Name: Surestay Plus By Best Western Sacramento Cal Expo
Address: 1900 Canterbury Road, 1900, Sacramento, 95815, US

10/10

Exceptional

24 Jul 2026

Tyeshay

Rooms and bathrooms are clean. Hotel offers complimentary shampoo, conditioner, and body wash. Free parking and free breakfast.
I definitely recommend a stay at this location.

6/10

Pleasant

24 Jul 2026

Bernard

Staff was irritable the website said they have handicap rooms so we booked it and when we got there we were told they dont have the handicap room available. How is that possible. We specifically set that as a filter. How did a room show as available if it was not handicap?

10/10

Exceptional

23 Jul 2026

Kimberly

Everything good

2/10

Poor

23 Jul 2026

Cole

The staff was great, unfortunately, there are ‘residents’ on the property that rent out the rooms on an extended stay basis and they were extremely roudy. They were parked right outside our room in a no parking zone, smoking which came right into our room both herbal and cigarette, it made us so sick. They were blasting music, playing football, yelling, there were other extended stayers joining them right outside our room door, we called the front desk and they did send security but it was just to say you can’t smoke here. They walked and smoked away from the building and came right back, turned their music on, and continued their hang out session. Turns out they were in the room right next to us. We called the front desk again and we ended up checking out at 11 o’clock at night, we found driving 4 hours home would be safer than staying in that environment. Completely ridiculous honestly, if you’re pregnant or traveling with children, I’d spend the extra money and stay elsewhere. Our rooms door had a gap where you could see outside which was unsettling in itself but once the incident happened in the evening we had to leave.

10/10

Exceptional

22 Jul 2026

Lan

Each room has its own air conditioning and heater. This is something I really like.

8/10

Excellent

21 Jul 2026

Bamlaku

The staffs are good.

Business

6/10

Pleasant

20 Jul 2026

Judson

Breakfast was very limited and the rooms looked like they were recently remodeled by a company that did not pay attention to detail (fixtures crooked, exposed bolts, etc..)

Family_with_children

8/10

Excellent

20 Jul 2026

Meredith

Wish the pool was working, last time I stayed it was also not working.

Family_with_children

6/10

Pleasant

19 Jul 2026

Robin

The property is fine, staff were friendly and kind however location isn’t great.
Breakfast was minimal.

Self

4/10

Poor

17 Jul 2026

George

The room and staff were satisfactory but I received a bill for last night and did not stay there last night. My roommate, the owner had told me that our AC was not going to be fixed. So I went to your front desk on the morning of 7/16/2026 and requested another night. It was fairly early, about 8-8:30. When I got back to the room my roommate called and told me the AC was fixed. Only about 1/2 hour had passed and it was well before the 11:00 deadline. I went to the front desk and told the clerk that I wouldn't need the room after all and would like to check out. Turned in my card key and was told that I was good to go. I did not use the room that evening after checking out on 7/16/2026.

Self

6/10

Pleasant

17 Jul 2026

Shannon

Outside area (parking lot) was sketchy and didn’t feel safe… room was clean, had basic care items inside restroom. AC worked, bed was very firm and pillows very soft. Tv worked and had working mini refrigerator & microwave. Pool was locked off (in middle of 100+ weather).
Breakfast was provided and decent. Staff was polite.
Overall for the cost, I’d stay again. Just wasn’t prepared for the outside parking lot.

Self

10/10

Exceptional

16 Jul 2026

Regina

Was great there was cockroaches outside though and then the fourth day the swimming pool was turning green

8/10

Excellent

15 Jul 2026

Imran

Good room, breakfast, a quite big property.

Self

10/10

Exceptional

14 Jul 2026

John

Breakfast was great! Pool was a welcome treat on a hot summer day

Partner

10/10

Exceptional

12 Jul 2026

Angelica

Really nice staff. The rooms were clean.

Partner

10/10

Exceptional

12 Jul 2026

Charles

The hotel is in a very convenient location within 1 mile distance of Costco, subway restaurant in there, and some shopping options. There is also an EV charging station nearby, which was very convenient during my stay. The room was clean, comfortable, and well maintained. The staff were friendly, professional, and efficient, making check-in and check-out quick and easy. The complimentary breakfast offered a good selection and was a nice way to start the day. Overall, it was a pleasant stay, and I would gladly stay here again.

2/10

Poor

10 Jul 2026

April

The first room we were in, the shower did not drain properly. They had to move us to a different room because the maintenance guy literally had to rip stuff out of the tub??? The second room had a missing smoke alarm and a mysterious bug that my husband took a picture of. The pool was dirty. Then after we left they have tried telling us that we stole the smoke alarm unit. They refuse to give me deposit back. Worst experience ever and absolutely will not recommend this place to anyone.

Family_with_children

10/10

Exceptional

06 Jul 2026

karla

Beautiful and convenient. Would definitely stay there again. The breakfast was great too!

Partner

8/10

Excellent

05 Jul 2026

Jessica

Wasp everywhere in the grass and humongous roaches literally humongous roaches everywhere outside luckily only two found in room... there was a provided best western plastic bag in room i put soiled clothes in to shake out at home to make sure no unwanted roaches made it back The staff was BEYOND helpful super nice people, they accommodated an error on my part by third-party booking i would definitely stay here again just due to customer service front desk 10/10

Pet

6/10

Pleasant

04 Jul 2026

Andrey

When we came to check in, there was line of six people at front desk, it was taking about 35-40 minutes to check in. When I got keys, went to room but both keys didn’t work, i came back to program new keys. Breakfast time from 7:00 to 9:00am, which is inconvenient for some people, especially when you arrive later at night. Papers holder was broken.

Family

8/10

Excellent

03 Jul 2026

Scott

The front desk ladies were so kind and provided yogurt for our breakfast when they learned at check-in we would miss it due to our early morning game departure. Thank you!!!
Everything was clean, parking and the pool were easy to access. The beds were a little squeaky and the room smallish, but overall we were comfortable and would return. Thank you!

Family_with_children

6/10

Pleasant

30 Jun 2026

Valentine

To many people hanging around the parking area doing drugs so sad

Friends_and_family Family

2/10

Poor

30 Jun 2026

Janaya

I recently stayed at this hotel, and unfortunately, the cleanliness of my room was not up to par. I found hair on the toilet seat, the chair, and the countertops. It was enough that I ended up going to Dollar Tree to buy disinfectant spray and Lysol wipes so I could clean the room myself.

The bathtub also wasn’t cleaned well, and the room had a noticeable cigarette smell that made the overall experience even less enjoyable.

This wasn’t my first stay at this location. During my previous visit, the room was much cleaner, so I was disappointed by the difference this time around.
I do want to give credit where it’s due—the front desk staff was friendly, professional, and very helpful throughout my stay. My only issue was with the condition and cleanliness of the room. I hope housekeeping standards improve because the customer service deserves to be matched by a clean, well-maintained room.

Self

10/10

Exceptional

29 Jun 2026

Charles

clean room, good location, quiet, conveebient. walkable.helpful staff.

Self

6/10

Pleasant

27 Jun 2026

Randy

Place is very dated exterior.rooms are more modern. Good breakfast

Self

8/10

Excellent

25 Jun 2026

Valerie

The staff was friendly. Our room was very clean and smelled good. The breakfast was lacking but coffee was good and hot.

Partner

2/10

Poor

25 Jun 2026

Piero

Don't let the power go out in the middle of summer

6/10

Pleasant

25 Jun 2026

Robert

Location is close to the freeway, but the cons outweighed the pros for us.
The parking lot has many shady people hanging around and doing business. Check-in took a lot longer than usual. Breakfast options were very limited and there was no fruit, yogurt and limited seating.

Friends_and_family Family

8/10

Excellent

24 Jun 2026

pam

Room was clean, very comfy bed. Def need to fix the doors as this door was so off line huge gap from handle to floor of about 3/4-1” wide. Not the best “tenants” some freak screaming about a sexual predator the first nite!! Need to actually clean the floors with a good LIQUID CLEANER like maybe SWIFFER!! cuz clean room floor shouldn’t make my towels brown if I walk on them on the floor!! Replace blinds that have worn out parts that light comes thru as well! Not bad for 2 notes but felt safer at the one in Roseville.

10/10

Exceptional

23 Jun 2026

Michael

Nice clean room.

Self

4/10

Poor

22 Jun 2026

Shayonis

I stayed here for an extended period, and while some of these issues became apparent toward the end of my stay, they were serious enough that I feel other guests should know about them.

Housekeeping would often leave clean sheets in the room instead of changing the bedding themselves. The floors were not consistently cleaned. At one point, housekeeping left a box cutter in my room, which is a serious safety concern, especially for families with children. When I picked up the box cutter, I discovered roaches inside it. Housekeeping also killed a roach on the wall and left it there instead of properly cleaning it.

The biggest issue was the noise and lack of security. The couple staying in the room next to mine was involved in a domestic violence incident that kept me awake throughout the night. I had to call the police twice after hearing a woman screaming, \"You're killing me.\" No guest should have to spend the night listening to that or wondering whether someone is in danger.

Cleanliness, safety, and the ability to sleep are basic expectations when paying for a room. Unfortunately, my experience fell far short of those expectations, and management needs to do a much better job addressing housekeeping, pest control, and guest disturbances.

Family_with_children

10/10

Exceptional

22 Jun 2026

Sonia

It was a very quick check in process. Hotel waa vwey clean and smelled really good!

10/10

Exceptional

22 Jun 2026

Emmanuel

Best experience

Self

8/10

Excellent

19 Jun 2026

Tony

Clean room and comfortable beds.Good value.

Family_with_children

8/10

Excellent

19 Jun 2026

michael

Comfortable bed and big room. Internet did not reach my room, that was the only downfall

6/10

Pleasant

18 Jun 2026

Mark

Pool needs more attention. Rooms nice, clean and spacious. Continental breakfast minimal.

Self

10/10

Exceptional

16 Jun 2026

Kevin

Staff was very friendly. Property was neat and well maintained. Room was nice. We will be back when we come back to UC Davis, only minutes away.

Family

4/10

Poor

15 Jun 2026

Mariana

Wont stay here again

Family_with_children

4/10

Poor

15 Jun 2026

Norma

This hotel allows dogs, which is fine, but unfortunately the pet area was not well maintained. During my stay, I saw a guest walk their dog around the pool area and near the rooms multiple times on different days. On my first day, I accidentally stepped in dog poop, and the grassy areas were full of it. I would recommend avoiding walking on the grass.

Additionally, the room next to ours had around 12 people staying in it. They were extremely loud throughout our stay, which made it difficult to relax and enjoy the hotel. Overall, the lack of cleanliness and noise issues negatively affected our experience.

Family_with_children

4/10

Poor

15 Jun 2026

Katy

You get what you pay for, sometimes. I've stayed at a Surestay before and this did not live up to my expectations. If you need ice at night, too bad, because it's in the lobby which is closed. Breakfast leaves a lot to be desired. Wet scrambled eggs and link sausages every day. The only positive thing i could say about this hotel is that I checked out. Housekeeping needs to do a better job cleaning the rooms. The air-conditioner was covered in small nats, and there was mold in the bathroom. And they definitely don't check the soap levels because the conditioner and body wash were both empty.

Family

10/10

Exceptional

15 Jun 2026

Itzel

Need more clean sheets

Family_with_children

8/10

Excellent

14 Jun 2026

Lynette

The stay was great, needs to be better equipped at the swimming pool for disabled customers to enjoy pool.

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

Josue

The hotel was very nice. Good price point as well

Self

10/10

Exceptional

14 Jun 2026

Jose Pablo

Excellent customer service by Monica at front desk, and Perla at the breakfast buffet. Full continental breakfast, the rooms are clean and comfortable. Easy parking in front of my room.

Self

2/10

Poor

13 Jun 2026

Makaio

big bug problem

10/10

Exceptional

12 Jun 2026

Sukhchain Singh

all good

Self

6/10

Pleasant

09 Jun 2026

Naichian

Reserved a room, didn't know about the 100.00 deposit. Got a room upstairs and the TV wasn't working.

Partner

10/10

Exceptional

08 Jun 2026

Elsa

Clean

Family_with_children

10/10

Exceptional

07 Jun 2026

Charles

the staff is friwndly, helpful and work effeciently. the location is great, room is clean and bed is comfortable.

Self

2/10

Poor

07 Jun 2026

Gloria

BEDBUGS BEDBUGS BEDBUGS!!!!!!!
Don't set yourself up for failure. Thank God for the automatic lights that come on every time you go in the sink area. 2a.m. got up to go the the rest room, only to find blood on the sheets. Out the corner of my eye saw something crawling. There it was 5 bedbugs, not to mention the one that was squashed. Stay away unless you want to take expensive guest home with you.

Family_with_children

6/10

Pleasant

07 Jun 2026

KELLI-ANN

The area was nice and close to nearby parks. The room and bathroom were clean. The staff was friendly and helpful. The only negative was stepping into a pile of cockroaches outside while taking our dog for a walk. The room didn't have any cockroaches, and we didn't see any anywhere else. Some areas also smelled like urine, but overall, I would stay there. It's not the worst, and I felt safe for theosy part.

6/10

Pleasant

06 Jun 2026

Doreen

The young lady who checked me in needs to be trained to communicate better with customers. My room was paid in advance. After taking my information and checking me in, she said it's a $100.00 deposit for the room. I asked if they were going to use the card I used when making my reservation. She could have just said, a card is needed for the deposit if $100.00. Her attitude gave off that she didn't want to be there.

Self

10/10

Exceptional

03 Jun 2026

Waikane L

Front desk receptionist showed professional mannerism and great costumer service . Good selection of eateries near by .

Self

2/10

Poor

03 Jun 2026

Chad

There was a lot of random people walking around. Breakfast was lacking what they said. I was not impressed.

Family_with_children

6/10

Pleasant

02 Jun 2026

Kat

Experience was ok- clean but lumpy uncomfortable mattress-
Not close to any grocery stores,,,
Staffs nice- cable tv, wasn't too loud, pets allowed😊 - overall for the going rate it was decent

Friends_and_family Family

10/10

Exceptional

01 Jun 2026

maria

Muy bien

Partner

2/10

Poor

01 Jun 2026

Feroz

There is people fighting and make a noise all the night and i can’t sleep all the night they don’t have security guard

Friends

4/10

Poor

01 Jun 2026

Teresa

Non smoking hotel, in next room smoked incessantly on the balcony. Complaining didn’t help. Do not recommend.

Partner

8/10

Excellent

31 May 2026

Mark

The staff was great. Monica, helped us get checked in and sorted out. The electric charging station was great and it’s always great to have breakfast to start your day. Waffles Waffles Waffles!

10/10

Exceptional

30 May 2026

Roberto

Everything was fine. It was a comfortable stay.

8/10

Excellent

28 May 2026

Pedro

staff was very helpful and friendly. Room was super clean

10/10

Exceptional

26 May 2026

Lori

The breakfast was a plus

Friends

10/10

Exceptional

25 May 2026

John

The room was clean and well maintained, and the employees and fellow guests were great!

6/10

Pleasant

25 May 2026

Grant

Run down neighborhood. Clean but old. Crappy coffee and breakfast. Staff and AC great.

Business

6/10

Pleasant

24 May 2026

Manuel

i didnt get a good night sleep as the guest next door had his music playing out loud until almost 12 midnight and the staff didnt do anything about it.

Partner

8/10

Excellent

23 May 2026

Amy

Friendly staff. Breakfast dnt recommend.
Stay not bad.

Friends_and_family Family

10/10

Exceptional

23 May 2026

Lan

The breakfast sausages were very delicious.

Self

2/10

Poor

22 May 2026

Benjamin

Poor management

10/10

Exceptional

21 May 2026

Lori

Overall It Went Well!

Friends

10/10

Exceptional

21 May 2026

Megan

Clean room, staff were very nice, breakfast was good. Very comfortable my sister is so picky and she enjoyed this hotel too.

Family

10/10

Exceptional

21 May 2026

Mary

Nice property. Very comfortable. Could add a 'dog potty receptable with poop bags and a container to dispose of waste.

8/10

Excellent

21 May 2026

Mathew

Nice place to stay for the night. Clean property seemed safe enough. Odd location but relatively quiet other than the train whistle you could hear periodically throughout the night. Non smoking property. Dogs allowed. Staff was pleasant and welcoming. Nice to get the continental breakfast included. Dogs are $15 per night extra and they hold a $100 deposit at check in.

Pet

10/10

Exceptional

20 May 2026

Jesse

Love it

8/10

Excellent

19 May 2026

Nick

Room was clean, bed comfortable, exterior looked old, like it needs a fresh coat of paint.

Self

10/10

Exceptional

19 May 2026

Lisa

Thebreakfast was good rooms comfortable I would recommend
To a friend

Partner

10/10

Exceptional

18 May 2026

Jasmyne

Room was clean

Partner

2/10

Poor

18 May 2026

Ty

There was insects in my room, the housekeeping changed my bedding with dirty bedding, there's no housekeeping after 5pm

Self

10/10

Exceptional

18 May 2026

Ryan

Good location, clean, quiet…

8/10

Excellent

16 May 2026

EVA

Not enough parking and especially for the disabled

Friends

8/10

Excellent

16 May 2026

Brian

Quiet location, plenty of parking and safe

4/10

Poor

15 May 2026

Karen

We stayed here twice. The rooms were clean and well maintained. Staff was friendly and helpful. Rooms are non-smoking and there are signs all over “No Smoking within 25 Feet”; however, no one enforces it. In both rooms we stayed people were outside smoking cigarettes, pot and cigars. The smoke came right in through the air conditioning vent whether the air was on or not.

Partner

10/10

Exceptional

13 May 2026

Cherie

Room was clean and breakfast area was kept clean and well stocked. Air condition kept us at a great temperature. Would stay here again!

Partner

6/10

Pleasant

12 May 2026

Dennise

Staff was friendly. Smelled of marinuana possibly from neighboring room that wafted into my room as well as loud guests making noise outside. It was ok overall for the price.

Self

8/10

Excellent

09 May 2026

Debra

The breakfast was good

Partner

6/10

Pleasant

08 May 2026

Renee

There were 2 bugs in my room - I’m assuming from with the crack in the door or from around the wall AC unit. The bed wasn’t the most comfortable but ok. No hand soap. The noise from the other rooms was loud enough and constant. Biggest complaint is that one of the entrances to the parking lot had no light on it and there is a pretty decent curb in the middle that I didn’t see and ran into - not cool at all. Obviously many others have hit it too because it was clearly not the first time it has been hit. The pictures I am adding are with my flash on with low light settings because you can’t see it from the road. Didn’t have breakfast there. AC kept the room cool.

Family

8/10

Excellent

07 May 2026

Christopher

Great

2/10

Poor

07 May 2026

Shemin

This hotel has rough people abd does not feel safe overall.

8/10

Excellent

07 May 2026

S

Room was clean. We got a nonsmoking room but right when we got in, you can smell residual cigarette smoke. Turned the AC on to air it out for the day and was fine after. Shower pressure is GREAT!! Continental breakfast was offered. Self parking without a fee available!

Partner

10/10

Exceptional

07 May 2026

Angel

Love it

4/10

Poor

06 May 2026

Jeremy

A bit noisy and room was bright from the outside light. Other than that, the breakfast was sufficient.

10/10

Exceptional

06 May 2026

Kimberly

Good

Friends_and_family Family

10/10

Exceptional

05 May 2026

Ashley

The rooms were nice but alot of activity outside in the back area

Partner

8/10

Excellent

04 May 2026

Diana

Staff very friendly, rooms clean, Breakfast good, air good except by stairwell someone smoking pot.

10/10

Exceptional

02 May 2026

Thien Ngoc Thao

Rooms were clean and new.
Strong water
Nice breakfast with waffle machines and good sausages.
Very nice and professional staff
I like the agreement checklist of hotel regulations.

Family

8/10

Excellent

02 May 2026

Catherine

Kind helpful reception. Cleaners looked very depressed. On Highway side, you can hear the traffic but I slept well, felt safe. Floor corners in bathroom not great cleanliness but for the price it was great and convenient. It’s also adjacent on one side to a very nice neighborhood. I’d stay there again. Tell them to pay their cleaning staff more!

2/10

Poor

30 Apr 2026

Veronica

This wa the worst place I ever stayed .
Dirty from parking lot all the way to the room. I asked for nonsmoking And the place smelled so bad the linen all smells like smoke .
there’s no security gate and there’s a lot of people walking around . The breakfast was bad we arrived at 8:30 and it was empty the coffee was out there’s no Tea . The lady didn’t refill anything and she was having a loud conversation on her earphone . So rude . We were the last people there so I took the syrup bottle to our table and she just came a grabbed it without asking or acknowledging if we were done . She disconnected the juice machine and we couldn’t even get water .
We travel a lot and we never experienced a best western like this before . I want a full refund

Partner

10/10

Exceptional

30 Apr 2026

Rocco

Great comfortable stay

Partner

6/10

Pleasant

30 Apr 2026

Garon

I recently stayed at this place, and unfortunately, the hot tub was non-functional during my visit. It was a major disappointment and really brought down the overall experience. I was looking forward to relaxing in it, so this felt like a real letdown.

Partner

8/10

Excellent

29 Apr 2026

John

Great room, newly remodeled with a marble shower and nice amenities and furniture. Tall beds though and a very tall desk that was rough on the shoulders for typing. And noisy squeaky beds wake you up if you toss and turn a little. Didn’t sleep that good… Such a nice property though for the price. Huge pool! Drained jacuzzi.

Family

6/10

Pleasant

28 Apr 2026

ROBERT

The walls were paper thin and I could hear people talking and dogs whining all night. Also, the shower head leaked onto the ceiling.

Self