Hilton Sacramento Arden West

United States , Sacramento - CA
SACRAMENTO, 2200 Harvard St
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100 reviews shown

6/10

Pleasant

24 Mar 2026

Tesfay

Not clean

8/10

Excellent

21 Mar 2026

Celeste

The room was great! Hotel has very nice ambiance. Highly recommend

Partner

4/10

Poor

07 Mar 2026

Diana

I booked this hotel because the photos online looked really nice, but in person it didn’t really match the pictures. It honestly felt like the photos had been heavily enhanced or even AI-generated.

When we first walked into the hotel there was a strange smell in the lobby, kind of like body odor. Our room was on the 6th floor with a king bed for my husband and me and a sofa bed for my 17-year-old son. The room smelled musty, like it had been closed up for a long time.

We opened the sofa bed and the mattress was extremely thin—I could feel the springs. In the closet there was only one sheet and a very rough blanket with holes. The mattress only had a protective cover.

While I was on hold with the front desk asking to switch rooms, I noticed black mold on the ceiling in the corner of the room and also in the bathroom, which probably explained the smell. At first they said they were fully booked, but after I mentioned the mold they suddenly had other rooms available. We moved to a room on the 3rd floor that smelled much cleaner.

The building seems older and although it may have been remodeled, it still has outdated features like popcorn ceilings and bathrooms without exhaust fans. It didn’t feel worth the price. For a little more money you can find newer hotels in downtown Sacramento.

I booked this place partly because it advertised a pool and hot tub, but the hot tub was completely empty. Because of the mold situation, I didn’t even feel comfortable trying the breakfast.

Family

4/10

Poor

19 Feb 2026

Rajeev

hotel is overpriced and old and so is interiors

Business

10/10

Exceptional

18 Feb 2026

Johnathan

Lovely

2/10

Poor

15 Feb 2026

Nathan

Staff support was rude at check inn

10/10

Exceptional

01 Feb 2026

Stephanie

Clean and safe

Leisure Family

2/10

Poor

25 Jan 2026

Kristine

The room was not clean upon arrival. One of the beds had dirty sheets that clearly had not been changed from the previous guest. We called the front desk, but they said no one was available to come change the bedding. As a result, we were forced to all sleep in one bed.

Because of this and the lack of concern shown by the front desk when we reported the issue, we were extremely disappointed and decided to check out early. The staff did not seem to care or offer a solution.

Business_and_leisure Friends

10/10

Exceptional

23 Jan 2026

Philbert

The stay at the hotel was FABULOUS!! We really enjoyed our stay and we definitely will be back.

Business_and_leisure Family_with_children

10/10

Exceptional

13 Jan 2026

ERICKA

Yea everything was great!! Clean rooms and friendly staff

Leisure Family

8/10

Excellent

03 Jan 2026

Eric

Very clean and spacious room, courteous staff, and convenient location (Arden Fair is just a couple blocks away).
Would have been perfect if they had more kid-friendly amenities.

Friends_and_family Family

8/10

Excellent

02 Jan 2026

Diane

Clean rooms, excellent front desk service, quick check in

Partner

6/10

Pleasant

02 Jan 2026

Victoria Harvey

Skipped breakfast, but on NYE the only restaurant didn't open until 5pm. Had to leave after checking in to eat. Limited hours for room service too.

Leisure Friends

10/10

Exceptional

31 Dec 2025

Tuiniua

GREAT STAFF!!!

Leisure Family_with_children

10/10

Exceptional

20 Dec 2025

Abel

Great

8/10

Excellent

19 Dec 2025

Lorena

The room was clean super spacious, the bed was really comfortable. The fact that they have a personalized welcome sign on the tv is so cool.

Leisure Family_with_children

4/10

Poor

15 Dec 2025

lorenzo

Room I was originally given was in bad condition, had a temporary a/c in room with balcony door open with 40 degree cloudy weather, second room heater was load and not working properly had thermos at 79 and room was still cold. Hallways and lobby were also cold and seemed unheated . There was mold in the shower ceiling. For the price and brand the facilities were a little lack luster . The hot tub was out of service it seems for an extended amount of time . Probably will not rebook this hotel or maybe even Hilton it self it was pricey and not worth it .

Business Self

10/10

Exceptional

14 Dec 2025

Carlos

Stayed at Hilton Sacramento Arden West for a wedding. The experience was awesome! The staff was very friendly, professional and accommodating. The room was spotless and well maintained. They even had a microwave and refrigerator. Really enjoyed my stay there. If I am ever is Sacramento again will definitely be staying at Hilton Arden West.

Leisure Family

8/10

Excellent

09 Dec 2025

Kristen

I think the hotel is good. It's nicer than I expected given the reviews I had read. It was very convenient for the event I was participating in. I would book again. It was clean and comfortable. The staff seemed a bit overwhelmed by the amount of people checking in at the same time but they handled it well.

Friends_and_family Family

2/10

Poor

08 Dec 2025

Aaron

Awful stay. Very expensive. Room super basic could hear the freeway all night. Adjoining room door could hear everything the neighbor was doing. They played loud music all night. I knocked on the door to tell them to keep it down and they freaked out yelling obscenities. Was there to run CIM marathon. Got no sleep. Place sucks

10/10

Exceptional

07 Dec 2025

Jessie

Very good in early checking. Thanks Purita. Much appreciated since we drove for 6 hours.

4/10

Poor

24 Nov 2025

Veronika

room was cold. they had an engineer come out to fix the thermostat but it wasn't fixed. my child was an ice cube! paid breakfast wasn't great.

Business_and_leisure Family_with_children

8/10

Excellent

24 Nov 2025

Angela

Bar was good and service was better than last stay in Sept. Hot tub was unavailable again (still) from Sept visit. Should be updated online if this will no longer be available. Safe did not work but maintenance was quick to repair (battery replacement). Overall stay was good. Convenient location for freeway but not so much for food.

Partner

10/10

Exceptional

21 Nov 2025

Louis

The staff went beyond my expectations!

Leisure Partner

8/10

Excellent

19 Nov 2025

Jhinezka

Staff was friendly and helpful. The breakfast was tasteless and the hotel is a outdated.

Business Self

10/10

Exceptional

17 Nov 2025

Sharika

Room was clean and front desk was very attentive

8/10

Excellent

12 Nov 2025

Talia

Clean room and friendly staff

Business Self

8/10

Excellent

10 Nov 2025

Steven

Didn't have breakfast. Dinner was very good

Leisure Self

10/10

Exceptional

06 Nov 2025

Desiree

Not many kid friendly options

Business_and_leisure Family_with_children

6/10

Pleasant

30 Oct 2025

Peter

Room was fine. Bathroom was old

Leisure Family

6/10

Pleasant

26 Oct 2025

Natasha

Good hotel and staff , however swimming pool was freezing cold and jacuzzi was closed.

10/10

Exceptional

20 Oct 2025

Terence

Hotel was great. Pet areas good. Only concern was what looked like a large drink stain in the chair in the corner.

Friends_and_family Family

10/10

Exceptional

19 Oct 2025

Gustavo

The place is very clean!!. The staff very nice.

Leisure Partner

10/10

Exceptional

18 Oct 2025

David

Nice location and close to everything.

Leisure Family

10/10

Exceptional

13 Oct 2025

Buzzy

It was nice

6/10

Pleasant

05 Oct 2025

syracuse

They really should tell you that self parking is a paid service. It felt like they snuck $45 in as a hidden fee on the final bill.

Friends_and_family Family

6/10

Pleasant

04 Oct 2025

Andrea

Accessible room door were both sticking.

Leisure Family_with_children

10/10

Exceptional

29 Sep 2025

James

Great location, easy parking

Leisure Family_with_children

10/10

Exceptional

28 Sep 2025

Jemarhy

Great service !

Leisure Friends

8/10

Excellent

26 Sep 2025

Raed

Outdated property (checked out at noon as the sign behind my room door stated but the hotel updated it to 11:00am). For 1 hour check out extension they wanted $25. Good food but somewhat slow service (understaffed).

Leisure Family

10/10

Exceptional

14 Sep 2025

Lalita

Beautiful hotel with an elegant bar and restaurant. The staff were exceptionally courteous and helpful, assisting me with my luggage and promptly providing a luggage carrier when requested. Even though they were short of staff in the morning due to the bellman being away on an airport pickup, the service remained attentive and efficient. Overall, a wonderful stay.

Business

10/10

Exceptional

14 Sep 2025

Thomas

Quite and clean

Leisure Self

10/10

Exceptional

13 Sep 2025

Robert

Super friendly staff, great staff, no parking charge rip off and clean and comfortable facilities. Thank you

10/10

Exceptional

12 Sep 2025

Nick

Convenient

Leisure Family

10/10

Exceptional

10 Sep 2025

Anthony

Good

Business Self

10/10

Exceptional

07 Sep 2025

shaoxian

Great stay!

Leisure Family_with_children

10/10

Exceptional

07 Sep 2025

Tina

Rooms are very spacious

Leisure Pet

10/10

Exceptional

01 Sep 2025

Monica

Very friendly and everyone was very kind, pool was very clean and great temperature.

Family_with_children

2/10

Poor

01 Sep 2025

Shazia

TO BEGIN WITH, I CALLED THE HOTEL COUPLE DAYS PRIOR TO SEE IF THEY ALLOWED EARLY CHECK-IN AND THEY WERE VERY HAPPY TO DO THAT!! THE DAY OF CHECK-IN I CALLED MULTIPLE TIMES REQUESTING EARLY CHECK-IN BUT THEY KEPT TELLING ME TO CALL BACK AND EVERYTIME THE ANSWER WAS NO! WE CHECK-IN AT 330ISH AND MIND YOU ITS HOT IN SAC!! THEY GAVE US A ROOM WHERE THE AC DIDNT WORK!! THEY SENT SOMEONE TO COME LOOK AT IT AND HE SAID IT SHOULD WORK NOW, BUT IT DIDNT. WE DIDNT HAVE MUCH TIME TO GET READY SO WE HAD TO BEAR THE HEAT AND GET DRESSED IN A HOT ROOM!!! WHEN WE WENT DOWN AFTER WE TOLD THE RECEPTIONIST AGAIN THAT ITS RIDICULOUS HOW THE AC IS NOT WORKING AND IT NEEDS TO BE FIXED. SO THEY SENT SOMEONE INTO OUR ROOM WHILE WE WERE GONE AND I GUESS HE COULDNT FIX THE AC SO THEY CHANGED OUR ROOM IN THE SYSTEM AND WHEN WE GOT BACK AROUND 1AM WE HAD TO MOVE ALL OUR STUFF FROM THE OLD ROOM INTO THE NEW ROOM . SO THE STAY WAS THE WORST I HAVE EVER EXPERIENCED !!! I WILL NEVER STAY AT THIS LOCATION!!!!

Family

8/10

Excellent

31 Aug 2025

Maria

It was OK

Leisure Partner

2/10

Poor

26 Aug 2025

Elizabeth

I faced racial discrimination. Only stay here if you're white.

Partner

10/10

Exceptional

17 Aug 2025

Juan

Great place for the family

Leisure Family_with_children

8/10

Excellent

10 Aug 2025

Wesley

Great property with great staff. Lobby is a nice place to hangout and relax. Only thing was our bathtub kept getting flooded when using, as well as the $2 water bottle charge in the room didn’t make sense just give it for free at that point. Overall nice and relaxing

Business_and_leisure Friends

10/10

Exceptional

08 Aug 2025

Christina

Great place

Partner

8/10

Excellent

05 Aug 2025

Elizabeth

Would stay again

The hotel was very clean and modern. The bed was super comfortable. The only thing was it seemed like the air-conditioning was not working properly so they had a separate unit in my room that was an air conditioning unit by itself. The only problem was it was really loud so you could not run it at night when you were sleeping

Self

10/10

Exceptional

30 Jul 2025

Celestino

Bar

8/10

Excellent

28 Jul 2025

Marie

The staff were very accommodating and pleasant. There were multiple events happening this weekend but we were able to check in and out fairly quickly and no issues.

Leisure Friends

10/10

Exceptional

26 Jul 2025

Jatin

Excellent

Leisure

2/10

Poor

26 Jul 2025

sharon

I arrived late Friday. Tired from my traveling tried ordering food from the Grill. Phone rung all evening. I woke up early Saturday order breakfast. Arrive in great time, I ate half and laid back down to wake up with Debbie standing at the edge of my bed. Startled me however, I remained calm and question if she saw me lying here? She claims she didn’t btw I’m 5’9 and weight 225. How did you not see me. She is extremely lucky and hopefully will never enter a room where you clearly see and hear someone sleeping.

6/10

Pleasant

25 Jul 2025

Dave

Hot tub was unavailable for use

Leisure Partner

10/10

Exceptional

24 Jul 2025

Karen

The staff is wonderful - smiling, joking, treating you like a mix of honored guest and family member. The customer service is efficient and customer care is taken bery seriously. The property is clean, spacious, and lovely. Would definitely stay here again.

Leisure Partner

10/10

Exceptional

20 Jul 2025

Michael

From when we arrived it was friendly Bar tender was friendly the pool could use some repairs. Room was clean comfortable would stay again

Friends_and_family Family

10/10

Exceptional

18 Jul 2025

Aaron

Very good

Business_and_leisure

10/10

Exceptional

16 Jul 2025

Nina

Clean and comfy

Typical chain hotel, clean and comfy

Friends_and_family Family

6/10

Pleasant

15 Jul 2025

Noemi

Clean room, quiet even if the freeway is next to the hotel.
I didn’t like is they did not have the room that I reserved and. I reserved free breakfast but ending up paying breakfast. I hope they will review their offers thru third party Orbitz. So next time it will not happen

Leisure

10/10

Exceptional

15 Jul 2025

GEORGE

no commment

Leisure Self

4/10

Poor

14 Jul 2025

Rodney

Parking lot not safe

The hotel was clean and comfortable. However, our truck got broken into the last night of our stay. They cut open our truck bed locked cover and took what was in the back. We were aware of the signs that said it was not the hotels responsibility if there was any vandalism to vehicles, but when we notified the hotel the clerk could care less. We just wanted to know if we needed to fill out a form of any kind to let them know what happened and the clerk was more annoyed that we asked that question. Every night we did see a security guard walking around, so we felt a little safe leaving our truck in the parking lot. However, he obviously was not walking around during our break in. Needless to say we will not be staying here again!!

Business Family

8/10

Excellent

10 Jul 2025

ANDREA

Nice people and great service

Leisure Partner

2/10

Poor

09 Jul 2025

REGINA

Worst ever

8/10

Excellent

07 Jul 2025

Valeria

Es un buen lugar y tiene buenas instalaciones, solo que el servicio de room service no fue muy bueno

Leisure Partner

10/10

Exceptional

07 Jul 2025

Rosa

Beds were very comfortable, the staff was very friendly!! We would definitely stay again!

Leisure Family

2/10

Poor

06 Jul 2025

Irania

Bath tub was NOT clean. A used soap bar was on the bath tub.

Leisure Family_with_children

8/10

Excellent

04 Jul 2025

Dhanunjaya

Overall stay was good. Property is located in good location and safe.

2/10

Poor

03 Jul 2025

Naomi

The A/C doesn’t work. I asked multiple times to have it fixed. I was told I would be switched to another room and it never happened. I got 3 free drinks , a meal voucher, and 15 per day for park waived for being hot. Oh an a fan brought to my room that just circulated hot air. They said they couldn’t refund any of my $470.00 bc my stay was booked off of a 3rd Party website. That really sucked to suffer in this Sac heat.

Business_and_leisure Self

10/10

Exceptional

01 Jul 2025

Jatin

Excellent service

Leisure Family_with_children

6/10

Pleasant

28 Jun 2025

Sheilaja

Older hotel that’s renovated. Shower was low water pressure 11th floor - soap dispenser wasn’t filled and ran out mid shower

8/10

Excellent

26 Jun 2025

Lety

Rooms very clean and food options in restaurant very good. I didn't like that housekeeping did not come by to offer cleanup or clean towels

2/10

Poor

23 Jun 2025

Heather

House keeping walked in my room without knocking i was nude getting ready to shower. I wasnt offeded comp room or anything after being humiliated. Offered dinner and some hilton points. Terrible services. Worst in my life

Partner

2/10

Poor

22 Jun 2025

Reginald

When I first walked in the room the first thing I noticed was the smell. It smelled like a cheap hotel. There was a hole in the tub. Burned wood around the refrigerator. it smells like a old building that's been remodeled but was half done with low quality workmanship. The manager wanted to compensate me but she couldn't because she said I booked my room online by a third party which is you. can I get compensation?

Business Self

6/10

Pleasant

20 Jun 2025

Carissa

The property had a restaurant and bar area but the bar was closed for us. The room was not very spacious and rhe cooling did not seem to work correctly. Rooms were a bit outdated.

Its close to the Arden Mall and places to eat but the immediate surroundings are not nice. I wouldn't recommend walking to eat but its a very close drive.

Not a bad stay, but not great either.

Leisure Family_with_children

10/10

Exceptional

20 Jun 2025

Angela J

Clean room & kind staff. They charged me double for a 2- night stay for a late check out instead of the extra $50 for a late check out which is what Inwas originally told would be charged on my card.

Leisure Self

10/10

Exceptional

19 Jun 2025

Tyler

The staff were wonderful! The hotel was clean and the room service was really good.

Leisure Family_with_children

4/10

Poor

19 Jun 2025

elizabeth

I booked a two bed and when I arrived they didn’t have any rooms left. They put me in a king and I needed 2beds.

4/10

Poor

18 Jun 2025

Angel

The bathroom wasn’t clean hair in the tub hair on the floor. The towel on the bottom of the floor was on the floor the bathroom does not look sanitizing enough very disappointed

8/10

Excellent

16 Jun 2025

Polly Nordstrand

A very convenient place to stay, beds were very comfortable. The room was not quiet, which was not an issue for me but could be for a light sleeper.

10/10

Exceptional

15 Jun 2025

Trent +kristine

Breakfast was great but I didn’t appreciate being charged a fee to park in your parking lot

Business_and_leisure Partner

4/10

Poor

13 Jun 2025

Suman

Air conditioning was not working until I complained, then it worked. No fans in bathroom, very steamy and stuffy. Housekeeping did not change sheets or clean floors, bathtub. Remote for TV did not work, got it replaced.

Overall, an older suite. Small bathroom and stuffy rooms. Okay for a night or two but would not recommend for an extended stay.

Leisure Family

6/10

Pleasant

10 Jun 2025

Chuma

Best thing was the in-room dining and staff were friendly. Room was okay, but baseboards and curtains were visibly dirty, as were the carpet. The bathroom was outdated and awkward, with the toilet right behind the small door, leaving little room to open the door or get in the shower without closing the door. Huge unused space in bathroom and oversized closet. One small window had a spider and web.Not great!

Business_and_leisure Partner

10/10

Exceptional

09 Jun 2025

Karina

I had a great stay.

4/10

Poor

08 Jun 2025

Alejandro

Improve

Leisure Family

8/10

Excellent

08 Jun 2025

Rayna

Clean rooms and excellent staff. I didn’t even ask to be moved but the woman at the counter moved me to a higher floor when I checked in so the bar and restaurant wouldn’t disturb my sleep on Saturday night.

Leisure Self

8/10

Excellent

04 Jun 2025

Paul

I stay two times a week in hotel and this has to be one of the most comfortable beds I've ever slept on. They do daily housekeeping. This is a real plus.

Business

6/10

Pleasant

27 May 2025

Mark

It was ok, but wouldn't recommend.

This hotel was ok, but I probably wouldn't recommend. They charge $15/night to park in their lot...then there aren't any spots?! The back of the lot is full of antique cars...we finally spot in the back away from any doors to the hotel. I woiuldn't care as much if I weren't having to pay for a crappy spot and walk quite a distance with kids & luggage.
The quality of the hotel did not feel like a Hilton. The bathroom vanity is old, painted wood. The duvet has a sheet laid on top of it that constantly moves away from the duvet. The hot tub was luke warm at best...after we were in it for 30 mins, staff said we need to get out because of poor water quality/they needed to clean it. Most of the stairwells aren't marked...overall, it just did not feel like a Hilton property at all.

Friends_and_family Family

2/10

Poor

25 May 2025

Adam

Horrible service

Friends_and_family Friends

10/10

Exceptional

23 May 2025

Monica Jo

A good find at the last minute!

All in all we had a wonderful stay at the Hilton Sacramento Arden West. I booked the night before our stay and was grateful to find a room at a reasonable price. The only two things I would say is that the main elevators stopped working at one point and we had to redirect to the back of the hotel to the other elevators, and the pool and patio are in need of refreshing. The chairs were tearing, the pool was a bit dirty, the jets in the hot tub didn't work, and the water in the hoot tub was warm at best but not hot. Other than these items, our room was nice, the food was good, and the service was good! We would definitely stay again.

Friends_and_family Family

4/10

Poor

23 May 2025

Linda

Gave us a room called the out of order room as they said they were booked and since booking thru Expedia we weren’t guaranteed the room we requested

10/10

Exceptional

21 May 2025

Joseph

Sfaff were very helpful, taking care of all of our requests. We chose Uber rather than renting a car and Ubers were ways available. Returning to airport had good morning commute speed. Lots of great restaurants nearby. Zinfandel Grille was our favorite. Hotel dining was a very good option.

Leisure Partner

10/10

Exceptional

20 May 2025

Verified traveler

I appreciate the availability at the last minute and the nice accommodations. Also, it was the best price option in the area.

Friends_and_family Friends

8/10

Excellent

19 May 2025

Ramsey

Glad they were able to move us from a room with a water leak into a nice room for your styay.