Extended Stay America - Sacramento

Extended Stay America - Sacramento - South Natomas

United States , Sacramento - CA
SACRAMENTO , 2810 Gateway Oaks Dr.
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100 reviews shown

2/10

Poor

26 Mar 2026

Gian

I’m 45 years old and this was the dirtiest room I have ever been in.
Property is actually nice overall and stuff was nice, but the room was filthy. Sheets, bathroom, table. Everything

Self

2/10

Poor

23 Mar 2026

Justin

The room was just incredibly dirty and unmaintained. I had to move to a second room because of water coming from under the warped floor boards.

Self

6/10

Pleasant

14 Mar 2026

Kiesha

Room was clean enough on the surfaces and tolerable accommodations

Friends_and_family Family

2/10

Poor

10 Mar 2026

Gale

I did not feel safe

Friends_and_family Friends

2/10

Poor

26 Feb 2026

Sara

Trash wasn’t taken out before I arrived so I entered into a swampy hot putrid smelling room. Tweakers hanging out in the parking lot, which was strewn with garbage. Entire property was gross and run down. I didn’t stay the night and instead left for a better hotel. I was worried about my car being broken into. Avoid at all costs.

Self

2/10

Poor

03 Feb 2026

Daniel

They oversold rooms and did not inform me until I attempted to check in at 12:30am. I then had to find another hotel last minute in the middle of the night.

Business

6/10

Pleasant

30 Jan 2026

Phyllis

The staff was very friendly and helpful. And even though it wasn't much, I appreciated the included minimal breakfast bar. The place is a little shabby and rundown, but it has a full kitchen and everything works and was clean. And I can't complain for the price. I will stay there again when I got back to Sacramento, I assume.

Leisure Self

2/10

Poor

29 Jan 2026

Anthony

The room was filthy—especially the bathroom & tub.

2/10

Poor

23 Jan 2026

Casey

The heater was broken on a cold night and there were no blankets provided. In order to get blankets and even shampoo, one would have to walk 3 buildings down to the office. Floors were incredibly sticky, TV remote broken, and overall a dumpy place. Honestly would expect my money back from a professional corporation. Don’t try to save money booking here, just shell out the extra 30 dollars.

Friends_and_family Family

4/10

Poor

19 Jan 2026

Patty

I had to get up and go if it was brought up to my room I might’ve been able to try it. What was it anyway?

Friends_and_family Friends

2/10

Poor

08 Jan 2026

Carol

The room was extremely dirty upon arrival, with cobwebs and dust on the walls and ceiling. The carpet was so filthy. When I removed the trash bag from the garbage can, the can itself was dirty and smelled strongly of cigarettes. The shower curtain had no liner and was too short for the tub, causing water to spill all over the bathroom floor.

I booked this room for a seven-day stay with the expectation of being able to cook. However, the necessary kitchen items were not provided in the room. When I requested them, I was told the hotel did not have enough available. I was assured that additional items would be set aside for me once they arrived, but that never happened. During my stay, I noticed guests who checked in after me receiving items that I was still missing.

While the staff was polite, their responses often felt reassuring without any follow-through.

The property itself was generally acceptable. It was quiet at night, and I did see a security guard patrolling during the overnight hours. However, there was dog waste throughout the property, especially in the grassy areas where I walked my dog, which was unpleasant and unsanitary.

Self

6/10

Pleasant

21 Dec 2025

Lauren

Our room was very dingy. Did not have any amenities such as shampoo or soap cups or coffee maker. Beds were clean thank goodness. However; there wa the distinct smell of cat piss.

Friends_and_family Family

8/10

Excellent

17 Dec 2025

Bernard

The room was spotless and the staff were courteous.

Partner

10/10

Exceptional

04 Dec 2025

Adam

Store bought muffin. Coffee was out

Business

10/10

Exceptional

18 Nov 2025

Marcella

Love the big bathroom

10/10

Exceptional

18 Nov 2025

Marcella

Kitchen was lovely

Leisure Family_with_children

10/10

Exceptional

18 Nov 2025

Marcella

Comfortable beds

Leisure Family_with_children

10/10

Exceptional

18 Nov 2025

Marcella

Excellent stay warm an cozy

Leisure Family_with_children

4/10

Poor

14 Nov 2025

Julie

The room was dirty
Floors popping up and sticky
Like someone lives there a long time
Cig burns all over cabinets peeling bed sqeaky

Friends_and_family Friends

8/10

Excellent

10 Nov 2025

Michael

The bed was comfy and the shower worked amazingly! Those are always the most important things!

Partner

10/10

Exceptional

05 Nov 2025

Koren

Clean room, nice staff

Friends_and_family Family

10/10

Exceptional

05 Nov 2025

Koren

Professional staff, clean room

Friends_and_family Family

10/10

Exceptional

04 Nov 2025

Norma

Room spotless and friendly check in

4/10

Poor

29 Oct 2025

Danyela

Very old property. The front desk staff was very nice after needing his help to change rooms due to toilet problems.

Business Partner

2/10

Poor

24 Oct 2025

Jose

Room smelled like smoke and was dirty..

8/10

Excellent

11 Oct 2025

Sara

Everything worked perfectly, service was fine and the hotel enforces free parking with providing you a proper parking permit to stay. They also allow you to access the bike path which you’ll need to unlock with your room card that the hotel offers you as well that allows you to meet with all of the hotel accommodations they have for their hotel guests. This hotel is located conveniently off of garden highway which leads to traveling around Sacramento safely. It’s next to all kinds of restaurants and tourist attractions.

2/10

Poor

10 Oct 2025

Daniel

The room was very old and tired. Peeling paint and damage.
The air con smelt of urine when it was on and despite being a non smoking room the smell of cigarettes was strong and there were cigarette burns in various places.

There were people literally camped in their car in the parking lot and it didn’t feel safe.

Also the smell of cannabis drifting into my room regularly.

Despite all this the two ladies on reception were very kind and helpful but I would never book there again,

The final issue was I booked this close to the airport because it had guest laundry so I had clean clothes for the next leg of my business trip. The laundry was out of order so now I fly with a case of dirty laundry and nothing clean to wear on my next work days so had to uber to Walmart to at least buy something to wear. A real disaster and please please don’t stay there.

Business

6/10

Pleasant

07 Oct 2025

Brent

Ac didn’t cools enough, order pots and pan but they didn’t have any available. Also the telephone cord was missing from the room.

Friends_and_family Friends

2/10

Poor

06 Oct 2025

Tanya

Checking in hotel staff was extremely rude the hotel room was so gross there were pubic hairs on the door head hairs on the fan above the stove Blood on the lampshade the lamps by the bed had burnt out bulbs we request more but they never brought them to us and they didn't even tell us we can go get them when we asked they just said okay I would have checked out and went somewhere else but we were there for Aftershock so with them taking out the money for the room everything was so overpriced I didn't have anywhere else to stay or else I would have left but everything was so disgusting I wiped up the floor with a wet napkin because I spilled something and the napkin was black will definitely not go back

Partner

8/10

Excellent

05 Oct 2025

Jason

Room was clean everything worked

Self

6/10

Pleasant

28 Sep 2025

Lindsey

This hotel was really clean but the area was pretty sketchy. My bathroom had a giant burn mark on the counter and there was a lot of weird people hanging around. The room itself was very clean and the staff was nice. It was just hard to feel safe as a solo female traveler, especially since the hotel doors are all exerior (like a motel).

Self

8/10

Excellent

20 Sep 2025

Vitalii

Price

Leisure Partner

2/10

Poor

14 Sep 2025

Elijah

Don’t stay there

Terrible.

Business

10/10

Exceptional

03 Sep 2025

Rosario

No hassle and easy to access.

Leisure Self

2/10

Poor

01 Sep 2025

Joselyne

I was able to book a reservation but one I arrived I had issues with my key card not working. I tried to get the issue resolved twice only to be told that they no longer had rooms available. The front staff then only wanted to grant me a partial refund.

Leisure Partner

10/10

Exceptional

22 Aug 2025

Alice

Great! Staff is always there when you need them

Business_and_leisure Family

6/10

Pleasant

03 Aug 2025

Emmanuel

There was dried blood in our restroom the towels were gross and ripping.

Business Family_with_children

6/10

Pleasant

27 Jul 2025

Iris

There were no shampoo and conditioners just soap. I asked front guest and they said they ran out of stuff

Business Self

2/10

Poor

27 Jul 2025

leticia

This has been the worst hotel we’ve stayed at. It was dirty, the lights were falling aparte the kitchen had nothing, my room weren’t available I traveled with kids and they put me in separate buildings.

Friends_and_family Family

2/10

Poor

27 Jul 2025

Olena

Absolutely terrible place, I have never had an experience like I had at this hotel. The room was disgusting. Looked like it hadn't been cleaned in years. Dirty, bugs in the room! Terrible marijuana smells everywhere! Breakfast is a joke!!!

Family

4/10

Poor

26 Jul 2025

Jovana

No towels , smelled horrible , tv wasn’t working.

Business

4/10

Poor

23 Jul 2025

Jonathan

Shower was broken

Business Self

4/10

Poor

18 Jul 2025

sarah

Had a weird smell and was dirty with spiderwebs didn't seem thoroughly cleaned. Also seen several cockroaches.

Leisure Family

2/10

Poor

14 Jul 2025

Carlos

I stayed because of the reviews. I knew it was too good to be true. I have pictures of the disgusting condition my room was in. I will be making several more complaints.

Business Self

4/10

Poor

14 Jul 2025

Jason

Descripton online didnt match onsite property. Property was old, maintenance was minimalist. To many problems with guest rooms doors, appliances were old. Continental breakfast were 1 pot coffee, ceral bars, packaged oatemeal, packaged muffins. When items ran out, that was it no more.

Business

6/10

Pleasant

25 Jun 2025

Carole

In all honestly, I booked this place by mistake…I wanted a totally different hotel with some similarity in name. I explained my mistake to the front desk woman, Liana, and she totally understood and allowed us to cancel our reservation & processed our refund. Liana was very pleasant and professional, a real asset to this property!!

2/10

Poor

24 Jun 2025

Dolores

Never going back

The rooms were disgusting. The first room I was in had roaches in it. The second room the counters and bathroom had not been cleaned and smelled heavily of cigarettes.

Self

2/10

Poor

24 Jun 2025

Cynthia

Horrible. Do NOT stay here. The staff is extremely rude, unprofessional, unwelcoming and just miserable. The overnight front-desk old-hag needs to be fired for her extremely-poor attitude. Oh and they have huge spiders and roaches. Freaking disgusting. Never again.

Friends_and_family Family

6/10

Pleasant

22 Jun 2025

amie

Sìgn in front is hard to see

Leisure Friends

2/10

Poor

19 Jun 2025

Dan

Condition of this extended stay is poor. Free breakfast include a muffin and coffee and snack bar - well below expectation. Or what can I expect. Homeless people linger around. It should be off listing.

Friends_and_family Family

6/10

Pleasant

15 Jun 2025

Patrick

This hotel has a clean room and comfortable bed. Nothing else. No hair dryer, iron or coffee maker in the room. Finally got a hair dryer on the third request (Thank you Misha). Breakfast is a small muffin and a nutragrain bar.

Friends_and_family Family

4/10

Poor

13 Jun 2025

John

Toilet didn't flush. Dirty kitchen. Front door lock was not secure.

4/10

Poor

24 May 2025

Raymond

My first room AC didn’t work and my second had bugs

4/10

Poor

20 May 2025

Tamara

The staff are wonderful. But there are cockroaches, garbage all around the property.

Leisure Family

2/10

Poor

18 May 2025

Jeff

Hotels . Com sucks and so does extended stay.

The room was dirty food in the refrigerator. There was four of us and two beds. When making the reservation I meant to make it for two nights but was told I had already booked the room and to just make the reservation for the next night in the morning. I was trying to make another reservation for the night but was told I had to switch rooms almost missed a very important dr appointment. The new room only had one bed and a sofa sleeper. It was broken and no sheets or bedding I had to sleep sitting on it and the other three adults on the bed. A complete nightmare and the next day it was obvious the other rooms had not been taken.

Friends_and_family Friends

2/10

Poor

16 May 2025

Ravi

The bathroom light was not working when I checked in. No response to the phone call from the room. The property proudly displayed \"breakfast included\" on its site. The \"breakfast\" consisted of cereal bars in basket and nothing else. Not even coffee or tea. The room next to mine was very noisy and that went on for the entire night.

Business Self

2/10

Poor

16 May 2025

Leena

Terrible

Business Family

8/10

Excellent

15 May 2025

Nicole

When i had an initial problem with my room upon check in, i stopped into the offince before leaving for my event and told them. They upgraded my room for the inconvenience and gave me a new room without question or issue. They even let me move my things from my original room after my event instead of right away which was a blessing so i was not late.

Leisure Partner

2/10

Poor

08 May 2025

Abraham

Horrible Rooms

The rooms were dirty and smelled bad. The floors underneath the bed were especially dirty and there were candy, garbage, and even a forgotten sock from a previous customer, making it obvious that the room hadnt been properly cleaned in some time. The sheets were stained and dirty as well. I would not recommend anyone to stay at a place like this. They need to focus on their housekeeping.

Friends_and_family Friends

2/10

Poor

06 May 2025

Melissa

After turning on the lights

Friends_and_family Friends

4/10

Poor

05 May 2025

mike

Noisy neighbors. Horrible bed/pillows.

Leisure Partner

4/10

Poor

05 May 2025

Edwin

The bed was horrible

Leisure Partner

6/10

Pleasant

03 May 2025

Kristina

None

Leisure Family

10/10

Exceptional

29 Apr 2025

fallon

Everything was great

Partner

10/10

Exceptional

28 Apr 2025

Krystal

My partner and I had a pleasant stay. The room was tidy and clean. The tv and free wifi worked great. The bed was very comfy and clean. The area felt safe, secure, and quiet, we had no worries about our car with security present even past 11pm. Staff was very friendly and helpful. Overall, we would most definitely stay here again!

Business_and_leisure Partner

6/10

Pleasant

27 Apr 2025

Judith

Outside looked nice. Inside run down. Not comfortable.

4/10

Poor

14 Apr 2025

zhongjian

We saw bugs

2/10

Poor

05 Apr 2025

David

Places in absolute dump ass for a blow dryer which is supposed to be in the room was included I've read the reviews all they do is apologize but it's the same old story over and over I wouldn't stay here for the last place on Earth

8/10

Excellent

01 Apr 2025

Harold

Good property for the price

Leisure Partner

10/10

Exceptional

01 Apr 2025

Jesse

Anytime you need place to stay go there

Great place to stay also the area very nice

Partner

4/10

Poor

29 Mar 2025

Jaroslava

It seems this hotel is being improved but has a long way to go. Breakfast was a little muffin and granola bar and coffee to go. We skipped the breakfast. It’s dirty around the building and stairwell. Kitchenette and bathroom are old but in working condition. Need a longer shower curtain as the water is leaking out. Had wifi and good and quiet ac. Gerald at the front desk was very pleasant and helpful.

Leisure Partner

8/10

Excellent

27 Mar 2025

Elizabeth

Great bargain. The furnishings were a little dated, but the bed was comfortable and the appliances all worked, including TV, refrigerator, 2-burner stove, and AC. The AC had a \"continuous fan\" option, which I liked so the unit was turning on and off all night. Nestled in an office park area, so it was quiet at night.

Leisure Self

10/10

Exceptional

26 Mar 2025

Summer

Everyone was friendly, room was clean, safe place. Has security guard at entrance Nice place to stay

Business_and_leisure Self

10/10

Exceptional

26 Mar 2025

John Barry

Great location

Leisure Family

4/10

Poor

23 Mar 2025

JENNIFER

I didn't realize that extended stay facilities can be so run down. My room, that I stayed in for less than 14 hours was dirty, cupboard doors missing, something gross on the mirror, hard bed, no bed spread or blankets, in need of paint touch ups and kinda scummy.

Business Self

2/10

Poor

22 Mar 2025

Michelle

Absolutely no customer service etiquette!

The staff was beyond rude and were not customer friendly extremely horrible customer service not only wit the associate that checked me in but the manager as well the next day . Never in my life have I had such terrible service from any hotel . I would never return to this sleazy motel .

Business

4/10

Poor

21 Mar 2025

Francisco

Terrible check in
Tired needed all adults ids for some reason
Like if we were some criminals or something
No other hotel asked for all ids

Business Family_with_children

4/10

Poor

17 Mar 2025

Chawna

Huge hole in our couch. Room stank. Property is so dirty. No hair dryer, shampoo, or coffee pot and the bathtub was filthy.

Leisure Family

4/10

Poor

10 Mar 2025

Tetchie

it’s very bad, that’s our experienced in 5days of stayed.

Family

4/10

Poor

02 Mar 2025

Joyce

Room wasn't available

2/10

Poor

21 Feb 2025

KIMBERLEY

This property needs to be shut down. The room I had was HORRIBLE AND DISGUSTING. I had 2 days booked and checked out the next day. There was graffiti above the bathroom mirror, no dishes in the kitchenette, chairs repaired with tape. I woke went to the bathroom and a cockroach ran across my feet. I was seen the next day in the ER for contact dermatitis. The sheets on the bed caused a serious rash on my abdomen and back. I had to take Prednisone for 7 days!!! My birthday weekend was RUINED!! The staff was very helpful and understanding.

Leisure Partner

2/10

Poor

17 Feb 2025

Verified traveler

False Claims

Taking a shower was a nightmare. Water spouting everywhere. I've been to two ESA hotels, and those people never answer the phone at the front desk. They always talk about their discounts. Which are hard to find.

Business

6/10

Pleasant

02 Feb 2025

walter

The was clean but old furniture and damaged. Shampoo need to be asked at front desk.
Continental breakfast was a joke.
But for the price I was not expecting much.
Good price but needs work.

Leisure Family

6/10

Pleasant

02 Feb 2025

Vanessa

Okay

2/10

Poor

31 Jan 2025

MICHELE

Not for single older people

Key card didn’t work after I walked outside in the dark down three buildings. I went back to front desk and canceled my stay. I didn’t feel safe as a single older woman.

Self

2/10

Poor

29 Jan 2025

marc

Extremely noisy neighbor, low life people, marijuana smell everywhere, disnt seem safe at night , kids screaming and running in hallway and slamming doors all night.

Business

6/10

Pleasant

25 Jan 2025

Brent

Nice

4/10

Poor

21 Jan 2025

Laura

Waste of money

Very low maintained property. So many things broken including the toilet that would rock every time you sit on it. Burn marks all over table, nasty property with cigarette butts all over but the worst thing was having to constantly smell weed and cigarettes from neighbors. Did not want to shower because the tub looked dirty. When you come into the property and there is a guard on duty it makes you wonder about the safety of your vehicle also but was actually happy he was there. Another disappointing thing was there was no coffee in room and you have to ask for conditioner and shampoo which should be an item they have in room also. Website said free breakfast and I saw nothing available but coffee. Save your money and go somewhere else. Should have our money refunded for the smell of cigarettes and weed all night.

Partner

2/10

Poor

01 Jan 2025

Meleenah

Found dead mice in room

Business_and_leisure Family

8/10

Excellent

23 Dec 2024

Alicia

Needs some updates and light bulbs. Staff was very nice. Also needs an ice machine (1 ice tray in freezer doesn't work). Great price. Great restaurant Quatro Amigos very close by.

Business Family

2/10

Poor

11 Dec 2024

Chris

Stay somewhere else.....

One of my worst hotel experiences...checked in and the first room was under construction- no sheets on the bed, bathroom door off the hinges, tools in the room(8pm btw). 2nd room offered had not been cleaned after the previous guests had checked out. The employee offered me a free upgrade for my trouble...except the room he sent me to still had guests in it as i opened the door...4th room was finally \"ok\". Had I booked directly through the hotel i wouldnt have stayed, but it was prepaid and non-refundable. The entire room needed work, paint chipped or peeling, furniture in disrepair, no smoke dectector, broken drawer under the sink, broken and missing shelf from the \"closet\", patchworl behind the door not printed, peephole in door had toilet paper stuffed into it from a previous guest, a bandaid was wrapped on a drawer handle, tv looked to have burn damage and no remote for the tv. The remote the front desk gave me barely worked; couldnt turn the tv on, number buttons didnt work and i coild only go \"up\" when selecting a channel. Needless to say, I will be staying elsewhere next time I need a room in that part of California

Business

2/10

Poor

07 Dec 2024

Melissa

Will Not Be Going Back

Walked in the room it seemed like old building I had to ask for spray, but smell came back, someone had already used the hand soap, bathroom ceiling need a paint job or a wipe down, the tub was molded, chairs had food on them in cracks, curtains need changing, more lighting in room needed, dresser drawer had a missing drawer, floor was dirty my socks are proof, refrigerator not very clean/need new racks, stove needed more cleaning, room door handle needs a fix, offer more for breakfast

Friends_and_family Family

2/10

Poor

05 Dec 2024

Christopher

lights did not work in room, dirty, and smell of Tabacco in rooms.

Leisure Partner

2/10

Poor

03 Dec 2024

Tracy

not what i expected. Loud noise at night, very old and beds were uncomfortable. Doors almost seem to break down if someone was to break in.

Business Family

4/10

Poor

02 Dec 2024

Kent

Extended Stay America Suites Sacramento South

Close to freeway, great price for a place to sleep while traveling.

Partner

2/10

Poor

01 Dec 2024

Rogelio

Save money but just as bad as a Motel 6

The room smelled. The bed was uncomfortable and the sheets felt like they were very ole. The couch looked old. I guess I learned my lesson for trying to save a few bucks.

Friends_and_family Family

10/10

Exceptional

26 Nov 2024

Nick

The added security at the gate made me feel more comfortable leaving my vehicle

Leisure

6/10

Pleasant

24 Nov 2024

Krista

Would not stay here again. Room smelt and was dirty

2/10

Poor

23 Nov 2024

Kerry

Awful - do not stay here

This property should not be listed on Hotels.com, it is an awful location. We did not stay. After checking in we went to the room and then went back to the lobby and returned our keys and got out of there as quickly as possible. The room was grimey, there was standing water in the bathroom sink, the smoke detector was ripped from the ceiling with exposed wires hanging from the hole. The furniture was ripped and broken. There was a cooktop with two burners completely rusted over. These are just a few of the issues. When we returned our keys, the person at the front desk did not seem surprised.

Partner

2/10

Poor

16 Nov 2024

Elana

Wretched place, awful service

I got there late and the clerk said he didn’t know why Hotels.com booked a 2 queen room because they were all out. He offered me a king with pull out couch. Being that we were only staying 5 hours because we had a plane to catch, I chose to stay. The first room he offered had a problem with the key. The battery was dying on the door. He gave me another room. This room was only half-cleaned. No blankets or pillows and a blood stained sheet and mattress on the pull out. The pull out’s mattress was flimsy and all the bars could be felt through it. I went to speak to the desk clerk again and he had disappeared. I had to get some sleep because of my flight. Nothing was resolved. I’ve stayed in many places here and in Europe that were budget friendly and have never experienced this filth and disgustingness.

Friends_and_family Family