Taj Hotel & Convention Centre, Agra

India , Agra
Agra, Taj East Gate Road Uttar Pradesh
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100 reviews shown

10/10

Exceptional

27 Feb 2026

Nimratpal Singh

Everything was great !

Family_with_children

10/10

Exceptional

20 Feb 2026

Adam

Yes. Excellent condition, spotless with required amenities

Friends_and_family Family

6/10

Pleasant

15 Feb 2026

DEAN

Below average service at breakfast. Twice our orders were forgotten. Coffee and tea were served in cups. For a hotel of this standing it really should be served in pots. At breakfast, although there are a lot of staff available it doesn't feel at all coordinated.
Souk: Excellent service and good food.
Samiana: Very good service and below average food
Poolside: Very slow service and average food. Staff friendly.
Concierge and taxi: Excellent
I used to be a food and hotel critic for a well known international company. The hotel, I feel, is trading on style over substance.

Leisure Partner

10/10

Exceptional

14 Feb 2026

SomitraSR

Very good staff and clean environment

10/10

Exceptional

13 Feb 2026

Anas

Awesome place to stay 😎 👌.

Leisure Family_with_children

10/10

Exceptional

05 Feb 2026

Richard

Excellent historic hotel with great service! Restaurants on site are also very good

Leisure Partner

10/10

Exceptional

03 Feb 2026

Deepa Ramachandra

Wonderful hospitality from the check-in to checkout…staff were very friendly and attentive helping us with all of our needs …highly recommend a stay here
Rooms were excellent, clean with all the necessary amenities

Leisure Family

4/10

Poor

02 Feb 2026

Nadera

I was looking forward to staying at the Taj mahal palace. We stayed for two nights, and we were disappointed by the quality of the performances. On the one hand, the staff has little regard for customers (except for very wealthy customers). In addition, the wait and the non-chalence of the waiters at breakfast, the air conditioning that works at full capacity and the smell of humidity in our room (Deluxe room) spoiled our stay. I do not recommend this property. A visit to the premises is sufficient.

Friends_and_family Friends

10/10

Exceptional

28 Jan 2026

Dareyl

The quanlity of the service was overall excellent. My constructive feedback is towards the concierge department. They mentioned they connected with another TAJ hotel restaurant on my request to make dinner reservations. This restaurant did not accept reservations but i was told they registered my name so the restaurant was aware i was to arrive with my guests. However, the restaurant did not register my name and the manager there confirmed thisby showing me the guest list. I sought clarification upon returning to the Taj Palace but again no explanations were provided. I found this lack of communication from their end rather disheartening. I would have appreciated an explanation.
The service of Amrita, the management trainee was good. Th restaurant sea lounge was amazing boh for the food and service. The waiter staff Goydi and Kavya were excellent.Th constructive feedback that I provided to the manager Sagnik was well received. The service at the poolside was rather slow and my partner had to physically get up from our table and ask for a aiter after waiting about 10 mins. The interesting part was that it wasn't even busy in appearance and a few of the staff were horsing around by themselves. I hope that the training program for these youngsters improve as it reflects poorly on the hotel brand. The pool staff and the health club staff were all amazing notably Appa, Parmeswer and Yogesh who went above and beyond to provide amazing service.
The shamiana restaurant needs an upd

10/10

Exceptional

28 Jan 2026

Sara

A wonderful experience.

Partner

10/10

Exceptional

27 Jan 2026

Susan

Staff , amenities

Partner

10/10

Exceptional

26 Jan 2026

Javier

Great service defenetly worth the money

Leisure Self

10/10

Exceptional

25 Jan 2026

Vanessa

The staff really make staying at the hotel worth every penny. Great experience!

Leisure Partner

10/10

Exceptional

22 Jan 2026

FNU

Gr8

10/10

Exceptional

18 Jan 2026

Very friendly and helpful staff.

Partner

8/10

Excellent

17 Jan 2026

Tomonori

Property is large and grand. Staff is really keen to help however everything is quite slow and disorganised

10/10

Exceptional

15 Jan 2026

Aniket

Exceptional stay that must be one of the best in the world. Staff were extremely courteous, very accommodating, and provided top tier service. Rooms were spacious, comfortable and superbly appointed. Hotel grounds and amenities were beautiful, and you can feel the tradition. Breakfast was very good with a broad spread of fresh items, with a great sunrise to catch if you’re early as well. Finally, location is top tier to browse around some great local shops, eateries and famous grand old buildings. Will definitely visit again.

Friends_and_family Family

10/10

Exceptional

12 Jan 2026

Ashwin

Excellent hotel & hospitality by all the staff. Truly iconic. Wah Taj!!

Friends_and_family Family

10/10

Exceptional

10 Jan 2026

Deepali

Room was spotless. Extra touches like bookmark kept for my book on nightstand. Flower decorations.

10/10

Exceptional

07 Jan 2026

Bernadette

Amazing hotel in all respects - highly recommend for THE best experience in a great city.

10/10

Exceptional

24 Dec 2025

Brenda

Everything about the room was perfect, as should be expected at a hotel with this reputation and history

Self

10/10

Exceptional

23 Dec 2025

Hassen

Taj is a second home! always good, always brilliant. Huge shoutout to Jayesh- the best Butler anyone could have! Will always return!

10/10

Exceptional

18 Dec 2025

Samvit

Yes

10/10

Exceptional

15 Dec 2025

Anil

Excellent service

10/10

Exceptional

15 Dec 2025

Rushdi

Breakfast was excellent except the pancake didn't taste very fresh....

Partner

10/10

Exceptional

11 Dec 2025

CHANDAN

Exemplary room and staff. Staff better than anywhere else in the world (travelled 51 countries)

Business_and_leisure Self

10/10

Exceptional

11 Dec 2025

CHANDAN

A= room and even better staff

Business_and_leisure Self

10/10

Exceptional

10 Dec 2025

Purnima

This was the Best experience we had during our stay at Taj. We were pampered thoroughly with the hospitality ,satisfied with delicious cuisine and were made to feel special during our stay . Our room was decorated with balloons for our wedding anniversary and delicious cake was waiting for us in the room.Room had a spectacular sea view and it was kept spotless clean decorated with rose petals. Every bit of Romance created in the atmosphere and we felt the well wishes of everyone whom we connected with.

10/10

Exceptional

10 Dec 2025

Marcia

What can you say about the Taj. World class excellent. Attentive and friendly staff from top to bottom. They fulfill your needs before you know they are your needs. Excellent dining facilities. Make their guests feel like royalty.

Leisure Friends

10/10

Exceptional

04 Dec 2025

rajan

Dream come true staying at Taj Palace. One of the iconic heritage Hotel with lot’s of history in it

Leisure Self

10/10

Exceptional

03 Dec 2025

badr

I love the place

Leisure Family

10/10

Exceptional

29 Nov 2025

Shirley

Room was very clean. Staff were exceptional

Partner

10/10

Exceptional

27 Nov 2025

Michael

My recent stay was over 30 years from my last visit.

Amazing, as ever!

10/10

Exceptional

27 Nov 2025

Hayden Daniel

The Taj Mahal Palace Hotel, Mumbai is pure magic. From the moment you arrive, you’re surrounded by elegance, history, and world-class hospitality. A heartfelt compliment to the entire team—every staff member, from the chauffeurs and housekeeping team to the managers, is exceptional. The warmth, professionalism, and genuine care shown in every interaction made the stay truly special. The wonderful restaurants, incredible cuisine, and the serene swimming pool only elevate the experience. Staying at the Taj isn’t just a visit—it’s an unforgettable memory. Look forward to my next visit

Leisure Friends

10/10

Exceptional

12 Nov 2025

Shaney

The staff were amazing from check in to departure. All our requests were fulfilled without any delays, the care and generosity towards my daughter was superb

Friends_and_family Family

10/10

Exceptional

12 Nov 2025

Anthony

Everything about the hotel is first class

Partner

10/10

Exceptional

10 Nov 2025

Bhupinder

Best hotel and service

10/10

Exceptional

09 Nov 2025

Nehad

I travel a lot for both work and leisure. I can honestly this was one of my favorite hotels, ever that i've staying in. It made my stay in Mumbai so memorable, from the rooms, and impecabbleservice in every department of the hotel. Already planning my trip again to stay at your property. Wow!

Business Self

6/10

Pleasant

05 Nov 2025

Rajashekar

Stay was great with good facilities and warm welcome and customer service but the food was a disappointment.

Leisure Family

10/10

Exceptional

26 Oct 2025

Sagar

Amazing stay! Hands down the best hotel in the world. The staff will go above and beyond for you. Amazing food and drinks. Multiple options to try from and each better than the last

Leisure Family

10/10

Exceptional

25 Oct 2025

Philippa

Beautiful hotel, caring staff

10/10

Exceptional

17 Oct 2025

Dhaval

Amazing Hotel.. Exceptional service.

Leisure Family

10/10

Exceptional

01 Oct 2025

Des

Third time I stayed here. Came back after 20 years. Incredible level of hospitality but not the Royal standard of 20 years ago due to far more guests.

Leisure Self

6/10

Pleasant

28 Sep 2025

Akruti

Taj experience

It was overall a underwhelming experience. We chose the Taj Palace as it is meant to be ‘ the hotel’. But I think apart from the name and the location, we have definitely stayed in better 5 star hotels.
I’m glad we didn’t chose to spend our entire trip at the Taj- it seems more catered to the taste of foreign Individuals. The staff- whilst very friendly and helpful, overall aren’t as warm and welcoming as we found at other 5 star hotels- there’s a certain tension you feel, perhaps due to the various guests they have to please.
It’s one of those things ticked off the list- but certainly won’t be rushing back . The food, condition of the rooms, staff etc are much much better at other hotels in Mumbai particulalry The Fairmont.
The buffet especially was relatively underwhelming and it honestly beggars belief that pastry chefs in India can’t manage to make many egg free options - honestly?

Friends_and_family Family

6/10

Pleasant

15 Sep 2025

Sara

It’s hard to write this review because there is so much to love about the Taj Palace. Starting with the beautiful housekeeping and room service staff—the way my room and stay were cared for was most apparent there. Sony who I did private yoga sessions with, and the young woman who provided Ayurvedic treatments awesome.

Nidhee, the Assistant Front Desk Manager, went out of her way to make my stay exceptional. She is absolutely phenomenal and the hotel is lucky to have her.

That said, there are too many men in upper management who do not seem to care. Some of this may be timing, some very poor training, but it left a strong impression. Protests began the day I arrived, and by days 2 and 3 the hotel was closing its gates, bringing in more police, and strongly advising I not leave.

On day 2, I went to the gym where a male staff member commented that I was “the girl who got the massage yesterday” and then said my room number out loud in front of others. I was stunned. Yes, I had, there had been an issue with the booking. But for a staff member to speak about a guest’s private experience from another department was highly unusual and made me feel very uncomfortable.
When I spoke to management they offered to upgrade my room, but between not feeling safe I asked to leave early and be refunded for the 2 nights They said no problem and I left early the next morning. When Expedia contacted Taj for the refund they refused. Really poor customer support and dishonest experience .

Business_and_leisure Self

10/10

Exceptional

07 Sep 2025

Kishan

One of the best hotels to stay in the world.

Leisure Partner

8/10

Excellent

05 Sep 2025

rashed

An unforgettable stay at The Taj Mahal Palace! Stunning location, elegant rooms, and service that goes above and beyond. Truly worth the experience.

10/10

Exceptional

02 Sep 2025

Saurabh

Of all the hotels we have stayed around the world, this was the most memorable. Every inch of the hotel has been thought out, if there is anything the staff could do, they did to make our stay more comfortable.
Here are our highlights
1. Room upgrade
2. Live music at the pool and in multiple other places in the hotel
3. Room service for anything we needed in under 30 secs most of the time
4. So many nice smiles from the staff
5. FOOD - amazing food. Cooked to perfection, there were no unnecessary spices or oils to mask the actual taste. Best food we enjoyed in our 2.5 weeks we were in India.

Highly recommended, its once in a lift time experience.

Leisure Family

2/10

Poor

25 Jul 2025

Aditya

Horrible service. EIH properties much better. Never again.

Leisure Family

10/10

Exceptional

22 Jul 2025

Nimeshkumar

Impeccable service and the staff is top notch.

Leisure Family

10/10

Exceptional

19 Jul 2025

survinder

I had an awesome stay and extremely amazing staff. Supberb place, highly recommended.

10/10

Exceptional

13 Jul 2025

Aneesh

Awesome

Leisure Family

10/10

Exceptional

08 Jul 2025

Gurtej

Business_and_leisure Family

10/10

Exceptional

07 Jul 2025

RAVNEET

Iconic hotel , first five star hotel in India with electricity 100+ year old property.
We initially booked executive suite facing city, however that was not so impressive , but then we asked for better room and we were upgraded to grand luxury suite for nominal fee and that was facing gateway of India with balcony and it was very nice and luxurious.

Leisure Family_with_children

10/10

Exceptional

04 Jul 2025

Ayman

We booked the Taj Mahal Palace in Mumbai for our honeymoon and had the most amazing experience! The staff were friendly and professional. The location is surreal near the seaside with a breathtaking view. Our favourite place was by the pool or in one of the many restaurants!

Leisure Partner

2/10

Poor

03 Jul 2025

Marcelo

Avoid at all costs...very unfriendly staff. They keep harassing guests. Never solve any issues. Never clean the room. They take forever to do any sort of laundry. Will take twenty minutes to serve a minuscule cup of tea at breakfast. When concierge was asked what places he would recommend to visit around Mumbai he basically had no idea. He literally said 'you can Google things and look at photos.' Another concierge kept smiling and laughing while I complained my room hadn't been cleaned that day. Avoid avoid avoid.

Leisure Self

10/10

Exceptional

19 Jun 2025

Marc

Staff superb and hotel

Self

10/10

Exceptional

17 Jun 2025

Dipti

Great hotel amenities and friendly staff.

10/10

Exceptional

13 Jun 2025

William

vibrant scene … great location many options on property …

Business Self

10/10

Exceptional

14 May 2025

Keyur

Allround excellent

10/10

Exceptional

10 May 2025

John

TAJ MAJAL PALACE

AMAZING PLACE—- like a dream world

Partner

10/10

Exceptional

07 May 2025

Thomas

Exceeded even my high expectations. Gorgeous hotel. Delightful staff. Don't miss the Heritage tour of the hotel with Newman.

Leisure Self

10/10

Exceptional

29 Apr 2025

Sampooran

Architecture and the history of the place is inspiring.

Business_and_leisure Family

10/10

Exceptional

23 Apr 2025

Masuma

none

Leisure Family

8/10

Excellent

23 Apr 2025

Masuma

I loved it. My experience was amazing. The only issue was that Taj charged me extra for using the minibar. I didn't know that using the mini bar was an additional charge and not included in the stay.

Leisure Family

10/10

Exceptional

21 Apr 2025

Leena

Excellent stay with wonderful and warm, friendly staff... all needs taken care of without being asked... amazing food and great variety

Friends_and_family Family

10/10

Exceptional

19 Apr 2025

Ana Carlota

Este hotel es mucho más que un lugar para dormir: es una experiencia de lujo en cada detalle. Espacios elegantes, servicio impecable y una atmósfera que invita al descanso y la admiración. Cada rincón sorprende, cada atención enamora. Un verdadero tesoro para los que buscan algo extraordinario.

Leisure Partner

10/10

Exceptional

19 Apr 2025

Karen

Definitely a first class property. Anything a traveler could desire when visiting. Some highlights were the hotel historic tour, wellness spa and the afternoon tea.

Business_and_leisure Self

10/10

Exceptional

17 Apr 2025

Family stop over in Mumbai. Had an excellent time. Place is an oasis. Shame about the checkout, eventually corrected.
Highly recommended

Leisure Family_with_children

10/10

Exceptional

14 Apr 2025

Stayed a few times now. Lovely place, excellent service and glorious food. Highly recommended.
Only downside was the checkout. Inaccuracy on the bill meant had to wait ages for them to check and redo. Missed breakfast. Shame.

Leisure Family_with_children

10/10

Exceptional

14 Apr 2025

Sunil

Sheer excellence
Service like no where else

10/10

Exceptional

14 Apr 2025

Sunil

Sheer luxury
Service like no where else

Business_and_leisure Family

10/10

Exceptional

12 Apr 2025

Vicki

It truly was a GREAT EXPERIENCE TO STAY AT THE TAJ MAHAL PALACE HOTEL. IT WAS A GREAT EXPERINCE!

Leisure Friends

10/10

Exceptional

12 Apr 2025

Dianne

One of a kind beautiful and different.

Leisure Family

8/10

Excellent

08 Apr 2025

Sameer

Excellent Location & Service

Service & Staff are excellent! Love the heritage, architecture, ambience, the outlets & restaurants, however the rooms tend to have a damp smell, they need to get rid of the carpets, esp in this Mumbai humid weather.

Business

10/10

Exceptional

06 Apr 2025

Neeta

Excellent stay

Business_and_leisure Family

2/10

Poor

02 Apr 2025

Mohit

I have booked a special room for my father during his mumbai trip . but hotel staff change the room on the spot . i have book the city view room on the extra charges but they provided very low budget room which is very unethical . i am ver disappointed with their service.

Business_and_leisure Family

10/10

Exceptional

27 Mar 2025

Vineet

Commendable customer service by the whole team.

Leisure

10/10

Exceptional

22 Mar 2025

Hassan

We were treated like royalty. We were given the Tata suite as an upgrade and it was something out of this world.

Business_and_leisure Partner

10/10

Exceptional

19 Mar 2025

Ann

wonderful

Fantastic hotel.
an amazing experience
The only negatives are;-
music in the club lounge is terrible.
needs to be changed to either Indian or something more contemporary.
The same dog that barks incessantly every night from around 2am needs to be chased away.

Partner

10/10

Exceptional

14 Mar 2025

Smeeta

The service was slow - check in took one hour and hard to get servers attention at buffet breakfast (servers not assigned to groups of tables, so many servers going around but not anyone specific to turn to).

Leisure Family

10/10

Exceptional

11 Mar 2025

Farah

Put this on your bucket list

Shld be on everyone's bucket list to at least spend a night or two at the Taj Palace part of this hotel. A phenomenal experience of hospitality, history and luxury. An oasis in Mumbai's chaos of sound, color and smells. Best service and cuisine I have experienced.

Friends_and_family Family

10/10

Exceptional

06 Mar 2025

Joseph

Beautiful heritage property

This is a beautiful, historic property, built on the waterfront of Mumbai. The heritage tour is a must-do, to hear about the history of the building. The rooms in the older, palace wing are spacious and tastefully done. The service, like the property, is impeccable.

Partner

10/10

Exceptional

23 Feb 2025

karen

Beautiful old colonial hotel with amazing staff- recommend the historical tour

10/10

Exceptional

17 Feb 2025

pankaj

Impressive place to stay

Leisure Partner

10/10

Exceptional

15 Feb 2025

Mayank

Our stay was comfortable

Leisure Partner

10/10

Exceptional

13 Feb 2025

Diane

Oh you must stay here!!!

Amazing historical hotel. We had the club floor package which included club room fit breakfast, high tea, and cocktail hour. The staff, the ambiance, everything beautiful and gorgeous!!

Partner

10/10

Exceptional

08 Feb 2025

Harjeet

Excellent stay, once again!

Leisure Family

10/10

Exceptional

07 Feb 2025

Deborah K

What’s not to like? Everything is clean, comfortable and delivered by gracious staff members

Leisure Partner

10/10

Exceptional

06 Feb 2025

andrew

Iconic luxury hotel with harbour views, breathtaking interior, lovely pool area with outdoor dining, a variety of excellent dining options inside, and the most friendly and attentive staff. Doesn't get better than this.... Look forward to returning.

Business_and_leisure Partner

10/10

Exceptional

04 Feb 2025

Howard

This is a lovely classic and elegant hotel. The service is incredible and I felt pampered. While the hotel is more than 120 years old it is very well maintained.
No issue whatsoever

Self

8/10

Excellent

02 Feb 2025

Angela and Mark

The hotel is magnificent, beautifully maintained and full of history. It was like staying in an art gallery. The general staff(cleaners and restaurant staff) were incredible- friendly and helpful. Unfortunately we did not find the reception staff that way. They were dismissive and misleading at check out.

Leisure Family

10/10

Exceptional

19 Jan 2025

Rajiv Mukundlal

👍

Leisure

8/10

Excellent

13 Jan 2025

Amina

The garden is amazing and the rooms style amazing and comfortable

Business_and_leisure Family

10/10

Exceptional

08 Jan 2025

Shashank

Fantastic customer service, great location and every sight is a reflection of great Indian art and grandeur! Beautiful inside and out

Leisure Family

10/10

Exceptional

05 Jan 2025

Mercedes

This is an unforgettable experience to stay at the Taj Mahal Palace. It is absolutely beautiful, elegant, extraordinary with its art gallery & art displayed throughout its walking halls, award winning restaurants, pool, shops, and an actual history tour offered free by the hotel(Percy was a wealth of knowledge and class in his explanations bringing it all to life).The rooms are exquisite w/views directly to the sea and Gate. Well worth a stay.

Leisure Family_with_children

6/10

Pleasant

05 Jan 2025

Saeeda

Not the 5 star hotel you expect, check in took 1 1/2 hours, roll not very clean (just look at corners that haven’t been cleaned for weeks). Curtains has cigarettes smoke in them, though it should be non smoking!
Butler and floor staff are very good in taking care of you during the stay.

Leisure Family

10/10

Exceptional

28 Dec 2024

Roya

The best experience ever in any hotel around the world.

Leisure Self

10/10

Exceptional

28 Dec 2024

Ami

Leisure Family