Auburn House Hotel

United States , Sacramento - CA
Auburn, 13490 Lincoln Way
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49 reviews shown

6/10

Pleasant

28 Apr 2026

Ramesh

Parking areas not well Maintained

2/10

Poor

28 Apr 2026

Reyna

Rating: 1/5 Stars
I am writing this review to warn other travelers about the abysmal conditions I encountered during my recent stay. This was, without a doubt, one of the most poorly maintained and unsanitary hotel experiences I have ever had.
The room was in a state of serious neglect. The cleanliness was non-existent:
• The Bedding: The comforter was stained and visibly dirty.
• The Fridge: The mini-fridge was disgusting, featuring long, dried stains on the exterior and a freezer interior that was coated in thick frost, food debris, and hair.
• The Carpet: The flooring was stained and contained debris throughout the room.
• Trash: We even found previous trash (a pack of used pills) wedged between the headboard and the mattress.
Beyond the lack of cleaning, the maintenance of the room was a safety and quality concern. We found:
• Broken and cracked lampshades.
• Furniture propped up by a plastic cup rather than being properly repaired.
• A messy, concerning setup of electrical cords and power strips behind the fridge, which appeared hazardous.
I brought these issues to the attention of the hotel, but the state of the room was completely unacceptable for a paying guest.
I cannot recommend this property to anyone.

Family

8/10

Excellent

27 Apr 2026

John

AC was great, room was older but ok. Walls are thin and if it wasn’t for the AC, the coughing and snoring in the next room kept me awake. Bed was a bit soft, bouncy and the springs would creak. No hair dryer. Trash from previous guest in the bathroom was not emptied. Staff were great. Breakfast was ok.

Family

10/10

Exceptional

27 Apr 2026

Francisco

This is a great stay if you are planning a weekend trip or if you have a race in that area. We stayed here for the Canyons Endurance Run. It was close to the start/finish line.

Partner

2/10

Poor

27 Apr 2026

Anna

The first room smelled terrible. The carpet was filthy the sink wouldn’t drain the toilet was broken and there weren’t light bulbs in the lamp. We changed rooms to the third floor then the elevator broke. We took the stairs and the door stays locked at all times and couldn’t get in.

Partner

4/10

Poor

26 Apr 2026

Miriam

This stay was unacceptable. The room was dirty and poorly maintained; stained carpet and bedding, a leaking and dirty fridge, dust and debris everywhere, and damaged fixtures. Under the bed and even at the bottom of the mattress there was visible trash.

We couldn’t even sleep comfortably because of how unclean it was. It clearly was not properly cleaned or inspected before check-in.

This falls well below basic hotel standards. I am requesting a refund and would not stay here again.

Family

2/10

Poor

26 Apr 2026

Teresa

First room we got had a clogged toilet (with stuff in it) so we got another room. The second room had a clogged sink.

Partner

8/10

Excellent

22 Apr 2026

Graeme

Great value , close to amenities

Self

10/10

Exceptional

21 Apr 2026

Rolando

Enjoyed my stay

Partner

10/10

Exceptional

19 Apr 2026

Sara

I enjoyed the stay very much!

Self

2/10

Poor

01 Apr 2026

Derek

Front desk staff was nice, and thats where the good qualities end. The room was absolutely filthy. I could have forgiven the dirty floors and hairs all over the bathroom, but I was out the second we pulled the bedsheet back and found a used joint and ashes in between the sheets. Thankfully, the front desk staff was nice and understanding and processed a refund with no questions asked. Avoid this place like the plague!

Friends_and_family Family

2/10

Poor

31 Mar 2026

Jamie

Smelled of cigarettes. I found a cigarette butt under my bed. The floor was yucky. There was no waste basket. Electric outlets did not work properly. The cooling unit did not work properly. The bathtub was clean and I did enjoy a bath.

Self

8/10

Excellent

29 Mar 2026

Peter

Great breakfast buffet.

Friends_and_family Family

2/10

Poor

25 Mar 2026

Sheila

The room wasn’t very clean. And there wasn’t a remote to the tv

Partner

6/10

Pleasant

21 Mar 2026

Christopher

Pool looks old and long over do to be resurfaced ac unit panel that was in my room was broken and had to operate it by stoning pen inside to push the button and lights didn’t work we had to use the ones on the head board and the room smelled of heavy dog urine or just dogs in general

8/10

Excellent

20 Mar 2026

Steven

Had a small problem/inconvenience, and I contacted the staff and it was fixed quickly. Even checks in with me after to make sure everything was good.

Self

10/10

Exceptional

20 Mar 2026

Shanmugavel

We family had excellent stay

Family_with_children

4/10

Poor

20 Mar 2026

Christopher

It was clean but the first time I stayed there the room lights didn’t work we had to use the bed lights and the second time we stayed there the the room smelled like dog urine and the ac/heater unit control panel was broke u had to stick a pen in it to turn it on cause I wasn’t stickin my finger in there. Also the doors on the side buildings are all broke and don’t shut so security is basically limited to room anybody can walk inside the building with out goin to lobby

Self

10/10

Exceptional

08 Mar 2026

Michael

It was my third stay at this place. Well, it is a low stars, but the price is low too. What was good, that I have got everything I could expect for the price: clean room, working climate, all bath amenities, fridge, microwave, coffee. The breakfast was marginal, but all needed for a long day. Perfect stay for a working man on the road.

8/10

Excellent

03 Mar 2026

Mario

Besides needing batteries for remote, it was fine

Self

8/10

Excellent

23 Feb 2026

Andrew

Well it was only for a night and it was cheap but the TV was completely screwed up. Lines all the way across it and hardly any picture. Also dropped something under the bed and when I went to retrieve it I found a bunch of grapes under the bed. Like I said it was only for the night but bad TV and unlcean

2/10

Poor

19 Feb 2026

James

I made a reservation and when I arrived they said it had been canceled due to overbooking. This was a major inconvenience given it was late at night and snowing. They were not even apologetic. I was not impressed.

10/10

Exceptional

18 Feb 2026

Byan

They were so awesome and getting me in last second during the storm. The shower did need maintenance but they let me use another rooms shower right away. Awesome quick stay.

10/10

Exceptional

15 Feb 2026

Peter

Very pleased with the quick check in and room quality.

Friends_and_family Family

8/10

Excellent

15 Feb 2026

John

Property improved from old Rodeway which wasNSG

Self

8/10

Excellent

10 Feb 2026

Anna

Room was clean. Staff was good. Elevator was smelly.

Friends_and_family Family

4/10

Poor

08 Feb 2026

Michael

First room we were assigned the television didn’t have a cable box, so we were assigned a second room. Second room was dirty with floss sticks on the floor/toilet paper on the floor of the bathroom. We were never given WiFi information or where the continental breakfast room was. Funny, the desk clerk told us we should have stayed at the Red Lion across the freeway… An old tired hotel….

Business Partner

8/10

Excellent

25 Jan 2026

Thomas

Despite the age and condition of the place, they make it work Shower head is quirky, and the hvac is far too noisy, but we got used to each other in the end. Thanks to a crack cleaning staff, the floors remain in good shape.

2/10

Poor

25 Jan 2026

javier

Because I check in after midnight it’s a no show my room got canceled

6/10

Pleasant

24 Jan 2026

David

Right price and convenient in the way to Tahoe.

Leisure Family

2/10

Poor

20 Jan 2026

The heater is so loud and I cannot sleep

2/10

Poor

18 Jan 2026

Sachiko

Had roach problem. Saw cockroach crawling the wall near bed so had to kill it with towel. But it wasn't only one. Also there was old food left in the fridge (I don't know from when) and inside fridge wasn't clean. The room had many stains everywhere. I asked the hair dryer and the front desk brought / installed it but the handle part was sticky. TV remote was not working and there seemed to be only one channel available. Big question if or how the room is cleaned.

Leisure Self

8/10

Excellent

18 Jan 2026

Marisa

Room was clean but there was like old stains on towels and the carpet. The major issue I had was that they left a dirty towel in the room when I came in and the shower was leaking all night. I paid like nothing though so I can’t complain too much LOL. Staff was nice tho

6/10

Pleasant

14 Jan 2026

Timothy

No heat in the room but after pushbacking on their pushback they refunded 100% when they were only going to refund 40% complaining that they were charged a fee by the booking platform - so when I asked the guy whether I should call the booking platform and ask them for the other 60% is when he refunded the total price. THEN the booking platform gave a bonus BESIDES

Business

2/10

Poor

12 Jan 2026

Paula

Where to start. Torn hole the size of a volleyball in comforter, I mean tattered with a big chunk missing. TV remote was missing back so they used scotch tape to hold the batteries in. Coffee maker was broken, though they did bring a working one. Toilet was broken, a seal. When I flushed didn’t work and water came gushing out from the base of the toilet. When I reported it the front desk was rude like it’s my fault. Moved me to a different room right next to the freeway, windows do old the noise was so loud I had to sleep with the tv way up to not hear it. When I moved rooms and asked for extra blankets front desk said rudely you have a heater. She did guve in and hit them to me. Same blankets from other room, comforter with huge hole. I was in town for my sister’s memorial service and didn’t have it in me to change hotels otherwise I would have. The pillows are so old and either flat or some weird lumpy shape. Has to have been there for years and years. Gross. I can’t believe hotels.com would have this horrible hotel at their site. The man who checked me in was nice. That’s about it.

Friends_and_family Family

6/10

Pleasant

02 Jan 2026

Richard

Window wouldn't close. Some lights didn't work.

Self

2/10

Poor

01 Jan 2026

Jen

The only thing nice about this Hotel is the name. It was the filthiest hotel I've ever stayed at. If there was another option we would have left and forfeited the money and stayed elsewhere. My entire family was appalled. There was hair and dirt on the toilets and on the ground, a large toenail on the bed, and bugs in the shower. We literally slept and left. I would never recommend this hotel, in fact, it should be reported to The American Hotel & Lodging Association (AHLA). Zero stars.

Friends_and_family Family

6/10

Pleasant

30 Dec 2025

Ross

Hot tub was unavailable and tub was a little dirty but over all 3 out of 5 stars

Leisure Self

6/10

Pleasant

30 Dec 2025

Anna

While the Staff is exceptional and top notch, the room was definitely upgraded. Granited tub walls nd bathroom counter top. Room however smelled of old dirty weed. While I was staying only 1 night, since it was snowing badly and road was closed, I could not sleep. I had roaches on the sink, in the sink, on the wayll by the door, in the tub and lamp shade. All posing for photos and staring at me from the lamp shade as I was laying in bed. Pretty damn hard to get sleep, since it was midnight by the time I was able to.

10/10

Exceptional

29 Dec 2025

Aquiles

We enjoyed our stay. Friendly service

Leisure Family_with_children

10/10

Exceptional

27 Dec 2025

Andrea

It was fine

2/10

Poor

24 Dec 2025

Sergey

Waiting for over 30 mins at the front desk while no one is here to check me in

8/10

Excellent

19 Dec 2025

Sally

The staff was great, the room was clean, and the location was convenient.

Leisure Self

10/10

Exceptional

09 Dec 2025

Umposkawin

Good

2/10

Poor

07 Dec 2025

Nick

Broken shower and cockroaches. Never again

2/10

Poor

14 Nov 2025

REGR

I made my reservation on 10/31, Expedia itinerary: 72067820958712. I received a confirmation of my stay from Expedia on 11/10.

When I showed up at the hotel, they had no record of my reservation. They suggested I contact Expedia, which I attempted to by Chat while standing in the lobby. I would get a few questions in, then get cut off.

I attempted to find a Customer Service phone number, but you know how difficult that is since you purposely send everyone to Help Articles and AI chat. After an hour with no help from Expedia, I had to leave to attend the funeral I came to town for. Since we didn't have the hotel room we reserved, the woman at the Front Desk was kind enough to let us change in the small lobby bathroom.

As we left she was on the phone with her manager trying to sort it out, but we had to go.

I have no way of knowing who dropped the ball, Expedia or the hotel. Either way it added a tremendous amount of stress to what was already a difficult day.

Family

6/10

Pleasant

10 Nov 2025

Jonathan

Room had red stain on the floor and white stains on bed skirt. Toilet was clogged when we got there. House keeper did unclog it as soon as I told her. Place is also rather noisy. Breakfast isn't much...so everything could be better but cheaper than others I saw around.

Leisure Family_with_children

6/10

Pleasant

02 Nov 2025

Henry

Hotel has aged but the rooms are spacious and clean. The front staff are bit sad/depressed but helpful.

My shower didn't work as it was broken to the point that you can't turn on the water. I only discovered the morning of checking out as I only stayed 1 night. Had to take shower in a other unoccupied room.
Breakfast was included but looked sad so I skipped it. Luckily, this location is next to a bunch of restaurants that you can walk to.

If you only need to crash over night, it's comfortable and fine. Location is good.

Self

8/10

Excellent

13 Apr 2026

JOSE RONAN

Café da manhã é fraco. Apenas o suficiente

Friends_and_family Friends