Hilton Garden Inn Folsom

United States , Sacramento - CA
FOLSOM, 221 Iron Point Road
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100 reviews shown

2/10

Poor

23 Mar 2026

Tiffeny

the property was good but my stat was not i checked in friday i left to go out on saturday i came back and was locked out my room just to be told i was a no show, i felt so embarrassed being told that infront of customers, how was i a no when i checked in and stayed friday i dont understand.

Business Self

10/10

Exceptional

16 Mar 2026

Zina

Well there is no \"free\" anything but the hotel rates are not bad, and the rooms are nice. The staff is super friendly and helpful.

Partner

8/10

Excellent

15 Mar 2026

Carol

Front desk staff and cleaning staff friendly.

Partner

6/10

Pleasant

14 Mar 2026

MICHELLE

Carpet in my room had a huge red stain next to bed. Made me think someone was very sick. But carpet is stained

Family

4/10

Poor

14 Mar 2026

Kelcey

The room was kind of dirty and had ketchup stained in the corner

Friends_and_family Friends

4/10

Poor

14 Mar 2026

David

The room and bath room had a bad smell with no fan in the bathroom also very bad smell through out our room. not happy with the room. i would like a room on the Hilton because i have to be on oxygen and a cpap at night and i don't need any additional health issues.

Friends_and_family Family

10/10

Exceptional

10 Mar 2026

Raymond

Very comfortable bed and very clean

10/10

Exceptional

24 Feb 2026

Nallely

Great stay

Leisure Family_with_children

8/10

Excellent

23 Feb 2026

Jaye

Completely adequate. Clean, comfortable, helpful staff. Couldn’t get the AC/fan to work, but otherwise all good.

8/10

Excellent

21 Feb 2026

Laura

It was good but $50 in fees is a little ridiculous.

4/10

Poor

20 Feb 2026

Kevin

Staff were great. I checked in but the thermostat in the room didn't work (63 degrees in the room). I had some challenges explaining the issue to the front desk. Finally, they moved me to the room next door which apparently no one had been in for a while. It was 60 degrees in the room and took an hour and a half to get the room to 67 degrees. Now I need to contact Hotels.com because the receipt I was sent has my name but the address in information is wrong.

Self

8/10

Excellent

16 Feb 2026

Lindsay

The room was fine. Staff seemed very friendly. It was silly of me to book a room for my kid and myself on valentines weekend. Our neighbors were loud and the walls were thin. Not the fault of anyone or anything, just unfortunate situation/timing for a trip with my 6 year old.
The breakfast wasn’t explained and I was under the impression I would have to pay more for the breakfast? I could have also clarified with the staff too. So it’s not all on the hotel/team.

Friends_and_family Family

6/10

Pleasant

16 Feb 2026

James

Staff was courteous. Very frustrating no shower stool available and no cash availability at the main desk. Only credit cards. Not making up the room daily isn't cool. No streaming service for the tv. I'm old so real soap would've been good. Only one elevator worked. Room was either too hot or too cold. Hot water took too long to come up to second floor. I expected better from a hilton hotel

Leisure Family

8/10

Excellent

15 Feb 2026

Geoffrey

Very courteous and helpful staff. Breakfast was better than usual hotel food. Room was clean. The carpets were old.

Friends_and_family Family

10/10

Exceptional

15 Feb 2026

Kevin

Room was nice and clean

10/10

Exceptional

15 Feb 2026

John

Great bed and a wonderful shower

Friends_and_family Family

10/10

Exceptional

07 Feb 2026

Cecile F

The staff was very pleasant in the room was clean and comfortable.

8/10

Excellent

03 Feb 2026

Karla M

The people were great! but they dont clean the room daily or at least do the bed and change the sheets. Also, they dont offer any ropes.

10/10

Exceptional

03 Feb 2026

Patrick

Awesome everything

Business

10/10

Exceptional

02 Feb 2026

Jose

Great stay, great location clean and good breakfast

10/10

Exceptional

01 Feb 2026

Angel

The room was clean so was the bathroom and the bed was so comfortable the breakfast was delicious

Leisure Partner

10/10

Exceptional

28 Jan 2026

Tony

Helpful staff.
Location was good
journey time back to i80 was longer than i had anticipated.
will stay again

Business Self

10/10

Exceptional

25 Jan 2026

Kathleen

All of the staff was very helpful, but I especially appreciate the breakfast attendant. She was very friendly and attentive!

Pet

8/10

Excellent

24 Jan 2026

Sean

yes yes

Self

10/10

Exceptional

07 Jan 2026

Chenzhi

Front desk staff is very nice and helpful.

Leisure Family_with_children

8/10

Excellent

03 Jan 2026

Christian

Good place for an overnight stay on our way to the mountains. Friendly staff, clean room. Would book again if traveling through here.

Leisure Family

10/10

Exceptional

02 Jan 2026

Jerad

N/A

6/10

Pleasant

01 Jan 2026

Matthew

Good enough for the price

8/10

Excellent

01 Jan 2026

James

We've stayed at this hotel several times while visiting kids and grandkids and this was the first time we've had any problem. The lamp next to the bed wasn't working and there was blood on the bottom sheet nearest the window. Both were minor issues. When we arrived at the hotel, the desk clerk told us we had two bookings through Expedia and one had to be cleared so we wouldn't get double billed. After going back down to the front desk to get a pen and paper (none in the room) I ended up chatting an Expedia agent who took care of the problem and we were able to settle in for the evening.

10/10

Exceptional

29 Dec 2025

Jeffrey

Great Breakfast !!

Leisure Pet

10/10

Exceptional

26 Dec 2025

Kenny

No come

Business_and_leisure

10/10

Exceptional

23 Dec 2025

Jess

Room was very clean. Staff was great

8/10

Excellent

21 Dec 2025

Laura

Clean room, uncomfortable bed, but we only stayed one night. Staff is very nice.

Friends_and_family Family

4/10

Poor

19 Dec 2025

Louise

We stayed in Room 212 right above the Elevator Mechanical Room. There was a loud grinding noise all night. We had to change rooms the next morning. There were no apologies and there should have been some kind of compensation (i.e. free breakfast offered etc.) as we did not get any sleep the entire first night of our stay. Additionally, bottle water should be free to all guests not just platinum or gold members!

Leisure Partner

10/10

Exceptional

15 Dec 2025

Choua

The toom was spotless anf staff was very nice and helpful

Leisure

8/10

Excellent

14 Dec 2025

MARIE

The staff checking in was super fast a friendly. Love staying with you guys.

Leisure Self

8/10

Excellent

09 Dec 2025

Joyce

It was good

Leisure Family

10/10

Exceptional

07 Dec 2025

Jeanine

Friendly

10/10

Exceptional

29 Nov 2025

MARIE

The excellent customer service and room was beyond perfect. Heat and AC were much appreciated thank you

Leisure Self

10/10

Exceptional

28 Nov 2025

Esmeralda

Loved it. Would definitely recommend and return

Leisure Partner

10/10

Exceptional

21 Nov 2025

Shawn

Everything was perfect

Leisure Self

10/10

Exceptional

17 Nov 2025

Dan

8/10

Excellent

17 Nov 2025

Andria

The air conditioning worked well when it was on but we wanted a constant air flow and it did not stay on for longer than 5 minutes. It did not matter what setting we put it on, it would routinely turn off rather than stay at a constant flow of air.

Partner

10/10

Exceptional

12 Nov 2025

Tammy

Clean room.

8/10

Excellent

11 Nov 2025

Amy

The staff was amazing and all the meal options were so convenient. The fourth floor was due for a deep cleaning of the carpet and we wish there was more light in the room but overall our stay was really pleasant and we had everything we needed.

2/10

Poor

10 Nov 2025

I was locked out of the room, the front desk person didn't know how to resolve the issue!

10/10

Exceptional

10 Nov 2025

David

Yes air conditioning was working good we didn't have breakfast there

Leisure Partner

10/10

Exceptional

04 Nov 2025

Don

The rooms were clean and the staff was friendly and helpful.

10/10

Exceptional

02 Nov 2025

Roswitha

Great front desk service. I very much enjoyed the shower. This was a quiet room. What a relief compared to a room I booked a couple of hours north of Sac.
Thank you.

Business_and_leisure Family

10/10

Exceptional

29 Oct 2025

Deborah

Staff checking us in were exceptional. Room was very clean and smelled great. Bed was comfortable. Walkable to restaurants and shopping. Plenty of parking.

Leisure Partner

10/10

Exceptional

27 Oct 2025

Joan

I appreciated the friendly helpful staff. The lobby was very inviting. I was able to do work there while I ate breakfast.

Business Self

6/10

Pleasant

26 Oct 2025

Jessica

I must admit I was a little disappointed. It’s a much nicer stay at the Hampton Inn by Hilton. They have an indoor pool and a complementary breakfast. The room at this Hilton was average. And breakfast is not included. Nothing bad it’s just your average hotel and not what I was expecting

Leisure Self

10/10

Exceptional

26 Oct 2025

Erika

It was very clean and they fixed the hot tub while we were there.

8/10

Excellent

23 Oct 2025

ASHA

The footrest in the shower was loose, and the carpet was threadbare in one spot.

Self

10/10

Exceptional

21 Oct 2025

Charles

Great staff, good location, with easy parking.

10/10

Exceptional

17 Oct 2025

Annette

The staff

4/10

Poor

13 Oct 2025

Paul

Air conditioner was very loud. Fan was loud compressor very loud, and there was no option to leave fan running to drown out parking lot noise

Maids cleaned room once in 3days, and took towels and dint replace them.

Breakfast was not included, and was charged $18 just for a few eggs and sausage.

There were small water bottles in the room. Just $3 a bottle.

The place will nickle and dime you to death.

I was afraid to touch the fruit at the checkin counter for fear of being charged another $5.

I thought Hilton was a classier place. I was mistaken on that, and will not be \"taken\" again.

Leisure Friends

8/10

Excellent

13 Oct 2025

Lin

When i took a shower, i found the shampoo bottle is empty. It is not pleasant if you were in the middle of the shower. Need to improve

Business Self

8/10

Excellent

11 Oct 2025

Brenda

Good Location, adequate accommodations

Clean room, nice breakfast options (for a fee), wide step in shower. The carpets bit dated needing some refresh. Room entrance door didn’t close tight, gap around door frame, barely locked not very secure. Not soundproof, can hear everything next door.

Self

6/10

Pleasant

09 Oct 2025

Michelle

I wish the room amenities had been stocked.

Leisure Self

10/10

Exceptional

06 Oct 2025

Erin

Room was clean. Staff was very very friendly and helpful. I do think the food was over priced so we went elsewhere for that. Pool was clean and nice. Got us in last minute because the hotel we had booked was so bad we couldn’t stay there. This was a breath of fresh air after that.

Friends_and_family Family

2/10

Poor

05 Oct 2025

Julie

The room smelled bad, and the bathroom smelled liked BO the entire two night stay. The floor in front of the bathroom was uneven. The fitted sheet also didn’t fit the mattress.

Leisure Family

10/10

Exceptional

03 Oct 2025

Rob

Very convenient, plenty to do in the area and the staff was great!

Leisure Family

8/10

Excellent

02 Oct 2025

Donna

I appropriate the \"fake\" smiles of staff when you enter, seems like they are always into something else! Weird!
The rooms are comfortable, and ready for a good night sleep.
**the shower in Rm 419 needs the back wall cleaned, pink mold growing, you can see where they clean to and leave a huge middle section untouched of cleaning. it's a nice shower, just needs a good cleaning.

Business_and_leisure Self

10/10

Exceptional

28 Sep 2025

Marla

Great location to freeway, pool is family friendly 4.5 ft , hot tub, you have to go a little bit to find a restaurant and there’s not really a drugstore ,but a convenient Safeway close by in case you forget something.
Friendly staff,

Partner

10/10

Exceptional

28 Sep 2025

Tonia

We enjoy all that you provide and have. The staff are always nice, helpful and respectable. Thank you

Leisure Family

10/10

Exceptional

22 Sep 2025

Alice

Every employee we encountered was very friendly and helpful especially Jomah, what an asset to your hotel!

Leisure Friends

10/10

Exceptional

22 Sep 2025

Nicole

It’s a really nice hotel and conveniently located

Business

8/10

Excellent

21 Sep 2025

Sheri

I liked the lemon water at the front desk. I didn’t like that he elevator was slow. Would have loved a continental breakfast

Leisure Family_with_children

6/10

Pleasant

16 Sep 2025

Rachel

Plumbing needs updating stat

It was so so. The sink kept clogging the toilet would make a loud noise after flushing. I'm not sure why the rooms were not up to par considering it is a Hilton hotel.

Friends_and_family Family

10/10

Exceptional

14 Sep 2025

Deborah

Staff were friendly and professional. Hotel was clean throughout. Room was very quiet / couldn’t hear next door or floor below rooms noise.

Business_and_leisure Partner

2/10

Poor

09 Sep 2025

Conchita

It was very upsetting. After a long day with my son’s volleyball tournament I couldn’t check into my room. My Mom pre paid for my room with her credit card. I didn’t have money in my card for deposit for card hold that matched my DL. So the front desk guy did not let us check in. I understand that he was doing his job but it was almost midnight. I was tired and my son and I didn’t have a place to sleep. I had to drive back home 2 hours away. I’m so
Mad and there should be other ways. I begged the guy to FaceTime with my mom or email her to approve to use her card for hold deposit. Hilton I will not be booking with you guys anymore. Terrible customer service.
Also before I got there was a guy ahead of me that was not able to check in and he seemed upset because it was late and we didn’t have a place to sleep.

Friends_and_family Family

10/10

Exceptional

02 Sep 2025

LUIS

Lots of parking and nice clean room

Leisure Self

8/10

Excellent

30 Aug 2025

David

Nothing serious but needs help

Stayed here before and the condition was absolutely perfect

Friends_and_family Family

10/10

Exceptional

25 Aug 2025

Sean

Enjoyed our visit

10/10

Exceptional

20 Aug 2025

Sundaresan

Very convenient. Awesome, friendly staff

10/10

Exceptional

11 Aug 2025

KALANI

Loved this hotel! Staff was super friendly & helpful and our room was perfectly clean, and comfortable. We'll be staying here again!

Leisure Family

4/10

Poor

10 Aug 2025

Noelle

No black out shades

The buffet was just okay. The service from everyone we encountered was very nice. Unfortunately our room didn’t have a black out curtain. The hardware was on the walls but it was missing the curtain/shade. My kids and I were up at 3am with the parking lots lights coming in brightly and at 5am when the sun came up, we just got up bc it was so bright in there. We’re exhausted and won’t be staying there in the future.

Friends_and_family Family

8/10

Excellent

10 Aug 2025

Robert

Very slow check in, otherwise a good hotel and good location

Leisure

10/10

Exceptional

08 Aug 2025

Catherine Basada

Clean, comfortable and friendly staff

Leisure Self

8/10

Excellent

08 Aug 2025

Michelle

Awesome!

10/10

Exceptional

03 Aug 2025

Mingqi

Room is spacious and comfortable. Front desk is friendly and professional.

Leisure Self

10/10

Exceptional

03 Aug 2025

Jenifer

Easy and Welcoming stay

Welcomed by Christian on check in.
Warm staff. Comfortable and very clean room.

Friends_and_family Family

10/10

Exceptional

02 Aug 2025

Flora

Staff was open and helpful. Property was accepting of pets!
My room was efficiently situated with extra towels, soap and hair products. My bed was comfy and the room air conditioning was in top shape.

Business Pet

6/10

Pleasant

01 Aug 2025

Lakhvir

4/10

Poor

28 Jul 2025

Judy

It would be nice to know that the pool and hot tub is down. I booked specifically on the hot tub after a long day of activities. I did read in the reviews that the pool is down and I should have booked another hotel.

Leisure Family

6/10

Pleasant

28 Jul 2025

Sonya

Front Desk Bad Customer Service and Inattentivenes

I arrived a few minutes before 4pm and our room was not ready. No problem, I can wait a few minutes. My family and I sat right next to the front desk, and with our multiple suitcases on a cart, and waited for them to let us know when our room was ready. They anticipated 5-10 minutes. The lobby was empty and everything was very calm and not busy. The receptionist looked over at us every few minutes while we sat waiting and had enough time to laugh and joke around with each other. 40 minutes later, I went up to them and asked if there was an updated time when our room would be ready, and they told us it was already ready. What terrible customer service that they let us sit there and wait without letting us know! I had let them know we had a wedding to get to and they were aware of our eagerness to get access to our room to get dressed!

Friends_and_family Family

8/10

Excellent

27 Jul 2025

Deborah

Everything was good except the room had a funky smell.

Friends_and_family Family

10/10

Exceptional

26 Jul 2025

Carrie

The room was very clean, spacious and quiet. The staff was friendly and helpful. It’s dog-friendly and feels safe.
There are quite a few good restaurant choices nearby.
I will definitely stay here again.

Business_and_leisure Self

8/10

Excellent

20 Jul 2025

lon

generally, a nice day I had quite a few options around the hotel. The hotel itself was slightly above standard.

Leisure

10/10

Exceptional

20 Jul 2025

Muhammad Musa

Good

4/10

Poor

17 Jul 2025

Rebekah

This property is aged. We arrived and were told our reservation had been cancelled. By phone call, with no notes as to the reason. It took a manager to reinstate the reservation, which I paid for months in advance and had not cancelled. Check-in took much longer than anticipated due to the error. The bed was not very comfortable (think old, squeaky springs). The first morning, shower water would not get any warmer than barely lukewarm (just slightly warmer than a cold plunge). The second morning there was hot water. The room thermostat was on a motion sensor (I guess). So it was uncomfortably warm when we returned from our day's activities and also felt like it got too warm overnight. The toilet seat would not stay in an upright position, so every time my partner tried to lift it, it banged back down (super loud in the middle of the night). One of the elevators got stuck on the second floor, so we had to get off and had to take the stairs down. We were on the 4th floor and the hallways did not seem to be air conditioned at all. It was hot inside. This was really disappointing for a Hilton branded hotel. I would not stay here again.

Leisure Partner

8/10

Excellent

16 Jul 2025

Lyndsey

The person who checked us in was nice and professional.

The room wasn’t clean. The conditioner bottle was empty, no body wash. The lotion was also empty.

Overall we only stayed on the room for less than 12 hours as we were there for a Softball tournament. The bed was comfortable though and we slept good.

Leisure Family

10/10

Exceptional

13 Jul 2025

Carol

Looks like property was rehabed. Staff mice

Leisure Family

10/10

Exceptional

13 Jul 2025

Kathleen

One of the only hotels I’ve ever stayed in where the A/C was PERFECT in my room! You set it and it actually stays where you set it. Very, very comfortable! Mostly, though, an amazing staff! Especially Kenroy & James. They made my stay a 10. Thank you!

Leisure Self

2/10

Poor

13 Jul 2025

Amanda

Had to check out half hour after checking in. The room was dirty. Laminate floors not vacuumed and the pool is disgusting. Could not bring myself to stay there with my kids.
Although staff was friendly didn’t do much with my feedback.

Leisure Family

2/10

Poor

12 Jul 2025

Monica

First it was 100 plus degrees and the pool was closed due by the Health department.
The so called asst GM refused to let me make my breakfast order that I did every day for 3 days. He claimed I could only get the free buffet. I bought vouchers for hot breakfast made to order and he refused and argued w me saying it didn't cover those items. Long story short the actual GM said yes it does just as I had told him. He argued to the hill w me and caused a seen. That's how you treat your guests, shame on you Hilton! 7/9-7/11/2025

4/10

Poor

07 Jul 2025

Lisa

Unfortunately the stay wasn’t great. The air conditioning unit in my room was leaking and the floor was soaking wet. The AC also started making horrible noises during the night so I had to shut it off which left us sleeping in a hot room.
The pool was also not open, they finally let people go in but we couldn’t use the spa.

The staff was nice but unfortunately the issues in our room made for a long uncomfortable night.

Friends_and_family Family

10/10

Exceptional

06 Jul 2025

Cathleen

Nice sray

Leisure Family

10/10

Exceptional

05 Jul 2025

Deborah

Staff were very professional and courteous. Room was very comfortable and spacious.