West Lake State Guesthouse

China , Hangzhou - Zhejiang
HANGZHOU, Yanggong Dike, 18
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50 reviews shown

10/10

Exceptional

20 Nov 2019

Yu Jie

great experience with West Lake State Guest House

The hotel is located by the beautiful west lake, it is super clean and very quiet.

The hotel helped me to arrange a hotel taxi (super clean Audi). The taxi driver - Miss Zhang was not only drive us to the local interests, but also provide a lot of valuable information and outstanding services for us.

Will definitely stay again next year, highly recommended.

Friends_and_family Family

10/10

Exceptional

29 Oct 2019

Michael R

Historic hidden gem

It is truly a privilege to stay at the State Guest House, open to the public when not being used for its intended purpose. The hotel is situated in the most beautiful park adjacent to historic West Lake. Everything about the place is truly exceptional, including perhaps the most beautiful indoor pool in Asia.

Partner

10/10

Exceptional

30 Aug 2019

Have the most beautiful west lake view. Will definitely stay again.

Friends_and_family Family

10/10

Exceptional

02 Aug 2019

This resort is absolutely beautiful, amazing view, great service. Booked one week stay for mum n dad’s 35 year anniversary and they had an amazing experience. Very friendly and helpful staff! Will go back again!

Leisure Family

10/10

Exceptional

24 Jul 2019

Jun

I am very happy with my experience at the hotel. Mr. Guo helped us greatly by providing information of local interests, booking performance tickets, reserving taxis, etc. Highly recommended.

Family

6/10

Pleasant

18 Jul 2019

Verified traveler

Beautiful place, poor service

The hotel is located by the beautiful west lake and is quiet. However, it is not convenient to move around (one needs to call transportation for going to hotel's restaurant or going out, and this service is really slow. I had to call three times for each trip).

Family

10/10

Exceptional

13 Jul 2019

Zhening

Perfect location and outstanding service.

Family

10/10

Exceptional

01 Jul 2019

Verified traveler

Unique garden like setting. Nice rooms; would even be nicer with
larger (more modern) windows.

Leisure Partner

10/10

Exceptional

25 Apr 2019

Verified traveler

Beautiful garden in hotel, room is clean and organized . Staff are very nice ,friendly and helpful.

Business_and_leisure Friends

8/10

Excellent

09 Apr 2019

Nancy

Very nice property with beautiful landscape. Good breakfast with lots of choices and superior quality.

Leisure Family

10/10

Exceptional

15 Mar 2019

Verified traveler

Excellent location, a nature dreamland
Choose new buildings if possible we stayed in no 7 with lake view and were very satisfied

Leisure Partner

10/10

Exceptional

08 Mar 2019

葱葱

Amazing location - it’s part of the west lake. No need to go out to the lake at all!

Business Self

10/10

Exceptional

23 Feb 2019

Verified traveler

Beautiful grounds in good location. G20 was held there. Very interesting.

Leisure Partner

10/10

Exceptional

26 Jan 2019

Verified traveler

Excellent service

Wonderful experience staying at West Lake Guest House in Hangzhou. Hotel staffs were incredibly helpful and nice! Will certainly return in the future.

8/10

Excellent

20 Jan 2019

karen

Travelers from USA

Beautiful environments but stayed in different building, needs golf car to transfer from one building to another, course inconvenience for people to go even to the restaurant for breakfast unless you stay in the main building. That’s why we have to pay additional to upgrade to the main building.

Partner

8/10

Excellent

31 Dec 2018

Wei

It is not so convenient if you have a car. There are not so many restaurants nearby. The room need remodeled as a five star hotel. The breakfast and dinner buffets are just so-so. But if you want to enjoy a quiet and joyful time nearby the west lake and you don't like the crowd, it is the best place. It is very private. The garden and lake views are very beautiful and impressive. The service is good. They brought us the ginger tea because they heard my husband coughed inside the room. That is sweet.

Family

10/10

Exceptional

24 Oct 2018

Verified traveler

A great place with perfect service! Garden, food, lake, and etc.
Perfect!

10/10

Exceptional

09 Sep 2018

It is an impressive hotel. The service is impeccable too. It is in s more secluded area, which we really like.

10/10

Exceptional

05 Aug 2018

Zeyuan

amazing hotel

很棒的酒店，装修非常老干部风格。但是细节处还是体现了精致，有入住水果（当季，且不止一种）为了防蚊很贴心的给了青草油➕风油精。环境没话说，不可能找到其他那么棒的自然景观。早饭，是所有酒店里我吃到最棒的！九曲红梅做的茶叶蛋！

Partner

10/10

Exceptional

04 Aug 2018

Verified traveler

Happy stay at West Lake Guest House

Hotel was well maintained, very clean and conformable. The garden was amazing and worth the time to spend in it. Breakfast was very good with lots of variety.

Family

10/10

Exceptional

18 Jul 2018

Masterarts0117

Beautiful campus. Yes, I used the word ‘campus’ since not all people can come in the area. The campus was guarded by police or soldiers. July weather is too hot to visit in Hangzhou. I strongly recommend to provide a facility shuttle bus to take people to some popular spots. This will provide much needed short distance transportation for the customers. We noticed that many taxi drivers in Hangzhou don’t like go to places that are too close.
Hotel is great with fabulous breakfast. It is right next to West lake with Park like settings.

10/10

Exceptional

19 Mar 2018

So quiet and peaceful

An exclusive and unique property. Magnificent landscape features and even in the early spring so many things were in bloom and green. Peaceful and quiet at all times.
The concierge staff is most helpful and had immediate answers to all my questions.
The only inconvenience I experienced was the lack of an ice bucket in the room. The ice showed up, but the bucket did not. Perhaps request one at check-in.
It truly would be difficult to find better 5 star service than this in China

10/10

Exceptional

05 Feb 2018

Debbie

The best of the best

More of a resort than a hotel! Well equipped rooms that are impeccably clean. It was a rainy day when we arrived. Upon arrival we changed our clothes and went out to one of the several restaurants onsite. When we returned. My shoes had been cleaned and placed back into the closet. The grounds, the lake, the teahouse - it is all worth taking in. We would definitely stay here again!

10/10

Exceptional

02 Feb 2018

Sara

Stunning in every way

Seriously, who wouldn't want to just move in and live at the West Lake State Guest House. We loved everything about this place - every little detail! The rooms, the snacks in the rooms, the bathtub, the room service, the landscaping, the view, the buffets, the golf carts, the location. Can't wait to return!

Family

10/10

Exceptional

27 Dec 2017

Xiaoye

Luxurious rooms with a view

West Lake State Guest House is made up of villas in a huge garden by the West Lake. Rooms are very nice and comfortable. I slept well on the bed and pillows.

Partner

8/10

Excellent

27 Dec 2017

Christian

Great Hotel but not so good condition

The room is big, view is good but the condition is a bit worn out, location is pretty good too if u want to walk around the west lake

Partner

10/10

Exceptional

18 Dec 2017

Verified traveler

The whole area is incredible beautiful, room is fine, but carpet has little bit stain & has hard time to communicate in English.

4/10

Poor

03 Dec 2017

Verified traveler

Not recommended at all

Front desk service is really horrible!!! Cleaning lady is very helpful. My room tv is hard to received channels. Plus the room is old and too warm. You can not adjust the room temperature because it's automatedly set up by the hotel!

10/10

Exceptional

28 Oct 2017

Verified traveler

Beautiful surroundings at this Lovely Hotel

The hotel rooms have kept some original decor but with modern bathrooms, grand lobby, awesome gardens, & restaurants. The views & entire complex bordering West Lake are magnificent! One can just walk around the lovely grounds all day. The staff are very friendly & the food is delicious. Chairman Mao, President Obama, Premier Chou-en-lai, Kissinger, & many other dignitaries have stayed there. We enjoyed our stay immensely.

10/10

Exceptional

14 Sep 2017

sue

Excellent location inside west late, quite and comfortable, food is delicious

10/10

Exceptional

07 Sep 2017

Verified traveler

Nice place to stay! Very special location and quite, i would like to come back in the future!

6/10

Pleasant

18 Aug 2017

lao wai

staff needs training

Only deal with the managers! The other staff are lazy/incompetent and sometimes rude. Still waiting for my 2000rmb deposit to return back into my account (( pro tip: pay in cash for the deposit )) The hotel itself is nice, beautiful property! The breakfast was good and the bed was comfortable. It could have been so much better if the staff were better trained, imho.

10/10

Exceptional

01 Aug 2017

Su chuan

Excellent

Very very satisfied

Family

10/10

Exceptional

19 Jul 2017

Verified traveler

Beautiful garden-like hotel grounds!

Can't say enough how beautiful, peaceful the hotel grounds is, right next to the West Lake. Hotel staff is very good at accommodating our requests (getting show tickets, arrange taxi, room upgrade). We found getting taxi in the hotel is not a problem, the hotel also provides cart that can drive you around different buildings and to the gates. Breakfast has excellent choices. All in all, our family enjoyed very much staying at the State Guest house as well as seeing Hangzhou!

Family

10/10

Exceptional

16 Jul 2017

Christer

Heaven

If there are a heaven is this place \"heaven on earth\".

Partner

10/10

Exceptional

02 Jul 2017

Seth

West Lake State Guest House

Villas set in beautiful serene gardens on West Lake. Absolutely gorgeous and I would highly recommend it. The West Lake area is very crowded. The hotel and gardens
give you the same experience but without the crowds. Wonderful! Mao visited here many times and a G7 summit was held here with world leaders.

10/10

Exceptional

24 Jun 2017

chenchen

超越预期的完美之旅 Rather than perfect

这里的一切都很完美。员工非常友好，甚至帮我们的房间升级到1号楼。在酒店里就能看到西湖，一号楼也看得到。1号楼甚至提供了免费的下午茶和游船，虽然游船我们因为不知道而没去。非常感谢这里的所有员工，特别是电瓶车的师傅以及一号楼和七号楼的员工，服务完美。下次再来。
Everything is perfect. The staff is friendly and update our room to Building No.1. You can see the west lake in the hotel and even in Building No.1. And they even give us free afternoon tea.Thank you for every staff here to give us a nice vacation especially the shuttle bus drivers and staff in No.1&7. Hope to see you soon again.

Family

10/10

Exceptional

31 May 2017

ting

the best experience of family leisure

I travel often and this is so far the best hotel I stayed so far. The best service, great food, and the incomparable garden design by West Lake. I love the modern Chinese design of every little detail in the hotel building #8. Will come back for more vacations in the future.

Family

10/10

Exceptional

11 Mar 2017

Verified traveler

Restful

Beautiful location, great staff & privatcy.

Partner

6/10

Pleasant

11 Jul 2016

Verified traveler

Terrible hotel staff. I have never experienced such terrible staff anywhere else

10/10

Exceptional

20 Dec 2019

jing

酒店环境很好，设施齐全，早餐和自主餐味道很好，价格也算合理，值得入住

Business

10/10

Exceptional

14 Dec 2019

Yu Wei

仿佛回到古時的西湖，沒有人擠人，不會嘈雜，寧靜又悠閒漫步其間。下次还會再來。

Friends_and_family Family

10/10

Exceptional

27 Nov 2019

Chungni

非常幽静的酒店。

Self

10/10

Exceptional

12 Nov 2019

Verified traveler

餐飲精緻美味，庭院本身就是景點，服務人員很專業，不愧是接待外賓的場所

Leisure Partner

10/10

Exceptional

27 Sep 2019

Dukhyun

서호 힐링

서호 주위에 너무 한적하며 아름다운 숙소 였습니다 직원들도 친절하며 힐링할 수 있는 시간이었습니다

Friends

8/10

Excellent

05 Sep 2019

Siu ping

旅遊西湖必住

房間較舊。水喉花灑殘舊漏水。
園區環境優美、服務好！

Friends

10/10

Exceptional

31 May 2019

Bao Chung

環境優美，無與倫比

Family

8/10

Excellent

09 May 2019

Verified traveler

风景绝佳，室内空气有待改善

酒店园林景观优美，西湖美景尽收眼底。餐厅食物不错，服务有待加强。可惜室内大厅使用的空气清新剂味道像杀虫剂，引发过敏反应，希望能改善

Family

10/10

Exceptional

08 Mar 2019

Chunhao

本次住宿8號樓，因家庭旅遊訂兩間房，入住時前枱貼心安排連通房，房間很棒，整體服務也很好。最喜歡的是飯店本身自帶的庭園及西湖景觀，不用人擠人就可以悠閒的享受美景，真是太棒了！下次來還是會選擇這裡。

Leisure Family_with_children

8/10

Excellent

30 Dec 2018

oliverwestall

Good old state hospitality at the serene West Lake. Very pretty garden and the Chinese restaurant is hard to fault. The room is starting to show its age but it’s still kept reasonably clean. Overall a very pleasant experience and will visit again.