Name: Plus Hangzhou Meiyuan Hotel
Address: No.511 Moganshan Road,Xihu District, Hangzhou, 310005, CN

10/10

Exceptional

19 Jul 2019

KISHOR

BEST PLACE TO STAY AT HANGZHOU

mind blowing stay

8/10

Excellent

12 May 2019

Verified traveler

A good value stay overall

Checked in past the midnight due to my late flight. Front desk spent some extra time being confused by my documents but situation was quickly resolved. No big deal given that all of them were interns. Room was clean and on the top floor with lounge access to fruits and some fancy delicacies. The included breakfast had excellent choices though the table cleanliness can be improved. In-room safe has atypical locking and unlocking design so be patient with that. Front desk was friendly and helpful in accommodating late checkout, getting taxi, and providing general directions. The only complaint is that the room AC didn't have any cooling effect when set to cool. Given the humidity, it was a bit uncomfortable sleeping. Learned in the next morning that the building AC is typically turned off at some point in the night for the season to conserve energy which I understand. Overall it was a good value stay for services received.

10/10

Exceptional

29 Apr 2019

EdT.

Loved the hotel. The people were nice. I would definitely stay there again.

Leisure Family

8/10

Excellent

11 Oct 2018

Verified traveler

The hotel is old but clean and staffs are helpful.

10/10

Exceptional

19 Apr 2018

Verified traveler

Awesome staff

The concierge was simply amazing. Help us getting around and prepare for our bus trip to Huangshan the next day.

10/10

Exceptional

01 Jan 2018

Verified traveler

Experience

The hotel looks and feels good as a whole. The breakfast offers a wide variety of dishes. However, it seems like there are not much activities to do at night.

Family

8/10

Excellent

25 Oct 2017

Verified traveler

English speaking visitors will have difficulties

Eric at the front desk was just perfect.

Partner

8/10

Excellent

07 Jul 2017

Verified traveler

Clean and Nice hotel

The executive room is really good.

10/10

Exceptional

16 Jun 2017

Denis

good place to stay

Far from the lake

Partner

8/10

Excellent

01 May 2017

Verified traveler

worth to stay

comfort and near the famous WestLake

Partner

8/10

Excellent

18 Apr 2017

Fernando Antonio

Good experience with just a couple of issues

Our stay at the hotel was positive, the area was central and well serviced by public transport.
The buffet breakfast was the hallmark, good variety of options with plenty to choose from. The staff was polite, the facility it is mostly designed for locals even the TV remote control has Chinese character.

Among not the most positive, upon our arrival there was a long delay to check in due to only one person attending at the front desk, it took 25 minutes. The other let down was the non operative air conditioning, we were told Management set up the programming for late April although the heat started earlier in the month, the hotel compensated this by providing free refreshments then gave my son a bag with few toys.

Overall positive with few inconvenients.

Family

10/10

Exceptional

02 Aug 2016

Rafael

Excellent for business

Very comfortable and close to many places of interest

8/10

Excellent

16 Jul 2015

Melvin

Overall a good stay but rooms were hot

The hotel was slightly far from town and quite far from the nearest subway station. The hotel rooms were clean and the executive room allows us to have a snack on the executive floor once a day which was quite good. However, the food is not replenished if you go late at night which is a disappointment. Buffet breakfast was decent with a selection of both western and chinese selections.

Overall, it was a happy stay. But when I was there in July in summer, the hotel still uses central air-conditioning in the rooms. We were unable to lower the temperature in the room which made the rooms really hot at night which makes it difficult to sleep. But other than that, the hotel was good. It would be great if the hotel allows guests to control the temperature in their own room.

Family

8/10

Excellent

10 Apr 2015

svetlana

Business overnight with good breakfast

Hotel is very nice and does well for an overnight guest with a need for internet and good breakfast.

More English TV chanels is needed.

8/10

Excellent

09 Oct 2014

Michael

Facilities: Good; Value: Affordable; Service: Sufficient; Cleanliness: Pleasant;
The staff tried their best to make my stay comfortable

10/10

Exceptional

06 Oct 2014

Michael

Facilities: Nice ; Value: Great deal; Service: Courteous; Cleanliness: Lovely;

6/10

Pleasant

29 Jul 2014

Anonymous

Very average

The location wasn't great. No easy public transportation around. Service was not great overall: I tried to book a tour through the hotel to go to Thousand Island lake. I was supposed to get picked-up at 7AM and return around 3PM (per the hotel instructions). The tour guide came at 5:30AM asking me why I wasn't ready. I did not even have time to have breakfast that I had paid for with the room. And the tour ended at 6:30PM: I barely had enough time to catch my evening train back to Shanghai. While the hotel staff tried to be nice when I booked the tour, the organization was really poor (and I am not even sure that they realize it...)... I would not recommend this hotel overall...

10/10

Exceptional

16 Jun 2014

Traveller

Good service and well maintained

Comparing with other Best Western Hotel I stayed in China this one is superb. Although the hotel is old but very well maintained and provides all the great services as other four stars hotels. The location is a very long walk to West Lake but close to freeway.

8/10

Excellent

08 Apr 2014

Jonas

Its a ok hotel

Not the best location but good service and ok breakfast for being in China.

8/10

Excellent

01 Jan 2012

Verified traveler

Best Western Mei Yuan Hanzhou

This hotel tarnished our previously held high regard for Best Western Hotels because of the snotty attitude of the doorman.
The hotel facilities and breakfast were awesome. But the doorman and bellman services were the poorest that we have ever experienced. There wasn't any doorman or bellman when we arrived. There wasn't any luggage cart there. When we left, although there was a taxi desk outside of the hotel, there wasn't any taxi waiting or any doorman present. However, there was a doorman-looking guy standing far away from the desk and was having a personal conversation with the other hotel staff. So we approached them to look for the service to call the taxi. One guy confirmed that he was a doorman but didn't help us with our request. Instead he and the other hotel staff made sneering comments and gestures about our request for an SUV type of taxi and our destination. We had to carry our luggages to the street to hail a taxi ourselves. We believe that this behavior is unacceptable and totally inappropriate from a staff member of a Best Western Hotel. Additionally, I would like to mention that I attempted to contact the hotel's english line to complain shortly afterwards but the call was put directly to the voicemail so I couldn't talk to anyone directly.

8/10

Excellent

28 May 2011

c

Good Hotel

We only stayed here for a short time, but the hotel was pretty good.

The room was clean and comfortable. The beds were quite hard, but breakfast was very good. The hotel isn't really near anything.

Partner

6/10

Pleasant

08 Apr 2011

Verified traveler

Far from West Lake - ok service

I recently stayed 4 days at this \"4-star\" hotel.

Fair Warning: The map provided by hotels.com at the time I booked the hotel was inaccurate, and showed the location directly on West Lake. It is almost 2 miles away from here, with few restaurants or shopping in the vicinity, and getting anywhere near the tourist destinations is a huge hassle.

Overall, the hotel was OK. While the outside of the hotel, the lobby, and the restaurant are all very nice, the rooms are far from what you would expect of a 4-star hotel in the US. The beds are quite hard, and the decor is somewhat outdated, but the room itself was very clean. The staff did their best to accommodate me during the stay. The first room they provided me with was next to construction, and rather noisy. I only had to ask once, and the staff was very helpful in helping me choose a quiet room.

Overall, I would recommend for business travel but not tourists.

4/10

Poor

28 Jan 2010

Anonymous

Far away from any point of interests

The bathroom was not clean. The quality of Buffet dinner was bed.

8/10

Excellent

24 Nov 2009

New Weekenders

Great place and treatment from employees

The hotel provided everything necessary for my stay in Hangzhou. A great breakfast buffet. Wonderful treatment from the hotel employees. I would recommend this hotel to others for the following reasons. It was provided us with comfort at a really good price, it was very clean and the staff are very polite and helpful. You get free internet and a great Breakfast included in the price of the room.

Family

4/10

Poor

06 May 2009

Scott

Great breakfast but definitely not a 4 Star

My first \"non smoking\" room stunk of cigarettes, but after I complained, was changed propmtly to one that did not smell. The rooms are small and badly in need of updating.The staff is nice enough, but to rate this hotel as a 4 star is a real stretch.The breakfast buffet is excellent and made up for some of the other deficiencies

6/10

Pleasant

06 Oct 2019

Gaelle

check un lent (il est 23 h et on nous a dit que notre visa était expiré, alors que c’est faux...anglais nul donc difficile d’expliquer que non le visa n’est pas expiré...). Bref, le seul point positif est le petit dej. Sinon les chambres sentent beaucoup la cigarette aussi.

Partner

10/10

Exceptional

13 Jun 2019

hong seok

조식이 엄청나게 맛있었던 호텔

세상에 세상에 이렇게 맛있고 엄청난 조식은 처음이에요. 몇그릇을 먹었는지 몰라요. 면요리도 과일도 심지어 커피도 맛있엇습니다. 밥먹으러 또가고 싶을 정도입니다.

8/10

Excellent

16 May 2019

Ruilin

入住的第一天下午空调不工作。

Partner

8/10

Excellent

14 May 2019

Ruilin

早餐很好

Partner

6/10

Pleasant

24 Apr 2019

Verified traveler

客室の清掃は問題なかったが、シャワーヘッドが古く汚かったので、シャワーヘッドさえ交換すれば気持ちよく宿泊できた。10年前に宿泊したときは大変良かった。

Friends_and_family Family

8/10

Excellent

11 Mar 2019

atsumi

杭州の常宿

朝食はバリエーションも多く日本の方でも全く美味しく頂けると思います。コーヒーも美味しい。
フィットネスジムはお粗末、快適に使えないマシンが多くメンテナンスを是非お願いします。

6/10

Pleasant

15 Aug 2018

Dvd

Estancia cómoda , baño viejo .

Hotel con habitación grande pero con baño muy viejo .
Limpieza correcta y vistas muy depecionantes a la parte trasera del hotel.
Desayuno decepcionante a nuestro gusto salvo el zumo.

8/10

Excellent

19 Jun 2018

Verified traveler

失而復得

往西湖景區駕車約18分鐘, 早餐豐富好吃 . 我退房後 , 才記起漏了太陽鏡在房內 , 隨即致電酒店,10分鐘後已有回復找到了 ,還幫忙用速遞公司寄回 , 很多謝他們 .

Friends

8/10

Excellent

28 Mar 2018

Masato

悪くはないが