Name: Extended Stay America - Sacramento - White Rock Rd
Address: 10721 White Rock Rd, Rancho Cordova, 95670, US

2/10

Poor

12 Jul 2026

Veronica

The room was not clean very well , i only stayed in it for 6 hours and killed 4 baby roaches. The back of the toilet had balls of hair where they didn’t clean it for a few days.

Family_with_children

8/10

Excellent

08 Jul 2026

Daniel

Rooms were as advertised with stove and fridge/microwave in good working out. Room waa clean and well-maintained. Parking area in good shape though bit dirtier, but to be expected for area near freeway. Good walking distance to food options. Staff was friendly and competent and courteous. James was especially helpful with my one night extension, deposit receipt refund requests and helping me recover a forgotten item.

Self

6/10

Pleasant

29 Jun 2026

Xay

My husband and I stayed here for a quick visit. While the hotel is relatively decent and well-located, I noticed an unpleasant smell when we first entered the lobby. On the day we checked out, we also saw a roach in the wall outlet in the bathroom. Other than that, everything seemed to be satisfactory for what we paid.

Partner

4/10

Poor

29 Jun 2026

Annette

The two staff members I had interactions with for check-in and check-out/cancellation we kind and pleasant but let me tell you the condition of the property and the rooms were horrendous, unsanitary, crumbling and had roaches. I was done when I seen the roaches in the middle of the day. Huge and just unbothered roaming around. The one time I don’t check yelp this is what happens. Avoid at all cost!

Friends_and_family Family

6/10

Pleasant

10 Jun 2026

Silvio

Breakfast only had cofee, muffins, and oatmeal.
Muffins were old.
Room did not have shampoo or conditioner.
Air conditioner was very noisy.

Partner

4/10

Poor

06 Jun 2026

Tyler

It was very loud at night. There were no amenities, but there was a lot of homeless people around. I did not feel real safe.

Friends_and_family Friends

6/10

Pleasant

06 Jun 2026

Jose

Odor is weird but the room was clean tho

Family

6/10

Pleasant

04 Jun 2026

Joy

Close proximity to freeway and shopping and restaurants

Self

2/10

Poor

31 May 2026

Iva

Dirty room and bathroom, extremely noisy neighbor next door (blasting music, yelling, dog barking, TV noise until 5 in the morning. Check-in was too lengthy and the person who was checking me in was cold and unfriendly. Avoid this place!

Family_with_children

2/10

Poor

28 May 2026

Isaac

Aperently this is the destination for one night stands or something, stayed 4 nights and I did not have one night of non copulating neighbors.

Business

4/10

Poor

22 May 2026

Doreen

The room was clean as it could be. It was in big need for maintenance. Walla were dirty. Tub had repaired spots and the overflow cover was handing by a screw. The light fixtures were old and needed cleaning. Broken furnishings. The kitchen was nice but empty of items. I later found the brochure that said you can ask for kitchen items in the office. The kitchen light switch didn’t work very well… The garbage in the back was overflowing into the parking lot where our room was. No hairdryer. But they did have iron & ironing board. Staff were pleasant. Breakfast was oatmeal and muffins. Coffee wasn’t out at 8:00.

Partner

6/10

Pleasant

18 May 2026

Agustin

We got a king bed but at hotel room they gave us a queen and when told proceeded to say that in their system it showed queen

4/10

Poor

17 May 2026

Alex

The whole place was dirty, it was very unpleasant stay

Partner

10/10

Exceptional

16 May 2026

James

Room was fine. Just in room to sleep

Self

2/10

Poor

12 May 2026

Kueicheng

The double bed room I reserved was not available, even though I called the property on the day of check in to confirm. Due to the late arrival, we didn't have enough time to go to a different hotel. Also the check-in process was super long and the staff was slow with the customer in front of us. Overall experience was disappointing.

Family_with_children

4/10

Poor

07 May 2026

Kristin

This seems to be a hotel with fairly new, young managers trying to make it work. But the task may be overwhelming...our room had a leaky faucet, absolutely nothing in the way of amenities except the giest bar of soap (shampoo is on request at the front desk), and we killed the cockroach that crawled out from behind the picture on the wall.

Family

8/10

Excellent

01 May 2026

Ahmed

Every thing is possible and very good location

2/10

Poor

28 Apr 2026

Elida

I had booked the property late because my son and I had gotten off to a late start after hos car broke down. Upon arrival, Jessica refused to let us check in because it was after midnight and said they had already charged us a “no show” fee and we weren’t allowed to stay there. I was really upset and asked if the room was still available. She said it was but wouldn’t let us check in. We were turned away in the middle of the night, charged for the room and left stranded trying to find something else. On top of that, she was really rude. It has low ratings for a reason and I will never book with them again.

Friends_and_family Family

10/10

Exceptional

25 Apr 2026

Ahmed

Very clean and good price

4/10

Poor

09 Apr 2026

clay

The television did not work in room.
The room was clean but outside the room was not at all

6/10

Pleasant

06 Apr 2026

James

Staff could be a little rude. Also wouldn’t take credit card over the phone for the hotel deposit.

Self

2/10

Poor

06 Apr 2026

Anthony

new amenties

Partner

10/10

Exceptional

05 Apr 2026

Jose

Clean room

Self

2/10

Poor

02 Apr 2026

Michelle K

Staff awful. Invasion of privacy

Self

2/10

Poor

02 Apr 2026

Michelle K

Retract the good reviews I left. Ashley changed her tune when corporate and took things away from us that she allowed made us feel stupid and on top of that entered my room without permission while I was at a job interview. Massive violation of privacy and safety. I filed and complaint. Damn straight I did. She’s an awful person. Don’t go here. Plus all the heroine addicts living month to month. Yuck.

Friends

10/10

Exceptional

30 Mar 2026

Michelle K

Ashley is good.

Self

10/10

Exceptional

27 Mar 2026

Michelle K

Two thumbs.

Friends

10/10

Exceptional

24 Mar 2026

Rick

Good

10/10

Exceptional

20 Mar 2026

Amber

The front desk clerk Amanda was amazing. Best customer service I ever witnessed. She is truly an asset to extended stay corp .

Family

2/10

Poor

15 Mar 2026

Gabriel

Bad experience all 3x

Self

10/10

Exceptional

15 Mar 2026

tamicia

Awesome

Partner

8/10

Excellent

06 Mar 2026

Martin

The rooms were fine, big enough and with a kitchen. Our double queen bed room that I booked online wasn’t available anymore but they got us an extra room for no additional cost except the $100 deposit. The area is a little loud with traffic and there was what appeared to be a person living in a trailer in the parking lot that had a dog, which barked occasionally when someone went by.

Friends

2/10

Poor

21 Feb 2026

Courtney

No clean room took my deposit wouldn’t give it back did not stay there due to no clean rooms and urine in the elevator it was so discusting I could not stay there with my daughter never stay there!!!!!

Family

4/10

Poor

20 Feb 2026

Jaramie

Our King room was not ready yet when we tried to check in at 2:30pm. I checked the check-in time and it was 3pm, so I understand we had arrived early. I was told I could downgrade to a queen room that was available immediately for a discounted rate and ended up being charge the same price for the King room we had reserved. The heater took 45 minutes to turn on and the room was not a suite. It was a small queen room with a kitchenette. There was paint flaking throughout the room and it did not look well kept at all. The pictures used for advertisin

4/10

Poor

15 Feb 2026

Lonnie

I was charged for my room twice. When I booked through Hotels.com, I paid for a room with a king bed. When I got to the hotel I was told the king room wasn’t available because it had no curtains. I was given a single room and the front desk charged me an additional 2 nights. When I addressed this with the front desk later that evening, I was told by staff that at Extended stay that they would contact Hotels.com and have the original rate for the king room refunded. Extended Stay did not do this. Or even follow through. When I contacted Extended Stay. They said I would need to contact Hotels.com and initiate the refund. When Hotels.com contacted Extended stay, the front desk said there was no one on site to verify the charge even though I had just spoken with them and followed there instructions, I called Extended Stay and was placed on hold and never spoken to.

I have stayed at this hotel 5 times in 2 months. This type of customer service is sloppy and dishonest. When you tell a guest that you will correct a charge that the hotel is responsible for, then don’t bother to follow through, you create mistrust.This is poor accountability. My previous review of Extended Stay was very positive. But they have destroyed my trust and lost a loyal guest. As have Hotels.com.

A guest should not be charged double, then forced to prove and defend the hotel’s mistake. I am now at the mercy of Extended Stay America to ensure return
of $200. Not addressing this is stealing.

Business

10/10

Exceptional

10 Feb 2026

Randall

It was clean

Self

8/10

Excellent

09 Feb 2026

Lonnie

Room was great. Front desk staff were professional, friendly and helpful. Because I travel for work, I find Extended Stay to be a better alternative to traditional hotel rooms. Having a kitchen and the ability to prepare meals helps me control costs. The front desk staff provided all the kitchen basics I needed to make healthy meals. There are laundry facilities located on premises which was also very helpful. Extended Stay will be my go to for longer work travel. Feels more like home than a hotel.

Business

2/10

Poor

03 Feb 2026

AHMED

No pillows in the room. Someone broke in at 3.30 am in the hotel and set the fire alarm which went on ringing for next 30 minutes. Very poor breakfast given in the morning.

Business Partner

2/10

Poor

03 Feb 2026

Jeffrey

If I could give this place less stars I would, if your definition of breakfast is muffins and nutrigrain bars with no options for any kind of Protien, juice or punch then you’ll like the breakfast here lol. The bathroom was dirty and had dirt and hair on the shower floors and walls, a left over bar of soap in the top right corner of the shower from the guest before us, the floor around my bed was dirty and seemed to have illegal substances left over on it as well. The top lock on my door was broken and wouldn’t lock all the way, the instructions in the kitchen say to open your window or windows when cooking but you can’t even open them half way and they don’t stay open when you do open them. The fire alarm got set off by another guest for a very long period of time at 2 am and the fire department came only to leave in 3 minutes, and homeless people explore the property freely. You can find the same thing for much cheaper or find much better things for the same price you can truly tell this is a hotel that just doesn’t care and has employees who do not care

Leisure Partner

2/10

Poor

31 Jan 2026

Karen

Terrible!! The hotel and your app is the most scamming hotel app that I’ve ever used. Always shows there’s availability for rooms and once we arrive to our paid for hotel, it’s either disgusting or they sell our hotel room and are left without a room.

Leisure Family

4/10

Poor

30 Jan 2026

Jeanette C

The room was neglected. The front desk was always abandoned, no one answered my call or rings. I was trying to see if I could get footage of the parking lot since my car was scraped. Awful service will never be staying at this location. Also check your statement I was over charged and not given a recipient.

2/10

Poor

29 Jan 2026

Karen

When we arrived at the hotel to check in we were told they had no rooms available even though we had a confirmed booking through hotels.com. The clerk told us that if rooms are booked on any of the online sites they don't consider it a valid booking.

8/10

Excellent

28 Jan 2026

Jerrad

The staff was pretty friendly overall. The room seemed clean, nice to have a little kitchen for the price. The only thing I would say kept from 5 stars is the surrounding area must be low class because the other patrons staying were a bit ummm, well they would make one feel a bit unease

Business_and_leisure Partner

6/10

Pleasant

11 Jan 2026

Anthony

Yes

Leisure Partner

4/10

Poor

05 Jan 2026

JJ

Parking is ample. Area seems to attract some homeless. Thin walls between rooms. All the doors in the dresser, kitchen cabinets all left open on arrival. Opened soap in the bathroom (cleaning overlooked). No pans or utensils etc even though it’s got a full kitchen. Check in hostess was nice and friendly but didn’t know how the internet worked / password. Wasn’t the worst place I’ve stayed just wouldn’t choose to stay again

4/10

Poor

28 Dec 2025

Manuel

We got a dirty room, balls of hair everywhere. Towels were full of hair..
We got a different room, but the bed had a big hole on one side, floor in restroom was coming loose.. never again

Leisure Partner

2/10

Poor

27 Dec 2025

Masood

Bad customer service. Told me to bring a plastic cup for use on hot coffee. Charged extra fees

8/10

Excellent

07 Dec 2025

Samuel

Great pet friendly hotel with a helpful staff.

2/10

Poor

07 Dec 2025

Ricky

They will rob you for your refund after the lady in the front told me she wanted to go on break soon as I came to check in

10/10

Exceptional

29 Nov 2025

Cherity

The Manager that worked from 2:30pm-10:30pm was very professional and great help👍 and⭐️⭐️⭐️⭐️ ⭐️

Leisure Partner

10/10

Exceptional

09 Nov 2025

Rue

Great

Business

10/10

Exceptional

08 Nov 2025

B

Love the staff

Business

10/10

Exceptional

07 Nov 2025

Cheryl

This place has cleaned up nicely over the past few years. My stay was quiet, restful and convenient .

Leisure

10/10

Exceptional

05 Nov 2025

Rue

Love it cleanness

Business Pet

2/10

Poor

14 Oct 2025

Susan

This was probably a nice hotel when it as first built, however the room phone was broken. The heating and air conditioning unit was broken. The unit was not working properly. The bathroom smelled like smoke! I paid for a nonsmoking room. Definitely overpriced for the condition of the room!

No phone call from the GM as promised! Never ever again!

10/10

Exceptional

26 Sep 2025

Rue

Great

Business Pet

6/10

Pleasant

11 Sep 2025

Bing

Need for remodeling

Business Partner

10/10

Exceptional

05 Sep 2025

Rue

I love that it was clean, easy parking convenient to where I had to go

Business_and_leisure Self

2/10

Poor

31 Aug 2025

Diana

Fully booked and didnt want to help

2/10

Poor

30 Aug 2025

Oscar

Homeless people around the property.

4/10

Poor

02 Aug 2025

Johnny

Never again

Wasn’t happy at all we ask for a nonsmoking room the restroom counter had cigarette burns . First morning found died roaches on the floor . Front desk no one is ever there only a sign saying they’ll be back . Every time I go up had to wait 30mins or more for someone to show up . I told them about the bugs they act surprise . When we check out was told won’t get our deposit back til they check room for any damages. Everything in that room looked if a dog bite all the furniture. We took pictures of everything when check in

Business

2/10

Poor

31 Jul 2025

Johnnie

Never stay here again .

We ask for a room that didn’t smell like cigarettes. In the restroom the counter had cigarette burn marks all over. First morning found two dead roaches on the floor I told the front office she was surprised . You can see out the bottom of the front door. Every time I went to the front office had to wait at least 30 minutes there was no one upfront, except a sign saying I’ll be right back. Some of the door looks of they were kick in room 139 . They’re so picky when we checked out. Was told we’ll get our deposit back in 30 days after they go through the whole room, look for any damage. All the furniture looked like it was bitten up by some dog. I took pictures of everything . Blanket look if they were washed with no soap .

Business

6/10

Pleasant

31 Jul 2025

James

The was damage prior to renting. Fridge shelving damaged, cabinet hinge broken, counter top loose.

8/10

Excellent

31 Jul 2025

John

First rom I was given, had the ceiling in the bathroom inside the shower. It had fallen down. Second room i found insects dead the next morning.

Business Self

10/10

Exceptional

30 Jul 2025

David

Very helpful, good people.

Leisure

2/10

Poor

01 Jul 2025

mike

They don’t have a clue about customer service

Business_and_leisure

4/10

Poor

28 Jun 2025

Verified traveler

Stalkers As Usual

Family

6/10

Pleasant

27 Jun 2025

Karl

Had issues getting hot water when taking a shower and saw a cockroach in the room.

Friends_and_family Family

8/10

Excellent

13 Jun 2025

LaKeysha

Conveniently located to shopping center with plenty of food options and stores alike on both sides.

Leisure Self

8/10

Excellent

08 Jun 2025

khurram

Broken lock front door
Bathroom door Handel broken
No kitchenware none
Ac did not work

4/10

Poor

05 Jun 2025

Josh

Run down. Unsafe. Not very clean. Very good staff. Just not enough of them.

Business

2/10

Poor

25 May 2025

Gabriela

Very ghetto and a lot of homeless staying there

Business Self

10/10

Exceptional

05 May 2025

LaKeysha

The property is conveniently located close to shopping and in walking distance to food

Leisure Self

2/10

Poor

04 May 2025

Jonathan

We checked in around 3pm and we were told that we were not in their system but she made a way and we went to our room. - 337. The carpet had so much stains on it- name it - coffee , shoe marks, white spots and one part by the table had a massive red soda spillage! The faucet in the kitchen area was leaking and no matter how much you tighten it - nothing happened. The sheets smelled bad, as if someone had just slept on it! The worst part was the bathroom - the sink was dirty and stained as well. The bathtub was the ultimate worst - it had black stains all over it!! It wasn’t just a spot but it was scattered all over the tub itself. We stayed a good 1hr. and got out. We checked out - handed the keys to the front desk and the lady there apologized - without us having to tell her why we are leaving asap. She knew right away how nasty and disgusting the room was !

Partner

2/10

Poor

04 May 2025

Soon

I wil NEVER DO businesses with Extended stay ever agsin

Leisure

2/10

Poor

03 May 2025

Mykola

At the time of my checkin a reception lady looked busy and not very welcoming. I am very tolerant with this, it can be a bad day or anything. However, she was just quick to give me a key, then she turned and headed to some back room. I had to stop her and inquired her about where is my room located, wi-fi, breakfast.
Then, it's non-smoking area and rooms. But the room was just soaked with the tobacco smell. i could not sleep the 1st night. So after my 1st night, I just checked out and found another hotel.

2/10

Poor

03 May 2025

Subhadeep

Unreliable

Leisure Family

4/10

Poor

02 May 2025

Fred

We booked a two room suite through Expedia. When I got here they said did you book 2 rooms and I said no. And they said oh if you book through Expedia and you booked a room with two beds and we don’t have one we give you two rooms. Which didn’t work for me I was with my daughter. They also told me that there was a couch in the room with the bed and that they could bring me blankets and a pillow. When we got into the room, there was just a chair and a bed no pull out couch. The bathroom sink had some type of sticky substance on the counter, which I had to clean off. Only good thing was that the person at the front desk was really nice. Super disappointed not worth the money I paid.

Leisure Family_with_children

4/10

Poor

28 Apr 2025

Kristina

I was very disappointed with this booking. I arrived and was told my reservation was cancelled. I did not get any message about this.

8/10

Excellent

07 Apr 2025

Verified traveler

Good for a quick overnight stay, nice area

The lady at the front desk was very nice and efficient. The room was clean, the outside area of the hotel was also clean. The bathroom sink didn't drain, but we were only there for the night, so we just used the kitchen sink instead.

Partner

6/10

Pleasant

07 Apr 2025

Shirley

People in parking lot playing music and wondering around cars doesn’t seem to safe

10/10

Exceptional

24 Mar 2025

Jonathon

Great stay

Arabella was the best

Friends_and_family Family

2/10

Poor

19 Feb 2025

Joseph

Nobody was working rooms stink

Partner

2/10

Poor

24 Jan 2025

francisco

Poor front desk attendant

Leisure

6/10

Pleasant

02 Jan 2025

Diem thuy

Bathroom,

2/10

Poor

28 Dec 2024

Gerardo

Rude receptionist.

When I got to the office it said out to lunch I heard people talking in the background I said hello I was actually waiting there for 10 minutes with nobody coming out to help me I proceeded to wait and then went outside and came back inside and the receptionist was there she said I’m on my lunch. You bothered me. You interrupted my lunch. She was so rude. I never experienced this much rudeness in my whole entire life. from someone that needs to be professional. like a proceeded to tell the lady because she says I was yelling. I told her I was not yelling. I was just saying hello is anybody here? She said that’s yelling and I’m on my lunch. I told her and close the door lock it. I really appreciate if someone could call me about this i’m going to call Monday to the corporate office and complain about this person. My phone number is 916-779-9688. Thank you for your time Gerardo Albor [email protected]

Business

10/10

Exceptional

28 Dec 2024

Jonathon

Great place

Arabella was very helpful

Friends_and_family Family

10/10

Exceptional

30 Nov 2024

Verified traveler

Arabella is the best with customer service

Friends_and_family Family

10/10

Exceptional

14 Nov 2024

Arvind

Thanks

Business Family

8/10

Excellent

12 Nov 2024

sandra

In general hotel was ok.

4/10

Poor

08 Nov 2024

anielka

Looked like a Motel 6, don’t recommend.

Leisure Self

8/10

Excellent

25 Oct 2024

Nathan

Homeless are loud. Get rooms upstairs.

Business Self

10/10

Exceptional

11 Oct 2024

Jonathon

Arabella is great

Friends_and_family Family

2/10

Poor

04 Oct 2024

Tou

Don't stay

One of the worst experiences

Business

8/10

Excellent

03 Oct 2024

Macy

Very nice and clean place to staying with family. Thank you

Family

6/10

Pleasant

29 Sep 2024

Sung

The staff made check out easy but our room smelled like smoke as soon as I walked in. The floor was super dirty and the bathroom sink had a leak. The area around the staircase had litter and it was generally not a clean appearance in the parking lot. In a pinch this place is “okay” but I wouldn’t stay here again. Also the beds were bad.

Leisure

10/10

Exceptional

17 Sep 2024

Eduardo

Good service

2/10

Poor

15 Sep 2024

Jaedyn

There was roaches in my room and everything was broken. When asked for service to help fix items i was told there was nothing they can do.

Leisure Self

2/10

Poor

13 Sep 2024

Fernando

Worst Place Ever

Hotel service worst EVER .
Dirty room & when it was time to check in the told me my room need to be cleaned & come back in 1hr .
Came back to check In they took 15min to come out help me check in .
Room A/C stays on & NO heater .
No soap & shampoo. Phone doesn’t work to call front desk .
Beds are old & uncomfortable .
Tv didn’t have remote
. Has to walk down few time to front desk to get soap , remote , complain heater

Definitely not a place to stay

Business

10/10

Exceptional

02 Sep 2024

Jasmine

It was very nice and peaceful.

Leisure Partner