Sheraton Grand Beijing Dongcheng Hotel

10/10

Exceptional

30 Jan 2026

Yixin

great

6/10

Pleasant

31 Dec 2025

Daniel

Location is just next to a subway station which is convenient, 30 mins subway would go airport. The property is nicely kept. The buffet breakfast is in good quality and the staff was nice to remind me the use of Mei Tuan coupon to save much. The ONLY ONLY but serious issue is that the temperature control in the room does not work and the temperature has been extremely high at over 25 degree C

Business Self

8/10

Excellent

05 Nov 2025

Albert

Breakfast has limited choices.

Business

10/10

Exceptional

03 Nov 2025

Vitor hugo

The place so beautifully cleaning lots restaurants close

Business Friends

10/10

Exceptional

14 Oct 2025

Gail

Lovely hotel, spacious rooms, and great nearby restaurants!

Leisure Friends

10/10

Exceptional

09 Sep 2025

Lizhen

Stayed couple of weeks there. Location, staff, property management all great. Couldn’t find anything bad to say. Highly recommended.

Leisure Family

10/10

Exceptional

08 Sep 2025

ali

Nice and clean rooms.

Business Self

10/10

Exceptional

10 Aug 2025

Xuekun

Clean beautiful property with great dining options

Leisure Family

10/10

Exceptional

29 Jul 2025

Qiuping

Big thanks to the front desk team for being so patient and helpful throughout our stay. The room was super clean, and the buffet had so many options — the kids loved it!

And a special shoutout to the staff at check-out — your warm and welcoming attitude made us feel at home. We’ll be staying here again next time!

Leisure Family

10/10

Exceptional

25 Jul 2025

Krystle

My stay was nothing short of exceptional. The room was impressively spacious and impeccably clean. Mornings were a delight thanks to the extensive breakfast buffet, featuring a wide array of culinary options from flavorful local dishes to classic American favorites. Special mention must be made of Yummy Restaurant where the food and service provided were exceptional. The hotel’s location close to the major landmarks are a major bonus. Highly recommended for both leisure and business travelers!

Leisure Partner

10/10

Exceptional

28 May 2025

Chunyi

A good place to stay

6/10

Pleasant

26 May 2025

miguel

The sauna steam area and mens room and pool wasn't as clean as would expect from a 5 star hotel.

Business Partner

10/10

Exceptional

03 Apr 2025

Danny

My First Staying Experience at Sheraton Beijing

I was satisfied with my stay in this hotel. Staff were polite and friendly. My room was spacious. Most importantly, the pool was long enough, even though at times, it was a bit crowded. My only comment was the unavailability of a business center for guest use. (Its center was restricted for privileged guests.) I did inquire the availability of such facility prior to my booking and was told that it existed, but no mentioning of privileged guests was given. I would have brought my own laptop (prefer not to do that during my vacation) or booked some other hotel. At the end, I was given the privilege to only visit the center and use its computer ONCE... this was somewhat disappointing. I started my trip in Vancouver and now continuing with my trip in Hong Kong. The hotels in both cities provided desktop computers, printers, etc. for general use. (Otherwise, why would I be able to type in this comment now!) There will not be much overhead to set up a business center for general use and it will bring much convenience to guests.

Self

10/10

Exceptional

15 Dec 2024

Wend

Everyone is very friendly and helpful. Not to mention the variety of breakfast was huge. One day I was late for breakfast and they are already serving lunch, I asked for a togo coffee and they gave it to me free. The area it located has multiple other big hotels too and it makes me feel safe even i was out till mid night.

Leisure Self

10/10

Exceptional

01 Oct 2024

Jing

Good service!

Leisure Self

8/10

Excellent

31 Aug 2024

Humberto

Clean hotel and staff was friendly.

Business Self

10/10

Exceptional

22 Aug 2024

Ander

Excellent!

Leisure Self

8/10

Excellent

05 Aug 2024

Michelle

Great location

Business_and_leisure Family

8/10

Excellent

21 Jun 2024

paul

Nice clean hotel! Area around hotel was convenient. Next to a mini shopping mall, with
a market and many restaurants.The beds were comfortable, the staff were nice. But, the a.c. in our room was a bit noisy.The subway station was a bit of a walk, about 15 minutes. Overall I enjoyed my stay.

Leisure Family_with_children

8/10

Excellent

12 Jun 2024

XIN

A nice place to stay for doing business in the northern part of the city.

Business Self

10/10

Exceptional

03 Jun 2024

JUN

早餐品种丰富

10/10

Exceptional

22 May 2024

Jing

Good location and good services

Leisure Family

8/10

Excellent

04 Sep 2023

Rebecca

Location is great.

Business_and_leisure Self

10/10

Exceptional

19 Jun 2023

Wugang

Awesome

10/10

Exceptional

18 Oct 2021

hai

It is nice hotel

Business Self

10/10

Exceptional

12 Sep 2019

Verified traveler

Poor wifi.and intenational communication
Language barrier

Business_and_leisure Self

8/10

Excellent

24 Jul 2019

Verified traveler

good business hotel in quiet area

Good business hotel in quiet area, great if you want to get away from busy, crowded areas like Shinjuku or Tokyo station but still close to major entertainment and business centers Harajuku, Shibuya and Shinagawa.
Free Shuttle bus to Meguro station is convenient, runs every 15 minutes.
Easy transportation options to and from Haneda and Narita airports.

So so fitness center. Nice lap pool but can get crowded sometimes.

8/10

Excellent

11 Jun 2019

Dr. Amrut

Very comfortable stay

A very good property with everything in lines of what a would be expected to be!

10/10

Exceptional

07 Jun 2019

Verified traveler

Bed is like sleeping on clouds, amazing facilities, great location with western and Chinese shops within 200m

Business Self

10/10

Exceptional

09 May 2019

Zzz

Good but expensive.Good Good but expensive. expensive.

10/10

Exceptional

29 Mar 2019

Florence

Another great choice!

Chinese restaurant did excellent job! I like this hotel - highly recommended -

10/10

Exceptional

23 Mar 2019

Susan

Nice!

Really liked this hotel and would recommend it for business stays.

10/10

Exceptional

10 Mar 2019

mark

Best hotel in Beijing

Very smart clean and comfortable. Great food. Great service.

10/10

Exceptional

29 Nov 2018

Verified traveler

Nice hotel with good amenities and friendly staff.

10/10

Exceptional

25 Oct 2018

carol

5 stars

Great place. Fairly close to subway and taxis usually available quickly. A la cartel worked for us at breakfast.

Partner

8/10

Excellent

12 Oct 2018

Shahar

Top quality

Top grade hotel. Large room fully equipped. Iron and board. Wifi. Great gym. All day dining and a Jap and Italian restaurants.
30-40 minutes from airport.

10/10

Exceptional

21 May 2018

Josh

Good quality

Very happy with the hotel. I enjoyed the room which i was upgraded too. This was because they had some conference and book out my nonsmoking room and only had a suit left. So the service was well received. The restaurants have a wide variety and are extremely good. The breakfast and dinner at feast is really good catering for western and Chinese so truly enjoyable, added to that it’s very tasty.
Enjoy

10/10

Exceptional

03 May 2018

Brian

Great hotel, staff went beyond expectations.

Had trouble exchanging money at Bank of China, they sent a staff member with me to the bank to help in the process.

10/10

Exceptional

17 Mar 2018

Tammy

it was a good stay. We had dinner in the Italian and Japanese restaurant; very good food especially the Japanese.

8/10

Excellent

14 Mar 2018

Verified traveler

Nice hotel and comfortable room

The room is comfortable, but the strong smell of problably detergent or old smoking not good. ALL others very good

10/10

Exceptional

23 Aug 2017

WIlliam

Nice hotel to stay

Very convenient location and easy access to airport, restaurants and major attractions. Facilities are all new and clean and stuffs are friendly. Space to improve on the breakfast offered.

8/10

Excellent

31 Jul 2017

Verified traveler

Nice hotel. Excellent for the business traveler

Clean rooms. Attentive staff. Stayed 10 days for business and had no complaints.

10/10

Exceptional

10 Feb 2017

Charles

A place where Google works.

On business with meetings with a local utility company.

10/10

Exceptional

29 Aug 2016

Marianne

First time in Bejin

It was my first time in China, and staying at this hotel, have made my visit very enjoyable. Fantastic staff!
Thank you.

6/10

Pleasant

25 Jun 2016

Huei

Average, a little pricey in view of the condition

Near to my meeting place

10/10

Exceptional

20 Jun 2016

sunny

Very good hotel. A lot of nice food close by.

We are 4 people in our family. The hotel bed is double size. Good for one Adult and one kid.
Very clean room and big. Love it.

10/10

Exceptional

31 May 2016

Mirta

Perfect stay

Great location for business travel. Restaurants, park and supermarket close to the hotel. Efficient staff. Beautiful room and bathroom. Excellent!

8/10

Excellent

29 Feb 2016

Verified traveler

Hotel was very spacious & modern but far too busy & noisy.

10/10

Exceptional

26 Feb 2016

Benjamin

Excellent

Very nice hotel, good service, got upgraded! Nice!

8/10

Excellent

08 Feb 2016

John

Very nice hotel

Excellent hotel. great service.

10/10

Exceptional

28 Oct 2015

YI-CHUN

Great stay

My stay is awesome! But around the bath tub, there is some sticky dirt...

10/10

Exceptional

28 Aug 2015

Kathy

Amazing concierge staff

We stayed with a group of seven for the 2015 World Track championships. None of us had ever been to China and most of us don't travel internationally very often. We were a big messy loud group of Americans and the staff at the Sheraton treated us so graciously. The concierge staff especially helped us. Thank you so much to all of them.

10/10

Exceptional

17 Aug 2015

Elmer J Fudd

Quick stayover

The hotel was easy to find and we checked in with ease. The staff were the best part of the experience. When we got to the room we were met by the usual high standards of a Sheraton. The only grumble was that the WiFi was troublesome and we had to pay for a troublesome service. Other than that, it was a fab experience.

Family

8/10

Excellent

01 Aug 2015

Verified traveler

Convenient hotel

good rooms, good location and well maintained - was there for business and it did the job

10/10

Exceptional

01 Jul 2015

Larr

A most pleasant visit.

A western cultural oasis that was both a jolt and a welcome change, after three months in rural China. The multicultural amenities made the transition easier and especially the food choices which allowed sampling of old favorites as well as the daily Asian options that have been my staples and prefered choice for these last few months.
Overall a most pleasant visit.

6/10

Pleasant

16 Oct 2014

Verified traveler

Hardware good; software (i.e. people) so-so

My overall experience and rating of this hotel would be five stars if I didn't receive several text messages about \"beautiful\" girls and their implied \"services\" on my international mobile phone shortly after checking into this hotel...

8/10

Excellent

07 Oct 2014

james

Luxury hotel

Great hotel but in a commercial district. For a visitor to China the location wasn't ideal

8/10

Excellent

24 Sep 2014

AW

Good Sheraton just need consistency

Was here for business trip with a colleague. Due to delay I checked in at 5AM. I book through hotels.com and the confirmation state include breakfast. But my colleague said during checkin they said it didn't, weird.

Overall design was nice, finishing is not bad too quite luxury. The pathway can be confusing and not enough direction signage. Hotel location on the address is written North East third ring road, but geographically it's on the middle of North third ring road. The surrounding is office and there are some nice restaurant nearby, plus there is a cinema nearby too. But location wise is a bit uptown, however not far from Chaoyang Wai.

Room design and size was nice. Here's some pro and con.

Pro
Room is nice. Clean layout. High tech media hub that is hidden nicely. Amenity is nice. Walk in rain shower, gotta love those. The rest are just great, clean and functional like a Sheraton should.

Con
Bathroom design is weird, there was 2 doors, no locks and it doesn't close tightly. The rainshower leaks badly to the main bathroom, I guess the rubber seal is not enough and you just have to make a fortress of towels. Last the walls are paper thin and you can hear the water running through the walls in the morning, if your neighbor take a shower. There is a small place for soap in the shower, but it's really small.
All of these issue are hardware, so I doubt they can fix it. So just best to know your way around it.

Here's a small thing, I put my pajamas on the bed and when they were cleaning the bed. Instead of putting it back on the bed, they just left it on the table. Something the housekeeping or a bit of training can work on, I've experienced this in other hotels where housekeeping would help fold and put my pajamas back nicely on the bed. They did do it on the second day, just training and consistency is needed.

On a final room note, the housekeeping push the bell notoriously like 3-4 times non stop on Sunday 10AM asking if there is laundry, I thought they are suppose to bell once and wait a bit instead of pushing non stop. I know there are a lot of rooms to serve, but at least wait a bit? Again, training.

Breakfast was good and decent, many options. Including the Sheraton signature restaurants. There seems to be 3-4 restaurants. But didn't have time to try it this round. Though the kitchen counters could use cleaning a lot, as it gets really messy all over the place due to volume of people eating. They should assign someone to just keep cleaning, otherwise the furniture and kitchen will stain over time. They don't proactive serve coffee, so you need to look or ask; then some time they serve you the coffee without spoon. So just some training a will fix this quickly.

8/10

Excellent

25 Jan 2014

Verified traveler

Good Sheraton

Spent 1 night on the club level, taking advantage of the club lounge. High quality all around. The room's air quality was better than the common spaces. Beijing's air quality was abysmal at the time.

8/10

Excellent

20 Dec 2013

ED M

Nice hotel, business oriented, not tourist

This is a quality hotel. I picked it because it was close to where I was meeting people (Beihang University). The surrounding neighborhood doesn't have tourist attractions in walking distance. I walked a lot, always felt safe. Only possibly negative comments - the pizza in the Italian restaurant used Chinese mushrooms ... odd taste. While not bad, I've also found better English skills at other hotels in China.

4/10

Poor

17 Oct 2013

robert Johnson

staffs speak very little English.

I will not stay there again

10/10

Exceptional

08 Oct 2013

Verified traveler

Lovely hotel and great help from the concierge

The purpose of our trip was to see The Killers in concert. We could not get tickets unless we were in Beijing, so I contacted the concierge and they were able to get the tickets in just a few days! We were pleased when we arrived to a gorgeous, comfy room, and our tickets were delivered within hours of our arrival. We especially enjoyed the Dim Sum lunch in their Chinese restaurant. We will surely stay here again on our next visit to Beijing.

8/10

Excellent

26 Aug 2013

Chan

Nice hotel in nice area

I like the location, not a busy area, nice restaurants and supermarket around.

Family

10/10

Exceptional

23 Aug 2013

Sudha

great hotel in the center of all activities

Freindly staff and good service. Buffet breakfast was adequate. Great service fro the front desk. Checkout a bit slow. Cashing money seemed too slow too.

6/10

Pleasant

18 Apr 2013

Despatae housewife 007

Lovely hotel,but rooms are REALLY VERY HOT

Had a four night stay as a start to a tour in China. Was a good hotel, clean and Western. But the ac really doesn't cool the room down. I am talking 24 C at night in room!! This is terribly uncomfortable. Tice an engineer was sent to fix ac. But it did not cool room down. they opened windows for us but the noise on 18th floor was noticeable. Eventually they broight in a fan. And our room smelt of smoke. That on a no smoking floor is unacceptable. Tip. Ask for a fan. It helps

10/10

Exceptional

24 Feb 2013

Jeanette

Service excellence

Staying at the SheratonnHotel Dongcheng is an outstanding example of how you should spend a holiday. The quality and cleanliness of the rooms and facilities could not be questioned. The pool area was clean with the clarity of the water exceeding many pools in Australia! I would not hesitate to recommend this hotel to anyone who is staying in Beijing - the staff are very helpful, speak clear English and are very willing to assist in any way possible.

10/10

Exceptional

24 Oct 2012

Wen Wang

Free upgrade

Arrived at 3pm to check in but was told the booked room was not ready, so a free upgrade to Executive Floor. All worked out nicely. Slight problem was when check out, staff was not sure I have already paid online and was going to charge me again. A bit annoying but was corrected by her manager when I pointed it out. Overall a nice stay.

10/10

Exceptional

13 Oct 2012

Chan

Beautiful Hotel

Our stay was very nice, the staff was both friendly and helpful, and the food was very good. Our only problem was, since its a newer hotel, the location is not known by many taxi drivers, but other than location, the area is clean, quiet, convenient to an abundance of locations, and overall very nice.

Family

10/10

Exceptional

07 Oct 2012

ramesh

Great hotel for families

Fantastic facility. Breakfast buffet was the best offering of all the places I have been to.

10/10

Exceptional

25 Jan 2012

Verified traveler

number one