Name: Surestay Plus By Best Western Rocklin
Address: 4480 Rocklin Road, Rocklin, 95677, US

8/10

Excellent

13 Jul 2026

Nia

Enjoyed our stay , best staff and loved their breakfast! We will be back for sure

Pet

10/10

Exceptional

12 Jul 2026

William

Great included breakfast, easy to get to near main travel routes. Friendly Staff.

Partner

10/10

Exceptional

08 Jul 2026

Samuel

.........................

Self

10/10

Exceptional

06 Jul 2026

Liliana

Beautiful view of the bay. Rooms smell nice n clean

Partner

10/10

Exceptional

06 Jul 2026

Mark

Great breakfast, clean and well maintained, lot of parking spaces, place we stay when we visit family in Rocklin.

Partner

6/10

Pleasant

06 Jul 2026

Natasha

This hotel is okay. Everything about it is okay.

Self

8/10

Excellent

05 Jul 2026

Dustin

Our stay at SureStay Plus in Rocklin was a mixed experience. The hotel itself is showing its age and is in need of renovations and general updating. During our stay, there happened to be a large youth basketball tournament in town, and many of the teams were staying at the hotel. As you can imagine, there was a lot of noise, kids running through the hallways, and plenty of disruption.

What truly stood out, however, was the staff—especially Luis and Shelly. They were outstanding from start to finish. No matter how hectic things became, they remained calm, professional, friendly, and genuinely cared about the guests. They handled the constant stream of issues with patience and professionalism, and it was clear they were doing everything possible to keep everyone happy in a very challenging situation. Employees like Luis and Shelly are hard to find, and they deserve a great deal of credit for turning what could have been a very frustrating stay into one that was still positive overall.

While the property itself could certainly use some investment and updating, the level of customer service we received from Luis and Shelly was exceptional. They are a tremendous asset to this hotel, and I hope their efforts are recognized because they made all the difference.

Family_with_children

6/10

Pleasant

04 Jul 2026

Kaitlyn

We had had an ADA accessible room, and the ramp to the bathroom was a bit janky. The bathroom had neither a fan nor a window in it so it was chronically smelly and stuffy. The bed was firm and comfortable and the manager in the morning was very friendly and lively! He showed us his patriotism- Red White and Blue painted toes for the 4th which was fun. The breakfast was okay, but he was quick to provide us anything we needed. He was the best part of the stay to be honest. His staff could do well to follow in his footsteps. The afternoon/evening staff are very unfriendly and seem like they hate their jobs. No smiles or greeting when we came in. And the television in the morning was always on a Spanish-speaking news channel when the clients who were eating breakfast in the lobby were all English speaking Americans. I think a hotel ought to cater to their customers language more than they cater to the language of their staff. Overall, it was just an okay stay. If I could redo a hotel booking for our staycation honeymoon, it wouldn’t have been this one. We won’t be back.

Partner

10/10

Exceptional

02 Jul 2026

Mary

Check-in was easy, the staff very friendly and helpful. The room was really clean and spacious. I would stay there again.

Family

8/10

Excellent

01 Jul 2026

Darwin

Solid spot for an overnight. Pretty clean, pretty nice, decent price. My only gripe is the plethora of both \"THIS IS A SMOKE FREE PROPERTY\" signs, coupled with roughly 25,356 cigarette butts outside the doors and a bit of smoke stench in the hallways. No shade on anyone for their choices, but people, for the love of the easter bunny, put your butts in an ashtray or the trash. It's gross. Staff was nice. The traveling high school basketball teams were....as expected, but like I said we were there for a night on a road trip, got up, and left. Breakfast was the usual collection of processed garbage they serve on any highway in the US. Pass.

Friends_and_family Family

10/10

Exceptional

01 Jul 2026

Alan

Super hot breakfast. Safe, clean area with fast food minutes walk away, & groceries short walk. Superb service and friendly. We will be back every time we visit this area!.

Partner

8/10

Excellent

30 Jun 2026

Jerred

The room was quiet, and spacious. I had booked 2 nights for a room with 1 queen bed, and was given a handicap-accessible room but I am not handicapped, so that room could've been saved for a handicap person. The continental breakfast wasn't super amazing but it was decent and wasnt bad by any means. My biggest gripe would be the bed, it was almost hard as a rock and I didnt get much sleep at all, waking up both mornings with back pain. Also no in-room safe like you would expect at most hotels, so I just put my \"privacy please\" tag on the door til I checked out.

Self

10/10

Exceptional

27 Jun 2026

Yuliya

I like the room as far as it is adorable but that was not any service at all no room cleaning no towels changing to trash taking I did not bother to check the breakfast choices since it too obvious to bother :)

Self

10/10

Exceptional

24 Jun 2026

Aida

Clean, comfortable, polite staff

2/10

Poor

22 Jun 2026

Robert

I called the morning of check in to ask if I paid at time of arrival or if they needed a card on file and charged upon check out. I spoke with the GM Louis who was extremely rude and disrespectful. He refused to answer my questions and said he has the right to refuse service to anyone and canceled my reservation. Then hung up on me. I was completely baffled by his behavior. I even had him on speaker phone so others heard the way he treated me. They were also in shock. I will NEVER RECOMMEND THIS PLACE.

Family_with_children

2/10

Poor

21 Jun 2026

Benjamin

Dogs barking all night throughout floors. Trash on floor. Roaches in room. Dingy and greasy countertops and furniture tops.

8/10

Excellent

19 Jun 2026

Hilary

The manager was top tier, so nice, observant and considerate. He greeted all of the guests each morning and as they passed through the front lobby. He really made the place stand out as memorable. I give him a 10/10.
The property was as expected for the price. The pool was cleaned daily but maybe not well enough because it was fairly murky. I’m not sure if that was because of the air quality and being near the highway or what.
The pool is smaller in person than the photos let on.
The room we had was carpeted and similar to the photos with carpets. I’m not sure if some rooms are being updated with those faux wood floors seen in the photos or what. The carpet we had needed more cleaning, it just seemed old, and sticky feeling. Beds were comfortable.
Breakfast was decent for a simple hot breakfast.
Overall experience was 8/10 for my family.

Friends_and_family Family

10/10

Exceptional

19 Jun 2026

Michelle

Affordable and well maintained

10/10

Exceptional

18 Jun 2026

Keith A

Property was very clean And
Also smelled clean.. staff was helpful and attentive.
Breakfast was much better than usually given. No problem parking.

10/10

Exceptional

18 Jun 2026

jackie

Shelly and Louis at the front desk are extremely customer service oriented - they are extremely helpful, very courteous and go out of their way to offer assistance NO matter the issue. It’s much appreciated- I’m in the area due to my elderly mothers failing health. The caring customer service and an ear to listen to the last on my mom is much appreciated!

Self

8/10

Excellent

14 Jun 2026

Anne

Clean room and extremely friendly staff. Furniture dated but that didn’t bother us. Room had coffee maker, microwave and mini fridge. AC worked great during heat wave. Bath amenities from Salon Selectives were a nice touch! Bed was standard for budget friendly hotel but we slept well. Walls are somewhat thin as we heard neighbors. They kept the lemon water and coffee going downstairs and price included breakfast. Free parking and very close food options.

8/10

Excellent

12 Jun 2026

Dona

We only stayed for a night . Checked in late and checked out early. But! The room is clean. Everything is clean and fresh. No traces of cigarette smoke in the room nor in the hallway. So convenient having a microwave. BREAKFAST is great! Lots of choices. I wish we could have stayed longer but need to leave because of an early sports competition. The only negative I have experience is the outside premises. Patrons do their smokes outside and its pretty strong when you enter the lobby. Other than that, we had an amazing stay.

Family_with_children

6/10

Pleasant

10 Jun 2026

Lance

The staff was great and very helpful on any questions I had and the breakfast was very good. The room I was in just happened to be on the highway side and was very loud which made it hard to sleep and needed to run to store for some ear plugs. The room also was musty and and had a smell so needed to get air freshener to include the TV had to be fixed and the sheets on bed had stains on them. Even though the staff took immediate action to fix issues it probably is a good idea to do a better inspection before someone stays in the room. Needs some work to bring up to a better standard.

Self

10/10

Exceptional

09 Jun 2026

Samuel

.........................

Self

10/10

Exceptional

06 Jun 2026

Laurie

Great service, great room, wonderful food

Self

6/10

Pleasant

01 Jun 2026

Larry

staff were awesome

Family_with_children

8/10

Excellent

31 May 2026

Steven

The room was clean and met our needs during our stay.

Partner

8/10

Excellent

31 May 2026

Joanne

Nice hot breakfast offerings. Generally quiet atmosphere. Front desk was helpful.

Partner

10/10

Exceptional

27 May 2026

Lisa

Very friendly and helpful.

Friends_and_family Family

10/10

Exceptional

26 May 2026

Demondre

Everything was nice and close to where I needed to be in convenient helpful staff

Family_with_children

6/10

Pleasant

26 May 2026

Melissa

It was a standard room. Everything about it is dated and could use a remodel. Beds were comfortable enough, room was clean, shower was good. Good enough to sleep for the weekend.

Friends_and_family Family

2/10

Poor

25 May 2026

Gene

Showed up to check in and found out they, without alerting me, overbooked and cancelled my room. No explanation . Had to sleep in my car. Nightmare .

Self

6/10

Pleasant

25 May 2026

veronica

Breakfast was ok. Dog pee all over by back door. Trash in same spot all weekend in lobby. Hair embedded in towels. No towels by pool. Dogs barking all the time. First floor hallway smelled like wet dog and pee. Second floor smelled like weed. It was an ok motel. Not sure if I’ll ever go back though.

Family_with_children

10/10

Exceptional

23 May 2026

Stephen

Great, safe and comfortable stay fir a night. Allows dogs

Pet

10/10

Exceptional

22 May 2026

Junior

easy to check in

Business

6/10

Pleasant

22 May 2026

Elise

The room was clean in a sense that there was no dirt or mold. The beds were comfortable and the room did not smell. However, the tile on the bathroom floor was cracked and loose and shifted when you stepped on it. Also we found a cockroach in the bathroom one morning and when I called the front desk to let them know they acted like it was normal.

Friends_and_family Family

10/10

Exceptional

13 May 2026

Samuel

.

6/10

Pleasant

13 May 2026

Armond

It was ok.

Family

10/10

Exceptional

08 May 2026

Cyrus

The breakfast worked and the stay was nominal.

10/10

Exceptional

04 May 2026

Renee

Parking secure no charge. Clean rooms. Good breakfast. Friendly staff. Thank you. Will return again.

4/10

Poor

04 May 2026

Takiyah

I booked this room to attend my graduation ceremony. The room was extremely disappointing. The mattresses are flat and cushion-less, and the bedding had only a sheet, thin blanket, and another sheet on top, no comforter. I get night sweats and had to have the AC on, and my daughter was freezing because there weren’t any real blankets on the bed. We remedied this by sharing a bed to double up on blankets/sheets.
As for the rest of the room, it was okay. It presented as clean but there were signs that it hadn’t been cleaned well. I wouldn’t stay here again.

Partner

10/10

Exceptional

03 May 2026

Valarie

Check in very easy. The pool was very nice and breakfast was good.Staff was very friendly and knowledgeable.

Self

8/10

Excellent

02 May 2026

Jeanine

Hotel and room was adequate. Breakfast was a pleasant addition.

Self

10/10

Exceptional

29 Apr 2026

Anthony

Good value. Clean room.

Self

4/10

Poor

26 Apr 2026

Roxann

The first room we checked into was dirty, all surfaces in room were sticky. The second room across the hall was barely better. The room smelled like burnt rubber , there was a good 1.5 gap between the door and the floor, and bathroom sink had a big crack in it. The walls are paper thin so we spent the night listening to our neighbors conversation and that’s when people weren’t running up and down halls slamming doors

8/10

Excellent

25 Apr 2026

Rochelle

We didnt stay long as we were traveling. The room was clean and quiet.

8/10

Excellent

14 Apr 2026

sharon

Room is nice, staff nice, breakfast good for price, parking good

Self

8/10

Excellent

11 Apr 2026

David

Room was alright, bathroom was dated but clean. I would suggest.. CURVED SHOWER CURTAIN HANGERS!! 🚿 FFS

C

10/10

Exceptional

09 Apr 2026

William

Excellent included breakfast, and very friendly staff. Many very good restaurants near by! We will certainly stay there again on our way to and from Reno!!
Easy to find location, clean room and plenty of close in free parking!!!’

Family

10/10

Exceptional

08 Apr 2026

Samuel

.

8/10

Excellent

05 Apr 2026

Stacey

Me and a Girlfriend Celebrating 50/yrs of Friendship this yr. came for the Legends of Motown show at The Venue Thunder Valley, 3/4.
Checked in Sat. afternoon, no problem, the drive was nice/Kool; room was nice and spacious; bath was clean and stocked; Staff was friendly and Welcoming! Very pleasant stay, but the breakfast.....?????
Not so good.
Overall.... A-
It's a Thunder Valley event stay for sure.
Thanx!

Friends_and_family Friends

8/10

Excellent

03 Apr 2026

Jin Xuan

No any chair in room, it very difficult for customer.

10/10

Exceptional

01 Apr 2026

Melissa

Room was great and the breakfast was delicious.

6/10

Pleasant

31 Mar 2026

Theresa

This hotel while being a Best Western property, it was not Best Western quality. Our check in was fine. My first moment of concerns came as we entered a side door to take out luggage to the room and realized there is no security at these doora. All if the door latches have been removed. So no key is required to enter any of the doors. The parking lot did not feel secure or safe. We tried to park as close to an entry door as possible. There were cabinets stacked up and taking up parking spaces next to one of the doors. The room was clean but the smell of pot was a constant in the hallway and upon entry to the hotel. Im not sure its a hotel we woll stay in again.

6/10

Pleasant

29 Mar 2026

Damien

Nothing over the top, it was a bed for the night. Nothing extravagant but worked for us

Friends_and_family Family

4/10

Poor

29 Mar 2026

Alejandra

Beds are super uncomfortable. It smelled like smoke in my room. The freeway noise is really loud. Just overall not a nice place

Family_with_children

2/10

Poor

23 Mar 2026

Gabriela

Doesn’t feel clean, dirty complimentary water. Room smelled weird.

Friends

8/10

Excellent

22 Mar 2026

Catherine I

No comment

10/10

Exceptional

17 Mar 2026

Cyrus

All good

Partner

10/10

Exceptional

15 Mar 2026

Brett

Very clean and spacious rooms. The bed was very comfortable and the price was great.

Partner

4/10

Poor

14 Mar 2026

Mike

Terrible housekeeping. I was there for almost a week and my room was never serviced.

Self

10/10

Exceptional

11 Mar 2026

Samuel

.

2/10

Poor

09 Mar 2026

Nino

The stay was terrible. They gave us two handicap rooms and all night it was so loud and people making big noises.
The guy who checked us in was clueless, and I will never stay here or recommend this hotel. Avoid this hotel at all cost!!

Friends_and_family Friends

10/10

Exceptional

08 Mar 2026

Marc

I have stayed fir 2 weeks for work. I chose this place to save money but found its just as good as most other places. (Names excluded for fear of reprisal) . I was extreme satisfied with everything, including staff

6/10

Pleasant

08 Mar 2026

Stephanie

Property is outdated. Check in was a little rough. Average stay for last minute arrangements.

Friends_and_family Family

10/10

Exceptional

08 Mar 2026

Alloise

Excellent

Partner

10/10

Exceptional

03 Mar 2026

Tim J

Very comfortable and clean

Self

10/10

Exceptional

03 Mar 2026

Tim J

Very comfortable and clean, good breakfast

Self

10/10

Exceptional

27 Feb 2026

Rhianda

Staff was great & my stay was nice, thanks 😊

Self

6/10

Pleasant

25 Feb 2026

Danielle

Compfy bed and a good breakfast. The rooms could use an upgrade.

Friends

8/10

Excellent

22 Feb 2026

Kevin

The staff are excellent and the room is clean

10/10

Exceptional

21 Feb 2026

Steven

Great breakfast

10/10

Exceptional

20 Feb 2026

Rhianda

I love saying here. People are nice and its fairly quiet.

Friends_and_family Family

8/10

Excellent

19 Feb 2026

Alesia

Everything was great whoever was working at check in was so nice. She is a real people person. We plan on staying there during our next visit

Partner

4/10

Poor

16 Feb 2026

Fabian

The second floor and our room had a horrible odor. Room was dark and old. Beds are very uncomfortable. Breakfast food not good

Friends_and_family Family

2/10

Poor

16 Feb 2026

David

Paid for a 2 queen bed given a 2 full bed, shower wasnt cleaned lots of hair and other nasty stuff in it. The floors are missing chunks or lifting (room, elevator) the elevator has no certificate of inspection display. The front door to lobby broke handle. The place over all not a clean/sanitary environment.

Leisure Family_with_children

10/10

Exceptional

13 Feb 2026

Heriberto

Clean room

10/10

Exceptional

11 Feb 2026

Samuel

.

6/10

Pleasant

09 Feb 2026

Ryan

Could be cleaner after winter.

Business

10/10

Exceptional

05 Feb 2026

Rhianda

nice staff clean room

Business_and_leisure Self

10/10

Exceptional

03 Feb 2026

Lihsin

Great place to stay a night. Room is clean and cozy.

10/10

Exceptional

02 Feb 2026

Samuel

.

6/10

Pleasant

02 Feb 2026

Connie

Staff at front desk upon check in both ignored me while I was standing there. I guess the customer doesn’t come first. I wasn’t pleased about being ignored. The room itself was clean. 1 bottle of water would have been nice. Good thing I had brought one from home for my coffee.

Partner

8/10

Excellent

27 Jan 2026

Aurora

Good costumer service

Leisure Partner

4/10

Poor

26 Jan 2026

Catherine I

Amenities

Leisure Family

6/10

Pleasant

20 Jan 2026

Sara

Everything was great.

4/10

Poor

20 Jan 2026

Phyllis

yes

Business Family

6/10

Pleasant

14 Jan 2026

James

I had to put a bath towel on the bathroom floor because the floor was very sticky. Also the TV kept going in and out and the breakfast items kept running out. Staff was friendly though.

Self

10/10

Exceptional

13 Jan 2026

Samuel

.

10/10

Exceptional

13 Jan 2026

Samuel

.

10/10

Exceptional

12 Jan 2026

Robert

Clean room and friendly customer service/

10/10

Exceptional

05 Jan 2026

Janet

nice staff and very clean

Self

8/10

Excellent

05 Jan 2026

Daniel

Room was clean. Place has extremely easy access, on and off the 80 freeway. It’s a bit dated, but everything worked. TV wasn’t HD, it was SD quality, but that was minor.

Leisure Family

2/10

Poor

04 Jan 2026

Travis

Unfortunately we didnt even stay. Online seemed alright, but was different in person. People around were a bit shady. I had traveled far and had valuables and just didnt feel comfortable leaving them in the room. Some of the cleaning staff were young guys in street clothes, just seemed off.

The room wasnt horrible, but smaller than it looked, tub was dirty with some dead bugs, when I sat on the bed the air poofed out and my daughter was trying to figure out who farted (spoiler alert, nobody). Lastly, our door wouldnt latch.

They offered an upgrade which was nice, but we made up our mind to leave. No refund.

Leisure Family

10/10

Exceptional

02 Jan 2026

Tara

Yes

Business

8/10

Excellent

31 Dec 2025

JoAnn

easy access

Friends_and_family Family

8/10

Excellent

29 Dec 2025

Afton

I80 closed, I was very grateful to have a nice place to stay the night. The staff was really nice, bed was comfortable, room was great size, and breakfast was good!

8/10

Excellent

28 Dec 2025

Kevin

Clean room

Friends_and_family Family

8/10

Excellent

28 Dec 2025

Renee

Easy check in. Clean room. We would stay again

Leisure Family