Name: Hilton Sacramento Arden West
Address: 2200 Harvard St, Sacramento, 95815, US

10/10

Exceptional

21 Jul 2026

Brittany

Staff was very friendly. The rooms are clean. Perfect for a quick little trip in town.

Family

8/10

Excellent

19 Jul 2026

Hazel

Clean

Family

8/10

Excellent

19 Jul 2026

Janet

I expected more from the Hilton. The rooms were old and needed to be remodeled. The shower was old and the curtain in the bedroom wouldn’t open.

Partner

10/10

Exceptional

19 Jul 2026

Leticia

Rooms were clean and location close to many different points of interest. Would stay again.

Friends_and_family Family

8/10

Excellent

15 Jul 2026

guissel

Very good clean good customer service 👍

Friends_and_family Friends

10/10

Exceptional

21 Jun 2026

Abigail

This was a business trip layover. I have stayed here before and decide must give kudos to the amazing staff. Front desk, Julia at the bar… everyone was amazing. Internet was perfect, food and drinks accessible and I even was granted a late check out. It all felt easy. I was able to conduct my business within a space of calm. Love it here! Perfect for staycations as well.

Self

6/10

Pleasant

18 Jun 2026

Kelly

The pool was not open for a few days

Family

10/10

Exceptional

17 Jun 2026

Maria

Everything was good. Rooms are clean and nice.

Self

10/10

Exceptional

16 Jun 2026

Stephanie

The lobby was very clean the room was nice and the breakfast in the morning was buffet that was excellent definitely would come back here again!

Parking not too bad it was only $16 per night per car

Friends_and_family Friends

10/10

Exceptional

14 Jun 2026

Phoebe

Cleaning staff are good

Self

10/10

Exceptional

14 Jun 2026

cheryl

Oo

8/10

Excellent

11 Jun 2026

Ethel

It was a clean but rather average hotel. Not what I would expect from a Hilton. No bathrobes, only one rather hard chair, no entry light so you had to enter the room in the dark. Only three drawers and one towel rack.

4/10

Poor

08 Jun 2026

Donna

Ice Machine broken. Jacuzzi broken for months not reported until confirmation. Mattress need replacement. Fire alarm went off at 11pm and 6am. On 4th floor walking downstairs. Front desk stated Guest pulled alarm. Not able to rest properly. Area surrounded by displace people. This experience was utterly awful! Didn't live up to Hilton Brand Standard's.

6/10

Pleasant

07 Jun 2026

JP

Older hotel in need of renovation. AC did not work and fire alarm went off late at night and early in the morning during our stay. Staff were kind and helpful but our room did not get cleaned.

Friends_and_family Family

4/10

Poor

07 Jun 2026

Jessica

We stayed here during a busy basketball tournament weekend. After checking in, we lowered the AC before heading out to the games, hoping the room would cool down while we were away. Unfortunately, when we returned late that evening, the room was still quite warm and stuffy.

By the time we got back, it was close to 11 p.m., and after a long day we were too exhausted to contact maintenance or request a room change. We hoped the temperature would improve overnight, but it did not. The next morning we had another early start and checked out through the app, so we never had the opportunity to bring the issue to the staff's attention.

To be fair, I believe the hotel would have made an effort to resolve the problem had we reported it. However, our room never became comfortable during our stay, which impacted our overall experience.

Family_with_children

6/10

Pleasant

28 May 2026

Cody

Outdated

Family_with_children

6/10

Pleasant

17 May 2026

Marimelle

The hotel has seen better days. The staff is friendly and helpful and that's pretty much the only good thing about the hotel. The rooms could use a remodel but they're sufficient for a good night's sleep. The breakfast buffet was lacking; the eggs and sausages were dry and the bacon was burnt. At $25/person for breakfast, we expected better.

Would I stay here again? Not if I didn't have to. Was here for a conference so it was the convenient option, but the Hilton Arden West wouldn't be my first choice in Sacramento.

Business

8/10

Excellent

17 May 2026

Ma Gudalupe

Clean room and good costumer service.

Partner

10/10

Exceptional

17 May 2026

Sara

Amazing for dogs and super friendly staff. Best room service food I’ve ever had in my life! Highly recommend the biscuits and gravy!

Partner

10/10

Exceptional

16 May 2026

Sandra

Clean room

Self

8/10

Excellent

15 May 2026

Kimberly

Room was clean, staff was pleasant, bar has great service and food and parking was convenient.
However the EV station wasn’t as easy to use, but overall everything panned out

Self

10/10

Exceptional

13 May 2026

Shaunna

it was awesome stay. Totally would recommend

Friends_and_family Family

10/10

Exceptional

09 May 2026

Herman

Great place! Highly recommend!

Partner

8/10

Excellent

08 May 2026

Alaine

All the staff were very pleasant and helpful. Room service was speedy and efficient.

I am 5’2” and was not able to reach the security peep hole on the door. Not even close.

Self

6/10

Pleasant

03 May 2026

Jason

Arrived to a lively and beautifully diverse scene bustling with kids, young adults and elderly that were simply celebrating life! Very comforting to witness and experience considering we’re not seeing this happening too much in our nation these days….
Nonetheless, my stay was short (1 night) but worked perfectly for where I needed to be. Encountered some check-in issues but quickly resolved by attentive staff.

Side note: solid dispensary down the street and round the corner off Harvard St.😑

Self

8/10

Excellent

21 Apr 2026

Farid

Maintenance is not good

8/10

Excellent

20 Apr 2026

Gilbert

Be sure all names of adults are on the reservation. I was not able to check in as my husband arrived after me and he was the only name on the reservation, despite informing the Expedia Representative that. Wanted to be sure my wife was able to
Check in early.

Self

10/10

Exceptional

20 Apr 2026

Karen

Room was clean. Bed was comfy. Staff was friendly. Cafe chicken wings were THE BEST! Weekend breakfast buffet was good. Hot tub was not working.

Partner

10/10

Exceptional

13 Apr 2026

Soane

staff was excellent except the hispanic balding guy with mustache @ the bar worse experience customer service with him stayed here too days everyone else was brilliant if it was not for him and his poor service and attitude this would been 5 stars in my opinion

Family_with_children

2/10

Poor

12 Apr 2026

Kathleen

Dirty room, rust stains in shower, shower didn’t drain, sink needed cleaning with pumice stone because it was great and not white, grimy carpet. Bed was comfortable and staff was ok at check in. Spa out of service. No security with parking. Honestly the second worst hotel I have stayed in and price did not reflect the lack of quality. If I wasn’t so exhausted I might have tried to find another hotel.

Self

6/10

Pleasant

02 Apr 2026

Chuangming

Food is bad. Breakfast is very bad for the amount they charge.

10/10

Exceptional

30 Mar 2026

Vanessa

Lady at the front desk I forgot her name was such a sweet heart my phone died and I had to go charge it she was patient and understanding.

Partner

6/10

Pleasant

24 Mar 2026

Tesfay

Not clean

8/10

Excellent

21 Mar 2026

Celeste

The room was great! Hotel has very nice ambiance. Highly recommend

Partner

4/10

Poor

07 Mar 2026

Diana

I booked this hotel because the photos online looked really nice, but in person it didn’t really match the pictures. It honestly felt like the photos had been heavily enhanced or even AI-generated.

When we first walked into the hotel there was a strange smell in the lobby, kind of like body odor. Our room was on the 6th floor with a king bed for my husband and me and a sofa bed for my 17-year-old son. The room smelled musty, like it had been closed up for a long time.

We opened the sofa bed and the mattress was extremely thin—I could feel the springs. In the closet there was only one sheet and a very rough blanket with holes. The mattress only had a protective cover.

While I was on hold with the front desk asking to switch rooms, I noticed black mold on the ceiling in the corner of the room and also in the bathroom, which probably explained the smell. At first they said they were fully booked, but after I mentioned the mold they suddenly had other rooms available. We moved to a room on the 3rd floor that smelled much cleaner.

The building seems older and although it may have been remodeled, it still has outdated features like popcorn ceilings and bathrooms without exhaust fans. It didn’t feel worth the price. For a little more money you can find newer hotels in downtown Sacramento.

I booked this place partly because it advertised a pool and hot tub, but the hot tub was completely empty. Because of the mold situation, I didn’t even feel comfortable trying the breakfast.

Family

4/10

Poor

19 Feb 2026

Rajeev

hotel is overpriced and old and so is interiors

Business

10/10

Exceptional

18 Feb 2026

Johnathan

Lovely

2/10

Poor

15 Feb 2026

Nathan

Staff support was rude at check inn

10/10

Exceptional

01 Feb 2026

Stephanie

Clean and safe

Leisure Family

2/10

Poor

25 Jan 2026

Kristine

The room was not clean upon arrival. One of the beds had dirty sheets that clearly had not been changed from the previous guest. We called the front desk, but they said no one was available to come change the bedding. As a result, we were forced to all sleep in one bed.

Because of this and the lack of concern shown by the front desk when we reported the issue, we were extremely disappointed and decided to check out early. The staff did not seem to care or offer a solution.

Business_and_leisure Friends

10/10

Exceptional

23 Jan 2026

Philbert

The stay at the hotel was FABULOUS!! We really enjoyed our stay and we definitely will be back.

Business_and_leisure Family_with_children

10/10

Exceptional

13 Jan 2026

ERICKA

Yea everything was great!! Clean rooms and friendly staff

Leisure Family

8/10

Excellent

03 Jan 2026

Eric

Very clean and spacious room, courteous staff, and convenient location (Arden Fair is just a couple blocks away).
Would have been perfect if they had more kid-friendly amenities.

Friends_and_family Family

8/10

Excellent

02 Jan 2026

Diane

Clean rooms, excellent front desk service, quick check in

Partner

6/10

Pleasant

02 Jan 2026

Victoria Harvey

Skipped breakfast, but on NYE the only restaurant didn't open until 5pm. Had to leave after checking in to eat. Limited hours for room service too.

Leisure Friends

10/10

Exceptional

31 Dec 2025

Tuiniua

GREAT STAFF!!!

Leisure Family_with_children

10/10

Exceptional

20 Dec 2025

Abel

Great

8/10

Excellent

19 Dec 2025

Lorena

The room was clean super spacious, the bed was really comfortable. The fact that they have a personalized welcome sign on the tv is so cool.

Leisure Family_with_children

4/10

Poor

15 Dec 2025

lorenzo

Room I was originally given was in bad condition, had a temporary a/c in room with balcony door open with 40 degree cloudy weather, second room heater was load and not working properly had thermos at 79 and room was still cold. Hallways and lobby were also cold and seemed unheated . There was mold in the shower ceiling. For the price and brand the facilities were a little lack luster . The hot tub was out of service it seems for an extended amount of time . Probably will not rebook this hotel or maybe even Hilton it self it was pricey and not worth it .

Business Self

10/10

Exceptional

14 Dec 2025

Carlos

Stayed at Hilton Sacramento Arden West for a wedding. The experience was awesome! The staff was very friendly, professional and accommodating. The room was spotless and well maintained. They even had a microwave and refrigerator. Really enjoyed my stay there. If I am ever is Sacramento again will definitely be staying at Hilton Arden West.

Leisure Family

8/10

Excellent

09 Dec 2025

Kristen

I think the hotel is good. It's nicer than I expected given the reviews I had read. It was very convenient for the event I was participating in. I would book again. It was clean and comfortable. The staff seemed a bit overwhelmed by the amount of people checking in at the same time but they handled it well.

Friends_and_family Family

2/10

Poor

08 Dec 2025

Aaron

Awful stay. Very expensive. Room super basic could hear the freeway all night. Adjoining room door could hear everything the neighbor was doing. They played loud music all night. I knocked on the door to tell them to keep it down and they freaked out yelling obscenities. Was there to run CIM marathon. Got no sleep. Place sucks

10/10

Exceptional

07 Dec 2025

Jessie

Very good in early checking. Thanks Purita. Much appreciated since we drove for 6 hours.

4/10

Poor

24 Nov 2025

Veronika

room was cold. they had an engineer come out to fix the thermostat but it wasn't fixed. my child was an ice cube! paid breakfast wasn't great.

Business_and_leisure Family_with_children

8/10

Excellent

24 Nov 2025

Angela

Bar was good and service was better than last stay in Sept. Hot tub was unavailable again (still) from Sept visit. Should be updated online if this will no longer be available. Safe did not work but maintenance was quick to repair (battery replacement). Overall stay was good. Convenient location for freeway but not so much for food.

Partner

10/10

Exceptional

21 Nov 2025

Louis

The staff went beyond my expectations!

Leisure Partner

8/10

Excellent

19 Nov 2025

Jhinezka

Staff was friendly and helpful. The breakfast was tasteless and the hotel is a outdated.

Business Self

10/10

Exceptional

17 Nov 2025

Sharika

Room was clean and front desk was very attentive

8/10

Excellent

12 Nov 2025

Talia

Clean room and friendly staff

Business Self

8/10

Excellent

10 Nov 2025

Steven

Didn't have breakfast. Dinner was very good

Leisure Self

10/10

Exceptional

06 Nov 2025

Desiree

Not many kid friendly options

Business_and_leisure Family_with_children

6/10

Pleasant

30 Oct 2025

Peter

Room was fine. Bathroom was old

Leisure Family

6/10

Pleasant

26 Oct 2025

Natasha

Good hotel and staff , however swimming pool was freezing cold and jacuzzi was closed.

10/10

Exceptional

20 Oct 2025

Terence

Hotel was great. Pet areas good. Only concern was what looked like a large drink stain in the chair in the corner.

Friends_and_family Family

10/10

Exceptional

19 Oct 2025

Gustavo

The place is very clean!!. The staff very nice.

Leisure Partner

10/10

Exceptional

18 Oct 2025

David

Nice location and close to everything.

Leisure Family

10/10

Exceptional

13 Oct 2025

Buzzy

It was nice

6/10

Pleasant

05 Oct 2025

syracuse

They really should tell you that self parking is a paid service. It felt like they snuck $45 in as a hidden fee on the final bill.

Friends_and_family Family

6/10

Pleasant

04 Oct 2025

Andrea

Accessible room door were both sticking.

Leisure Family_with_children

10/10

Exceptional

29 Sep 2025

James

Great location, easy parking

Leisure Family_with_children

10/10

Exceptional

28 Sep 2025

Jemarhy

Great service !

Leisure Friends

8/10

Excellent

26 Sep 2025

Raed

Outdated property (checked out at noon as the sign behind my room door stated but the hotel updated it to 11:00am). For 1 hour check out extension they wanted $25. Good food but somewhat slow service (understaffed).

Leisure Family

10/10

Exceptional

14 Sep 2025

Lalita

Beautiful hotel with an elegant bar and restaurant. The staff were exceptionally courteous and helpful, assisting me with my luggage and promptly providing a luggage carrier when requested. Even though they were short of staff in the morning due to the bellman being away on an airport pickup, the service remained attentive and efficient. Overall, a wonderful stay.

Business

10/10

Exceptional

14 Sep 2025

Thomas

Quite and clean

Leisure Self

10/10

Exceptional

13 Sep 2025

Robert

Super friendly staff, great staff, no parking charge rip off and clean and comfortable facilities. Thank you

10/10

Exceptional

12 Sep 2025

Nick

Convenient

Leisure Family

10/10

Exceptional

10 Sep 2025

Anthony

Good

Business Self

10/10

Exceptional

07 Sep 2025

shaoxian

Great stay!

Leisure Family_with_children

10/10

Exceptional

07 Sep 2025

Tina

Rooms are very spacious

Leisure Pet

10/10

Exceptional

01 Sep 2025

Monica

Very friendly and everyone was very kind, pool was very clean and great temperature.

Family_with_children

2/10

Poor

01 Sep 2025

Shazia

TO BEGIN WITH, I CALLED THE HOTEL COUPLE DAYS PRIOR TO SEE IF THEY ALLOWED EARLY CHECK-IN AND THEY WERE VERY HAPPY TO DO THAT!! THE DAY OF CHECK-IN I CALLED MULTIPLE TIMES REQUESTING EARLY CHECK-IN BUT THEY KEPT TELLING ME TO CALL BACK AND EVERYTIME THE ANSWER WAS NO! WE CHECK-IN AT 330ISH AND MIND YOU ITS HOT IN SAC!! THEY GAVE US A ROOM WHERE THE AC DIDNT WORK!! THEY SENT SOMEONE TO COME LOOK AT IT AND HE SAID IT SHOULD WORK NOW, BUT IT DIDNT. WE DIDNT HAVE MUCH TIME TO GET READY SO WE HAD TO BEAR THE HEAT AND GET DRESSED IN A HOT ROOM!!! WHEN WE WENT DOWN AFTER WE TOLD THE RECEPTIONIST AGAIN THAT ITS RIDICULOUS HOW THE AC IS NOT WORKING AND IT NEEDS TO BE FIXED. SO THEY SENT SOMEONE INTO OUR ROOM WHILE WE WERE GONE AND I GUESS HE COULDNT FIX THE AC SO THEY CHANGED OUR ROOM IN THE SYSTEM AND WHEN WE GOT BACK AROUND 1AM WE HAD TO MOVE ALL OUR STUFF FROM THE OLD ROOM INTO THE NEW ROOM . SO THE STAY WAS THE WORST I HAVE EVER EXPERIENCED !!! I WILL NEVER STAY AT THIS LOCATION!!!!

Family

8/10

Excellent

31 Aug 2025

Maria

It was OK

Leisure Partner

2/10

Poor

26 Aug 2025

Elizabeth

I faced racial discrimination. Only stay here if you're white.

Partner

10/10

Exceptional

17 Aug 2025

Juan

Great place for the family

Leisure Family_with_children

8/10

Excellent

10 Aug 2025

Wesley

Great property with great staff. Lobby is a nice place to hangout and relax. Only thing was our bathtub kept getting flooded when using, as well as the $2 water bottle charge in the room didn’t make sense just give it for free at that point. Overall nice and relaxing

Business_and_leisure Friends

10/10

Exceptional

08 Aug 2025

Christina

Great place

Partner

8/10

Excellent

05 Aug 2025

Elizabeth

Would stay again

The hotel was very clean and modern. The bed was super comfortable. The only thing was it seemed like the air-conditioning was not working properly so they had a separate unit in my room that was an air conditioning unit by itself. The only problem was it was really loud so you could not run it at night when you were sleeping

Self

10/10

Exceptional

30 Jul 2025

Celestino

Bar

8/10

Excellent

28 Jul 2025

Marie

The staff were very accommodating and pleasant. There were multiple events happening this weekend but we were able to check in and out fairly quickly and no issues.

Leisure Friends

10/10

Exceptional

26 Jul 2025

Jatin

Excellent

Leisure

2/10

Poor

26 Jul 2025

sharon

I arrived late Friday. Tired from my traveling tried ordering food from the Grill. Phone rung all evening. I woke up early Saturday order breakfast. Arrive in great time, I ate half and laid back down to wake up with Debbie standing at the edge of my bed. Startled me however, I remained calm and question if she saw me lying here? She claims she didn’t btw I’m 5’9 and weight 225. How did you not see me. She is extremely lucky and hopefully will never enter a room where you clearly see and hear someone sleeping.

6/10

Pleasant

25 Jul 2025

Dave

Hot tub was unavailable for use

Leisure Partner

10/10

Exceptional

24 Jul 2025

Karen

The staff is wonderful - smiling, joking, treating you like a mix of honored guest and family member. The customer service is efficient and customer care is taken bery seriously. The property is clean, spacious, and lovely. Would definitely stay here again.

Leisure Partner

10/10

Exceptional

20 Jul 2025

Michael

From when we arrived it was friendly Bar tender was friendly the pool could use some repairs. Room was clean comfortable would stay again

Friends_and_family Family

10/10

Exceptional

18 Jul 2025

Aaron

Very good

Business_and_leisure

10/10

Exceptional

16 Jul 2025

Nina

Clean and comfy

Typical chain hotel, clean and comfy

Friends_and_family Family

6/10

Pleasant

15 Jul 2025

Noemi

Clean room, quiet even if the freeway is next to the hotel.
I didn’t like is they did not have the room that I reserved and. I reserved free breakfast but ending up paying breakfast. I hope they will review their offers thru third party Orbitz. So next time it will not happen

Leisure

10/10

Exceptional

15 Jul 2025

GEORGE

no commment

Leisure Self

4/10

Poor

14 Jul 2025

Rodney

Parking lot not safe

The hotel was clean and comfortable. However, our truck got broken into the last night of our stay. They cut open our truck bed locked cover and took what was in the back. We were aware of the signs that said it was not the hotels responsibility if there was any vandalism to vehicles, but when we notified the hotel the clerk could care less. We just wanted to know if we needed to fill out a form of any kind to let them know what happened and the clerk was more annoyed that we asked that question. Every night we did see a security guard walking around, so we felt a little safe leaving our truck in the parking lot. However, he obviously was not walking around during our break in. Needless to say we will not be staying here again!!

Business Family

8/10

Excellent

10 Jul 2025

ANDREA

Nice people and great service

Leisure Partner