Name: The Citizen Hotel, Autograph Collection
Address: 926 J Street, Sacramento, 95814, US

10/10

Exceptional

16 Jul 2026

Octavio

Great staff. Quiet room. Great place to sleep well.

Friends_and_family Friends

10/10

Exceptional

14 Jul 2026

Lindsay

Check-in was super fast & easy. The room was clean and the bed/pillows very comfortable. The location was great too - within walking distance to great restaurants. Highly recommend!

Partner

8/10

Excellent

14 Jul 2026

Alex

Rooftop lounge not public .

Partner

6/10

Pleasant

13 Jul 2026

Alla

We did not get additional linen for a sofa bed. Requested it. It was delivered fast but the besheet had a whole and a towel was torn.

Family_with_children

10/10

Exceptional

12 Jul 2026

Holly

It's a beautiful building, the staff were wonderful. I loved the room, had an amazing view, and the bar was fantastic. I'll definitely be staying here again. You'll get some car/motorcycle noise from the street but that's anywhere downtown.

Partner

10/10

Exceptional

12 Jul 2026

Gregory

Wonderful hotel

Partner

10/10

Exceptional

10 Jul 2026

Sabrina

Great hotel! Loved the cleanliness, room design and overall experience. Valet and parking are the only complaints. Valet takes about 20 mins or more to retrieve vehicle. Not fault of property, you are staying downtown, parking is hard everywhere and their garage doesn’t seem to be on site of hotel.

10/10

Exceptional

06 Jul 2026

Steven

Awesome!! Thank you!!!!!!

10/10

Exceptional

05 Jul 2026

Margarita

Great location

Family

10/10

Exceptional

05 Jul 2026

Cody

Great place to stay 10/10 recommend

Friends

8/10

Excellent

05 Jul 2026

Sallie

Charming hotel, great bar & restaurant. The location is not the safest or very clean.

Partner

10/10

Exceptional

02 Jul 2026

Darrell

The room was clean the staff friendly and helpful. The breakfast was a great start to my day, thank you. My nightcap in the bar was the perfect end to my day.

Business

10/10

Exceptional

01 Jul 2026

Erica

Food was great as always!

Self

4/10

Poor

27 Jun 2026

Robert

Had to go grab a luggage cart myself on arrival and bring it to my room… No one offered help.
Secondly, I asked for a wine key to uncork the wine that I brought, and they told me to walk down to the restaurant and have them do it.

What kind of service is this? The room wasn’t exactly cheap. Very disappointing.

8/10

Excellent

27 Jun 2026

Jeannine

The property is dated. The bathroom appeared to have toothpaste splattered on the wallpaper. The staff were friendly and there was nice soap/shampoo.

Friends_and_family Friends

8/10

Excellent

24 Jun 2026

Donald

Nice hotel for a quick stay, location was convenient parking was $50/night and you got a hotel credit for breakfast so it evened out. It was downtown so quick access to the highway

6/10

Pleasant

23 Jun 2026

Nishant

Nice hotel, bar/resturant we're great but valet had many issues. They didn't lock my car overnight and then took 30 min to bring my car in the morning. Also shower takes 10 minutes to heat up FYI

Self

10/10

Exceptional

23 Jun 2026

Gayane

The staff were incredibly welcoming and helpful throughout our stay. The room was immaculate and very comfortable. Highly recommend.

Self

8/10

Excellent

23 Jun 2026

christian

Amazing for the price we paid. Nice little 10 min walk to Golden One as we were there for a concert. If you’re using valet, it can be a little hectic and confusing if it’s your first time and multiple folks are checking in. That said, just pull aside as much as you can and put on your hazards. Again, this was a great hotel for what we paid, staff was nice. Many options to grab food from just within a couple of minutes walk. There’s also a nice coffee shop near the corner.

Family_with_children

8/10

Excellent

22 Jun 2026

Diane

Based on numerous other stays in Autograph hotels, this was somewhat underwhelming. Suite on small & slightly shabby side, but comes with older, urban properties. The shower was problematic--steep climb into tub felt unsafe, too high of water pressure that stung our faces and over-sprayed on floor & toilet, and slow drain left us standing in 5-6 in of water after 5 min. Staff were great as was adjacent restaurant.

Partner

10/10

Exceptional

21 Jun 2026

Shelley

The staff was amazing, front desk, valet, and bartenders. All so helpful and friendly.
We had the most wonderful after concert cocktail in the lounge, the collection of high end spirits was amazing!

Friends_and_family Family

2/10

Poor

21 Jun 2026

Faran

I could have lived with the room's prison style window, the frayed carpeting, the ZERO bathroom counter space, and the passed out junkies across the street in the park. I could've lived with the comical \"gym\" that is literally the size of a walk-in closet big enough to hold a grand total of two treadmills and a few weights. Does that technically qualify as a gym according to code?? I even could've lived with the annoying $4 dollar bottled water in the room. What a slap to the face of guests - seriously make it complimentary or sell it at cost, don't nickel and dime us once we make it to the room.

But what guests can't live with is a lack of hot water, a basic ammenity that even Motel 6 can provide. Not here though.

And what guests don't want to put with are lame excuses: \"Oh we're completely booked\", \" we're a small hotel\", and \"maintenance said the water is hot\". Yeah, maintenance came up and afrer running it for nearly 10 munutes they said it wasn't hot. Tepid at best.

Was the problem fixed? No. However they waived the parking charge of $50. That's for one night btw. I would have preferred hot water. Upon checkout was that parking waiver honored? NOPE. The manager Mickey didn't bother to read the notes before closing out the bill and presented the guest with a parking charge of $50. Ooops. Fortunately the front desk girl showed the manager how to do his job and the correction was made.

Never again.

8/10

Excellent

18 Jun 2026

Barbara

Not the greatest area. Attached restaurant had very poor service

Family

10/10

Exceptional

18 Jun 2026

Mike

Loved the bartenders Alex and the girl whose name I can’t remember, very friendly nice and made our stay amazing

Self

10/10

Exceptional

16 Jun 2026

Jessica

Loved this unique hotel!

Family_with_children

8/10

Excellent

14 Jun 2026

Jessica

The room was clean but not 5 star clean. There was dust on the desk and one of the shower bottles had the adhesive fail all on its own. Keep in mind thus is a historic hotel....so pretty and cool, but there is no pool which is a little sad for a hotel in Sacramento.

Family

10/10

Exceptional

14 Jun 2026

Michael

The front desk was great

Family

8/10

Excellent

13 Jun 2026

Linda

The hotel itself was lovely .. but when I pulled up outside, there was garbage everywhere that. I one bothered to sweep up.. it really set a bad tone to see no one cared.. the $25 voucher in the wonderful restaurant downstairs was a great bonus! Room was clean and very nice

Self

8/10

Excellent

09 Jun 2026

ivor

Convenient location. Quiet. Custom.

Self

10/10

Exceptional

06 Jun 2026

TAMIKA

Everything was excellent

10/10

Exceptional

05 Jun 2026

Ralph

Front desk was amazing as was the cleaning staff.

8/10

Excellent

27 May 2026

Mark

A comfortable, beautifully designed and well-run hotel with an excellent restaurant. Only thing that keeps it from being 5 stars is the immediate area around the hotel; if only the city could clean the area up and get some shops and restaurants to stick.

Partner

10/10

Exceptional

26 May 2026

Matthew

The Citizens Hotel is very conveniently located in an attractive historic building very tastefully upgraded and decorated. Had breakfast in The Grange which was delicious.

Partner

10/10

Exceptional

26 May 2026

Michael

Fantastic place

Family

10/10

Exceptional

25 May 2026

Jenn

Beautiful establishment, valet parking was easy, in-house restaurant attached, and gorgeous room!

Friends_and_family Family

10/10

Exceptional

22 May 2026

Leslie

Great property, clean room, historic facility. The restaurant was terrific!
Central location, near the capitol made a walk around interesting and full of interest.

10/10

Exceptional

22 May 2026

Kadi

Excellent! Clean, staff was amazing and good food.

10/10

Exceptional

20 May 2026

Karen Teresa

It’s was great spot for a 4 day stay. Beds were comfortable, room was quiet and I used the free weights in the gym. Had everything I needed.

Self

10/10

Exceptional

19 May 2026

Richard

Breakfast was good. So.one needs to show the cook what medium is with a steak other than that had no complaints.

Friends_and_family Family

10/10

Exceptional

17 May 2026

Tirzah

Our stay at the Citizen was excellent. It’s a beautiful hotel with historic features. The manager was very helpful, as well as the valet staff. The bathtub is an interesting design. It’s difficult to get into. We enjoyed the restaurant for lunch and brunch. I highly recommend a stay at the Citizen.

Friends_and_family Family

10/10

Exceptional

17 May 2026

Edward

A beautifully maintained historic hotel . The staff were helpful , the room was large , the bathtub immense . Clean, calm & the vibe was luxurious

Partner

10/10

Exceptional

15 May 2026

Amber

The front desk staff was amazing! Our room wasn’t ready when we arrived and they served us a complimentary wine while we waited. The room was small but so cute! Everything was clean and appeared maintained. Valet was thoughtful and quick, and overall the stay was an absolute delight.

Partner

10/10

Exceptional

13 May 2026

Arthur

A wonderful stay in every respect. Clean well-appointed room with easy to operate lights, air conditioning and electronics. Very friendly and competent staff, good restaurant and an excellent location!

Self

10/10

Exceptional

09 May 2026

David

Quick check-on/out process, great staff, very nice room and excellent valet parking!

Business

10/10

Exceptional

06 May 2026

Bounlay

Excellent the room was clean and nice

10/10

Exceptional

04 May 2026

Renessa

Great overnight spot in the city

Partner

6/10

Pleasant

04 May 2026

haydee

Great drinks n food, did not like the area n did not feel safe

Friends

10/10

Exceptional

02 May 2026

Michaela

The staff was really nice and helpful with my question over the phone about checking in late. I also found the room really comfortable and clean. The whole hotel is really a vibe because it’s clean and luxurious but also is in a historic building. It was a good location as well around different parts of downtown and walkable. I really enjoyed the brunch, and also the complementary water bottles and coffee ! The staff at the front desk were super friendly too and made me feel welcome ! Literally one of the best hotels I’ve ever stayed at.

Self

10/10

Exceptional

30 Apr 2026

David

Clean hotel

Self

10/10

Exceptional

28 Apr 2026

Ryan

Very enjoyable stay all around

10/10

Exceptional

27 Apr 2026

Jani

Great bed

Friends_and_family Friends

8/10

Excellent

26 Apr 2026

Danielle

Such a wonderful hotel with fantastic staff. The downside is the beds aren't too comfortable (for my back, they were too soft) and I would definitely request a room away from J street and the street noise was very loud but other than these two issues, wonderful stay.

Friends

6/10

Pleasant

25 Apr 2026

Hayley

Valet drivers were very kind to me during my stay. Staff was also very friendly but not as informative. I had to look around myself and find out or call front desk or go to the front desk myself. But other than that it was a okay stay. Didnt get a chance to stop at the bar or get breakfast

8/10

Excellent

24 Apr 2026

Anastasiya

Great and comfy bed

Self

10/10

Exceptional

23 Apr 2026

Julienne

Bar was outstanding. Love it when bartenders are master mixologists...drinks were creative, complex and delicious. The hotel staff were very professional and friendly. The rooms was small but very clean and well appointed.

Partner

6/10

Pleasant

21 Apr 2026

Stephanie

The hotel is nice, but our room was right on J Street. Ordinarily this would be ideal, nice view of the park (even though it’s predominately unhoused individuals hanging around), but apparently everyone in Sacramento needs to prove they have the loudest sound system in their car and muffler. It was so loud until 3:30/4am. None stop revving and screaming sound systems. It was impossible to sleep Saturday night. Sunday night wasn’t too bad with pretty infrequent recs/music blasts.

Friends_and_family Family

10/10

Exceptional

20 Apr 2026

Dylan

it was awesome

Business Friends

10/10

Exceptional

19 Apr 2026

Susan

Very nice, safe hotel. Friendly and helpful staff. Check in was fast.
The hotel has a nice bar/restaurant.
The only negative is having to pay $4 for a bottle of water in the room.

Friends_and_family Friends

10/10

Exceptional

19 Apr 2026

Mirana

I didn't try the breakfast because it was not complimentary. Everything else about this hotel was awesome! stylish and modern but also nolstalgic. very clean.

8/10

Excellent

13 Apr 2026

Sandy

Hotel very comfortable and great staff. breakfast and dinner were just ok. Valet parking was very challenging. Had to circle the block three times before there was a space to pull in for valet.

Friends_and_family Friends

10/10

Exceptional

11 Apr 2026

Kim

Everything was amazing. Staff is great!

Partner

10/10

Exceptional

10 Apr 2026

Tj

Very cool historic building, upscale amenities, including restaurant and bar on site

Friends_and_family Family

10/10

Exceptional

08 Apr 2026

Dina

Always amazing

Family

4/10

Poor

05 Apr 2026

Christopher

The hotel is a nice older building conversion. That being said, the neighborhood is awful. Police and security presence everywhere. The park across the street is a homeless encampment, not to mention the building has known hot water issues that the staff is reluctant to speak about. Stay elsewhere.

Friends_and_family Friends

6/10

Pleasant

05 Apr 2026

Mandip

Stayed here for 4 nights 5 days. The location is really loud with cars, motorcycles, sirens, and people yelling. Was difficult to get a good night sleep. The location is convenient as its a quick walk to DOCO area which is lively. However the general area is quite sketchy and dated. The valet experience was great and the staff were amazing.

Friends_and_family Family

8/10

Excellent

05 Apr 2026

Ruby

Yes but not free

10/10

Exceptional

05 Apr 2026

Kelsea

Clean room, lovely staff

Partner

10/10

Exceptional

05 Apr 2026

Lazarus

Emily my serve was really good as well as Angelica who checked me out

10/10

Exceptional

02 Apr 2026

Madalyn

Best

4/10

Poor

01 Apr 2026

Jeffrey

Great place

Friends

4/10

Poor

29 Mar 2026

Karen

I travel a lot and I just cannot recommend this hotel. Check in went fairly smoothly. We were in town for the March Madness tournament. Trying to order room service from the room phone took 4 attempts as the phone was old and didn’t work well. Breakfast at the Grange restaurant had terrible service as they were understaffed and unorganized. Coffee arrived without condiments or a spoon. Food order taken, but food never arrived. Other tables who came in after us got their food and were either eating, ate or finished before we finally gave up and walked out. The Valet at checkout took an extremely long time to bring the car. Many homeless people surrounding the hotel…

Family

10/10

Exceptional

25 Mar 2026

Elizabeth

The staff was exceptional. The room was clean and nice.

Business

4/10

Poor

22 Mar 2026

justin

Our room on the 5th floor was nice. Unfortunately, there is a club next door and I could feel the vibration from the base in my room until the club closed. Then there was noise from the street until 2am or so. It's crazy that they don't work on getting better noise insulation from the windows. Overall, the hotel was really nice. Just super nosey. We paid 300 for a night out from kids and got no rest due to the club.

8/10

Excellent

21 Mar 2026

Adam

I travel to around 20 business conferences a year and have been staying at The Citizen for the past 3 years when I come for the annual association event. It is really one of my top 5 hotels of the year even though I barely slept this year due to the noise outside on the street. I just look at it as the crazy world we live in and I was perched high in an ivory (politically inspired tower). The whole experience is fantastic year after year. A blend of homeless, old world charm and great food and service. I love everything about the experience Sacramento has to offer. The crumbling neighborhoods of failed politics with the comfort of old world style and class with politics front and center reminding me, living with the Haves is so so sweet!!

10/10

Exceptional

19 Mar 2026

Sarah

Best bed of any hotel.

6/10

Pleasant

16 Mar 2026

Cody

Only complaint was the noise from the nightclub going past 1:00 AM. Kept us up for hours

Family

10/10

Exceptional

10 Mar 2026

Jacob

Immaculate property

6/10

Pleasant

09 Mar 2026

Reginald

The internet was not working for a day so I had to use my hotspot to work which was inconvenient

Business

8/10

Excellent

09 Mar 2026

Alon

Beautiful building and great atmosphere, the staff, from the front desk to the valet were very nice, the restaurant/bar had great atmosphere and good food and service. So why just 4 stars? Well, it doesn’t have amenities, but that I knew, what I didn’t know is the poor outside insulation… you hear the street noise all night long and to top that, there was an event that was horrible till about 11 pm…
While I liked a lot of things I will not return.

10/10

Exceptional

08 Mar 2026

janneth a

Nice and comfortable hotel, very nice restaurant. The hotel is within walking distance from the State Capitol.

Partner

10/10

Exceptional

08 Mar 2026

Steven

Clean Room and Hotel, conveniently located.

Partner

6/10

Pleasant

08 Mar 2026

Mike

Not what I expected to a Marriot brand. The facility is dates; homeless all around the property; small rooms, uncomfortable beds and limited amenities. I will not be staying here again..

Family_with_children

10/10

Exceptional

08 Mar 2026

Vanessa

Lovely

10/10

Exceptional

04 Mar 2026

juan c

Nice hotel, walkable area

10/10

Exceptional

03 Mar 2026

kathlene

Beautiful interior lobby and room. Easy walk to Capitol and performing arts center as well as convention hall.

Business

10/10

Exceptional

27 Feb 2026

Tyler

Bed super comfy.

10/10

Exceptional

27 Feb 2026

Arturo

Room was spotless. The staff was great

Partner

8/10

Excellent

26 Feb 2026

Jay

Good staff, clean room, good valet service, very good restaurant. It is hard to find a good place to stay in Sacramento with any quality.

Partner

10/10

Exceptional

23 Feb 2026

don

The room was very clean. The staff were very friendly and professional.

Partner

6/10

Pleasant

23 Feb 2026

Noriko

The room was clean and comfortable. It felt slightly small, though that may depend on personal preference. The high ceilings added an elegant touch to the space. The artwork, however, was not particularly impressive.

In order to watch YouTube, Netflix, or Amazon Prime on the TV, guests are required to log into their personal accounts. Entering login information with the remote control was inconvenient, so I chose not to use the TV.

There was bottled water on the desk, priced at $4 per bottle, which felt a bit expensive.

When I charged my phone on the bedside table, I noticed that a wall panel had come loose—likely from a previous guest pulling out a cable—and it appeared to have been left unrepaired. While this might not have stood out at a motel, in this setting it gave a slightly careless impression.

Overall, the stay was comfortable, but a bit more attention to detail would improve the experience.

10/10

Exceptional

21 Feb 2026

Kelsea

Beautiful great staff amazing restaurant/bar

Partner

10/10

Exceptional

21 Feb 2026

Susan

Friendly staff, easy Valet (with unexpected discount), clean room! The Grange Restaurant next door is very nice!!!

Friends_and_family Family

10/10

Exceptional

15 Feb 2026

Rebecca

Clean room and helpful staff

10/10

Exceptional

15 Feb 2026

Logan

Great and see

2/10

Poor

14 Feb 2026

Ahmad

I was charged twice for no reason both the hotel.com website is useless and the hotel itself

10/10

Exceptional

09 Feb 2026

Jana

Such a vibe.

10/10

Exceptional

07 Feb 2026

Karen

Beautiful rooms, comfortable beds, staff is so helpful. Love the decor throughout the hotel. 10 out of 10 will stay here again.

10/10

Exceptional

27 Jan 2026

Peter

Great room

Friends_and_family Family

10/10

Exceptional

19 Jan 2026

Andrew

The rooms were spacious and clean. The staff was very nice.

8/10

Excellent

18 Jan 2026

Lisa

Love this hotel with two exceptions:

1) There’s very little counter space in the bathroom.

2) The lighting is horrible! I felt like I was putting my makeup on in the dark, both in the bathroom and by the mirror outside the bathroom. It’s such a shame since I love the hotel otherwise but not sure I would stay there again because of this. :(

Leisure Family