The Midtowner Hotel SureStay Collection by BW

United States , Sacramento - CA
SACRAMENTO, 1319 30Th St
Show on Google | Map

100 reviews shown

4/10

Poor

18 Jun 2026

Michele

Disgustingly filthy. I'll let the pictures speak for themselves. Light fixtures were broken and just hanging. Remote control for the TV was dilapidated. WALLS WERE BEYOND FILTHY. Luckily we needed only one night. I CANNOT believe Best Western has their name attached to this motel.

Friends_and_family Family

10/10

Exceptional

16 Jun 2026

Crystal

We enjoyed our stay! Rooms were spacious enough. Would recommend.

Partner

10/10

Exceptional

14 Jun 2026

Lidia

Good price and location for the price.

Friends

10/10

Exceptional

13 Jun 2026

Michael

👌

Self

2/10

Poor

13 Jun 2026

Cherie

The hotel room door would not lock. Person came and showed us all we have to do is pull up on the door knob. Safety latch on door was broken. Did not seem safe at all. Room was not clean. Toilet did not want to flush. Terrible would not recommend

10/10

Exceptional

12 Jun 2026

Mona

The room was clean, the bed comfortable, quite a large size refrigerator.

Self

6/10

Pleasant

12 Jun 2026

Joanna

Was not quite what I expected. Bathroom a bit dirty with some hair and some dead bugs.

10/10

Exceptional

11 Jun 2026

Luz

The owners are amazing. Very helpful in every way

Partner

10/10

Exceptional

08 Jun 2026

Joseph

awesome hotel at an affordable price

6/10

Pleasant

07 Jun 2026

Yolanda

Breakfast had the basics, cereal, toast, coffee, juice. Enough to get the day started

Family_with_children

8/10

Excellent

04 Jun 2026

Thomas

The neighborhood is not great, lots of undesirable people, but the facilities were very good. Breakfast was sparse. Not much to choose from and supply was low, but the room was clean and the bed was comfortable.
I will stay here again when I need a room in Midtown.

Self

8/10

Excellent

03 Jun 2026

Robert

A perfectly adequate place to stay for a night in downtown Sacramento. I appreciated that the hotel uses lots of security cameras to monitor the parking lot.

6/10

Pleasant

02 Jun 2026

Carrie

Pool unavailable and no microwave in our room as advertised on amenities shower was out of all products body wash etc.

Family

6/10

Pleasant

01 Jun 2026

Humesh

I booked my stay using Expedia days before my check-in. You’ll be lucky if someone would pick up the phone at the hotel. I had to wait for minutes before someone came for help to check-in. When I questioned of the shortcomings, she became confrontational and said she had to fix a TV in a room.

Customer service is shocking. One person does everything to save costs.

Partner

6/10

Pleasant

31 May 2026

Liesha

The a/c in the room stopped working in the middle of the night. The tv froze on one channel. There was a family with small children that were allowed to run around the property and make noise at 6am.

Partner

2/10

Poor

31 May 2026

Marlaine

No pool!!! Didn't say until arrival

Friends

6/10

Pleasant

28 May 2026

Vianny Samantha

It’s a place to get some sleep.

Partner

10/10

Exceptional

25 May 2026

Andrew

It was worth the price definitely recommended clean

Family_with_children

2/10

Poor

25 May 2026

Jackie

I was very disappointed with the cleanliness of this hotel and the way the situation was handled by staff. My daughter’s white socks turned completely black just from walking on the floor in our room. I used one of the bath towels to wipe the floor, and it came back absolutely disgusting with dirt.

I went to the front desk to show them and asked if someone could please come clean the room. Instead of being apologetic, the employee seemed more concerned about the towel being dirty and even suggested it was probably from my shoes. She also said I should have mentioned it when I checked in, even though I checked in late Friday night at 9:52 PM and didn’t immediately notice how dirty everything was.

On top of that, there was mold in the bathroom and the refrigerator was dirty as well. The biggest issue for me was not just the condition of the room, but the lack of customer service and accountability. A simple apology and willingness to fix the situation would have gone a long way.

Unfortunately, this stay did not meet basic cleanliness standards, and I would not stay here again.

Friends_and_family Family

4/10

Poor

25 May 2026

Jeff

It was such a disappointment as we counted on the 7.8 star rating. This is a MOTEL, not a hotel. While the beds were comfortable and the shower decent; the place was so dirty. I personally took the time to wash the bathroom door. The walls and ceiling were just filthy. The floor was barely a step better. We slept on top of the bedding out of concern. Normally, we would have just moved to a different hotel but we choose to make the best of it as it was our daughter's graduation. We thought we were getting a good deal...this is not that.

Family

8/10

Excellent

25 May 2026

BrookeAn

Clean room and convenient location.

Self

6/10

Pleasant

24 May 2026

Angela

If you just need a place to sleep, and won’t be spending any time on site except for that, and you have a means of protecting yourself, not too shabby. Staff were very helpful and probably underpaid for their efforts and what they put up with.
Highlights- coffee was excellent. Front desk woman has balls to scare off bad people and saved me from wardrobe malfunction.

Friends_and_family Family

2/10

Poor

24 May 2026

Karmen

Horrible experience. The room was extremely dirty upon arrival. The sheets had hair all over them and even visible shoe marks, which was unacceptable. I brought the issue to the staff’s attention, but I was informed that no other rooms were available. The staff provided clean sheets after I requested them, but overall, the room's cleanliness and condition were very disappointing. I would not stay here again. Not a safe area and nothing like the pictures on Expedia.

Partner

6/10

Pleasant

23 May 2026

Ben

lot of noise during the night, doors slamming, cars, motorcycles, people yelling.

Partner

8/10

Excellent

22 May 2026

Kristine

The place was fine, in a kind of funky modern way. Being on the third floor, I was glad for the elevator. The room was clean, the bed was fine. The bathroom was fairly clean (staff needs to remember to also look up and clear dust/cobwebs from the walls). The shower only has a half door, so water goes all over the floor. (No bathmat was provided.) It would have been nice to have a clock somewhere in the room. And I could really have done without the homeless people hanging around the parking lot.

Self

2/10

Poor

22 May 2026

Thanh

Close to the freeway. Staff was FaceTiming the whole time while I was checking in. It was loud and rude.

Self

4/10

Poor

20 May 2026

Darrian

The room was clean, but the lock on our door did not work. You could literally push the door in from the hallway. The staff were nice though. For the price it’s not a bad deal just be aware of the kind of people that will also be staying in this cheap of a hotel.

Friends_and_family Family

2/10

Poor

20 May 2026

Edward

Took my deposit won’t give it back consistent attitude on phone never coming back

4/10

Poor

19 May 2026

Athena

Smoke alarm kept going off - we changed out battery, removed battery & smoke detector from wall is was still going off.
So, they had us change rooms within first half hour. Bathroom doors slide and dont lock, shower doors are clear glass ( two kids: boy/girl).
Second room had questionable air conditioner- not aure if it was dust or mold (it was dust), cable went out 5 times - front desk fixed first time , I fixed it the other times due to the late (2am).
Tv has 3 lines throw it, two top one middle
No Ice machine or vending machines
Breakfast wasn't too bad- options limited
Pool- closed due to maintenance issues
Stayed one night not the two we booked, found another place
Night staff- nicer then morning
Some loud People outside few times

Upside Close to hospital, MDs and Ihop
Also Motel 6 cross for this one 😉😉

Friends_and_family Family

8/10

Excellent

19 May 2026

Barbara

Very nice hotel at a reasonable room rate. Would recommend it to friends and stay there again next time.

Family

8/10

Excellent

18 May 2026

Pete

Nice and comfortable

Partner

10/10

Exceptional

17 May 2026

Marlene

Always a great stay and clean

Partner

2/10

Poor

13 May 2026

Jonathan

This place was one of the worst hotels I have ever stayed at. It was filthy and smelled terrible. The walls were covered in dirt, shoeprints, handprints footprints and what looked like bodily fluids. The beds were dirty with a bunch of hair and crumbs on them. The refrigerator smelled like someone stored stool samples in it. The furniture all appeared to have “happy” stains all over them. It was so disgusting, I didn’t even stay through the night I decided I would rather drive back home then sleep in this dumpster. The AC did not work well and the front cover was missing. The bathroom door does not shut or lock it’s just a slider. There were no screens on the windows so people could easily just hop in if they wanted or reach in a grab your items. Everything was covered in dust. I went to the lobby to ask for another room but as I was standing there I looked around and the lobby was filthy with dirty walls and a huge sticky puddle of someone’s spilled drink that had dried. I would never recommend that anyone stay here. My friend who was there with me decided to stay for the night and he survived, so there’s that. The staff was also pretty awful when I walked in. I stepped in the lobby they let out a sigh and said yes… overall this was the worst experience I have ever had a hotel.

Friends

10/10

Exceptional

08 May 2026

Timothy

Very clean and maintained. Had all the amenities we needed. Will stay again.

Partner

4/10

Poor

04 May 2026

Juan Carlos

Bed was lumpy, not enough space to hang stuff in the bathroom, wifi had asthma.

Friends_and_family Family

6/10

Pleasant

04 May 2026

Robert

Check-in took roughly 20 minutes as I had to wait for someone at the front desk to come back. I wasn't aware or told of the breakfast times or location. The TV was malfunctioning as there are lines on screen. The blow dryer was inoperable. I had to get a replacement from the office. Around 8:30 am I went to go get some breakfast in the front office and all the food was gone and wasn't being refilled. I only managed to get some coffee. Good things about the stay: The room was clean, the bed and pillows were comfortable. The A/C was working.

Partner

4/10

Poor

02 May 2026

Kevin

Almost everything in my room was broken. My door to my room wouldn’t shut and lock, unless from the outside pulling hard in the handle. The tv remote only controls the tv guide, no way to adjust the volume or turn off the tv. The sliding door for the shower doesn’t work, I was struggling to open and close it in the shower. Also the front desk lady just felt very miserable and didn’t want to be there (honestly don’t blame her) all in all it was ok for the 80$ but wouldn’t stay again

Self

10/10

Exceptional

01 May 2026

cornelia

Loved it stafd was greay

6/10

Pleasant

29 Apr 2026

Doreen

I needed a place to stay as i had an early morning medical appointment and I live about 99 miles away. It served it's purpose. However, it appeared that the room was not thoroughly cleaned. There was stray hair in the shower and when I pulled back the sheets, there was also strands of hair. I went and purchased a big bath towel to sleep on. When I came back from dinner, there were guest outside enjoy their alcoholic beverages in the parking lot. I would not recommend this property to solo female travelers.

Self

4/10

Poor

28 Apr 2026

Marvin

Not that great

6/10

Pleasant

28 Apr 2026

Andrew

Air conditioning worked and was easy to turn on, but there was an occasional rattling that we believe was coming from the air conditioner while we had it on. The toilet also seemed to be partially broken in some way, as it would begin to flush when we would sit down and occasionally sounded like it would start to flush at random times. There were also some small splatters on the wall in the bathroom, not sure if they were stains or something else that just hadn’t been cleaned off between guests. The room was definitely what we needed for the night (a place to sleep and shower) but I do wish those things mentioned were working slightly better

Partner

8/10

Excellent

28 Apr 2026

Denny

My room was not cleaned daily

Partner

6/10

Pleasant

26 Apr 2026

Veronica

Very old building and there’s only a half of glass shower door.

Family_with_children

6/10

Pleasant

26 Apr 2026

Sandra

Comfortable bed and good parking. Room could definitely be cleaner.

Self

4/10

Poor

21 Apr 2026

shelby

It's very run down and essentially Motel 6 status. Paint on wall and ceilings is cracked and stained. The chair in the corner or my room was extremely stained and when we moved it behind/under it is filthy. It needs a good scrubbing and some fresh paint. Staff is friendly and the beds are comfortable. Breakfast was ok and offered hot options. At the end of the day it was cheap and very convenient for access to Sutter Medical.

Partner

6/10

Pleasant

20 Apr 2026

Luzia

Everything was okey, but very disappointing that the pool is not operational even that it is advertised on line.

Friends_and_family Family

2/10

Poor

19 Apr 2026

nick

This was a rough stay. Upon arrival multiple unhoused individuals sleeping in front of motel office. While I was checking in one of the hotel guests left their room and walked through the parking lot completely topless in front of my 3 very young children. Our room was somewhat recently renovated but completely covered with hair from previous guests. The bedding, floor and bathroom all covered with different lengths and shades of hair. Really gross. There were screws missing from the shower door so it would just swing around loudly whoever you opened the shower door, shampoo dispenser empty. Had to keep my kids away from the outlet in the room that was hanging off the wall with wires exposed. Toilet gasket in poor repair so the upper tank wouldn’t fill, had to fiddle with that multiple times to get the toilet to flush. Staff was fine but nothing was done to resolve any of these problems during our stay. Rly poor experience.

Family_with_children

10/10

Exceptional

18 Apr 2026

Steven E

I’m having a good experience

10/10

Exceptional

18 Apr 2026

Diego

Clear room, was a nice experience.

4/10

Poor

17 Apr 2026

Dean

Staff were friendly.

Rooms were poorly cleaned and the restroom smelled horrendous. The hotel is not maintained well and it’s seems in the all scratches, dirty corners, and broken floors.

I heard everything outside my room and around the hotel. Doors slamming, above tenants walking around, conversations, and car alarms. It was like sleeping in a tent outside.

Self

10/10

Exceptional

15 Apr 2026

Diana

Air conditioning was excellent. Staff was so nice, very accommodating. They never treated us rude. Maintenance was very helpful. If there was an issue it was addressed right away.

Family

2/10

Poor

14 Apr 2026

The fan in the bathroom was bent/ broken. Looks like the unit wasn't cleaned and now shampoo or conditioner. Mold was on the walls near the bed and mold and holes in the bathroom. sliding door was broken. Wouldn't recommend it regardless of locations, Go to the Governor's Inns, way better rentals and worth the price. Will not be coming here again. Staff was super rude.

Friends

6/10

Pleasant

13 Apr 2026

Devon-Taye

homeless person was pooping in front of doors

8/10

Excellent

11 Apr 2026

Mark

The hotel is old but is well maintained and the rooms are very clean. Good value for the cost. Owners are nice and work with you. The area is old Sacramento so it is what it is. Close to the hospital so was in easy walking distance while my wife had surgery.

Self

10/10

Exceptional

10 Apr 2026

Karly

Enjoyed our stay!

Family_with_children

8/10

Excellent

10 Apr 2026

Salvador

You get what you pay for. I had no shampoo in my shower. It smelled like old paint in the room and the ac was really loud. I was just here for a show 20min away so it was whatever but the front desk lady was very nice. The breakfast was not the best but better than nothing. But I would say the bed and pillows were very comfy.

Self

6/10

Pleasant

09 Apr 2026

Antonio

The room smelled. I left my shirt on the chair and it smelled like BO. Breakfast was not good at all. The location was good and so was the price.

Friends_and_family Family

4/10

Poor

08 Apr 2026

Leonardo

Rooms need extra cleaning. The staff is nice and friendly but overall the rooms need more detail to cleaning.

10/10

Exceptional

07 Apr 2026

Salvador

Clean safe convenient

Partner

8/10

Excellent

06 Apr 2026

gina

Clean room and nice front staff

Partner

4/10

Poor

05 Apr 2026

Lourdes

Peephole was missing and stuffed with paper to prevent other from looking in, no elevator visible, loose rails on second floor, all outdoor key reader were not operational so anyone had access into the building.

Partner

8/10

Excellent

05 Apr 2026

Matthew

There was no shower curtain

Friends

6/10

Pleasant

05 Apr 2026

Claudia

The stay was okay

Family_with_children

10/10

Exceptional

04 Apr 2026

CLAUDIA

The room was clean which is what is one of the most important thi gs for me.

Self

8/10

Excellent

02 Apr 2026

colleen

Older hotel.... but clean.

Self

8/10

Excellent

30 Mar 2026

Prasad

Breakfast options were limited

6/10

Pleasant

28 Mar 2026

Tracy

The person at the front desk was friendly, but didn’t tell me how to find my room. I thought it might be obvious, but when it wasn’t I had to go back in and ask. The bathroom could definitely have been cleaner. I went to a concert nearby and when I got back around 11pm there were some very sketchy people in the parking lot and I was extremely uncomfortable. I kept hearing cars revving theirs engines in the parking lot all night so I didn’t get much sleep. I would not recommend this place, especially if you are a woman staying alone. I will not be staying here again. Which is a shame because it is close to Ace of Spades and the price was low, but now I know why!

Self

8/10

Excellent

25 Mar 2026

Yenviset

Good place and location. But are some beggars around to ask for money so kind of fearful interaction.

Partner

8/10

Excellent

24 Mar 2026

gina

It was nice

8/10

Excellent

23 Mar 2026

Greg

The room was clean and as advertised. Check in and checkout was smooth.

We didn't take advantage of the complementary breakfast.

The hotel is in the airline flight path so early morning hours had some planes overhead. Since it's warm in Sacramento we had the air conditioner going which helped cover that.

For the reasonable price paid, the hotel worked well for us.

Partner

10/10

Exceptional

23 Mar 2026

Thomas

Nice breakfast clean rooms!

2/10

Poor

23 Mar 2026

Breanna

The staff was

2/10

Poor

22 Mar 2026

Jamie

The two front ladies were rude and dismissive-I didn’t know they also needed a deposit and I didn’t feel safe there. So I left and didn’t stay and seeking a refund

Partner

10/10

Exceptional

19 Mar 2026

mark

I stay here often

10/10

Exceptional

19 Mar 2026

Hugo

spacious clean room, staff friendly and helpful. great bargain

Self

10/10

Exceptional

19 Mar 2026

Derrick

Staff were very friendly

Self

6/10

Pleasant

13 Mar 2026

Ronald

Very bare bones. More like a motel. Room was a good size though. Most rooms open up to the street but I got lucky and mine was an interior.

2/10

Poor

08 Mar 2026

Rodney

Treated bad

8/10

Excellent

08 Mar 2026

Frank

Everything was mostly clean. No real complaints as the price is cheap.

Self

6/10

Pleasant

08 Mar 2026

Sheila

Breakfast was ok - location was good for restaurants

10/10

Exceptional

07 Mar 2026

Michael

8/10

Excellent

04 Mar 2026

Rony

Very good budget casino with very good stuff

Self

6/10

Pleasant

02 Mar 2026

Nathaniel

Our toilet was broken along with some rude staff when asking for forks.Also one side of the outlets worked and not the other

6/10

Pleasant

28 Feb 2026

Lindsay

When I first arrived, I was put in a room downstairs facing the parking lot and the room next to me that people kept slamming their doors yelling. They were bumping music in the parking lot and this was all at like 1030 at night so when I called the front desk, they offered to put me in a different room, but I wasn’t trying to switch rooms at 10:30 at night as I was exhausted from traveling

Business Self

8/10

Excellent

28 Feb 2026

Lindsay

The room was spotless. The staff was courteous. The beds were comfortable. It was conveniently located to the hospital where I was visiting my daughter in the Nicu so that was good. When I will state though is that there is a lot of drug and homeless activity and people arguing and it’s loud at night. There’s people that are allowed outside the door. There’s people that are allowed outside in the parking lot. Cops are called. It’s not a very safe neighborhood.

Partner

6/10

Pleasant

27 Feb 2026

Dionne

Fine for what it is- bed was clean- easy parking. Convenient location

Self

8/10

Excellent

26 Feb 2026

Ashley

Clean rooms

Family

8/10

Excellent

26 Feb 2026

Jamae

The bathroom was nice and room was clean

8/10

Excellent

23 Feb 2026

Dionne

Staff very friendly & helpful. The place is as one might expect for 70$/ night. Bed was clean, tv worked- location was great. There are even some walkable spots nearby like the Food Coop, Pushkins & Jayna Gyro- that was a bonus. Easy parking too. I'd actually stay again if I am marooned in Sacramento for another storm.

Self

10/10

Exceptional

18 Feb 2026

Phoua

Overall a good hotel stay. The room was clean, which is always a big plus. I also liked that the bar soap wasn’t the tiny typical size — it was actually a decent size. The LED mirror in the room was a nice touch, and breakfast was great. My only wish is that the breakfast hours were a bit longer since it ended at 9. We were lucky to have a first-floor room, so we didn’t have to carry our bags upstairs. Just keep in mind that parking is limited. Overall, a solid stay! Would definitely stay again. IHOP is in the same parking lot too incase you miss breakfast. Quick check in.

Friends_and_family Friends

10/10

Exceptional

18 Feb 2026

Juan

Room was clean, towels plentiful.

Self

10/10

Exceptional

17 Feb 2026

syed

Clean room with such a nice and gentle professional staff,, would like to stay here again.

Family

8/10

Excellent

16 Feb 2026

Lidia

Was my sec

10/10

Exceptional

16 Feb 2026

Susan

Nice modern room. Clean

Leisure Family

8/10

Excellent

13 Feb 2026

david

clean room value

Partner

6/10

Pleasant

10 Feb 2026

JENNIFER

The room could have one more coat of paint. The towels could be refreshed they are very rough. The beds were comfotable.

8/10

Excellent

05 Feb 2026

Carrie

I stayed last week and the room needed a little fixing and maybe should have only been for 1 bed but this week when I stayed we had a very comfortable room it was much more spacious and I love the hot water in the shower( wish it had a tub to soak with that temperature)!

Business Family

10/10

Exceptional

04 Feb 2026

Rosenda

Everyone I talked to was nice & helpful. I wasn't expecting the deposit, but the lady behind the counter talked me thru it. It's going ok so far.

6/10

Pleasant

02 Feb 2026

Paddy

Blow dryer didn’t work. Cleaning staff didn’t speak english but motioned me to go to office which was quite aways only to be told they would bring me one. Went back to room turned on light and there was no bulb. Called office they brought both items up. Went to turn tv on but you had to hold batteries in back of remote because there was no back. Went to get ice and the machine was broken. Room was clean and fairly quiet but too many things didn’t work

Business

2/10

Poor

31 Jan 2026

Carly

Room was very dirty and even had mold. Front desk service was poor. Breakfast was not served. Location is okay but had a lot of noise. You can hear everything from neighbouring rooms and the surrounding environment. Not a safe place to stay.

Family