Name: Surestay By Best Western Sacramento South Natomas
Address: 2654 El Centro Road, Sacramento, 95833, US

8/10

Excellent

27 Jul 2026

Maria

The hotel was clean

10/10

Exceptional

27 Jul 2026

Miriam

The property is really close to a lot of restaurants, stores and main attractions.

10/10

Exceptional

25 Jul 2026

Shirley

Nice place, clean rooms , easy parking
Loved it for price

8/10

Excellent

23 Jul 2026

Nancy

Clean room, easy to check in. Plenty of parking. Decent breakfast. Good place to stay for a night after a long flight and late arrival.

8/10

Excellent

22 Jul 2026

Virginia

Front desk was not helpful.

Friends

10/10

Exceptional

19 Jul 2026

Sharifa

I like the area is quite and hidden far from noise

Business

6/10

Pleasant

16 Jul 2026

Joleimy

Mejorar desayuno

2/10

Poor

10 Jul 2026

Russell

The night staff were confrontational a

2/10

Poor

09 Jul 2026

Lucy

The staff was not very friendly to me or my friend. When we were coming back from our concert the front door area was locked and the attendant rolled her eyes at having to let us in. Another issue, my key card was not working in our room door When we went to ask the attendant about it, she was short with me and the only way I would be allowed in is if I had my ID, thankfully I had it on me and we were able to be let in. The next morning the same issue happened and the lady was very polite and helped us get back into our room so we could grab our stuff. My friend needed a plastic spoon for her dinner, the breakfast nook area had locked up all the utensils, so she went to ask for one but was turned down by the front desk attendant. Thankfully I had one from breakfast, but when she went back down to reheat her food the attendant laughed and said that she could have one. It was a very odd experience and some of the attendants were not very kind with us. There was also no amenities in the room and we didnt have handsome or shampoo.

Friends

4/10

Poor

09 Jul 2026

WILLIAM

3rd floor freeway noise was very loud all night long. air conditioner was very noisy all night long.

Family

10/10

Exceptional

07 Jul 2026

Eduardo O

Great

10/10

Exceptional

06 Jul 2026

Laquette

Easy to get to the freeway

Friends_and_family Family

8/10

Excellent

06 Jul 2026

Jesse Allen

Clean, comfortable, spacious rooms and convenient parking. Exceptional employees with great customer service skills, for the most part. Thank you so much! However, I should have done my research better, as I prefer in-room microwaves and refrigerators.

Self

6/10

Pleasant

05 Jul 2026

mike

Good

Partner

8/10

Excellent

01 Jul 2026

Gonzalo

Rooms were fairly clean and the beds were comfortable. The parking lot and surrounding area felt safe. My room didn't include a mini fridge, and breakfast could've offered more, but for the price, I think it's worth it.

Family_with_children

6/10

Pleasant

29 Jun 2026

Wendy G

This place was clean.No frills. The room was small but comfortable, but the ceilings were very thin. I could not sleep for the people the the floor above kept making so much noise.

Self

10/10

Exceptional

29 Jun 2026

jashanpreet

everything perfect

Family_with_children

8/10

Excellent

27 Jun 2026

Alexae

The location is very convenient to get to the airport, parking felt safe, staff was fantastic. The bed was fine, the lighting was harsh and the tub wouldn't hold water. Breakfast was simple but did include waffles and coffee, there is also a nice diner right across the street. Overall not bad.

Self

6/10

Pleasant

26 Jun 2026

Denise

Staff was friendly. Walls thin and sound carries. Hotel clean, but showing some age

Family

8/10

Excellent

25 Jun 2026

Robert

This hotel is only a few minutes away from the airport. It is next to a few restaurants and gas stations. Area seems ok. The beds were comfortable. They didn’t have shampoo or body wash in the shower, only conditioner. But no big deal. Would def stay here again.

Partner

8/10

Excellent

22 Jun 2026

Scott

to be honest i was only here a very short time, i only stayed here because it was cheap and close to the airport, i had a early flight to catch in the morning. Perfect for a quick over night stay to catch a plane

Self

10/10

Exceptional

21 Jun 2026

amie

Amazing staff! There are 2 ladies that work there when I stay and they are both very helpful and sweet!

Partner

2/10

Poor

21 Jun 2026

Chantil

Terrible customer service and bedbug infestation. Very unacceptable!!! 0/10 DO NOT RECOMMEND!

Family_with_children

10/10

Exceptional

20 Jun 2026

Layda

Clean room.. friendly staff

Partner

6/10

Pleasant

18 Jun 2026

Dawn L

It was a great price for 3 rooms before our early morning flight out of Sacramento International.

2/10

Poor

16 Jun 2026

Vyacheslav

When walked into the room it was like a freezer. Turned on the heater and it started to smell heavy like something is burning. I asked for another room, but they said it's the only room available. I had 2 little kids with me and almost begged them to give me another room. At the end was told: take this room because we don't have another one available. Had to walk away in the night to find another hotel to stay.

Family_with_children

8/10

Excellent

16 Jun 2026

Laurie

It was ok

10/10

Exceptional

14 Jun 2026

Laura

Everything very clean

Family_with_children

4/10

Poor

13 Jun 2026

Joseph-David

The pictures they use on their advertisements are of the suites, which you have to pay an extra 100 dollars just to have a microwave and fridge. The room we got did include a broken couch so that was nice I guess. When we found out about the extra fee and said that we would want it and lady have us a very nasty look, kinda like this 🙄. Other than that, stay was ok.

Partner

10/10

Exceptional

13 Jun 2026

amie

Helpful and friendly staff

Partner

2/10

Poor

13 Jun 2026

Priscilla

Very disappointing stay. The breakfast was minimal, with only boiled eggs, cereal, and self-serve waffles. I expected a better selection of hot items such as bacon, sausage, potatoes, or scrambled eggs. No water filter available.

The service was poor. I requested fresh towels, but they were never delivered. I had to pick them up myself and exchange my used towels. There was no extra linen available, the room was not clean, and the trash was not emptied.

At breakfast, I asked if there was another yogurt flavor and was told there wasn’t. About 30 minutes later, the attendant brought out additional flavors, which was frustrating.

I was also surprised to be asked for the names of my family members even though the reservation was under my name, something I have never experienced at another hotel. The room also lacked a refrigerator and microwave.

Overall, the service, cleanliness, amenities, and breakfast did not meet expectations. I would not recommend this hotel and would not stay here again.

Family

8/10

Excellent

11 Jun 2026

Alice

No hand soap & that’s VERY IMPORTANT
Asked house cleaning employee & said they didn’t have any 😳 so sad!

Partner

8/10

Excellent

10 Jun 2026

Debra

Convenient location near the airport.

Partner

2/10

Poor

10 Jun 2026

Paul

PLEASE DON’T STAY HERE!!!!Room was quite run down. The shower was atrocious. I was given a handicap room(I don’t know why) the shower seat was ripped and growing black mold so bad that I lost my voice due to bad allergies. I requested a different room and it was approved. The next room AC didn’t work so I just told them I was leaving. Management approved refund. Staff was sitting watching basketball and drinking beer in the lobby. He also had a very unprofessional vocabulary and attitude.

Partner

6/10

Pleasant

09 Jun 2026

Amanda

Staff was great. You get what you pay for here. There was a lot of cops the night i stayed and pounding on a door down the hall looking for someone.

Self

4/10

Poor

08 Jun 2026

Sheila

Front desk very helpful. Rooms in bad repair, felt dirty. Bathroom door could not close, warped, walls dirty. Checked out after one night.

Family_with_children

4/10

Poor

08 Jun 2026

Axavier

I like this to be direct, the overnight shift staff member did not care that I was in a car with a 4 month old and 4 year old until I could check-in. If there’s an early check-in fee, I can check-in. The issue is really corporate; do not take away the ability to get a room immediately just because someone goes through a third party. If I arrived at 12 a.m., purchased my room, you would give the key. The issue then becomes you all monopolizing people’s time and money through “check out/in”.
The staff member Lawanda, you said you made an effort to find us after 12 am, after turning us away; humanity and audits have a moral dilemma in businesses these days. A service… a heart. Compassion… safety. Maybe it’s just me. I work in hospitality too.

Friends_and_family Family

6/10

Pleasant

07 Jun 2026

yeng

Nice and friendly place.

Partner

6/10

Pleasant

07 Jun 2026

Michael

Room was sufficient for a one-night stay at a class I had to take nearby for work. The walls were extremely thin as someone in the adjacent room had their TV at full blast until 2AM and I could hear their conversations pretty clearly. Room was decently big with a sitting area and had a sink, microwave, and decent sized fridge which was nice. Didn't need those but if you were having an extended stay might come in handy. The room did have a light smell of smoke. The one odd thing that I found is that the room did not come with an ironing board or iron which is standard in most places. The property is tucked back on the side of the freeway near a truck stop so didn't have the feel of a great area at night and seemed to have the normal transient type activities outside the building you see in those areas, but for what it was didn't feel unsafe on the property. I stayed on a weekday and there was a small continental breakfast set up in the morning in the lobby which I got a bagel from. There is a black bear diner adjacent to the property which is nice and is only a few steps across the parking lot for a meal while you're there. Gas stations and other places nearby as well. If you're doing business nearby or taking a class at the nearby universities across the freeway it does the job for the price. It did the job for what I needed.

Self

8/10

Excellent

07 Jun 2026

Rich

Clean and staff very good!

Self

8/10

Excellent

05 Jun 2026

Melinda

Rooms comfortable. No daily service, but willingly supplied what was needed

Self

10/10

Exceptional

04 Jun 2026

david

Friendly front desk , clean room, and quiet, will definitely recommend to anyone, in need of all the Above.

Self

10/10

Exceptional

04 Jun 2026

Charles

Nice

Self

6/10

Pleasant

01 Jun 2026

Eduardo

Parking was great. Staff was helpful. Room a little dirty. Reminds me of a motel 6.

Friends_and_family Family

10/10

Exceptional

01 Jun 2026

Joralyn

Staff was very welcoming!

Partner

10/10

Exceptional

01 Jun 2026

Joralyn

A hidden gem!

Partner

10/10

Exceptional

31 May 2026

amie

Will repeat stay

Partner

10/10

Exceptional

31 May 2026

Brooklyn

Very clean room great breakfast

Partner

2/10

Poor

31 May 2026

Daniel

Poorly maintained; carpet, furniture, and wallls have a lot of wear and tear.

2/10

Poor

27 May 2026

Gregory

I stayed there because it was inexpensive and close to the airport. But it certainly was lacking in amenities and the neighborhood seemed to be questionable.

Self

2/10

Poor

26 May 2026

christopher

Television also couldn’t use WiFi so I couldn’t watch Netflix are YouTube

Partner

8/10

Excellent

25 May 2026

Tynisha

Nice room

Self

6/10

Pleasant

25 May 2026

Brooke

Beds sucked. Could hear every little noise.

Partner

4/10

Poor

25 May 2026

Angelica

If you're a single person, the place is good for a one night stay. I don't think it's worth the price. No refrigerators, no microwaves, no, nothing. They make you check in your own towels to get new ones, and it's a hundred and fifty dollar deposit, instead of a hundred dollar deposit. Will not be returning to this place

Family_with_children

8/10

Excellent

25 May 2026

Mike

The front desk agent helped me quited noisy talkers next room in ~2:30am.

Partner

4/10

Poor

24 May 2026

Gail

TV wasn’t working

Family

10/10

Exceptional

19 May 2026

Liset

Best service

Self

10/10

Exceptional

16 May 2026

Anastacio

Thank you so much

Partner

2/10

Poor

15 May 2026

Tommie

Staff was not present at check in or checkout. There was 5 groups waited 20+ at front desk for employee to show up. Room had a bad cigarette smell(unable to change room), several hole patches throughout room, dirty carpet and dated. It just felt dirty. Barely got any sleep. Loud people in nearby rooms until 1:00am. You could hear everything.
Again no employee at front desk for checkout. We dropped key and left.

Friends_and_family Family

6/10

Pleasant

12 May 2026

Beth

Bed made loud noises when getting in and out very uncomfortable. Great location.

10/10

Exceptional

10 May 2026

Randy

Breakfast was very good and staffs doing great job

6/10

Pleasant

09 May 2026

Michael

Room has some missing lights that didnt work, wifi didnt work very well. Staff when we checked in felt annoyed and very hurry up mindset with me.

Partner

10/10

Exceptional

09 May 2026

amie

A/c was already on when got in the room...very helpful

Partner

10/10

Exceptional

07 May 2026

Elise

breakfast was nice area was Clean bright Nice. Staff was So Nice Asked if i could put coffee in my mug & she said of course with a Smile made my day didn't wanna make more work for her & said its not a problem Very Nice Lady

Pet

8/10

Excellent

01 May 2026

Don

OK Price and Location were decent. SMF airport less than 15 mins away. Afternoon staff not even mildly friendly, not helpful.

Partner

2/10

Poor

01 May 2026

Edgar

Bed bugs , rude staff,

Self

2/10

Poor

25 Apr 2026

Juan

The room had a very strong smell of dog pee. The receptionist was not at all friendly.

Family_with_children

10/10

Exceptional

24 Apr 2026

Benjie

The property was clean and the bed and linen was clean. The only thing was there was no hair dryer in the room. Also, they do not have an airport shuttle.

But for the price, it is an excellent buy.

8/10

Excellent

22 Apr 2026

Tanya

Needed tissue and more TP on the room. Needs hooks to hang towels.

Partner

6/10

Pleasant

20 Apr 2026

NANCY

Ok hotel for the night. Needs a lot of upgrades! Bathroom was very updated. Lights were either very bright or way too low and there were only 2 larger lights in the room, a lamp would have been nice. My room was close to the front desk and it got very loud at times. Would not go back to this hotel again.

Self

8/10

Excellent

18 Apr 2026

Karen

We checked in late and had issues getting into our room with our room card. After the second try, the front desk guy had to let us in. There was a defect. You can hear freeway noise, but didn’t matter, we were tired. Had waffles for breakfast, and hit the road.

Family

6/10

Pleasant

18 Apr 2026

Kylea

Person checking me in to the hotel barely spoke. She just took what she needed from me and gave me the room key. Wasn’t very helpful

Friends_and_family Family

8/10

Excellent

14 Apr 2026

Anna Garcia

The breakfast was standard. But a nice bonus! My room was clean. The place is a bit dated but again, clean. The room had some issues that could certainly be addressed. The threshold to the bathroom was damaged and is a accident waiting to happen. No hair dryer, damaged towel rack etc. But overall comfortable bed, clean linens, clean floors.

Partner

8/10

Excellent

10 Apr 2026

Juan

Breakfest was nice

Self

10/10

Exceptional

04 Apr 2026

Celia

The staff was very nice! I had trouble with my flight & they were able to help me. The parking is super tight, I don’t think it’s legal to have parking spots so tight. There aren’t really my amenities, only breakfast. The rooms are cute & they were clean. There was a guest yelling at the front desk attendant and although the lady wasn’t cursing, she was very confrontational and uncooperative, and making herself out to be the victim. Other guests who were sleep deprived after flights were shaken up by the issue who was started by the guest, but the front desk attendant was very respectful & it affected not only her, but the other guests who witnessed it.

Self

2/10

Poor

03 Apr 2026

Judit

We got there late. Place was a little rundown, wasn’t super clean, staff was ok (not that friendly or engaging).

We woke up to find a bug crawling on my daughter’s pillow. Then, another one on the shower curtain. They looked like bedbugs. Even the person at the front desk said that, as we notified them.

10/10

Exceptional

27 Mar 2026

Joseph

Na

6/10

Pleasant

25 Mar 2026

Matthew

Clean room. AC worked great. Parking not an issue.

I understand and respect the mindset of the smaller rooms. Less to heat, cool and clean. One missed opportunity is lignting the overhead at the desk and the backboard/celiing lighting offer no option other than dark or BRIGHT.a desk lamp AND a nightstand lamp would provide midlevel evening and wake up options.

Overall, would stay here again.

Self

8/10

Excellent

24 Mar 2026

Jean-Francois

Good enough for an inexpensive stay.

Family_with_children

4/10

Poor

22 Mar 2026

Rashelle

Staff was very rude. Not to me personally, but otjers in front of me.

Family_with_children

2/10

Poor

20 Mar 2026

Jocelyne

Bags

Family

6/10

Pleasant

19 Mar 2026

Derrick

Rooms were clean but had a musty smell

Self

6/10

Pleasant

18 Mar 2026

Egea Maria

The property inside is run down. Needs new carpet, painting and new floor in the shower, new sink too. Room clean. The floor smelled like marijuana. Someone smoking marijuana in one of the bedroom.

Self

6/10

Pleasant

17 Mar 2026

Julia

This was a fine spot for a one night stay. The breakfast options were basically gone by 8:15.

Everyone at the front desk was lovely and helpful.

Self

10/10

Exceptional

17 Mar 2026

Alli

Friendly and helpful!

2/10

Poor

17 Mar 2026

Claudia

Terrible

Self

8/10

Excellent

15 Mar 2026

James

Staff was very good. Parking was excellent.

Partner

8/10

Excellent

15 Mar 2026

Jon

1)There were no microwaves or refrigerators in our rooms. 2) The rooms do not have curtains, they have shutters which do not block parking lot lighting as well as curtains do.

6/10

Pleasant

15 Mar 2026

Jonathan

The blinds should be black out. Walls are paper thin so I was woken up by people next door at 3am

Staff and everyone else was wonderful and friendly 10/10 there

Self

8/10

Excellent

11 Mar 2026

Veronica

The room was

6/10

Pleasant

11 Mar 2026

Malcolm

The only problem with this nice room was noisy neighbors. They kept waking me up until about 2am and I had to leave at 3am for a flight.

Self

10/10

Exceptional

10 Mar 2026

Daniella

Clean room

Partner

8/10

Excellent

08 Mar 2026

Ron

The front desk was very helpful. The lobby, the hallway and the room were clean. But everything in the room seemed like they need maintenance. A lot of drywall with water damage or exposed drywall just due to overuse. I would definitely stay here again, especially for the price.

Family_with_children

2/10

Poor

08 Mar 2026

Sarrah

Dirty

Partner

2/10

Poor

08 Mar 2026

CHRISTINA

Staff amazing! Room was run down. Beds awful! The freeway noise was horrible!!!!

Family

4/10

Poor

06 Mar 2026

Keelan

Exactly what you are looking for.

2/10

Poor

06 Mar 2026

KATI

The entire place reeked of weed! The actual room wasn’t terrible but I still could smell it when I laid down and couldn’t sleep. The bed was super uncomfortable and made so much noise any time I moved. When I checked in the lady was rude and confused with me with another guest before finally figuring it out. Would definitely never recommend staying here!

Friends_and_family Family

2/10

Poor

05 Mar 2026

Anthony

The staff member Tracy and the other desk clerk are horrible individuals, you have been warned... One of the worst experiences ever... I will never in 3 life times times infinity return to this property

10/10

Exceptional

03 Mar 2026

jashanpreet

room was cleaned , feel
like home

10/10

Exceptional

02 Mar 2026

Sidonia

The staff is friendly and I appreciate them!

Family_with_children