Name: Best Western Sandman Hotel
Address: 236 Jibboom Street, Sacramento, 95811, US

10/10

Exceptional

21 Jul 2026

Claudia

Excellent service! Shout out to the lady in the breakfast she made sure we had everything we needed. Thank you ♥️

Friends

6/10

Pleasant

20 Jul 2026

Mario

Not a bad hotel. It is an older facility, but well kept and clean. We chose it for its proximity to the Sacramento Valley Amtrak Station and it is as expected when comparing what it offers to the cost of stay.
Very helpful staff and very good breakfast.

Family

6/10

Pleasant

11 Jul 2026

Nancy

Trash in parking lot. People hanging outside my room. Guys eating their free breakfast standing around food. Morning staff nice. I guess you get what you pay. I asked for non smoking room and it smelled like smoke.

Self

6/10

Pleasant

07 Jul 2026

Shelly

The pool is in poor condition and dirty. The hot tub didn't work at all. I asked for pool towels at the front desk and was told there are none, the front desk person would not give us any extra towels. My key kept malfunctioning, so I had to keep going to the front desk, the 3rd time it happened I called and the front desk person came to the room, we figured out why the key was not working, I didn't realize my phone case was magnetic, so when it touched it demagnetized it. The last time she came she did not bring a key with her, so I had no key to the room. I was told I had to go to the front desk to get one. It wouldn't have been such a problem for me, except I had to get a 3 year and 11 year old to walk with me every time and it was quite a walk, they were spent.

Family_with_children

10/10

Exceptional

07 Jul 2026

Mary

Very good. Thanks! The staff was very good and all made for a good stay

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Lydia

Room was very clean and smelled good. Staff was very friendly and helpful. Breakfast included and all for a great rate.

Partner

6/10

Pleasant

05 Jul 2026

Crystal

It’s a good spot for the price. Not much around to eat besides McDonald’s. A lot of homeless in area.

Family

6/10

Pleasant

03 Jul 2026

Larraina

There seemed to be a small pest problem

Family

6/10

Pleasant

01 Jul 2026

LAURA

Staff was good. Pool and hot tub down for maintenance which I didnt know and was super disappointed. As that was one of the main reasons for booking this hotel. The Mexican Restaurant just across the parking lot has really good food. Servers were nice. It did get really busy just as we sat down so service was a little slow.

Family_with_children

8/10

Excellent

29 Jun 2026

Stephanie

Try to park as close as you can to the front desk of the hotel. A car got their back license plate stolen.

Friends_and_family Friends

10/10

Exceptional

25 Jun 2026

Erica

:$

10/10

Exceptional

25 Jun 2026

Shannon

I would stay again. Ever quite

Friends_and_family Family

2/10

Poor

21 Jun 2026

Alyssa

Do not stay here!! It's a safety concern, the doors do not latch when you close them there are homeless men outside your room that won't shut asking for water and digging through the trash not to mention the giant cockroach you'll find in the bathroom where the shower doesn't spray in the shower so you can't use it and the bathroom has that weird moldy smell, be careful you don't lose the batteries to the remote with the missing back while you're trying to relax on the very questionable beds that move when you get up, and if you going during the summer don't expect to use the pool it will be under maintenance, you'll probably feel more and more uncomfortable the longer you stay there and decide it's safer to load your children up in the middle of the night and drive them hours home where it is safe and clean but don't expect help from anyone that works at this establishment they are useless and will refuse to give you a refund on your unsafe and unsanitary stay.

Friends_and_family Family

8/10

Excellent

19 Jun 2026

Olga

Staff was wonderful

4/10

Poor

15 Jun 2026

Selene

The room was ok. The restroom had left over hair on the products like shampoo and wall, The floor looked cleaned but it was definitely not. The pool was out of service,

Family_with_children

6/10

Pleasant

15 Jun 2026

Melissa

The bathtub was cleaned right in both rooms after switching me, found hairbon the first room bed, and sink was dirty, second room after change hair was all over the bathtub. I had to wash it off and run the water to clean it so I can shower. Gave up on trying to get an other room. Also the lobby bathroom was out of order almost peeded my self due to no bathroom available. Also book said check out is 12pm but got a call saying chreck out is 11am. They were nice checked put at 11 30pm

Self

10/10

Exceptional

15 Jun 2026

Ann Caryl Mae

👍

2/10

Poor

15 Jun 2026

Oscar

Room clean, nice staff but tbey need to remodel, they have moldy smell and my shower was leaking from the tub to the other side of the wall

Partner

8/10

Excellent

15 Jun 2026

Lien

the location doesn’t feel safe. The furniture are old and the bathrooms really need to update.

Family_with_children

10/10

Exceptional

14 Jun 2026

Brandon

Breakfast was great, room was large and clean, parking was easy, and hotel was close to old sac and golden 1

6/10

Pleasant

14 Jun 2026

Eduard

On checking in I wasn’t able to get in the room, the rfid lock was completely dead.

I was put up in another room where there wasn’t a TV remote, shower head was spraying everywhere and something was wrong with the AC, it was very loud and let in a ton of moisture, also the bed either had starched sheets or they wrapped mattress in plastic, I woke up sweaty wet many times.

One of the good things was they have laundry room.

Worded part about this stay was it costed me about the same as Hilton or Marriott would have.

Self

2/10

Poor

11 Jun 2026

Fatima

⭐ 1/5
“Room was not clean. I found a bug on the bed. Very disappointing experience. Cleanliness needs major improvement.”

Family_with_children

6/10

Pleasant

31 May 2026

Steven

Great staff.
At the time they were having issues with the door cards. Every day our keys wouldn't open the doors requiring maintenance to come to the room and reprogram the locks and cards. This required frequent trips to the lobby desk to get help.
Our microwave was not plugged in - we had to move the desk combination to access the plug.
Again the staff handled all of these inconveniences graciously.
We love this location and have stayed here often - these glitches are not common to this location.
We'll be back and encourage others to stay here.

Friends_and_family Family

2/10

Poor

31 May 2026

Krystal

This place was disgusting. The key cards wouldn’t work, the employee kept trying but told me they should work. It was sketchy. The pool was disgusting, the hot tub had no chlorine, and the final straw was the splatter of mystery stain on the side of the bed. I asked for a refund and was told to email the company.

We left and went to Govenors Inn just down the road which was lovely.

Family_with_children

6/10

Pleasant

29 May 2026

Kao Orn

Just ok for the price you pay

Partner

10/10

Exceptional

26 May 2026

Claudia

I would stay again , when am near by.

Family_with_children

10/10

Exceptional

26 May 2026

Katya

Great value comfortable and clean stay.

Self

2/10

Poor

26 May 2026

Jun

Smell very bad. AC makes noise. Parking and staff are good.

Partner

2/10

Poor

25 May 2026

Roy

Booked the hotel a month in advance for memorial day weekend. We traveled as a band for a show we had in Sacramento. We checked in after our show to find that the room key reader was dead. The desk person said there was nothing he could do to get us into the room and there were no other vacancies so he would have to cancel our stay and refund us. It was a busy weekend, so we spent the following hour having to scramble for a last minute room somewhere and had to drive about an hour away to a room we finally found with open vacancies.

10/10

Exceptional

24 May 2026

Deanna

Everything from check in yo checkout was easy. Rooms were clean and breakfast was good. The only suggestions I have are maybe mattress toppers for the beds as it was a bit uncomfortable. I know that beds are a personal preference, but both my husband and I agreed that it wasnt the most comfortable. Everything else was perfect! As a plus the location was very close to Old Sacramento which made getting there and back easy!

Partner

6/10

Pleasant

22 May 2026

Aron

The room was clean, but smelled, like cigarette smoke and there were little bugs flying everywhere. The phone didn't work. Breakfast was very minimal items. Parking is hard to find staff.
Conversations are minimum and short into the point. Overall, the place was decent. But looks run down ideal stay when you're on a budget. And you're not gonna stay very long. Just somewhere to sleep at night.

Self

6/10

Pleasant

22 May 2026

Gabrielle

The hotel stay was just okay. It seemed like an old apartment complex or motel that had just been purchased by best western. You could tell they were renovating & trying to make improvements. Breakfast was good & the dining hall was great. Our room had a broken iron & they replaced it swiftly. The locks on the door were very old fashioned chains & didn’t feel safe with people also living in & hanging around the units out front. I definitely wouldn’t stay here with children but comfortable enough for two adults for a single night.

Partner

6/10

Pleasant

21 May 2026

Manh

Ok room, good breakfast, wonderful service

Friends_and_family Family

10/10

Exceptional

19 May 2026

MIDI

excellent service

Family_with_children

4/10

Poor

18 May 2026

SEYON

The room was spacious and staffs are kind.
However, I found a cockroch in a room and there could be flooding after shower in the bathroom. Door was not locked well. not enough parking spaces.

Friends_and_family Family

2/10

Poor

18 May 2026

Hector

The toilet had cut pubic hairs in the back of it and it was apparently clean . Also the bathroom shower head squirt all over the place and gets on the ceiling and drips down cold when taking a shower . Disgusting place
The chair had a spider crawl out of the bottom of it . Not a good place to stay .

Self

2/10

Poor

17 May 2026

Kevinn

Parking was terrible. Was told i could request a roon with a balcony upon arrival, that was a lie. The pool was one of the dirtiest ive seen. Luckily they had a pool broom and net available, so i could spend the next 30 minutes cleaning \"their\" pool, so my 2 kids could have some sort of pool time. One of the queen beds was sunken in the middle and around midnight, the thermostat batteries were too low to have adequate cooling in the room. Son also got locked in the bathroom for a good 5 minutes before i could get him out (faulty door lock). Should have just canceled the reservation when i checked in and saved myself the stress.

Friends_and_family Family

2/10

Poor

17 May 2026

Dayana Maricela

Es un hotel totalmente a lo que se vende por la web , sus alrededores tienen mucha gente d ella calle y gente drigada , dentro del hotel viven personas sin hogar , las instalaciones muy sucias y viejas , la piscina y jacuzzi súper sucio dan asco , mal olor en la habitación , la bañera sin cortina , el televisor sin servicio , en fin un motel de 59 dólares estaría mejor , fui con mis hijos y la verdad al ver eso preferí dejar el lugar aún cuando perdiera mi dinero , preferí mi seguridad

Friends_and_family Family

4/10

Poor

17 May 2026

Michael

Riom was filthy floors was dirty and the towels looked dingy and the bed was put in backwards where you would hit your ankle on the metal part where the haed board connects too

6/10

Pleasant

16 May 2026

Travis

I had called the day before booking to confirm that the hot tub was operational. I was assured that it was functioning well. When I arrived the next day, the water was lukewarm at best. The consulation was that the water in the shower was hot...well, until the day before I left when the hot water vanished. Most mornings the breakfast was fine, but the last day, the eggs were inedible!
One night, there was an arguement in the parking lot at midnight that woke me up. Not the hotel's fault, but a result of the neighborhood.
Other than that, my stay was quiet and peaceful.

Self

2/10

Poor

09 May 2026

Pa Vang

No comment but not worth fir price.

Partner

10/10

Exceptional

08 May 2026

Greg

All was good.

Self

10/10

Exceptional

07 May 2026

Nancy

Staff was very friendly and accommodated the needs of us senior citizens.

Friends_and_family Family

6/10

Pleasant

04 May 2026

Addrienne

Poor water pressure but staff were great

10/10

Exceptional

04 May 2026

Jaelah

Staff was nice and breakfast was decent.

8/10

Excellent

03 May 2026

Kimberly

Your opinion will depend on your expectations and personal needs.

6/10

Pleasant

03 May 2026

Rebeca

We booked this room last minute and because of that reason, it was fine. However, there were several issues and I would not stay here again. The key they gave us for the door did not work and we had to return to the office. After reprogramming it, it still barely worked. The bed was uncomfortable and we found a stain on one of the sheets. Otherwise the room was clean. Unfortunately, it doesn't end there. The tv was not working correctly. There was a huge gap in our door so we could hear everything from the stairwell that was right outside our room. I can't speak on the breakfast because we didn't eat there. They have security patrolling and signs in the parking lot saying they are not responsible for theft or damages. So be aware of the environment.

Partner

6/10

Pleasant

27 Apr 2026

Judith

The Check In was a smooth process, Nice Customer Service,The Room was decent, the bed not the worst or best. Their was hair in the tub,more detailed sanitation clean is needed. For the location, price I'd stay again. Nice outdoor patio, no chair or table could use one. The Mexican Restaurant was good,would recommend eating there. Overall good stay.

10/10

Exceptional

26 Apr 2026

brandon

I arrived late on a train, and the hotel accommodated me quickly and efficiently. Even at a late hour, someone was there to greet me with my key, so check-in took no time at all. Breakfast was warm, light, and enjoyable. I was pleasantly surprised by how clean the hotel was, as well as the comfortable seating areas—especially given the part of Sacramento I was in. Overall, a great experience for travelers, and I would highly recommend it

Self

8/10

Excellent

26 Apr 2026

Chris

Stayed 3 nights with my family. Was able to request a room facing the river which was nice. Staff was generally very nice and accommodating, except for the last day. The Latina in charge of breakfast was extremely rude (in contrast to the welcoming and fantastic African American lady we interacted with the first two days). She did not want to add any hot food to the breakfast even though there was 15 minutes left. She also turned off the light and the TV in the dining room while we had just sat down to eat. The Latina front desk clerk offered no help when we complained about the rudeness of the lady in charge of the breakfast. The two ladies marred what had been an excellent stay to that point.

Friends_and_family Family

6/10

Pleasant

26 Apr 2026

Katelyn

The room was sort of clean… when we turned on the shower the water started coming out brown. Breakfast was mid. Not terrible, but not great. Beds were not comfy.

Family_with_children

6/10

Pleasant

23 Apr 2026

Rebecca

The rooms were ok. Not the best area. The front desk was very welcoming. The breakfast was ok but the gal working there was very sweet. I gave her a compliment and a tip!

Partner

10/10

Exceptional

23 Apr 2026

Tina

Staff was 👍 great. Very polite

6/10

Pleasant

20 Apr 2026

Sonia

Distance to Old Sac, DOCO & K St were in walking distance. I had came back to my room around 8:30 at night to a homeless man laying in front of my door. My room # was 203, kinda tucked away. Kinda scary to be honest. Then again the area isn't the best either.

Partner

4/10

Poor

17 Apr 2026

Vanessa

I checked in that went well staff was nice. I get to my room they there is only 1 bar of soap to wash your hands after bathroom use and to wash your body. I went to the front desk to ask for an additional bar of soap and they didn’t have not one more single bar of soap which I found very disappointing. They gave me a room that has a patio, but there’s no patio furniture to sit on which I found strange. The area of the hotel is not save a lot of homeless sitting on stairs near our door entrance and walking around the area. I wouldn’t recommend if you have small kids if you’re looking for something cheap and simple then this is the place for you.

Family

10/10

Exceptional

15 Apr 2026

Jesus

Very spacious room

Friends_and_family Family

8/10

Excellent

13 Apr 2026

Elizabeth

Staff was pleasant, floor seemed to have only been dry swept. Not great if you have little ones that are crawlers as mine got grey from being on the floor for a short time. Parking close to room was great.

Family_with_children

10/10

Exceptional

13 Apr 2026

claudia

clean, comfortable,

Self

6/10

Pleasant

12 Apr 2026

Nicole

Probably the worst hotel bed I've ever slept on.

Family

10/10

Exceptional

01 Apr 2026

German

Clean room

10/10

Exceptional

31 Mar 2026

Jaime

Good breakfast.

Family_with_children

10/10

Exceptional

30 Mar 2026

Brittany

Clean room, some spiders, great hot morning breakfast!

Business

10/10

Exceptional

30 Mar 2026

LAURIE

It was very quiet. The staff was great. The maintenance person was working the whole time to keep the parking lot and the pools clean from falling tree fuzz. Location was perfect. Can’t wait to go back. Next time I’ll take the Amtrak train from Fresno.

Friends

10/10

Exceptional

30 Mar 2026

Baldwin

Yes.

Self

8/10

Excellent

29 Mar 2026

Stephen

Its hard to rate because the room was good, there was lots of free coffee in the room, a fridge and microwave, comfy bed, decent shower, it was quiet, great lighting in the room, the free breakfast was good, and so was the pool and hot tub area. But the location was very sketchy (though close to downtown and the golden one center) and some of the rooms in the back actually backed up to homeless camps just over the fence and behind some shrubs. I didnt feel safe walking to the room at night and was worried about my car getting broken into. But nothing bad happened and the room is 1/3 the price of many in the area. A great value if youre adventurous. Hard to rate because of this. Id say 6.5 out of 10.

Self

2/10

Poor

28 Mar 2026

Thomas

We did not stay at the hotel. We checked in and went to the room but the condition and the smell of the room was awful so we immediately packed our bags and notified the front desk we would not be staying. I understand this is meant to be an affordable motel but this was terrible.

Friends_and_family Family

8/10

Excellent

25 Mar 2026

Aaron

Nice conveniently located stay. Right off the freeway. Close walk to the waterfront and access to the river path nextdoor. Hot tub could’ve been hotter and cleaner. Pool was cold but refreshing. Love having a complimentary Breakfast. The options were great, the attendant was present and friendly. Beds were very comfortable, the hide-a-bed is not. Go to Neda’s, the Mexican restaurant, in the parking lot. It is amazing!!

Family

10/10

Exceptional

24 Mar 2026

Bill

This hotel checked all the boxes for me plus the mexican restaurant next door is good too. Breakfast is good and I loved the pancake machine. Its an easy 1 mile or so drive into Sac but not walking distance for me. We were in town for the cone head concert and close to the venue.

Friends_and_family Family

6/10

Pleasant

21 Mar 2026

Karinn

Staff was nice, but didn’t seem to know how to look up reservations. 2 people ahead of us and it took just under 1 hour for them to get us our rooms. During that time, 4 other people came in saying they were given non-working room key cards. Once we had our room key, we found out that they assigned us to a storage closet. No joke. A security guard intervened when he saw us trying to use our key card on room 119 that clearly states it is storage only, and he was very helpful because staff ignored us when we went back inside. He helped us get reassigned to an actual room with beds.

Family

8/10

Excellent

20 Mar 2026

Amy Jo

We loved our stay. The only negative was not really being able to walk along the river safely with all the homeless people camped out there.

Friends_and_family Friends

8/10

Excellent

19 Mar 2026

Zana

Hotel was nice!

Family

10/10

Exceptional

16 Mar 2026

Angelica

Good

8/10

Excellent

15 Mar 2026

Irma

Clean room and nice view
Good breakfast
Very quiet at night

Partner

6/10

Pleasant

13 Mar 2026

Coaco

Only if you're planning a short stay.

Partner

10/10

Exceptional

07 Mar 2026

Chenzhi

Quiet, nice breakfast, nice staff

Family_with_children

6/10

Pleasant

07 Mar 2026

Hatsumi

Microwave and shower wasn’t working

Self

8/10

Excellent

03 Mar 2026

Robert A

Having a restaurant nearby was very nice.

Friends_and_family Family

10/10

Exceptional

02 Mar 2026

Myleka

I stayed here 5 times. The rooms are a decent size and clean. Bed and pillows are comfy, the ac and heat worked really good! Staff is always friendly. Very easy parking and quiet!

Partner

8/10

Excellent

26 Feb 2026

Kirill

Price - quality.

8/10

Excellent

23 Feb 2026

Chris

Room clean but didnt refill the bodywash bottle in the shower it was empty.. n wifi no connection 😒 but other than that the staff was awsome n got thing taken care of....

10/10

Exceptional

23 Feb 2026

RANDOLPH

Courteous and friendly staff.
Good breakfast. Clean rooms.

2/10

Poor

16 Feb 2026

Ivan

Horrible stains every where very unsanitary and filing for a refund

6/10

Pleasant

14 Jan 2026

Rachel

The bed was comfortable and the room was clean, however the door looked as if it had been kicked in previously and never hung properly so we could see light coming through all night.

Partner

10/10

Exceptional

05 Jan 2026

Acacia

Clean rooms, accommodating staff , very friendly and free breakfast and parking

6/10

Pleasant

03 Jan 2026

Luis

The beds were not comfortable and stained sheets

6/10

Pleasant

08 Dec 2025

Serene Bijou

It went GRRREAT!!!!!!
‘Twas the easiest thing I’ve ever done in my lifetime.

2/10

Poor

07 Dec 2025

Tiernan

Bed sheets were stained, the heater fan broke in the middle of the night and was very loud, we asked for towels and asked for them three times before they came to our room, we asked for new sheets they said they didn’t have house keeping and would move us to a different room but the room was to small for our family then they gave us new sheets but they too were stained!! In the morning the fuse went out and we couldn’t see very well to get ready as it happened at the sink and mirror area and they wanted to move us to a different room to get ready but it was clear down the hall and we didn’t have time luckily my husband had a flash light so we could see.. The hotel service and room was terrible and would never stay there again!! All they offered was points that I don’t need!! Would love to have had a refund!

Friends_and_family Family

10/10

Exceptional

06 Dec 2025

F. Jay

Front Desk Carlos was vey efficient and friendly. Clean room and QUIET. We were in the building farthest away from the highway so freeway noise was not an issue. Would like to see some free weights in the small weight room

Leisure Partner

8/10

Excellent

29 Nov 2025

Thomas

Staff was very nice. The room was not spotless but it was clean. No odors.

8/10

Excellent

25 Nov 2025

Joshua

Room was clean, bed was comfy, breakfast was great. They need to fix all the laundry machines though.

Leisure Self

6/10

Pleasant

19 Nov 2025

DiAnna

Breakfast was good , nice variety.
Staff was nice.

Leisure Friends

2/10

Poor

12 Nov 2025

Patricia

The room was terrible, found a small cockroach under the sink, mattress was uncomfortable. The shower was another issue the spout did not work, long hair in the shower which was slow drain so you had to shower in standing water. Trash right outside our room. I would suggest staying anywhere but here. Try at your own risk. If it wasn’t so late and not refundable, I would have gone elsewhere. After all this, wasn’t going to attempt to check out the free breakfast. Left as early as possible the next morning.

Leisure Partner

10/10

Exceptional

10 Nov 2025

Joseph

Friendly staff and lovely room!

10/10

Exceptional

07 Nov 2025

Arvin

Awesome mad prompt!

10/10

Exceptional

06 Nov 2025

Shanequa

No issues

8/10

Excellent

31 Oct 2025

Pik

Good size, wood or vinyl flooring

6/10

Pleasant

29 Oct 2025

Jay

Room 115 was in good condition but the HVAC was noisy as was the bathroom fan.
Staff was very nice.

Self

10/10

Exceptional

28 Oct 2025

Kirth

It was ok

Self

10/10

Exceptional

28 Oct 2025

Sandra

Genial

Business

8/10

Excellent

27 Oct 2025

Deborah

The room, layout, and price were great. The older facility could use a touch up. It doesn't take a lot of work to just touch up paint and fill areas that the molding Has Come away from the wall, etc. That would make a huge difference.One light bulb didn't work and another lamp didn't work at all. Again they seem like small things but all added up does make a difference. Overall very acceptable. I would stay again. The Mexican tile detail looks really nice.

Leisure Self