Name: Hyatt House Sacramento Airport Natomas
Address: 4850 Duckhorn Dr, Sacramento, 95834, US

10/10

Exceptional

16 Jul 2026

George

Like the location and well kept rooms. The breakfast has room for improvement. Need real bacon.

Friends

8/10

Excellent

15 Jul 2026

Suzette

Close to the airport with shuttle service. Need to add to the breakfast bar fresh fruit and muffins .Need to add to the rooms coffee stir sticks and q-tips .

Self

10/10

Exceptional

15 Jul 2026

Sandra

This was one of the best Hyatt House locations I have stayed. The staff was warm and welcoming. The room was clean and spacious. Thank you for a great stay!!

Family

10/10

Exceptional

12 Jul 2026

Chandra

Clean room

10/10

Exceptional

12 Jul 2026

Ralph

The bar

Self

10/10

Exceptional

11 Jul 2026

Thomas

everything was first rate and decent value.

Friends_and_family Family

10/10

Exceptional

08 Jul 2026

M

Clean. Lovely staff. Would choose again.

10/10

Exceptional

06 Jul 2026

XOCHITL C.

My family and I loved this place . Stayed a few days. Staff was very nice and informative on places to visit .

Family

10/10

Exceptional

06 Jul 2026

William

Newer place. Staff super nice. Clean, close to the airport, with a shuttle. Great stay.

Friends

10/10

Exceptional

05 Jul 2026

Rene

Staff

Family

8/10

Excellent

05 Jul 2026

LaToya

The only negative I found was the complimentary buffet breakfast is dine in only. I typically wake, throw on some shorts & shirt, go down for a plate of breakfast to take back to my room for later because I go back to bed and sleep in. Then when I get up later I have “breakfast” (around d 11:00). But with done in only, that totally screwed up my travel/breakfast/sleep in routine. Other than that, the hotel was great. Conveniently located, welcoming staff, speedy check-in, clean room, and comfortable bed.

Self

10/10

Exceptional

04 Jul 2026

Angela

The staff ia awesome and made me feel at home! Also; Lokesh the bartender referred me to their food, which was absolutely awesome. (Good to know when you stay at a unfamiliar hotel, that there’s good food in the restaurant and they also have a pretty darn decent free breakfast!

Self

10/10

Exceptional

04 Jul 2026

Amy

One of the best beds!

Partner

2/10

Poor

02 Jul 2026

Marc

Uncooperative management

10/10

Exceptional

27 Jun 2026

DOUGLAS

every was perfct

8/10

Excellent

26 Jun 2026

Josiah

The food takes a very long time to get and is not very good quality. Other than that, it was great

Friends

8/10

Excellent

26 Jun 2026

Frances Lynn

The staff was very kind, courteous and helpful with anything we had a question about, especially Cecile at the front desk.

Family

10/10

Exceptional

23 Jun 2026

Martin

The room was very spacious, clean and had a nice bathroom.

Partner

10/10

Exceptional

22 Jun 2026

Steven

The only issue we had was with parking as the facility was overbooked for their parking capability. We were offered an overflow parking at a facility next to the hotel which worked out fine.

Partner

4/10

Poor

22 Jun 2026

Thomas

Room was partially cleaned, all items were not available that should have been. Kitchen wasn't fully equipped with utensils, dirty linen still on pull out sofa,, no fresh towels left in room had to call housekeeping.

Partner

4/10

Poor

21 Jun 2026

Nancy

Nowhere on website does it state that park and fly is $15/day, and No apologies were given. They spent collectively (3 different staff) over 30 minutes trying to show me where it stated that policy and was never able to find it but I certainly was charged it. The bathroom fan runs 24/7, no way to turn it off and a/c is in a large cabinet in room and noisy, very poorly designed. The topper to the park and fly 2 day stay was that the phone number given for pick up wouldn’t go thru to the front desk, “sorry there’s been an error….”

Partner

10/10

Exceptional

20 Jun 2026

Roselyn

The receptionist named Cecile went above and beyond to make sure I was comfortable and always asked if I needed anything else. She also is a very friendly person! A+ on hiring her!

Self

10/10

Exceptional

20 Jun 2026

Josh

Parking spaces are too small. Only a few open spaces.

6/10

Pleasant

20 Jun 2026

Martin

3.5 rating but not a 4 for 3 nights, room 440. I have to mention the pro's 1st. The property is clean and tidy. We didn't use any of the amenities other than breakfast.

The issues we had was in house cleaning. The one day they cleaned, they didn't make the beds and trash bags not installed. Cleaning did not seem complete.

Would been nice to have USB's next to the nightstands. In addition, on 2 occasions we were approached by homeless person in the parking lot asking for money.

When I mentioned this at the front desk, they seemed familiar with this person.

Perhaps California has become immune to this. I suppose you get what you vote for. I would have thought this area would have been safe from this, but apparently, I was wrong. With all that said, I would consider returning only because I hope they will take core of the homely issues in the area and the issues stated above will be addressed.

10/10

Exceptional

19 Jun 2026

James

Breakfast was nice. Very clean property

Partner

10/10

Exceptional

18 Jun 2026

John

Excellent location.

The free breakfast starts at 6:30 am, which was too late for catching my flight.

Family

10/10

Exceptional

18 Jun 2026

JENNIFER

The room was spacious, quiet and had everything we needed. The only complaint is that the shower door did not have an interior handle to pull it closed properly. Water leaked onto the floor.

Partner

8/10

Excellent

17 Jun 2026

Jessica

Great location, very close to a lot of restaurants and stores. 10-15 minute drive into downtown Sacramento. Our room was very clean and comfortable. The rooms are nicely sized too, with a generous lounge couch next to the windows. We didn't get a chance to have the breakfast in the morning, as we had to leave early for our son's college graduation, but did hear from others that it was good. Would definitely stay here again.

Friends_and_family Family

10/10

Exceptional

16 Jun 2026

Saun

Clean room, staff friendly. Good breakfast options.

Self

10/10

Exceptional

16 Jun 2026

Yolandra

I can’t wait to come again ❤️

Family

10/10

Exceptional

15 Jun 2026

Rebecca

Super clean hotel, wonderful staff along with Lonesh, their great bartender! Quiet inside rooms, staff even put my family and sister’s family in connecting rooms…we had only asked to be on the same floor. Great bonus, thank you! Terrific breakfast and was included in my room rate. Overall lovely location, accommodations and personnel.

Family_with_children

10/10

Exceptional

14 Jun 2026

Daphnah

Everything was excellent.

Partner

10/10

Exceptional

13 Jun 2026

sarah

I had a quick overnight stay. Perfect for an airport transfer

10/10

Exceptional

12 Jun 2026

Stephen

Front desk was kind and accommodating. We found an error with our reservation and they were prompt and friendly to make it right. The room was very nice and clean.

Friends_and_family Family

10/10

Exceptional

10 Jun 2026

Larry

Centrally located, morning breakfast included and no parking fees! The room was a full suite and was over the top! We were spoiled!

Partner

10/10

Exceptional

10 Jun 2026

Linda

O

8/10

Excellent

10 Jun 2026

Kraig

Good place to stay, near downtown Sacramento with easy access to airport and Natomas.

Self

10/10

Exceptional

10 Jun 2026

Jennifer

Very clean room. Friendly staff. Excellent location near the airport, close to shops and restaurants. Convenient shuttle.

Friends

10/10

Exceptional

09 Jun 2026

James

The property was very clean and comfortable

Family

6/10

Pleasant

09 Jun 2026

Gabriela

Our room floor was not clean

Friends_and_family Friends

10/10

Exceptional

09 Jun 2026

Deborah

Worked out perfect. Just a night stay before flight. Restaurant onsite and food was good. Beds good. Very powerful shower that I liked.

10/10

Exceptional

09 Jun 2026

Hector

Hotel was very exceptional. They have a bar that is open till midnight. I have no complaints to say about this hotel…

Partner

8/10

Excellent

08 Jun 2026

Shelly

We stayed in the Diamond Suite. Beautiful room. Had a little kitchenette that would be very useful if staying longer than an evening. Room was very quiet. Amazingly comfortable beds and pillows. Staff was helpful with restaurant suggestions in the area. Would definitely stay again when in the area.

Family

10/10

Exceptional

06 Jun 2026

Ivy Bernadette

The place is so clean and tidy. The only thing I don't like that they are trying to go in to the room to clean while I'm still there it was still early to clean the room. But overall I'm very satisfied with my stay and will recommend to all my friends and family.

Partner

2/10

Poor

06 Jun 2026

Kayla

Staff member was very rude when I asked at 9am why breakfast was closed when we were told at check in that breakfast was from 6:30-9:30. The website also has 6:30-9:30 for the breakfast time. She was also not helpful when I asked if she could print a receipt for me. She said “we don’t do that” and said I would have to get it from the booking site. Also, the laundry facilities are not clearly labeled in the hotel. There is one sign at the lobby check in counter that says it is on the 4th floor. Once you get to the 4th floor, there is no sign anywhere. We finally found it behind an unlabeled door. We were happy to be leaving this hotel and glad we were only there for one night!

Friends_and_family Family

2/10

Poor

05 Jun 2026

Calley

The suite we stayed in smelled like urine. It was so bad it was nauseating. We asked for help and were given a bottle of Odor-eater spray to spray around the room and told to open the windows. That helped for like 5 mins. The bathroom in the suite smelled the worst and that is attached to the bedroom area. I got this suite in particular because it advertised it had a tub. I paid extra for this feature. The tub was small and did not hold more than a few inches of water. I even tried putting a cup over the drain to help. No luck. There was hair on the couch and coffee cups weren’t very clean. I let the front desk know about these issues during our stay and at checkout. Very disappointed in this stay and I will not return.

Partner

10/10

Exceptional

04 Jun 2026

Elizabeth

This is where I stay when I am in town for work. It is close to the airport, restaurants and drugstores if needed. The fitness center is awesome and the hotel is overall very nice.

Self

6/10

Pleasant

04 Jun 2026

Martha L.

I had a couple of issues with the room I stayed in. The TV wasn't working and I had to call reception to have it fixed. I called twice about the hair dryer that we weren't able to locate and ask for one.
The room was clean, Wi-Fi was okay as expected, breakfast was a plus, place felt safe and it's perfectly located in a nice neighborhood.

Partner

10/10

Exceptional

03 Jun 2026

Kellie

We were only there a few hours before a flight. Shuttle was great.

Friends

10/10

Exceptional

03 Jun 2026

Michael

The property was very nice and had great amenities.

Self

8/10

Excellent

02 Jun 2026

Sue

Soft beds were like sleeping on a cloud. Food in the bar was really good.

Partner

6/10

Pleasant

01 Jun 2026

Daniel

Arrived to strong smell of pot on the fourth floor. Was told they couldn’t find it yet it was obvious if you simply stepped into the hallway. Was able to get our room moved which I was grateful for but was not given any refund for a smaller room. Breakfast was ok but nothing special. Bathroom fan didn’t work. Was good otherwise.

Family_with_children

10/10

Exceptional

01 Jun 2026

Judy

I only stayed one night and left early the next morning, but the staff was very helpful, courteous, and professional. The room was spacious and immaculate.

Self

10/10

Exceptional

01 Jun 2026

Charles

S star treatment

Partner

8/10

Excellent

31 May 2026

Susan

i thought that overall it was good.

10/10

Exceptional

30 May 2026

Richard

Great breakfast. The staff very helpful. I come back to this place every time i am in sacramento.

Partner

2/10

Poor

30 May 2026

Samvel

No one cleaned the rooms; furthermore, they smell—and certainly not of cleanliness. It is a very stale odor; the smell even lingers in the elevator. Behind the nightstand (you don't even have to move it—everything is clearly visible), everything is covered in grime and clumps of dust. Hyatt's quality has really gone downhill.

Friends

8/10

Excellent

27 May 2026

Kelly

One of my favorite hotels in the area. Staff is always friendly. The breakfast is always good.

Partner

10/10

Exceptional

27 May 2026

Justin

Amazing

Partner

10/10

Exceptional

26 May 2026

Jeanne

Friendly staff, clean and spacious room, the free breakfast was a plus!

Friends_and_family Family

10/10

Exceptional

25 May 2026

Mark

Great room that was clean and ready for you. Staff very respectful and
Responsive to any needs

Partner

10/10

Exceptional

24 May 2026

CLARISSA

It was a clean room and very spacious. There was enough towels in the room for 4 adults. I am glad because I actually put down 4 adults in my reservation, and it was refreshing to see a lot of towels in the bathroom. We ate at the bar/ restaurant. It was good. It took a while for the food to arrive, but it was hot and freshly prepared. We had 3 fish and chips, pizza, chicken Cesar salad, 2 beers.

Business Partner

10/10

Exceptional

24 May 2026

Julie

I was at the hotel for less than 12 hours, but every person I encountered was helpful and friendly. Every aspect of the hotel was clean and fresh, which is what I love about Hyatt.

Self

10/10

Exceptional

24 May 2026

Marianne

great!

Family

10/10

Exceptional

23 May 2026

Christa

Well equipped gym. Ample space in room. Very clean. Good breakfast.

Family

10/10

Exceptional

22 May 2026

Abbie

Super clean, comfortable beds and pillows, nice continental breakfast and large spacious rooms.

Friends_and_family Family

4/10

Poor

21 May 2026

Cindy

I booked the park and pay but was charged $179.44 for the parking on top of the room....not sure if it was hotel.com mistake or hotel acted dumb. I am not a happy camper since we had 2 rooms and 2 cars

Friends_and_family Family

2/10

Poor

21 May 2026

Liliya

i picked this hotel because they had airport transfer included . And when we needed a ride we were told that they are booked and cant take us to the airport . We end up getting an uber and paying . Very bad customer service as well . Will not stay here again

Partner

8/10

Excellent

20 May 2026

Brian

Nice property, very close to the airport but out of flight path. Plenty of places to eat within 10 minutes. Would stay again. They charge $$ for checking in early. Seems to be a nice bar area in the lobby area.

Partner

2/10

Poor

19 May 2026

Yasir

This hotels staff and management are the absolute worst individuals! I will never recommend to anyone to book at that property! I booked a room from Thursday to Sunday, my flight was delayed and I arrived 10am Friday I paid $600 for it and they cancelled my entire reservation without any regards.
Their website clearly states if you're going to be late call and let the staff know the day of, I called 14 times and they kept saying nope there's nothing we can do! I tried to add a friend to the reservation, so he can check me in on Thursday night and they refused to add his name to the reservation, we have 76 employees that book there once or twice a month while traveling for work, we have order each one of them to never go book there ever again!

Business

10/10

Exceptional

18 May 2026

Marva Jamillah

Very clean and nice hotel. Great for an overnight. Staff ok a but not very friendly. breakfast could really use some help. The bar was great!

Self

10/10

Exceptional

17 May 2026

Dave

Close to airport and clean

Friends_and_family Family

2/10

Poor

15 May 2026

Jose

We arrived at 1 -am to hotel . Our room had bird type feathers and in the bed there was buggers and blood on the sheets . The room had a bad smell . Asked to be changed rooms and request was denied the front desk said they would clean the room . We did get new bedding but they never vacuumed the room . So tired we just slept a few hours and left . One of the worst nights ever . Check your bedding upon arrival is my only advice.

Partner

2/10

Poor

14 May 2026

Jed

Working nights we didn’t check in before midnight me and my co workers, three rooms for three nights , pre-paid for. Getting off work at 4 am went to hotel and they said we didn’t have a reservation anymore . They said we can’t check in at all . Not even for the next two days and that I was out the $1800. Person behind counter was not helpful at all and rude.

Business

10/10

Exceptional

13 May 2026

Joshua

We just stayed for an overnight for an early flight but next time we're in town

Friends_and_family Family

6/10

Pleasant

13 May 2026

Ran

Booked double queen bed room , front desk gave a room only has one queen bed. When I go back and asked front desk , then I was told since we booked through Expedia, they don’t have double queen bed for us anymore. They were not being honest and didn’t even to bother to tell me the room is no longer available when I checked in.

4/10

Poor

11 May 2026

Douglas

Customer service is horrible. Staff is not friendly or helpful, long wait times for any concerns that need to be addressed. The hotel is advertised as a convenient location for customers traveling in and out of the Sacramento Airport but amenities like breakfast are not offered until 7am. If you have a flight that leaves at 8am or even 9am you have over paid for a hotel that makes it difficult to take advantage of the amenities advertised as part of the hotel package. The hotel is clean.

Self

8/10

Excellent

11 May 2026

Leslie

Staff were extremely helpful and mindful of our situation! Looking forward to staying here again!

Friends_and_family Family

10/10

Exceptional

11 May 2026

Tannen

After having a rough experience with my airline (flight cancellation), my disposition changed from poor to good with my experience at this local Hyatt House. They offered a shuttle to and from the airport. From the shuttle drivers to the front desk to the bartender..everyone was pleasant. I enjoyed the food and especially the checkout at noon (not sure if this is a California thing)? I would 100% stay here again as it made my 24 hour flight delay more bearable. I stayed 5/10/26 to 5/11/26.

10/10

Exceptional

10 May 2026

Manpreet

Yes but it can improve more

Partner

10/10

Exceptional

10 May 2026

Heather

We love this hotel. We stay here just to have a weekend getaway. The amenities are perfect. Bountiful breakfast. Super clean rooms. Nice staff. And it smells really fresh and nice! I actually really love the way it smells.

Friends_and_family Family

10/10

Exceptional

09 May 2026

Timothy

Very clean

10/10

Exceptional

07 May 2026

Marissa

Our stay was very enjoyable. Each interaction with staff was professional, and everyone we encountered was friendly and welcoming. The complimentary breakfast was decent and appreciated each morning. The 24/7 airport shuttle was also very convenient, you just need to let the front desk know when you need it. Overall, we had a pleasant experience and would consider staying here again.

Friends_and_family Family

10/10

Exceptional

07 May 2026

Russell

Room was clean and bed very comfortable

Partner

10/10

Exceptional

06 May 2026

Kerstyn

Bar

10/10

Exceptional

06 May 2026

Lilian

We stayed here for 3 nights and it was great. The bed was comfortable, the breakfast was good, and the staff was really nice. Our room was fairly clean. The bathroom could have used a vacuum but overall everything was clean. One downside was there weren’t any bathroom essentials provided except the shower does come with shampoo, conditioner, and body wash. There was a refrigerator in our room which was perfect to keep water bottles cold. Parking was free and easy to find. Very close driving distance to downtown and other cities. The staff allowed us to check in early (11am) for $50 fee.

Partner

8/10

Excellent

06 May 2026

Diane L

We decided, after being up almost 24 hours on a flight/layover from London, that it would be wise to stay at a hotel instead of fighting traffic on Friday afternoon. We chose a hotel near the airport and freeway so that it would be easy to make our 2-hour drive home Saturday morning. Our check-in was easy, the staff was pleasant, and we let ourselves into the room, which was fine.
It was clean and pretty large, and we loved the on TV that swiveled, allowing us to watch it from the sitting area, the beds, or the kitchen.
Loved the shower and bathroom, especially the nice shower doors and counter space. My one issue was just outside the bathroom door was a shelf with a painting. As I do my makeup while my husband showers, it would have been great to have an overhead light and a mirror where the painting is. The little mirror right by the door is awkward and not well lit.
The beds were comfortable, and we were okay in the room (the couch was saggy, which didn't help my back, but the chair was okay).
Refrigerator was small and under the counter - not worthy of the \"kitchenette\" prospect, but good enough to chill a wine bottle.
I was disappointed with the breakfast - everything was done beforehand (like waffles and doughnut holes), which left things soggy. There was no yogurt, the fruit was \"meh,\" and the weird bacon was the only meat available. We've been to a lot of these buffet things, and again, I was disappointed. But attendant great!
Overall, I'd book again.

Partner

10/10

Exceptional

06 May 2026

Lynn

Thoroughly enjoyed my 2 separate stays!

8/10

Excellent

05 May 2026

John

The hotel was very close to the airport. The breakfast that was included was great and I travel a lot for work. This is a vacation heading to Yosemite. The only suggestion is the bed was too soft in rm 457. Nice property to stay at and would come back again.

Partner

10/10

Exceptional

04 May 2026

Robert

I would definitely stay here again. Great staff, great room, great location

Self

8/10

Excellent

04 May 2026

brenda

we stayed for one night. The kids loved the room, it was big and clean.

Friends_and_family Family

10/10

Exceptional

03 May 2026

Renee

Our stay at the Hyatt House Sacramento Airport was exactly what I expected. Lovely, clean and spacious room that would have been comfortable for an extended stay. The staff was very helpful and patiently answered all our transportation questions. Only one aspect was lacking: while the breakfast was very tasty, most items were lukewarm.

And, yes, we will stay here again when we return to Sacramento.

Friends_and_family Family

10/10

Exceptional

02 May 2026

Timothy

Yes absolutely

Partner

10/10

Exceptional

02 May 2026

Glen

It was a great place to stay at. Excellent because it had a restaurant and a bar after a long day of flying and travel I didn’t have to go anywhere else.

6/10

Pleasant

28 Apr 2026

Nora

Convenient location, dependable shuttle.

10/10

Exceptional

27 Apr 2026

Michael

Everyone that I encountered at this property was above and beyond excellent. Nice little restaurant and bar with exceptionally good food. A far cry from the dirtbag Hilton. I’m staying in tonight down in LA.

Self

10/10

Exceptional

26 Apr 2026

Vyacheslav

Yes

10/10

Exceptional

26 Apr 2026

Michael

Great

10/10