Name: SureStay Plus by Best Western Sacramento North
Address: 350 Bercut Drive, Sacramento, 95814, US

6/10

Pleasant

04 Aug 2026

Luz

The AC in the room I was not able to turn off or on.
It was permanently in one mode.
The hall ways going to the rooms were nasty.
The room as ummmmm.

10/10

Exceptional

02 Aug 2026

Idania

La seguridad y que tiene Gate me sentí segura y el desayuno perfecto

6/10

Pleasant

01 Aug 2026

Lynn

The room was clean but had an odd smell.
The property grounds were terrible garbage and dog poop everywhere and the pool area was not clean either

10/10

Exceptional

30 Jul 2026

shaina

Great stay staff was very helpful

6/10

Pleasant

29 Jul 2026

Thouay

No comments...

6/10

Pleasant

27 Jul 2026

Isidro

EL HOTEL ESTABA EN BUENAS CONDICIONES Y MUY LIMPIO PERO ESTUVIMOS 5 DIAS Y NUNCA PASARON PR LA HABITACION. NO IBAN A LIMPIAR ,TENIAMOS QUE SALIR A PEDIRLES PAPEL DE BANO A BOTAR LA BASURA Y NUNCA CAMBIARON LAS TOALLAS.

10/10

Exceptional

27 Jul 2026

Bobbie

Clean .

10/10

Exceptional

26 Jul 2026

Jason

enjoyed my stay.

2/10

Poor

25 Jul 2026

Jeuan

The woman at the front desk was unfriendly and unwilling to help. She was extremely unprofessional and rude. She shared no information about the property, like pool and breakfast times. The property is located right off the highway but in a sketchy area. I wouldn’t recommend staying here even though the price can be tempting.

2/10

Poor

24 Jul 2026

Christina

We booked this hotel for a weekend getaway based on the photos and description on Expedia. Unfortunately, it was nothing like advertised.

When we arrived, we found the property surrounded by a secured gate with several homeless individuals camped outside. The front desk staff were friendly, but the office smelled terrible and was very run down.

Before unloading our luggage, we checked the room. The parking lot had several loud people hanging around, making it feel more like a party spot than a hotel. The room was dark and dingy, even with all the lights on. The mattress was completely enclosed in a zippered cover, but the cover itself looked dirty. The bathroom had a dead bug in the corner and hair on the toilet.

We immediately requested a refund and left to book another hotel. Because we booked through Expedia, we spent over a week going back and forth with customer service, only to be told they wouldn't refund us because the reservation was \"non-refundable.\" Expedia offered only a $25 credit.

Expedia completely misrepresented this property and then refused to stand behind their listing. We never stayed in the room because it did not feel clean or safe. This experience has convinced us not to use Expedia again.

6/10

Pleasant

23 Jul 2026

Babatunde Moses

The hotel was clean and neat. The breakfast was good. Staff were friendly

2/10

Poor

22 Jul 2026

Leslie

I would not stay here again the air conditioning didn’t work at all and they refused to move us rooms or refund us. There were people screaming outside all night. The security guard came to deal with it multiple times. It was dirty. The hotel was supposed to be dog friendly for our service dog but no where to take the dog out on the property. You had to go outside the gate where there were several homeless people and dark areas, it wasn’t safe.

10/10

Exceptional

21 Jul 2026

Rosie

Very comfortable and quite

Friends_and_family Family

2/10

Poor

20 Jul 2026

Jose

Never ever coming back here again.

Family

6/10

Pleasant

19 Jul 2026

Elvis

No restroom in the lobby

Partner

6/10

Pleasant

16 Jul 2026

Sherolyn

My roommate arrived one day earlier than me and she rated the place as okay. As for me the air conditioner was noisy, the free breakfast was good and the area was clean. Outside the gated property you will see stragglers.

Business

10/10

Exceptional

14 Jul 2026

Erika

Breakfast is good and the staff is so helpful

Partner

10/10

Exceptional

14 Jul 2026

Erika

The staff is so helpful

Partner

8/10

Excellent

06 Jul 2026

Xoche

I liked that I came into the lobby and it was cool and smelled clean. I booked through a 3rd party app (Expedia) and was unable to choose that I was bringing my ESA and service animal...well they werent sure if they could accommodate as rooms were filling up due to 4th of July weekend. Fortunately, the gentleman behind the counter got me a room and let me check in early (for a fee). I was so grateful it was hot and we were whooped from the heat and driving. The area was occupied by some homeless folks but it didn't bother me, it was gated and felt secure. Room was clean and comfy. Would recommend.

Family_with_children

10/10

Exceptional

05 Jul 2026

Rebecca

Staff was helpful and friendly.

Partner

2/10

Poor

05 Jul 2026

KAYLA

The staff was in professional, talking personal while checking me in. Took 30 minutes to check in. Heard knocking all night long. Or room was right next to the break room. Yours think they'd be courteous to the guests and keep quiet, nope!!!! They played loud music and talked ana laughed all night. Sounded like a party.

Family_with_children

2/10

Poor

30 Jun 2026

Haekap

The hotel is outdated and located in an unsafe area. The room is not clean and the bathroom sink is clogged, so the water stays in the basin. You have to expect the quality based on the price paid.

Partner

2/10

Poor

21 Jun 2026

Theresa

There were alot of homeless. The pool wasn't clean...people hanging out drinking alcohol. Not very family friendly. I won't recommend this hotel at all

Friends_and_family Friends

2/10

Poor

19 Jun 2026

Robert

I make a reservation 2 days in advance and when i arrive they send me to a room that wasn’t ready it wasn’t been clean terrible service

Friends_and_family Family

2/10

Poor

17 Jun 2026

Jatinder

Will never go there again!! 1st and last time. Extremely disappointed!

Self

8/10

Excellent

14 Jun 2026

Ignacio

Todo bien las partes de afuera de los pasillos nesecita más limpieza gracias

Friends

2/10

Poor

14 Jun 2026

Kristine

The property was not clean. The carpet in the hotel was dirty. The property and surrounding area was crawling with homeless people which made the hotel feel unsafe.

Family_with_children

10/10

Exceptional

11 Jun 2026

Gabriel

Great stay. Friendly staff. Cozy bed.

8/10

Excellent

31 May 2026

Douglas

Check was quick and easy, room was clean, breakfast selection was limited, surrounding area was questionable…

Self

4/10

Poor

30 May 2026

cheryl

I couldn’t sleep the first night loud refrigerator and a/c they put in a new refrigerator the next day that helped, tv and phone didn’t work, they fixed that. We had 2 bath towels, really!
The breakfast was one of the worse I’ve come across. And don’t get the rooms in the back of the property so weird. Lots of homeless hanging around the property on every corner and at Dennys next door. We ate at Dennys and it was cold food. I cook 1 server. Whole experience was sad

Partner

2/10

Poor

24 May 2026

leonel

Poor service, pictures are not accurate

Family_with_children

10/10

Exceptional

22 May 2026

Yusuf

I had a two days stay in best western sure stay I personally like the the reception personnel she was an Indian origin very professional and skilled .
The breakfast had fewer items but were fresh and flavorful

Self

6/10

Pleasant

22 May 2026

Nichole

The pictures

8/10

Excellent

21 May 2026

Sheryl

Ask for a room on the ground floor if you have heavy luggage, as there’s no elevator. Simple motel for a night stay with WiFi. Area has some sketch characters. Property is gated for extra security.

Comped Breakfast has solid sausage. French toast sticks were little dry/chewy. Yogurt, oatmeal, bread, coffee and juices included.

Friends_and_family Family

6/10

Pleasant

20 May 2026

andrea

I stayed here because it is close to Sutter health Park. A couple things I didn’t really like was the swimming pool was ice cold, which I understand but the Jacuzzi looked like it had algae growing in it. My hairdryer fell off the wall and it didn’t work very well either I had my service animal. That was nice. They were accommodating. There’s an area for them to go use the restroom as well. Staff was friendly enough parking lot was a bit dirty.. room was clean and close to not amenities.

2/10

Poor

18 May 2026

Mario

Sometimes in life you fall for nice pictures and make mistakes. My mistake was booking this place thinking it was a regular place. At check in, room #1 had live roaches, room #2 had dead roach carcasses on the receiver of the in unit phone meaning that it hadnt been cleaned in a long enough time for the roaches to die and decompose. I didn’t realize what I was getting myself into and unfortunately for me, I had to pay for this mistake. Don’t even mention the word refund to management cuz they have no intention of giving one once they’ve reeled you in to their web. They said that we would be refunded while we were there and changed up once we left. We composed ourselves as I searched for a habitable space and we got out same day within 2 hrs of checking in. Got a nice place nearby. Unless you are used to living in squalor, go some place else.

Family_with_children

6/10

Pleasant

18 May 2026

Milan

We stayed at the property for one night and overall had a mixed experience. The location was extremely good and very convenient. The reception staff was also polite and helpful, which we appreciated. The rooms were spacious and generally clean upon entry, which added to our comfort.

However, cleanliness around the property was a concern. There was smoking in the parking area, which made the surroundings very uncomfortable. Inside the room, we noticed cockroaches running during the night, which was disappointing and not acceptable, especially when traveling with family. While the room itself was spacious, better pest control and regular disinfection are definitely needed. Cleanliness is a top priority for us when staying with family, and this aspect needs improvement.

The breakfast area also felt congested, and the options were quite limited. A better spread and more space in the dining area would improve the overall experience.

Based on these factors, I would rate the stay 3 stars.

Family_with_children

2/10

Poor

17 May 2026

Ashlie

This property has trash everywhere. Homeless people are walking around on property while security is on grounds. The bathroom smells like mold. Carpet is filthy. Cracks are in the hotels room walls. People can be heard fighting all hours of the night and the staff is not welcoming.

Partner

8/10

Excellent

17 May 2026

Jose

Despite a small misunderstanding from the staff helping me check into my room leaving me with 2 night deposits for 2 separate rooms. They were really friendly and willing to listen / communicate. This is the most organized and well take care of quick hotel I’ve been to! The room itself was clean with some not so clean areas but mostly it was up and ready to go! Unfortunately it had flaws like, TV having no signal, ac buttons broken, and marks on the doors. It was nice and very spacious , perfect for the price. Breakfast was okay at best.

Partner

2/10

Poor

16 May 2026

Joshua

Breakfast is OK but the room and the Property were dirty. Stayed in the room for less than eight hours and there was roaches. Do not recommend staying here. Stay away from this location !!

Friends_and_family Family

2/10

Poor

03 May 2026

Odalys

Room was clean but there was roaches in the wall .

2/10

Poor

02 May 2026

blair

Definitely would not stay there again. Bugs in the bathroom in the middle of the night and had fears that I would bring home bed bugs. Trying to save $50 in going to a more established hotel was a mistake.

Self

4/10

Poor

02 May 2026

guadalupe

There was a lot of homeless people camped out on the street of the hotel and generally didn’t feel safe. The property was also not that well maintained and the room itself was not clean.

Self

10/10

Exceptional

01 May 2026

Lan

The continental breakfast was very delicious. The eggs were fresh and the sausages were very tasty.

Self

2/10

Poor

16 Apr 2026

Misty

Hot tub was the only thing that worked. The staff wouldn’t fix tv and didn’t bother putting us in a room that has a working tv. There was onetowel for there people to share.

Partner

2/10

Poor

16 Apr 2026

Mary Angeli

The area is not very safe. It's right next to a freeway so don't expect a quite and peaceful night sleep. The property is very poorly maintained, there's trash everywhere. The room isn't that clean as well. One of the beddings has blood stains on it. The bathroom sink's broken. The bathroom isn't clean. The carpet is dirty. Not enough bath towels for 3 adults. They didn't even refill the body wash.

Family_with_children

2/10

Poor

13 Apr 2026

Alisha

Dirty area

10/10

Exceptional

11 Apr 2026

Allysa Jade

Stayed for one night, the room was relatively clean, and the staff were very nice and welcoming.

Friends

10/10

Exceptional

11 Apr 2026

Kristina

Great staff

2/10

Poor

09 Apr 2026

Kathryn

The room was not clean. The first room we got smelled like so much cigarette smoke. The second room smelled less of cigarettes but still very prevalent. All of our clothes and hair smells like cigarette smoke now and none of us smoke. I had two young children with me and I was not happy about this. The bathroom looked like it had not been cleaned between guests. We found cockroaches in the room unfortunately after we had brought in our belongings. I will never stay here again.

Family_with_children

2/10

Poor

04 Apr 2026

Shannon

Do not ever stay here. We checked in and went to the room. Didn’t even step foot into it because it looked like someone was in there. Pillows on the floor, toilet paper on the floor, tv on and bathroom light on. Tried to get a refund but manager did not approve. This place is the worst of the worst.

Friends_and_family Family

6/10

Pleasant

03 Apr 2026

Sergio

AC/HEAT is out of service at room 219. Very hide room, I didn't like it

Self

8/10

Excellent

01 Apr 2026

Shauntel

The staff in the office were friendly.

4/10

Poor

28 Mar 2026

Carmen

.

Partner

2/10

Poor

27 Mar 2026

alexander

Requested a king size no smoking room , but first thing I smelled when I walked in was smoke. Asked to change my room but they couldn’t accommodate me for the same room but one with two queen beds, but even then the rooms didn’t look comfortably clean, lots of homeless around the area & right away I told them I’m staying at a different property & they would not reimburse me so I took a loss. Never ever staying there

Pet

6/10

Pleasant

26 Mar 2026

Erin

The jets to the hot tub didn’t work.. and the pool was dirt. Staff was kind and always tries to make sure everything is clean and the rooms are at a comfortable temperature

4/10

Poor

26 Mar 2026

kevin

Staff was nice and kind.

4/10

Poor

23 Mar 2026

Joshua

Stayed for a quick overnight. The door to my room would not even shut and lock all the way, unless you had the top bar lock on anyone could push right in. The tv did not work and the shower did not have body wash/a bar of soap.

10/10

Exceptional

17 Mar 2026

Lise

Close to road,convenient.

4/10

Poor

16 Mar 2026

Jordan

The room I was going to initially be given was in a nonsmoking area and wreaked like smoke the hallways was ridiculously dirty and creepy at that. The pictures are super misleading! They made me think that I’d have a balcony since the room I was booking showed a balcony and it did not. On top of the room itself not looking anything like the pictures. I talked to a helpful young lady at the front who let us “upgrade” our room to one that actually looked like the pictures except the balcony. It was way cleaner than the initial room and was super understanding and sympathetic to the fact we had drove over 5 hours with kids and were extremely tired she gave me no hard time in switching us and for that I’m grateful. On top of the yummy breakfast they do provide it turned our trip somewhat around. The pool is smaller. And just know the pictures are misleading read the descriptions thoroughly before booking

Family_with_children

4/10

Poor

15 Mar 2026

steve

My room had wet floors when i got there.. i gave a 100 deposit and they only gave me 80 back with no explanation on why

Friends_and_family Friends

2/10

Poor

13 Mar 2026

Thoko

I did not stay here the staff/ service was not what I expected

Partner

10/10

Exceptional

12 Mar 2026

Aaron Israel

City was close an easily accessible via by electric scooter! Mcdonald's fast food nearby,

Self

2/10

Poor

10 Mar 2026

Debi

They charge $14.99 for breakfast buffet, was on a card in the room. Icalled front desk said it was included in the room cost. I asked then why do you have cards in all the rooms that says $14.99 for breakfast, she didn't answer my question and hung up the phone. The white bread for toast was frozen then thawed several times, soggy and didn't taste very good. The oatmeal was ok, my friend had that said it was fine. I took 1 sausage and 1 potato ony plate both were cold. Then the lady then took a large container out of fridge of potatoes and dumped them into the hot box that contained the cold potatoes. I'm a chef, you never add cold product to a hot box. You have to bring your food up to temperate, before you put into the warmer. The warmer us just that it does not heat food, it holds food at 160-180 temperature. You add hot food to hot food and cold to cold. It can't heat food it's a warmer!!!! Charged a $200.00 deposit. I worked for The Rim Corporation in Modesto, Ca, had 5 Best Western Hotels and 3 that were not. I stayed in 4 of the B/W in Sacto. Placerville, Anaheim and Modesto. Im 70 years old B/W is always were I stay. Always clean, staff friendly, food is good. If that was my first stay with you, I would never use your brand again. She is also feeding the homeless and letting them stay there. That is why she charges the deposit. They have damaged the rooms. I asked why the deposit her words were we have had problems with customers damaging rooms. I did get deposit

6/10

Pleasant

09 Mar 2026

Donnelle

No eggs with breakfast, no bagels to go with cream cheese and took 40 minutes to get towels.

Friends_and_family Family

2/10

Poor

02 Mar 2026

Alicia

Nasty

Self

6/10

Pleasant

27 Feb 2026

Erin

Water was Luke warm.. the soap and shampoo were empty. However the front desk staff at check in was super nice. There was a situation with a guest and she stayed calm..

8/10

Excellent

26 Feb 2026

Courtney

Hotel was very accommodating while I was trying to get an early check in before a concert that night. Despite amenities in the room showing signs of use over time, I could still tell they were cleaned, which was the important part. The kindness and attentiveness of the staff was what stood out to me most!

4/10

Poor

24 Feb 2026

Craig

Drug needle in dog area.

Self

4/10

Poor

22 Feb 2026

Eli

Water was shut down without notice. We couldn’t flush and take shower until late afternoon. If we knew sooner, we could have planned around it and not having such inconvenience.

Pet

4/10

Poor

22 Feb 2026

Stefanie

bathroom was gross

10/10

Exceptional

19 Feb 2026

Alexis

Clean. Friendly staff. Secure parking

Family_with_children

8/10

Excellent

18 Feb 2026

Alfredo

Appreciate the breakfast and clean room.

Partner

10/10

Exceptional

17 Feb 2026

Erika

I like the park lot

Family

2/10

Poor

17 Feb 2026

Julie

first the picture were not exactly how the hotel looked there was dog poop on the side walk while we were walking to our room and than the hot water was not even hot i called to the office they said they were sold out because we wanted to chang room so we wouldn’t be by the freeway side than you could the top floor walking back and fourth a lot of noise and than we are right behind the freeway which was not good i would not have stayed here if i knew it was by the freeway the breakfast was nasty

Leisure Partner

10/10

Exceptional

16 Feb 2026

Russell

The room was very clean and spacious. Fridge and microwave is important to me and this place has a good sized small fridge. Security gate √ breakfast ✓ pets ✓ friendly staff ✓

Self

10/10

Exceptional

13 Feb 2026

Heriberto

Good staff

6/10

Pleasant

11 Feb 2026

Destiny

It's okay. Just not as pictured

Leisure Family_with_children

10/10

Exceptional

07 Feb 2026

Joe

Clean Room staff was friendly.

Business Family

2/10

Poor

26 Jan 2026

Andre

Felt unsafe, booked through expedia, they tried to fix it. The hotel did not want to give me a refund, also not what it looked like on pictures, me or my company wil never ever book anything through expedia ever again.
Thank you

10/10

Exceptional

22 Jan 2026

Michael

I would definitely stay there again. I liked the spa and the breakfast and the room was big.

2/10

Poor

14 Jan 2026

Rina

room smell was so bud nasty not wash homeless dog smell lm splay all over the room My expensive perfume terrble l wanted complain to front desk bud totire so just lay down wermask couldn't sleep well also next Day lm complaint front desk his looks like Lafh it just terrble experience never ever wanted stay This hotel ever again firstTimes also last Times west My Times also money!!!!!

2/10

Poor

09 Jan 2026

Alexis

Couldn’t stay there. Very dirty. Sheets were stained, bathroom was grimy, AC didn’t work, thermostat was broken, there was no smoke detector.

Leisure Pet

10/10

Exceptional

09 Jan 2026

Arturo

Good room

Leisure Partner

2/10

Poor

29 Dec 2025

Laura

Ok

2/10

Poor

27 Dec 2025

Rex

Room

Leisure Pet

4/10

Poor

27 Dec 2025

Habibullah

Not a good customer service

8/10

Excellent

21 Dec 2025

Stefano

Friendly staff, overall clean

Family

6/10

Pleasant

17 Dec 2025

Mirian

.

4/10

Poor

12 Dec 2025

Carlos

Didn’t meet my expectations. Sketchy place and visitors, feels extremely unsafe.

Business Self

6/10

Pleasant

08 Dec 2025

Michelle

If you will be primarily traveling and out this is fine, but I’d recommend to bring your own blanket, pillow cases. Gave me motel vibes.

Business

10/10

Exceptional

08 Dec 2025

Jamal

Was a fantastic room for the price with secure parking!

Leisure Partner

4/10

Poor

08 Dec 2025

Robin

Room was not clean on the nightstands and the floor was sticky, smelled like smoke with an overpowering lemon deodorizer over it. It was supposed to be a non smoking room. No hot water in the am for a shower.

Business

10/10

Exceptional

07 Dec 2025

Kevin

Great

Family

10/10

Exceptional

06 Dec 2025

Matthew

Great