Name: Hangzhou Tower Hotel
Address: 7F Building A Hangzhou Tower No 21 Wuling Square X, Hangzhou, 310006, CN

6/10

Pleasant

04 Dec 2018

Verified traveler

Not as expected, but ok.

Had some communication problems with reception but they tried very hard. I noted in my booking that I wanted a non smoking room but they issued me a smoking room, however they were able to reassign me a non smoking room after my discovery. The bed and linens were clean and comfortable, the shower bathroom were great as well, but you could see that the carpet wasn’t as clean. The room was hot due to no in room controlled A/C. There was a note saying that the hotel was on “Heat” mode and that you cannot set to “Cool” and to contact reception for further assistance, which I thought they could manually set to cool, but without success. Their suggestion was to open the window.
Be careful when booking “Hangzhou Tower Hotel” because there seems to be two different locations one close to the westlake area and one much further north, both have the same 1Wulin Square address at Wulin Metro stop and another shows it’s at Longxiangqiao station.

Friends

8/10

Excellent

02 Dec 2018

Verified traveler

Good location, but rooms are stuffy and hot.

Hotel is centralized and easy to get to the surrounding shopping areas and the metro subways. Downside is the inability to turn on the air conditioning in the room making it very stuffy. When you call the front desk and have them send a maintenance worker to look at it, unfortunately, all they can suggest is to open the window for fresh air, but the air quality in China is poor. Also, it’s very difficult to communicate with the staff due to language barriers. Not their fault, but it does make me think twice about staying here again

Friends

8/10

Excellent

05 Jul 2018

PA

Good location, close to metro line 1. Room was spacious and clean.

6/10

Pleasant

22 May 2018

Verified traveler

I booked no- smoke room, but got smoked room. The whole floor smell smoke. Very bad experience.

10/10

Exceptional

25 Aug 2017

Yan

Hotel Inside a shopping mall

The hotel is actually inside the shopping mall, you just got to take the elevator up to the seventh floor where the lobby is. The facilities were nice, except i didn't like the shower. It has a large glass window that faces a outside office building, and the privacy shade was black and moldy because it was in the shower

8/10

Excellent

27 Mar 2017

Michael

Room Condition

I changed my room because there was a funny smell in the bathroom. The water leaks from underneath the glass door in the bathroom in the second room making the floor all wet. Don't understand why there always is a smell of smoke from cigarettes on the reception floor.

10/10

Exceptional

27 Jan 2017

Verified traveler

Very comfort and the location is awesome!

10/10

Exceptional

14 Nov 2016

Hon-Mun

Convenient and very clean room

The hotel check-in was fast. Room was very clean.

Partner

6/10

Pleasant

22 Oct 2016

Verified traveler

Convenient hotel with small rooms.

The room is too small.

8/10

Excellent

28 Sep 2016

Peter

Convienient to Luxury Shopping,

Mostly Chinese Business Hotel, Rooms a little sdmall, bathrooms enormous.

Partner

8/10

Excellent

12 Sep 2016

Verified traveler

Superb location in the shopping district

Wonderful location with excellent amenities. No worries on food choices. You will also be spoilt for choice when it comes to shopping.

10/10

Exceptional

21 Aug 2016

Chong Teng

Great value for money exceeding expectations

Location is good, near to the metro, lots of shopping malls, comfortable bed, good wifi, very welcoming and overall great value for money.

Partner

4/10

Poor

16 Apr 2016

Verified traveler

Room was very small barely enough room to walk around 3 sides of bed. Carpet extremely soiled.

8/10

Excellent

13 Mar 2016

Verified traveler

Hangzhou - Tier 3 Chinese City

This is Hangzhou, a tier 3 Chinese city. Barely anything to look forward to when you are in the centre of the city. Lots of pretentious and suspicious looking branded shops and plenty of restaurants with strong MSG odour.

8/10

Excellent

02 Jun 2015

yi

fair enough

bedroom is little bit small

Partner

2/10

Poor

28 Apr 2015

Christine

A very Chinese hotel not suitable for westerners

Thought this would be a nice hotel since it is attached to a very high end mall. Wrong. The mall has really nothing to offer in terms of eating. We arrived at 9 pm and the mall closed at 9:30. We were hungry and tired. The hotel offers no food which led us out to find somewhere to eat. Most places were closed. The \"lounge\" of the hotel has a really poor selection for wine and there is so much smoke. The hotel advertises a \"nightclub\" but when we went to go see it, we realized it was a gay bar and women were not allowed in. My room was another issue. It was a good sized room but the ventilation did not work well so it was always too hot no matter how I adjusted the AC. Also, it was a little disturbing that in my bathroom there were condoms for sale. The linens all were clean but the carpet in the room looked very dirty. I was very careful to never touch it.

10/10

Exceptional

05 Feb 2015

Catlin

Beautiful hotel in the heart of Hangzhou.

This hotel was beautiful. I stayed for a few nights on my first business trip to Hangzhou and would return. The rooms were comfortable and the breakfast was nice. The location was great, right attached to a big shopping centre. Most of the staff were very, very helpful although some seemed a bit reserved. The bathroom was lovely and it had a great shower!

8/10

Excellent

08 Sep 2014

Verified traveler

Right in Hangzhou Tower Mall

I have stayed here at this hotel on a number of occasions. I have been satisfied each and every time. This last time, they placed us on a lower floor and near very noisy neighbors. After complaining to the front desk at least 4 times, they finally sent someone to check the noise level. They moved us up to a higher floor and into a nicer room. For convenience and location, you can't beat the Hangzhou Tower Hotel.

8/10

Excellent

08 Sep 2014

Verified traveler

Great Location

This hotel is in a most convenient location. It is within a large shopping complex and is clean and safe. You should definately ask for a higher floor as it can be quite noisy on lower floors. When I was there, they were renovating the lower floors and the drilling would resonate up the walls. They were doing this in the wee hours of the morning as to not disturb business hours.

10/10

Exceptional

21 May 2014

Panda

Great location

Good location! Great for shopping!

8/10

Excellent

12 Mar 2014

Jenny

convenient to everywhere

The room was modern and comfortable.

8/10

Excellent

10 Mar 2014

JB

Still a decent hotel in downtown Hangzhou.

This is the 2nd time I stay at this hotel within the last 6 months. The staff is friendly. My room was smaller than the previous time but the the bathroom was modern and very spacious, and everything was clean.
Breakfast is limited in western choice but there is the usual coffee/toasts/butter/eggs/bacon.
The hotel is located in Wulin Square which is not too far from West Lake, but the hotel surroundings have nothing interesting and there is a lot of construction work at the moment.
All in all, the hotel is a good value for money, with fairly modern and clean rooms. It is fairly central despite the fact that there is nothing to do or visit within a 10 min walking distance range.

8/10

Excellent

09 Apr 2013

Trisha

Beautiful hotel

Our stay at the Hangzhou Hotel was awesome. We had an issue when we first checked in though because we booked a room through hotels.com for one room for three people. However when we arrived they told us the room booked would only accommodate two people and that we would have to pay more for a rollaway bed or bigger room. After speaking with the manager though, he comped the rollaway bed and all was right in the world again. It was a beautiful hotel and the staff was amazing. We were able to walk to most places and it is located within a very nice shopping center. We would definitely stay there again.

Family

2/10

Poor

18 Feb 2013

Cody

One craptastic night

The room was clean enough. The furniture was poorly selected. The air conditioner did NOT work. I called the front desk to inform them of the situation and they told me that it did work. They didn't come check and wouldn't change my room. So I spent the night with the window open right after Chinese New Year. Needless to say I got no sleep. Too many explosions all night long. Overall this place sucks. The only redeeming quality it had was its location to shops and restaurants. Do yourself a favor and stay at another 4 or 5 star hotel in the area. There ane quite a few within a couple of blocks.

10/10

Exceptional

19 Aug 2019

SU YU

非常不错的酒店，地点位置非要好，酒店底下就大商场，下次会再来

Friends

10/10

Exceptional

13 Jun 2019

Hyun Jung

좋아요!! 편안히 묵었습니다.

좋았습니다! 메트로랑 연결이 되어있어서 찾기도 쉽고... 침구도 아늑하고 너무 편안했습니다. 방도 넓고.. 웰컴 과일 및 과자도 매일매일 주셔서 잘 먹었습니다. 청소도 잘해주셔서 다 만족이었습니다. 다시 항저우여행을 간다면 다시 묵고싶은 호텔이예요

8/10

Excellent

16 May 2019

Verified traveler

市内の中心部にあり、商業施設やこうえ

8/10

Excellent

19 Apr 2019

Verified traveler

清潔感あってよかったです。

Leisure Family

8/10

Excellent

06 Apr 2019

Po Yee

位置方便

從地鐵站到酒店只需5分鐘。
在機場出發可以坐機場巴士到武林門站，步行5分鐘到酒店。
房間很大。

Partner

8/10

Excellent

31 Mar 2019

Verified traveler

エアコンが集中管理なのか、クーラーにしても暑くなる。あまりにも暑いので窓を開けたら閉まらなくなった。また1晩で部屋の電気が3回落ちた。落ちるたびに主電源を再度入れる必要があった。

Business Partner

10/10

Exceptional

23 Jan 2019

Gwangil

만족스러운 숙박입니다.

저층은 쇼핑몰이고 고층은 호텔인 건물이다. 방은 크지는 않았지만, 상당히 깔끔했고, 고층이라서 전망이 매우 좋았다. 화장실도 깔끔하고, 크며, 각종 물품이 잘 갖추어져 있다.
Wulin Square역이랑 매우 가깝고, B번 출구로 나가는게 가기에 편하다. 다른 출구로 나가서 쇼핑몰 아래를 통해 올라가는 방법도 있는데, 초행길인 사람에게는 어려워 보인다.

Friends

8/10

Excellent

22 Dec 2018

Verified traveler

暖氣很熱

Family

8/10

Excellent

10 Dec 2018

Verified traveler

従業員のサービスは良かったです。毎日果物が提供してくれることはありがたいです。また止まりたいですね。

2/10

Poor

06 Oct 2018

Verified traveler

Terrible front desk and management

Terrible front desk and booking service.

I make a full paid booking through hotels.com, but when i checked in, the front desk couldn't find the booking. I called the website hotline and confirmed my booking existed and fully paid, and I let the hotline called the hotel to negotiate. After prolong waiting, the front desk agreed to give me a room, only if I agree to paid RMB600 as deposit, which I was promised to have it refunded to me when check out. It was late night so I paid the money, and was issued a receipt for the deposit.

Unfortunately when I checked out the next morning, the front desk refused to make any refund, claiming the hotel's policy only required RMB200 as deposit, so they won't acknowledge the receipt when I showed it to them. I called the hotline again and emailed them the receipt, and let the hotline talked with the hotel again. The hotel staff changed their story this time, and claiming they still couldn't find my booking, so they charged me the money as the fee of a walk in customer, even though the receipt clearly showed the money is for deposit.

After a week of continuous emails and telephone conversation with the hotline and the hotel, no conclusion was reached nor any refund was made.

4/10

Poor

24 Jun 2018

Verified traveler

在商业区，交通方便，但是卫生不太好，早上有装修的声音，影响休息。

6/10

Pleasant

14 Dec 2017

Losa

酒店位置在市中心及較近地鐵站

酒店位置在市中心及夠近地鐵站，步行至地鐵站只需10分鐘以內，杭州大廈總共分為四座， A、 B座是專賣名牌 (如LV、CHANEL、Gucci、Dior.....等等)，C、D座是賣一般潮服，如果是打算在這裏購物的話，這間酒店是理想選擇之一，因為他樓下便是各大名牌集中地。至於食肆方面，周邊的選擇也很多，步行的話也只是5分鐘至15分鐘內也可找到，所以尚算方便。只是酒店所提供的早餐不如理，雖然它只是收＄45人民幣一位，但質素較差！

順帶一提，清潔嬸嬸居然把我的面巾當作酒店的毛巾一起收走，其實我的面巾與酒店的毛巾顏色是較相似，但酒店的所有毛巾是帶有金色縫線和酒店標誌的，而我用的是沒有，另外我已特別將我自己的毛巾另外掛起，以免混亂，但最終也是難逃厄運！建議其他旅客與要自己攜帶毛巾的話，最好不要帶米白色的毛巾，以免又會被他們誤會及收走。

6/10

Pleasant

03 Mar 2017

Jenny

在市中心的飯店

離西湖蠻近的，搭TAXI只要22RMB
只是剛到的時候有點找不到飯店入口＆ Check-in位置
可能因為在市區，服務態度沒有特別好但也沒特別差
沒有附早餐有點可惜～
喜歡購買名牌的人很適合來這裡住，非常方便

8/10

Excellent

16 Aug 2016

MINDA

电梯不方便

Partner

8/10

Excellent

14 Jul 2016

Torben Holm

God komfort, manglende faciliteter

OK hotel, men mangler faciliteter. Ingen eller meget lille lobby, kun en restaurant. Ligger på 7 sal i et stort eksklusivt og dyrt shoppingcenter. Værelserne er gode. Lidt kedeligt område.

10/10

Exceptional

08 Jul 2016

lanna

깔끔하니 좋아요

쇼핑센터랑 같이 있어서 쇼핑하기 좋고 객실도 깔끔합니다

10/10

Exceptional

13 Jun 2016

Tak Hing

Hotel are in good condition. Location good. Good for business trip.

10/10

Exceptional

31 Mar 2016

NAYUN

좋아요!!!

너무너무 좋았어요 객실이 특히 맘에 들었음!
욕실에서 밖이 훤히 보이는것도 너무 좋았구요
쇼핑센터랑 연결이 되어있어서 편리했습니다

10/10

Exceptional

08 Mar 2016

Verified traveler

Very satisfied hotel

Very convenient and comfortable to stay!!!!! If I visit HangZhou again, I will definietly stay again.

Family

8/10

Excellent

23 Jan 2016

Verified traveler

舒適但地點不放便

周邊沒有餐廳

4/10

Poor

04 Nov 2015

Benno

Zentrale Lage

Das Hotel liegt zentral, auch zur U-Bahn Anbindung zu den zentralen Train Station sowie zu den bekannten Sehenswürdigkeiten wie West Lake usw.

4/10

Poor

21 Mar 2015

Yong Se

No English

Less than 10% of the staff can communicate in English.
This hotel is for chinese customers.

8/10

Excellent

04 Nov 2014

Verified traveler

Direct connection to luxury mall

Great location, connected to Hangzhou Tower Shopping City.

10/10

Exceptional

02 Nov 2014

Verified traveler

Connects to a luxury mega mall

Located in the Hangzhou Tower Shopping City Tower A which directly connects to a mega mall. Definitely convenient location if you like middle-up shopping and foods.

8/10

Excellent

16 May 2014

Joe

交通位置很方便

浴室泡澡空間夠舒適

10/10

Exceptional

23 Apr 2014

DM

good location

nice hotel , is near xihu