits apply within the room's total guest limit.
Room code: DBT.KG-PE
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE PREMIER QUEEN BEDDOUBLE • PREMIER QUEEN BEDDBL.PE-QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- PREMIER QUEEN BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityJW Marriott Hotel Hangzhou
DOUBLE PREMIER QUEEN BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- PREMIER QUEEN BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.PE-QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE DELUXE WITH VIEWSQUADRUPLE • DELUXE WITH VIEWSQUA.DX-WV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- DELUXE WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityJW Marriott Hotel Hangzhou
QUADRUPLE DELUXE WITH VIEWS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- DELUXE WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Room code: QUA.DX-WV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Double or Twin EXECUTIVEDouble or Twin • EXECUTIVEDBT.EJ
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityJW Marriott Hotel Hangzhou
Double or Twin EXECUTIVE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Room code: DBT.EJ
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE EXECUTIVEQUADRUPLE • EXECUTIVEQUA.EJ
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityJW Marriott Hotel Hangzhou
QUADRUPLE EXECUTIVE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Room code: QUA.EJ
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE EXECUTIVESUITE • EXECUTIVESUI.EJ
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityJW Marriott Hotel Hangzhou
SUITE EXECUTIVE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Room code: SUI.EJ
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE DELUXE CITY VIEW KING BEDDOUBLE • DELUXE CITY VIEW KING BEDDBL.CV-DX-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE CITY VIEW KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityJW Marriott Hotel Hangzhou
DOUBLE DELUXE CITY VIEW KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE CITY VIEW KING BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.CV-DX-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE PREMIERDOUBLE • PREMIERDBL.PE-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- PREMIER
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityJW Marriott Hotel Hangzhou
DOUBLE PREMIER
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- PREMIER
Adult and child limits apply within the room's total guest limit.
Room code: DBL.PE-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE WITH DOUBLE BEDSUITE • WITH DOUBLE BEDSUI.DB
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityJW Marriott Hotel Hangzhou
SUITE WITH DOUBLE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.DB
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE DELUXE WITH VIEWSDOUBLE • DELUXE WITH VIEWS • 1 Bedroom • 38 m²DBL.DX-WV
Room overview
Non-smoking room- Room size
- 38 m²
- Occupancy
- Guests: 1–3 • Adults: max. 3 • Children: max. 2
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- DELUXE WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Room amenities
- Bathroom
- Shower
- Hairdryer
- Direct dial telephone
- TV
- Internet access
- Minibar
- Fridge
Show all 25 amenities
- Tea and coffee making facilities
- Ironing set
- Individually adjustable air conditioning
- Safe
- Wheelchair-accessible
- Disability-friendly bathroom
- Wi-fi
- Pillow menu
- Extra beds on demand
- Toiletries
- Desk
- Bathrobes
- Slippers
- Satellite TV
- Housekeeping
- Soundproof room
- Electric Kettle
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityJW Marriott Hotel Hangzhou
DOUBLE DELUXE WITH VIEWS
Room photos
13 photosSelect a photo to open the full-screen viewer.
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 38 m²
- Occupancy
- Guests: 1–3 • Adults: max. 3 • Children: max. 2
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- DELUXE WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.DX-WV
Room amenities
- Bathroom
- Shower
- Hairdryer
- Direct dial telephone
- TV
- Internet access
- Minibar
- Fridge
- Tea and coffee making facilities
- Ironing set
- Individually adjustable air conditioning
- Safe
- Wheelchair-accessible
- Disability-friendly bathroom
- Wi-fi
- Pillow menu
- Extra beds on demand
- Toiletries
- Desk
- Bathrobes
- Slippers
- Satellite TV
- Housekeeping
- Soundproof room
- Electric Kettle
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about JW Marriott Hotel Hangzhou
75
reviews shown
Khashayar
no comments to be added. Thanks.
Esteban
.
Edwin
This hotel is very convenient to metro station and is right next to a big mall. The breakfast is good with variety of selection.
william
Good overall and good location - great bed as it was comfortable
Ellen C
Our party of 20pax arrived at 10pm to checkin and the hotel staff took note of a request I made earlier in terms of room arrangements - connecting rooms, rooms on the same floor, etc. Excellent and extremely helpful front desk staff.
Jiying
Very convenient location, excellent staff
Ellen C
Reception staff were very helpful and knowledgeable
Robert
Parking is a bit tricky, but the hotel is fantastic in every way.
Mark
World class hotel !
Pooja
Loved this hotel
Beautiful hotel!
HUILI
Modern facilities. Nice staff and lots of food choices .
Dr. Alejandro
Compare to other hotels in China. They are old in services. Like other hotel in China you order food and they have a robot to take it to your room. Here you have to come down. The internet is slow for JW Marriott.
Kun
Very nice hotel
Booked for my parents and they liked it, stuff are very professional and friendly
JIAN
Love the location and breakfast buffet. But the hotel is a bit old and has some smell in the room.
Asad Abbas
I have reserved a room, due to an emergency I missed my flight to China and was not able to check in. The amount was chagred by my credit card due to No show. I made several request on email to return the payment and informed that it was an emergency but the hotel staff refused a refund.
Han
Excellent stay!
The staffs were extremely helpful and friendly. They provided a warm service to us during our entire stay.
The mattress was really comfortable that if you get out of the bed you won't disturb your partner at all. We loved it!
Location is also good that it's within a short taxi ride to major train stations and famous places or interest.
Breakfast selection is overwhelmingly huge - we felt that we were spoilt with the choices.
We will definitely return next time we are in Hangzhou.
The mattress was really comfortable that if you get out of the bed you won't disturb your partner at all. We loved it!
Location is also good that it's within a short taxi ride to major train stations and famous places or interest.
Breakfast selection is overwhelmingly huge - we felt that we were spoilt with the choices.
We will definitely return next time we are in Hangzhou.
Mark
Ehhhhh
saemon
Disappointing!
I have stayed in many JW Marriott hotels and they have always well and truly exceeded my expectations. Unfortunately this hotel did not meet my expectations.
The checkin staff were lovely and helpful but the rooms were an absolute letdown. I tried 3 rooms and all 3 had an overwhelming cigarette smell despite it being a non smoking hotel. As soon as we opened the lift there were cigarette butts at the entrance and I saw guests walking around with cigarettes.
The lady that checked me in said yes the hotel was a no smoking hotel but people just smoked in the rooms anyway.
I ended up having to sleep in this smoke filled room. The non smokers would understand how horrible that is.
Clearly guests who have smoked aren’t penalized and made to pay for cleaning the room as is the custom at other hotels.
What a disappointment! I would also like to add that I travel to China regularly and don’t believe my expectations are too high especially given the cost of the room that I paid for. I won’t stay here again.
The checkin staff were lovely and helpful but the rooms were an absolute letdown. I tried 3 rooms and all 3 had an overwhelming cigarette smell despite it being a non smoking hotel. As soon as we opened the lift there were cigarette butts at the entrance and I saw guests walking around with cigarettes.
The lady that checked me in said yes the hotel was a no smoking hotel but people just smoked in the rooms anyway.
I ended up having to sleep in this smoke filled room. The non smokers would understand how horrible that is.
Clearly guests who have smoked aren’t penalized and made to pay for cleaning the room as is the custom at other hotels.
What a disappointment! I would also like to add that I travel to China regularly and don’t believe my expectations are too high especially given the cost of the room that I paid for. I won’t stay here again.
Ah Lam
Service was excellent but facilities need to be updated
Mohamed
Great location with good proximity to attractions in the area. Very friendly and helpful staff. Wide spread for breakfast buffet.
Anthony
Completely underwhelming for a romantic weekend...
We like to get out of the house and stay in 5-star hotels in our city every month and this time we tried the JW. It was a good bit more expensive than others so we expected it to dazzle us. It didn't. Others have grand lobbies when you walk in...not here. It seems like an afterthought where you are looking at the eggs on the breakfast buffet when you enter. The room felt dated with so many stains all over the marble. We are hotels.com gold members and have lots of nights in other hotels to compare this to and it was a terrible value at such a high price for such an underwhelming room. All that bad said I MUST include the good. Amazing breakfast...as good or better than any other in town. Nice pool area with hot tub and longer hours than others (6am-11pm). Service was wonderful. I forgot something in the room and the hotel reached out to me. All these things I just expect though from any 5-star property. The room itself was the true disappointment that will keep us from going back. This is especially disappointing to me as I own many shares in the Marriott company but I have to be honest so others looking for a romantic weekend won't be disappointed. For business when the company is paying and the location is good for you it is probably a 10/10 hotel.
Verified traveler
The property was very comfortable and well situated. Accommodation was most satisfactory and the Staff were superb...
ASHLEY
2 nights stay
2 nights stay , comfortable . Some improvements needed but overall good
David
Top notch hotel in Hangzhou
An excellent choice of hotel in the CBD of Hangzhou - around a 20 drive from Hangzhou railway station. Rooms are spacious and well appointed, with everything a business traveller would require for a short or longer stay.
WiFi connectivity is good fast. Western tv channels, including BBC World and CNN are available. The hotel has a number of dining options; an Asian Bistro restaurant, with occasional themed buffets, Cru Steak House, and a Chinese restaurant, specialising in Cantonese cuisine. 24 hour room service is also available. Breakfast was included in my room rate and was excellent for choice and quality. The hotel’s staff were extremely professional and attentive, friendly and helpful. They really have customer service honed to a extremely high level.
WiFi connectivity is good fast. Western tv channels, including BBC World and CNN are available. The hotel has a number of dining options; an Asian Bistro restaurant, with occasional themed buffets, Cru Steak House, and a Chinese restaurant, specialising in Cantonese cuisine. 24 hour room service is also available. Breakfast was included in my room rate and was excellent for choice and quality. The hotel’s staff were extremely professional and attentive, friendly and helpful. They really have customer service honed to a extremely high level.
Verified traveler
A very enjoyable and memorable stay
All the staff encountered are exceptional friendly and helpful including the cleaners.
Daniel
Was a good stay
Excellent service and facilities. Staff are friendly. Just there are not much shops around.
Chung mei
Nice location, good services
zimeng
Great location
Great location with nice facilities！ Good choice for a business trip.
Verified traveler
Awesome Hotel
Awesome Hotel. They go out of your wait to ensure you have a good experience at the Hotel.
Clean, good service, good food. Thank you.
Clean, good service, good food. Thank you.
Wanda
Fabulous Fabulous Fabulous!
Feng
Mediocre
I arrived at late night due to flight delay. There wasn’t anyone from client concierge to help me with luggage and no one showed me to the reception. I finally found my way to check in by myself. The room is decorated in a boring style and the bathroom arrangement is weird. It’s clean and located near West Lake; apart from that, there are too many 5 star hotels out-perform it with similar price.
Nan-Wei
Wow!
Exceptional staff, room and facility. The buffet quality is great. I came here for business but feel like staying longer for a vacation.
Verified traveler
Noise due to old facilities - staff was wonderful
I had to change rooms several times due to issues with noise. The first was simply because the doors on all of the rooms are old and extremely heavy, meaning you will here door slamming through your entire stay. The second issue was a weird high-pitched noise for which they couldn't figure out the source.
That said, the hotel staff was lovely and kept trying to fix the situation. The concierge was also excellent.
That said, the hotel staff was lovely and kept trying to fix the situation. The concierge was also excellent.
Lori
Very nice!
Nice Hotel with nice staff!
Andrew
Food sub-par 4 of 10 stars
Food was sub-par, and the wine was not as good as expected considering the price.
I stay and pay more to stay here for a western style breakfast and the food overall is just not great.
I stay and pay more to stay here for a western style breakfast and the food overall is just not great.
Stay
Highly Recommend this hotel!
Our experience was positive from the moment we stepped into the hotel to the day we left.
We got a room on the premier floor for slightly more than a regular room rate. Best decision ever! The lounge had a AMAZING spread it was a full meal all day! You technically never need to eat anywhere else.
The rooms were nice and very spacious and the service was incredible!
We got a room on the premier floor for slightly more than a regular room rate. Best decision ever! The lounge had a AMAZING spread it was a full meal all day! You technically never need to eat anywhere else.
The rooms were nice and very spacious and the service was incredible!
Verified traveler
Convenient and close to the everything.
Convenient, close to shopping mall and main district!
stephen
Very Good
I only had a short stay however this is my 3rd visit this year and I have found the service and quality, service & food very good.
Eveline
Service staff of hotel is fantastic and polite and tried to help, great breakfast, great room.
Subway is bit of a walk about 10 over minutes, or you can take the buses too.
I enjoyed the massage at the Hotel's spa, there was a very good therapist (Judy).
Only less happy with them that they have no professional tour desk to help you. Even the concierge staff tried to help, but they were not sure of opening hours of museums. Also they were not attentive in giving correct advice, eg. right attire/shoes for the places that i wanted to go, etc.
I would stay with them if comfortable stress-free trip is what i need, but i would rely on myself for any tourist attractions information.
Subway is bit of a walk about 10 over minutes, or you can take the buses too.
I enjoyed the massage at the Hotel's spa, there was a very good therapist (Judy).
Only less happy with them that they have no professional tour desk to help you. Even the concierge staff tried to help, but they were not sure of opening hours of museums. Also they were not attentive in giving correct advice, eg. right attire/shoes for the places that i wanted to go, etc.
I would stay with them if comfortable stress-free trip is what i need, but i would rely on myself for any tourist attractions information.
Verified traveler
nice staff
Almost every staff were friendly and helpful. My girlfirend had stomachache at the midnight so we decided to see doctor， the concierge staff was very helpful，got the taxi immediately.
Patrick
Good customer services hotel
Staffs are very nice but speed of WiFi is so Slow. Need to walk for around 15 mins to the nearest underground.
Verified traveler
Not much English spoken here
The lack of English was overwhelmingly disappointing for a Western hotel. One time we had three people at the concierge desk and none spoke English. The waitstaff couldn't speak English (except a couple words here and there). There was manager who spoke English in the main restaurant one time that was very helpful. Don't order a la carte breakfast. They just go get it from the buffet where it's been sitting all morning which is why we don't eat from buffets in the first place. Gross! The ham was some kind of spam concoction (see pic) and the bacon was some other kind of processed meat. The facilities were great and the room was perfect. Beds and pillows were exceptionally good.
Verified traveler
China hotel
Very comfortable stay.
Verified traveler
Good hotel. English speaking staff. Good breakfast. Recommended for Business travelers.
Archie
Could be great, plauged by Chinese standards.
What five star hotel does not let visitors control their own air conditioning temperature? This one doesn't.
What five star hotel, to make up for a pregnant women not being able to sleep because of said air conditioning problems, offers you a complimentary dinner to make up for it, but orders for you - and orders for you without consulting you, and orders the cheapest thing on the menu? This one does.
What five star hotel then, instead to make up for all the messing around, offers a couple a free buffet for one? This one does.
What five star hotel tells you you can check in after 3, but when you arrive at 4 makes you wait 90 minutes to finally check in? This one does.
What five star hotel, to make up for a pregnant women not being able to sleep because of said air conditioning problems, offers you a complimentary dinner to make up for it, but orders for you - and orders for you without consulting you, and orders the cheapest thing on the menu? This one does.
What five star hotel then, instead to make up for all the messing around, offers a couple a free buffet for one? This one does.
What five star hotel tells you you can check in after 3, but when you arrive at 4 makes you wait 90 minutes to finally check in? This one does.
Steve
3 night stay
The hotel was well located in the city and provided all I required, although I did not eat in the hotel all other facilities were great in particular the pool area.
Verified traveler
Hangzhou JW Marriott
Well located in close proximity to downtown and the lake, quiet, professional, friendly, attentive. Service was very good, no complaints at all.
Verified traveler
Nice stay
Clean hotel. Good service
gareth
JW
Hotel is ok but not the best of the JW's that i've stayed at in asia.
Considering the cost of the hotel was suprised they ask me to purchase a swimming cap from them to use the pool. quite poor service really.
Considering the cost of the hotel was suprised they ask me to purchase a swimming cap from them to use the pool. quite poor service really.
NANCY
Best Hotel Experience
I and my friend shared the same view that JW Marriott Hangzhou is the best 5-star hotel that we have ever stayed. Room is clean, spacious and comfort. Service and food is excellent. The whole crew (front desk, housekeeping, catering, concierge...) coordinates perfectly and we are impressed by their marvelous hospitality.
Verified traveler
JW Marriott HongZhou China
The service is good and room is comfortable.
Fang
nice overnight stay
over all a very nice hotel, very comfortable bad, lots of pillow. nice and large bathroom, but shower can use some deep cleaning work (new grout, buffet breakfas got great selections...
aengebretson
Great Service
The food offered was better than most buffets at Chinese hotels and the JW was by far the best hotel I stayed at while on a four month educational journey around China. The location had everything you would need generally around you and banks, small shops, and alternative eating was within walking distance.
David Liew
Good, but not great！
Room rate above average with service so so only. this is 3rd time there, but they still dont know how to pronounce my last name correctly.
C.
A pleasant stay
The breakfast buffet has varieties of food to fulfill international stomach. Room is surprisingly nice and big. Will come back again.
Verified traveler
Great hotel, but inconvenient location
Lovely hotel in downtown Hangzhou, but unfortunately the location leaves a lot to be desired. Takes about 20-30 minutes depending on traffic to get to the West Lake and other tourist destinations by taxi.
viju
Second visit as good as the first!
Excellent Service/lounge was great.breakfast good.Hospitality excellent.service wiith a smile.
Excellent location.
No complaints .Only prasises.
Excellent location.
No complaints .Only prasises.
Tsz Kin
.
JAEYEONG
아침식사가 정말 훌륭했고, 객실이 넓어서 만족했습니다.
Seungjun
호텔 방도 넓고 편리합니다. 약간 이상한 냄새(?)가 배어있긴 했는데, 아마 오래돼서 그런 것 아닐까 싶습니다. 연식을 고려하면 그래도 상당히 깨끗한 편이고, 직원분들도 친절했습니다.
조식도 훌륭했습니다.
조식도 훌륭했습니다.
Chi Fung, Gavin
房間清潔十分理想，職員也十分有禮。
YoungJun
친절한 직원 서비스. 깨끗한 객실
Santiago
La habitación y la almohadas la mejores
Joseph
職員很有禮貌 酒店乾淨整潔。只是酒店太舊、 早餐以5星級酒店標準要求 一般 地理位置一般。
HELLE
Flot værelse og badeværelse
So Man Sue
客房整齊
Tsz Wai
Very good hospitality from the front desk to dining services.
HUI FEN
好的住宿體驗的酒店.但因為實在是舊了.原本的房間沒法上鎖.櫃台服務人員馬上幫忙換了一間.但兩道鎖只能上一道.
酒店有連通房.還不錯.
酒店有連通房.還不錯.
Johanna
I asked for a non-smoking room but didn’t get it.
My room was extremely smelly which was not pleasantly.
My room was extremely smelly which was not pleasantly.
Ji-young
다음에 또 방문하고 싶은 호텔
깨끗하고 편안한 호텔이었습니다. 조식뷔페도 맛있어고 이크제큐티브 라운지도 좋았습니다.
Boon Fook
Good qnd perfect
wai fung
Will only stay at JW. Perfect
The bed and pillow are perfect. The aircon is also very quiet so I can sleep well. But in the morning the maid was loud when cleaning the room next door. Also, the staff were very helpful and polite
Liyuan
环境比较老了，不过服务还挺不错。
YONG HUA
地理位置很好，服务很专业热情，提供停车位，不过没有新能源充电设施
Verified traveler
좋은 숙소
깨끗하고, 와이파이 빠른편이고, 편했습니다
Location & surroundings
JW Marriott Hotel Hangzhou
28 South Hushu Road Hangzhou City, 28, Hangzhou Shi, China
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JW Marriott Hotel Hangzhou
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