Holiday Inn Auburn

8/10

Excellent

09 Mar 2026

Kelli

The room was comfortable. It was a little loud due to the location of the room in the hotel.

Family

4/10

Poor

08 Mar 2026

Dale

This was an extremely nice property, except for some minor inconveniences. A bunch of local kids and their families were staying at the exact same time and the staff did very little to stop the kids for running all over the halls, knocking on doors and running away at 10 pm. The pool, which is the whole reason we booked this location was closed. It did end up opening, but only for an hour and a half. The website says it’s open till nine however, they close it at eight on a Saturday. We also requested extra towels which the staff was too busy to get us at the time, but said they would have somebody deliver them to our room which they never did. the bathrooms doors don’t have locks and have sliding barn doors with toilets that sit very close to the ground. Our shower didn’t drain very fast and the whole bottom of it had a bow so once you started to use any soapy products, it made it very hard unless you were standing sideways. All in all the hotel could be a great place, but there were definitely inconveniences.

Family_with_children

8/10

Excellent

03 Mar 2026

Gail

Good.

Self

10/10

Exceptional

01 Mar 2026

Rachael

Room was spotless, staff was great and accommodating!

Family_with_children

6/10

Pleasant

28 Feb 2026

Candee

The people were nice. The hamburgers were delicious. The room was clean. The toilet did not work properly and the old elevator was scary. The hall rugs were dirty.

10/10

Exceptional

23 Feb 2026

kyrstyn

Very clean, nice staff

Partner

10/10

Exceptional

14 Feb 2026

Anthony

From the mom and I arrived on Wednesday nights, the staff was super accommodating. Giving me a few extra incentives as well as making some changes to the reservation so that I was comfortable during the entire stay. I even got a couple of texts throughout my stay to make sure that everything was great. The breakfast is amazing and the room is spotless.

10/10

Exceptional

12 Feb 2026

Norm

Wonderful staff. Clean room. Great location. Safe plentiful parking. Free coffee. Breakfast for sale, but reasonable and very good.

Business

10/10

Exceptional

10 Feb 2026

Sandra

Staff very friendly and room was comfortable

10/10

Exceptional

02 Feb 2026

Timothy

Everything was great!

8/10

Excellent

01 Feb 2026

Macayla

Room was clean and desk was very helpful .

Leisure Family

6/10

Pleasant

01 Feb 2026

Ray

Very limited pool hours - 10am - 8pm

10/10

Exceptional

29 Jan 2026

Stephanie

I wanted to use the pool before work and they made accommodations for this since it was outside their normal pool hours! I greatly appreciated it!

Business Self

8/10

Excellent

26 Jan 2026

Shontelle

The staff was great, the room was clean but a little dated.

Friends_and_family Friends

10/10

Exceptional

25 Jan 2026

Maurice

I had a wonderful stay at the holiday inn. Staff was respectful and helpful at every turn. The wifi was capable, and the tv setup was ideal. The pool area was busy, but I loved it. Will return, had a great experience

Leisure Partner

10/10

Exceptional

24 Jan 2026

Rebecca

We were there in Room 511 from Tuesday through Friday morning, and only requested room service once. Cleaner vacuumed one room, but not the other, and did not take all the garbage out. OTHER than that, everyone was courteous, breakfasts were great, hotel was clean.

We are both fairly handicapped, and would strongly suggest that all rooms have a grab bar for the very low toilet and one bar INSIDE the shower on a wall.

Partner

10/10

Exceptional

19 Jan 2026

maxime

Cozy, clean and incredibly friendly staff!

10/10

Exceptional

17 Jan 2026

Amy

Clean room, and awesome staff!!

Business

4/10

Poor

11 Jan 2026

Cande

I had to change rooms. The first one had hair in the bed and tub.

8/10

Excellent

11 Jan 2026

Steven

Clean room, a little dated and worn. There is renovations being done in a lot of areas. The pool in the middle of the atrium makes for a very noisy echo environment full of screaming kids.

Business

10/10

Exceptional

02 Jan 2026

Amy

I love this hotel. I stay here about 8 times a month for work travel and the staff is fantastic, Nichole and Sheldon at the front desk are wonderful. The room is clean and best are so comfy.

Business

2/10

Poor

01 Jan 2026

Steven

No breakfast was given hotel was disgusting. The room was extremely dark and had to use flashlight. Wasted 30$ in gourmet ice cream. Cause the freezer in room didn’t freeze. Bathroom door wound not shut and crack in bottom of door. The halls smelled like mold and very musty. Half of the elevators were out of order. So was a struggle finding Ada . Was a group
Of teens drinking smoking on side door yelling and throwing shovel, when I notified staff I was told i should call police . Wouldn’t recommend this place. Review posted and bbb notified

Family_with_children

10/10

Exceptional

30 Dec 2025

Danalis

Yes everything was perfect

Leisure Self

10/10

Exceptional

26 Dec 2025

Amy

I stay here frequently due to traveling to work at the hospital. The rooms are clean and the beds amazing. Staff, Sheldon and Nic

10/10

Exceptional

23 Dec 2025

Dennis

The room was very comfortable with a lot of \"extras.\"
Staff was friendly, efficient and couldn't have been more kind. It was like staying with family !

Business_and_leisure Self

10/10

Exceptional

21 Dec 2025

Colleen

Very nice stay. Room was clean. Quiet. Staff was very friendly. Small problem when I couldn’t find parking one night, but I managed.

10/10

Exceptional

13 Dec 2025

BJ

Clean spacious room. Courteous staff, especially front desk and the Breakfast Room ladies. Two weeks ago when we stayed we expressed our concern about the low toilets as my wife has had a knee replacement and is waiting to get her other Knee done. Anyways the lady on the desk changed our reservation on the 12th to an accessible room which was great. The room was on the first floor which was a plus as my wife has a fear of heights and on our last stay we were on the top floor with the glass wall facing the court yard and pool which didn't go over well.

Leisure Partner

10/10

Exceptional

13 Dec 2025

Jean

Yes clean room and very friendly staff

6/10

Pleasant

11 Dec 2025

Catherine

Comfortable beds and every staff member we interacted with was great! The room was clean and everything worked. Unfortunately they used really cheap doors that don't quite fit the frames. Any noise in the hallway comes right into the room. We had a room that connected to another, and there was about an inch gap between the floor and the bottom of the door. We heard every word, cough, laugh, baby cry, etc, from that room as clearly as if they were sitting at the end of our bed. Thankfully nobody was staying up all night but it made the room feel a lot less private. (By contrast, there was zero noise from the room on the other side!) Convenient location and good price but staying here is a bit of gamble, depending on how well behaved your neighbors are.

Partner

10/10

Exceptional

11 Dec 2025

Dina

Clean room, the staff was very considerate and helpful

Business_and_leisure Self

10/10

Exceptional

09 Dec 2025

Pamela

Clean room, friendly staff

Friends_and_family Family

8/10

Excellent

08 Dec 2025

Suanne

Staff
clean rooms

Leisure Family

8/10

Excellent

06 Dec 2025

John

The breakfast buffet, when offered, is much better than the breakfasts ordered off the menu with its variety of breakfast breads and fresh fruit.

Leisure

8/10

Excellent

06 Dec 2025

Doug

Overall stay was exactly as expected from HI.
We stayed in room 303 and it may have been the worst mattress experienced in a long time.
Spenta career travellung on business and personal so i have experienced hotels at all levels

10/10

Exceptional

06 Dec 2025

Anne

Stayed on Tuesday and Wednesday nights. Nicole and TJ at the front desk were both very friendly and helpful and fun. Nicole was extremely knowledgeable about the area attractions and restaurants in Auburn and Skaneateles. Her suggestions were spot on.
The breakfasts were amazing and worth adding on to the booking. Thursday a.m. we requested breakfast to go because a snow storm had started and we wanted to get going before it escalated. Brenda and Mindy were excellent both days and got everything packaged including napkins utensils and condiments Thursday am.
The suite worked out well for the 3 of us. We did ask for extra towels, which TJ gave us while we were at the front desk.
There were 2 sinks which was great but the one outside the bathroom didn't have a wastebasket- requested one but never received it. We had to ask for and and did get soap for that sink as well.
Very good shower! Very Low toilet- yikes on first seating!
Would stay there again.

10/10

Exceptional

04 Dec 2025

Peter

The room was very nice and clean. Will stay there again.

Friends_and_family Family

10/10

Exceptional

28 Nov 2025

BJ

Courteous staff, clean room

2/10

Poor

16 Nov 2025

Carl

Room was gross and we had to get a new comforter because it smelled like someone used it to wipe their butt.

Leisure Family_with_children

8/10

Excellent

10 Nov 2025

Heather

Clean rooms, nice pool area, friendly staff. Easily accessible from all directions and easy to find.

Leisure Family

8/10

Excellent

09 Nov 2025

Jeffrey

Clean room, accommodating staff

Leisure Family

10/10

Exceptional

09 Nov 2025

Jeffrey

Room was clean. Bed and pillows very comfortable.

Leisure Partner

6/10

Pleasant

03 Nov 2025

latoya

Elevator broke, linen was dingy looking. Sheldon the receptionist was kind and welcoming

Business_and_leisure Family

8/10

Excellent

28 Oct 2025

Doug

All good as anticipated

Leisure Partner

10/10

Exceptional

28 Oct 2025

Stewart

The staff is awesome!!

Business Partner

10/10

Exceptional

27 Oct 2025

Saji

Okay

Leisure Family

6/10

Pleasant

26 Oct 2025

Mindy

The heater only produced cold air so it was cold all night.

8/10

Excellent

26 Oct 2025

Maryanne

Location was convenient. Staff was very friendly and helpful.

Friends_and_family Friends

4/10

Poor

25 Oct 2025

Jeremiah

Checking in took over 15 minutes. The building was run down and dirty. The heat in our room didn’t work. We even read the directions on the thermostat and it continued to blow cold air. It was really noisy downstairs to the point it woke me up after 11pm. Very unimpressed. I will never return to this hotel again. Definitely not worth the money.

8/10

Excellent

20 Oct 2025

Lucille

The property was clean outside & inside. The door to our room did not lock. Called the desk & someone came within minutes to fix it. We had dinner in the bar area & the food was mediocre. The poor waitress was trying to take care of the bar & wait on tables. She was over worked. The air conditioner & heater did not work but I did not report it until I checked out.

Leisure Partner

10/10

Exceptional

20 Oct 2025

Laurel

Good location, friendly and helpful staff, clean and comfortable room!

Friends_and_family Friends

10/10

Exceptional

15 Oct 2025

Heather

Safe

Friends_and_family Family

10/10

Exceptional

13 Oct 2025

HECTOR

I don’t know about the drinks but the place is very quiet.

8/10

Excellent

13 Oct 2025

Heather

If I were to stay again, I would ask for a room that doesn't look out over the indoor pool. Too noisy.

Leisure Family

10/10

Exceptional

28 Sep 2025

Paul

Hotel staff were super friendly. Room was very clean and bed was the most comfortable hotel bed I’ve ever slept on. I will be returning to Auburn Holiday Inn in the future.

6/10

Pleasant

12 Sep 2025

Cody

The staff was helpful but this is a very old hotel that was remodeled. It's in ok shape. The elevators sounds scary so I took the stairs. The price per night is way too high for what this property has to offer. It should be about half of that.

Leisure Family

10/10

Exceptional

11 Sep 2025

Nancy

All the staff were very friendly and accommodating. Also, the breakfast and the 2 servers were top rate. It was worth it to have a hot breakfast before we hit the road! Thank you, we'll be back.

10/10

Exceptional

05 Sep 2025

Johanna

Clean room and very nice staff

Leisure Family

8/10

Excellent

24 Aug 2025

Jamian

Staff was friendly and the property was clean. In a convenient location.

Leisure

8/10

Excellent

24 Aug 2025

Martha

It was a nice place

Leisure Partner

6/10

Pleasant

22 Aug 2025

Kristen

The hotel had the amenities needed however we had to wait almost two hours past check in for our rooms to be ready and one of our rooms smelled awful.
The Staff were friendly and helpful and the Hotel was clean.

Leisure Family_with_children

8/10

Excellent

21 Aug 2025

Verified traveler

The plus's outweighed the negatives

Requested a king bed. Room had two double beds. No comfortable chair. Bathtub instead of a shower. All that said. The price was reasonable. Breakfast although it was not free was excellent and the hotel staff very friendly and welcoming. I would stay at this hotel again.

Partner

10/10

Exceptional

16 Aug 2025

Franklin

Nice hotel

Business Self

6/10

Pleasant

13 Aug 2025

Verified traveler

The staff members we encountered were very nice. The restaurant food was good. Everything was fine until I was about to take a shower. The tub was dirty.

Friends_and_family Friends

10/10

Exceptional

11 Aug 2025

Joyce

The room that I checked into had pluming issues with the bathtub. After I brought it to the attention of the staff on duty, she went above and beyond to relocate me and my daughter into another room. The entire front desk receptionist staff were very nice and helpful. I would definitely recommend this Holiday Inn to friends and family members.

Business_and_leisure Family

10/10

Exceptional

04 Aug 2025

Luis

Great hotel

Great food and service and the rooms very clean and comfortable I will recommend and for sure I will stay there again

Partner

6/10

Pleasant

03 Aug 2025

RuthAnn

The room was okay, except for the backed up sink. The toilet was very short- my knees were above my waist, which made it hard to get up, after. Bed was okay, but I would have liked it to be firmer.

10/10

Exceptional

29 Jul 2025

Shelley

Smile big and have fun.

We planned a family trip and thought it would be easier to stay at a hotel instead of having so many family members in one household. I am so pleased that we did so, even though it was an additional expense it was worth every penny. The kids had a blast swimming, they enjoyed telling the staff members about their day, and receiving a positive response back. Most important having breakfast for free (12 and under eat for breakfast free with a coupon the Holiday Inn provided us).The kids thought that was the best ever and they had several options to choose from, they loved the scrammed eggs with cheese.
The room was very clean, the service was amazing, the staff was always helpful and acknowledged us every time we walked through or out of the door whether it was to welcome us or to tell us to have a great day. All around best experience ever. I am very happy we chose the Holiday Inn for our trip to Tennessee as well. Can't wait till September.

A humongous thank you to all the staff members for making our trip a memorable one. Warm welcomes always make any trip an amazing trip.

Friends_and_family Family

2/10

Poor

29 Jul 2025

Jatinna

I wouldn't ever stay there again.

The service was horrible, they never answered the phones. And when you went down to the front desk, no one was there.

Business

10/10

Exceptional

27 Jul 2025

Nancy

Staff was amazing! Beautiful hotel ! Lived the bar and restaurant, food was very good Kevin our bartender was great! Highly recommend!

Leisure Friends

6/10

Pleasant

27 Jul 2025

Joann

All in all it was a nice stay. Location was close to everything. We booked the suite. The 2 issues we did have were that the air conditioners were very loud and the toilet was very low to the ground.

6/10

Pleasant

27 Jul 2025

jay

They only had one ice machine on the fifth floor and parking was terrible

Leisure Partner

10/10

Exceptional

21 Jul 2025

Lindsey

Clean and comfortable

Leisure Family

8/10

Excellent

20 Jul 2025

Marilyn

I’m a difficult rater and also I did not make demands on staff.

Bed was great. I had a good night’s sleep

The room was not as sound proof from the pool noise as I would have liked. But, when the pool closed, no problem.

Leisure Friends

8/10

Excellent

16 Jul 2025

Susan

Great Experience

Had a great stay. Front desk was great and detailed things to do around the area!

A really great stay.

Only a couple of complaints about the room - the phone didn't seem to work -possible I wasn't using it correctly.

The hinge on the room door is so tight that we could hardly get the door opened from either side. Room 443

Partner

10/10

Exceptional

12 Jul 2025

TAMMY

Return trip

As usual, we had an absolutely amazing stay. We were attending my son‘s college graduation. The staff were extremely kind and helpful.I would highly recommend this hotel.

Friends_and_family Family

6/10

Pleasant

05 Jul 2025

Lincoln

It seems a little run-down. The fitness center is too small and too hot. There was a dirty band-aid on the floor of our bathroom when we checked in.

Leisure Family

10/10

Exceptional

26 Jun 2025

Jessica

Nikole at the front desk was fantastic. She was welcoming, friendly, and helpful in finding places to go. We loved our stay!

Leisure Friends

10/10

Exceptional

24 Jun 2025

Mary

Clean and comfortable room. The woman who checked me in was friendly and gave us a great room after what had been a long day!

Business_and_leisure Partner

8/10

Excellent

23 Jun 2025

Lesa

Friendly stay

Front desk staff were especially friendly and kind. I had my first experience with the hotel checking on me via text messages. This was a special touch and convenient.

Partner

10/10

Exceptional

22 Jun 2025

Laura

Great breakfast buffet. Staff very kind and helpful!

Leisure Family

6/10

Pleasant

15 Jun 2025

Jared

Lost staff of Auburn

I got to the hotel for check in around 8:05 PM. I waited at the front desk until about 830 when the clerk finally came to check us in. The bartender on staff closed the bar without even checking in on us to see if we needed any help or if he could help find the staff member to check us in.

We ordered dinner prior to getting there and ended up eating the dinner in the lobby as we waited for the staff to show up. I tried calling multiple times in hopes the staff member had a way to answer the phone away from the desk or someone else would pick up.

When we got to there room there was a significant water spot on the ceiling above one of the beds.

We took our son swimming and because the staff member was no where to be found he had little to no time to swim after we checked in and got to our room. They were quick to make sure we were out of the pool by 9, but had no issue making us wait for 25 minutes to check in.

Friends_and_family Family

10/10

Exceptional

02 Jun 2025

David

Nice place to stay on my yearly visit.

Leisure Self

8/10

Excellent

01 Jun 2025

Rachel

Staff was excellent and room was decent.

Business_and_leisure Partner

10/10

Exceptional

31 May 2025

Chris

Great stay

Business Partner

8/10

Excellent

23 May 2025

Verified traveler

A perfectly fine place to stay

This was a fine hotel. It's an older building that's showing its age in places, but it's kept well. The open pool area makes the whole building a bit humid, which I think is to blame for the carpet in my room feeling a bit damp all the time. The hotel breakfast is not complimentary, and it's not fast - I think they should give up on the made-to-order concept and just serve a complimentary buffet-style breakfast like most other hotels of this caliber. Other than that, it was a perfectly fine place to stay for a work trip and I would return provided the price is competitive. The location is near downtown where there are a number of great restaurants. Ample parking, but not necessarily close to your preferred door unless you get lucky.

Business

6/10

Pleasant

15 May 2025

Rich

Very noisy

8/10

Excellent

11 May 2025

Julie

Staff very helpful. Hotel is nice but a little worn, such as rust in the shower. 2 Queen room cramped but lots of shelves and table space to put things on and many charging plugs

8/10

Excellent

04 May 2025

Emily

Nikole was amazing!! Incredibly helpful and also knowledgeable about the area.

Leisure Family

10/10

Exceptional

29 Apr 2025

Brian

Nice property nice staff

Leisure Partner

6/10

Pleasant

27 Apr 2025

Janene

Overpriced. The ONLY thing that was remarkable was the staff, everyone I interacted with was quite wonderful. Everything else was sub-par.
Dinner menu at the “restaurant” was minimal at best. Free WiFi with stay? I shut my WiFi off because everything buffered while using it. Yes, you have local cable, but it’s 2025 and no Smart TV? Bathtub had hair in it when we checked in. I paid LESS for a stay 2 weeks ago with another company in a similar town, had a suite, kitchenette, bedroom, living room and huge bathroom. Restaurant menu for lunch & dinner was elaborate, breakfast was included and was MTO or buffet style, or a mix of both. Not sure how this establishment can justify the price.

Business Family

6/10

Pleasant

23 Apr 2025

Riptack

Property was fine.

Leisure

10/10

Exceptional

17 Apr 2025

anthony

Nice room. Pool is a plus but everyone can watch you since it’s in middle of hotel.