Hilton Garden Inn Clarksville

10/10

Exceptional

09 Apr 2026

Steve

Accommodating to pets

Family

2/10

Poor

29 Mar 2026

Krystal

I put insurance on a room. Double Room king bed with hot tub. They gave up my room and ended up in a handicapped room with no tub. Construction everywhere. This was supposed to be romantic for my husband and I. It was completely ruined. Bed was hard. Stain carpets. They wanted to charge for anything extra. Normally it's free.

Partner

2/10

Poor

27 Mar 2026

Diana

My sister and I have grey hair and found stringy black hair in the bathroom!
Also I was always told to travel with cash! So I only had cash! The front desk when checking in wanted my debit card to hold for 50.00! I had no 50.00 on my debit card to hold! I offer cash! Customer service desk told me I had to leave! My sister and I had our reservation paid through Expedia so no refund! Luckily my sister had 50.00 dollars on her debit card to hold!
So Thank the good Lord we stayed!
Also to use their kurieg to make coffee! They had coffee in the room but to make coffee you need water! There was water in the room it said free in big letters if you wasn’t a awards member it would cost 2.00 a bottle in tiny print
Thank the good Lord he lead me to bring our own water! Also a bug in the room!

4/10

Poor

19 Mar 2026

Kristi

Room had several issues- loud air conditioner, broken coffee pot and hair dryer. TV with horrible reception.

Partner

4/10

Poor

24 Feb 2026

Shanna

I picked a spa tub on the website and when I got to the property they told me they no longer have them in the room. I showed up to check in and the manager kept making excuses as to why the room wasn’t ready so finally at 4pm we got into the room my husband was taking a shower and there was no shampoo, conditioner or shower gel. And we went to go walk around to look where the laundry room and pool was and they were out of prosper. Everything we wanted we were told it wasn’t available. The manager tried to make it up by giving us breakfast. But we asked to take some off the bill and he said he couldn’t do that. And when I called Expedia they told me the same thing. The hotel is junk and it smells really bad. I will never stay at this hotel again. Very poor customer service..

Partner

4/10

Poor

18 Feb 2026

Keri

The room was terrible. It was not clean, there was mold in the bathroom, and smelled gross. I felt uncomfortable and wish I could have cancelled. Wouldnt recommend.

Self

2/10

Poor

02 Feb 2026

Scott

The water in the bath tub was a steady run not a drip. the floor in the bathroom had a lot of black hair on it. The show was very slow.

Leisure Family

8/10

Excellent

13 Jan 2026

Barbie

everyone was very nice and the room was lovely

Leisure Pet

10/10

Exceptional

02 Jan 2026

Claudette

Very clean, had restaurant and bar.

Leisure Self

10/10

Exceptional

02 Jan 2026

Amanda

Cobb salad from restaurant was delicious!

Leisure Pet

10/10

Exceptional

23 Dec 2025

Bobby

Absolutely amazing!

10/10

Exceptional

16 Dec 2025

Brian

Excellent service and quick.
Also great kitchen service and great good

2/10

Poor

16 Dec 2025

david

The hallway smelled like cat pee, the bed was awful, and the bathroom was disgusting.

Leisure Partner

4/10

Poor

07 Dec 2025

Emily

The room and hotel overall are in very rough shape. The staff were nice and polite though.

Leisure Family

2/10

Poor

01 Dec 2025

susan

I have pictures of the unsanitary conditions of the \"disability\" room I was given...why was I in a disability room? So much mold in the bathroom and bathroom doors. Would never get in the moldy shower. Will be happy to send pictures. I am going to contact Hilton directly as I wasn't able to even take a shower. Upon arrival, exterior doors were propped open, when it was dark, by the construction workers. I told the front desk I felt unsafe. The construction workers were all on the 3rd floor where they placed me. They were loud in the halls with slamming doors. Then hammering started in the next room with our adjoining door. I hit the door after an hour of it and said \"stop\". I went out in the hall and that door was also propped open with construction going on. I had just driven 10 hours from Wisconsin and was exhausted. It was unsafe for a female senior traveler with a small dog to take out.

8/10

Excellent

30 Nov 2025

Angelica

Great beds

Friends_and_family Family

4/10

Poor

30 Nov 2025

Quianna

I am writing to express my concerns regarding my recent stay at the Hilton Garden Inn. While I understand that the property is currently undergoing renovations, I still expected the overall room experience to reflect the high standards associated with the Hilton brand. Unfortunately, the accommodations I received did not align with those expectations.

Upon arrival, it was evident that the room had not been updated to a level consistent with Hilton’s typical design, comfort, and presentation. The space appeared dated, lacked modern finishes, and did not convey the sense of quality or refinement that guests anticipate when selecting a Hilton property. Even during renovation periods, guests generally expect a baseline level of consistency, cleanliness, and brand representation, none of which were adequately met during my stay.

I value the Hilton brand and the reputation it has built for reliability, professionalism, and elevated guest experience. However, this particular stay fell notably short of those standards. I hope this feedback will be reviewed to ensure that room assignments during active renovations remain in alignment with Hilton’s brand

Friends_and_family Family

4/10

Poor

27 Nov 2025

Eugene

The air unit was broken in the room we stayed in. And it was hot the whole night. I didn't make a big fuss because of the front desk person was really nice and she waived my accidental fee. But I still felt that we should've gotten half price on the room. Because you get your accidental fee back anyways. When I'm in that area again I won't be staying there again.

Leisure Family

6/10

Pleasant

17 Nov 2025

Jason

Room needed work. Seemed old dusty and beds need upgrade. Hotel coffee maker never worked. Staff was nice. You had to pay for breakfast and bartender did not know how to make a long island ice tea. It seemed she through bunch of alcohol in a glass like a mad chemist and it was strong but taste nothing like drink I ordered. Might as well have a beer in a bottle.

Leisure Self

10/10

Exceptional

07 Nov 2025

John

all fine and good, good food and drink at restaurant/bar

Leisure Self

4/10

Poor

06 Nov 2025

David

Our room's carpet very stained and unsightly. Moldings around room on bottom of walls dirty and coming off the wall in many places. Overall not clean enough for us. Beds ok but easy chair dated and worn.

Leisure Partner

6/10

Pleasant

02 Nov 2025

Brent

The hotel is undergoing a much needed renovation! The bathroom was nasty! Almost didn’t want to get in the shower due to the condition! Limited hot water. Bed was comfortable.

Friends_and_family Family

10/10

Exceptional

30 Oct 2025

Michelle

The two gentlemen that checked us in were so friendly, welcoming and efficient - and one had only been there 3 days. Danielle in the morning was equally as friendly - such a great staff. The hotel was clean and perfect for our need to sleep for the night.

Partner

6/10

Pleasant

26 Oct 2025

Gregory

Heat did not work in room 201.

Friends_and_family Family

6/10

Pleasant

20 Oct 2025

Roy

We did not eat or drink there. The hotel is under construction and we didnt know that when we booked. Very loud other guests in the middle of the night but the manager took care of it.

Leisure Partner

4/10

Poor

19 Oct 2025

Jeanette M

Room was incredibly past due for updating. Shower floor was split up the sides in 4 places. Stained and dirty looking as well. Shower doors were almost inoperable. Face of vanity was deteriorated press board. Orange scum around base of sink handles. Breakfast area carpet in need of repair/replacement. Terribly worn and stretched with several large bubbled areas. We were told they were in the process of updating but had we known this in advance we would have chosen a different hotel.

Leisure Partner

10/10

Exceptional

10 Oct 2025

Cory

Clean room

Business_and_leisure Self

8/10

Excellent

07 Oct 2025

Beth

I had a nice stay, clean and comfortable. Only issue was I booked this place because it had a pool and hot tub - but the hot tub was drained/not working.

Leisure Self

4/10

Poor

05 Oct 2025

CRAIG

Hot tub broken but not on the reservation website.i changed a reservation just to stay there because of hot tub

Business_and_leisure Family_with_children

10/10

Exceptional

02 Oct 2025

Kenyetta

No breakfast due to staff shortage on Sunday morning

2/10

Poor

01 Oct 2025

Mark

Will not book here again. The mold in the bathroom was just the tip of the iceberg. All around dirty, and a lack of staff to provide service.

Business

8/10

Excellent

29 Sep 2025

Nancy

Staff very friendly. Location convenient to where I needed to go.

Leisure Self

10/10

Exceptional

22 Sep 2025

Bruce

Great place to stay. Jacuzzi suite was perfect.

Leisure Partner

6/10

Pleasant

20 Sep 2025

Tanya

The people that work there were all wonderful. However, the hotel itself is tired and needs a major redo. The rust in the bathroom around the shower is pretty disgusting. The housekeeping staff needs lessons in how to properly clean a room. The floors behind the chair and in corners are in definite need of some attention.
Basically, it’s an OK hotel. The beds were comfortable. We always had fresh sheets or towels, and the housekeeping staff was so wonderful and friendly that I hate to put down anything negative about them. Everyone there realizes that the hotel does not meet standards and needs to be redone. This was not what I expected staying in a hotel such a high name of Hilton. We make yearly trips to Tennessee and always need a hotel to stay at. I’m not sure if we will be coming back to the Hilton or moving onto a different brand.

Friends_and_family Family

6/10

Pleasant

17 Sep 2025

John

Room Service

No room service. Was told only clean room every other day? No clean towels had to ask for them, no garbage emptied?

Friends_and_family Family

4/10

Poor

07 Sep 2025

Benjamin

The room was okay. The hallway had parts of the ceiling cut out and one part was dripping water. There were trash cans catching the water.

Leisure Self

4/10

Poor

03 Sep 2025

Brian

Check In Took Over 30 Minutes.

The overall room itself was nice. The check in process took over 30 minutes because no one was at the desk for the allotted time I got there. (3PM, when Check In is Allowed). Hot tub was closed down (No Notice of this upon booking) and Pool room was closed and had to have someone from the desk to open the room, which I wasn't going to try to do because of how long it took them to check me in. Luckily I had the Whirlpool Room, which did work and the wife and I enjoyed our evening in it. May or may not stay here again. CheckIn should be easier than this experience after driving all day.

Partner

8/10

Excellent

02 Sep 2025

Genny

The property was clean, but needs updating. The hotel staff were reserved. The brightest spot was the server in the restaurant area, she was friendly, kind and professional! We enjoyed having the whirlpool bath en-suite

Leisure Partner

10/10

Exceptional

02 Sep 2025

Monique

Amazing staff.

Business Self

2/10

Poor

01 Sep 2025

Erika

Room wasn't clean, shower was horrible.

Friends_and_family Family

10/10

Exceptional

01 Sep 2025

Holly

Staff very friendly! Clean property and a Cracker Barrel and gas station nearby- easy on and off to Highway even with a larger RV.

Business Self

10/10

Exceptional

31 Aug 2025

Keith

Good

This place was great. Loved the stay here.

Partner

10/10

Exceptional

31 Aug 2025

Jamie

Right next to the interstate. Very friendly staff. Clean and nice bed and bedding

6/10

Pleasant

31 Aug 2025

Phyllis

Not the best Hilton experience I’ve ever had. The pool was locked and when I did get inside I decided not to go in the pool. It just didn’t look like it was a good place to swim. The furnishings in the room were dated and the carpet was worn. All was clean and the air conditioner worked. Didn’t feel like I was at a Hilton and there were no cookies! Overpriced for the accommodations.

Leisure Partner

10/10

Exceptional

30 Aug 2025

Marcus

Great stay no problems

10/10

Exceptional

27 Aug 2025

Brad

The area seemed safe.

Business_and_leisure Partner

4/10

Poor

26 Aug 2025

Melanie

Not so great

The bathroom smelled like urine. The refrigerator froze our food. The sheets were rough. The hot tub was out of service.

Partner

2/10

Poor

22 Aug 2025

Joe

Less than pleasant stayn

The room and interior of te hote was filthy, badly cleaned, walls marked up, the tub was so slick my wife and i slipped and fell. The bathroom had water da.abe to cabinets and door. The curtains were is such bad shape we couldnt close them without standing on chair and ac to fix them.

Friends_and_family Family

8/10

Excellent

21 Aug 2025

Sophia

It was a great stay

Leisure Partner

6/10

Pleasant

20 Aug 2025

Chuck

Rooms clean no air in lobby but quiet

Leisure

10/10

Exceptional

17 Aug 2025

Izaiah

Hotel was nice found crickets in my room as I was leaving one elevator was working for my whole stay and AC was out in lobby. Was told that hotel is getting renovated so Hopefully that will change all those things I do think I may return in the future.

2/10

Poor

17 Aug 2025

Rebecca

Stay away. Terrible experience.

If I could give 0 stars, I would. I booked this hotel because they advertise a hot tub. It was out of order. So we tried the pool, which might as well have been a cold plunge. So we tried to go back to our room, we were promptly trapped in the elevator. The alarm button did nothing. Thankfully another patron heard us & alerted the front desk. At this point we decided to just call it a night. When my husband pulled back the blankets, there was a bed bug. Soooo back downstairs I went. He ‘upgraded’ our room for all the problems & assured us he would talk to management to refund the cost of our room, but really just put us in an ADA room, which was like 80°, so then it took hours to cool off enough to sleep. We haven’t received a refund or a call from the hotel, and they won’t respond to our inquiries. I’m going to have to dispute the charge. Terrible experience. The Hilton name used to mean something.

Partner

4/10

Poor

16 Aug 2025

Amy

There is no free breakfast even though the website says there is. They want you to pay $9.99for continental (cereal and oatmeal) The room is outdated and moldy on the bottom of the shower. The shower doors are difficult to open and the toilet was not flushing properly. It ran all night. The AC was freezing which I appreciate but it was not adjusting to the temperature you tried to set. I would rather just spend a bit more and stay across the street at a newer property. The staff was friendly but you get what you pay for and it wasn’t much.

Business Family

4/10

Poor

15 Aug 2025

Todd

Clean sheets ,pillow cases. With decent pillows . Body wash and lotion was nice and refreshing and a nice hot shower .

Business_and_leisure Self

6/10

Pleasant

14 Aug 2025

JUSTIN

Elevator broke, urinal broke, floors dirty, drinks too expensive for what you were served

6/10

Pleasant

14 Aug 2025

Verified traveler

Moldy shower, dirty sheets.

Self

10/10

Exceptional

11 Aug 2025

John

location , excellent staff, very clean

Leisure Self

10/10

Exceptional

09 Aug 2025

Randy

Bed comfortable

Business_and_leisure Partner

10/10

Exceptional

09 Aug 2025

Christy

concert

Partner

10/10

Exceptional

04 Aug 2025

David

Very nice staff easy to work with even at Breakfast there Megan the Host/waitress very friendly and helpful...

Business_and_leisure

4/10

Poor

04 Aug 2025

Lawrence

I had to change rooms twice because there was a strong smell of cigarette smoke in two rooms.

Leisure Self

6/10

Pleasant

30 Jul 2025

Daniel

I waited behind a customer who hadn’t received notice of a change and it took an hr to resolve just to be seen at another counter. I waited when there were three ppl working the counte just to be seen at a different register. Then I didn’t get my king bed I had to take a dbl queen instead. Horrible service. I mean they literally made me wait and I was patient thinking it was just one register and then after they say, “ she will get you at the other register.” What!?!

Business Self

10/10

Exceptional

28 Jul 2025

Julie

Staff is Great

The staff was wonderful. The hotel needs a little TLC in decor and bathroom, but overall decent place for cost. Would stay again.

Friends_and_family Family

6/10

Pleasant

28 Jul 2025

Necia

I loved EVERYTHING, but the bed. It was SOOOOOO hard, and we woke up in tons of pain. We even debated just going home because of the bed. We had a whirlpool tub that was such a great thing to take some aches away, but that mattress needs replacement! Plus, that bed frame sticks out and we ran into the corners repeatedly.

Leisure Partner

2/10

Poor

22 Jul 2025

Stefan

Expensive, not good breakfast. No coffee in room. No caps to drink water in room.

4/10

Poor

21 Jul 2025

ANTHONY

Location

Leisure Family

10/10

Exceptional

21 Jul 2025

Gina

The girls at the front desk were very nice, even though it felt like the air conditioning was not working in the Lobby. It was hot and humid outside as well as in the Lobby. My room was cool and clean. I felt sorry for all those in the Lobby. The little old man mopping the floors had his entire shirt soaked through. Gotta love the staff that will keep on working regardless of the situation.

Business Self

10/10

Exceptional

19 Jul 2025

Raven C.

The staff waa very friendly, helpful, and informative.

Leisure Family

10/10

Exceptional

19 Jul 2025

Charles

Lots of spaces for parking trailer attached to tow vehicle

Leisure Partner

4/10

Poor

18 Jul 2025

Courtney

Not great.

Honestly the front desk was chill and bartender was chill but everything was broken. Dirty garbage in our bathroom plus the beds looked like someone was laying in them. Pool closed and zero information about restaurant, or hours etc. not the best and management was informed and did not reach out. For us 125 for zero amenities should be illegal.

Friends_and_family Family

10/10

Exceptional

16 Jul 2025

Garry

Everything was ok

Leisure

8/10

Excellent

15 Jul 2025

Verified traveler

Our shower leaked and handle on the toilet was broken. One of the two queen beds had too small set of sheets and duvet on it. Otherwise it was a nice hotel and clean.

Friends_and_family Family

10/10

Exceptional

13 Jul 2025

Michelle

.

Leisure

6/10

Pleasant

13 Jul 2025

Johnna

Very nice lobby. Lots of seating area. Restaurant on site for breakfast bar on site for those who care for that kind of thing. Check in was fast and easy. Housekeeping is only every other day. We had an accident and on one of the beds in one of the rooms and they would not come and change the sheets. They brought clean sheets, but we had to change the bed. The pool access was broken so we always had to have the front desk glass in the pool, the hot tub is broken in the pool area. The rooms were rather dated. Definitely need an upgrade and aesthetics..

Leisure Family

10/10

Exceptional

12 Jul 2025

Neftali

Everything was clean, nice location. The pillows were a bit flat and don’t understand why queen beds only have three pillows instead of 4.

Friends_and_family Family

10/10

Exceptional

11 Jul 2025

Robert

We had a drink at the bar. The bartender made me one of the best old fashions that I've ever had. Super friendly also!

Leisure Pet

8/10

Excellent

10 Jul 2025

lachelsea

Beautiful scence

Business

2/10

Poor

09 Jul 2025

Hailey

Very old and outdated. It was clear they didn’t care about cleanliness. Our room felt dirty and dark. We found a total of 3 bugs/spiders IN BOTH BEDS! We took pictures and told the front desk staff the next morning. He wrote my name down but manager never called me back. I called again a week later and was left on hold. Very disappointing, don’t stay here. It’s dirty and they don’t care that it is.

Leisure Family_with_children

10/10

Exceptional

09 Jul 2025

George

Great hotel

8/10

Excellent

07 Jul 2025

Olivia

Loved it here!

Leisure

2/10

Poor

03 Jul 2025

Steve

Well the first room we were sent to was not ready. The ceiling in our bathroom has a large hole. Powered eggs and turkey sausage is not breakfast for me.

6/10

Pleasant

02 Jul 2025

Jennifer

Pretty dated overall. Not bad but not great.

6/10

Pleasant

30 Jun 2025

Nuvia

During check in they didn’t have rooms clean (this was 6 pm) they “found a room available “ when we went into the room it was as if housekeeping just threw the blanket on the bed and none of the dirty towels were picked up. (After talking to front desk) got switched rooms to one completely different than my booking, no linen on one of beds . For the Hilton “hype” I didn’t have a great experience

Leisure Family_with_children

10/10

Exceptional

29 Jun 2025

Nick

Staff was great very respectful and nice

Leisure Family_with_children

8/10

Excellent

28 Jun 2025

Vadessa

The stuff was friendly. The room was clean. The hotel felt a little dated but over all, a good experience.

Business Self

6/10

Pleasant

24 Jun 2025

Char

We stayed twice on way to and from Florida staff is nice but shower was very broken and tub faucet was hanging. Hallways reeked of pot staff had to let you into pool and hot tub was broken both times rusty and moldy bathroom

Friends_and_family Family

8/10

Excellent

23 Jun 2025

Sandra

The only thing was room needed some updating. Thermostat didn’t work. Some paint needed addressing. But room was clean.

Leisure Family

6/10

Pleasant

21 Jun 2025

John

The hotel needs some updating. The standard wifi is absolutely awful. The rooms need some updating. The staff was very friendly but i stayed for 7 days and my room was only cleaned once. I had to go to the desk twice to request the room to be serviced. When it was finally serviced it was my last night. They have a guest laundry but no quarters to exchange, this was pretty inconvenient.

Business

10/10

Exceptional

20 Jun 2025

Noel

Well was good

Business

10/10

Exceptional

18 Jun 2025

Ramon

Awesome staff. The room needs upgrade.

Leisure

8/10

Excellent

15 Jun 2025

George

It was nice.

Self

4/10

Poor

15 Jun 2025

Gregory

The website say they have a hot tub but it was out of order. The ice machine on our floor didn’t work. The overall hotel is run down. The sheets on our room had stains, room service did not replace sheets every other day as promised, or replace items that were used up.

Leisure Partner

10/10

Exceptional

14 Jun 2025

Alec

Room was clean, AC was good and front desk lady was very nice and accommodating

6/10

Pleasant

09 Jun 2025

ILHWAN

There was no housekeeping everyday.
Even asked in the morning but didn’t.
Old so nt very pleasant.

Business

8/10

Excellent

09 Jun 2025

Brian

The overall condition of the hotel itself was what I expected. However, we chose this hotel specifically for the hot tub amenity. We purchased swimsuits and were really looking forward to spending some time relaxing in the hot tub. When we arrived to check in we were told the hot tub heater wasn't working and hadn't been working in 5-6 weeks or so. We would not have chosen to book this stay had we know that amenity wasn't working. We wouldn't have been as disappointed if it had just broken within the last day or so but when we heard it had been broken for several weeks we were very disappointed. We really feel as if the hotel didn't make any attempt to offer anything but they sure didn't mind taking our money.

Partner

6/10

Pleasant

08 Jun 2025

Todd

The hot tub or jacuzzi was broken nobody said anything

10/10

Exceptional

26 May 2025

DANA

Modern, clean

The hotel is modern and clean. 10 out of 10.

Friends_and_family Family

8/10

Excellent

26 May 2025

Dana

Easy to find clean

Leisure Family

6/10

Pleasant

25 May 2025

James

Check in was at 3, ended up having to wait over an hour before we got our room

Leisure Partner

2/10

Poor

22 May 2025

Caleb

Mold in shower, 9.99 for a “continental breakfast” and overpriced hot items, hot tub out of service without being told in advance. Assistant general manager made everything right by giving one night free but would not stay here again

Leisure Partner