Name: Hyatt Place Sacramento International Airport
Address: 4850 Duckhorn Dr, Sacramento, 95834, US

2/10

Poor

15 Jul 2026

Nathan

The worst experience ever

Self

10/10

Exceptional

15 Jul 2026

Gregory

Fine...................................

Partner

6/10

Pleasant

14 Jul 2026

Kathleen

The airport shuttle only runs on the hour and only if you request it. I ended up taking an Uber. no water in the room. Bed decent but not comfy. The check-in staff was so rude i would not stay again

Self

10/10

Exceptional

14 Jul 2026

Douglas

This place was nice, clean and updated. The staff was great. The breakfast was ok could use better pastries. Only had donut holes.

Partner

8/10

Excellent

13 Jul 2026

Daniel

Comfortable room, nice staff.

Partner

8/10

Excellent

13 Jul 2026

Amanda

Clean and new

Family_with_children

10/10

Exceptional

12 Jul 2026

mahendra

Clean and helpful staff.

Family_with_children

2/10

Poor

12 Jul 2026

Kevin

Shower was not cleaned prior to checking in.
Beds and mattresses were full of stains, ripped sheets, and hair from previous guests.
Doors and surfaces were sticky.
We are lucky we brought disinfectant and canceled our second planned stay.

Family_with_children

10/10

Exceptional

11 Jul 2026

Jolene

The rooms were very clean and had plenty of space for four of us. The staff was kind in the continental breakfast was great. Definitely would recommend if you’re in the area.

Family

10/10

Exceptional

11 Jul 2026

Camelia

Stayed here for one night. It’s safe, convenient location. Room was nice, spacious and clean. My kids wanted to use the pool but the water was super cold

Family_with_children

10/10

Exceptional

11 Jul 2026

Gary

Staff was outstanding. Very nice hotel

Partner

10/10

Exceptional

11 Jul 2026

Valerie

Very convenient and helpful

Family_with_children

10/10

Exceptional

09 Jul 2026

Audrea

We spent 5 nights at this hotel. The highlights for me was the workout room, pool, and lounge. We only ate breakfast once. The bar menu was delicious. We had the chicken eggrolls, quesadilla, and wings. We rate all three 10 out of 10. My only concern was a charge for candy, soda, and chips charged to my room. Neither me or my husband purchased. I asked the front desk clerk. She seemed dismissive. Other than that, no complaints

Partner

10/10

Exceptional

09 Jul 2026

James N

Nice place. I stay there often. Close to the Sac airport with 24 hours shuttle.

Self

10/10

Exceptional

08 Jul 2026

Crystal

This is going to sound utterly silly, because this hotel is not very expensive, but it is one of the things I look the most forward to when I make trips to Sacramento for work.

I love this hotel. It is extremely comfortable and clean and professional.

There are lots of dedicated work spaces, and the restaurant and bar area are such a huge Plus.

I had the best Indian food I’ve had in a very long time last week there.

My son and I absolutely loved it.

Also it definitely needs to be mentioned that Lakesh who works in the Bar by himself is an absolute superstar.

Do whatever it takes to keep him on your staff because he is truly excellent.

I’ll be back in two weeks and I’ll leave another rave review.

Friends_and_family Family

10/10

Exceptional

08 Jul 2026

Selena

Clean large rooms and a great environment.

Family_with_children

10/10

Exceptional

08 Jul 2026

Martha

Very convenient for Sacramento airport and delicious breakfast

Family

10/10

Exceptional

08 Jul 2026

Angela

Convenient, friendly staff, comfortable beds, clean room

Partner

10/10

Exceptional

08 Jul 2026

Kathleen

We stay here when we have an early flight at Sac International. It’s very easy and convenient. It’s clean and the room provides everything we need.

Partner

4/10

Poor

07 Jul 2026

Kevin

Comfortable room and bed. Staff was very rigid and unhelpful. Hotel van broke down, so we were left to find our own way back to airport. No vouchers, no other arrangements. Last stay here ever.

Partner

10/10

Exceptional

07 Jul 2026

David

Breakfast was very good, staff was helpful, definitely would stay here again!

Family

10/10

Exceptional

06 Jul 2026

Geoffrey

Nice

Partner

10/10

Exceptional

05 Jul 2026

Regina

Clean excellent breakfast choices free parking fast check in & courteous spacious room with sitting area

Self

10/10

Exceptional

04 Jul 2026

Denise

Friendly, clean, convenient to the airport. Our go to when flying out of the Sacramento airport

Family

10/10

Exceptional

03 Jul 2026

Ryan

Clean and quiet. I always stay here when I go to Sacramento. Best hotel I’ve ever stayed at in terms of cleanliness and quiet

Self

10/10

Exceptional

03 Jul 2026

Beth

The room was clean, and the staff was very friendly and helpful

Partner

10/10

Exceptional

03 Jul 2026

Teresita vivian

The room and bed and pillows are comfortable.

Partner

10/10

Exceptional

02 Jul 2026

Paul

Great place to stay

Partner

8/10

Excellent

02 Jul 2026

Jennifer

It’s a great hotel. The staff who greeted us She was really nice. Had good customer service. When we went to our room, the floor in front was pretty dirty. Eventually, somebody came and vacuumed the hallway. I felt like our floors in our room were not mopped they felt dirty but everything else was fine and great shuttle service! The gentleman was very nice and super helpful.

Family_with_children

6/10

Pleasant

01 Jul 2026

Dennisse

It was okay for a short stay; I didn’t like how the AC was very small for the big room and it wasn’t facing the bed and really didn’t cool the room effectively. Also the bedding was scratchy and thin- not the best. It was good for a one night stay before the airport.Also parking was pretty tight.

Partner

10/10

Exceptional

01 Jul 2026

Dina

I had the pleasure of staying at the Hyatt for a week for a business trip. My room/suite was perfect. The layout was excellent and made me feel safe plus comfortable. Will definitely be staying again!

Self

10/10

Exceptional

30 Jun 2026

Andrea

Clean room, friendly staff.

10/10

Exceptional

30 Jun 2026

Michelle

Great hotel close to the airport.

Family_with_children

10/10

Exceptional

29 Jun 2026

Rebecca

Clean, quiet and close to airport!

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

Sabine

So clean and very easy to get to.

Family_with_children

8/10

Excellent

28 Jun 2026

Darryl

Very nice stay I stay here twice a year

Partner

8/10

Excellent

28 Jun 2026

Eileen

There was no spare roll of toilet paper in the room. I called ahead to find out shuttle service and was told it ran every twenty minutes on demand. When ou checked in discovered the shuttle ran only every hour and the four o’clock am was filled. Had to take the three am. Another passenger had been told the same thing. Neither of us were very happy about the situation.

Self

10/10

Exceptional

27 Jun 2026

Amy

Dinner was good. Could have offered a bigger wine selection. Would stay there again,

Family_with_children

4/10

Poor

27 Jun 2026

Amber

The lobby was what I would expect of a Hyatt. It was perfect. I booked a room with a king bed and was given two queens. When I asked for the room I booked, I was told that since I booked on hotels.com my room wasn't guaranteed, even though it was prepaid. When I did my usual bed-bug check, there was a blood stain on the mattress protector and there was a loud hum like a vibrating noise that I couldn't find the source of or turn off. This is not an experience I would repeat. The second queen bed didn't have a mattress protector at all.

I am beyond shocked to say that the Holiday Inn across the freeway had better room quality. I've been staying at Hyatts for over 20 years and this was just not acceptable by any stretch of the imagination.

6/10

Pleasant

26 Jun 2026

Anna

Clean room and the bathroom , very friendly staff and nice complimentary breakfast . Very uncomfortable bed, loud A/C and really thin insulated walls/ floors . We could hear loud footsteps above us half the night. If that wasn’t enough , our room was facing the parking lot and the frequent car alarms going off kept us awake almost all night . We travel to Sacramento often, won’t be staying in that hotel again .

Friends_and_family Family

4/10

Poor

26 Jun 2026

Mila

Gallery host at checkin desk lied to me about early checkin $50 policy not written then she showed it on paper. I was told on the phone only room availability determined if I could get early checkin - nothing about a charge. The host waved me off multiple times while she checked people out etc., making me wait a half hour to checkin despite charging me for early checkin. Unclear shuttle time = I was told at the top of the hour when I called for airport pickup time but the shuttle was scheduled to leave the hotel then, arriving at airport 15 minutes later instead. The manager wasn't there and hasn't called me back to discuss. Maid staff in the hall was rude when I asked which way to the elevator. Room was fine but showerhead could've been better.

Self

6/10

Pleasant

25 Jun 2026

NAVJOT

“The bathroom exhaust fan was not working, the sink water was not draining properly, and the soap dispenser bottle was empty.”

Family_with_children

10/10

Exceptional

25 Jun 2026

Vikki

I only stayed from 7pm to 3am to catch a flight but everything was great! Comfy bed, great food and loved the free shuttle to airport!

Self

10/10

Exceptional

23 Jun 2026

Taylor YannTay

very good hotel to stay. Hyatt Place is always on my top list.

Self

8/10

Excellent

23 Jun 2026

MARIA

Everything was great but the pool is not HEATED, were from Florida and it was 60 my grandsons were disappointed they were unable to swim in a pool. That's one of the reasons we chose this suite, extra room double Q bed with extra sofa bed livingroom, breakfast included ( it was yummy)

Family_with_children

4/10

Poor

23 Jun 2026

Jacklynn

The room was dirty. There was a booger stuck to the bedsheet. The other bed had crumbs when you pulled back the sheets. The bathroom had a clump of someone’s hair on the floor and the hallway by the door had fuzz and crumbs. It was not a clean room by any means. When I told the front desk staff..she offered me some free waters from the snack area. I even showed her the video of how dirty my room was. What a joke! I should’ve been refunded for my stay. Will never stay here again.

Family_with_children

10/10

Exceptional

23 Jun 2026

Xianghong

Breakfast-make a sign for everyone to see: Not Take More than You Can Eat. Save for Someone Else Please

Family_with_children

4/10

Poor

22 Jun 2026

Seth

Floors, elevator, hallways were all so dirty. Luckily the room was ok, except our window shade was off track and I had to fix it in the middle of the night (it fell off its hinge). Staff were nice enough, but I can’t stress how dirty the floors and walls were.

Family_with_children

6/10

Pleasant

22 Jun 2026

Hasmik

Overall the stay was good, clean room, good breakfast, but you need to work on the shuttle service. I landed about 8:05pm, called in to get a shuttle and was told to wait an hour for the shuttle. I ended up calling uber. The uber driver told me he picks up a lot of your guests, because the shuttle service doesn't run after 5pm. If this is true, we should be told ahead of time. If I had waited an hour and still did not get a shuttle, I would have been upset. It worked out this time, but it would have been nice to actually use the shuttle service instead of calling uber.

Self

10/10

Exceptional

21 Jun 2026

Judith

It was new, clean, and soooooo quiet. Great place to stay. And they had shuttle service to and from the airport.

Family

10/10

Exceptional

21 Jun 2026

Suzanna Talley

Nice clean property, with a good bar. Breakfast was included but we missed it because we had to leave before it opened. Great place to stay if you have an early morning flight out of Sacramento airport.

Friends

10/10

Exceptional

21 Jun 2026

Suanna

Great place

Self

6/10

Pleasant

20 Jun 2026

Matthew

Airport hotel with complementary breakfast that doesn’t start until 7am. Not helpful for many flights that depart before 9am.
Property was clean but noisy parking lot. People partying and drinking.
Our room had a single cockroach - wonder if there were more?

Friends_and_family Family

10/10

Exceptional

18 Jun 2026

Kristin

This was a very nice hotel. The room was comfortable, clean, and tastefully decorated. It was also quiet and I got a good night's sleep. I needed an early ( like 4 am) shuttle to the airport and everything was arranged and went smoothly. I would definitely recommend to others and I would come again.

Self

6/10

Pleasant

18 Jun 2026

Kate

The reservation was in my name so they insisted on asking for a credit card in my name, they wouldn’t allow my husband who was right there next to me to use his card. Absurd. We travel a lot and this has never happened to us before.

6/10

Pleasant

18 Jun 2026

Heidi

The staff were helpful and friendly but i was disappointed because i reserved a room with a king bed and was put in a room with two queens. I was told that it is Hyatt policy to not guarantee the type of room you get if you book through a third party such as Expedia. So buyer beware.

Partner

10/10

Exceptional

17 Jun 2026

Bob

Great staff, Great Room, Great breakfast, Great Shuttle to Airport! Do I need to say more?

10/10

Exceptional

17 Jun 2026

Caitlin

The staff was very helpful, and the rooms were clean and nice.

Family_with_children

10/10

Exceptional

16 Jun 2026

Lance

What a comfortable and pleasant place to stay.

6/10

Pleasant

16 Jun 2026

Christina

The hotel is confidently located to the airport. The staff was helpful and friendly. It was neat but not the cleanest.

Partner

4/10

Poor

16 Jun 2026

Scott

When I got to the hotel and inquired about the airport shuttle, I was told I had to reserve a spot. Then I was informed the time I needed was full. There was no help offered beyond that, i.e. an UBER voucher. I was told to call earlier in the day of my stay - which would probably mean someone else would not get a ride. In short, I am very disappointed that I had to pay $35 for an UBER when the free airport shuttle was the main reason I booked the hotel.

Self

10/10

Exceptional

16 Jun 2026

Patricia

Clean. Staff professional and helpful.

Partner

8/10

Excellent

15 Jun 2026

Archana

Clean hotel , good breakfast, helpful staff , comfy beds. Only drawback was there was no lotion or microwave in the room but overall good hotel

Family_with_children

8/10

Excellent

15 Jun 2026

Donald

Nice staff.

Partner

10/10

Exceptional

15 Jun 2026

Brian

We had an excellent stay! Thank you

Family

10/10

Exceptional

15 Jun 2026

Erlinda

Love this place I stay here 2 to 3 a year clean, helpful, close to the airport best choice 👌

Partner

8/10

Excellent

14 Jun 2026

Cecilia

The hotel was very close to the airport. On site bar and grill were helpful.

Friends_and_family Family

10/10

Exceptional

13 Jun 2026

Harvey

Good breakfast selections.

Partner

8/10

Excellent

12 Jun 2026

Isabella

Very pretty hotel

2/10

Poor

11 Jun 2026

Javier

The staff was not very helpful. I initially got a complementary water bottle when checking in, I stayed for 3 nights and requested a water bottle the staff said that I had to pay for it. I had a lot of issues because I requested clean sheets and they ignored my request. It took more that 5 visits to the lobby to resolve this matter. It was very frustrating to say the least.

Partner

10/10

Exceptional

11 Jun 2026

Keegan

Very clean and easy parking

Self

10/10

Exceptional

10 Jun 2026

Pam

Our stay was great. My sister and I stayed here fter a long drive south. Check in was easy. It was wonderful to have parking on site (for free). The lobby and room were clean. The beds were comfortable and the room was quiet. The breakfast was good with varied hot and cold items (both food and drink).

My only peeve (and it's a small one) is the room floor was a little sticky. Likely mopped with a cleaner and not rinsed. But, again, not a serious problem.

Friends_and_family Family

10/10

Exceptional

10 Jun 2026

Susan

Warm and welcoming staff. Clean and modern facilities. Airport transportation provided. AWESOME!

Self

10/10

Exceptional

10 Jun 2026

Stephanie

The staff was pleasant & efficient. The breakfast was very adequate and there was enough variety there to find something to eat. Rooms were clean. I had a nice stay.

Partner

10/10

Exceptional

09 Jun 2026

Mary

Overnight stay. Good breakfast. Clean room

Partner

10/10

Exceptional

08 Jun 2026

Onome

Very clean and the breakfast potatoes are yummy. They also had cronuts that used to eat with cream cheese

Family

8/10

Excellent

07 Jun 2026

Teresa

Check in was not fun, the computers were down and while I understand that’s not in their control the lady at the desk insisted she’d hold my I.D. and credit card until the computer came back up. No, thank you!

Friends_and_family Friends

10/10

Exceptional

06 Jun 2026

Laura

When I arrive

10/10

Exceptional

06 Jun 2026

Charles

Great place to spend the night before travel
Staff is friendly and helpful
Room is spacious and clean

Self

8/10

Excellent

05 Jun 2026

Carol

Average

Friends

10/10

Exceptional

04 Jun 2026

Marina

It was perfect stop before early morning flight. Thank you

Self

8/10

Excellent

01 Jun 2026

Laura

This hotel had excellent value in that they do not charge for overnight parking. This was the main reason I chose this hotel. It also featured a full buffet breakfast for no additional charge. The rooms are nice. My room did not have a microwave oven. The mini fridge didn’t keep my food cold so that was unfortunate. My only problem with my room was the bed. I had a room with 2 queen beds and both beds had zero support. For someone with back problems like me, it was difficult to sleep and I ended up moving to the couch that had better and more firm support than the beds. I’d stay here again if I could get a better mattress.

Self

10/10

Exceptional

01 Jun 2026

Ryan

Nice helpful staff and great hotel amenities, hotel is also located hear downtown Sacramento and is close to the airport which makes traveling an ease.

Self

8/10

Excellent

01 Jun 2026

Lin

Clean, convenient location, friendly staff

Family

10/10

Exceptional

30 May 2026

Aneva

Near to airportt

Self

10/10

Exceptional

29 May 2026

George

my favorite place to stay when I fly in late or leave early from SMF. breakfasts are good, rooms comfortable - decent value.

Partner

10/10

Exceptional

29 May 2026

Scott

Overall great facility, food, and staff.

10/10

Exceptional

27 May 2026

Sonya

Good location, comfortable rooms and great spaces throughout to work and relax. Loved the gym.

Self

10/10

Exceptional

27 May 2026

Mike

I liked how the staff greeted us and the rooms were super clean. And the shuttle service was very nice was on time when I request service.

Partner

10/10

Exceptional

26 May 2026

Fanny Geanie

10/10 they always take real good care of me

Self

6/10

Pleasant

26 May 2026

Russell

Handing over a card for incidentals was problematic. Since Hotels.com does not leave a space for a 2nd name on room booking, this property was very difficult to deal with when we wanted to use the 2nd occupant CC for incidentals. Since that 2nd occupant name was not on the reservation, this property was extremely difficult about accepting his CC. The original named occupant had a Chime card which the property would not accept. Both occupants were at the counter, but for some reason the property refused to accept the CC of the 2nd occupant citing they can't add 2nd occupant name to reservation since it was booked through Hotels.com. This was a much more difficult experience than it needed to be. When we asked to speak to a manager, the front desk person said there was no manager available WHICH IS NEVER TRUE. There is always someone either on site or available via phone. We are seasoned travelers and know this well. Her lie only made us more angry. Eventually a manager happened to appear at the front desk, but not because she was summoned at any point. It was happenstance, and that manager very easily solved the problem. I hope the original front desk person gets more training and learns better customer service. There is always a way to find a yes with customers, but this employee was dead set on sticking with a no.

10/10

Exceptional

26 May 2026

Jerry

A wonderful night of rest on a great bed before our early morning flight. Couldn't have been better. Thank you.

Partner

4/10

Poor

23 May 2026

Lisa

Paid extra and reserved king bed room choice however we were given a queen with no refund for the extra - we were told there was no guarantee of room choice when reservation made through Expedia!!! I have traveled and booked through 3rd party for 40 years and never encountered this issue!!!!

Partner

10/10

Exceptional

23 May 2026

Cindy

Didn't have breakfast but the bar menu was different!

6/10

Pleasant

22 May 2026

martha

The restaurant/bar super super slow Took an hour to get 2 plates of food and then it was overcooked and burnt

Family

4/10

Poor

22 May 2026

Chris

Reserved and paid for King room. Arrive late in evening was told they ran out of King rooms, had to settle for a two smaller bed room.

Partner

10/10

Exceptional

20 May 2026

Doyle

Loved the hotel. The only issue was housekeeping. I asked for housekeeping on Monday 5.18.26 left early returned at 2 p.m. the room wasn't touched. Housekeeping came at 2:30 pm i asked to give me 10 minutes since i was charging to go to the pool. After 2 hours at the pool and returning to my room still no housekeeping.

Partner

10/10

Exceptional

18 May 2026

Brenda

Not far from the airport and very quiet. Very comfortable rooms. My queen space had a small sitting area which was great. Just the one night before driving up to Napa, but definitely will stay again.

Self

10/10

Exceptional

17 May 2026

Steven

The amenities at the hotel were nice and clean. But, the ice machine which is one per floor while convenient in many ways. You had to take a hike with a water bottle just to get to the ice machine. Hotels and motels might be better served if they had an ice machine by the elevators and one at the end of the halls. The restaurant bar was clean convenient. But, I had a Caesar salad that was almost as small as a happy meal. I recommend that they do better when it comes to portions.

Self

6/10

Pleasant

14 May 2026

Nasiruddin

I loved everything, especially the gym!
But please add some early check in for the people needed and for your usual customers! You don’t need to loose alot of money for 20-30$ fee for early check ins!
Parking is easy! Front desk people are always nice

Self