Name: Oakwood Residence Hangzhou
Address: 28 Jiaogong Road, Hangzhou, 310012, CN

10/10

Exceptional

17 Jul 2026

Minjia

I stayed for 4 weeks at Oakwood in Hangzhou in a one bedroom and really enjoyed the experience. The apartment was spacious, clean, and well-appointed with a great shower, tub, washer/dryer, full size fridge, coffee maker, toaster, and TV with local channels as well as international channels. The bed was comfortable, and there was ample closet space. The sound insulation was also adequate along with blackout curtains that made sleep time much quieter and darker. The location was good, easy to access to most locations in the city within a 20 min. Didi ride. My husband and child also loved the robot delivery. :D

A few areas to consider for future:
-The concierge could be better. I asked for help with arranging for guided tours, car service, etc., and the staff mostly directed me to use local apps that I don't have. When I pushed further, they did use their own apps to look things up, but I wished that they had more recommendations, resources, etc. to support guests.
-The cleaning routine was a little bit unorganized. Some days they took away a used robe but did not replace it, some days they replaced detergent, toiletries, but some days they did not.
-I wish there was a dresser of some kind - our clothes were spread out over multiple drawers, cabinets, etc. vs. all in one place.
-The dryer does not dry clothes very well, consider upgrading or providing materials for hanging up partially dried clothes.
-While there were cooking pots and pans, there was no oil, salt, etc.

Family_with_children

10/10

Exceptional

23 Jun 2026

Maura

All aspects of the property are exceptional.

Partner

8/10

Excellent

28 May 2026

Wilfred

Property is a little dated but comfortable to stay. Staffs are nice and accommodating

Family_with_children

10/10

Exceptional

28 Apr 2026

Li

I stayed at this hotel for 11 days for this trip and was very happy with both the service and overall setup. The property was very clean, and communication with the front desk was always easy and efficient.
The room was well-equipped, featuring a washer and dryer along with a full set of kitchen utilities, which made the stay especially convenient. There was also a wide selection of TV channels, including CCTV International (in multiple languages), as well as CNN and ESPN for news and sports.
It's easy to access bus stops and short distance to subway. The room is also quiet, which is super nice.

Self

8/10

Excellent

01 Jan 2026

Xuetao

Facilities are out of date and cleaness in public area could be improved to 5 star level.

Leisure Family

8/10

Excellent

29 Dec 2025

Xuetao

Room is clean but out of date.

Leisure Family

10/10

Exceptional

29 Nov 2025

YIPING

Clean room, the kitchen and other amenities. Will stay again

8/10

Excellent

29 Sep 2025

Whanyoung Alexander

Front desk employees are good. They try to help the guest. But all of doormen I encountered are mean and arrogant. I don't know why this hotel need any doorman. Tyey don't do anything but staring guests.

Leisure Self

10/10

Exceptional

21 Jun 2025

Maura

Personal services, extra efforts by all who work here. Our home base each time when we are in Hangzhou. Exceptional service and perfect location.

Leisure Partner

8/10

Excellent

27 May 2025

Valinna

Like:
Spacious room
Washing machine in room
Good mannered housekeeping staff

Not like:
Toiletories not good quality
Washroom old and water stains
Small selections in breakfast buffet

Leisure Partner

10/10

Exceptional

12 May 2025

Wenxun

Easy access to food and banking

10/10

Exceptional

26 Apr 2025

Maura

House keeping staff was excellent and accommodating. The front desk staff was very helpful. This is my go-to hotel when I visit Hangzhou annually.

10/10

Exceptional

30 Mar 2025

Jane

For the family traveling with kids, I love the options of having washer, dryer and kitchen in the apartment. And I also like the gym to continue my routine work out while on vacation. This residence apartments are located in EAC (Europe American Center) which is easily for taxi driver to find. We rarely used public transportation in Hangzhou because taxi is really cheap. And for a family of 4 it is much more convenient to book online vehicle services or just get Taxi. Staffs are very friendly. Rooms are clean and spacious with minor flaws, e. g., toilet seat cover needs to be lowered down when flushing?? Dryer and washer are not separated, it takes 3 hours to dry clothes and clothes still come out damp… Overall I still enjoy the experience in Oakwood apartment. It has everything I need. Didn’t use the breakfast buffet, instead we went out and enjoyed the local food which is more traditional and with more options.

Leisure Family

10/10

Exceptional

04 Jan 2025

Hamid

Staying at Oakwood Hangzhou

The design and condition of property was excellent. It is part of EAC, Euro American Center. Breakdast buffet and swimming was excellent, with high end interior finishes for the apartment units. A place to choose in Hangzhou.

Friends_and_family Family

8/10

Excellent

14 Nov 2024

Ean Suat

Staying at Oakwood Residence Hangzhou served our objective well. We were looking for a hotel that provides washer as we were traveling light. The area is pretty centralised, walkable to the famous West Lake, also have restaurants and convenient stores.

Leisure Partner

8/10

Excellent

27 Jun 2024

Steve

Great service from the front desk

Business

10/10

Exceptional

18 Jun 2024

Maura

Our choice year after year for our visits to Hangzhou

Leisure Family

8/10

Excellent

09 Apr 2024

Huan

位置非常好，也非常安静，离西湖不到4公里。房间很大很舒适，下次去杭州还会住这家。

Leisure Family

4/10

Poor

28 Mar 2024

Alan

Mattress was like sleeping on a rock.

10/10

Exceptional

27 Dec 2023

Linda

Stayed in a 2 bedroom apartment on a high floor. Well kept property, everything looks new and clean. Staff were attentive and polite. Downsides : Dryer was faulty but detergent was provided for washer. No laundry basket. Would be helpful if there is a towel rack in the spacious bathroom, the clothes hook behind the toilet door is too high for an average height female. Pillows were too flat and bed too firm.
Other than that, would love to return to stay

Leisure Family

10/10

Exceptional

13 Jul 2023

Maura

We have stayed here numerous times and it is our home base in Hangzhou.

10/10

Exceptional

23 Nov 2019

Derrick

I love the Oakwood in Hangzhou. I rate it 5 of 5. I stay here on each of 10 visits. Great location, scores of restaurant in the Oakwood complex. 24 hour Family Mart. 24 hour fitness center. And the greatest king size bed that knocks you out. Many rooms are like big apartments. A nice reasonable restaurant in the hotel.

Friends_and_family Friends

10/10

Exceptional

20 Oct 2019

Verified traveler

what a reasonable price it was, such an excellent facility and location.
It was an unbelievably comfortable trip.

Business Partner

10/10

Exceptional

01 Aug 2019

Verified traveler

The staff was extremely courteous and eager to please. The rooms had everything we needed for our week stay. There were many restaurants within a five minute walk.

Leisure Family

4/10

Poor

13 Jul 2019

Verified traveler

Book a room with bath tub but was told i didnt book.

Leisure Partner

10/10

Exceptional

23 Apr 2019

Anonymous

This is our \"go to\" place to call home when we are in Hangzhou

Friends_and_family Partner

8/10

Excellent

17 Mar 2019

Verified traveler

Overall ok

Overall ok but room was a bit smelly.

2/10

Poor

05 Mar 2019

Verified traveler

Old property with unhelpful staff

Stayed for 8 nights so far because of the location. BUT,
their rooms smell - since it's service apt, the cooking smells from your neighbors will stay exactly in your room forever. Rooms are old, the beds are peeled off.
Housekeeping don't do their jobs - your trash stay in where they were after the housekeeping and they never refill your toiletry.
Most importantly, their staff are incompetent. I see 3-4 young employees standing at the front desk doing nothing. When asked them for help, they looked at each other and don't know what they were doing. The back office staff were very unhelpful - when I had an issue and needed to talk to the front desk, they transferred my call 3 times and everytime when the phone was picked up by a different staff, they gave me inconsistent information. The problem remain unsolved after four international calls.

10/10

Exceptional

11 Jan 2019

Northman

Very good!

10/10

Exceptional

27 Dec 2018

JY

Spacious and neat. Great quiet location and nice breakfast.

Friends_and_family Friends

8/10

Excellent

10 Dec 2018

Ava Yun Yun

Could do with a good sprucing!

It was a good layout that enabled a family of 5 to have quality time in the living / dining area. The rooms were well laid out but I have to say the housekeeping staff was inconsistent in their quality of housekeeping practices. The apartment is in need of a refurbishment - signs of extreme wear and tear visible. Scratches and dents on the corners of the walls. Also, the cleanliness can be improved: shades of grey finger marks can be seen on the kitchen cabinet doors, drawer pulls and especially the door pull on the refrigerator. The privacy net curtains could also do with a good laundering! Carpets a thorough shampoo. The pillows are way too soft and the mattress way too firm!

Family

10/10

Exceptional

29 Nov 2018

Mark

Great hotel, very clean and large rooms in a good location with plenty of food options.

10/10

Exceptional

09 Oct 2018

Qin

Really enjoyed the stay

The apartment is spacious and comfortable. Staff was courteous and the location is good. Great for groups. Definitely recommend it.

Family

8/10

Excellent

18 Sep 2018

LIANG

Not as good as I expect

I stayed in Oakwood Residence Hangzhou many times, but the Executive room feeling is not as good as the Business room.

Family

10/10

Exceptional

24 Jun 2018

Verified traveler

Wonderful hotel

Great

Family

10/10

Exceptional

20 Jun 2018

Verified traveler

Awesome hotel, - everything is clean, spacious, and up to a very high standard.

10/10

Exceptional

28 Mar 2018

Derrick

Terrific stay

It's always terrific. Many nearby restaurants and convenient stores.

4/10

Poor

15 Mar 2018

Eric M

Big room but, old, & not in very good conditions

Big room but, old, & not in very good conditions.
There were mold in the shower room. Furnitures in the room were old.
In need of renovation

8/10

Excellent

04 Jan 2018

Frank

Good place for long stay

More suitable for long stay. Check in staff was ok. Given room was a bit musky. When we open the cabinet, lots of dust flew out suggesting disuse. Otherwise ok.

10/10

Exceptional

02 Jan 2018

Derrick

Wonderful stay at the Oakwood. I always stay here when traveling to Hangzhou

8/10

Excellent

28 Dec 2017

Anna

Great place to stay.

Great location. Friend staffs. Spacious room. Clean and reasonable price.

10/10

Exceptional

05 Oct 2017

David

Oakwood was great.

8/10

Excellent

18 Sep 2017

gracia yan chi

good value and service is great

Family

6/10

Pleasant

14 Sep 2017

Verified traveler

Nice rooms - shame about the staff

Great room, good locations - shame about the staff, poor check in/out service with very limited English abilities

10/10

Exceptional

23 Aug 2017

Simon

Excellent. Great location and good restaurants nearby

10/10

Exceptional

04 Jul 2017

susie

Great service apartment

Feel warm and comfortable. The room is very comfortable, and with large beds. The surrounding area have lots of restaurants for your enjoyment.

10/10

Exceptional

24 Jun 2017

Verified traveler

Good serviced apartment at good price

We will be happy to go back to Oakwood for for our next stay in Hangzhou. Good facilities and value.
There were some problems, we were moved between several rooms, and even downgraded! But, all ended well. Loved the laundry and kitchen and bathroom. A nice high quality place at a reasonable price. Staff were mostly ok, some not so enthusiastic, some great.

Partner

10/10

Exceptional

19 May 2017

Jing

Amazing Room!!!

An amazing hotel. The suit includes a kitchen, living room, room, laundry room and a walking-in closet. So sweet!! The room is a large size.

Family

10/10

Exceptional

01 May 2017

Verified traveler

Good Choice

Will stay there again in HZ. Plan to book the same hotel in Guangzhou. Left eye glasses at the HZ hotel and they found it. Waiting for getting it back.

Family

8/10

Excellent

17 Apr 2017

Verified traveler

Nice neighborhood

Good experience although the residences are being heavily used by nightly visitors on short term basis

10/10

Exceptional

16 Apr 2017

Jingjing

Nice stay. Quality room and close to business centre

Family

8/10

Excellent

20 Mar 2017

yin peng

Need to improve aircon ventilation

Other guests in their room cooked but due to poor aircon ventilation system my whole room smelled. My business suits and hair smell really bad

6/10

Pleasant

01 Feb 2017

Verified traveler

Spacious room but bad service

Room was not thoroughly cleaned, particularly the bathroom.
Breakfast was until 10am but no refill after 9:30am (the time we went in for the two mornings that we stayed). Staff at breakfast were not helpful and not responsive to questions such as no plates or bowls available.
Instructions about which tower to go were not given upon check-in. No reception in the tower we stayed.

Family

6/10

Pleasant

17 Jan 2017

Verified traveler

Huge Rooms and Large Space

Building is dated. The heating in my room had not been used for some time. It took quite a few hours for it to warm up which made the experience uncomfortable.

10/10

Exceptional

04 Jan 2017

Derrick

A very good stay. But the clerks tried to take too much from credit card for incidentals: $800 American dollars. I discussed with management and they lowered it to $300. This was my third visit to Oakwood and no need to take so much from card as I always pay cash for incidentals. It was resolved satisfactorily.

Great location.

8/10

Excellent

02 Jan 2017

Verified traveler

spacious and tidy room. Excellent location. Breakfast is awesome.

6/10

Pleasant

21 Nov 2016

Bill

Everything is perfect EXCEPT the Wifi

I have an Google Pixel phone and the WiFi doesn't work, the hotel tech came and said their WiFi is not compatible because my phone runs on Android 7.1, so I ended up using my phone data plan and ran up huge usage fees.

6/10

Pleasant

30 Oct 2016

Wee HK

A Good Hotel with poor staff and taxi

This good hotel with spacious room and clean toilet was let down by poor staff service :-
a) a staff that woke me up at 2 25 am in the morning and insisted that I asked for room delivery of 2 bottles of mineral water. After I told her she was wrong, she offered no apology.
b) During the first evening when we wanted to get a cab for dinner outside, we were told it was next to impossible to get one unless we had a local taxi hailing apps. We were left on our own to figure out how to get one. After more than an hour of trying at nearby main road, we managed to get one. Let just say we expected more from the hotel staff.

8/10

Excellent

28 Oct 2016

JC & JJ

Definitely will come back again!

We only stayed for 2 nights. There are many things in the hotel we hadn't had a chance to explore. Overall, our stay was good but not perfect.

The good: Staff was efficient. The room is huge for a studio. It is very clean. The breakfast buffet is fantastic.

The okay: The furniture in our room is a bit too old especially the couch. The TV remote was sticky, it bothered me.

8/10

Excellent

26 Jul 2016

Kaiji

Quite nice!

I stayed in Oakwood with my husband for 3 nights. The hotel location is good. It took 10-15 mins drive to West Lake. You may easily find some restaurants and convenient store nearby.

We booked a Executive Studio. The room is quite big. Also has a small kitchen which you may cook/heat the food. Washing machine is in the washroom and you may use. This hotel also offers different types of pillow. Just give a call and they will send you.

Just had a small issue when check out. I used my credit card to pay the security deposit. The hotel was not able to cancel it. It took 15 mins to fix and finally they ask if I can pay $0.01 to against the security deposit. And also they are not able to provide any invoice as I paid in full when I reserved online. I hope there would not be and surprised fees charged by them.

10/10

Exceptional

10 Jul 2016

Verified traveler

Great apartment for traveling with family

We booked a two-bedroom apartment for a family of four people and had a great stay there. The rooms are spacious and comfortable. The neighborhood is very convenient with many choices of restaurant in the mall just next to the hotel. Will need to take a taxi to the west lake but it's a short ride. Buses are convenient as well just outside the hotel. Good service from the staff as well. Will definitely stay there again next trip!

Family

10/10

Exceptional

02 Jul 2016

Verified traveler

Excellent apartel. Great attention to detail!

Excellent apartel. Great attention to detail!Excellent apartel. Great attention to detail!

4/10

Poor

30 Jun 2016

Eveline

I booked the Deluxe Studio non smoking room. When i checked in, they brought me to the EAC apartment opposite the Oakwood (see picture), saying that they were fully booked in the main Oakwood building (which is newer than EAC). The hotel staff also claimed that Swimming pool/gym is at the EAC , so that it's more convenient. But upon entering the room, i was shocked by the strong stench of smoking. I told them to change immediately, and they then move me to the Oakwood, saying it's an upgrade. The new room in the Oakwood Residence is bit better, looks clean, with full kitchen... though still some bit of smell. I am not convinced it's an upgrade. They were not ethical as I booked and paid the Oakwood price, but they first place me at EAC, a cheaper apartment (see the picture and you can find the price of EAC).
By evening, i was noticing flies in the bedroom, and overnight, i was badly bitten and itching through my sleep overnight, probably a combination of the flies and bed bugs in the beddings. I checked out immediately next day, they refused to refund me the 2nd night, saying that it's because i have paid. So the lesson is DO NOT PaY in advance. Hotels.com also said it's not possible to refund too, i think this is not right, but ok, this is the reputation. I hope other guests learn to be smarter... Best is to avoid this apartment hotel.

8/10

Excellent

15 Jun 2016

Maura

Excellent hotel in China for Western comforts

We have stayed here numerous times. Always a satisfying experience.

10/10

Exceptional

08 May 2016

john

one of the best hotels I've stayed in

everything was excellent, great english comprehension, see martin at restaurant very helpful,would recommend this hotel for a 5 star experience

10/10

Exceptional

30 Mar 2016

Derrick

Oakwood: Hotel like a home

A very good stay. Management helps to fulfill accommodation requests. English easily available. A very good, vibrant area. Upscale neighborhood and businesses. Several English speaking television stations. A large physical fitness center and large pool. A 4 and 1/2 star hotel. This was my second stay for a week. Oa

6/10

Pleasant

27 Mar 2016

Yang

Nor sure whether they had bedbugs or mosquitos but I was almost eaten alive.

6/10

Pleasant

02 Mar 2016

Verified traveler

Reasonable hotel but better in shanghai

Stayed in other hotels in Shanghai closer to the Bund which I think is a better location for sightseeing, bars and restaurants. This area ok for shopping but no real bargains to be had.

6/10

Pleasant

15 Dec 2015

Verified traveler

Could use an update

Overall, the hotel is showing its age and could use an update. The condition of the room is a little shoddy; for example the carpet was very worn, the kitchen counter was damaged, the bed runner was snagged, the TV remote didn’t work well, and the bath towels were in poor condition. Our room rate was supposed to include breakfast and I had to argue with the check in clerk and it took 3 times of me telling him this before he looked it up and confirmed that it was included. I'm very glad that I did because, I would have been upset if I had to pay for breakfast separately. The breakfast quality and selection were poor. I have stayed at Oakwood many times over the past 5 years and it has definitely gone downhill. I would not stay here again.

Partner

10/10

Exceptional

07 Dec 2015

Chris

Excellent room!

We stayed in a two bedroom apartment with a family of four. The apartment was very nice and comfortable. It is remote from shopping and attractions so taxi and bus are the only transportation options. There are shops and restaurants in the lower level. The washer/dryer is an all-in-one and takes a long time. But it was very nice having laundry available in the room. The room had free wifi and free on demand movies. I would definitely stay there on business again. But for a family, would consider other options closer to shopping or attractions.

Family

8/10

Excellent

30 Sep 2015

Troy

convenient and cozy

Overall, a great choice for a business hotel and I will be coming again for sure. Unfortunately, i cant use Hotels.com to book anymore since they dont provide an official China receipt.

4/10

Poor

22 Sep 2015

Kwan

Disappointed

The room is dirty: desk is dusty, the holders of hotel information are falling apart, kitchen/refrigirator is dirty .. Bad lighting control. Old/dirty coach.. unfriendly hotel check-in staff ..

10/10

Exceptional

29 Aug 2015

krishy

Better than expected

I was not sure if my decision to book a serviced apartment than a hotel was right but my stay at Oakwood was no less than a 5* stay ... If fact it was even better.. Starbucks was below the building, Burger King was on the same building, Family Mart was there for everything and anything that I need. KFC was just a stone throw away. This is notwithstanding there were other Chinese restaurants in the same buildings.

Apartments were clean with all the right amenities in place.

All in all Oakwood made our stay at Hangzhou memorable... Oh BTW The BAR at 3F 👌👍🏻

10/10

Exceptional

11 Aug 2015

Verified traveler

Great hotel!

Best place for an extended stay. Our family needed a place with extra space and the Oakwood was the perfect choice.

10/10

Exceptional

09 Aug 2015

Verified traveler

Better than expectations

Luxury rooms and facilities which is suitable for families. our two boys enjoy to have their private room.

Family

10/10

Exceptional

03 Aug 2015

Franky

Nice place

1. The location of the hotel is good, it is near by west lake.
2. Staffs were kind and helped me carry my 4 packages to my room.
3. The room was very clean and comfortable. The room was just like apartment for the single. There was a nice kitchen in the room and I bought some foods for cooking.
4. The price is fair for this room.

Partner

10/10

Exceptional

27 Apr 2015

kyounghwan k.

it was close to perfect.

when I was arrived, there was not available single room which I reserved, so they made upgrade immediately.
room was quite a big and clean. the room had almost everything and water, one can of coke, one can of beer was served for free. location was not center of hangzou but it was enough to close to western of hangzou.
you can drop by Mr.box though.

4/10

Poor

30 Mar 2015

wirld traveler

Don't be fooled by wonderful picture and reviews.

Hotel is quite old and very dusty

You do not want to walk on the carpet bare feet

10/10

Exceptional

09 Feb 2015

Connor

great family room, modern set up

Hotel and services met our expectation and more. However, the trip to and from town take the fun out of travelling in China. Taxi drivers seem not to honour their profession and constantly refusing to take us back to the hotels. It is a problem need to be fixed if China like to see foreign visitors spending money in their country. Of course this has nothing to do with the hotel other than its location. So if you can manage transport than this place is highly recommended. But if you need to hail a cab to get around then staying here is a pain getting away and back to

Family

10/10

Exceptional

03 Feb 2015

Y. T.

Quick Trip To Hangzhou

The hotel is not close to the west lake but it is a very clean and secure. You need to have room key to take the elevator to your floor. People were friendly there I was upgraded to a one-bed room from studio and the rooms are huge. I think it also came with all the things needed to stay for a longer term. It has dishwasher, rice cooker, plates and utensils coffee makers etc. The only thing missing I think was a bath tub which I do not really miss. Overall great experience. BTW, it is about 15 minutes cab ride to the west lake. Plenty of buses near by and there is a starbucks right around the corner.

10/10

Exceptional

30 Dec 2014

Raphal

Great value

Super comfortable, extremely large rooms, bathroom super duper nice. Sofas a bit shallow / hard, all other furniture very comfortable. Fully-equipped kitchens, with a grocery store on the second floor, it's as close as you get to a home away from home. Gym very nice, haven't tried the pool. Decent coffee (available for takeout) and nice breakfast food (I'm difficult). Food (either restaurant or room service) is not great, pretty expensive and not super tasty.

8/10

Excellent

09 Nov 2014

Verified traveler

China west lake stop

Staff very professional and courteous.

Poor business center experience but we were adequately compensated and the staff were very professional.

Partner

10/10

Exceptional

16 Sep 2014

Verified traveler

Comfy room

I enjoyed it and will definitely go back

8/10

Excellent

03 Aug 2014

Benny

Nice and convenient location

The complex is surrounded by food outlets and cafes. I stayed in the South Tower and enjoyed it and will be back again.

10/10

Exceptional

31 Jul 2014

Gloriapm

The apartments are beautiful, clean and very confortable.

Family

8/10

Excellent

06 May 2014

Jeff

Great interior with good layout

I stayed in a two-bed room with my colleague and find it still comfortable. The small studio is quite functional enough for a short business trip, and they really want to make this room comfortable by using a faucet from GROHE, TV from Sharp. Anyway, a lot of little things make the details seem valuable, and it totally worth the price.

10/10

Exceptional

04 May 2014

Charles

Very comfortable spacious apartment.

Overall excellent. Recommended.

8/10

Excellent

03 May 2014

watu13

Above Par Business Stay

Located far from the West Lake can be a boon or bust. On the one hand, it is free from the maddening crowd and noise. But when business was concluded early, the 30 min. walk to West Lake was a turn off. I ended up just strolling around the building block. The hotel has all the basic amenities to enliven a business stay. Bed is comfy, breakfast is well spread.

8/10

Excellent

26 Apr 2014

Manyon

Spacious apartment

Clean apartment close to a few restaurants. It appears to cater for mainly Chinese clientele but does have English speaking staff on reception. Tendency to look after men before women when you are looking for service .

4/10

Poor

21 Apr 2014

Verified traveler

Think Twice!

Hotel staff was not helpful. Make sure you have strength to move the luggage yourself. The new tower does not have air conditioning in winter, and the old tower is kind of tired. The room is not brightly illuminated and is considered small.

10/10

Exceptional

16 Apr 2014

Sara

very nice hotel！good service and good location

8/10

Excellent

07 Apr 2014

apple mom

It was one of the best hotels we stayed in. .

we booked a 2 nights weekend holiday in Hangzhou for 2 adult and a toddler .we were very happy with our choice, the room was very clean and comfortable , spacious , we ordered a crib for 2.5 years old and it was big enough, we had all amenities written on their web site (washing machine, dish washer ext. free internet ext.) everything was in great condition and easy to use.
The downsides: first, we booked through expedia executive one bed-room + 2 buffet breakfasts . for some unknown reason the clerk at the reception said the breakfast is not included. we had to speak with the manger and he had to contact expedia to sort this out. this could have been prevented if the expedia reservation was more clear to the staff.
second, the hotel is pretty far from the lake and all the attractions , a good half an hour walk or more. you will need to relay on the taxi service. everyday between 15:30 to 17:30/18:00 it is very hard to catch a taxi just before rush hour the drivers change shifts and you will end up waiting 30 minutes for a taxi that might not come at all.

to conclude this review, we highly recommend this hotel, it was one of the best we stayed in china and asia

8/10

Excellent

28 Oct 2013

aa

somehow I cannot see the title for this box...

very nice apartment hotel, it has refrigerator, washing machine, small kitchen, so it is a place you can stay for a few weeks.

10/10

Exceptional

17 Oct 2013

Verified traveler

Comfort

My room was spacious and well-appointed. I liked having a small kitchen and washer-dryer. Cabs were readily available as was the requisite Starbucks. Sunrises were magnificent! Indoor lighting was not quite as easy to use nor as bright as I like. I would definitely stay again.

8/10

Excellent

27 Aug 2013

GC

Comfortable Hotel - feel like home

This hotel is highly recommended. It makes you feel just like home. It offers everything you need. I can say more than you need. Getting out to eat is not a problem at all. In fact Starbucks is just right at doorstep. Fantastic!

8/10

Excellent

17 Aug 2013

RG

Feel like home

Service hotel, very comfortable! But the location is NOT ideal for visitors for short stays, nothing around the area within short walking distances.

10/10

Exceptional

20 Jul 2013

elsa

good hotel

Overall, the hotel is up to five stars. the bad thing is there is construction site next to hotel and caused noisy very early in the morning. and this hotel is a bit far from West Lake. it depended on where you need to go. but the surrounding area is a good business area.

10/10

Exceptional

23 Jun 2013

Zootpat

a remarkable way to live for a short while

We stayed at Oakwood in Hangzhou for over three weeks - staff was extremely helpful and kind to us - western restaurant in hotel more than satisfied our need for western food every now and then - facility is clean and very well kept.

Partner

10/10

Exceptional

22 Apr 2013

Roy

Great stay

Great hotel at a convenient location, room was clean, lots of varieties on TV channels, great restaurant food. One bad thing is that there is no wifi in suite..but I was told you can bring a router and they will install it in your room for you.

10/10

Exceptional

27 Mar 2013

Sergio

Perfect !

Room is large and beutifull , place is very good and staff ( besides the fact that everything is complicated on check in/ out in China ) is just perfect.
I had to buy some computer parts near by and they have sent o guy to show me where. I had to buy a phone card and another one went with me , and he did the activation. To buy cigarettes they also sent another one to take me in front the store.
Manager, Janus, is from Poland , very helpful and with a great english. Food was great !