Mels Weldon Dongguan Humen

8/10

Excellent

02 Jul 2024

KIN FAI GARY

Exceptional quality of facilities with such reasonable price. However, dont expect anything fancy for dinning near hotel.

Leisure Family

4/10

Poor

15 Apr 2024

HYUN

Not good

Business

2/10

Poor

31 Aug 2019

JENNYR

The hotel room and hallway had an awful muggy odor that made my lungs hurt. I would not recommend staying at this hotel as there are better options. The images are very misleading and it is overpriced. You are much better off staying at the Grand Mercure across the street.

Business Friends

10/10

Exceptional

10 May 2019

Verified traveler

Very nice

Business trip stay. Beautiful room with an amazing bathroom.
Very nice especially for the location

10/10

Exceptional

03 Apr 2019

Verified traveler

The hotel was very nice but limited choices for dining though.

Business Partner

6/10

Pleasant

14 Feb 2019

Verified traveler

Rooms a little tired.
Bar closed during our stay.
Cafe also closed .
Wifi terrible in room- no connection what ever.

Business Partner

4/10

Poor

26 Sep 2018

WING SZE ANNA

Old, not clean, air-con noisy, bad smell

The 1st room we stayed is with bad smell, the air-con is noisy and the telephone is not working. We complained to front desk and they changed another room for us. But unfortunately the 2nd room is more worst than the 1st one : the room is very old, not clean, still with bad smell, the air-con is noisy and not cool enough.

We have the breakfast at the cafe on 61th floor, the table was not tidy up and the tableware were dirty.

We may not stay again next time.

Friends

8/10

Excellent

02 Jul 2018

Verified traveler

Good location

4/10

Poor

23 Apr 2018

jam

Good location but Aircon was terrible

Aircon is terrible, tv needed fixing before use. Breakfast was mostly Chinese food. The room is big but bed was too soft. Outside corridor have a weird smell. Elevator smells like food. It’s my second time in this hotel. The first time was not like this. I hope they improve since location is really good and the rooms are huge.

6/10

Pleasant

09 Apr 2018

Verified traveler

Nice Hotel but not clean

This Hotel has a great location and view with it being centered in the middle of so many shops and restaurants. However, the room that I was given was not up to 4-5 star status. There were huge stains on the carpet, peeling wall paper on the walls as well as peeling upholstery on the headboard of the bed. Some of the decorative pillows also had large stains.

6/10

Pleasant

13 Dec 2017

Verified traveler

Cost-cutting hotel

The hotel was much better when it was under Sofitel group. Now it's abit rundown although the facilities are still in place. My room had carpet stains, and the bed's headboard leather is peeling. Sofitel used to give complimentary fruit baskets with every stay, under mels Weldon they no longer do so. Also, don't bother buying their buffet breakfast, the selection is quite sad. The hotel also recently cut out their English movie channels in a cost-saving bid. All these really makes a long staying customer seriously think of switching

10/10

Exceptional

18 Jul 2017

Toh

Best hotel around the area, good view

Good service n worth the price for the 5star service

8/10

Excellent

24 May 2017

Kam Yeow

A very good choice. Strongly recommend.

Clean, quiet spacious room. Shopping area the hotel convenient to go around. After 7.30pm is bit quiet around the hotel.

4/10

Poor

15 Apr 2017

Melissa

Below Average

The worst customer service at any hotel I have ever stayed at. Hotel is in fair condition with old and worn areas at every turn. The hotel also smelled like a giant air freshner that was much too strong. I would not recommend this hotel to anyone.

4/10

Poor

03 Dec 2016

mary

very modern luxury hotel but not to clean

the stay overall was just ok more for local people than a business traveller the best was the position although for a reasonable new modern luxury hotel the cleanliness was way below standard.Needs to get staff that now a little bit of english definately there is no english. food a wide variety but more Chinese and the quality not so good, comfort of the room was ok although the cleaning for such a nice hotel should have been much better

6/10

Pleasant

12 Oct 2016

mj

Nice newer hotel with lack of service.

The hotel itself is new and nice. The hotel staff is not knowledgeable. They don't even honor their respective website. I paid for the one bedroom suite and it states clearly that it comes with lounge acess. The staff told me they never heard about lounge. I show them on my phone, but unfortunately they don't read English. They told me the manager will get back to me the next day, then I was told he will be back in 3 days. Who has time to wait for 3 days when the question needs to be handle now. Nobody is there to help you with any service.

8/10

Excellent

02 Jun 2016

Kam Yeow

If I will to go for golf trip it is not so good.

Everything around is satisfactory, except that the lift is not that friendly. If you want to go out you need to change lift. There is no direct lift.

10/10

Exceptional

22 Apr 2016

Ron

One of the better hotels in Humen

This hotel is still quite new and the amenities are geared towards Westerners. The area around the hotel is a little dodgy but the hotel itself is great.

Lobby is on the 10th floor. Staff is polite and check-in was quick. When I got there, there were no non-smoking room anymore and the person decided to upgrade my room which still met the non-smoking requirement.

The room was very nice and large. Even though it was an upgrade, there were little details that still set this hotel apart from the truly high end hotels. The mirror in the bathroom was cracked, the shower door did not close fully allowing water to creep onto the bathroom floor, needed a more thorough vacuum and the remote has little battery left.

The internet was a little spotty but this is always the case in China because of the filter the government puts on so speed suffers.

Otherwise the room was better than expected. The area around the hotel is ok during the day but a little dodgy at night. There is also a stinky river closeby but you cannot smell it until you are close to it (walking).

8/10

Excellent

10 Nov 2015

kash

Business Trip

Hotel facilities are more than adequate and staff friendly at all times. Rooms have all the accessories you'll need. Restaurant on 8th floor is excellent. Generally very good all round.

10/10

Exceptional

01 Nov 2015

Janice

Nice hotel close to shopping

I love the location of this hotel. You can shop till you drop. It's our last stop in China, so we buy a lots of things, then off load in our hotel room and continue shopping. The prices are great! We take Ferry to Hong Kong which is about 5 min Taxi ride from the hotel. We can check in our luggage for our flight from Hong Kong to US before get on the ferry. Best of all, there is no line to wait!

4/10

Poor

24 Oct 2015

david

Room too hot

The is the former Sofitel. The hotel is quite beautiful, but incongruous at 60 floors in this city.
My room smelt of disinfectant or some horrible air freshener.
I could not figure out the twin air conditioning controls and neither could 3-4 people sent up to help. The result was that my room was too hot and the air conditioner kept on going on and off all night long for no apparent reason. It did not cool the room. The room itself was quite large and very nice. Beautiful bathroom. The hotel was pretty empty it seemed. My business partner and I were the only ones at breakfast on the 60th floor at 7:00AM. I can't explain it, but the hotel gave me really bad vibes. Would not stay here again even though there are not many decent choices in Humen.

10/10

Exceptional

23 Aug 2015

Esther

Good business hotel.

Enjoyed the stay. Room was big and comfortable. Clean as well. Had a decent gym, and breakfast had a good variety.

8/10

Excellent

14 Jul 2015

Verified traveler

Good business hotel with all faculties

Hotel tailored perfectly for business users and has lots of facilities including restaurant on 61st floor
with best all round views of Dongguan. . For comfort the rooms have all the extras so no problem there.
Overall good hotel which I won't hesitate recommending tp others.

If you book thru expedia note that expedia are not easily flexible to change dates. I booked 10 noghts but upon arrival decided to stay the last night in Hong Kong at another hotel. It was torture getting the last day refunded by phoning Expedia although Hotel staff were friendly and helpful. Expedia need to be more flexible for business travellers.

4/10

Poor

22 Jun 2015

R

Slippery Slope

This is not the first time I have stayed here, in a year standards have severely declined. It is obvious the hotel is almost empty, its the biggest building in Humen, if there were 100 people in the hotel it was probably a lot. Their costs must be huge, evident in the face that aircon is turned off in common areas, lights etc. I think I saw 2-3 westerners in the hotel this time when it was predominantly western visitors last time. corridors are not vacuumed, it feels dusty and moldy as a result of the air conditioning being off, its 93 degrees with 90% humidity. The hot water in my room was barely warm!! I had to request they turn it up so I could at least shave. This hotel cannot be making money, i would not think they stay afloat very long based on what I saw, I wouldn't elect to stay here again, although there are few options close by.

10/10

Exceptional

20 May 2015

Verified traveler

Hotel rooms located at high floor, good view.

Stay at this hotel many times, best hotel in this area.
Hotel rooms & restaurants located at high floor, good view.

10/10

Exceptional

22 Feb 2015

Verified traveler

Will stay again.

Good location.
Clean and good size room.
Got free upgrade! Very good service!
Will definitely stay again.

Family

8/10

Excellent

27 Dec 2014

Yiu Lung

great hotel

this was the third time I stayed in this hotel. overall the hotel was great and the rooms are comfortable especially the bathroom.

Family

10/10

Exceptional

24 Sep 2014

MarkB

Comfy beds great location

Great get a way will do again!

8/10

Excellent

07 Aug 2014

Natalie

Good Business Hotel

I've tried many hotels in the area and this is probably the best (as of now 2014) in terms of location and quality. It's right beside the Huang He shopping mall and the hotel is clean, with nice bedding, free in room wifi and lots of tv channels to go through. My only complaint would be that this property is fairly new, but workers here can't seem to take care of the property well enough. I can see cracked tiles in the bathroom, breaking appliances etc even though the hotel is so new.

6/10

Pleasant

30 Mar 2014

M Tay

Unsatisfactory

Book for 2 pax with free bfast but was given 1 pax with bfast. Had to pay extra $20+ for bfast. Their food is extremely expensive in this hotel. Room is very dim n dark. Not well maintained.

10/10

Exceptional

24 Dec 2013

Ahmad

best hotel in Humen

the hotel was a pleasant surprise, i even extended my stay another day on sunday to kick back and relax

8/10

Excellent

10 Mar 2013

Verified traveler

good hotel with good pricing

i always stay here for business. the location is convenient and hotel room is good.

10/10

Exceptional

26 Oct 2012

Verified traveler

Great hotel for business travel

One of the best hotels in Dongguan, and quite reasonably priced. I stay here every time I have an overnight in DG. I'd highly recommend it over most other hotels in the area.

10/10

Exceptional

09 Sep 2012

alex

great for bussines and family

I have spend a week in china and stayed in 3 five star hotels by far this one was the best one.
staff very courteous and helpfoul.
Room was supperb, I had all I needed for this bussines trip, room nice size, perfectly layed out to have bussines meetings inside your own room !!
only sugestion I have is to provide more internet ports because like in my case I traveled for bussines and have to work with more than 2 persons at the time using internet and we had to switch the wire between laptops every time we need conection (the good thing is that they provide free internet access).

10/10

Exceptional

17 Jan 2012

Verified traveler

Better learn Cantonese

For those of us that unfortunately do not speak Cantonese, selecting a leading hotel chain like Sofitel, should provide some piece of mind. However, the friendly staff's knowledge of English or French is very limited, thus creating a linguistic adventure for simple tasks such as getting ice cubes or room service.
Great hotel with kind staff nonetheless!

4/10

Poor

15 Jan 2012

Verified traveler

Ok for business

If this hotel is convenient for the locations you need to visit in China then try. If not avoid.

There is little of interest in the immediate vicinity.

The wireless Internet only works in the reception areas or bars.

The bar staff served out of date drinks. When questioned replaced, but later asked we pay for flat out of date drinks.

Looks like this hotel does not have sufficient visitors to keep tags like hat moving.

8/10

Excellent

28 Dec 2011

Verified traveler

Disturbing attitude of a male hotel chambermaid

In my recent stay in Sofitel Humen, I had a disturbing experience, where a male chambermaid refused to clean up my room. The reason he gave was: it is the hotel's policy not to clean up the same room a second time within the same day! Is this a reasonable policy for a five star hotel...or any hotel at all?

I reported to the manager on duty, who was symphathtic with my encounter, and promised that this same male chambermaid will not be servicing my room any more.

To my horror, this very same male chambermaid appeared in front of the door of my room the next morning, when I was still sleeping. After the door bell rang once or twice, I woke up and opened the door and saw him there, the card key he held was already at the sensor of my door. If I wasn't fast enough, he would have entered in my room...while I am still in bed!

Did the duty manager follow through the request not to allow this male chambermaid to attend to my room? If so why was he still there? Was it deliberate? What was his intention? I have no answer to these but it was most disturbing.

My stay was ruined, and so was the good impression I had with the hotel all these while.

I was a loyal guest to this hotel until this incident takes place.

10/10

Exceptional

20 Sep 2011

FRANCIS

I had a very nice stay at your hotel. People were very
friendly and helpful. Buffet was great, but you may
need to change the varieties every day..

8/10

Excellent

15 Sep 2011

David

Nice hotel and worth money spent

Pro: clean, friendly staff, security, exotic night view from high floor, love the bathroom [you will appreciate if you stay there with your partner :-)]
Con: food is expensive (few times higher than restaurants surronding!) but this is 5 star hotel :P

I will stay this hotel again on my next visit to Humen, Dongguan.

10/10

Exceptional

19 Jun 2011

Mindy

The best hotel in Humen, Dongguang

This is one hotel I would strongly recommend to stay because it is very convenient to all shopping and bus station. Hotel rooms are clean & comfortable with good view and good friendly staff.

10/10

Exceptional

02 May 2011

dennis

value for money

excellent value for money 5 star hotel.

8/10

Excellent

29 Apr 2011

yuen

comfort

easy to come and clean and comfort and the manager was smart and helpful

6/10

Pleasant

23 Apr 2011

Verified traveler

1. The housing keeping service is lousy. 1st night they forgot to supply towels. 2nd night, they forgot again despite reminders to inform the manager to check and call me back. But he did not respond.
2. There is no Wi-Fi in the room. Quite inconvenience as I am using Ipad.
3. Shower at room 3403 defective.

8/10

Excellent

30 Sep 2010

Richard

Dongguan Sofitel, Humen

This is a newly openedInternational 5 * hotel and by China standards its very well managed although there were some hiccups, like my friend's room was flooded as water from the bathtub did not drain properly and they have to be given another room. The 61st storey coffee house where we ordered our coffee the service was bad as it took 30 mins for the coffee to arrive and all of the coffee was already just warm not hot. At that moment the German manager passed by and we complained to him about the coffee. It was replaced immediately and was complimentary. Good recovery action. We will stay there again.

8/10

Excellent

21 Sep 2010

alexandre

Great, but it have everything to be much better

the Room smell!!!
it's a brand new hotel but the room smell like wet carpet. every thing is great about this place, it is really a wonderfull hotel but the room smell is something that bothers you a lot, if you can get past it you will enjoy great view, the best breakfast i had in china so far, very good price, and very friendly staff (they just need to learn a little english) but they greet you in french(funny). the hotel manager was at my check out asking about my stay. wow, they are trying really hard, i will certainly stay there again, but please, pleeeease get rid of this wet carpet smell in the room.

10/10

Exceptional

15 Aug 2010

Dennis

Sofitel Humen, Dongguan

All I can say is that this should be rated a 6 star hotel instead of its current 4.5 star rating.

Room was beyond imagination, service was out of the world and lastly, everything was topclass.

10/10

Exceptional

08 Aug 2010

tony

sofitel humen oriental

Superb hotel.5 stars every way. Would come back again.

8/10

Excellent

03 Apr 2026

Antonio

El mantenimiento debe mejorarse, especialmente duchas.

Business

4/10

Poor

04 May 2025

Chiung Fang

預訂了一間兩張大床外加一張單人床的房間，中午要check in說要到下午三點才有房，到了晚上八點回到酒店時，說沒房了所以幫我們升等到家庭房。家庭房房間很大，可是地毯有一大片是濕的，淋浴間還會漏水。服務態度可以的，但房間細節有待改善。

Friends_and_family Family

2/10

Poor

10 Dec 2019

Kwok Keung

不好，突然停电。而且，早餐差得要命！那些食物好像放了一天晚上。

Business

10/10

Exceptional

09 Jul 2019

Verified traveler

浴室が素晴らしかった。

Business Friends

8/10

Excellent

30 May 2019

Ulkoji

タクシーを呼べない。日本人客が少なくコンシェルジュ、ホテルカウンター共にタクシーを呼ぶ文化がない。宿泊客は大抵自家用車か送迎車かDiDiアプリを使用している。

Business Self

8/10

Excellent

27 Mar 2019

Verified traveler

good location

nice hotel. breakfast not good.

8/10

Excellent

27 Mar 2019

Ben

in good location

good hotel.
feeling of the receiptionist is not helpful when checkin.

8/10

Excellent

27 Mar 2019

Ben

nice hotel

good

8/10

Excellent

27 Mar 2019

Ben

good location

so far so good

8/10

Excellent

05 Mar 2019

Verified traveler

良いホテル

東莞エリアではいつも利用しています。

4/10

Poor

28 Nov 2018

Verified traveler

床頭櫃、椅子均已經斑駁
浴室的磁磚也破裂
電視壞了不換房，還說要搬台電視來換......讓人傻眼

8/10

Excellent

06 Oct 2018

PEISHAN

原先住的房間味道很大.一股好似廁所的味道,非常刺鼻.之後要求換房間.換了兩次以後才沒有味道.前臺態度不錯,沒有因換房間而態度不好.但是最不滿意的是酒店早餐稱超過80cm的小童就要收費,意味著如果有一個兩歲的小童早餐就要收取78元的早餐費.這是住那麽多次酒店沒遇過的.

Family

8/10

Excellent

16 Feb 2018

Naohiro

エアコンの調整方法

何時も感じますが、エアコンの調整方法が非常に難しいと思います、そう感じるのは私だけでしょうか？ 説明書でもあれば良いのですが！

8/10

Excellent

29 Dec 2017

KAI YEUNG KAISER

不錯的住宿

近汽車總站，交通方便，附近亦比較找方食東西。景觀開揚，值得推介！

Partner

8/10

Excellent

22 Dec 2017

Henry

大部分都不错，环境好、方便、房间大而舒适，接待亲切

8/10

Excellent

05 Nov 2017

Joyce

good location and nice room, big and clean.

good location and nice room, big and clean.

8/10

Excellent

16 Jun 2017

JAE MO

전반적으로 만족하였습니다만 방에서 습한 냄새가 좀 난 것이 안 좋았습니다. 대체적으로 만족스러웠습니다.

8/10

Excellent

16 Mar 2017

Naohiro

キャビネットの取っ手

冷蔵庫がキャビネットの中に入っていたが、キャビネット自体の扉を開ける為の取っ手が無く、カードキーを隙間に入れて開けていました。

6/10

Pleasant

08 Feb 2017

Verified traveler

虎門區較好的酒店

前身為索菲特酒店時，管理比較完善，酒店易手後，一切都差了，尤其是六十一樓的自助歺，千萬不要嘗試。房間內的設施還可以，但不太整潔。

6/10

Pleasant

02 Feb 2017

Verified traveler

今次訂了3間東方套房，19:00到酒店取房，話比我聽房間未清潔好，到21:30去取房，都告訴我未有，直到22:10才有房間，小孩玩了一天，這麼晚去到，竟然無房間比我們休息

Family

10/10

Exceptional

20 Jan 2017

Verified traveler

Very Good

Family

8/10

Excellent

22 Dec 2016

Shuiyin

酒店位置佳，購物方便，客房整潔。

Partner

10/10

Exceptional

27 Nov 2016

Verified traveler

很喜歡整體入住的感覺\n高樓層一望無際超棒的\n

有機會還會入住
飯店很好
喜歡高樓層

很喜歡整體入住的感覺
高很喜歡整體入住的感覺
高樓層一望無際超棒的
樓層一望無際超棒的

8/10

Excellent

05 Nov 2016

Yuk Lun

Good experience!

Family

10/10

Exceptional

03 Aug 2016

Chi Wa

各方面都可以，還會再來。^_^

Family

10/10

Exceptional

01 Aug 2016

Chi Wa

各方面都可以，會再來！

Family

8/10

Excellent

01 Jun 2016

Verified traveler

酒店有點舊，很多硬體設備已經老化，早餐很一般,住了三天，後面二天因為開會，要求外帶咖啡，餐廳說沒有外帶杯子，實際上連餐廳的咖啡都沒煮，感覺很差，不會再入住

8/10

Excellent

05 May 2016

KA KI

無線網速比較慢

客戶的無線網絡有點慢，而且也中途中斷過兩次要修理。