Name: Doubletree Sacramento
Address: 2001 Point West Way, Sacramento, 95815, US

6/10

Pleasant

30 Jul 2026

PATRICIA

Property was just ok, we did a quick turnaround and it fit the bill. Corridor carpet filthy, grounds needed upkeep:not appealing to the eye. Plenty of parking. Did not encounter any staff that made me feel welcome or valued as a guest.

10/10

Exceptional

29 Jul 2026

Ingrid

Great stay. Clean, friendly and quiet.

10/10

Exceptional

27 Jul 2026

Leisette

Staff was so nice

10/10

Exceptional

27 Jul 2026

vivita

Another amazing time. Quick check in staff served me was Yash. Pleasant and service was great!

10/10

Exceptional

26 Jul 2026

John

Great staff and location

10/10

Exceptional

26 Jul 2026

Elva

Overall everything was great

10/10

Exceptional

26 Jul 2026

Monique

The room was amazing! Super clean , including the sheets and the entire room smelled good. The staff upon arrival and throughout the stay were great people with awesome attitudes and conversations.
Will definitely be staying here in the future

10/10

Exceptional

26 Jul 2026

NICK

Great accommodations, very clean with a beautiful pool.

8/10

Excellent

25 Jul 2026

christine

We didn't qualify for breakfast because we're not a silver or gold star member but other than that the rooms are nice but we were in the back I think because we book through a third party company

10/10

Exceptional

25 Jul 2026

Warren

Easy go to stay

8/10

Excellent

25 Jul 2026

Esma

The air conditioner in front of closet was leaking fluid.
No microwave. Not enough coffee cups.
Breakfast was misleading. It was not free.
The sliding doors did not open completely. We would have like to gone out to Patio later in the evening.
Maybe, have an extra throw blanket when air conditioner was on. Everyone’s body temperature is different.
Thank you.

10/10

Exceptional

25 Jul 2026

Michelle

The room was clean and the bed was so comfortable the only problem i had was the tub was small

10/10

Exceptional

25 Jul 2026

Maribel

Staff was really nice and helpful. The property was clean. I definitely recommend this place to stay. Will be returning in the future.

2/10

Poor

22 Jul 2026

Selena

There was no hot water the entire stay in our room. Something was wrong with their boiler. Basic amenities and hygiene necessities were unavailable. They never offered us another room.

10/10

Exceptional

21 Jul 2026

Christopher L

Great room

10/10

Exceptional

18 Jul 2026

Jose

More options in the bar.

10/10

Exceptional

18 Jul 2026

William

Fine hotel by the cal expo. It is a hub and spoke set up so there is some walking between rooms and amenities but overall a good hotel with a good location

Self

8/10

Excellent

18 Jul 2026

Naomi

Friendly staff. Not enough check in staff. Great beds and pillows. Our room was well ventilated. Not enough Porters and luggage rollers. Facilities were a bit dated for the price. The disability room was quite a distance from the amenities. We would not return again.

Friends

10/10

Exceptional

18 Jul 2026

vivita

Amazing service clean and friendly staff. Appreciate Yash at front office for his great help.

Business Family

10/10

Exceptional

15 Jul 2026

vivita

Wonderful service our rooms were always cleaned daily.

Only thing was microw wave to heat our meals.

Business Friends

10/10

Exceptional

11 Jul 2026

Amber

The staff was extremely nice and available for immediate support.

Friends_and_family Family

8/10

Excellent

10 Jul 2026

Margaret

First off the staff was absolutely wonderful. Everyone was helpful, courteous, and professional. The only reason I gave it four stars instead of five was the twigs restaurant. All staff worked very hard, but it didn’t seem to be run as efficiently as it could, and in fact, I stood in line for a bit to get breakfast and decided it was gonna take too long, so ended up going to their coffee bar, which was fabulous. Other than that major kudos and thanks to everyone here.

Self

10/10

Exceptional

10 Jul 2026

hamra

Lovely place to stay and affordable

6/10

Pleasant

05 Jul 2026

Marissa

It wasn't bad. It was just okay.

Friends_and_family Family

4/10

Poor

05 Jul 2026

Daniel

The A/C in the room had very low output, and the elevator was out of order for one of my two days stay. A security had to carry my trunk of goods I needed for the day and he kept walking away for me with my belongings. Once we got on the ground floor, I had to stop him from walking away from me again then just told him to stop and put it down for which he was hesitant to do so. I told him it had wheels and I could take over.

2/10

Poor

02 Jul 2026

Noura

There was a hole in the wall when we checked in. I went to shower the shampoo was empty. In the morning when I woke up there was a cockroach in my bed. I tried asking for credits or a refund or my $ back and they said they can’t because I booked with Expedia.

Friends

10/10

Exceptional

02 Jul 2026

Tawana

Newly renovated. Updated. Clean. Cold ac. Comfy bed. I would stay here again.

Friends

10/10

Exceptional

01 Jul 2026

Christine

Our room was very nice, clean & well-appointed. Our check-in was great and we especially appreciated the bellman!! Subsequent dealings with the front desk were not so great. Some staff didn’t seem interested or well-trained in customer service. The dining & bar experiences were top notch!! We were disappointed to see some of the outdoor spaces under-utilized & maintained.

Partner

10/10

Exceptional

30 Jun 2026

Curtis

Easily accessible to the Interstate Highway system and good amenities close to the hotel.

Partner

10/10

Exceptional

29 Jun 2026

Christina

The staff went above and beyond my expectations. From the moment I checked in I felt welcomed. They made my stay unforgettable thank you Joy and Juanna for making my anniversary memorable.

Partner

10/10

Exceptional

28 Jun 2026

Debra

Clean room, staff very attentive

Self

10/10

Exceptional

27 Jun 2026

Manuel

Clean room/restroom. Staff was very accommodating

Family_with_children

10/10

Exceptional

26 Jun 2026

Shawn

Location

Partner

10/10

Exceptional

23 Jun 2026

Melissa

Conveniently located and beautiful. Spacious rooms, super comfortable beds and nice bathroom area.

Family

10/10

Exceptional

22 Jun 2026

Laurie

Comfortable and close to everything

Partner

2/10

Poor

22 Jun 2026

Sarai

They didn’t let me get a bigger room even though there were available
Several time at the restaurant the server never came or wanted to take order
Waited long periods

Family_with_children

10/10

Exceptional

21 Jun 2026

Laurie

Perfect area

4/10

Poor

19 Jun 2026

Charles

The building was not working with functional air conditioning throughout the room HD with poorly circulating. Ask the staff to come look at it. They did not the situation very disappointed in Doubletree and Hotels.com. Call to talk about some type of refund and was denied. I think I’m leaving this site.

Friends_and_family Friends

10/10

Exceptional

17 Jun 2026

Clifford

Nice place to stay clean close to everything well guarded

8/10

Excellent

16 Jun 2026

Debra

The room was clean, quiet and relaxing. The only restaurant/cafe is expensive and the coffee bar is only open a short time in the morning I'm guessing, I never saw it open. The bar has a very limited, expensive food menu. There is no continental breakfast, room service, or airport shuttle. Also lacking information in the rooms about the hotel amenities or check out information. Being able to buy a muffin instead of paying over $ 20.00 for breakfast would be a welcome option. The only eatery outside of the hotel is a Canes chicken. The stay was over-all pleasant, eating was my biggest hassle.

Self

10/10

Exceptional

16 Jun 2026

Tamaro

The room was what we expected.

Partner

10/10

Exceptional

15 Jun 2026

Joseph

Good place to stay, room service was fast and food was hot.

Partner

2/10

Poor

15 Jun 2026

Ta'Zarya

Staff was rude during check in, we went to different hotel all together

Partner

6/10

Pleasant

14 Jun 2026

Mary

Hotel was clean. The negative issue was the parking lot was being worked on a staff member still gave me parking directions as to where to park same area where parking lot was having work done room very far from front door.

8/10

Excellent

14 Jun 2026

Alifia

AC didn’t work but the engineer came and fixed it promptly. Pool has no shade and when I asked for umbrellas, I was told only if needed. It was 103 degrees and no shade so that shouldn’t have been a question.

Family_with_children

10/10

Exceptional

11 Jun 2026

Claudia

I liked the coffee shop and staff at front desk and in the restaurant. Very freindly.

Family

6/10

Pleasant

10 Jun 2026

Silvia

as we walked into the lobby to check in there was a lot of people walking around , it felt like a casino. This place looked like a large apartment complex, there were people hanging out in the parking lot smoking weed. They also have an event center, the music was loud and people going in and out of this event. We got a room on first floor, because my mom is disabled, it was quiet a walk to get to any room this is how big these place is. Despite all of the above of the were rooms were clean, once we got in the room you we could not hear all the noise.

4/10

Poor

09 Jun 2026

Dana

They claimed (after an hour wait to check in) that Hotels.com did not reserve the room despite showing them a printout of the details including payment.

Friends_and_family Family

10/10

Exceptional

09 Jun 2026

Alissa

Excellent hotel.

Pet

6/10

Pleasant

09 Jun 2026

Gary

Everything was wonderful except for the room temp, which, unfortunately is a deal-breaker for me.
If you need a cool room to sleep in, find another hotel. I was there with a huge group of over 50 people and every single person I asked said their room was uncomfortably hot, but some came to my room and said it was way worse than theirs.
The room was humid and at least 80 degrees when we walked in. I immediately set the thermostat to 60 when we arrived, yet I don't think it got any cooler than 78 all night.
When I went to the desk to talk to someone, he said he'd send someone to look at it, but when we came back to our room later, their \"fix\" was to put a desktop fan on the nightstand with just enough air moving force to maybe push a ball of lint across a table. Other than that, it was a really well-run property.

Friends

2/10

Poor

07 Jun 2026

Magdalena

Staff is extremely rude from before you even check in and throughout your entire stay. We asked at booking to be placed by the pool and in conjoining rooms .They said they wouldn’t be able to tell us until check-in if the rooms would be conjoining or not. They ended up putting us on the farthest side of the property - away from the pool. Nightmare when your staying with special needs children under 5. No microwaves in the room , only in the lobby - and let’s remember we are on the complete opposite side of the property. A couple things weren’t available in the room the housekeeping forgot to put, and when we called they said we had to come to the lobby for everything so lots of walking back and forth with the kiddos . on top of that Our hot water didn’t work. Something about valves being installed backwards. Housekeeping came extremely early at 7 AM, we asked if they can come back later because we did need a few things but were still sleeping.they never returned. Even when you leave the pool you have to go all the way around through a different door back into the building. Office staff just ignores you when you’re trying to get in while you figure that out for yourself. I booked doubletree because of experiences at different locations but this place is run by DMV personalities if you know what I mean. Even the barista staff. It was so surreal I almost thought they had to be trained to act that way. Will not be staying here again.

Friends_and_family Family

6/10

Pleasant

07 Jun 2026

kristie

Nice spacious rooms, questionable area of town.

Partner

2/10

Poor

07 Jun 2026

Victor

Breakfast wasn’t free at first they didn’t wanna accept my debit card then they put a 150$ hold that i was never told would happen.

Friends_and_family Family

10/10

Exceptional

05 Jun 2026

Felicia

Everything was great. Very accurate and accommodating stafr friendly

Partner

10/10

Exceptional

31 May 2026

Jonathan

It was very clean and nice

Friends

8/10

Excellent

30 May 2026

Shondra

The room needs to stay supplied with towel tissue as well as coffee for the coffee pot.

Family

2/10

Poor

30 May 2026

Abdul

Clean room

10/10

Exceptional

26 May 2026

Geovanny

Quiet place

4/10

Poor

26 May 2026

Alma

This was my second time staying. Unfortunately, although the hotel was nice the service I received upon checking was a one star treatment. She was very rude when I asked her to repeat the directions on how to drive to my room. It made me feel so with

8/10

Excellent

25 May 2026

Jackie

Centrally located to shops and a variety of dining options. Staff was very helpful checking in and out. My room was in the Arden building and it seemed as though the property was starting some type of renovation because plastic was on the carpet in the corridor from the elevator to the entrance of the Arden building on the third floor. Other than that minor inconvenience, I enjoyed my stay.

Self

8/10

Excellent

25 May 2026

Kathleen

Clean and safe property. Was nice and quiet. Good location.

Self

10/10

Exceptional

25 May 2026

Dimitri

Every detail on and in the property very well maintained.
Very active property seems like resort vibe. Highly recomend

Self

4/10

Poor

25 May 2026

Dhara

Upon checking in, I requested a room away from the highway noise. I was told that the room I was assigned was the only one available, so I proceeded to check in. When I got to the room, it was directly facing the highway. I went back to the front desk to ask again, and a different staff member informed me that there was another room available in a different building, but it required an upgrade fee. I agreed and moved to the new room.

When I arrived, the internet was not working. I am a remote worker, so I called the front desk to request that it be fixed. They told me a maintenance request had been submitted and someone would come to repair it. No one came. I waited a few hours and called again, and was told that the property is large and the maintenance team was busy, but that my request was noted. Still, no one came. I eventually fell asleep, and around 10:30–11:00pm, the internet finally started working.

When I checked out in the morning, I asked about the issue and was told that the internet service had been down property‑wide, not just in my room. I explained that I should have been informed of this earlier and given the option to move to a building where the internet was working.

4/10

Poor

24 May 2026

Cara

Hotel is the size of like 4 hotels with not nearly enough staff. We got to the hotel at 11 at night to check in. There was one woman at the front desk checking people in with a line of about 5 groups ahead of us. There was a man in line trying to get a blanket for his room and had been waiting in line for 45 minutes already after they told him he had to come to the front desk to ask for blanket. We waited in line for 35 minutes until we could check in. No one said hello to us, or hey sorry for the wait we will get to you asap. No acknowledgment of the inconvenience. I stay at a lot of hotels and have never had to wait that long that late at night. They need more staff for a hotel of this size

Friends_and_family Family

10/10

Exceptional

24 May 2026

leonel

All great

Family_with_children

10/10

Exceptional

24 May 2026

allison

Wonerful thank you very much.

10/10

Exceptional

22 May 2026

Karen

I was so excited to see the clean room we stayed in. I always clean our rooms, but was happy to see the spaces were very clean already.

Partner

6/10

Pleasant

22 May 2026

Claudia

Check in isn’t until 4pm which is super late. When 4pm came around there was a huge line and only 2 people at the counter doing check in. Took over an hour just in that line. I emailed in advance to see if I can check in early because we had an event and was told I could for a $30 fee. We got there at the time we needed to be and was told no early check in; so we were not able to get cleaned up from our long drive before our event started.
The room was clean. It’s sucked being on the bottom floor because the sliding door only opens 3” so not much fresh air can circulate in the room. (They posted on the door that it’s for security; I get it but having the option would have been nice).
The bed was comfy. It had tv and fridge. It was clean. Overall better than a lot of hotels in the Sacramento area. The price was pretty high for not even a 12hr stay.
Service: B
Clean:A
Convince:C+ due to check-in situation
Price:B-

Friends_and_family Friends

10/10

Exceptional

19 May 2026

Janiff

Great

10/10

Exceptional

18 May 2026

Araceli

Our stay was enjoyable overall. However, my only concern was that the pool was excessively crowded during our visits. We attempted to use the pool twice, but each time, a large group of guests had taken over the area. They were playing football, tossing the ball around energetically without regard for other guests’ comfort, and they were also wrestling in the pool, which made the environment chaotic. Due to this, we decided to leave the pool area. That is my only complaint about our experience.

Friends_and_family Family

4/10

Poor

17 May 2026

Monica

They are in the middle of construction. I don't mind it but would of been nice to know when they told us where to park.

Family

8/10

Excellent

17 May 2026

Michael

Shower pressure wasn’t good in my particular room. They ran out of warm cookies that are complimentary when you check in.

10/10

Exceptional

17 May 2026

Katerina

Very clean room. Sanitizer was a bit strong of a smell coming into the room. But everything was clean and staff was extremely friendly. I would stay again

Partner

10/10

Exceptional

16 May 2026

Erin

We didn’t eat there. Coffee in lobby was terrible

But all in all was perfect. Rooms were nice and staff was great

4/10

Poor

15 May 2026

Aaron

Hallways floor covered in taprd plastic like a crime scene. Very odd. Hotel room was very hot. Hotel did not enclose the room I was booking had road crews outsidd of it redoing the parking lot, making a very loud morning after being up so late with my child at the hospital. Couldnt even open the balcony door because of the smell and fumes from the parking lot being redone. Loud grinding and workers yelling first thing in the morning was the very last thing I wanted to deal with for $218 a night.

Friends_and_family Family

8/10

Excellent

12 May 2026

Lisa

The hotel is much larger than we expected! There is no included breakfast, but we ate in the onsite restaurant and the food was good. Rooms were nicer than expected as well and beds were comfy.

Friends_and_family Family

10/10

Exceptional

12 May 2026

Andrea

Staff very friendly and helpful

10/10

Exceptional

11 May 2026

Amanda

I didn't utilize either service.

Partner

2/10

Poor

11 May 2026

Tiwana

Room was not properly prepared. He did not work for two days. Customer service never took my call. There was no access to the cart for the luggage. I’ll have to take my kids to another location because room was too cold.

Family_with_children

10/10

Exceptional

11 May 2026

Destiny

The staff were friendly and kind, especially the nice lady who checked us in. She was very inviting and funny. I do forget her name but it started with a T I believe. Very helpful and thorough.

Clean and cozy room. We didn’t use the amenities except a bagel and coffee but those were good.

Partner

10/10

Exceptional

10 May 2026

Johnny

Clean rooms, exceptional staff

Partner

8/10

Excellent

10 May 2026

JASON

Clean room and comfortable beds. WiFi is a bit spotty and slow from our room.

Fire alarms also went off a couple of times at our wing at 2am, and there was no communication or assurance from hotel management.

Family

8/10

Excellent

08 May 2026

Lucia

Good

2/10

Poor

06 May 2026

Lisa

Unfortunately this was the worst night. The air conditioner was extremely loud. I tried to open the balcony door but the freeway is right next-door and also loud. Parking lot is being paved so lots of dust and noise from that as well. I wouldn't recommend anyone stay here.

4/10

Poor

06 May 2026

Jeffrey

Housekeeping

10/10

Exceptional

05 May 2026

Doug

Clean and comfortable

4/10

Poor

04 May 2026

Vivian

The front desk staff worked slowly, which led to long wait times. The hotel advertises 24-hour in-room dining, but this is not accurate—service is often unavailable when the restaurant is busy. I would recommend avoiding this property during peak season, as you may frequently be told “no.”

Family_with_children

10/10

Exceptional

03 May 2026

Marco

Great service

Business

8/10

Excellent

02 May 2026

Neville

Gym is ok, had dumbbells, some cardio, and two benches. The yoga mats need to be replaced. Lots of walking for this property. Uneven pavement in the parking lot area.

4/10

Poor

02 May 2026

Todd

Out first room smelled terrible. We were given another room but it was in the front and the parking lot was under construction. We got to hear trucks, jackhammers, loaders replacing the parking lot at 8 am in a Saturday. Went to breakfast at the property and it took a very long time just to eggs and oatmeal. Maybe because we booked with Expedia we got poor room choices

Partner

6/10

Pleasant

30 Apr 2026

Sandra

It’s just big and a little confusing if you try to get into one of the six towers from the outside. Room was ok. Lobby was beautiful. Comfy bed. Had a great trip.

10/10

Exceptional

29 Apr 2026

Kim

Nice place 👌

Family_with_children

10/10

Exceptional

25 Apr 2026

Carolyn

The Double Tree is an amazing place to stay
Its home style snd very ssfe
Make it your first choice

10/10

Exceptional

22 Apr 2026

Herman

Great stuff! Highly recommend!

10/10

Exceptional

21 Apr 2026

B

very clean

10/10

Exceptional

21 Apr 2026

Martha

Everything was just deception just a great stay.

Family_with_children

2/10

Poor

19 Apr 2026

Arnoldo

There was roaches in the bathroom and all over the room entrance tiles. So nasty!
I informed the front desk and the only thing they said was \"thank you for the info\"
Absolutely no \"im sorry\" or any attempt to make things better! All the front desk told me is that they couldn't do anything for me because I reserved the room via Expedia.

Horrible and disgusting experience.

Self

10/10

Exceptional

19 Apr 2026

Ed

Front Desk Staff, Polite, Cheerful, Inviting. Lounge Bartender, Great service with a smile!

Partner

10/10

Exceptional

18 Apr 2026

Jennifer

I liked the coffee shop